Community fundraising events volunteer volunteer jobs

Position: Head of Service Development
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum, plus excellent benefits
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.

We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.

We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. 

Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.

Our Services Development team are responsible for: UK-wide service development and experience design, community development

Our Head of Services Development will be:

• leading the development and continuous improvement of our UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy.  And also working alongside our Digital Services Product Manager on all of our digital services.
• overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design.
• ensuring that our new or improved services are operationally viable. Supporting our Fundraising to ensure that new services are funded.
• Developing and managing our service development roadmap.  
• With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation.  

We’re looking for:

• significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities.
• ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation).
• experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department.
• experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting.
• substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results.
• Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies).

Closing date for applications: 9:00 on Monday 2nd February 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House. 

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

Lindengate is a mental health charity that supports children and adults of all ages with their mental, physical, and social wellbeing through nature-based activities.

The Programme Lead is responsible for the design, delivery, and development of community-based wellbeing and mental health programmes. The role ensures services are safe, inclusive, trauma-informed, and responsive to community needs, supporting individuals to improve their mental health, resilience, and quality of life. The postholder will lead programme delivery, manage staff and volunteers, build partnerships, and contribute to monitoring, evaluation, and funding requirements. 

The purpose of this role is to deliver FSSW’s FareChance programme, including employability learning and practical logistics sessions alongside support and collaboration with the Employability Programme Facilitator. The FareChance programme currently works with young people aged between 18 – 25 who experience additional barriers to accessing education, training, or employment. The young people are supported to learn new skills, build confidence, and realise their full potential. 

FareChance provides a unique combination of two parts: the first is working alongside other volunteers and staff learning key warehouse and logistics skills, getting firsthand practical experience; the second is tailored employability sessions in small groups with 1-1 specialist support. 

The Employability Programme Lead will lead on running the employability workshops. This role will provide 1-1 support for young people where required and provide signposting and referrals to other specialist services. The successful candidate will be passionate about supporting people to thrive and be sensitive to the inequality and power imbalance faced by young people today. They will have experience of supporting young people to achieve their goals and can bring these skills to deliver FareChance. This role will coach as well as co-ordinate the programme whilst supporting the growth of an innovative, supportive, and caring employability pathway for people to overcome barriers and move closer to the future they deserve. 

Duties and Responsibilities: 

Programme Delivery 

• Support the Employability Programme Facilitator to deliver practical warehouse activity sessions 

• Working with the Operations team to ensure smooth integration of our participants and the programme into every aspect of the operation. 

• Lead in providing tailored programme coaching/mentoring: 

• Set up and monitor an action plan for each participant with realistic goals to overcome barriers they face. 

• Provide advice and guidance, build confidence and support participants with appropriate resources for their next steps (including CV writing and interview skills)

• Identify project management opportunities and build plans with relevant staff in the wider team. 

• Lead on developing and preparing programme resources. 

• Identify specific needs and risks, liaising with senior colleagues, create and maintain risk assessments with individuals to ensure safety in the workplace.

Programme Development 

• Lead on the recruitment, onboarding and offboarding of participants (currently 18–25-year-olds with possibility of expanding this range) onto the FareChance Programme. 

• Work with the Volunteer Team to ensure smooth transitions to and from FareChance to Volunteering where applicable. 

• Build a Youth Steering/Co-production group to design, deliver and evaluate the programmes. 

• Alongside the Head of Employability and Volunteering, support the development of the strategy for future programmes. 

External partnerships and relationship building 

• Work with the Head of Employability and Volunteering to develop our network of statutory, charity and business partnerships to increase referral pathways into and out of the programme. 

• Support the fundraising team in providing updates for employability funders 

• On occasion, attend events or appointments to support recruitment/represent FSSW 

• Build a network of signposting for participants across the programme including local businesses and apprenticeship opportunities. 

• Work with the Head of Employability and Volunteering to develop partnerships to offer on-course enrichment opportunities, e.g., away days and mentoring. 

Reporting and Administration 

• Maintain quality records of all participant information, including interventions with project participants, ensuring that such data is stored within the requirements of the Data Protection Act and FSSW policies and procedures 

• Work alongside the Head of Employability and Volunteering around any incidents or safeguarding concerns. Signpost to external agencies where appropriate. 

• Work with the fundraising and communications teams on internal and external reporting for FareChance, including gathering quantitative and qualitative data 

• Deliver programme data and, in conjunction with the Head of Employability and Volunteering, analyse and feed into future programmes 

Person Specification 

It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.

Essential 

• Knowledge and experience of delivering 1:1 and group motivational mentoring/coaching.

