Contract manager jobs
At British Heart Foundation (BHF), data plays a central role in driving insight, innovation and meaningful impact. As part of our evolving Azure Databricks platform, the Data Engineer will be our product expert contributing to a product that is continuously developing, helping the organisation make better, faster and more informed decisions in support of life saving research.
You’ll help drive our highly advanced Azure Databricks platform that delivers fast, reliable insights across the business. You will build and optimise data pipelines, ingest and transform diverse data sources, design new data solutions, and champion emerging technologies, all while focusing on continuous improvement, it’s a chance to solve complex challenges, shape a growing innovative product, and make a real impact.
Proactive, you’ll operate with a strong sense of initiative, designing and building new data pipelines, organising data and making it accessible for advanced analytics that support research and health projects through data driven insights. Working closely with the Health Insights team, ensuring that high quality, well-structured data underpins the analysis, modelling and evidence that drives BHF’s mission.
This role combines deep technical expertise with strong interpersonal communication, contributing to a collaborative team environment while helping colleagues understand and make the most of the platform’s capabilities.
About you
As our ideal candidate, you'll have:
• Microsoft certified Azure Databricks engineer and knowledge of Databricks Unity Catalogue with proven experience building and maintaining scalable Data Lakehouse pipelines.
• Strong programming experience across SQL, Python, R, Java and Scala, with excellent problem solving skills and experience investigating issues and delivering high quality data solutions using Git/GitHub best practices.
• Hands on experience in data modelling, data warehousing and ETL processes, with a solid track record of integrating, transforming and orchestrating data from a wide range of internal and external sources.
• A proactive, self starting approach to producing new data pipelines, ensuring data is well organised, high quality and readily accessible for data scientists.
• Strong analytical and problem-solving skills, confident in simplifying complex issues and delivering clear, structured outcomes.
• Excellent communication and collaboration skills, able to build strong working relationships with the Health Insights team and wider stakeholders with commitment to continuous improvement.
• Effective time management skills with previous experience balancing multiple priorities and managing out ambiguity, identifying and mitigating risks.
• Excellent planning, organisational and interpersonal skills enabling to deliver results to deadlines.
• A positive can-do attitude, enthusiasm and willingness to learn.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
To hear from our people, check out Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Benefits and development
We offer our staff generous benefits, such as:
• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
To find out more about our benefits you can download the Benefits document at the bottom of this page or check out What we offer – Benefits and Development pages.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with Stella Maris to recruit for the Head of Individual Giving role in order to lead and grow the charity individual fundraising programme at an exciting time of organisational growth. Reporting to the Chief Executive Officer, you will play a pivotal role in recruiting, retaining and developing individual donors, ensuring Stella Maris has the sustainable income needed to deliver its mission.
You will lead our Individual Giving team and oversee national appeals, including the flagship Sea Sunday Appeal, engaging Catholic parishes across England & Wales, Scotland and Northern Ireland.
This is a senior, strategic role for a motivated fundraiser who combines leadership, creativity and strong analytical skills with a passion for making a difference.
About Stella Maris
Stella Maris is the largest ship-visiting network in the world, supporting seafarers, fishers and their families across more than 350 ports in over 50 countries. Formerly known as Apostleship of the Sea, we have been serving the People of the Sea for over 100 years, offering practical, pastoral and spiritual support regardless of creed, gender or ethnicity.
Stella Maris UK works closely with chaplains, volunteers, parishes, maritime charities and industry partners to uphold the dignity, rights and wellbeing of those who live and work at sea.
Key Responsibilities
- Develop and deliver the Individual Giving strategy in collaboration with the CEO and senior leadership team
- Lead national fundraising appeals, including Sea Sunday and seasonal campaigns
- Recruit, retain and steward individual supporters through effective donor journeys
- Grow income through regular giving, legacies, volunteering and other giving products
- Manage and develop the Individual Giving team
- Oversee Salesforce CRM usage, data quality, reporting and compliance
- Manage budgets, income forecasting and campaign analysis
- Ensure compliance with GDPR, fundraising regulations and charity best practice
- Work closely with chaplains, communications, finance and philanthropy teams
About You
You will bring:
- Significant experience in direct marketing fundraising (ideally in the charity sector)
- Proven experience of managing national fundraising campaigns
- Strong leadership and people management skills
- Experience using charity CRMs (e.g. Salesforce, Raiser’s Edge)
- Excellent communication skills and the ability to inspire support
- Confidence working with data to inform strategy and decision making
- A resilient, proactive and collaborative approach
Desirable:
- Experience fundraising in a faith based setting
- Knowledge of the Catholic Church
- Experience managing volunteers and external agencies
- Membership of the Chartered Institute of Fundraising
Salary of £54,000 per annum
Location: London, hybrid working, minimum 2 day a week in the office
Contract type: permanent, full- time, Flexible working patterns will be considered.
Closing date: Wednesday 5th March at 8am
Interview: 19th March
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Initial Contact Assessor
Hours: Full-time (34.5 hours per week over 5 days)
Location: Hybrid working (40% working from the office in Leeds)
Salary: £26,073.23 - £29,345.65
Contract: Permanent
DBS: An enhanced check will be required
About us
At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy.
As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.
We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!
About the role
Do you love helping people feel heard, understood, and empowered? Do you thrive in a fast‑paced environment where every conversation has the potential to change someone’s day or even their life? If so, this could be your perfect next step.
We’re building a brand-new team initial contact team which will play a central role in our new Information and Support Hub. This is your chance to be part of something new, influence how the service develops, and help set the standard from day one. As an Initial Contact Assessor, you will be the welcoming first point of contact for anyone reaching out for help, understanding, support or reassurance. You'll be sharing information from our website, referring people our other services (advice and support, peer support, family support, counselling) and signposting tools and resources or external support to ensure people with epilepsy get the right help at the right time.
At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy
What you will do
Every day is different, but your purpose stays the same: help people feel supported from the very first moment they get in touch.
You will:
- Hold sensitive, structured assessments to understand each person’s situation, needs, and level of urgency.
- Respond compassionately across phone, email, webchat, social channels and webforms.
- Give clear, practical information and guidance, helping people understand their options.
- Signpost or refer to the right internal or external services, ensuring no one falls through the cracks.
- Spot safeguarding concerns early and escalate swiftly and appropriately.
- Keep accurate, confidential records, contributing to meaningful insights and real impact.
- Work alongside our wider services team so every person receives joined‑up, high‑quality support.
- Play a key role in promoting our services, helping even more people get the help they need.
This is a role where you’ll make a positive difference every single day often at moments when someone needs it most.
About you?
We’re excited to meet people who bring energy, care, and curiosity to the role. You will thrive here if you are:
- A warm, confident communicator able to explain things clearly, calmly and sensitively.
- An excellent listener, skilled at putting people at ease and understanding what’s really going on.
- Empathetic, patient and non‑judgemental, especially when supporting people in distress.
- Experienced in customer‑facing or support roles, ideally across both phone and digital channels.
- Comfortable assessing needs, identifying risks and navigating next steps.
- Organised, focused and calm under pressure, even when juggling multiple enquiries.
- Digitally confident, with strong attention to detail and accurate record‑keeping.
- A team player, who also works well independently and takes initiative.
- Committed to safeguarding, confidentiality, and doing what’s right for each person.
Experience with long‑term conditions, disabilities or vulnerable groups is a bonus, but if you don’t yet know much about epilepsy, don’t worry. We’ll train you.
Interested?
If you are interested, click apply and you will be redirected our careers site to complete your application.
Closing Date: Monday 23rd February @ 9am
Informal Chat: Week commencing 2nd March 2026
Interviews: Week commencing 16th March 2026
Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Company Overview
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact.
Programme Overview
Connect to Work is a UK government-funded initiative aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining employment. The program offers tailored assistance, including one-to-one coaching, employer engagement and help with CV writing. Participants can receive up to 12 months of guidance if they are seeking employment, or up to 4 months if they are currently employed but at risk of losing their job. Support is delivered through local partnerships, and individuals can either self-refer or be referred by professionals and community partners.
In Hampshire we will be delivering Lot 2 – aimed at supporting victims and survivors of Domestic Abuse. We will be working alongside Stop Domestic Abuse and other local partners and domestic abuse charities across the area to deliver a joined up and tailored support for this specific cohort.
The Employment Specialist will be based in Havant and play a vital role in the success of the programme for those across Hampshire. They will manage a small caseload, delivering person centred support to create and follow an individualised workplan, engaging with employers directly to support people into good and sustainable work. They will be enthusiastic and passionate about helping people to find that role that works for them.
Location and Salary
The role will be based in our Havant office with travel expected across Hampshire throughout the week to agreed venues. Salary will be £27,976 - £29,500 depending on experience. Travel expenses over and above those to the base location will be reimbursed.
Primary Duties and responsibilities:
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Champion our customers as valuable candidates by actively promoting them to employers and raising awareness and support available through the programme
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Creating and following through with individualised action plans ensuring appropriate and effective activity is undertaken by and with each customer.
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Have regular check-ins with customers to track their progress before starting employment and once in employment
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Advocate for the values of our programmes by working in partnership with employers to view our clients positively and inclusively during recruitment.
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Build potential employment opportunities through proactive engagement with potential employers.
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Facilitate work experiences, such as placements, trials, and shadowing opportunities with suitable employers where appropriate.
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Provide ongoing In Work Support to customers who have successfully gained employment, helping them sustain and thrive in their roles, including working in partnership with employers.
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Address customer’s personal constraints to employment, providing challenge, advice, and guidance where appropriate to develop customers capability in the recruitment process ensuring they have the necessary skills and confidence to secure employment.
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Identify, structure, and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
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Maintain customer records to a required quality standard to ensure the customer journey is documented in accordance with our quality standards and contractual requirements.
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Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc
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Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering high quality employability provision to customers
Skills and experience:
Required
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A passion for working with people and have a solution focused approach
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Experience working with people facing barriers to employment including health conditions and disabilities
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An understanding of the dynamics of domestic abuse (physical, emotional, physiological, sexual, financial, coercive control) and the importance of a trauma informed approach
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Experience of providing one to one support and coaching to individuals with the ability to constructively challenge where needed.
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Proven experience in developing networks and building strong partnerships to support customers goals
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A flexible approach to working hours is essential, including the ability to support occasional evening and weekend activities.
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Strong organisational skills including managing caseloads
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Knowledge of safeguarding, data protection and confidentiality requirements
Desirable
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Driving licence and access to a car given the community delivery of the contract
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Track record of helping individuals progress into work
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Understanding of supported employment programmes, such as IPS
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Educated at university degree or alternatively have a demonstrated track record of performance and success in target driven sales, customer service or case-management roles
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Knowledge of the employment market in their area.
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Experience providing support and guidance on welfare and benefits, with a strong understanding of mental health and physical health challenges
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Safeguarding: A strong understanding of safeguarding policies and procedures for both children and adults, and legal responsibilities regarding information sharing
Key Competencies:
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Creative intelligence;
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Ability to motivate, challenge and inspire;
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Proactive and solution focused;
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Excellent communication skills;
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Kind, personable and approachable
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Performance and target focused;
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Excellent organisation and prioritisation skills;
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The determination and drive to want to make a positive difference.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Palladium International is a Real Living Wage Employer.
The client requests no contact from agencies or media sales.
Educational Psychologist
We are looking for an Educational Psychologist (term time + 3 weeks only) to join a team that provides educational support to children and young people, their families and local schools.
Position: Educational Psychologist
Location: West London (office-based)
Salary: £58,899 per annum (£56,180 actual/pro-rated)
Hours: Full-Time (36 hours per week)
Contract: Permanent (term time + 3 weeks only = 42 weeks)
Closing Date: 11.59pm on Wednesday 25th February
The Role
The Educational Psychologist at the Education Hub will provide specialist psychological assessments and trauma-informed interventions to children and young people affected by the Grenfell Tragedy. The role focuses on helping students overcome barriers to learning, supporting emotional resilience, and working closely with families and schools to enhance their wellbeing.
You will:
- Conduct psychological assessments to evaluate cognitive, emotional, and behavioural development.
- Provide one-to-one and group interventions to support emotional regulation and resilience.
- Deliver trauma-informed approaches to schools, ensuring students receive the best educational support.
- Offer expert advice to teachers, parents, and other professionals on how to foster inclusive learning environments.
- Support students during key transitions, from early years to post-16 pathways, equipping them with lifelong learning strategies.
- Develop and lead training programmes for schools, families, and professionals on mental health, trauma recovery, and behaviour management.
About You
We are looking for someone with a postgraduate qualification in Educational Psychology and registered with the HCPC (Health and Care Professions Council).
You will have:
- Strong understanding of trauma-informed practices and experience working with children affected by adverse experiences.
- Expertise in conducting psychological assessments and developing Education, Health, and Care Plans (EHCPs) in line with UK SEND guidelines.
- Ability to provide strategic advice to schools on behaviour, learning support, and emotional wellbeing.
- Excellent communication and interpersonal skills, with a passion for working with diverse communities.
- Culturally competent, with an ability to tailor interventions to meet the needs of families from diverse backgrounds.
- A commitment to inclusive education, safeguarding children, and supporting long-term recovery.
Ready to Make an Impact? Apply Now! Submit your CV and a supporting statement (2 sides A4 maximum) outlining how you meet the role requirements. Please ensure this is submitted as one document.
About the Organisation
The Grenfell 'Education Hub' opened last year to serve those most affected by the Grenfell Tower tragedy. The hub provides a safe, restorative and relational education support to children and young people, their families and local schools.
A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’. This comprises a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Specialist, and a Family Support Practitioner. Their time is divided between direct work with children and families in the ‘Hub’, and support for local schools.
The activity of the hub aims to;
- Provide good quality educational support to as many children and young people as possible
- Build the skills and confidence of children and young people, their families, and education staff in local schools
- Develop strong relationships with those most affected by the Grenfell Tower fire
- Accurately assess its impact
Diversity & Inclusion: The Education Hub is committed to building a diverse and inclusive workforce and encourages applications from all backgrounds.
Other roles you may have experience in could include: Educational Psychologist, Child Psychologist, Clinical Psychologist, Trauma Psychologist, SEN Specialist, Learning Support Advisor, Behavioural Therapist, Mental Health Practitioner, etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Worker – Children’s Homes (Days or Nights)
Contract: Permanent
Salary: £27,248 – £29,490 (up to £30,682 with progression)
• Day role: £27,248 per annum
• Night role: £29,490 per annum
Hours: 40 hours per week, shift work including weekends, bank holidaysand occasional sleep-ins
Sleep-ins: £50 per session
Overtime/Bank Holidays: Paid at enhanced rates
Locations: Ealing (W13) or Balham (SW12)
Are you looking for excellent training, therapeutic support and clear career progression? Join our committed team and make a real difference to young people living in residential care, where no two days are the same.
About Us
We have a strong history of providing fostering, children’s homes and leaving-care services across the UK and the Isle of Man. Our work is underpinned by therapeutic expertise, and we place young people at the centre of everything we do. We support children and young people who are unable to remain in their parental or foster placements, offering positive, life-changing experiences, education support and life-skills development.
When you join us, you will receive a tailored development plan based on your goals. Whether you wish to progress into leadership, move services or develop further in your current role, we will support you throughout your journey.
The Role
As a Support Worker in a Children’s Home, you will provide direct care and support to young people aged 12–17 with complex emotional and mental health needs, including experiences of trauma and loss. Working within a therapeutic framework, you will build safe, trusting and professional relationships, support emotional regulation, and promote positive outcomes.
You will be responsible for safeguarding young people, supporting daily routines, liaising with professionals, and completing accurate support and care documentation. For Waking Night roles, on-call management support is provided, along with monthly team meetings and one-to-one supervision.
About You
You will have:
• At least 1 year’s experience supporting children or young people in residential, fostering, semi-independent or youth work settings
• A willingness to achieve the Level 3 Diploma in Residential Childcare within 2 years
• A genuine commitment to helping children and young people reach their full potential
• An understanding of safeguarding and professional boundaries
• The ability to manage challenging behaviour effectively
• Strong communication and teamwork skills
• Flexibility to work shifts, including weekends, bank holidays and sleep-ins
• A commitment to ongoing training and development
• Creativity, enthusiasm and resilience
What We Offer
• A paid 4-week induction and training programme
• Clear career progression and tailored development plans
• Industry-leading training, including Level 3 qualifications
• 25 days annual leave rising to 27 days, plus bank holidays (pro-rata)
• Contributory pension, enhanced maternity and sick pay
• Life assurance (3x salary)
• BUPA employee assistance programme
• Cycle to work scheme and Blue Light Card discounts
• Employee awards and funded training opportunities
Recruitment Process
Applications must be submitted via our online form and include a supporting statement addressing the Person Specification. CVs are not accepted. The process includes an online situational test, interview, and a home visit.
Closing date: 26 February 2026
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man



Head of Member Services
Location: Holborn, London (Hybrid)
Hours: Full-Time
Contract: Permanent
Salary: From £62,000 per annum (NALC Band B)
Head of Member Services
The National Association of Local Councils (NALC) is a leading voice for local government in England, representing around 10,000 parish and town councils. As Head of Member Services, you'll play a pivotal role in supporting these councils and empowering local communities.
Working closely with our network of county associations, this role offers a unique opportunity to make a real difference in local governance. You'll lead a team providing advice, guidance, and services to NALC's diverse membership, helping them tackle challenges and seize opportunities. With your expertise, local councils will be better equipped to serve their communities, drive positive change, and shape the future of local government.
NALC offers a dynamic and supportive environment, with opportunities for professional growth and development. As Head of Member Services, you'll join a talented team committed to making a difference in local governance.
About Us
Since 1947, the National Association of Local Councils (NALC) has been England's only recognised national membership organisation for community, neighbourhood, parish and town councils. We work with county associations to support, promote, improve and create sustainable councils.
10,000 parish and town councils in England represent 35 million people with 16 million electors, raising £700 million in precept and investing over £2 billion in communities. Some of the largest councils have a precept of over £1 million a year. Around 100,000 councillors spend over 14 million hours a year serving those councils to help change their community. Over 300 new councils have been created in rural and urban areas in the last decade.
We believe these vibrant and dynamic parish and town councils are at the centre of community effort, delivering services and giving their communities a democratic voice.
Who we’re looking for
You’ll bring:
- Degree-level education or equivalent professional experience.
- Evidence of continuous professional development
- Proven track record in developing and delivering membership services
- Demonstrated ability to lead terms and manage staff performance.
- Excellent communication and relationship building skills.
If you're a motivated and experienced professional looking for a new challenge, this role could be the perfect fit. You'll have the chance to shape the future of local government, support thriving communities, and leave a lasting impact
Further information about NALC ,our Manifesto for Empowering Communities, and our services is available on our website.
What’s on offer:
- NALC Band B from £62,000 per annum
- Hybrid working, with office located at The Bloomsbury Building, 10 Bloomsbury Way, Holborn, London, WC1A 2SL
- Employer pension scheme.
- 30 days annual leave, plus bank holidays and Christmas closure
- Enhanced maternity and paternity packages
Apply now to lead NALC's Member Services team and make a real difference in local governance.
Closing Date: 9:00am, Wednesday 25th February 2026
Interview Date: 10th March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our online portal application portal to complete your application for this position.
NALC is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of our application process, we will ask whether you require any reasonable adjustments. Providing this information will help us ensure the recruitment process is accessible, fair, and inclusive for all candidates.
No agencies.
Complaints Dispute Resolution Lead
Job title: Complaints Dispute Resolution Lead
Area of work: Complaints, Customer Relations& Dispute Resolution
Contract type: Temporary (3 months initially, extension possible)
Employment type: Full-time
Hourly Rate: £27.48 p/hr (via Hays)
Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote)
Start date: ASAP
Notice period: Maximum2 weeks - essential
Overview
Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider.
As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord.
Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents.
Key Responsibilities
- Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards.
- Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated.
- Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements.
- Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making.
- Manage tight deadlines and work effectively under pressure to meet regulatory expectations.
- Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity.
- Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively.
- Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role.
Skills & Experience Required
Essential
- Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord.
- Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application.
- Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider.
- Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure.
- Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents.
Desirable
- Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes).
- Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.)
Application Process
- Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience.
- You must meet the essential criteria to be considered, due to regulatory requirements.
- Candidates must be available to start immediately or within a maximum of 2 weeks.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Racing Welfare is a national charity supporting British horseracing’s current and retired workforce.
It’s an exciting time to be joining the organisation; our charity has never been more needed by the industry.
You will be offered; a competitive salary, employer pension scheme, generous annual leave entitlement, flexible working patterns to ensure a healthy work-life balance, life assurance, tickets to almost all race meetings at Jockey Club Racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.
As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.
You will need to be highly motivated and flexible with excellent listening and interpersonal skills, an understanding of professional boundaries and a commitment to continuous professional development. Experience of working with and supporting people, alongside an understanding of confidentiality and data protection is desirable, although training will be provided. Knowledge and experience of the thoroughbred horseracing and breeding industries is desirable.
We are a close-knit and supportive team, and we need a strong team player who can get involved and promote the ethos of the charity, offer impartial information, advice, guidance and support to all those connected to the industry.
The successful candidate will be home based in or around the Gloucestershire or wider Three Counties area; travel across the region will be required, for which you will need to use your own car. A mileage allowance will be paid.
Please note, as this post will involve direct contact with young people and vulnerable adults alongside some work of a sensitive nature it will be subject to a satisfactory, enhanced DBS disclosure. We also make checks on staff working with vulnerable adults and young people against the DBS barred lists.
We welcome enquiries from everyone and value diversity in our workforce. The closing date for this Vacancy is 20th February 2026. We reserve the right to bring forward the closing date if we receive a large number of suitable applications. Interviews will be held during the week following the closing date.
Salary: £29,870 per annum
Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.
This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974
Racing Welfare’s Safeguarding Statement of Intent (applicable to Racing Homes) can be found on our website.
Racing Welfare is an equal opportunities employer.
The client requests no contact from agencies or media sales.
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
ABOUT US
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
THE IMPACT YOU WILL HAVE
As a Senior Helpline Coordinator, you will help ensure Missing People's award winning, high quality, 7-day-a-week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You’ll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
ABOUT YOU
You’ll bring strong frontline experience, sound judgement and a calm, supportive approach. You will have:
- Right to work in the UK.
- Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
- Experience managing or supervising staff or volunteers.
- Solid safeguarding knowledge, including risk assessments and referral processes.
- Strong organisational and time management skills.
- High IT confidence, with the ability to work across multiple systems.
- Excellent written and verbal communication skills.
- Experience of coaching and training groups or individuals.
WHAT WE OFFER
Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.
HOW TO APPLY
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application. We reserve the right to withdraw this advert early if we receive sufficient applications, so please apply promptly.
Closing date: 23:59 on 12th February 2026
Interviews: 18th February 2026
Start date: ASAP March 2026
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional, annual leave days awarded on length of service*,Company pension contribution, Life insurance (3 x salary)*, Employee Assistance Programme (EAP) including 24/7 support helpline, Interest-free Season Ticket Loans*, Additional maternity pay and leave*, Additional paternity pay*, Additional sick pay* *available after probation period passed
REF-226 493
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
Director of Fundraising & Development
Reports to: Chief Executive Officer
Starting salary: IRO £52,014 + excellent benefits
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, Cheshire SY14 8EF (with travel across the county). Hybrid and flexible working available
Nature in Cheshire is under pressure but together, we can turn the tide.
Cheshire Wildlife Trust is looking for an inspiring Director of Fundraising & Development to help us grow the support, income, and engagement needed to restore wildlife across the region.
About Us
Cheshire Wildlife Trust is a locally rooted, values-driven charity working to ensure wildlife has a future on land and at sea. As part of the UK-wide federation of Wildlife Trusts, we combine strong local knowledge with national influence.
Supported by more than 17,500 members and thousands of volunteers and partners, we are trusted to speak up for nature, to act boldly, and to deliver lasting change.
About You and The Role
In this senior leadership role, you will lead our fundraising, development and communications teams, shaping strategies that grow our support base so that we can do more for nature. You will build relationships with donors, funders and partners, develop compelling fundraising campaigns and propositions, and inspire a talented team to deliver ambitious goals.
We are looking for someone with a proven track record in fundraising, individual giving, supporter engagement or marketing, who can think strategically, act decisively and creatively, and lead with passion. Most importantly, you will share our belief that everyone has a part to play in creating a wilder future and will help make that possible for Cheshire.
Working with us means making a tangible difference for wildlife, people, and communities. We offer excellent benefits, flexible and hybrid working, a supportive culture, professional development, and the chance to see your work make a real impact across Cheshire’s landscapes.
Closing date: Sunday 15 February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applicants who share our commitment to equality, diversity and inclusion, and who believe that nature’s recovery must involve everyone.
You may be required to carry out a DBS check for this role.
Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position.
No agencies please.
Head of Health Information and Education
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
Job summary for Head of Health Information and Education
The Head of Health Information and Education is a key role at Bowel Cancer UK, leading the delivery of our health information and health professional education. We currently provide high quality support, but we know we need to do even more, reach more people and have an even greater impact.
The Head of Health Information and Education will, alongside our Clinical Lead, lead the development and delivery of our services in this area. This is a pivotal role with key areas of focus:
• Drive innovation in health information.
• Drive innovation in the content and delivery of health professional education.
• Expand our reach and accessibility to ensure no one faces bowel cancer alone.
• Build strong partnerships with stakeholders.
• Champion technology and digital solutions to enhance service delivery.
You’ll work closely with the Director and the Services Leadership team to set strategic direction and ensure our services are impactful, inclusive, and evidence based.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
We are currently looking for a Campaigner to join our growing team and support a new energy campaign that challenges the Scottish Government to help create an energy system for Scotland that works for workers, communities, the Scottish public and the planet.
You’ll be working with a team including external partners to convey a simple, powerful, united vision for the future of Scotland’s energy system that cuts through the noise and presents a more democratic energy system that brings tangible benefit to people’s lives.
You will be helping to support a network of unions, impacted communities and workers, climate groups and community groups powerful enough to hold the Scottish government to account, and creating public pressure on Scotland's politicians to take positive action on the future of Scotland’s energy system.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
These roles are central to ensuring that the voices of people in the justice system shape the services that affect them. You’ll work directly across our Prison Councils in HMP Altcourse and HMP Forest Bank, as well as a range of community‑based projects regionally, and occasionally national. Some projects will require significant travel, so flexibility is essential.
- Full-time and Part-time position available
- Permanent
- £25k- £30k depending on experience (pro-rata for part time)
- Bank holidays plus 25 days holiday (pro-rata for part-time)
- Dependent on a DBS check
- Probationary period: Six months
Justice should heal as much as it punishes, creating safer communities for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation that grows our social businesses and deepens our impact on women’s health and wellbeing.
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029.
Job title Head of Income Generation
Salary £60,000
Reports to CEO
Time commitment: 3 days a week (21 hours)
Start date: As soon as possible
Contract type - 12 months
Applicants must have the right to work in the UK.
We would consider a freelance contract
Location - London Bridge
About the organisation:
Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.
Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice
Strategic objective goals:
Together as women:
We create kind, nurturing spaces where we connect and improve our health and wellbeing
We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes
We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience
The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience.
Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality.
We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship.
About the role
The Head of Income Generation will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service.
Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing.
This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact
Our social businesses:
The Gym – Movement, Confidence, and Connection
Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it.
The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission
The Café – Nourishing Food, Nurturing Community
Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.
While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge
Room Hire – Spaces that Enable Collaboration and Impact
Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.
We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive.
Key responsibilities:
1. Income Generation Strategy
· Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire).
· Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values.
· Monitor financial performance and make recommendations to meet growth and sustainability targets.
· Monitor return on investment of additional marketing spend
· Budget setting and management of cafe, gym and marketing budgets
· Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months.
2. Business Development and Partnerships
· Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth.
· Explore new partnership opportunities that enhance both revenue and social impact.
5. Line and Task Management
· Provide leadership, guidance, and performance management for 1 or 2 managers
· Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities.
6. Performance Monitoring and Reporting
· Set measurable targets for income generation and and track progress regularly.
· Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board.
· Report to the leadership team on performance, insights, and opportunities for improvement.
7. Values-Driven Leadership
· Embed the organisation’s mission and values into all business and marketing activities.
· Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning.
Person Specification
Qualifications
· Relevant degree or professional qualification in business, social enterprise, or a related field.
· Professional development in leadership or business management is desirable.
Experience
· Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.
· Demonstrated track record of successfully managing multiple business streams or revenue-generating projects.
· Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement.
· Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact.
Skills and Competencies
· Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans.
· Excellent leadership, team management, and people development skills.
· Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation.
· Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions.
· Ability to balance financial objectives with social mission, embedding values in all activities.
· Proficiency in digital marketing, CRM systems, and business reporting tools.
Personal Attributes
· Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact.
· Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities.
· Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making.
· Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment
The client requests no contact from agencies or media sales.


