Community engagement jobs

We are looking for a dynamic, technically skilled Head of Evaluation to play a senior role in shaping and delivering Youth Futures’ evidence strategy.

You will lead a team of Evidence and Evaluation Managers and oversee a portfolio of complex evaluations, helping us generate credible, useful evidence about what works to support marginalised young people into good work.

• Reporting to the Deputy Director of Evidence and Evaluation, you will be responsible for ensuring high-quality delivery of a portfolio of complex impact evaluations.

• You will have a sound understanding of youth employment and/or skills and design evidence-generating projects in a complex field that includes partners from national and devolved government, the third sector and employers.

• You will manage a team of Evaluation Managers, supporting their development while delivering projects that inform Youth Futures’ strategic goals.

This is an opportunity to shape some of the most important evidence being generated on youth employment in England. The role suits someone who enjoys combining technical evaluation expertise with leadership, judgement and collaboration, and who wants their work to influence real decisions about how services, funders and policymakers support young people.

We currently operate a hybrid model of two-days per week in the office and three-days from home.

Please download our recruitment pack for more information on this opportunity. To apply, please visit our website.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

George Watson’s College wishes to appoint a Senior Philanthropy Officer to lead the school’s individual giving and legacy fundraising initiatives, and support major programmes and campaigns. Develop strong relationships with donors and our alumni community to grow philanthropic income and long-term engagement. 

MAIN RESPONSIBILITIES 

Individual Giving 

• Lead the planning, execution and optimisationof individualgiving efforts.Manage campaign setup, timelines, assets, and donor experience. 

• Monitor performance and analyse results to drive continuous improvement in participation, engagement, and revenue. 

• Collaborate withAdmissions and Marketing,and other internal teams, to source and develop compelling content. 

• Along with theHead of Development, manage a fundraising communications calendarand play a leading role in content creation. 

• Collaborate with theAdmissions and Marketingteam to ensure website content, landing pages, and donation pages support digital giving goals. 

• Execute fundraising strategies in partnership with the Head of Development. Build, segment, code, and deploy emails to support giving campaigns and organisational priorities. 

• Manage a portfolio of donors linked to specific programmes and campaigns. 

Legacies 

• Plan and deliver multi-channel legacy marketing campaigns (print, digital, events) 

• Build andmaintainrelationships with legacy pledgers and prospects 

• Deliver high-quality, sensitive stewardship to recognise andretainlegacy supporters 

• Organise events and communications to engage legacy supporters 

• Produce compelling and sensitive legacy messaging and materials 

Campaign/Programmes 

• Manage and grow the patrons programme, including recruitment, retention, and upgrades 

• Develop a clear donor journey, including benefits, communications, and recognition 

• Monitor performance against income targets and KPIs 

• Work in collaboration with Heads of the Creative Arts programmes tomonitorand administer funds for maximum impact across the arts 

Foundation Places and Enrichment Fund 

• Support impact reporting and administration of discrete aspects of our widening access programmes. 

• Manage application process to the Enrichment Fund, including managing enquiries, disbursements and liaison with Finance. 

• Any other duties related to these programmes as directed by senior staff. 

IDEAL CANDIDATE 

Essential: 

• Relevant degree, professionalqualificationor equivalent professional experience 

• Demonstrable experience in Individual Giving, Direct Marketing or Legacy fundraising, with an annual income return of 6+ figures 

• Proventrack recordof delivering successful multi-channel campaigns 

• Strong understanding of supporter journeys,acquisitionand retention 

• Skilled in data analysis, performancetrackingand forecasting 

• Proficiencywith graphic design tools, experience with Canvawould be an advantage. 

• Demonstrable experience withRaisers Edge, or similar CRMsystem 

• Ability to manage complex projects and programs and deliver to set KPI and timelines 

• Excellent written and verbal communication skills. 

• Experience with content writing, brand voice, and digital fundraising best practices. 

