Contract manager jobs

The Director of Service Delivery is a senior leadership role responsible for ensuring Emerging Futures’ services are safe, high‑quality, and financially sustainable nationwide.

The role oversees supported housing for people experiencing homelessness and substance use, as well as community‑based coaching, peer support, and therapeutic programmes.

The postholder will lead large, geographically dispersed services through change and growth, using a compassionate, trauma‑informed, and values‑led approach alongside strong accountability and data‑driven decision‑making. At a pivotal time for the organisation, the role focuses on strengthening systems, leadership capability, and assurance in response to regulatory change and organisational learning.

This is a home‑based role with significant national travel, providing visible leadership and building strong relationships across diverse, remote teams.

Do you have experience providing high quality support for an IT Service Desk?Are you passionate about helping people with their IT issues and keen to work for an Organisation with People at the heart of everything they do?

Samaritans is one of the UK and Ireland’s best known and respected charities. In these challenging times of rising cost of living, and more people struggling with their mental health, Samaritans is needed more than ever before. If you are a technological whizz and want to make a real difference to people’s lives – this is the role for you!

We are looking for a Service Desk Analyst to join our friendly Service Desk as part of the fantastic IT team. In this crucial role you’ll help respond to our staff and volunteers to resolve various 1st and 2nd line IT issues.

We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. If you are looking for a new opportunity or a chance to learn new skills, please consider applying.

As this is a fixed term role, we are looking for candidates who are immediately available.

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Contract terms:

£27,000 - £28,500 per annum, plus benefits

5-month fixed term contract

Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences

Linked to our Ewell (Surrey) office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days per month.

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​What you'll do:

​Provide 1st and 2nd line support to staff and volunteers

Respond to support requests via our service desk, as well as face to face, over email and by telephone

Manage incidents and requests through to resolution

Escalate issues to third parties where required

Provide support for a range of software platforms and equipment

Assist with new starter account creation

Participate in the out of hours on call rota

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What you’ll bring:

​Demonstrable experience of 1st and 2nd line IT support in a service desk environment

Experience providing support for both applications and hardware

Experiencing owning and managing support requests through to resolution

Great customer service skills

Experience working within SLAs

Experience supporting volunteers is desirable

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For full Job Description and Person Specification click here

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

Applications close:​Sunday 17th May 2026

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

This is an exciting opportunity to take on a strategic, outward-facing role where you will build partnerships, develop new opportunities to expand our reach and impact.​​

�� What you’ll be doing

• Leading the expansion of F4YP services into new geographical areas

• Building strong relationships with schools, local authorities, and partners

• Creating referral pathways to increase access for children and families

• Identifying opportunities and supporting funding bids and proposals

• Strengthening local systems to better support young people’s wellbeing

• Raising the profile of F4YP across new communities and networks

�� What we’re looking for

• Experience in partnership building, outreach, or service development

• Strong communication and relationship-building skills

• Experience contributing to funding applications or commissioned work

• Ability to think strategically while delivering results

• A proactive, confident individual who thrives in a growing environment​

�� Bedford / Hybrid (Beds, Herts, Cambs) | ⏰ Full-time | �� 3-year fixed term | Working pattern: 9-day fortnight (one day off every two weeks

The Business Support Co-Ordinator is an essential member of the team, responsible for ensuring that public engagement activity is underpinned by high-quality, reliable data through careful management of the CRM. As Business Support Co‑Ordinator, you will play a vital role in enabling our Team to deliver the organisation’s strategy and charitable objectives. You’ll provide high‑quality administrative and project support across the organisation, working closely with senior leaders.

This is a varied, fast‑paced role suited to someone who enjoys accurate data collection, managing multiple priorities and contributing to meaningful social impact. We like to invest in our people; most of our staff are undertaking additional qualifications. There is the opportunity to be enrolled on level 3 qualifications relevant to the role.

Head of Fundraising & Partnerships

Salary band: c. £60,000 per annum, negotiable based on experience

Reporting to: CEO

Key leadership role in a dynamic, friendly charity transforming young people’s lives in London.

Construction Youth Trust is an ambitious, impact-led organisation pushing the boundaries of how charities work in partnership with business to create social change. We are seeking a dynamic and motivated fundraising leader to join our Senior Leadership team as Head of Fundraising and Partnerships. A genuine passion for social mobility is essential, as well as a deep commitment to creating effective charity-industry partnerships that drive social impact. This is a key external facing role with responsibility for fostering strong partnerships with our funders and supporters.