• Successful experience of supporting people back into work or training, with a strong commitment to advancing equality and diversity. 

• Ability to work flexibly, respond positively to project changes and meet challenging targets. 

• Excellent interpersonal and listening skills with the ability to influence, motivate and negotiate. 

• Good IT skills 

Desirable 

• Experience of building a programme 

• Experience of responding appropriately to challenging behaviours 

• Project management experience 

• Excellent verbal and written communication skills 

• Understanding of safeguarding and GDPR regulations 

• Ability to set up and maintain accurate and timely records for monitoring and evaluating purposes. 

• Strong organisational skills including planning, prioritising, and time management. 

We welcome applications from people of all backgrounds and lived experiences. As we expand our programmes, we particularly value candidates who bring multicultural perspectives and/or speak additional languages. Skills in languages such as Arabic, Pashto, or Farsi are highly desirable, but not essential. If you share our commitment to inclusion and want to make a positive impact, we’d love to hear from you. 

Additional Information 

• Role may involve some manual handling; training will be provided.

• Enhanced DBS check required. 

• This post is funded by St James’s Place Charitable Foundation

Legacies form a key source of income for the British Heart Foundation (BHF), raising approximately £100m a year for our life‑saving research.

​

As a Legacy Manager, you will manage, protect, and optimise this income. You'll work alongside three other Legacy Managers, supporting the Head of Legacy Management to build on the team’s successes and to optimise the BHF’s income from gifts in Wills. 

​

Joining a thriving team, you’ll undertake a variety of work, including managing casework in accordance with the law, best practice, and BHF’s processes and procedures, collaborating with internal and external stakeholders, providing technical guidance to colleagues and potential legacy givers, and line managing two Assistant Legacy Officers and our Legacy Administrator. 

 This role may also require deputising for the Head of Legacy Management. 

About you 

​

You'll either have extensive experience in legacy management within the charities legacy sector; or be a Qualified Private Client Solicitor; or be a Qualified member of the Society of Trust and Estates Practitioners; or be a Qualified Chartered Legal Executive with experience of Wills and Probate. 

​

With high levels of empathy and belief in the BHF’s work, you'll be able to develop strong relationships with colleagues and contacts. With previous line management experience, you'll demonstrate first‑class leadership skills, supported by a compelling vision and the ability to inspire others, motivate, and develop a team of staff. 

 A self‑starter with excellent communication and strong interpersonal skills, you'll bring proven experience of working within private client / legacy management. 

 With high levels of financial numeracy, previous experience in a fast‑paced environment, and excellent IT skills, you’ll also have exceptional attention to detail, strong time‑management abilities, and the capability to prioritise workload and deliver to deadlines. 

 Working arrangements  

This is a 12-month fixed term contract covering family leave. We are looking for someone to work 32 hours per week, flexibility around this working pattern or the 32 hours can be discussed. 

 This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

 About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Belonging at BHF 

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.  

Worldwide, the pace of Bible translation has never been quicker – a full Bible or New Testament translation is being completed at a rate of two a week and a record number of translation programmes are in progress!

Working at the heart of the Church Relations team, as Operations Lead you will ensure that the practical, operational, and logistical foundations are in place for others to do their work well. You will play a vital role in how Wycliffe presents itself at events and festivals, support volunteer speakers, and encourage supporters and churches in fundraising and partnership.

• Salary: £32,000–36,000 + benefits
• Location: Home based or the option of a desk at our office in Oxford
• Terms of appointment: Full-time (37.5 hours per week). Permanent
• Closing date: Friday 27 February at 9am
• Interview date: Interviews will be held in Oxford on Tuesday 10 March.

Key responsibilities:

• Own national event logistics to engage people with Bible translation
• Coordinate our volunteer speaker programme
• Administer and support community fundraising efforts
• Provide general administration support to the Church Relations team

Benefits include:

• 33 days’ annual leave, including bank holidays
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

Seeking an enthusiastic, dynamic, dedicated yet compassionate leader to drive the charity forward with a fresh strategy, new ideas and a bold vision. As CEO you will provide visionary, strategic, and operational leadership to the Ileostomy and Internal Pouch Association, ensuring we fulfil our mission and grow sustainably. You will act as a key ambassador, building partnerships and maintaining our reputation for excellence ensuring we move forward with impact sharing the strength and passion that we have continued to experience for almost 70 years.

Key Responsibilities (see breakdown within attached job specification)

• Strategic leadership
• Operational Management
• External Engagement
• Governance and Board Relations
• Team Leadership
   

What we do
IA offers peer-to-peer support to those with, or about to have, either an ileostomy or an internal pouch. We also help fund research into bowel disease and other conditions leading to the removal of the colon, as well as providing relevant information to interested parties using a range of channels.

