Crisis manager jobs

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are looking for an Interim Head of Events to manage our existing events portfolio as maternity cover. You will be responsible for managing a range of well-established, high profile events including our flagship Annual Dinner which raises over £1.6M and is critical to our donor engagement, retention and income. You will ensure all our events run successfully, are organised to the highest standards and delivered with immaculate care and precision. You will manage a small team of two, providing guidance and support where needed. You will also work closely with our Marketing and Communications team to develop content and marketing for events.

You will join our Fundraising team, which is made up of 11 individuals working across a range of portfolios, including: trusts and foundations, institutional funding, major donor fundraising, individual giving and legacies, online matched funding campaigns, events, donor acquisition and engagement.   

You should have:

• Significant experience and a proven track record of event planning, coordination and delivery to an exceptionally high standard, within the non-profit sector.
• Experience of managing a small team
• Experience of managing budgets
• Experience working alongside Chairs, Trustees and/or Event Committees
• Exceptional organisational skills and attention to detail
• Strong written and verbal communication skills, able to communicate to a wide range of stakeholders.
• Ability to multitask, managing numerous priorities at the same time, to tight deadlines
• The ability to use your own initiative and to work under pressure. 
• Excellent interpersonal skills and the ability to develop and maintain good working relationships with colleagues at all levels and with senior volunteers
• A commitment and empathy to the work and values of World Jewish Relief.

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
• Enhanced maternity & paternity pay
• Employee Assistance Programme – free, confidential advice or support with any personal or work related concerns or free counselling if needed
• Season ticket / travel to work loan
• Cycle to Work Scheme
• On Friday the office closes at 3pm
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

How to apply

Please upload your CV and a cover letter which demonstrates your suitability for the role answering the following question in your cover letter:

· Why does this role appeal to you and how do you meet the criteria in the person specification?

Interviews will be held on Monday 27th April

Have you got experience and a passion for working to support women? We are seeking a new team member to join our small team, in a well-established charity, to support and empower women who experience multiple disadvantages and want to make positive changes to their lives.

We are seeking a Women’s Support Worker to join our Door of Hope team in the East End of London. The role will involve working directly with women who sell sex in Tower Hamlets; supporting them to make goals and support the changes that they wish to make, through information sharing, advocacy, and practical support.  We offer this whilst also providing a non-judgemental, and confidential space to talk and be heard.

Who are we looking for…

• You will have the commitment and creativity to engage women who can often be isolated and have difficulty engaging with other services. 
• You will be able to think and work independently yet also be a supportive colleague to the wider team. 
• You will have frontline experience of working with vulnerable women/adults. This might be within the context of domestic/sexual abuse, substance misuse, mental health, or housing. Or it may be of direct experience of women in the sex industry.  You will thrive on supporting women to become empowered and to make positive change.
• You will possess energy, motivation, and professional resilience. 
• You hold a level of confidence in advocating on behalf of women and to other professionals and services, whilst ever mindful of ways to support and encourage the empowerment of women in the process.

About Beyond the Streets

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centered support, provide training for the third sector and statutory professionals, and create resources and reports informed by research, lived experience, and practitioner experience. Our training and partnership work seeks to equip professionals to understand the sex industry, particularly survival sex, and to support them to engage with women selling sex in a trauma-informed way.

You’ll enjoy…

• Competitive pay – earn £30,600 rising to £31,407 FTE on successful completion of probation (this includes London weighting)
• Pension - 5% employer contribution, 3% employee contribution
• Generous annual leave - 33 days including bank holidays pro rata
• Flexible working – Our core hours are 10am to 3pm
• Family friendly policies – parental leave from day 1 of employment, an enhanced maternity pay policy and a flexi time policy as standard
• Career opportunities – develop yourself and your career in a reputable national organisation who are specialists in the VAWG sector
• Personal development allowance – to further your work-based skills and knowledge
• Cycle to work scheme – tax free allowance to buy
• Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll
• Travel season ticket loan scheme - an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
• Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis.
• Blue light discount – a well recognized national discount card scheme. It will cost you £4.99 for two years’ membership but the discounts are large, and it’s widely accepted.
• Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional problems that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family.

