Crisis manager jobs

Monday to Friday, 9-5

Mid-Essex with base office at Pitsea

Drug and Alcohol Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our Drug and Alcohol Outreach team, supporting vulnerable individuals across the Epping, Harlow and Brentwood area of Essex. You’ll be helping people with addiction issues overcome challenges related to their housing, mental health, physical health and employment.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has an understanding of drug and alcohol issues through professional, voluntary, or lived experience.

• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Previous experience of working in a customer facing role
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Closing date: 7th June 2026 at midnight.

Interviews will be held via MS Teams on 16th June and then meet in person on 18th June, with a case study exercise at a location in the region. 

Position: Finance Officer

Location: Bath or London with a minimum of 3 days per week in the office

Contract type: Permanent

Salary range: £35,000 - £40,500 dependent upon experience, qualifications and location

Reporting to: Global Head of Finance

Applications: Please apply here by 8 June.

About EJF

The Environmental Justice Foundation (EJF) exists to protect the natural world and uphold our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation – transforming evidence into action, and injustice into lasting change.

EJF is a global non-profit driven by a powerful belief: that environmental protection and human rights are inseparable. Through courageous field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them.

Our campaigns span four deeply interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and journalists. From illegal fishing and forced labour to deforestation, land grabs, and climate displacement, we confront some of the most complex and urgent crises of our time – always with a focus on accountability, equity, and durable solutions.

EJF is an international organisation with a diverse team working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power – and we build pathways to a fairer, more resilient future. Join Us.

About the role

EJF is scaling up its global work, and in particular expanding our portfolio of training and support to partner organisations on the front lines of environmental and human rights issues across the Global South. The Finance Officer is one of several new roles being recruited to support this growth.

Reporting to the Global Head of Finance, the Finance Officer will be responsible for end-to- end financial processing, donor reporting and partner finance support across a portfolio of geographies and grants. The role works closely with colleagues across the world and gives broad, hands-on exposure to international project finance, multi-currency operations, donor compliance, audit and sub-grant management.

The role is offered on a full-time basis, although we are open to part-time arrangements for the right candidate. It will suit a part-qualified Accountant or fully-qualified AAT, or someone with equivalent experience, looking to develop their career in a fast-growing, high-impact international organisation working at the intersection of environmental protection and human rights.

Key responsibilities

Management accounts and reporting

• Contribute to the production of accurate and insightful monthly management accounts for use by senior leadership.
• Support project managers with project budgeting, forecasting, internal reporting and re-planning.
• Prepare donor and project reports in the format required by funders, within agreed reporting timetables, for review by budget holders, the Head of Finance and senior management.

Sub-grants and partner support

• Oversee sub-grant disbursements and review incoming partner finance reports, ensuring accuracy, eligible expenditure and correct allocation against budget lines.
• Provide ongoing support to sub-grantee partners and to non-finance EJF colleagues on financial systems, processes and donor compliance.

Transaction processing and controls

• Prepare and process payrolls.
• Process expenditure, ensuring adherence to internal financial controls, approval processes and project allocation.
• Process grant income.
• Process international payments and multi-currency transactions using online banking platforms.
• Reconcile foreign currency transactions and exchange rate adjustments.
• Process staff advance requests, allocate them onto expense cards and review the related expense claims.
• Prepare payment runs, ensuring adherence to approval limits and authorisation processes.
• Reconcile expense card balances and bank balances on a regular basis.
• Support the implementation and continuous improvement of financial controls across global operations.

Month-end, year-end and audit

• Support month-end and year-end close, including reconciliations, accruals and review of financial data.
• Lead audit liaison on project audits within the portfolio.
• Assist with preparation for the annual organisational audit and with responses to audit queries.

Records and systems

• Maintain accurate financial records and supporting documentation using cloud-based storage.

Essential skills and experience

• Demonstrable commitment to EJF’s vision, mission and values and a determination to change the world for the better.
• Part-qualified Accountant (ACCA, CIMA or equivalent), fully-qualified AAT, or a minimum of three years’ relevant finance experience.
• Strong working knowledge of Excel, including the ability to build and interrogate spreadsheets for budgeting, reporting and reconciliation (lookups, pivot tables, formulas).
• Day-to-day hands-on experience with Iplicit or a similar cloud-based accounting system.
• Experience in processing transactions in multiple currencies and reconciling foreign exchange differences.
• High level of accuracy and attention to detail, with a strong sense of ownership over your work.
• Strong organisational skills, with the ability to manage competing deadlines across a portfolio of projects.
• Excellent communication skills, with the ability to explain financial information clearly to non-finance colleagues and external partners.
• A proactive, solutions-focused approach.
• A coaching mindset, committed to building the financial confidence and capability of non-finance colleagues and partner organisations.