Our strapline, “Because we know, we care”, sums up our whole ethos. Individuals can join either their local IA member organisation, or the IA national charity, and in either case, gain access to a range of services and support, including our flagship quarterly Journal, local and national meetings and information events, and other services such as our One2One peer support and Support Through Therapy services.

What you offer

Essential
• Proven senior leadership experience, ideally as a CEO or Director in the charity or social enterprise sector
• Demonstrable experience of strategic planning and implementation
• Excellent communication skills with ability to engage effectively with stakeholders, professionals and volunteers both internally and publicly
• Work empathetically with vulnerable adults employing working knowledge of safeguarding
• Financial management and budget oversight
• Demonstrable experience of implementing and monitoring services based on financial benefit and social benefit
• Track record of income generation and fundraising
• Demonstrable experience of operating within a governance and regulatory framework
• Experience of developing, managing and supporting high performing teams with a strong growth mindset
• Builds effective relationships with a strong network instilling confidence and trust
• Experience of leading a team delivering effectively against objectives

Skills and Qualities
• Visionary and values-led leadership
• Ethical decision-maker
• Strong, confident and decisive performing well under pressure
• Excellent communication and interpersonal skills
• Resilience, adaptability, empathy and emotional intelligence
• Commitment to equity, diversity, and inclusion.

What we offer
Contract: Part time 60% FTE – flexible over 3-5 days, permanent role.
Location: Remote (with regular travel to National Office (Rochford, Essex) and other UK locations, as required)
Salary: £80,000 - £85,000 equivalent FT (pro-rata 60%), commensurate with experience plus benefits

Please see further information about us, what you will offer and who we are looking for within the attached role profile.

Are you a commercial, values-led leader, who’s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops — it’s a vital engine that generates over £1m in unrestricted income every year, helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief.

We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we’re looking for an exceptional Head of Retail to lead it.

This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You’ll be a key member of the Income Generation Directorate and the Hospice Leadership Team, giving you the opportunity to shape strategy and drive results that truly matter.

If you’re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact.

Your role

You will:

• Lead, inspire and develop shop managers, staff and volunteers across multiple sites.
• Drive income growth through clear strategy, strong operational planning and performance management.
• Ensure all retail environments reflect our brand, values and commitment to outstanding customer service.
• Lead stock management, merchandising and donation strategies to maximise return.
• Build strong community engagement and supporter relationships.

What you’ll bring

You’ll have:

• Experience leading multi-site retail operations (charity and/or commercial experience welcomed).
• Strong commercial awareness and a track record of improving performance.
• Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success.
• Sound knowledge of charity retail governance, legal and regulatory requirements.
• Confident communication, planning and problem-solving abilities.

Why join St Nic’s?

We offer:

• The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families.
• A supportive, values-driven working environment.
• Ongoing learning and development opportunities.
• Health Cash Plan and wellbeing programme.
• 25 days’ annual leave, increasing with length of service (up to 29 days).
• Competitive pension plan (up to 8% company contribution).
• Life assurance (2x annual salary).
• Free parking and subsidised on-site bistro.
• The opportunity to work from home 1 to 2 days per week.

About the Organisation

Ascension Trust (AT) is a Christian inter-denominational organisation with a passion to empower individuals to work together within their local community and nation, to contribute positively to society and to improve the quality of life of the disadvantaged and vulnerable. Established in 2003, our strapline is “Reaching Out to Where You Are”.

Established by Reverend Les Isaac OBE, Ascension Trust operates as an umbrella body for a range of initiatives, including Street Pastors, School & College Pastors, Prayer Pastors, Rail Pastors, Response Pastors, the 60/40 Youth Project, Synergy Network, Five2Medics, the AT Beacon Project, and Overseas Missions, alongside a range of training programmes.

Ascension Trust is a charity registered in England and Wales (Charity No. 1127204/Company No. 06751712) and works in partnership with Ascension Trust Scotland.

About Bridge Watch

Bridge Watch is a suicide prevention and community safety programme that deploys trained volunteer patrols on London’s bridges to identify and support individuals at risk, helping to prevent tragic outcomes.

The programme forms part of wider suicide prevention efforts across the Square Mile and surrounding areas, with a focus on early intervention, compassionate engagement, and partnership working. Bridge Watch volunteers are supported by a comprehensive training framework that equips them to confidently and safely engage with people in crisis, raise public awareness, and signpost to appropriate support.

Bridge Watch continues to develop its coverage, volunteer base, and profile, working closely with statutory and community partners.

Job Summary

The Bridge Watch Assistant will provide administrative and operational support to the Bridge Watch Programme Lead, contributing to the effective day-to-day running, coordination, and development of the programme.