Social mobility is at the heart of Construction Youth Trust, and our mission is to enable young people achieve their full career potential through meaningful early engagement with employers in an important growth industry. We prioritise young people from low-income backgrounds and under-represented groups and those facing significant barriers to employment. Through our long-standing partnerships with employers in the built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment sector is at the forefront of achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The role

Construction Youth Trust is in a strong financial position with an excellent Fundraising & Partnership team, supported by well-established systems. We already have a strong pipeline in place to meet our fundraising targets (£2M - £2.5M p.a.) This is an opportunity for a Senior Fundraising Leader with the skills and experience to consolidate and build on this success. We are looking for someone with the drive and experience to help the Trust meet our ambition to significantly increase opportunity for disadvantaged young people within the build environment.

We are seeking a Head of Fundraising & Partnerships with a strong desire to play an active Senior Leadership role and contribute to the Trust’s wider strategy, governance and day-to-day charity management. There is the opportunity to play a significant role shaping and steering the Trust’s next business planning cycle. Ideally, the post-holder would be willing/able to deputise for the CEO and the salary offered to the successful candidate will be dependent on experience and level of responsibility.  There is significant headroom at the Trust for a fundraising leader who is looking to take on a more strategic role within this dynamic charity, either immediately or with structured development and support.

How do I apply?

If you are an ambitious fundraising leader and are passionate about transforming the life chances of young people, please send your CV and your supporting statement (no more than 500 words) explaining why the role interests you and how/where you meet the person specification. Short-listed candidates will be asked to complete our application form in due course, but if you are interested in this role we are keen to hear from you as soon as possible.

Closing date: 5pm 14th May. However, we strongly recommend that you send your CV as soon as possible as we will reach out to potential candidates as we receive suitable applications and could close the application deadline earlier if a successful candidate is found.

We will hold 2-stage interview process with first interviews planned for week commencing 18th May.

You can access Job Description, and Person Specification for this role directly via this Charity Jobs page.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

• 25 days annual leave per year (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

• Discretionary “Day for You” as an additional well-being day

• Opportunity to take a 6-week sabbatical after 3 years of service

• The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

• All travel expenses covered over and above your regular commute to and from work. Any extra travel for  work purposes will be reimbursed.

• Access to Workplace Options EAP (a provider of employee support services)

• Opportunity to Work from Home (in line with Trust policy)

• Opportunity to take part in the wider team’s wellbeing and social activities

• A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS).

Chair (Non-Executive) – Board of Directors

South West Wildlife Fundraising Ltd (‘SWWFL’)

Remuneration: £12,500 per annum (plus expenses)
Location: Home-based, with some travel across the South West
Time commitment: Approximately 4 days per month

Do you care about the work of the Wildlife Trusts and want to make a real difference to the future of our treasured wildlife?

About the role

SWWFL, a wholly-owned trading subsidiary of 8 regional Wildlife Trusts, is seeking an experienced and strategic leader to take on the role of Non-Executive Chair of the Board. This is a pivotal leadership position, providing direction to the Board of Directors, supporting the Chief Executive Officer, and strengthening relationships with our owning Wildlife Trusts and partnerships with client Trusts.

You will also serve as a Company Director of SWWFL, sharing responsibility for the oversight, stewardship, and long-term success of the organisation.

This is an exciting opportunity to contribute to a purpose-driven organisation supporting the work of The Wildlife Trusts across the extended South West.

Key responsibilities

As Chair, you will:

· Lead the Board of Directors, ensuring effective governance, decision-making and accountability

· Work closely with the CEO, providing both support and constructive challenge

· Ensure strong strategic alignment between SWWFL and its owning Wildlife Trusts and client Wildlife Trusts

· Oversee financial performance, risk management and regulatory compliance

· Chair Board meetings and ensure effective participation from all Directors

· Act as an ambassador for SWWFL with external stakeholders and partner Wildlife Trusts

· Lead the annual appraisal and development of the CEO

Governance and Director responsibilities

In addition to Chair duties, the postholder will fulfil the responsibilities of a SWWFL Company Director, including:

· Acting in accordance with the SWWFL Memorandum & Articles of Association and Members’ Agreement

· Exercising independent judgement, care and diligence

· Ensuring robust governance, financial oversight and risk management

· Supporting long-term sustainable success of the business

Terms of appointment

· The Chair is appointed by majority vote of the Board

· Term: normally 3 years, may be renewed, with annual performance review by the Board and owning Trusts

· The Chair role is remunerated, via a contracting agreement, in recognition of additional responsibilities

· The person appointed must, therefore, have appropriate and genuine self-employed status (or equivalent) to receive payment

· Where a Trustee of an owning Wildlife Trust is appointed, they cannot receive remuneration in line with SWWFL governance arrangements

· All Directors (including the Chair in their Director capacity) are subject to SWWFL governance requirements

About you

We are looking for someone who brings:

Experience

· Significant Board-level experience

· Proven experience of chairing meetings

· Senior strategic leadership experience (ideally in a commercial environment)

· Strong stakeholder management and relationship-building experience

Skills & knowledge

· Strong understanding of governance and regulatory requirements

· High level of financial literacy

· Commercial awareness

· Experience in risk management and organisational oversight

Personal qualities

· Strategic, decisive and emotionally intelligent

· Collaborative and diplomatic, with strong interpersonal skills

· Confident in an ambassadorial role

· Committed to the mission of The Wildlife Trusts

Time commitment

The Chair is expected to commit around 4 days per month, including:

· Regular meetings with the CEO and Finance Manager

· 6 Board and Stakeholder meetings annually

· 4 Finance & Remuneration Committee meetings

· Meetings with auditors and owning Trust CEOs

Some travel across the South West will be required, although many meetings are held remotely.

Eligibility

The Chair does not need to be an employee of an owning Wildlife Trust. However, they do need to be a member of their local Wildlife Trust, and they will operate within a Board that includes Directors who are drawn from the owning Trusts:

Avon, Devon, Dorset, Gloucestershire, Hampshire & Isle of Wight, Somerset, Wiltshire, and Worcestershire Wildlife Trusts.

Why join us?

This is a unique opportunity to play a key leadership role in a values-driven organisation, helping to support vital conservation work across the South West and beyond.

How to apply

An application pack and form can be downloaded from the SWWFL website. A copy of your CV, plus a personal statement detailing your skills and experience relevant to this role, must be included in your application.

The deadline for applications is 7th June 2026.

Interviews will take place on 30th June 2026 at Avon Wildlife Trust, Bristol. 

Job Title: Senior Customer Services Advisor
Hours: 37.5 hours per week
Contract: Permanent
Salary: £38,022 per annum
Area of operation: Resident Services
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing, GU7

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.

As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries.

In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment.

As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.

We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Closing date for applications: 12pm on Friday 5th June 2026
Interviews: Thursday 11th June (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

​SUMMARY​

​Position Title: ​Head of Spacemaking and Operations

Level: Level 6

Pay: £40, 000 -46, 000 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days’ work from our office (Mondays, Wednesdays and Thursdays)

Contract: Full time (40hrs/weekly), 2-year Fixed Term contract.

Start date: As soon as possible

Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.)

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.​​

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA’s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA’s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. 

Before you skim the job description, please remember you don’t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working.​​

​AREAS OF RESPONSIBILITY​​​

​1.You will become a key member of the Finance, HR & Operations Team, including but not limited to:

• Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes
•  Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community
• Building relationships across departments, understanding their needs, and communicating operational updates to the Director
• Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. ​

2.​You will ensure that your responsibilities run like well-oiled machines by supporting TAA’s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by:

• Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors
• Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors
• Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks
• Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.)
• Ensuring procurement, supplies, and stock levels are managed effectively and responsibly
• Coordinating first aiders and fire marshals as required
• Ensuring operational cost-efficiency across facilities and space-related services​

3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by:

• Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space
• Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members
• Shaping improvements to layout, usability, and overall experience of the space
• Ensuring the space reflects TAA’s values of care, inclusion, and liberation in its physical design and use
• Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements
• Supporting a positive, caring, and community-centred environment across all users of the space​

4.You will support reliable and secure operational infrastructure by:

• Acting as liaison for IT and facilities providers
• Supporting setup, maintenance, and improvement of workplace systems and equipment
• Ensuring infrastructure supports accessibility, inclusion, and ease of use
• Identifying improvements to systems that enhance operational efficiency and user experience
• Supporting secure onboarding and offboarding of staff from a systems and access perspective

​5.You will act as a key connector between operations and delivery teams by:

• Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery
• Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination
• Providing operational and administrative support for space usage, scheduling, and bookings
• Supporting onboarding and offboarding processes from a space, systems, and logistics perspective
• Supporting new staff inductions and ensuring new starters are equipped to use the space effectively
• Supporting internal communication of operational updates across teams​

6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by:

• ​Ensuring health & safety processes are embedded and consistently followed
• Coordinating safety training and maintaining up-to-date knowledge of regulations
• Supporting a culture of shared responsibility for safety within the Liberation Centre
• Working with the community team to ensure safety practices are values-aligned 
• Supporting emergency preparedness and incident response processes
• FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards.​

7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Champion the organisation’s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit.
• Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice.
• Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making.
• Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility.
• Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals.
• Foster a culture of openness, care, accountability and continuous improvement within your area, contributing to wider organisational wellbeing practices.
• Take responsibility for your own ongoing leadership development, and actively support the development of others, building capability and leadership within the Spacemaking and Operations function.
• IEngage in organisational wellbeing practices by communicating needs appropriately, participating in feedback processes, and contributing constructively to living the TAA transformative culture​

8.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• ​You will support Programmes, Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

WHAT SUCCESS WILL LOOK ​

• The Liberation Centre runs smoothly, safely, and reliably day-to-day
• Staff and community members experience the space as welcoming, accessible, and well cared for
• Operational systems are efficient, compliant, and low-friction
• Space improvements are intentional, values-led, and responsive to user needs
• Teams can focus on delivery, supported by strong operational and spatial infrastructure​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• 3-5+ years’ experience in operations management, ideally including leadership responsibility for teams, workflows, or service delivery.
• Comfortable operating as the senior operational lead on site when required, maintaining full delivery responsibility and ensuring clear communication and escalation pathways.
• Demonstrated experience in facilities management and/or IT systems coordination, with an understanding of how operational infrastructure supports organisational effectiveness.
• Working knowledge of operational tools and systems (e.g. Microsoft Excel / Google Sheets, Canva, and similar platforms), with willingness to learn and adapt to new systems as needed.
• Experience supporting or developing operational processes, with an interest in improving efficiency, clarity, and user experience across systems and teams. 
• Proven ability Experience working with diverse audiences and stakeholders, with an understanding of access needs and inclusive practice to manage multiple workstreams simultaneously, prioritise effectively, and maintain delivery in a fast-paced environment.
• Experience designing and delivering spaces, services, or operations with a strong understanding of access needs, ensuring inclusive and equitable participation.

This is an outline of the responsibilities and duties of the Head of Spacemaking & Operations role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.​

HOW TO APPLY​

​Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Head of Spacemaking & Operations role entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the​ Head of Spacemaking & Operations role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 8th June 2026 by 10am.
• First Round of Interviews: will be scheduled for w/c 15th June 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 29th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.​

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

​

Fauna & Flora is seeking a highly experienced conservation professional to fulfil the role of Country Director, South Sudan, assuming responsibility for the development, management and implementation of F&F’s growing South Sudan programme.

The successful candidate will have experience in providing technical input into the design, development, implementation and evaluation of biodiversity and conservation projects within conflict affected countries in Africa. They will also demonstrate a strong proven track record in operational, project, grant and financial management at a similar level and be skilled in providing strategic advice.

Strong leadership and people management skills are essential to the role to build and lead a professional team that delivers effectively against project aims, objectives and timelines.  The role also requires a skilled and credible communicator, who is confident in developing and managing relationships at senior level with partner organisations and relevant stakeholders, including donors, funders and government.

Please visit our website and download the job application pack for further details on how to apply.

The closing date for applications is Wednesday, 20 April 2026. Interviews are likely to take place the week commencing Monday, 25 May 2026.

Do you have a sharp eye for detail and want to help deliver programmes that change lives?

Project Support Officer (Northern Futures)
Salary: £25,887 - £27,385 per annum
Hours: Full time, 37 hours per week
Contract: Fixed Term until 31 March 2027
Location: Lobley Hill Community Centre, Gateshead NE11

About us

Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About the Role

We are looking for a highly organised and detail focused Project Support Officer to join our Northern Futures team. This role is central to ensuring the smooth administration, financial accuracy and compliance of a large, funded programme delivered across the North East.

Job Purpose

Working closely with the Project Manager, you will coordinate and process funding claims, manage programme documentation, and liaise with prime funding organisations to ensure deadlines, quality standards and contractual requirements are consistently met. Northern Futures is funded by the North East Combined Authority as part of Trailblazer funding.

Key Responsibilities

• Compile, process and submit accurate funding claims in line with programme guidelines
• Collect, check and quality assure funding documentation from delivery staff
• Maintain secure manual and electronic filing and archiving systems
• Train delivery staff on funding documentation requirements and deadlines
• Manage internal and external databases to track submissions and performance
• Reconcile historic claims and support financial monitoring and forecasting
• Liaise with Prime Funders on invoicing, MI, compliance and payment schedules
• Produce reports, meeting minutes and management information as required
• Prepare documentation for audits and support resolution of non compliance
• Manage petty cash in line with organisational financial procedures
• Support delivery teams with resources, inductions and ongoing administration

What We’re Looking For

We are looking for an enthusiastic individual with experience of managing a varied workload of administrative and financial tasks prioritising to meet target deadlines, and dealing with external clients. Excellent IT skills are essential as well as having effective verbal, written and presentation communications skills

You’ll thrive working in a busy and friendly environment and have the ability to maintain confidentiality as required. You will also have the ability to work on your own initiative as well as part of a team.

Closing date: Thursday 14th May 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer, we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adult

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms.

Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:

• assess risk and ensure no opportunities for safeguarding are missed
• quality assure police responses to domestic abuse calls
• review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
• provide operational advice to officers deploying to incidents
• identify and facilitate referrals into specialist domestic abuse support services
• improve victim safety from the very first point of contact

Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values.

This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.

PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.

MAIN DUTIES

1. Call Review and Quality Assurance

• Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
• Provide constructive, specialist feedback to call handlers to strengthen practice.
• Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
• Review body-worn video (BWV) footage as required.

1. Risk Assessment and Escalation

• Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
• Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
• Identify risk patterns and ensure timely action to safeguard victims.

1. Operational Advice for Officers and Control Room Staff

• Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:

Ø  protective order status

Ø  history of prior callouts

Ø  known risk indicators

Ø  relevant vulnerabilities or perpetrator patterns

• Add safeguarding information to dispatch logs as appropriate.

1. Multi‑Agency Work and Referrals

• Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
• Provide guidance on appropriate pathways for victims based on risk, identity, and need.
• Support the development of posters, guidance, and resources for FCR staff relating to out‑of‑hours support.

1. Learning, Development and Culture Change

• Support, inform, and where appropriate deliver training for call handlers and new recruits.
• Contribute to identifying themes, patterns, and learning for organisational improvement.
• Participate in review meetings with TVP, OPCC, and the Aurora Management Team.

1. Independence, Governance and Data

• Maintain strict independence while collaborating constructively with police colleagues.
• Work within data protection legislation and information sharing policies, including in relation to police data.
• Maintain accurate, confidential case and activity records.

1. Professional Responsibilities

• Maintain up‑to‑date specialist knowledge of domestic abuse practice.
• Participate in regular clinical supervision, case/workload reviews and line management supervision.
• Work flexibly to meet demand and support resilience across all FCR locations.
• Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times
• Complete any other duties. appropriate to the role and level.

Corporate Responsibilities

1. The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
2. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
3. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
4. Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
5. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. 

IT Security

All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.

PERSON SPECIFICATION

This job description is a guide to the work you will initially be required to undertake.  It may be changed from time to time to meet changing circumstances.  It does not form part of your contract of employment

DOMESTIC ABUSE SPECIALIST

Essential Skills, Knowledge & Experience

• Demonstrable, direct experience of supporting victims of domestic abuse.
• Strong understanding of:
  • domestic abuse typologies
  • risk assessment and safety planning
  • dynamics of coercive control
• Understanding of trauma-informed practice principles, and their application to policing
• Ability to analyse risk quickly and accurately, including during crisis situations.
• Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling
• Knowledge of local specialist services, including By and For providers.
• Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports
• Ability to maintain professional boundaries and act with independence.
• Strong IT skills and ability to use case management or intelligence systems.
• Ability to remain calm and effective in a high‑pressure, fast‑moving environment.
• Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required.
• Commitment to feminist ethos, equality, and anti‑discriminatory practice.
• Ability to work flexible hours, including evenings and weekends.

Desirable

• IDVA qualification via a recognised provider.
• Experience working with police or within a control room setting.
• Experience delivering training or workshops.
• Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
• Experience working in a crisis-response environment (e.g., helplines, emergency services).

Personal Qualities

• Compassionate, empathetic, and victim/survivor‑centred.
• Non‑judgemental, empowering approach.
• Ability to challenge constructively and maintain independence.
• Adaptable, resilient, and able to manage competing demands.
• Reliable, professional, and trustworthy.
• Reflective, with commitment to continuous improvement.

Other Requirements

• Enhanced DBS
• Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
• Ability to travel across Thames Valley locations.
• Access to a vehicle and valid UK driving
• This role is exempt from the Rehabilitation of Offenders Act 1974.

We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.

Every day, Centre 404 works alongside people with learning disabilities and their families so they can live fuller, more connected lives. The voices, stories and impact behind that work matter — and we’re looking for a Senior Communications Officer to help make sure they are heard with care, clarity and purpose.

Centre 404 is a community‑rooted health and social care charity in North London, where values shape practice and communications are central to our impact. This is an exciting opportunity to take ownership of our communications across digital channels, campaigns and publications, shaping how Centre 404 is seen and understood.

Working closely with the Director of Children, Young People, Families & Engagement, the Fundraising Manager and colleagues across the organisation, you’ll play a key role in strengthening engagement, supporting fundraising, and ensuring lived experience sits at the heart of everything we communicate.

About the role

• Lead day‑to‑day delivery of Centre 404’s communications across digital channels, campaigns and publications
• Maintain an engaging, accessible and consistent presence across our website, social media and e‑communications
• Create high‑quality, audience‑focused content that brings our work and impact to life
• Handle stories and case studies sensitively and ethically, in line with safeguarding and confidentiality standards
• Maintain and develop Centre 404’s brand and tone of voice, ensuring warmth, clarity and consistency
• Deliver communications campaigns and key publications, including our annual impact report
• Work closely with fundraising colleagues to support supporter engagement and donor communications
• Provide light‑touch media and PR support, including drafting press releases when appropriate
• Act as a trusted point of contact for communications advice across the organisation
• Use feedback and insight to continually improve the quality and effectiveness of our communications
• Manage an agreed communications budget and ensure value for money

This is a standalone role with a high degree of autonomy, offering the chance to make a real difference in a values‑led organisation.

About you

We’re looking for someone who:

• Has experience working in a communications role, delivering activity across multiple channels
• Is an excellent writer with strong editorial judgement and attention to detail
• Understands digital communications, including websites, social media and e‑communications
• Can translate complex or sensitive information into clear, engaging and appropriate content
• Has a strong understanding of accessible, inclusive and audience‑centred communications
• Is comfortable managing their own workload and priorities while working collaboratively
• Brings a thoughtful, ethical and emotionally intelligent approach to storytelling
• Shares Centre 404’s commitment to respect, inclusion, dignity and safeguarding

Experience in the charity, health or social care sector — particularly producing publications or supporting fundraising communications — would be an advantage, but is not essential.

Why work for Centre 404?

At Centre 404, values aren’t just words — they shape how we work every day. We offer a supportive, collaborative environment where your work will have a genuine impact on people’s lives. You’ll have the opportunity to shape our communications, grow your skills and contribute to a mission you can truly believe in.

Centre 404 is a warm, values‑driven organisation with a rich history of supporting people with learning disabilities for over 75 years. We are collaborative, ambitious, and committed to creating life‑changing impact for families across North London. We will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to a relevant DBS check, proof of eligibility to work in the UK and satisfactory references covering a five-year period.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

​SUMMARY​

​Position Title: Head of Programmes (CMDP) Mat-Cover

Level: Level 6

Salary: £40, 000 - 46, 000 (FTE yearly) 

Reports to: Director of Programmes and Partnerships

Location: The Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term maternity cover contract for 1 year with potential for Part time (e.g., 32hrs/weekly) extension subject to funding.

Hours: TAA has flexible working hours, with some expected evenings (e.g. one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible(potentially June with consideration for notice period)

Benefits:  TAA laptop (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).​

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers, and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We are looking for a Head of Programmes who believes in this vision and is capable of building the leadership of young people that enables them to turn the resources they have into the power they need to make the change they want. It will be your job to help grow the Changemaker Development programme, train and organise Changemakers, create magic and spark the hope for something more! If this excites you, then please apply.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day.​If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!​​

​AREAS OF RESPONSIBILITY​​​

​1.You will be responsible for the Changemaker Development Programme (CMDP) including but limited to:

• Working with the Associate Director of Programmes and Associate Director of Partnerships to coordinate programmes planning and delivery timelines for CMDP.
• Managing cross programmatic projects to standardise processes and practices in the Programmes Department
• Designing and developing the recruitment process for Alumni to join the CMDP and create a targeted recruitment strategy to grow the Alumni Changemaker pool
• Managing the monitoring and evaluation of the programme including quantitative and qualitative data, and facilitate the process of ongoing learning being integrated into the programme
• Working with Programmes Leadership Team to coordinate and deliver a holistic safeguarding, wellbeing and pastoral care strategy across TAA’s work with young people
• Responsible for holding the CMDP budget and ensuring that it is managed and spent in accordance with TAA expenses procedure e.g. signing off expenses up to £1,000 expenditure and escalating to Director of Programmes and Partnerships for amounts exceeding this.

2.​You will be accountable for the learning design and delivery to include but not limited:

• Leading the design of the CMDP curriculum to agreed TAA standards engaging key stakeholders, e.g. alumni, programmes team, external partners 
• Supporting Alumni Changemakers to design, deliver and facilitate social justice workshops in line with established pedagogical approaches at TAA.
• Leading the development of learning journeys for Alumni Changemakers.
• Working during school holidays for camps, and in the evenings to accommodate school hours, which may include regular evening work and unsocial hours during programme delivery.​

3.You will be the port of call for the Changemakers and Community Organisers who will help run the programme, and a regular and trusted individual whom the young people know and can connect with. To include but not limited to:

• You will support the Changemakers in co-creating this space with young people in the community and helping them identify ways to bring participants along into the membership.
• You will be managing the Changemakers who are delivering the programme - and updating both the Community Director and Director of Programmes and Partnerships on their progress and development. 
• You will hold the budget for the programme - keeping track of expenses and thinking through ways to keep costs down. 
• You will ensure that you provide accurate and timely financial information to the budget lead for your work and to the Finance, HR & Operations team
• You will be responsible for holding relationships with Alumni Changemakers and holding the relational culture of the CMDP to ensure we have a brilliant atmosphere for learning, nurturing and growth for Alumni Changemakers, including but not limited to:
• Taking responsibility for the pastoral care of Alumni Changemakers on placement including building the pastoral care approach with the Programmes Leadership Team.
• Taking responsibility for building and nurturing key relationships with fellow social justice activists, organisers and educators in the sector who can support, challenge and inspire our Alumni Changemakers.
• Representing TAA at any applicable events, in the press and in activist circles 
• ​Building and nurturing relationships with alumni/members.​

4.You will be accountable for the learning design and development of the Leadership Development Framework. To include but not limited to:

• Designing and developing a cohesive, high-quality curriculum aligned to TAA’s strategic goals and organisational values
• Establishing and embedding a clear pedagogical approach that underpins all delivery and supports effective facilitation
• Creating structured learning journeys that support the progression and development of young people as leaders
• Developing and maintaining facilitator guides, resources and tools to ensure consistency and quality across delivery
• Working with staff and members to ensure curriculum and pedagogy are effectively understood and implemented
• Reviewing delivery, gathering feedback and insights from members, and iterating on the curriculum and approach to continuously improve quality and impact​

5.You will ensure that your programmatic activities are managed as well-oiled machines through pulling in the right people at the right time and ensuring that key milestones are met:

• Responsible for ensuring effective departmental administration including delegating key administrative tasks to relevant staff
• You will be working with the Director of Programme and Partnerships, Director of Community, the Safeguarding and Wellbeing Team and others to think about the safety, safeguarding, and wellbeing needs of the young people participating in the programme and beyond. 
  • You will ensure safeguarding and Health and Safety standards are met across the programmes team and other critical policies and practices within the organisation, working proactively with relevant leads to understand requirements and operationalise effectively
  • You will contribute towards risk management standards and ensure Health and Safety standards are met across programmatic and community team
  • You will be responsible for managing and overseeing a suite of behind-the-scenes systems, databases and resources which comply with UKGDPR, safeguarding and other legal requirements.
• You will be responsible for overseeing the logistics of the CMDP including the organisation and coordination of venues, food, travel, staff and risk assessments, individual care plans etc.
• Work closely with the development team to align work with fundraising targets and support them in identifying and securing appropriate fundraising opportunities
• You will be committed to learning, monitoring outcomes, and holding us accountable to ourselves, our communities, funders, allies and donors. This includes shaping thoughtful MEAL practices and developing systems that go beyond compliance, enabling genuine learning and innovation while respecting the integrity and privacy of the young people in the programme.​

6.Culture, values and wider strategy and mission. Provide senior accountability within your remit for ensuring the delivery of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with your senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action within your area of responsibility
• Enabling and leading effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and modelling a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively supporting the development of others and building leadership capacity within your area
• Taking responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA transformative culture​

7.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• You will support Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices within CMDP and Open Access align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• At least 5 years of experience in programmes delivery on issues of social justice working with young people and/or 
• At least 5 years of experience in supporting others to grow in confidence and capability to develop and deliver organising or campaign efforts, including leading and managing groups such as mentors, interns and young people
• Detail oriented
• Strong written and verbal communication skills
• Experience in identifying challenges within programmes and using insight, feedback and data to iterate and continuously improve delivery
• Detail oriented
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Strong project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Gmail/ Google Doc/ Google Sheets/ Canva/ Slack
• Confidence working in a fast-paced environment

This is an outline of the responsibilities and duties of the Head of Programmes role; it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY​

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).​

• ​Tell us about a social justice issue that makes you angry and why it matters to you?
• ​Our Head of Programmes will train Changemakers (young people) to become confident leaders and organisers. Tell us about a training programme you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• ​Our Head of Programmes will support people to act on their developing political interests. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• ​Include anything else you would like us to know as we consider your candidacy for the Head of Programmes role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 25th May 2026 by 10am.
• Task: If shortlisted you may be required to complete a brief facilitation activity with young people around organising or campaigns.
• First Round of Interviews: will be scheduled for 29th May 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 08 June 2026 (Dates are subject to change).​

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

ONLINE OPEN HOUSE​

We will not be hosting an online open house for this role.  However, if you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about we are happy to do 15-20mins exploratory phone call. Contact us on the email indicated on the JD to indicate your interest for this.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

​

Job Title: People and Culture Business Partner

Location:

• Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda;
• or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania)

(Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.)

Contract Type: Full-time (40 hours per week), long-term engagement

Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country.

Target Start Date: As soon as possible

Application Closing Date: May 17, 2026 23:59 EDT

This job advert is for an existing vacancy.

About Right To Play:

For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.

We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.

This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.

Benefits Highlights:

• Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play!
• Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful)
• Paid leaves
• Competitive benefits
• Learning opportunities and 5 learning and development (L&D) days per year
• More information on what we offer is available on our website.

Application Method:

Apply with your resume and cover letter in English via the application link: https://righttoplay.hiringplatform.ca/237927-people-and-culture-business-partner/1077399-application-form/en

Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.

As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website.

As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website.

We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

Job Description:

Job Title:  P&C Business Partner

Grade: 8

Reports to: Chief People & Culture Officer (CPCO)

Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country

Direct Reports: N/A

Department: People & Culture

1- Purpose:

The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people’s practice and quality standards.  The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce.

2- Accountability & Responsibilities:

Operational delivery (40%)

• Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs.
• Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected.
• Works with CPCO, P&C  team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues.
• Supports adherence to safety, security and Safeguarding policies and procedures in COs.

Employee Relations and Employee Services (30%)

• Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs.
• Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records.
• Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases.
• Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions.
• Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms

Quality Assurance (20%)

• Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People’s capacity in country.
• Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits’ actions.
• Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation.

Diversity, Equity Inclusion and Accessibility (10%)

• Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location.
• Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress.
• Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week.
• Analyses DEIA data to make recommendations and support implementation of agreed actions.

Perform other duties as assigned

3- Scope (geographical and/or functional), Impact and Autonomy

The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters.

4- Leadership and Staff management

Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC).

5-  Information requirement for decision-making

Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. 

Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People’s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation.  Policy changes are to be approved by the CPCO.

6- Innovation and Improvements

The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices.  Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security.

7- Relationships & Communications: Internal / External:

Internally works closely with the P&C global team, CDs, HQ Country Operations and Finance on the delivery of P&C annual processes and initiatives that drive improvement and effectiveness. Also, works closely with the GDEIAC to deliver the DEIA activities. Externally the role liaises with legal firms, investigators and networks.

8- Expertise (Certifications / Education, Professional Experience)

• Master’s degree in human resources management, Business Administration, Org Behaviour or related field
• Extensive experience of working at HQ or regional level on an international development organization with representation in low and medium income countries
• Experience in management of HR international operations with thorough knowledge and understanding of applicable local laws, donor requirements in a number of countries with the intention of providing similar employee experience across the board
• Experience in delivering HR services through a business partner model
• Experience advising and training P&C professionals, staff and leadership on employee relations issues and best people management practices
• Proficient in verbal and written English and fluent in French, Arabic or Portuguese is preferred

9- Core Competences

• Collaboration Able to influence and create strong partnerships with staff at all levels to achieve results
• Growth Mindset Able to introduce continuous process improvements in HR operational areas, supporting other to develop.
• Resilience Able to work under pressure meeting deadlines and delivering results through others
• Professionalism, Able to exercise discretion, maintain confidentiality and observe an ethical approach
• Management and Interpersonal Skills Excellent interpersonal skills, and a wide understanding of human relations; high level of emotional intelligence

10- Additional information

 International travel including security high risk countries up to 6 times a year and extended screen time.

Appendix I: Hiring Salary for Each Country

Hiring salary is dependent on the successful candidate’s location. This is a national position and salary will be paid in the local currency. Please note that this salary will be subject to the usual deductions, including required taxes.

• Burundi: BIF 2,601,803 per month
• Canada: CAD 90,418 per annum
• Ethiopia: ETB 258,574 per month
• Ghana: GHS 15,156 per month
• Lebanon: USD 3,873 per month
• Mali: XOF 1,244,044 per month
• Pakistan: PKR 448,947 per month
• Palestinian Territories: ILS 17,116 per month
• Rwanda: RWF 2,581,173 per month
• Tanzania: TZS 7,276,275 per month
• Uganda: UGX 9,750,052 per month
• United Kingdom: GBP 54,374 per annum