Desirable skills and experience

• Experience working in the third sector, ideally with international NGOs or charities subject to UK Charities SORP.
• Familiarity with the financial requirements of institutional donors (e.g. EU, Norad) and sub-grant compliance.
• Experience working across multiple geographies.
• Working proficiency in a second language relevant to EJF’s geographies.

We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don’t meet every requirement, we would still love to hear from you.

What we offer

We offer a rewarding package designed to support your well-being, flexibility, and professional growth:

• 22 days’ annual leave (exclusive of bank holidays), increasing with each year of service, plus additional paid leave between Christmas and New Year.
• Private healthcare package.
• Generous pension scheme, with employer contributions increasing over time.
• Flexible working hours and hybrid working (3 days in the office / 2 from home).
• Cycle-to-work scheme.
• Option to work from either our Bath or London (Farringdon) offices.
• A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression.
• The chance to contribute to an organisation delivering real-world impact for people and planet.

Application process

To apply, please complete the application form here. This includes:

1. A personal statement outlining your suitability for the role (max 2 pages)

2. Your CV (max 2 pages)

The deadline for applications is 6pm on 8 June.

Only shortlisted candidates will be contacted.

Candidates must have the legal right to work in the UK.

EJF is an equal opportunity employer, committed to diversity within the workplace.

Lead a national organisation providing a lifeline at moments of crisis

Every 90 seconds, someone is reported missing in the UK. Behind each disappearance is a moment of crisis, uncertainty and risk, for the individual and for those who love them.

This UK charity is dedicated to supporting missing children and adults, and their families. For over 30 years, the organisation has provided free, confidential support through its helpline, services and advocacy, while working to improve the national response to missing through research, policy and campaigning.

With a strong foundation, a committed Board and a clear strategic direction, the organisation is building its reach and influence. It is now seeking an exceptional Chief Executive to lead it into its next phase.

Chief Executive Officer
£90,000 – £100,000
Hybrid, with regular presence in London and national travel

The Chief Executive will provide strategic and visible leadership to ensure the organisation continues to deliver high-impact support while strengthening its influence and sustainability.

We are looking for a leader who brings:

• A strong track record of strategic leadership, with the ability to shape and deliver organisational direction centred on impact and sustainability
• Proven experience of financial stewardship and income generation, with the ability to build long-term resilience and growth
• Credibility as an external ambassador, with the ability to build and sustain senior partnerships across government, policing, funders and the wider sector, and to influence policy and system-level change
• A collaborative, low-ego and people-centred leadership style, with the emotional intelligence to build trust, develop high-performing teams and foster an inclusive culture
• A deep commitment to centring lived and living experience, ensuring this informs services, decision-making and organisational direction

This is a rare opportunity to lead an organisation that combines frontline support with national influence, at a time when its voice, visibility and impact are more important than ever.

How to Apply
For further information, please view the appointment brief on the Prospectus website.

To apply, please submit your CV along with a supporting statement (maximum 1,000 words), outlining your suitability for the role.

Recruitment Timetable
Deadline for applications: Wednesday 27 May 2026
Interviews with Prospectus: w/c 1 June 2026
Interviews with the charity:
First round: w/c 15 June
Second round: w/c 22 June

Would you like to work for an established, forward thinking charity and raise vital funds to help support survivors of domestic abuse and sexual violence?

Staying Put is well known for the great care we take with clients and employees alike. We are experts in the domestic abuse field and we continue to develop exciting, new services that are breaking the mould of traditional service provision in this sector.

About the role

The focus of the role will be on digital campaigns and organising and promoting fundraising events to generate new income streams for the charity. These new income streams will allow us to move away from reliance on our core funding and enable us to diversify into areas necessary for us to aim for our strategic goal and reach more clients. 