The role plays a key part in supporting volunteers, maintaining smooth operations, and helping to raise the profile and impact of Bridge Watch across London.

Hours: Part-time, three days a week.
Contract: Fixed term for three years.

Main Duties & Responsibilities 

Programme Administration & Coordination

• Support the coordination of the day-to-day operations of the Bridge Watch programme
• Manage incoming and outgoing correspondence and maintain accurate administrative records
• Assist with scheduling, rotas, and general programme organisation

Volunteer Support & Engagement

• Support the recruitment, onboarding, and initial engagement of Bridge Watch volunteers
• Assist with patrol rotas and arranging cover where necessary
• Support follow-up with volunteers to review early experiences and ongoing engagement
• Process volunteer expense claims in line with organisational procedures

Communications, Events & Engagement

• Support the development and delivery of programme communications and awareness-raising activities
• Assist with website and social media content preparation
• Liaise with volunteers, partners, and external organisations to support meetings and events
• Arrange meetings, including booking rooms, preparing agendas, and circulating notes where required

Operational & Practical Support

• Provide practical support at the Bridge Watch base, including assisting with equipment and uniforms
• Order uniforms and equipment and assist with stock management as required
• Attend meetings, events, and occasional patrols to support programme delivery and quality assurance

Monitoring, Development & Funding Support

• Assist with basic research, data collation, and reporting as directed
• Support the preparation of evidence and contributions toward funding applications
• Assist in the development of volunteer resources and support materials

General Responsibilities

• Liaise with members of the wider Ascension Trust staff team as required
• Undertake any other duties reasonably required in line with the role

Experience

• Experience of working in the third sector
• Experience in an administrative or coordination role

Essential Skills

• Good understanding of volunteering and the third sector
• Ability to engage with social media platforms and support basic content creation
• Proficiency in Microsoft 365 (Word, Outlook, Excel, PowerPoint)
• Strong organisational skills with attention to detail
• Ability to prioritise workload and manage competing demands
• Comfortable working independently and as part of a team
• Good written and verbal communication skills
• Willingness and ability to learn new skills

Desirable Skills

• Experience supporting projects or programmes
• Ability to collate and analyse basic data to support reporting and identify trends

To apply, please complete the application form. All CVs must be accompanied by a completed application form.

Closing date: Sunday, 28 February 2026.
Interview date: w/c 9 March 2026. 

No contact from agencies or media sales.

At Turn2us, we believe that everyone should have financial security so that they can thrive. Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

We are searching for a Trust and Foundations Officer to work with the Trust and Foundations Manager to grow Turn2us’ income from grant funding. This role will sit within the wider Philanthropy and Partnerships Team, which focuses on building relationships with trusts, corporates and major donors.

The ideal person for this role may have experience working within the charity sector, or equivalent, in a relationship management role and/or knowledge of how to work with Trust and Foundations to generate income. Or they may have relevant transferable skills that they are looking to apply to this role. Key skills include good written communication, good time management and organisational abilities, the ability to infer and interpret different types of information and good relationship management skills.

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 23rd February 2026, 09:00am

1st Interviews: 3rd March 2026

Marauders Men's Health – South Wales has a vacancy for a Programme Director

About Marauders Men's Health

Marauders Men's Health is a dynamic, South Wales-based charity dedicated to improving the health, wellbeing, and mental fitness of men through connection and support. We are the community where men can walk, talk, and grow together, underpinned by the Five Ways to Wellbeing model (Connect, Be Active, Give, Take Notice, Learn).

We have established strong foundations, including secured funding from the Big Lottery Community Fund over three years, a full Board of Trustees, and a growing programme of 8 events each week, including Walk & Talks and Sports Hubs. We are seeking an inspiring leader to drive our ambitious strategy to engage 7,000 men and provide 330 Personal Wellbeing Plans over the next three years.

The Marauders believe in creating a space where men come together, support each other, and build better lives through shared purpose and action.

 
Opportunity 
Reporting directly to the Board of Trustees, this crucial role is responsible for the overall leadership, management, and operational delivery of the charity. You will take the lead in executing our strategic vision and ensuring our operations are robust, particularly in the development of our key programmes and IT platform.

What we offer 

Marauders Men's Health is a small-to-medium charity with secured funding, and the compensation package will be competitive and reflective of the regional South Wales 3rd Sector market.

The position is fixed-term to 30 April 2028. 

To Apply: 

Please submit your CV, a supporting statement and a covering letter detailing your relevant experience and why you are the right person to lead the Marauders.
 
Closing date: 6 February 2026
 

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. 