• Ability to build and foster relationships across business functions. 

• Understanding of charity law, GDPR and best practices in fundraising 

• Commitmenttohigh levelof professional standards 

• Genuine appreciation ofGeorge Watson’s College’smission and the ability to communicate it 

Desirable: 

• Fundraising or marketing qualificationsuch as CIOF accreditation or CIM qualifications. 

• Event management experience 

• Experience of working in the education or charity sectors 

• Understanding of theIndependentSchool sector 

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

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 Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.

In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall

Please download the recruitment pack for full details.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Special Events Fundraiser to join a collaborative fundraising team, delivering an exciting portfolio of large-scale fundraising events while working closely with senior volunteers, committees, sponsors and key stakeholders.

you'll take ownership of a portfolio of flagship fundraising events from concept through to delivery. You'll oversee event logistics, manage budgets, secure sponsorship opportunities and work alongside volunteer committees to maximise fundraising success.

You'll also mentor colleagues on projects, contribute to team strategy and continuously seek innovative ways to enhance supporter experiences and increase event income.

Key Responsibilities

• Lead the planning and delivery of high-profile fundraising events and special projects.
• Build and manage strong relationships with senior volunteers, committee members, sponsors and supporters.
• Manage event budgets, monitor income and expenditure, and achieve fundraising targets.
• Negotiate and manage relationships with external suppliers to deliver excellent value.
• Develop engaging event communications and supporter materials.
• Identify new opportunities to grow income and improve supporter engagement.
• Work collaboratively across fundraising and wider organisational teams to maximise opportunities.
• Support and develop junior colleagues through project leadership and mentoring.
• Ensure events are delivered to an exceptional standard while introducing fresh, creative ideas.

About You:

• Significant experience managing large scale fundraising or high-profile events.
• A proven track record of growing event income and delivering successful fundraising campaigns.
• Outstanding relationship management skills, with experience engaging senior stakeholders and volunteers.
• Excellent project management and organisational skills, with the ability to manage multiple priorities.
• Strong budget management and financial planning experience.
• Excellent negotiation and influencing skills.
• Creative thinking with a passion for developing innovative fundraising experiences.
• Strong written and verbal communication skills.
• Experience within fundraising, events, sales, marketing or another customer focused environment.
• Confidence using Microsoft Office and CRM or database systems.

Salary & Benefits

• Salary: £37,948 - £41,791 inc. London Weighting
• Contract type: Permanent
• Location: London, hybrid working, minimum 1 day a week in the office.

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

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Position

MSF UK is looking for an experienced communications professional to join our team as a Senior Press Officer. You’ll play a leading role in managing high-profile reactive media enquiries so we’re looking for someone with sound news judgement, people management skills and the ability to maintain resilience. This is an exciting opportunity for someone who can think strategically, make confident decisions under pressure, and build strong relationships with journalists.

Hours: Full-Time (37.5 hours per week) Mon - Fri

Duration: Permanent

Location: London – hybrid, 2 days per week London Office (including Wednesdays)

Salary: £54,452.47 – £66,553.01 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

To raise awareness of the work and priorities of MSF with core target audiences via coverage in UK and international radio, podcasts, TV, print, online and documentaries.

Maintain relationships with international colleagues e.g. the IO, Communication Advisors, other press officers in key hubs globally as well as field communications teams.

Together with the other Senior Press Officer, deputise for Head of Media on rotation.

Secure both proactive and reactive media coverage – reacting in a swift manner to incoming news requests and seeking out new opportunities for coverage. The majority of the time you will be handling reactive news enquiries, and identifying opportunities in the news cycle to pitch proactively. During emergencies, the focus would be on reactive.

Support more junior members of the team – including line management of a press officer.

You will be part of an on-call / out of hours rota, including evenings and weekends, for which you will accumulate TOIL.

