Care service manager jobs

The National Youth Agency is looking for a Learning & Development Officer.

Learning and Development Officer
Contract: Fixed-term, 6 months
Hours: Full-time – 37 hours per week
Salary: £36,050 per annum
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.

About the Role

This role sits within the team responsible for the professional, statutory and regulatory elements of youth work. You will support delivery of youth work curriculum projects, learning activity, and development of high-quality practical tools and materials that help create the conditions for great youth work.

The role exists to provide operational delivery and coordination, enabling the National Curriculum & Learning Manager to focus on strategic development, leadership and quality assurance.

You will be joining an agile, flexible, and collaborative team who work at pace, engaging partners and stakeholders to support youth work across England. Your role will contribute to the improvement and development of learning resources and approaches.

Key Responsibilities

As a Learning & Development Officer, you will support:

• Delivery of local youth work curriculum commissions, from inception to completion.
• Coordination of curriculum-related events and training, including train-the-trainer sessions and stakeholder workshops.
• Development, adaptation and refinement of learning and development tools, templates, and materials.
• Gathering and organising insight, learning and feedback to inform curriculum improvement.
• Drafting, adapting, and maintaining curriculum content aligned to national standards and local context.
• Preparing agendas, notes and follow-up actions for workshops, inception calls and meetings.
• Supporting approaches to demonstrating and evidencing impact.

Note: This role does not hold budget, strategic ownership, or line management responsibility.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 11.59pm on Friday 20th March 2026
N.B. Please apply ASAP as we may close applications early once we have a substantial amount of suitable applicants.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Starting Salary: £31,312 - £33,815 (including London weighting) 

Location: Romero House, London 

Hybrid working with a minimum of 40% of your time in the London head Office 

Job Profile

We are looking for an Advocacy Assistant who is keen to contribute to the work of CAFOD’s advocacy work, especially our work in Parliament. You will work closely with the policy and campaigns teams in contributing to bringing about long-term change for the poorest and most marginalised. The post will be responsible for monitoring key issues in Parliament and supporting work with the CAFOD All-Party Parliamentary Group. It provides direct support to the Director of Advocacy and Communications and ensures our advocacy and development education grants programme is well administered. You will be interested in advocacy work and have had some experience in campaigns, policy or parliamentary work, maybe gained in a voluntary capacity. You’ll be very well organised, with an eye for detail and completing tasks on time.

Key Responsibilities

Providing focused and valuable administrative support

• Developing and amending online and offline systems for teams or the Group 

• Support the teams on events, activities and projects 

• Supporting and Coordinating Supporter mailings 

• Collate relevant annual reporting information including the ECOSOC reporting.

Parliamentary Monitoring 

• To track Parliamentary activity, statements, questions and circulate these to relevant stakeholders within CAFOD 

• To support organising Parliamentary events and APPG meetings 

• To work with other NGO’s and coalitions on Parliamentary activity

Grant Processing 

• To administer the advocacy and development education grants liaising with prospective and successful grantees as appropriate. 

Communications Support

• Act as a first point of contact for any external enquiries, passing on requests to others as appropriate, and ensuring that the Supporter Relations Team have up to date information 

• Supporting the campaigns and policy team’s communications, mainly internal, and where appropriate, through CAFOD’s external website, social media tools

Financial Support 

• Monitoring expenditures and budgets

Person Specification  

• Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve 

• Managing ourselves: I recognise what needs to be done and take action to deal with it

• Working with others: I help others in the team and across CAFOD to achieve their goals

• Communicating: I actively listen to others; I keep colleagues informed of developments that may affect them

• Managing resources: I am clear about available resources and how they can be best used. I am careful in the use of resources, including other people’s time

• Achieving results: I have a clear sense of priorities. I keep focused on the work to be done. 

Job-specific Competencies  

• Experience in administration and budgets in an office environment with good knowledge of IT systems

• Good communication skills, written and verbal.

• Understanding of the UK Parliament is helpful but not essential.

CAFOD is a welcoming and supportive place to work and is committed to a safe and inclusive working culture where all are respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.  

  

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.   

  

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.  

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Recovery Worker to play a pivotal role in our Recovery House in Medway.

Sounds great, what will I be doing?

