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Top job
Closing in 6 days
Citizens Advice Southwark, Southwark (On-site)
£28,948 to £29,337 per annum
Posted today
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Closing in 5 days
Crisis UK, E1 6LT (Hybrid)
£46,336 per year
Posted today
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Closing in 3 days
Leadership Skills Foundation, Remote
£30,000 FTE (£18,750 per annum for 22.5 hours)
Create impact, craft content with purpose, spark engagement, and champion young leaders as our Social Media Executive.
Posted today
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Closing in 6 days
Herts Young Homeless, Hatfield (Hybrid)
£28,050 - £28,051 per year
Do you want to support young people living at our Future Roots house to develop life skills and help them grown!
Posted today
Top job
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Holocaust Educational Trust, London (Hybrid)
£29,000 - £32,000 per year
An exciting opportunity to support the Trust's parliamentary, policy and civil society engagement work, as part of our Public Affairs team.
Posted today
Closing in 6 days
Centre for Ageing Better, London (Hybrid)
£48,756
The successful candidate will be experienced in and passionate about building networks and communities of practice.
Posted today
SurvivorsUK, Hackney Wick (Hybrid)
Circa £29,131 per annum
An exciting opportunity has arisen to join us as a Caseworker, providing practical support interventions to survivors of sexual violence.
Posted today
SurvivorsUK, Hackney Wick (Hybrid)
Circa £30, 902
An exciting opportunity has arisen to join our wonderful team at SurvivorsUK, to support our service users in a pivotal role as an ISVA
Posted today
Safeena, Watford (Hybrid)
£65,000 per year
Lead the growth of the UK’s first Muslim Cancer Support Network into a national, high-impact charity.
Posted today
Shooting Star Children's Hospices, Hampton (Hybrid)
£30,000 per year
Posted today
Thrive, Battersea (On-site)
£28,000 per year
Could you help people improve their health and well-being through gardening?
Posted today Apply Now
Page 2 of 64
Southwark, Greater London (On-site) 8.23 miles
£28,948 to £29,337 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:         

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including   experience of exploring clients’ problems and identifying appropriate next steps. 
  • An understanding of the main enquiry issues involved in assessing clients’ problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephon
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 16 March 2026

Interviews: Friday 20 March 2026

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Organisation
Citizens Advice Southwark View profile Organisation type Registered Charity
Refreshed on: 10 March 2026
Closing date: 16 March 2026 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work