This role will work closely with the Digital Communications Manager and Service Managers to develop, lead and achieve buy-in on all campaigns and events.

The Fundraiser will build on relationships with existing donors and corporate sponsors and establish further networks of supporters, raising the profile of Staying Put and securing further funding.

Other areas of the role will include identifying and submitting applications for prizes and awards, preparing funding proposals, helping to shape the fundraising strategic plan and reporting on the success of campaigns. 

Part-time, 18.75 hours per week, over 3 days. £30,900 FTE per annum.

About you

We are looking for someone with significant experience in a fundraiser role who has proven knowledge and examples of running and evaluating digital fundraising campaigns. Knowledge of domestic abuse and sexual violence, the impact it has on victims and issues they face, would be an advantage.

Our ideal candidate will have strong interpersonal skills, with the ability to engage, influence and persuade new and existing supporters of Staying Put. You will need to be a self-starter with excellent communication skills. Our ideal candidate will be able to problem solve in dynamic situations and have a creative approach to income generation.

We are looking for a passionate and enthusiastic fundraiser who can generate, develop and run fun and interesting campaigns and events that will create buy-in across a range of audiences.

You will be able to work with initiative, have a high level of self motivation with a “can-do” attitude but who can recognise, work with and develop their strengths within a team.

About us

With over 24 years solid experience of helping survivors of domestic abuse, Staying Put are part of an exciting and innovative, multi-agency partnership working together with Family Action and Women Centre, to develop a ‘one system approach’ to families affected by domestic abuse and sexual violence.

We are proud to provide vital support and services to men, women and children of Bradford who are survivors of domestic abuse and sexual violence. We help people have better lives – and you can too.

We are looking for enthusiastic, experienced, engaged and highly motivated people to join our expanding team.

Be part of an organisation that makes a difference and where 84% of colleagues agree or strongly agree they feel valued and appreciated.

We want to be a great place to work so have attractive benefits;

• 30 days annual leave, plus 8 bank holidays (pro rata) and Birthday Leave
• Employee Assistance Programme
• Workplace pensions and financial benefit app
• Training and development opportunities
• Enhanced maternity pay after 1 year
• Healthcare scheme after probation
• Flexibility and hybrid working where possible
• Death-in-service benefit
• Employee discount scheme & wellbeing platform
• Free on-site parking at most sites

Closing date: 5pm Monday 1st June 2026

Shortlisting date: Wednesday 3rd June 2026

Interview date: Thursday 11th and Tuesday 16th June

About the organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support.  Services include Advocacy, emotional and practical support, one-to-one counselling and group work.

Hours: 35 hours per week (including up to one evening a week and occasional Saturday mornings)

Salary: £29,000- £32,000 (dependent on qualification & experience)

Term: Permanent

About the role

In the role of Young Women and Girls ISVA you will hold a caseload of young women and girls aged 11-17 years old, who have been subjected to sexual violence. You will support those whose choose to report through the criminal justice process. In addition, the role involves providing broader support to young women and girls to address the multiple impacts of sexual violence. This post involves travel across East London, and a hybrid model of home and office working.

About you

This is an exciting opportunity to join a growing Rape Crisis Service in a supportive feminist organisation. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women.  You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly encourage applications from Black, Asian and minoritised women, young women with lived experience and those who have experience of accessing services as a young woman/child.

Closing date: 10am, 26th May 2026

Interview date: 5th June 2026

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Role: Head of Charitable Services

Reporting to: CEO

Salary: £40,000 (pro-rata)

Terms: Permanent, 3 days a week with option to extend to 4 days a week within 6 months (FTE 37.5 hrs a         week)

Background

Buckinghamshire has a fast-growing older population who are the heart and soul of our communities – for example as employers, workers, volunteers, mentors, carers and child-minders. They help make our worlds go round. But when the challenges of older age feel overwhelming, and someone’s own world shrinks, Age UK Bucks is there to support them. Based in Aylesbury and working across the county, our services support older residents to maintain their independence and well-being, especially when times are difficult, helping local older people age batter and access support they deserve.

We have grown as an organisation recently, expanding our services and increasing staff numbers and income as we endeavour to meet the needs of older people in the county, who are struggling to cope with the cost-of-living crisis, after the lasting impact of the pandemic.
 