You will be co‑producing risk assessments, crisis plans, and safety plans with service users, their loved ones and professionals, while delivering person‑centred support that adapts to changing needs, strengths and progress. You will be supporting individuals to achieve outcomes around wellbeing, safety, economic stability and positive contribution, alongside managing crises, substance‑misuse risks and mental health relapses. You will also take on caretaking and housing‑management duties, conduct flat checks, maintain building security through health and safety checks, alarm and CCTV monitoring and regular patrols, and complete nightly cleaning tasks to ensure the environment remains safe, secure and well maintained.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring experience of supporting people with mental health and complex needs, ideally including work with individuals affected by substance misuse. You will understand Recovery approaches and co‑production, and be able to design activities that reduce anxiety, build confidence and support self‑defined recovery. You will maintain high standards in challenging situations and draw on knowledge of legislation such as welfare reform, the Care Act and housing pathways. You will engage clients in assessments and co‑produce support plans, use MS Office and case‑management systems effectively, understand basic building safety, communicate clearly in English, work flexibly out of hours and accurately handle petty cash.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About this role:

This role is a new position beginning in April 2026, as part of the new Croydon Mental Health Partnership pilot programme (MHP) led by Croydon Voluntary Action. The MHP is part of the Building Brighter Futures (BBF) initiative funded by the Maudsley Charity. Reaching Higher is one of the BBF consortium members.

Main purpose of this role:

The Co-ordinator will provide early, relational, trauma-informed interventions for young people (15–19) presenting with mild–moderate emotional wellbeing, mental health, and social needs.

This role will deliver timely engagement (contact within 72 hours), needs-based assessments, short-term support, and warm handovers into the most appropriate pathway across the BBF consortium, avoiding duplication and repeated storytelling. The role is central to the front-door and allocations model, ensuring young people receive the right support, at the right time, from the right organisation.

This new role is perfect for someone who is looking to grow their skills in partnership working, including building partnerships between statutory services and the voluntary sector, while making a meaningful difference in the lives of young people. You will play a hands-on role in both the development and delivery of an exciting new mental health initiative, in line with Reaching Higher’s contextual safeguarding strategy.

Delivery Driver

Location: Rotherham

Salary:£25,466.66 per annum

Vacancy Type: Permanent

Hours: Full time, 40 hours per week, Monday to Sunday

Closing date: 10 April 2026

Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.

About the Role

Rotherham Hospice is seeking a reliable and customer-focused Delivery Driver to join our Retail Team.

The Delivery Driver plays a vital role in supporting our retail stores by collecting donated items from the community and delivering purchased goods to customers.

Additionally, the Delivery Driver may be responsible for transporting items between our retail stores and the Retail Hub for processing.

The successful candidate will demonstrate excellent customer service skills and a commitment to upholding the hospice's values while representing the organisation in the community.

Key Responsibilities

Collection and Delivery:

• Collect donated items from various locations within the community, including private residences, businesses, and donation drop-off points.
• Safely load and transport donated items to the Retail Hub for processing, ensuring the integrity and quality of the items during transit.
• Deliver purchased goods from retail stores to customers' homes or designated delivery locations, providing prompt and courteous service.

Inter-Store Transport:

• Transport donated items, merchandise, and supplies between our retail stores as needed to support inventory management and store operations.
• Ensure accurate and timely delivery of items between stores, following established routes and schedules to optimise efficiency.

Vehicle Maintenance and Safety:

• Conduct pre-trip vehicle inspections to ensure the safe and efficient operation of delivery vehicles, reporting any maintenance issues or concerns to the Head of Facilities.
• Adhere to all traffic laws, regulations, and safety protocols while driving and operating delivery vehicles, prioritising the safety of oneself and others

Customer Service:

• Provide friendly, professional, and responsive customer service during all interactions with donors, customers, and colleagues, representing Rotherham Hospice positively in the community.
• Assist customers with loading and unloading purchased items, offering assistance and support as needed to ensure a positive shopping experience.

Documentation and Reporting:

• Maintain accurate records of deliveries, including item descriptions, quantities, and delivery locations, using designated paperwork or electronic systems as required.
• Report any delivery discrepancies, customer feedback, or incidents to management promptly, contributing to continuous improvement efforts.

Personal Specification

Essential:

• Previous experience in a delivery driver or similar role.
• Excellent communication and interpersonal skills, with the ability to follow directions and work effectively as part of a team.
• Strong customer service skills, with the ability to interact professionally and courteously with donors, customers, and colleagues.
• Ability to lift, carry, and move heavy items safely.
• Passionate about the mission and values of Rotherham Hospice, with a commitment to making a difference in the lives of patients and their families.
• Respectful and inclusive, with a commitment to diversity, equity, and inclusion.
• Professional and reliable, with a high level of integrity and accountability in all interactions.
• Flexible and adaptable, with the ability to respond to changing needs and priorities in a dynamic environment.
• Approachable, confident, compassionate.
• A full UK driving license.

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please don’t hesitate to apply.