All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check.

RSPCA Little Valley Animal Shelter is seeking an exceptional Chief Executive Officer to guide us through an exciting period of growth, transformation and renewed strategic ambition.

At Little Valley, our purpose is clear: to promote kindness, prevent cruelty, and provide outstanding welfare for the animals who rely on us. Our next Chief Executive Officer will inspire staff and volunteers, strengthen community partnerships, and lead with clarity, compassion and courage.

About the role

Our team is united by our compassion, collaboration, integrity, excellence and deep connection to our community - values that guide every decision we make. We are looking for a Chief Executive Officer who will champion these values in everything they do.

We are in a pivotal moment of investment and cultural renewal, with major developments underway - including improved facilities, modernisation of systems, strategic income growth and strengthened community engagement. This is your opportunity to lead an ambitious and much‑loved charity into its next chapter.

Key Responsibilities

(Full Job Description and Person Specification attached.)

• Lead the organisation’s strategic direction, ensuring alignment with our mission, values and long‑term goals.
• Drive high‑quality, compassionate animal welfare services across all operational areas.
• Provide visible, empathetic leadership that supports a positive culture for staff and volunteers.
• Ensure strong financial stewardship, diversifying income and securing long‑term sustainability.
• Strengthen partnerships, community profile and external relationships across the region.
• Champion innovation, operational excellence and continuous improvement at every level.

About You

You’ll bring proven senior leadership experience, exceptional communication skills, strong financial and governance capability, and the emotional intelligence needed to lead a complex and values‑driven organisation. Above all, you’ll bring a genuine passion for animal welfare and a commitment to ensuring values remain at the heart of everything we do.

Why join us?

As our Chief Executive Officer, you will lead a dedicated team, steward an organisation with strong foundations, and be at the forefront of shaping a more compassionate future for animals across Devon. This is more than a leadership role - it’s a chance to create lasting impact.

How to apply

Please submit your CV and a supporting statement (maximum two pages) outlining how your experience, leadership and values make you the right person to become our next Chief Executive Officer.

Application deadline: Tuesday 7 April, 5pm

We encourage applications from leaders who are motivated by purpose, committed to impact and inspired by the opportunity to shape the future of Little Valley Animal Shelter.

#Chief Executive Officer #Chief Executive #CEO #Chief Executive Officer

About Us 

We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable corporate abuses of power that harm people and planet.

For over 30 years, Global Witness has pioneered an approach that merges bold investigations with determined campaigning to secure better protections for people and our planet. We’ve gone undercover to unmask the violence and secretive deals that underpin the “blood diamond” industry. Our data-driven analysis has tracked the flow of commodities across the globe. And we’ve sought out powerful testimonies that tell the story of environmental harm and repression first-hand.

With three decades of campaigning for a fair and just planet under our belt, we reframed our focus in 2020 to address humanity’s greatest challenge: the climate crisis.

The Role

This role is either London based on a permanent contract (2 days in the office) or Kenya/Brazil based on a consultancy contract.

As Project Officer, you will play a vital role in ensuring the effective delivery of our campaigning work. You will provide project management support across teams, strengthen systems and processes, and help us deliver impact. You will keep projects on track, support collaboration, and ensure accountability to our donors through regular reporting.

Responsibilities include;

• Project Management & Delivery
• Monitoring, Evaluation and Impact Reporting
• Resource & Budget Management
• Collaboration & Organisational Contribution
• Fundraising & Donor Engagement

Who we are looking for

• Experience providing project management or coordination support in a complex, multi stakeholder environment.
• Strong organisational skills, with the ability to manage multiple priorities and deadlines.
• Financial literacy, with experience tracking budgets and supporting accurate costings.
• Experience preparing reports for donors, funders, or other external stakeholders.
• Excellent written and verbal communication skills, with attention to detail.
• Collaborative and supportive team player with the ability to build positive relationships across teams.
• Proactive problem-solver, comfortable with ambiguity and able to adapt quickly to change
• Commitment to the values of diversity, equity, and inclusion.
• Self-motivated and able to take initiative.
• Shares our values and is committed to contributing to our diversity, equity and inclusion journey.