Knowledge, Skills and Experience:

• Demonstrable experience in senior press office work, TV production or international journalism, including substantial understanding of, and contacts in, UK media.
• Experience in pitching stories and features to print, radio, TV, podcast and online
• Good knowledge of world affairs and a demonstrable understanding of and commitment to humanitarian issues.
• Ability to cope with stress, competing priorities and short deadlines, retain good humour and make sound ethical and personal judgements in order to deal with ambiguities and conflict.
• Project management skills.
• Industry contacts - essential.
• Line management skills - desirable.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

Social Media & Video Officer

Salary: £30,000

Hours: Full-time

Reporting to: Social Media & Video Manager 

Location:  Hybrid working, based  in the FT offices in St Paul’s. The role requires a minimum of two office days per week, currently Monday and Wednesday.

Job Description 

The organisation

The FT Financial Literacy and Inclusion Campaign ( FT FLIC), is a fast-growing financial literacy charity founded by the Financial Times. We promote financial literacy where it is needed most, with the aim of creating significant and sustainable social impact.

The charity works with young people in schools, adult learners, community groups and workers across the UK. We also support policy and advocacy work, with the mission of giving everyone the tools to build lifelong money confidence.

About FT FLIC’s programmes

FT FLIC has developed an award-winning financial literacy curriculum for secondary schools and is now working with national partners to build a comprehensive catalogue of digital resources for adult learners.

With input from FT journalists, production specialists, educators, and beneficiaries, we are creating a diverse range of engaging materials. These include visual, audio, and text-based content within a continuously evolving learning hub.

Our in-house production includes educational videos and supporting materials designed to equip beneficiaries with essential financial literacy skills, helping them manage everyday finances and pursue their financial goals.

The role

We are looking for a creative and detail-oriented Social Media and Video Officer to support the production, editing and distribution of engaging financial education content across digital platforms. This role is perfect for someone eager to develop their skills in video production, social media management and content strategy, working within a dynamic creative team.

You will assist in scripting, filming, editing, and distributing both short-form and long-form video content, ensuring it is optimised for different social platforms. Working closely with the Video and Social Media Manager, you will help bring financial literacy content to life in a way that is clear, engaging, and accessible.

You will also support the optimisation of content across platforms, monitor performance, and contribute ideas to improve engagement. A strong awareness of social media trends and audience behaviour will be key to ensuring our content resonates with the right audiences.

This role is crucial in our mission to provide clear, up-to-date, and accessible financial education resources, helping people navigate the financial world, avoid common pitfalls, and maximise opportunities. You will have a strong understanding of social media trends and audience engagement strategies, ensuring our content is both informative and compelling.

You will be comfortable working independently while collaborating with a wider team in a fast-paced, creative environment. There will also be opportunities to contribute to new content formats, support live video sessions, and attend industry events.

Beyond reaching beneficiaries, this role will also support the creation of content that communicates FT FLIC’s impact to a broader range of stakeholders, including funders, corporate partners, policymakers, and educators. You will contribute content for key campaigns, partner activity, and platforms such as LinkedIn, adapting tone and format for different audiences while maintaining brand consistency.

This is an excellent opportunity for an early-career video and social media professional to gain hands-on experience while contributing to a mission-driven organisation.

Key Responsibilities

• Schedule and publish content across various social media platforms.

• Assist in the production, editing, and post-production of video content for digital platforms.

• Support the creation of short-form and long-form video content tailored for social media (Instagram, TikTok, YouTube, LinkedIn, etc.).

• Conduct due diligence on content creators we may partner with.

• Edit and enhance video footage using Adobe Premiere Pro and After Effects.

• Design engaging social media, promotional, and distribution assets (e.g. newsletters, event materials, advertising graphics) using tools such as Canva, Adobe Creative Suite or Figma

• Ensure all visual content adheres to design accessibility best practices (e.g. readability, contrast, captions, inclusive design).

• Help manage and organise video assets to ensure proper storage and accessibility.

• Monitor social media trends, engagement metrics, and audience interactions to optimise content performance (including A/B testing).

• Actively engage in financial literacy conversations on social media by reposting, commenting, and interacting with the community.

• Collaborate with the wider marketing and creative teams to ensure brand consistency across content.

• Support the creation of content for fundraising campaigns (including the annual seasonal appeal), ensuring content is engaging and optimised for different audiences

• Create content that communicates programme impact to stakeholders such as funders, partners, and educators, including campaign highlights and outcomes

• Support partner-facing and LinkedIn content, adapting tone and format for professional, policy, and education audiences

• Assist with other content creation and distribution tasks as needed.

• Monitor, collect and analyse data for impact reporting

Requirements

• Basic maths skills & ability to understand financial topics 

• Basic proficiency in Adobe Creative Cloud (Premiere Pro, After Effects, and Photoshop).

• Understanding of video production processes, including filming, editing, and post-production.

• Familiarity with social media platforms and strategies for engagement and content performance tracking.

• Strong visual and design sensibilities with attention to detail.

• Awareness of design accessibility principles and best practices for digital content.

• Ability to work collaboratively in a fast-paced, creative environment.

• Strong organisational skills with the ability to manage multiple tasks effectively.

• Some experience in content creation, video editing, or social media management is a plus.

Preferred Qualifications

• Previous experience in video production or social media content creation.

• Knowledge of animation or motion graphics.

• Ability to apply design tools such as Figma or Adobe Creative Suite to produce high-quality, brand consistent assets across Flic’s digital platforms.

• Experience with social media analytics and A/B testing.

• A passion for storytelling through visual media.

This is a fantastic opportunity for a budding video and social media professional to grow their skills, gain real-world experience, and contribute to a brand making a difference in financial education. 

Benefits: 

• 25 days holiday to start, rising by a day each year up to 30, on top of bank holidays. 

• Flexible working hours. Our core hours are 9am–5pm (with an hour for lunch), Monday to Friday, with flexibility around start and finish times.

• Remote/hybrid working, with two office days a week, currently Monday and Wednesday.

• Enhanced pension Choose to contribute 4%, 5% or 6% and we'll match whatever you put in. Turn 45 and that match rises to 8%

• Enhanced sick leave 6 weeks' full sick pay.

• Enhanced maternity leave 5 months' full pay once you've been with us for 12 months.

• Free barista made drinks, plus subsidised food in the FT office.

• A dedicated career development budget to put towards courses, training or certifications. Investing in your growth is part of how we grow too.

To apply

Please upload your CV with a covering letter, detailing how you meet the job specification by Wednesday 12th Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Senior Systems Accountant

(SEO)

£42,450 to £46,636 (National)

plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.  We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions. 

Innovation and progress are at the heart of our behaviours.  We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service.  Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. 

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.  We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

The responsibilities of the Senior Systems Accountant will include:

• Systems administration and maintenance for Microsoft Business Central, Proactis, Horizon and Power BI.
• Act as a finance system expert to manage and resolve day to day queries and issues occurring on the finance systems, and communicating with users.
• Provide technical guidance and day-to-day task direction to junior team members.
• Quality assure finance system inputs and output, monitor system integrations, and lead on resolving any problems that occur.
• Build, test and maintain finance system reports.
• Lead specific finance system improvements, systemising currently manual processes, and assist with finance system testing.
• Lead specific finance systems and process training to colleagues across the GPA.
• The post holder may be required to undertake additional responsibilities as expected in relation to the role and grade.

Key Skills & Experience:

• Ideally, AAT Qualified, or working towards CCAB qualification.

• Experience of using financial systems in an admin capacity, ideally Business Central, Proactis or Horizon, and have a working knowledge of finance integrations.
• Highly IT literate and experienced at using multiple software tools, including Power BI, Microsoft Excel and/or Google Sheets.
• A good understanding of financial processes and terminology, preferably in a public sector environment
• Strong attention to detail and organisational skills to meet deadlines in a fast paced environment

Behaviours Assessed:

• Working together.
• Managing a quality service.
• Changing and improving.
• Delivering at pace.

For more information contact Emma Fuller at our retained search agent, Robertson Bell at . To apply, please send your CV to .

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. 

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

This is an exciting opportunity to join Cause4’s Development Team as a Development Manager, supporting a varied portfolio of charities and social purpose organisations with fundraising, strategy and organisational development.

This opportunity provides a fantastic opportunity for someone to work as part of a passionate and hard working team to hone their consultancy skills to fast track into more senior positions within the organisation.

The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams. Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.

This position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to accelerate their career within the charity or consultancy sectors.

THE OPPORTUNITY WHO THIS ROLE MAY SUIT

• This role could particularly suit: Someone looking to step into their first consultancy or Development Manager role.
• A fundraiser wanting broader experience across multiple organisations and income streams. Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
• An ambitious individual seeking a fast-paced role with clear progression and development opportunities.
• An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.

MAIN RESPONSIBILITIES

Fundraising & Client Support

• Supporting a portfolio of clients with fundraising strategy development and delivery.
• Writing compelling funding applications, Cases for Support and donor-facing materials.
• Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
• Conducting research into prospective funders, partners and opportunities.
• Supporting the development and delivery of fundraising events and engagement activities. Building positive relationships with clients, funders and wider stakeholders.
• Supporting the delivery of fundraising training and wider Cause4 programmes.

Research & Consultancy

• Producing high-quality research, reports and briefing papers.
• Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
• Contributing strategic thinking to fundraising campaigns and organisational development projects.
• Supporting wider consultancy and innovation work across the organisation.

Team & Organisational Development

• Contributing to Cause4’s business development and growth activity.
• Sharing knowledge, expertise and fundraising insight across the team.
• Supporting the wider strategic and operational needs of the organisation.

PERSON SPECIFICATION

Cause4 is a fast-paced consultancy environment offering significant opportunities for learning and career development.

Skills & Experience

We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment. You may already have experience in fundraising, charity operations, programme delivery, arts administration, partnerships, research or strategy work.

We are looking for:

• Strong written communication skills and the ability to produce compelling, engaging and high-quality written material.
• Strong research and analytical skills with excellent attention to detail.
• Ability to interpret and synthesise large and complex amounts of information and data from a range of sources.
• Experience within a charity, fundraising, arts, education or consultancy environment.
• An interest in fundraising, philanthropy and organisational development.
• The ability to manage multiple priorities and deadlines effectively.
• Confidence working with a range of stakeholders and building professional relationships.
• Strategic thinking, creative and problem-solving skills. Strong organisational and coordination skills.
• Confidence using Microsoft Office applications including Word, Excel and PowerPoint.
• Experience using online platforms such as Zoom or Teams.
• Alignment with our company values.

Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.

HOW TO APPLY

Please send your CV together with either: a Cover Letter (maximum two pages), or a Cover Video (maximum three minutes) to Ben Wilson, Director of Development and Enterprise.

The deadline for applying is 5pm on Tuesday 1 September 2026.

Please also include a completed Equal Opportunities Form downloadable from the Cause4 website.

Who Are We Looking For? 

We are seeking an experienced Associate Trainer to deliver high-quality training and workshops across Northern Ireland on behalf of Ygam. Although remote working, they would need to be living in NI for travel and delivery purposes. This position is offered on a self-employed associate basis (contract for services). The post holder will facilitate engaging learning experiences, maintain high standards of safeguarding and quality assurance, and contribute to Ygam's mission by helping professionals understand and respond to gaming and gambling-related harms affecting children and young people.

The role is ideal for an experienced trainer, educator or youth practitioner with strong facilitation skills and knowledge of safeguarding, education or public health, who is passionate about improving outcomes for children and young people.  You will be confident working independently and remotely, while also collaborating effectively as part of a team.

You will be skilled at adapting training delivery to meet the needs of different audiences and contexts, ensuring sessions are inclusive, engaging and responsive to participant needs.

Ygam is an equal opportunities employer. We value diversity and welcome applicants from underrepresented backgrounds, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodivergent people and armed forces veterans. 

Main Role and Responsibilities

You will be responsible for delivering training across Ygam’s portfolio of programmes, including education, youth work, health, social care, community and sporting sectors.

You will lead workshops and training both online and face to face. The role will support professionals, parents, carers and young people to understand and help prevent gaming and gambling harms. It will focus on using education to increase awareness of the social, environmental and commercial influences, including the practices of the industries, that can shape behaviours and increase the risk of harm among young people.

A crucial element of your role will be updating all relevant records and CRM systems.

You will be required to market additional learning, resources, and training opportunities to delegates and to promote the work of Ygam at conferences and events.

Role Requirements

Duties will include but not be limited to:

Delivery 

· Deliver the Ygam portfolio of workshops (online and face to face)

· Provide high-quality training to a range of professionals and young people in line with Ygam’s quality standards and facilitator guidance

· Be responsive to delegates needs, providing excellent customer service and answering questions and queries in a supportive manner

· Provide regular feedback on training materials, recommending adjustments if needed for Northern Ireland

· Escalate safeguarding, wellbeing or reputational concerns promptly in accordance with Ygam policies and procedures

· Act as an ambassador for Ygam, ensuring all interactions with delegates and stakeholders reflect organisational values and professional standards

· Highlight further training and / or partnership opportunities for Engagement Managers through workshops and delegate contact.

Planning 

· Work with Engagement Managers to schedule delivery

· Ensure all resources and materials are up to date and be prepared for delivery

· Develop materials for information sessions and present to external stakeholders

· Ensure joining instructions are sent to all delegates

· Develop stakeholder relationships, providing ongoing support for those trained.

· Attend key events as arranged with Programme Lead to represent Ygam

· Maintain awareness of local priorities, policy developments and stakeholder networks within Northern Ireland to support effective delivery and relationship building

· Support Engagement Managers with networking and presentations for external stakeholders

· Work closely with Ygam colleagues to promote and collaborate across the programme portfolio

Outcomes:

· Ensure accuracy of data utilising the CRM system

· Encourage completion of post training surveys

· Remain up to date with the latest evidence-based research on gaming and gambling harms

Learning and Development:

· Work closely with The Programme Lead: Engagement, to develop objectives and review performance.

· Ensure all relevant CPD is completed and up to date on platforms such as IHasco

· Attend support sessions with line manager (both remotely and in person). 

· Record performance in your monthly 1-1’s with your line manager

· Engage in peer observation and feedback to encourage reflection on your practice and learning from colleagues.

Administration:

· Send out joining instructions via our CRM system to delegates prior to workshops 

· Record attendance and email delegates post workshop to gather feedback 

· Ensure all records are maintained in accordance with GDPR/data protection legislation

· Work in collaboration with your line manager to adapt and improve programme processes, administrative and training content.

· Manage workload, communications and administrative tasks in a timely manner to support effective delivery as an Associate Trainer

Person Specification 

Essential:

· Experience delivering training online and face to face training to both adults, children and young people

· Proficiency with online delivery and experience using MS Teams and Zoom to facilitate online learning

· Ability to work independently, manage competing priorities and maintain high standards of organisation

· Understanding of safeguarding principles and their application within education, youth, health or community settings

· Ability to explain complex topics such as gaming risks, online behaviours and digital harms in a clear and accessible way.

· Public speaking experience

· Prior experience of working in education, public health or youth services, with a detailed understanding of children and young people’s services

· Excellent verbal and written communication skills

· Strong IT skills (MS Word, Excel & PowerPoint especially)

· Experience of driving projects to achieve agreed outcomes

· Ability to work in a highly organised manner with a keen eye for absolute detail.

· Ability to work as a self-employed associate and manage own schedule

· Employment rights to live and work in the UK

· Experience of working collectively as a team to meet targets.

· Willingness to travel where necessary for the role.

· Ability to capture outcomes and impact data, (quantitative and qualitative) to help inform practise.

Desirable:

· Knowledge of the Northern Ireland education and health system

· Strong interest / understanding of public health and prevention-based approach to harm reduction

· Knowledge of safeguarding arrangements and children's services within Northern Ireland

· Experience delivering training informed by a public health or prevention-based approach

· Strong networking and relationships building skills

· Experience utilising CRM systems, particularly Salesforce

The successful applicant will be subject to reference checks, an Enhanced Access NI check, and must have Employment rights to live and work in the UK.

We have an exciting opportunity to join Birmingham's brand-new Family IDVA Service as a Senior Family IDVA, helping to shape and embed an innovative service supporting families affected by domestic abuse across the city.

This is a unique opportunity to play a key role in establishing a new city-wide service from the very beginning. Working within Birmingham's Family Hubs, Senior Family IDVAs will combine specialist domestic abuse expertise with leadership responsibility, supporting the safe and effective delivery of services for non-abusive parents and their children who have experienced domestic abuse.

As a Senior Family IDVA, you will work closely with the Operations Manager to support the mobilisation, development and ongoing success of the service. Alongside managing your own caseload, you will provide day-to-day leadership, support and guidance to a team of Family IDVAs, helping to create a positive, high-performing and learning-focused culture.

This permanent, part-time role (30 hours per week) is hybrid, with regular visibility required across Birmingham's 10 Family Hubs. You will lead a dedicated team of 5 Family IDVAs, ensuring the delivery of safe, high-quality and trauma-informed support to families affected by domestic abuse.

This role offers an excellent opportunity for an experienced IDVA looking to take the next step in their leadership journey, or for an existing senior practitioner who is passionate about developing others whilst continuing to make a direct difference to families affected by domestic abuse.

You will also play an important role in strengthening Birmingham's response to domestic abuse, supporting partnership working and helping to build professional confidence across Early Help, education, health and community settings.

Are you passionate about supporting families affected by domestic abuse, developing others and helping to build an outstanding new service from the ground up?

If so, we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

We are seeking a passionate and experienced Senior Family IDVA to join Birmingham's new Family IDVA Service. This is one of two Senior IDVA roles, with this post being part-time (30 hours). This innovative city-wide service will provide specialist domestic abuse support to parents aged 16+ and their children under 18, delivering a flexible, whole-family response that meets families at the earliest opportunity and helps prevent the escalation of harm.

Based within Birmingham's Family Hubs, Senior Family IDVAs will provide specialist domestic abuse support to families through risk assessment, safety planning, advocacy, emotional and practical support, and partnership working. You will manage a complex caseload, working with families experiencing high-risk and complex domestic abuse whilst ensuring the voices and needs of both parents and children remain central to all aspects of support.

Alongside direct casework, you will support the Operations Manager in the day-to-day delivery and development of the service. You will line manage and support a team of approximately five Family IDVAs, providing coaching, supervision, case guidance and performance support to ensure the delivery of high-quality, trauma-informed services. You will lead by example, sharing your expertise, promoting best practice and helping to develop a confident and resilient team.

The role will also involve supporting service quality and performance, including case reviews, audits, reporting and ensuring compliance with service standards and contractual requirements. You will work closely with Birmingham Children's Trust, Family Hubs and a range of statutory and community partners to strengthen multi-agency responses and improve outcomes for families affected by domestic abuse.

In addition, you will contribute to the service's training and engagement offer, helping to build awareness and understanding of domestic abuse amongst professionals across Early Help, education, health and community settings.

This is a rewarding opportunity for a skilled domestic abuse practitioner who combines strong frontline expertise with a passion for leadership, service development and empowering both families and colleagues to achieve positive outcomes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.