National LGBT Independent Sexual Violence Advocate
 
About the role
 
This role builds on work that we have been doing for decades to support and empower LGBT people who have experienced sexual violence. Your work will enable LGBT people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community.
 
You will work directly with LGBT victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.
 
You will sit alongside our other advocates supporting LGBT people facing abuse or violence. You will work with mainstream services to ensure the voices and experiences of LGBT survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT people facing abuse and violence.
 
This is a pivotal moment in Galop’s journey. We have grown quickly over the last six years and you will be part of the future of our work. You’ll help us reach, support and assist more of our community nationally. You’ll be helping to amplify the voices of LGBT survivors of abuse, and ensure that they are at the centre of Galop’s service.
 
For more information on this role please download the attached job description.
 
Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK (averaging the need to travel into London one day a month). Travel costs will be reimbursed in line with our expenses policy.
Hours: Full Time (35 hours per week)
Contract: Fixed-term until 31 December 2026
Salary: You will start on scale point F1, £27,774.92 per year
 
Closing Date: Applications should be submitted by 23:59 on Sunday 22nd March
 
Interviews will be held online on Monday 6th April
 
REF-227 081

This is a new post that responds to a clear and pressing need. Over many years of working alongside people recently granted refugee status, we have seen how the moment of transition, when someone leaves asylum accommodation and tries to find a home of their own, can significantly impact the opportunity to build a stable life. Too often, people face this period with little support, or relying on friends, volunteers and organisations who want to help but aren't always sure how, especially in such a rapidly changing environment. This role exists to change that.

Through our Refugee Homelessness Prevention Project we want to build on the learning and experience we’ve gained over the last 20 years and increase our impact in local communities across Greater Manchester. We are therefore looking for an experienced trainer who is proactive, well‑organised and able to build strong relationships in local communities.

This is a varied and community‑focused role, suitable for someone who is comfortable facilitating training, enjoys meeting people in a range of settings and is keen to help others feel confident in offering housing‑related guidance.

In accordance with the Christian ethos and values of Boaz Trust, the Housing Access Training and Development Officer is responsible for developing and delivering a training and resources programme that builds the capacity of organisations and communities across Greater Manchester to support people recently granted refugee status in accessing private rented accommodation.

The post holder will:

• develop and deliver practical, accessible training for a range of audiences which could include faith communities, VCSE organisations and mainstream homelessness services
• develop and maintain our suite of housing resources and tools that equip non-specialist supporters to help refugees navigate the private rented sector with knowledge and confidence
• build positive and productive relationships with organisations, networks and partners across al ten Greater Manchester boroughs as a representative of Boaz Trust. 

For a full Job Description and Person Specification as well as more details about the role and the organisation download our 'recruitment pack'. The deadline for applications is 9am on Thursday 2nd April 2026. We look forward to hearing from you!

Harris Hill is delighted to be partnering with The Insurance Charity in their search for a Caseworker on a 12-month FTC.

Location: Cannon Street (3 days office /2 day remote)

Contract: 12 months commencing May 2026. 21-28 hours.

Salary: £36,000-£38,000 pa pro rata

Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance.

The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

About You

You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently.

Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care.

Key Responsibilities

• Assess applications against eligibility criteria and grant-making policies
• Conduct needs assessments via phone/video calls and review ongoing cases
• Analyse financial information and make recommendations for support
• Prepare reports and recommendations for Grants Committee consideration
• Provide guidance on benefits, housing, debt, employment, and other support
• Signpost beneficiaries to relevant organisations and partner services
• Maintain detailed, accurate records and ensure data confidentiality
• Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards

Essential Skills & Experience

• Experience as a Caseworker or Grants Officer supporting individuals
• Up-to-date knowledge of UK state benefits
• Understanding of financial hardship and relevant support services
• Ability to manage complex caseloads and adapt to changing priorities
• Strong digital skills, including Microsoft 365 and case management systems
• Excellent communication, written, interpersonal, and analytical skills
• Empathy, high emotional intelligence, and sound decision-making
• Team player with attention to detail and accuracy

 Join this small, friendly team and make an impact where it truly matters – supporting people when they need it most.

For more information, please send your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

Deadline: 06/04/26

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is a brilliant opportunity for someone who thrives on bringing people together and making meaningful moments happen. As Events Coordinator, you’ll be at the heart of a varied and inspiring programme of activity from corporate functions and high-profile visits to deeply personal memorial dedications. You’ll be the friendly, knowledgeable first point of contact for clients, guiding them from initial enquiry through to delivery, ensuring every detail is thoughtfully planned and every event feels seamless.

The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.