Desirable

• Experience working in an NGO, campaigning, or advocacy environment.
• Familiarity with monitoring, evaluation, and learning (MEL) frameworks.
• Experience supporting fundraising efforts or donor engagement.

How to Apply

Please download the job pack attached above for the full details of the role.

Valued Recruitment is working exclusively with Global Witness to recruit for their growing team. We are an ethical recruitment company, intent on hiring inclusively and transparently.

The closing date for this role is Tuesday 14th April.

To apply, we welcome a CV and 500 words which answers the following questions;

1. Can you share an example of when you developed or introduced a project management structure or tool for a team, project or organisation where people were time-poor, unfamiliar with the terminology, or sceptical of its value? What did you do to make it practical and useful? (250 words) 

2. What do you think needs to change in project management practice if organisations are to respond well to an increasingly uncertain and fast-changing world? (250 words) 

Accessibility is incredibly important to us here at Valued Recruitment and at Global Witness. If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know. No question or request is too big or too small. We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process.

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role to provide maternity cover for up to 1 year working 30 hours per week covering Medway Magistrates Court .

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.  

As a RISE Advisor working on our RISE programme you will be a fundamental part of our team, supporting the delivery and the development of the service. The service provides a range of trauma-informed and person-centred one to one and group support to victims and those who have harmed aged 15 and above. We provided focused support to those impacted by Domestic Abuse, Sexual Violence and Stalking to access education, training, employment or volunteering.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role will be on a 12 month contract and can be based in Devon, Wiltshire or Gloucestershire. It may include evening and weekend work when required.

Key Responsibilities

• Triage and assess service users to consider their suitability for the RISE Service.
• Utilise a trauma informed approach to help people return to or access ETE.
• Support individuals to increase work related skills, such as the development of CV writing, financial management and IT skills.
• Work with a diverse client group, creating bespoke action and support plans for each individual.
• Facilitate group support sessions in addition to one-to-one support.
• With support and advice from the Service manager, support and help develop new groups following a trauma informed approach.
• Build and further developing relationships/links with ETE providers and corporate partners to expand the provision for our service users.
• Risk assess those you are supporting and take proactive action to address risk and safeguarding concerns.
• Play an active role in the recruitment process of volunteers in addition to management of volunteers, ensuring they are kept up to date and involved in the organisation, and able to support our service users.
• Ensure risk assessments are completed where required and safety plans are completed on time and regularly.
• Work closely with the service manager to develop the service, supporting its ongoing growth and expansion.
• Record all contact with service users and abide by confidentiality requirements.
• Record and monitor data to enable the service to be fully evaluated.
• Work closely with the services across FearFree, developing close working relationships and supporting people who may be accessing support from our other services.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Our Triage service is often the first safe doorway someone steps through when they're ready to move away from the crisis of homelessness, and the person who greets them can make all the difference. 

We are seeking a professional with warmth, a creative approach to problem solving, and a genuine belief that we are all born equal. 

As our Homelessness Coordinator - or Welcome and Triage Coordinator - you’ll be the first point of contact for people coming in from the streets. You’ll offer reassurance, complete assessments, and help individuals take their first steps toward stability and safer accommodation. You’ll work closely with outreach teams and partner agencies to make sure no one slips through the net.

This role is about human connection and creating a moment of safety that can change the direction of someone’s life.