Please be aware that we reserve the right to close this vacancy early should sufficient applications be received.

Marauders Men’s Health is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a Trust which seeks to fulfil our social, cultural and economic obligation to Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

JOB DESCRIPTION

Key Responsibilities

1. Strategic & Operational Leadership

· Lead the day-to-day running and strategic direction of the charity in line with the Board’s vision.

· Develop, manage, and oversee the charity's resources and workstreams.

· Ensure governance, compliance, and policies/procedures remain in good shape.

· Support the Board with fundraising strategy and financial accountability, including financial forecasting and reporting to funders.

2. Programme Management & Delivery

· Directly manage the Programme & Projects Manager and the Regional Event Leaders, and assist in the recruitment process for the newly established Volunteering Co-ordinator and the Wellbeing Coach/Coordinator roles. 

· Drive the delivery and expansion of our core programmes, including the Physical Activities (Walk & Talks, Sports Hubs), Volunteer Engagement, Community Partnerships and the Personal Wellbeing Plans (PWP)18.

· Develop and implement the Marauders Pathway Programme to establish a culture of good citizenship and peer support.

3. People & Volunteer Management

· Provide leadership, support, and development for staff, managing issues such as payroll, sickness, and holidays.

· Oversee the Volunteer Co-ordinator to develop a comprehensive volunteer management process, including recruitment, training, and 'Reward & Recognition’.

· Help inspire 100 men to give back to the community through volunteering.

4. Partnerships & IT Development

· Maintain and forge new community partnerships (e.g. with voluntary organisations, NGO’s, other charities and social enterprises) to enhance volunteering, education, and wellbeing services.

· Spearhead the development of our IT Platform, focusing on a robust website and a Beneficiary Management System (CRM) for efficient reporting, data capture, and engagement.

· Oversee digital marketing and communications, including newsletters and social media content.

Additional Information:

As an employee of Marauders Men's Health the post holder will: 

 •            Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other Trust policies, procedures and codes as appropriate. 

 •            Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the Trusts Safety, Health and Environment Policies and procedures and to cooperate with the Trust on any legal duties placed on it as the employer.

PERSON SPECIFICATION

Important note: It is the Trust’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element.

Essential Criteria  
 
Essential Experience & Attributes

• Highly Personable & Engaging: The ability to build strong relationships with staff, volunteers, beneficiaries, and partners is critical.
• Management & Leadership: Proven experience managing staff and leading the operational delivery of projects and programmes.  A resilient, determined and confident team player, comfortable with making decisions and highly customer focused coupled with demonstrable people management skills. 
• IT Literate: Comfortable managing and driving the development of digital tools and systems (e.g., Google Workspace, CRM, Quickbooks, Trello, Excel). 
• Flexibility: Willingness to work flexibly in terms of hours and location, with a base in South Wales.
• Presentation and Reporting Skills:  Excellent presentation and reporting skills are essential, as you will be required to present to the community and beneficiaries and be able to write effective reports to the Board of Trustees and Funders.
• Project Planning:  Experience of supporting the creation of project plans, including prioritisation and scheduling of conflicting tasks and effective use of available resources and budgets. 

Desirable Experience

• Third Sector Knowledge: Experience working professionally within a charity or non-profit organisation.
• Community Context: Knowledge of the South Wales community and its social and health landscape.
• Wellbeing Focus: Familiarity with the Five Ways to Wellbeing model and men's health issues.
• Welsh:  Able to converse (written and spoken) in Welsh.

Mae gan Marauders Men's Health – South Wales swydd wag ar gyfer Cyfarwyddwr Rhaglen

Ynglŷn â Marauders Men's Health

Mae Marauders Men's Health yn elusen ddeinamig yn Ne Cymru sy'n ymroddedig i wella iechyd, lles a ffitrwydd meddyliol dynion trwy gysylltiad a chefnogaeth. Ni yw'r gymuned lle gall dynion gerdded, siarad, a thyfu gyda'i gilydd, wedi'i ategu gan y model Pum Ffordd i Les (Connect, Be Active, Give, Take Notice, Learn).

Rydym wedi sefydlu sylfeini cadarn, gan gynnwys cyllid wedi'i sicrhau gan Gronfa Gymunedol y Loteri Fawr dros dair blynedd, Bwrdd llawn o Ymddiriedolwyr, a rhaglen gynyddol o 8 digwyddiad bob wythnos, gan gynnwys Cerdded a Sgyrsiau a Hybiau Chwaraeon. Rydym yn chwilio am arweinydd ysbrydoledig i yrru ein strategaeth uchelgeisiol i ymgysylltu â 7,000 o ddynion a darparu 330 o Gynlluniau Lles Personol dros y tair blynedd nesaf.