The Head of Charitable Services is a new role and will play a pivotal part in leading this growth and supporting and developing the teams and culture that deliver them. Alongside this, a key priority is person-centred support and empowerment, and a focus on staff, volunteer and client safety and safeguarding, and skills development. We’ll also be looking to engage service users more dynamically to measure impact and co-produce new services they need and want. 

With growing demand for our services and ambition to be an even more effective voice and empowering champion of older Bucks residents across our communities, there has never been a more exciting time to join Age UK Bucks.

Job purpose
Lead services and teams that support, champion and empower older Bucks residents to meet the many challenges and opportunities of ageing, through charitable services that have high impact and that are sustainably funded, working with all communities in Bucks and through partner collaboration.

The role

Will oversee the development and delivery of high quality, person-centred, compassionate and effective support and services for older people across Bucks that has demonstrable impact and quality - building community connection and championing older people’s needs and opportunities. You will help shape the charity’s charitable approach, work on developing new services, funded from grant applications and community collaboration, and build cases for support and demonstrable impact case studies. Reporting to the CEO, you will work closely with the Head of Commercial Services and Development, dovetailing referral pathways and aligning practice and processes.
 

Key tasks and responsibilities

• Meet the needs of older Bucks residents through effective, high quality, safe and compassionate support and services that can demonstrate impact and are sustainable financially, meeting appropriate quality standards where required
• Develop our people and volunteers, including supporting our safeguarding lead on best practice supervision, risk assessment and mitigation, case work guidance, safeguarding, line management and people development
• Work with SLT to support our Trustee Board, Board Officers and Sub-Committees to enable them to guide and steward the charity appropriately, including developing reports and information/KPIs
• Develop and deliver financially sustainable services, planning and managing income and costs in line with strategy and budgets, working with the Finance leadership and SLT
• Help develop and transform our data collection and story-telling, enabling the organisation to create and share compelling and inspiring impact and outcome reports for stakeholders 
• Support the maintenance and development of our website and social media strategy and assets to support our work and programmes
• Optimise and raise awareness of our services and impact, through developing effective outreach and presentations to key stakeholders, groups, communities and funders
• Act as a champion of older people and an Age Friendly Bucks, representing the charity at key forums, Boards and activities in order to achieve our mission and strategic goals, bringing the voice and needs of older people to the fore.

 Essential qualities:

• Strong and demonstrable people leadership and management skills
• Strong operational delivery experience and skills
• Empathetic to the needs of older people and their families
• Significant Adult social and/or health care experience and knowledge, including safeguarding
• Budget planning and delivery
• Significant impact and outcomes reporting and data collection experience
• Service creation and mobilisation experience
• Experience managing and liaising with commissioners/funders/partners
• UK driving licence

Equal Opportunities

Age UK Buckinghamshire strives to meet the needs of all older people in Bucks but is also aware that some communities could be better served by us. We therefore want to become more representative of the community we serve. We encourage equality, diversity and inclusion in the workplace and encourage applications from our wonderful rainbow of talent in Bucks and people of all ages.

Application Process: 

• Submit your CV and cover letter via CharityJob
• Your cover letter should be no more than 1-2 pages and must explain how you meet the criteria specified in the job description with examples.
• Closing Date: 5th June 2026

Who We Are

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds.

The Gateway is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat.

The Team

Exactly as it says on the tin, the Essential Services Team was set up to deliver essential services and we’re really excited to be restructuring the team. Whilst our Intervention Team works with members to figure out their next steps around housing etc. the Essential Services Team work to make sure that everything is in place we all get to spend time in clean, safe, friendly surroundings.

Working alongside an amazing team of volunteers the Essential Services Team provide it all, hospitality to housekeeping and everything in between.  From welcoming members at reception to helping out with laundry, to making sure the place is clean and comfortable and well maintained, that we have enough of everything, that all the admin is taken care of and and that there’s something nutritious for lunch, the Essential Services Team are at the centre of everything we do – effectively, they are the engine that keeps the 999 Club running.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, creating the best environment and providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour, a flair for hospitality and a no- nonsense, positive attitude looking to make a difference in their community.

This vacancy provides a development opportunity so we are only inviting applications from people who already volunteer with us or have done so in the past.

Good to Know

Based mostly in the Gateway, a busy and occasionally unpredictable environment

May involve dealing with distressed individuals or managing challenging behaviours

Regular contact with people who may be experiencing crisis or hardship.

The hours are 08:45am – 3:30pm, Monday to Friday

Benefits Include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying earnings

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Interviews will be held, in person, on site on Tuesday 09th June 2026

Ashden’s mission is to showcase outstanding climate solutions and accelerate systemic change that unleashes their transformative potential. Our vision is of a world where everyone enjoys access to clean energy. Where people and nature thrive.

For over 25 years, Ashden has worked with enterprises and organisations in the UK and the Global South to find, champion and scale solutions to the climate crisis. We excel in storytelling that connects these solutions with the policymakers, funders and investors poised to help them scale and maximise their impact.  Our support is expanding access to affordable clean energy to farms, villages and refugee camps in the Global South. In the UK, we are helping create warmer homes, greener schools and accelerating climate action across our towns and cities.

Ashden is a highly regarded and well-connected organisation with a strong brand and a track record of building meaningful relationships with high value and high-profile individuals. We are excited to build on the good work already achieved to further scale fundraising in this area.

You will be joining Ashden at a pivotal moment. In 2024, we launched our Changemakers campaign to secure mission-aligned funding from donors making four and five-figure gifts and beyond - a programme you will personally lead and continue to shape and develop - an exciting opportunity to nuture an emerging initiative by stewarding and uplifting current donors whilst attracting new supporters. Working in close partnership with the Director of Business Development, you will also proactively support the prospecting, cultivation and stewardship of both new and existing donors to secure transformational seven-figure gifts. As our Major Donor Lead you will have the opportunity to define, refine and strengthen our major donor proposition more broadly, securing both unrestricted and restricted income to support our long-term impact.

We’re seeking an experienced fundraiser with a track record of securing major gifts and building strong relationships with high-net-worth individuals. While climate or environmental exposure is not essential, alignment with Ashden's values and passion for driving systems change is crucial. You’ll be supported by a collaborative team, including senior leadership and Trustees, and will have key strategic and operational input into the success of our fundraising, the growth of the team, and the broader impact of our charity.

This is a stimulating and rewarding opportunity for someone looking to develop their career within a highly collaborative, passionate and visionary organisation. It is also an outstanding opportunity for those keen to deepen their experience and insight in philanthropy at the highest levels, including meaningful exposure to pioneering venture philanthropy and innovative impact-led funding models.

Location: Hybrid, ideally 2 days in London Victoria office

Hours: Full Time with flexible working agreed. Part time hours or compressed hours will also be considered.

To read more about the role and organisation, please download the full appointment brief below.

Closing Date: 11 June 2026

People Beyond Profit Conversations: 15-19 June 2026

Ashden Interviews: 25 June 2026 (online) and 2 July 2026 (in person).

Mind in Croydon is seeking a compassionate, proactive and community-focused Social Networking Caseworker to support adults experiencing severe and enduring mental health challenges to build confidence, strengthen social networks and engage in meaningful community activities.

This is a person-centred, recovery-focused role working with a caseload of up to 35 individuals. You will support people to identify their goals, access mainstream opportunities such as education, physical activity, cultural groups and volunteering, and gradually reduce reliance on statutory services where appropriate.

The role combines direct one-to-one support, partnership working with mental health professionals and community organisations, and the development of group activities at Fairfield House, Croydon. You will play a key role in enabling people to rebuild independence, confidence and community connections.

This post requires flexibility to meet the needs of the service, which may include occasional weekend work, as part of the rota. Time off in lieu (TOIL) will be provided where additional hours are worked, and there is no routine expectation of frequent out-of-hours working.

If you are motivated by social inclusion, empowerment and practical recovery support, we would welcome your application.

Hours 36 hours a week, full time, worked across a rota covering Saturdays

Reports to: Social Networking Manager

Based at: Mind in Croydon Fairfield House 10 Altyre Road, East Croydon, flexible working with regular presence across our premises and community sites across the London Borough of Croydon

An exciting opportunity has arisen to join RSVP’s well‑established ISVA Team. We are seeking a compassionate and motivated professional to provide specialist support to adults impacted by sexual violence.

This 24‑hour‑per‑week role, worked across three set days (Monday and Friday 9am–5pm, and Thursday 11am–7pm), offers the chance to make a meaningful difference in the lives of those who have reported, or are considering reporting, their experiences to the police.