What you’ll be doing

• Welcoming people into emergency accommodation with compassion and respect
• Carrying out assessments and support plans that put the person at the centre
• Helping individuals feel safe, grounded, and hopeful during difficult moments
• Working with partners across Wirral to secure the right support
• Keeping triage spaces calm, clean, and supportive of good mental health
• Supporting positive move‑on into longer‑term accommodation

What you’ll bring

• Empathy and the ability to meet people where they are
• A commitment to trauma‑informed, person‑centred practice
• Strong organisational skills and a steady, grounded presence
• A belief that everyone deserves dignity, safety, and a chance to rebuild

Why join YMCA Wirral?

We are part of a dynamic and growing team. If you want a role that offers meaning, not just money, you’ve come to the right place.

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

We’re now seeking aHead of Communications, with exceptional PR campaign experience, someone who canlead high-impact multi-channel campaigns that influence opinion and spark conversations. You’ll set and drivea bold, integrated communications strategy at a significant cultural moment for Bible Society. You will ensure we continue to speak clearly and confidently into both the Church and wider public life, helping position the Bible as a source of wisdom and hope. This is a role for a gifted communicator who can navigate complex cultural issues with clarity and grace, while bringing theological sensitivity, cultural intelligence and strategic insight 

You’ll oversee all aspects of our external and internal communications – from media relations,campaign delivery, digital engagement and reputation management to editorial quality, storytelling and internal messaging. Leading a talented multidisciplinary team, you will help shape how Bible Society is understood, trusted and talked about, equipping senior leaders (including our Chief Executive) to communicate with confidence and impact.

If you’re excited by the challenge of creating standout PR campaigns, engaging diverse audiences and championing the credibility and relevance of Scripture today – and you have the legal right to work and remain in the UK – we’d love to hear from you. Please provide your CV and a 250-word statement that sets out your motivation and relevant experience for the job. 

About Us
Groundwork Cheshire, Lancashire & Merseyside is a community-focused charity committed to changing lives and transforming places. We deliver a wide range of programmes that support people to improve their prospects and wellbeing.

The Opportunity
We’re looking for a passionate and motivated Assistant Team Leader to deliver our King’s Trust Team Programme—a 12-week personal development course for young people aged 16–25. This is your chance to make a real difference in the lives of young people who are unemployed or facing personal challenges.

The Assistant Team Leader will work as part of a team to deliver The King’s Trust Team Programme in order to achieve the desired outcomes and raise the life chances and attainment of young people attending the programme.

From recruitment of learners to the end of the programme you will be working closely with the Team Leader and other Groundwork CLM Staff to provide an engaging, challenging fun programme designed to inspire and motivate young people aged 16-25. The role requires skills to be able to work in a fast paced environment where the tasks and situations vary daily but you will have the opportunity to make a tangible difference to the lives of young people.

What We Offer

• 25 days annual leave + 1 extra day for Christmas closure
• 8 public holidays
• Flexible working arrangements
• Aviva Auto-Enrolment Pension Scheme
• Employee Assistance Programme
• Ongoing training and development

This role requires a clear Enhanced DBS check.

Based: Leigh - 69 Church Street, Leigh, WN7 1AZ. May be required to work at other Groundwork locations as needed
Hours of work: Full time, 36.25 hours per week
Salary: £25,524 - £26,070
Permanent Contract (subject to funding)

Closing date: Friday 17th April 2026
Interviews: Tuesday 28th April 2026

Job Title: Duty Worker

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement

Contract type: Full Time, Fixed Term (until March 2027)

Hours: 37.5 hours per week

We are recruiting for a Duty Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.

The central duty team (3 duty workers) will work closely with Refuge’s 6 floating support workers and floating support manager, and each service in the partnership has dedicated management to provide support and oversight for staff, and lead on safeguarding and project management.

We are looking for somone who has proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. The post-holder will also have excellent casework skills, good written and verbal communication skills, clear professional boundaries, and be a proactive team player.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am on 24 April 2026

Interview Date: 5 May 2026

We seek individuals deeply committed to supporting children and young people, driven by intrinsic motivation and unwavering standards for themselves and others. If you resonate with this, we invite you to join our team!

AllChild (formerly West London Zone) is a non-profit organisation that proactively works with children and their families to flourish socially, emotionally and academically through our tailored Impact Programme.

Working with schools, we identify and support children and young people before the need for crisis intervention, connecting them to the help they need through our trusted adult, the Link Worker.

Our Senior Link Worker is based in the school with the children and young people they are working with on our programme. You will work directly with the children, their families, their teachers and our partners to design and facilitate a two-year Impact Programme of support and champion the children and young people along the way.

Since our launch in 2016, our Impact Programme has helped thousands of children and young people at the tipping point of need. 75% are no longer at risk in their emotional and mental wellbeing; two-thirds improved their grades, and 90% of schools renew after the first programme, noting ‘transformational or significant positive impact’ for the children and the wider school environment.

We are proud to be an employer that puts equity, diversity and inclusion at the core of all that we do, for the benefit of our employees, our partners, and the communities that we work with. We are proud of our diversity and are therefore keen to receive applications from people who may be underrepresented in our AllChild community.

For more information and to apply, please visit our website via the Apply button.

Closing date: 10 April 2026.

Job Title:                     Trust & Foundations Officer 

Reporting To:             Trusts and Foundations Manager 

Salary Range:             £33,000 per annum 

Contract Type:            Permanent 

Location:                   Hybrid, across London sites and Sheffield, with expectation to attend meetings in London, once a month minimum                                         
 

Working days/hours per week: 35 hours per week, 9AM – 5PM
 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 
Supporting the step change in growth of the Statutory, Trusts and Foundations income stream.

Duties & Responsibilities 

• Collaborate with Manager and Senior Managers to manage portfolio through excellent stewardship
• Supporting the creation of a high-quality pipeline of new funding opportunities
• Manage a portfolio of low-level trusts and foundations, with opportunity to progress to mid-level funders
• Write compelling and visually engaging funding applications to new and existing trusts, working in collaboration with finance colleagues to ensure accurate budget and income allocation
• Manage significant mailing programmes to prospects, each campaign focused on specific projects or urgent appeals, including follow up contact  
• Supporting the timely and accurate submission of funding proposals considering finder deadlines and application requirements
• Excellent stewardship of existing funders through timely submission of repots  and thank you correspondence
• Monitoring and evaluation of projects
• Supporting colleagues with important bid administration and activity 
• Supporting and attending stewardship events as required
• Adherence to GDPR and relevant legislation and guidelines of the Fundraising Regulator

Please Note: We do not accept applications from external sites or CVs via email. Please apply through the application form on our website or via the link below.

We’re a student-focused organisation committed to creating a more inclusive and supportive university experience. With the ongoing cost-of-living crisis affecting students across the UK, access to basic essentials has never been more important. Our growing basic needs service provides support with food, toiletries, clothing, financial wellbeing, and life skills – and we’re looking for an experienced and motivated Head of Basic Needs and Partnerships to lead it.

As Head of Basic Needs and Partnerships, you’ll take strategic and operational ownership of a vital service that supports hundreds of students every week. Reporting to the Associate Director of Student Engagement, this Head of Basic Needs and Partnerships role combines leadership, partnership development, and innovation. You’ll also manage two key roles – the Basic Needs Project Coordinator and Senior Financial Wellbeing Coordinator – ensuring the team is supported, focused, and empowered to deliver high-quality services.

This Head of Basic Needs and Partnerships position is central to growing the service into a sustainable, community-powered hub. You’ll build strong relationships with external partners and donors, expand financial wellbeing and preventative programmes, and help shape initiatives like budgeting workshops, cooking sessions, and life-skills training that support students before they reach crisis point.

Key Responsibilities:

- Lead the strategic development and delivery of the basic needs service

- Line manage and support the Basic Needs Project Coordinator and Senior Financial Wellbeing Coordinator

- Build and maintain partnerships with community organisations, funders, and stakeholders

- Expand financial wellbeing and preventative support programmes

- