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JOB TITLE
Project Manager & Operations Officer,
The BARBARA Alliance (3-4 days/week, Hybrid (1 day per week in person)
The jobholder will provide high quality Project Management and Operational support to the leadership team and Board of Trustees. The role combines organisation, communication, meeting & stakeholder coordination, and digital/social media support to keep projects on time, on budget, and up to agreed quality standards.
The BARBARA Alliance is a public-private initiative engaged by HM Government agencies to develop and implement a delivery plan, through engagement of a broad range of stakeholders, for the Dame Barbara Windsor Dementia Goals Programme.
REPORTS TO
Head of Operations
LOCATION
Hybrid, with 1-2 days per week in-person attendance in Central London office.
CONTRACT
Fixed term initially for 6 months, 3-4 days per week, hybrid (1 day per week in person) with potential for permanent appointment. subject to funding.
KEY RESPONSIBILITIES / MAIN DUTIES
Project Management, Planning & Governance
Meetings, Events & Board Support
Communication & Reporting
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
Desirable:
Personal Attributes:
WORK PATTERN
HOW TO APPLY
Please submit your CV and a short cover letter, explaining what excites you about this role and why you consider it suitable for you.
CLOSING DATE
The closing date for receiving applications is 6pm on Wednesday, 19th August 2026.
INTERVIEWS
Interviews will be held in two stages, the first one online and the second in person, from the week commencing 24th August 2026.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Founded in 1860, Providence Row is a specialist homelessness charity working in East London and the City, deliberately operating at the most acute end of the homelessness spectrum.
The charity reaches around 1,200 individuals (annually) with the most deep-rooted needs; people whose interlinking mental and physical health, and trauma and substance use challenges mean they often struggle to access mainstream support. Providence Row provides a wide range of Crisis and Progression services including showers, meals, advice & support, health and wellbeing services, drug and alcohol harm reduction, psychotherapy, a hospital discharge service, and learning, training and work-readiness programmes, amongst others. In 2025/26, we supported 1,270 people through 36,313 tailored interventions.
About this role
We have some ambitious income targets over the next few years to help deliver our bold plans in support of our increasing numbers of complex and vulnerable clients.
If you have experience of delivering against an annual fundraising target of up to, or exceeding, £150k and want to help more people experiencing homelessness to have access to vital, and, often life-changing, services like our award-winning physical and mental health programmes, then we can’t wait to hear from you so you can tell us more about how you meet the criteria detailed in the Job Description and Person Specification, enclosed with this Job Ad.
There are many opportunities for the right candidate to develop in the role while working independently and as part of a committed team by using your excellent creativity, written, verbal and persuasion skills to secure and steward partnerships with existing and new supporters, alongside the Head of Philanthropy, and wider fundraising team.
We are keen to receive applications from people with a minimum of 3 years’ experience in fundraising and partnership development and who want to take their skills to the next level by helping further grow our Trusts and Foundations partnerships, as well as those with other similar supporters including Livery Companies, so we can continue responding to the needs of our clients and the evolving homelessness emergency.
If the above sounds like a good fit for you and you felt motivated and excited to join our small, fun, dedicated and impactful Fundraising and Marketing Team, then we would love to hear from you.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 21 Aug 2026 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access the support they need.
We are looking for a general manager to work as part of a small team. This is a practical, hands-on role that keeps the organisation running well day to day. It will suit someone who enjoys creating order, improving systems, and supporting meaningful work behind the scenes.
This is a varied role in a start-up environment. Things are still being built, processes are developing, and we need someone who brings steadiness, organisation, and a calm, reliable approach with a meticulous eye for detail.
We’re looking for someone who:
· Has experience of general management or similar role
· Has worked in a relevant sector, for example addiction, mental health, homelessness, poverty or justice
· Understands and enjoys the reality of a small, evolving start-up
· Is calm, steady and level-headed
· Has meticulous attention to detail and is a practical organiser who gets things done
· Can use digital and AI tools to simplify processes
· Is empathetic and purpose-driven to help people
This role may not be the right fit if:
· You prefer large, structured organisations with established systems
· You are mainly looking for roles centred on visibility, profile, or personal recognition
· You are seeking a heavily defined role rather than one that grows and adapts
If this feels like the kind of work you want to be part of, send your CV and a short note on why you’re interested.
Position: General Manager
Location: London/South East (with UK wide travel as required)
Contract type: Flexible (full or part-time, contractor/employed)
Salary: Up to £50,000 pro rata depending on experience
WHO WE ARE.
Can Do is a start-up using digital technology to create social change. We work across addiction, mental health, homelessness, poverty and justice to help people access and navigate support. We are small, practical, and focused on building something that works for people facing disadvantage.
THE ROLE
You will be the operational lead for the organisation, working in a small team with founder Mark Johnson to turn plans into delivery and ensure the day-to-day running remains smooth and reliable. The role is varied, practical, and suited to someone who enjoys building structure and supporting others to succeed.
WHO WE’RE LOOKING FOR
· Someone with experience in general management in a social enterprise, or small start-up
· A meticulous and practical organiser who enjoys making things work and getting things done
· Someone who wants to work with purpose, helping build a socially oriented organisation
· Efficient, empathetic, and comfortable juggling a wide range of tasks
· Tech-savvy and confident using AI/digital tools to make processes simple and efficient
· Flexible: this role could be full-time, part-time, or suit someone returning to work
WHAT YOU’LL DO
· Project management: Plan and manage projects from start to finish, making sure deadlines are met and everyone delivers on their part.
· Meetings and follow-up: Organise and run management meetings, keep notes, and make sure agreed actions happen.
· Governance: Oversee compliance and act as Company Secretary, keeping records accurate and up to date.
· Finance: Use Xero and work with accountants/bookkeepers to oversee budgets, accounts, and financial reports so the numbers are always clear.
· Fundraising and business development: Support funding applications, proposals, and relationships with partners to bring in new opportunities.
· Operations: Keep the day-to-day running smoothly – from diary management and HR basics to coordinating contractors.
· Communications: Maintain simple but effective comms, updating the website and keeping social media active.
SKILLS & QUALITIES
· Strong organisational and project management skills
· An excellent writer, whether contracts, bids or public facing materials
· Experience of operations, governance, and finance oversight in a small organisation
· Confidence managing budgets and financial reporting (not a finance role, but able to keep track)
· Able to communicate clearly and keep people focused
· Empathetic, socially minded, and committed to putting people first
· Steady, reliable, and happy working in the background to let others thrive
EQUALITY & DIVERSITY.
Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.
The client requests no contact from agencies or media sales.
The Inland Waterways Association (IWA) is the only independent, national charity supporting and regenerating Britain’s rivers and canals for leisure, living and business. We campaign both locally and nationally for the waterways; lobbying parliament, championing regeneration, promoting sustainability and the environment and raising waterways users concerns. We also love to roll up our sleeves and get involved with direct work on the waterways, both through local branch activities and through the hands-on activities of our Waterways Recovery Group.
At its heart IWA is a membership organisation, with around 8,000 individual members and over a hundred affiliated waterways organisations, groups and businesses. Having just celebrated the 80th anniversary of our founding in 1946, we continue to build on our legacy of campaigning, action and delivery for the future.
We are looking for an experienced and enthusiastic manager to co-ordinate the day-to-day operation of the charity. Reporting to the chair of the Trustees and with a small team of permanent staff focused on three areas – Campaigning, Restoration and Support, your prime responsibility will be to ensure the smooth running of the charity.
As an experienced manager you will have experience of all areas of business management: marketing, finance, human resources as well as the myriad issues common to all small charities and businesses. An experienced communicator and active people manager, you will be able to bring your skills to both managing the staff and integrating their work with that
done by trustees and other volunteers for the Association. The role may involve some out of office hours work.
Please download and complete our application form.
The only independent, national charity campaigning for all Britain’s canals and rivers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen for a Financial Planning and Analysis Manager with a Japanese cultural institution, on a full-time (35 hours per week), FTC (to March 2029) basis. As Financial Planning and Analysis Manager you will be responsible for leading financial planning, budgeting, forecasting, management reporting and business partnering activities across all legal entities.
Please note, there is hybrid working in place with this organisation with a minimum of 1 day per week required in their central London office.
As Financial Planning and Analysis Manager, you will:
- Lead the annual budgeting process across all entities and departments, ensuring alignment with organisational objectives and priorities
- Lead the production of management accounts, performance reports and financial dashboards for senior management, Board and Committees
- Act as a trusted finance partner to budget holders and operational managers
- Lead payroll, establishment and workforce analysis in partnership with HR and the Financial Controller
- Support evaluation of commercial performance across retail, hospitality, venue hire and other income-generating activities
The successful applicant will:
- Have significant demonstrable experience in finance, in a similar role, ideally within a cultural, arts, public sector or not-for-profit environment
- Be ACA, ACCA, CIMA (or equivalent) fully qualified
- Have experience leading budgeting, forecasting and financial planning processes
- Have experience producing management accounts and performance reporting
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Switchback is an award-winning charity supporting young men to live life differently after prison. As we launch our next strategic plan to grow our impact even further, we are looking for a new Director of Finance and Operations who can bring both strategic thinking and hands-on operational expertise to help us turn our ambitions into reality.
The Director of Finance and Operations is a key role in the leadership team of a dynamic charity making a real difference in young people’s lives. Managing a small team, you’ll have responsibility for a range of essential business functions central to Switchback’s success as a charity: financial and business planning, HR processes, infrastructure (including IT), governance, risk management and compliance.
You’ll also support our business development and strategic partnership-building, helping us tap into exciting new areas of income and impact, including our plans to share our learning through training and consultancy.
Crucially, you’ll oversee and develop our systems and processes in a way that protects Switchback’s agile and human working culture. This is a fantastic opportunity to play a central role helping Switchback achieve our aims of reaching more young men while inspiring change across the justice system and beyond.
The right candidate will have great strategic judgement, proven financial and business acumen, practical knowledge of operations and good governance, and a strong understanding of creating and leading high-performing teams.
You will have a collaborative approach to working with colleagues and trustees, enjoying getting stuck into the day-to-day business of running a growing charity, as well as the ability to bring in new external partnerships and contractual relationships that serve our commitment to providing real opportunities for our Trainees.
You will be driven to achieve great value for money and use smart processes to enable others to do their best work for a vital social cause.
As well as technical expertise, this role acts as a key sounding board for the CEO and Leadership Team, so you’ll also bring excellent listening skills and the confidence to act as a thinking partner across both strategic and operational issues. As a member of the Leadership Team, you’ll also model our values in the way you work, collaborate and communicate.
If you are interested in using your proven financial and operations management skills to contribute to our exciting next chapter, we’d love to hear from you. In return we can offer the opportunity to work in an organisation with a strong history of personal and strategic impact, where each day you will witness the incredible steps that our Trainees make to change their lives.
We support young men to find a way out of the justice system and build a stable, rewarding life they can be proud of.


The client requests no contact from agencies or media sales.
Are you an experienced event manager ready to take strategic ownership of a flagship fundraising event with an established reputation and a seven-figure impact?
Womankind Worldwide is looking for an ambitious and experienced Event Manager to lead our International Women's Day Gala - a prestigious event that brings together more than 400 leaders from the worlds of finance, law and business and raises over £1.2 million each year to support women's rights organisations and movements.
This is far more than an event delivery role. You'll take strategic ownership of the Gala, leading its planning, delivery and future development. Working closely with our volunteer Gala Committee, sponsors, donors, suppliers and senior colleagues, you'll identify opportunities to grow income, strengthen partnerships, enhance the guest experience and ensure the Gala continues to evolve and thrive.
We're looking for someone who:
Has significant experience leading high-profile fundraising, corporate or major events.
Can balance strategic thinking with meticulous attention to detail.
Builds strong relationships with senior stakeholders, sponsors and volunteers.
Is confident managing complex projects, budgets and multiple priorities.
Is passionate about using events to inspire supporters and maximise fundraising impact.
At Womankind, you'll join a feminist organisation working alongside women's rights organisations and movements to advance gender equality. We offer flexible and hybrid working, a supportive team culture and the opportunity to make a tangible contribution to a more equal world.
If you're looking for a role where you'll have genuine ownership, the opportunity to shape the future of a highly successful event and the chance to use your skills to support feminist movements globally, we'd love to hear from you.
Kingston Carers’ Network is seeking a part-time Finance Officer to support the smooth running of our charity’s finance function.
Key Responsibilities
Working closely with the CEO, Treasurer and budget holders, you will help maintain accurate financial records, process income and expenditure, reconcile bank accounts, support payroll information and contribute to financial reporting, budgeting and year-end processes.
Who we're looking for
We are looking for someone organised, accurate and values-driven, with experience of managing day-to-day finance processes in a small or medium-sized organisation. Experience of Sage or a similar accounting package is essential, and charity finance experience would be an advantage.
For full details about the role and how to apply, please download the supporting documents below or visit our website by clicking the Apply button.
Closing date: Monday 17th August 2026.
Interviews: Commencing 31st August 2026.
Our mission is to provide tailored information, advice and support to unpaid carers, advocating for better local services that meet their needs.

Location: Remote (Based in England, Scotland & Wales with some travel required).
Salary: £35,000 - £40,000 pro rata (£21,000 - £24,000 3 days or £28,000 - £32,000 4 days)
Hours of work: Full time OR part-time 3 or 4 days a week (21 or 28 hours)
Contract type: Permanent
Why work for Kids Matter?
About us
Kids Matter is one of the UK’s fastest growing children’s charities.
Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Grant Manager role involves:
About you
Are you experienced in Grant Writing? Do you have strong relational skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
How to apply
You can apply for the Grant Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.
The deadline for applications is 24th August 2026. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).
Please see the job pack for more details on the role and application process.
We exist to reduce the impact of poverty on children in need across the UK.


The client requests no contact from agencies or media sales.
Make Your Numbers Matter!
We’re looking for a Head of Finance to help drive our mission of supporting mental health in Herefordshire. If you’re a skilled finance professional who wants to make a real difference, we’d love to hear from you
The Role
You’ll lead all aspects of our finance function, working closely with the CEO and senior team to:
What You’ll Bring
Why Join Us?
Closing Date: Monday 3rd of August 2026
This post will require an Standard Disclosure and Barring Service Check. Please note: This vacancy may close early if we receive a high volume of suitable applications.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the Role
Reporting to the Head of Operations, you will be responsible for the day-to-day financial administration of the Trust, ensuring accurate financial records, timely processing of income and expenditure, budget planning and development, monitoring, and compliance with charity accounting requirements.
You will work closely with the Head of Operations, Trustees and external advisers, supporting financial planning, audit requirements, and governance. The role also includes providing Clerk support to the Board of Trustees, including attending up to four evening meetings each year.
This is an ideal opportunity for someone who enjoys working in a varied finance role within a small organisation where they can make a genuine contribution and see the impact of their work.
Why Join Us?
At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued and genuinely makes a difference. You’ll have the opportunity to influence how our finance function develops while supporting a charity that has served older people in Guiseley for generations.
What We Offer
· 25 days annual leave, increasing to 30 days with service (pro rata)
· Additional day off on your birthday
· Healthcare benefits
· Pension scheme
· Enhanced occupational sick pay.
· Free on-site parking
· Flexible working arrangements
· Training, professional development and support towards relevant qualifications considered.
· Opportunity to work in a friendly, supportive team with real autonomy.
Most importantly, you’ll have the opportunity to play a key role in ensuring the long-term financial sustainability of the Trust, helping us continue to provide safe, high-quality homes and services for older people within our community.
CV and Covering letter or supporting Statement no more than 2 sides of A4
About the role
This is a role for an experienced financial leader who can think strategically to ensure financial sustainability and resilience. You will enjoy being part of a mission driven team, be able to translate numbers into insight, and understand the importance of relationships, collaboration and trust.
Who We Are
Merton Connected strengthens the voluntary, community and faith sector and supports organisations across the borough through training, advice, volunteering and partnership building. We pioneered social prescribing in Merton, now embedded in every GP practice for over a decade, and deliver services including Healthwatch Merton, the Home Visits Library and Merton Giving, the borough’s place-based giving scheme.
Our new 2025–2030 Strategy sets out a bold vision: A borough recognised for resilience, inclusion and community connection. To achieve this, we need strong internal foundations, and that includes a confident, people‑centred Finance Manager who can help us grow sustainably, work collaboratively, and prepare for the challenges facing the sector.
Our strategy commits us to being:
To deliver this, we need financial leadership that is:
You will help ensure Merton Connected remains financially strong, transparent, and sustainable for the future while maintaining excellent relationships with partners, funders, commissioners and community organisations.
KEY RESPONSIBILITIES
Strategic Financial Leadership
Annual Accounts and Audit
Oversight of Day to Day Finance Operations
Building Strong Relationships Across the Organisation
Customer relations with partners and funders
Support innovation and organisational development
PERSON SPECIFICATION
Essential
Desirable
Who This Role Is Perfect For
Someone who:
We support support voluntary, community, faith and social organisations to grow, collaborate and thrive.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Sussex Community Foundation is a registered charity that exists to make Sussex a fairer and more equal place. We do this by enabling local people to support local causes, making grants to small charities and voluntary groups working in communities across Sussex.
We are seeking an experienced Finance Assistant to work closely with Finance Manager to develop and maintain the Foundation’s systems and processes to become more efficient and effective.
It is a varied role, with previous finance administration experience and an aptitude for providing exceptional support being essential to the role. It is an ideal opportunity for someone who has a good approach to problem solving and is looking to broaden their administrative experience.
Solid understanding of double entry bookkeeping and accounting principles required, along with an ability to provide broader administrative support within office management.
Key Responsibilities include:
Please click apply to download the recruitment pack for full details of this role.
*** Please no agencies ***
Please send your cv, with a covering letter explaining how you meet the requirements of the role as detailed in the recruitment pack.
To champion and enable all who want to make a positive contribution to our local area through effective philanthropy and community action.



The client requests no contact from agencies or media sales.
ABOUT THE ROLE
This is a senior hands-on role accountable to the Wolves Lane Consortium board who hold the 25-year lease for the Centre, and reporting to co-managing steward Ubele Initiative CIC whose investment has made this role possible and is the employing organisation.
This results-oriented role is pivotal to strengthening the Centre’s long-term financial resilience while maintaining its strong community ethos and aligning with the vision and mission. This to be achieved through identifying, developing and securing new income streams and expanding existing to generate gross profit, to contribute to overall running costs, and to generate sufficient yield for Consortium’s reserves and on-going investment.
Income streams to include from business to business, and retail sales; from increasing venue hires and event revenues; expanding value-partnerships with different sectors, and joint ventures; and at all times ensuring robust financial and performance oversight.
The postholder will be required to develop an Income Generation Strategy for approval by the Board and will be responsible for all its commercial elements. You must be community and values-driven, outcome-focused, an inspiring and collaborative leader and manager, and motivated by the Consortium’s vision and mission, and those of its co-stewards OrganicLea CIC and Ubele CIC.At all times you will be an ambassador for the Centre.
CO-LEADERSHIP AND MANAGEMENT
Working on behalf of the Wolves Lane Consortium, informed fully by and reporting to co-stewards Ubele CIC, and sharing the leadership and management of the Centre with the Facilities & Operations Manager, together you will be relied upon for the Centre’s success in pursuing its strategic and annual plans, and in what it does and how it does it.
The Facilities and Operations role is primarily to ensure the Centre is fit for all of its many different purposes; provides all users and visitors with a safe environment for their operations and activities, and a pleasant, rewarding, inspiring experience that results in return visits, longer dwell time. And in so doing reaches and attracts new audiences and more custom.
The Community Enterprise role is predominantly outward facing - to create, attract and secure new and increased income streams through more sales of its products, services and offer; to co-create with entrepreneurs’ new community-based enterprise models and for joint ventures; to secure more investment from philanthropic and individual donations, and for funded programmes from new and existing partners.
These two distinct and overlapping roles will work collaboratively creating synergies to optimize the Centre’s income generating potential, the revenue and investment it secures, and at the same time increase its reputation, reach, and value as a vibrant community asset and contributor to community wealth building.
Together the two senior roles will deliver a seamless, compliant, and inspiring Centre offer, will co-lead and motivate the Centre team through a people management approach that fosters a culture of ambition, collaboration, care and success. Individually and together you will be accountable to the Consortium Board’s for ensuring all regulatory and customer standards are applied and met consistently, pursuing its vision through the strategy for the Centre’s good health, sustainability, and continuous growth in accordance with the Consortium’s values and ways-ofworking.
KEY RELATIONSHIPS
Wolves Lane Consortium Board – represented by the Consortium’s two comanaging stewards, OrganicLea CIC and Ubele CIC, and to whom this role is accountable
Ubele CIC – one of the Consortium’s two co-managing stewards, employer and funder of this role, and to whom this role reports
Wolves Lane Centre Facilities & Operations Manager - close collaboration as coleaders & co-senior managers of the Centre, jointly responsible to the Board for the Centre’s successful pursuit of its vision and mission
Direct reports: Hires & Events Manager; Senior Grower (Enterprise)
Wolves Lane Centre staff team - who you will jointly lead with the Centre’s Facilities & Operations Manager
Businesses, their associations, and sectors - with whom to do business; Value Stakeholders including existing and new £ funding partners, public sector commissioners; Venue Hirers - commercial, private & community; Local / subregional / regional stakeholders including government
Community organisations, groups & their members; local residents and other local stakeholders
DUTIES AND RESPONSIBILITIES
Enterprise and business development
Develop and implement a Board approved 2-year enterprise and income generation strategy and action plan aligned with the Centre’s mission and that, Identify and secure new, and increase and expand existing, commercial and retail sales income for produce and plants grown at Wolves Lane Centre, Pasteur Gardens and other growing sites.
Develop and increase the Centre’s venue hires & events offer including markets;
Co-create and support new community-based enterprise models that can operate within and / or be part of Wolves Lane Consortium eco-system, with a particular focus on increasing representation of those from Black and Racially minoritised communities
Support the Facilities & Operations manager in the development of financially viable business cases for the cafeteria and the retail offer and that contribute to Centre surpluses
Grow and diversify earned income streams to improve financial sustainability.
Monitor market trends and identify opportunities for innovation and growth.
Partnership development
Attract and build strong customer relationships with wholesalers, retailers, restaurants, concessions etc., and other businesses who will buy produce from Wolves Lane’s growing sites
Develop and maintain strong relationships with commerce to whom we will sell, community organisations, funders and public sector bodies and identify opportunities for sales and hires.
Act as an ambassador for the Centre, representing it at networking events and stakeholder meetings including the local Business Improvement District (BID).
Develop collaborative programmes and initiatives that enhance community impact and income potential and bring new communities onto our site.
Venue Hire and Events
Develop and implement a Board-approved Hires Policy, ensuring alignment with the Centre’s values as both a community and income-generating asset.
Working with key colleagues, maximise income from venue hire through proactive marketing and relationship management.
Oversee the planning and delivery of events that generate revenue and increase footfall
Ensure effective systems are in place for bookings, contracts, invoicing and customer service. Ensure effective use of the space-rental software, platforms, optimising functionality and user experience.
Ensure compliance with safeguarding requirements and GDPR.
Customer experience
Jointly with the Centre’s Facilities & Operations manager set centre-wide customer and visitor service standards applicable to all areas, facilities and services, ensuring these comply with all regulatory and health & safety requirements, and are consistently applied and visible.
Financial management and budget oversight
Jointly with the Centre’s Facilities & Operations manager develop annual budget in collaboration with and for the approval of the Wolves Lane Board
Working with the finance team, monitor income and expenditure, producing regular financial reports and forecasts for the areas of responsibility.
Ensure financial controls and reporting processes are robust and transparent.
Oversee the development of funding applications and business cases to attract income and to generate a significant net contribution
Leadership & People Management
Jointly with the Centre’s Facilities & Operations manager, to provide leadership to the Centre, motivating, inspiring and involving the Centre based team including its volunteers, and in a manner and style that is participatory whilst retaining accountability
Manage and coach direct reports in a participatory style, that inspires and motivates for the team members’ and team’s high-performance
Reporting & Governance
Be accountable the Wolves Lane Consortium Board on performance, risks and opportunities.
Report to Ubele Initiative CIC, the role’s employer and manager
Support the Consortium board in its strategic and action planning, within the context of its long-term business planning.
Ensure compliance with all relevant internal policies and procedures of Ubele and Wolves Lane Consortium; regulatory and legal requirements; industry-sectorprofessional recognised good practice in the areas relevant to this role.
Other Any other duties commensurate with this role’s status and purpose and as required by management.
PERSON SPECIFICATION
Essential
Proven and successful experience in enterprise development, income generation, or running a business.
Strong sales, marketing and customer service skills, with a track record of meeting income targets.
Demonstrable success in developing partnerships and securing earned income.
Experience of budget management and financial reporting.
Strong communication and stakeholder engagement skills.
Excellent organisational skills and attention to detail.
Entrepreneurial mindset balanced with a commitment to community values.
Senior-level experience of people leadership, people management and decisionmaking.
Ability to work independently and take responsibility and accountability for decisions made.
Experience of working collaboratively with shared responsibilities and accountabilities for decision-making.
Ability to lead and motivate teams to engage and perform, ideally using participatory approaches.
Excellent interpersonal and communication skills, with a collaborative approach.
Resilience, creativity and the ability to work in a dynamic, hands-on environment.
Commitment to the Consortium's and co-managing stewards' vision and mission to reduce economic, environmental, food, land, racial and social injustices through its work and decision-making, and to community wealth-building.
Desirable
Growing experience of plants, fruit and vegetables.
Experience of promoting or managing venue hire or events, ideally in a multi-use or community setting.
Experience of managing retail sales.
Experience of working with Black and racially minoritised communities, ideally widening opportunities for participation where there has historically been underrepresentation.
The client requests no contact from agencies or media sales.