As an Independent Sexual Violence Advocate (ISVA), you will provide practical guidance, emotional support and clear, empowering information to help adults understand their rights, options and choices. You will walk alongside survivors as they navigate their next steps — offering consistent support whether or not they choose to engage with the criminal justice process.

As a Domestic Abuse Specialist working for Aurora New Dawn, you will work to strengthen the police response to domestic abuse by providing independent, specialist expertise within police control rooms.

Based in a local police control room you will work alongside call handlers, dispatchers, and officers to:

• assess risk and ensure no opportunities for safeguarding are missed
• quality assure police responses to domestic abuse calls
• review incident logs, DASH/DARA risk assessments, and Body Worn Video (BWV) footage
• provide operational advice to officers deploying to incidents
• identify and facilitate referrals into specialist domestic abuse support services
• improve victim safety from the very first point of contact

Working under the direction of a Senior member of staff you will work independently but collaboratively with Thames Valley police, and in line with our organisational values.

This role involves supporting and developing police staff within police centres. There may also be occasions in the future where you attend callouts alongside officers to observe their engagement with victims, to provide feedback that supports risk assessment and safeguarding processes.

PLEASE NOTE: This is an on-site role which requires you to be co-located within police control rooms and/or call centres during your shifts.

MAIN DUTIES

1. Call Review and Quality Assurance

• Listen to live or recently recorded 101/999 calls to assess victim engagement and identify missed domestic abuse indicators.
• Provide constructive, specialist feedback to call handlers to strengthen practice.
• Review selected calls or conduct sampling to identify domestic abuse calls that may have been missed.
• Review body-worn video (BWV) footage as required.

1. Risk Assessment and Escalation

• Review DASH/DARA risk assessments, police logs, and intelligence systems to identify concerns.
• Escalate cases requiring regrading or altered response times to the Force Control Room (FCR) Inspector, documenting all recommendations.
• Identify risk patterns and ensure timely action to safeguard victims.

1. Operational Advice for Officers and Control Room Staff

• Provide attending officers with relevant operational advice and background information via manual intelligence checks, such as:

Ø  protective order status

Ø  history of prior callouts

Ø  known risk indicators

Ø  relevant vulnerabilities or perpetrator patterns

• Add safeguarding information to dispatch logs as appropriate.

1. Multi‑Agency Work and Referrals

• Work closely with the local Victims First Hub, other specialist services and relevant ‘By and For’ organisations to facilitate appropriate onward referrals.
• Provide guidance on appropriate pathways for victims based on risk, identity, and need.
• Support the development of posters, guidance, and resources for FCR staff relating to out‑of‑hours support.

1. Learning, Development and Culture Change

• Support, inform, and where appropriate deliver training for call handlers and new recruits.
• Contribute to identifying themes, patterns, and learning for organisational improvement.
• Participate in review meetings with TVP, OPCC, and the Aurora Management Team.

1. Independence, Governance and Data

• Maintain strict independence while collaborating constructively with police colleagues.
• Work within data protection legislation and information sharing policies, including in relation to police data.
• Maintain accurate, confidential case and activity records.

1. Professional Responsibilities

• Maintain up‑to‑date specialist knowledge of domestic abuse practice.
• Participate in regular clinical supervision, case/workload reviews and line management supervision.
• Work flexibly to meet demand and support resilience across all FCR locations.
• Uphold Aurora New Dawn’s values, ethos and confidentiality standards at all times
• Complete any other duties. appropriate to the role and level.

Corporate Responsibilities

1. The above range of duties and responsibilities is not exhaustive: post holders will be expected to perform work of a similar level and responsibility when requested to do so.
2. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
3. Observe duty to all Heath and Safety rules and take all reasonable care to promote the health and safety of yourself and others.
4. Act in a way that supports and promotes Aurora New Dawn’s Equal Opportunities Policy, which aims to ensure everyone has equal treatment and equal access to employment and services.
5. Contribute to Best value by working in an effective, efficient, and economic way, and to suggest and implement improved ways of working wherever possible. 

IT Security

All staff must strictly adhere to current Aurora New Dawn policy on IT security as instructed by Chief Executive. Any breach of this policy could invoke the Aurora New Dawn disciplinary procedures, which could result in dismissal.

PERSON SPECIFICATION

This job description is a guide to the work you will initially be required to undertake.  It may be changed from time to time to meet changing circumstances.  It does not form part of your contract of employment

DOMESTIC ABUSE SPECIALIST

Essential Skills, Knowledge & Experience

• Demonstrable, direct experience of supporting victims of domestic abuse.
• Strong understanding of:
  • domestic abuse typologies
  • risk assessment and safety planning
  • dynamics of coercive control
• Understanding of trauma-informed practice principles, and their application to policing
• Ability to analyse risk quickly and accurately, including during crisis situations.
• Experience reviewing domestic abuse cases, quality assurance/audit and DIP sampling
• Knowledge of local specialist services, including By and For providers.
• Excellent verbal and written communication skills, including providing clear, constructive feedback and written reports
• Ability to maintain professional boundaries and act with independence.
• Strong IT skills and ability to use case management or intelligence systems.
• Ability to remain calm and effective in a high‑pressure, fast‑moving environment.
• Confidence in representing the organisation at local meetings, training sessions and within multi-agency groups as required.
• Commitment to feminist ethos, equality, and anti‑discriminatory practice.
• Ability to work flexible hours, including evenings and weekends.

Desirable

• IDVA qualification via a recognised provider.
• Experience working with police or within a control room setting.
• Experience delivering training or workshops.
• Experience reviewing Body Worn Video (BWV), police logs, or intelligence systems.
• Experience working in a crisis-response environment (e.g., helplines, emergency services).

Personal Qualities

• Compassionate, empathetic, and victim/survivor‑centred.
• Non‑judgemental, empowering approach.
• Ability to challenge constructively and maintain independence.
• Adaptable, resilient, and able to manage competing demands.
• Reliable, professional, and trustworthy.
• Reflective, with commitment to continuous improvement.

Other Requirements

• Enhanced DBS
• Full Police Vetting is an essential requirement of the post and will be required on acceptance of employment. If full Level 3 Police vetting is not obtained your employment can be terminated.
• Ability to travel across Thames Valley locations.
• Access to a vehicle and valid UK driving
• This role is exempt from the Rehabilitation of Offenders Act 1974.

We encourage applications from women of all backgrounds and communities and are committed to having a team that is diverse in terms of skills, experiences, and abilities. We particularly encourage applications from disabled and Black, Asian, and Minority Ethnic women, as these groups are currently underrepresented in our organisation.

Service Coordinator

Dot Dot Dot is a social enterprise which allows people who do brilliant voluntary work to live in buildings that would otherwise be empty. We provide good, inexpensive housing to people who make a difference, we protect buildings for their owners, and we contribute to communities. Everyone wins.

We are looking for an effective, organised and socially minded person to join our services team as a Service Coordinator. You will be at the heart of our business, directly coordinating and delivering our service to guardians and to property owners. Supported by experienced managers and, making use of a field team and other operational support, you will deliver work across our diverse portfolio. 

As well as the opportunity to see your work making a tangible difference, in this role you will benefit from a friendly work environment, a competitive salary and terms of employment which aim to support a good work-life balance.

The fundamentals of this role

Manage guardians

• Ensure guardians meet our criteria and ready for life as a guardian.
• Manage the guardian sign-up and move-in process.
• Be the main point of contact for guardians.
• Liaise with guardians to resolve any issues or concerns, e.g. poor conduct, licence breaches or vulnerability concerns.
• Work closely with guardians when they need to move on from Dot Dot Dot properties.
• Draw on data to gain insight into guardians and to guide support or interventions as required.
• Coordinate or assist with events, partnerships and other activities to promote volunteering and/or community engagement.
• Collaborate with colleagues to ensure repairs are properly reported and dealt with.
• Collaborate with colleagues to fill voids quickly with suitable guardians.

Manage properties

• Collaborate with colleagues ensure that properties are monitored, set up and managed in line with internal standards, client requirements and any relevant licensing or regulatory standards.
• Organise, monitor and manage the handback of properties to clients, ensuring guardian and client relationships are managed professionally and  effectively.
• Monitor budgets and spending on property issues, to make good choices about spending and to inform budget planning and risk management.
• Collaborate with clients on property repairs, major works or other issues.
• Provide clients with reports and information about their property as required.

Provide excellent client service

• Liaise closely with clients (building owners) to understand their needs and to keep them updated and informed about our work.
• Build strong day-to-day relationships with client contacts, working in a collaborative and service- focused way.
• Understand our client agreements and ensure that our service delivery meets the unique requirements of each contract.
• Identify opportunities to add value for our clients, encouraging the best social and financial value for all parties.

About you

• You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:
• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful, proactive and hands-on approach - the service coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical. 
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Self confident and practical, ready to make decisions and use judgement in a wide variety of contexts, places and situations.

Take a look at our website for further information about this role and the work we do.

Head of Public Affairs

Over the past 2 years, GuildHE has been transforming into the voice for distinctive higher education providers, building our brand on the principle that diversity is necessary for a healthy and vibrant higher education sector.  We have a new look, a renewed energy, and a bold vision for the future of distinctive institutions. Now, we need the final piece of the puzzle: our first-ever Head of Public Affairs. 

This is a landmark appointment for us. As a newly-created role following our recent rebranding, you’ll be building our external presence, taking our fresh identity and the work we’ve undertaken so far to the next level as we seek to double-down on our high-impact advocacy and engagement work.

As our inaugural Head of Public Affairs, you will have a unique mandate to shape the way GuildHE interacts with the world, where you can:

• Own the Narrative: Take our new brand and shape the 'GuildHE voice' across Westminster, the media, and the wider HE sector.

• Build the Blueprint: You will have the autonomy to design our engagement frameworks from scratch—working with the Director of Policy and Strategy to decide how we influence policy and how we best champion the value of specialist education.

• Create a Legacy: Because this is a brand-new headcount, every success will be yours to claim. You are here to build a function that will help define our influence for the next decade.

Who we’re looking for

We’re looking for someone who will champion diversity in higher education. From world-leading arts and agricultural institutions to large and distinctive HE providers who serve their students, industries and communities in innovative ways, you will find the common threads that bind our members and weave them into a compelling national story. You aren’t just representing institutions; you’re representing a vision of a more varied, vibrant educational landscape.

We’re looking for pioneers, who are energised by the phrase, “we haven’t done that before.” We’ve done the work on our look and feel—now we need you to provide the megaphone. If you’re a strategist who loves the 'start-up' energy of building and expanding functions within a respected, established body, we want to hear from you.

This this is the right job for you?  Please send a cover letter explaining that to us (max 2 pgs) and a CV by the deadline.

Application closing date: May 22

Interviews: June 3-4

Good systems enable better care.

We’re so grateful for all our supporters. We want them to feel valued as they generously support our mission to empower churches to end homelessness in the UK. And to do that well, we need someone who is passionate about people, data and systems. Great supporter care depends on accurate data. 

Are you highly organised, great with people and confident working with CRM systems? Do you have excellent attention to detail and enjoy improving processes, data quality and reporting? 

This is an exciting, varied and hands-on role combining supporter stewardship, CRM management, reporting and insight. You’ll play a key role in ensuring supporters receive excellent care and stewardship, while taking ownership of CRM data quality, reporting and continuous improvement across our systems. 

Reporting to the Fundraising Lead, you’ll support the development of our CRM, maintain high standards of data quality, producing clear reporting and insight, and help improve how we use data across the organisation. You’ll play a key role in future CRM developments. 

As part of a small but growing team, you’ll work closely with colleagues across the organisation, so the ability to build strong relationships and collaborate effectively is essential.

We are passionate about combining professional excellence with spiritual passion. The first quality we look for in our staff is a commitment to the work we do, matched by integrity and a desire to live out our values. A deep commitment to the Christian faith is essential, alongside the ability to communicate the nuance of our faith-driven work sensitively, maturely and passionately.

This is a hybrid role across our Peterborough, Nottingham, Cambridge and Norwich offices, alongside home working. Wednesdays are a regular team day in Peterborough and are a key part of how we work together. We usually work in person around two days per week, with flexibility on the rest of the pattern. 

We are committed to staff wellbeing and offer a range of benefits including generous annual leave, retreat days, sabbatical leave, an employee assistance programme and a generous workplace pension.

Help us strengthen how we use data to serve our mission. 
Help us empower churches to end homelessness in the UK.