Mae'r Marauders yn credu mewn creu gofod lle mae dynion yn dod at ei gilydd, yn cefnogi ei gilydd, ac yn adeiladu bywydau gwell trwy bwrpas a gweithredu a rennir.

Cyfle

Gan adrodd yn uniongyrchol i'r Bwrdd Ymddiriedolwyr, mae'r rôl hanfodol hon yn gyfrifol am arweinyddiaeth gyffredinol, rheolaeth a chyflawni gweithredol yr elusen. Byddwch yn cymryd yr awenau wrth weithredu ein gweledigaeth strategol a sicrhau bod ein gweithrediadau'n gadarn, yn enwedig wrth ddatblygu ein rhaglenni allweddol a'n platfform TG.

Yr hyn rydyn ni'n ei gynnig

Mae Marauders Men's Health yn elusen fach i ganolig gyda chyllid sicr, a bydd y pecyn iawndal yn gystadleuol ac yn adlewyrchu marchnad ranbarthol 3ydd Sector De Cymru.

Mae'r swydd yn gyfnod penodol hyd at 30 Ebrill 2028.

I wneud cais:

Cyflwynwch eich CV, datganiad ategol a llythyr eclathro yn manylu ar eich profiad perthnasol a pham mai chi yw'r person iawn i arwain y Marauders.

Dyddiad cau: 6 Chwefror 2026

Gellir cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.

Byddwch yn ymwybodol ein bod yn cadw'r hawl i gau'r swydd wag hon yn gynnar os derbynnir digon o geisiadau.

Mae Marauders Men's Health wedi ymrwymo i gefnogi a hyrwyddo cydraddoldeb ac amrywiaeth ac i greu amgylchedd gwaith cynhwysol. Credwn y gellir cyflawni hyn drwy ddenu, datblygu a chadw ystod amrywiol o staff o lawer o gefndiroedd gwahanol sydd â'r uchelgais i greu Ymddiriedolaeth sy'n ceisio cyflawni ein rhwymedigaeth gymdeithasol, ddiwylliannol ac economaidd i Gymru, a'r byd.  Wrth gefnogi ein gweithwyr i gyflawni cydbwysedd rhwng eu gwaith a'u bywydau personol, byddwn hefyd yn ystyried cynigion ar gyfer trefniadau gweithio hyblyg neu rannu swyddi.

DISGRIFIAD SWYDD

Cyfrifoldebau Allweddol

· Arweinyddiaeth Strategol a Gweithredol

· Arwain cyfeiriad rhedeg a strategol yr elusen o ddydd i ddydd yn unol â gweledigaeth y Bwrdd.

· Datblygu, rheoli a goruchwylio adnoddau a ffrydiau gwaith yr elusen.

· Sicrhau bod llywodraethu, cydymffurfiaeth, a pholisïau/gweithdrefnau yn parhau i fod mewn cyflwr da.

· Cefnogi'r Bwrdd gyda strategaeth codi arian ac atebolrwydd ariannol, gan gynnwys rhagolygon ariannol ac adrodd i gyllidwyr.

· Rheoli a Chyflwyno Rhaglenni

· Rheoli'r Rheolwr Rhaglenni a Phrosiectau a'r Arweinwyr Digwyddiadau Rhanbarthol yn uniongyrchol, a chynorthwyo yn y broses recriwtio ar gyfer y Cydlynydd Gwirfoddoli sydd newydd ei sefydlu a'r rolau Hyfforddwr/Cydlynydd Lles.

· Gyrru'r gwaith o gyflwyno ac ehangu ein rhaglenni craidd, gan gynnwys y Gweithgareddau Corfforol (Cerdded a Sgyrsiau, Hybiau Chwaraeon), Ymgysylltu â Gwirfoddolwyr, Partneriaethau Cymunedol a'r Cynlluniau Lles Personol (PWP)18.

· Datblygu a gweithredu Rhaglen Llwybr Marauders i sefydlu diwylliant o ddinasyddiaeth dda a chymorth cymheiriaid.

3. Rheoli Pobl a Gwirfoddolwyr

· Darparu arweinyddiaeth, cefnogaeth a datblygiad i staff, gan reoli materion fel cyflogres, salwch a gwyliau.

· Goruchwylio'r Cydlynydd Gwirfoddolwyr i ddatblygu proses rheoli gwirfoddolwyr gynhwysfawr, gan gynnwys recriwtio, hyfforddi, a 'Gwobrwyo a Chydnabyddiaeth'.

· Helpwch i ysbrydoli 100 o ddynion i roi'n ôl i'r gymuned trwy wirfoddoli.