Working closely with colleagues across the organisation, you’ll turn ideas into well organised, beautifully delivered occasions. From managing bookings and coordinating suppliers to keeping budgets on track and sharing clear event updates, you’ll play a key role in making sure everything runs smoothly behind the scenes. You’ll also use insight and feedback to continually improve what we do, helping to shape future events and enhance the overall visitor experience.

We’re looking for someone who is calm under pressure, highly organised and naturally collaborative. You’ll be just as comfortable liaising with VIP guests and corporate partners as you are working alongside internal teams to make things happen. If you have experience delivering events, a sharp eye for detail and a genuine passion for creating memorable experiences in a place that truly matters, we’d love to hear from you.

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. This role is any 5 from 7 days per week.

Employee benefits include -

· 28 day’s paid holiday per year (plus bank holidays), increasing to 29 days after 2 years and 30 days after 5 years. Plus the ability to buy up to 1 working week of additional leave

· Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution

· Death-in-service Life Assurance, with a benefit of 3x annual salary

· Employee Assistance Programme

· Reward Hub online benefits platform with extensive offers and discounts

In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place – a living memorial that honours the dedication and sacrifice of our Armed Forces community.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: Monday 30 March 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our Complex Needs Service in Notting Hill.
Sounds great, what will I be doing?
This role provides leadership and oversight of a team delivering community-based, person-centred, and holistic support to service users. You will motivate and empower staff to achieve high-quality outcomes, manage performance, and respond to complex casework. Working collaboratively with internal teams, local authorities, and partner agencies, you'll promote a strong multi-agency approach to meet diverse needs. The role also involves overseeing referral processes, ensuring timely assessment, allocation, and review of cases. You will build effective partnerships, contribute to service development, and ensure delivery aligns with Hestia's vision, values, and objectives.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; th
e important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring a strong understanding of the needs, perceptions, and engagement barriers of people with mental health needs, including those who may be disengaged from services. You will have experience supporting individuals to develop independent living skills and access wider support services, using co-production approaches that reflect cultural needs and promote meaningful involvement. You will be confident gathering and using service user feedback to improve delivery, alongside experience managing services within budget. You will represent the organisation positively, with the ability to deliver presentations and develop promotional materials. A strong commitment to equality and diversity is essential, alongside excellent knowledge of housing, community care, mental health, health and safety, and welfare benefits legislation. You will also bring strong IT skills, with the ability to produce accurate reports and monitor staff use of systems to ensure high-quality client data recording.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
<
em>We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Hours: 35 hours per week covering a range of shifts (between 7am and 10pm for Monday to Friday, and 8am to 4pm for Saturday and Sunday).  Applications for part time hours will be considered. 

Typical shifts include: 7am – 3pm / 8am – 4pm / 10am - 6pm / 2pm – 10pm. 

Contract: Permanent 

Location: Based within the custody suites of West Midlands Police.  

This advertised role will work between Wolverhampton, Oldbury, Stechford, Bloxwich, Coventry, Birmingham (Perry Barr) and Bourneville Police Custody suites 

Job Reference Number:  1672

An exciting opportunity has arisen for an Arrest Referral Worker in our CARS team, which has had, and continues to receive national recognition. 

Cranstoun are proud to work with the West Midlands Police Crime and Commissioner to deliver the Cranstoun Arrest Referral Service within the custody suites of West Midlands Police, and West Midlands Courts, offering drug and alcohol using offenders the opportunity to break the cycle of substance related crime.

Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on peoples lives! 

You will work between police custody and criminal courts. You will assess, advise and refer offenders, providing them the opportunity to access treatment to address their substance use. Working with the courts, you will promote the use of Community Sentence Treatment Requirements (Drug Rehabilitations Requirements and Alcohol Treatment Requirements) amongst all court professionals and the judiciary, contributing to Pre Sentence Reports and advocate for our service users.

You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support (including naloxone provision), as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.

All roles within this service are subject to enhanced DBS checks and West Midlands Police vetting. 

Closing date: Sunday 29th March 2026 

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Mansfield and Nottingham. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time working 37.5 hours per week covering Mansfield Nightingale Court & Nottingham Crown Court.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

MAIN PURPOSE OF THE ROLE

The role of Marketing and Communications Coordinator is to provide support in ensuring the
local community is kept informed about Matrix and its projects, as well as engaged in
supporting us. We expect you to be creative, enthusiastic about our cause and an effective
communicator. In this role you will work independently, but in close liaison with the CEO,
Wider Leadership Team and the wider Matrix team.

PRINCIPAL RESPONSIBILITIES
External Communication
● In collaboration with the CEO, write, edit and coordinate the production and delivery of
all postal and electronic newsletters.
● Plan, prepare and coordinate communication with Matrix donors, supporter Churches
and the wider public.
● Create, plan and schedule posts across all Matrix social media channels.
● Develop original copy for social media platforms, websites, broadcast and printed
advertising materials.
● In collaboration with the Data Coordinator, simplifying complex data into a user-friendly
format such as graphs, charts and other visual aids.
● Ensure Matrix team understand and use the correct branding for internal and external
communications.
● Understand brand guidelines and consistently implement the brand voice across all
channels and marketing materials and encourage the wider team to do the same.
● Collaborate closely with the Data Coordinator and Head of Operations to ensure our
supporters database meets GDPR and Fundraising Regulation requirements.
● In liaison with the CEO, write and submit press releases as required.
Income Generation and Networking
● Participate in the Fundraising Working Group, working with the Income Generation
Strategy to enhance our income.
● Attend Matrix fundraising events, taking photographs and supporting with appropriate
creative tasks.
● Support the Head of Operations in producing written funding applications, as required.
● Represent Matrix at networking events alongside the Leadership Team.

Support to Executive Team
● Under the direction of the Head of Operations, collaborate closely with the Operations
Team.
● Undertake a variety of creative administrative tasks for the CEO and Head of
Operations as required.
● Under the direction of the Head of Operations, provide additional administrative
support to the wider Leadership Team.
● Work within our wider Organisational Strategy and Communications Strategy.

What we expect from you:
Matrix is a small, established, but evolving and growing charity. There is therefore an
expectation on all staff to be proactive and a team player, supporting others in their busier
seasons and the charity as a whole across the year.
All staff are expected to:
● Fit in with our values: positive, relational, innovative, collaborative and fun.
● To work from within the Christian ethos.
● Be committed to and passionate about the mission to catalyse change in young
people’s lives.
● Be a pro-active member of the Matrix team and get involved in projects which benefit
the mission of Matrix (e.g.: fundraising activities/events or reflective spaces).
● Work across agencies and Matrix teams.
Due to the nature of the work you may be expected to work some evenings and occasional
weekends. All hours will be based at the Matrix office, unless previously agreed. Any specific
changes to your working week will be cleared through your Matrix line manager.

PERSON SPECIFICATION
ESSENTIAL
● A confident and professional written communicator, with a high standard of written
English.
● A confident and professional verbal communicator, both on the phone and face-to-face.
● Highly organised, with an eye for detail, and able to work to tight deadlines.
● Comfortable working within a fast-paced environment, able to prioritise and deliver on
multiple projects concurrently.
● Confident in being creative and using own initiative; working independently as
required.
● Excellent IT skills.
● Familiar with and confident using a breadth of social media platforms.
● Approachable and able to relate to staff, volunteers and other Matrix stakeholders in a
friendly and professional manner.
● Educated to A Level (or equivalent), with a minimum of grade C in English and Maths GCSE

● Passionate about the mission of the Matrix Trust.
● Agrees with, and is able to support the ethos of the Matrix Trust.

DESIRABLE
● Familiar with the GDPR.
● Educated to degree level, preferably in a related field.
● Comfortable developing new processes, as required.
● Experience of copywriting, marketing or public relations.
● Experience of working with young people, in a youth work or educational setting.
● A proven ability to present complex information in an accessible format to a variety of
audiences.

We have an exciting opportunity for a Caseworker (known internally as an ASB Victims' Champion) to join the Victim Support team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This role is based in Rumney Police Station, Cardiff with the opportunity for hybrid working. Travel within the local area will also be required. As a ASB Victim' Champion you will:

• Work within a multi-agency setting alongside Cardiff Council to provide tailored support to Victims of Anti-Social Behaviour in the Cardiff area.
• Recruit and manage a base of volunteers to help deliver the service.
• Liaise with the Council in respect of new referrals, ongoing casework and to seek advice and guidance as required
• Promote awareness of the service and driving referrals.

You will need:

• to work constructively with groups and individuals in the community
• to work proactively to recruit volunteers
• the ability to lead, motivate, supervise & support a team of volunteers
• to deliver coaching and training as appropriate to volunteers
• the ability to think strategically & plan ahead
• Able to deliver direct services to a client group
• good interpersonal skills appropriate to the support of people in crisis
• to be able to communicate effectively in writing and verbally with a wide range of people
• an organised, methodical & dependable approach to work
• the ability to prioritise & deal with competing demands
• to work without direct supervision, demonstrating a high level of self-management, motivation & determination
• Able to apply problem solving techniques

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.