4. Partneriaethau a Datblygu TG

· Cynnal a meithrin partneriaethau cymunedol newydd (e.e. gyda sefydliadau gwirfoddol, cyrff anllywodraethol, elusennau eraill a mentrau cymdeithasol) i wella gwasanaethau gwirfoddoli, addysg a lles.

· Arweiniodd ddatblygiad ein Platfform TG, gan ganolbwyntio ar wefan gadarn a System Rheoli Buddiolwyr (CRM) ar gyfer adrodd effeithlon, cipio data ac ymgysylltu.

· Goruchwylio marchnata digidol a chyfathrebu, gan gynnwys cylchlythyrau a chynnwys cyfryngau cymdeithasol.

Gwybodaeth Ychwanegol:

Fel gweithiwr i Marauders Men's Health, bydd deiliad y swydd:

• Sicrhau cydymffurfiaeth â gofynion cyfreithiol a rheoleiddiol mewn perthynas â chydraddoldeb ac amrywiaeth, diogelu data, hawlfraint a thrwyddedu, diogelwch, polisïau, gweithdrefnau a chodau eraill yr Ymddiriedolaeth fel y bo'n briodol.

· Cymerwch ofal rhesymol am iechyd a diogelwch eich hun a phobl eraill a allai gael eu heffeithio gan eich gweithredoedd neu hepgoriadau yn y gwaith yn unol â Deddf Iechyd a Diogelwch yn y Gwaith 1974, cyfarwyddebau'r CE a Pholisïau a gweithdrefnau Diogelwch, Iechyd a'r Amgylchedd yr Ymddiriedolaethau ac i gydweithredu â'r Ymddiriedolaeth ar unrhyw ddyletswyddau cyfreithiol a osodir arni fel cyflogwr.

Meini Prawf Hanfodol 

Nodyn pwysig: Polisi'r Ymddiriedolaeth yw defnyddio'r fanyleb person fel offeryn allweddol ar gyfer rhestr fer. Dylai ymgeiswyr dystiolaeth eu bod yn bodloni POB un o'r meini prawf hanfodol yn ogystal â, lle bo'n berthnasol, y dymunol. Fel rhan o'r broses ymgeisio, gofynnir i chi ddarparu'r dystiolaeth hon drwy ddatganiad ategol. Gwnewch yn siŵr bod y dystiolaeth rydych chi'n ei darparu yn cyfateb i'r meini prawf wedi'u rhifo a amlinellir isod. Bydd eich cais yn cael ei ystyried yn seiliedig ar y wybodaeth rydych chi'n ei darparu o dan bob elfen.

Meini Prawf Hanfodol 

Profiad a Phriodoleddau Hanfodol

· Personol Iawn ac Ymgysylltu: Mae'r gallu i adeiladu perthnasoedd cryf gyda staff, gwirfoddolwyr, buddiolwyr a phartneriaid yn hanfodol.

· Rheoli ac Arweinyddiaeth: Profiad profedig o reoli staff ac arwain cyflawni prosiectau a rhaglenni.  Chwaraewr tîm gwydn, penderfynol a hyderus, yn gyfforddus â gwneud penderfyniadau ac yn canolbwyntio ar gwsmeriaid iawn ynghyd â sgiliau rheoli pobl dangosadwy.

· TG Literate: Yn gyfforddus yn rheoli a gyrru datblygiad offer a systemau digidol (ee, Google Workspace, CRM, Quickbooks, Trello, Excel).

· Hyblygrwydd: Parodrwydd i weithio'n hyblyg o ran oriau a lleoliad, gyda chanolfan yn Ne Cymru.

· Sgiliau cyflwyno ac adrodd: Mae sgiliau cyflwyno ac adrodd rhagorol yn hanfodol, gan y bydd gofyn i chi gyflwyno i'r gymuned a'r buddiolwyr a gallu ysgrifennu adroddiadau effeithiol i'r Bwrdd Ymddiriedolwyr a Chyllidwyr.

· Cynllunio Prosiect: Profiad o gefnogi creu cynlluniau prosiect, gan gynnwys blaenoriaethu ac amserlennu tasgau sy'n gwrthdaro a defnydd effeithiol o'r adnoddau a'r cyllidebau sydd ar gael.

Meini Prawf Dymunol 

· Gwybodaeth Trydydd Sector: Profiad o weithio'n broffesiynol mewn elusen neu sefydliad dielw.

· Cyd-destun Cymunedol: Gwybodaeth am gymuned De Cymru a'i thirwedd gymdeithasol ac iechyd.

· Ffocws ar Les: Cyfarwydd â'r model Pum Ffordd i Les a materion iechyd dynion.

· Cymraeg: Yn gallu sgwrsio (ysgrifenedig a llafar) yn Gymraeg.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

We are recruiting for 2 Shop Supervisors to be based at our Finsbury Park or Islington shop.

Finsbury Park: 19 Stroud Green Road, London N4 3FB

Islington: 211 Upper Street, Islington, London N1 1RL

About the role

We have a fantastic opportunity for Shop Supervisors to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 5 February 2026 at 23:59

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

• The Director will work primarily from the Shrewsbury office for a minimum of 2 days per week
• Free parking is available
• Statutory leave entitlement plus Bank Holidays calculated on a pro rata basis
• Auto enrolled in a Defined Contribution Pension Scheme; Omega matches up to 5% of employee contributions
• Responsible to the Trustee Board through the Chair of Trustees
• The post holder will be subject to a Disclosure and Barring Service check prior to confirmation of employment

We are looking for a leader who can demonstrate an understanding of, and empathise with, the challenges of social isolation, whilst being passionate about making a difference to those experiencing disconnection/loneliness. The position will appeal to someone who is keen to continue to develop their professional expertise whilst leading the charity. Applicants should have a degree, professional qualification or other evidence of relevant knowledge and experience. They will also be able to show evidence of successful fundraising experience and continuing professional development. Applicants will need to be able to demonstrate:

• Clear strategic thinking, able to develop a vision to take Omega forward on a journey to increase the scope and range of its services
• Proven leadership and management in a relevant sector, able to manage and motivate staff, volunteers, and supporters
• Strong organisational skills and attention to detail, with the ability to prioritise and manage time effectively
• Excellent listening skills and a willingness to learn from others, providing a strong lead derived from observation and shared understanding
• Ability to communicate clearly on a one to one and group basis as well as externally, both verbally and in writing
• Good level of numeracy and comfortable with IT
• Ability to understand charity finances, budgeting, and planning

To apply:

Once you click 'Apply via Website' / 'Redirect to Recruiter' you will be taken to Omega's Vacancies page, where you can download the recruitment pack for full details about the post and instructions on how to apply.

We are recruiting a Support Manager to provide clear leadership, coordination and oversight of our support services during a period of growth. This role is pivotal in ensuring our services are safe, sustainable, well-governed and responsive to patient needs, while supporting staff and volunteers working in emotionally demanding environments. You will work closely with the Director of Research & Programmes and collaborate across the organisation to align support services with wider strategy.

This is an ideal role for someone with experience managing support or community services in the charity or health sector, who values clarity, collaboration and compassionate leadership.

Key Responsibilities

Service Leadership & Oversight

• Provide operational oversight of Make 2nds Count’s support services, ensuring high-quality, consistent delivery.

• Embed clear processes, boundaries and decision-making routes across support activities.

• Monitor service activity, risks and capacity, escalating issues appropriately.

Safeguarding, Risk & Quality

• Act as the operational safeguarding lead for support services.

• Ensure safeguarding, incident reporting and crisis procedures are embedded, understood and followed.

• Support a culture of emotional safety and reflective practice.

Team & Volunteer Support

• Line manage and support staff within the support team.

• Work with the Director of Research & Programmes to ensure appropriate supervision structures are in place.

• Support volunteers and facilitators through clear guidance, training pathways and escalation routes.

Planning & Collaboration

• Contribute to service planning, improvement and prioritisation.

• Work collaboratively with colleagues across the charity, including fundraising and communications, to ensure joined-up delivery.

• Support the evaluation and development of services based on insight and learning.

About You

Essential

• Experience managing or coordinating support, community or health-related services.

• Strong understanding of safeguarding in sensitive or high-risk environments.

• Experience supporting staff or volunteers in emotionally demanding roles.

• Ability to bring structure, clarity and consistency to complex service delivery.

• Confident communicator, able to navigate sensitive conversations with care.

• Comfortable working remotely and managing your own workload.

Desirable

• Experience in cancer, health, mental health or lived-experience-led services.

• Knowledge of governance, data protection and information management.

• Experience working in a small charity or resource-constrained environment.

• Understanding of trauma-informed or compassionate practice.

Why Join Us?

• Be part of a mission-driven, patient-led charity making a real difference.

• Work with a supportive, values-led leadership team.

• Flexible, home-based working.

• Annual leave enhancements over Christmas and New Year.

• Opportunity to shape and stabilise vital support services at a key moment.

How to Apply

Please submit:

• A CV, and

• A supporting statement (no more than 2 pages) outlining how your experience meets the requirements of the role and why you are interested in working with Make 2nds Count.

We are committed to inclusive recruitment and welcome applications from people with lived experience of cancer.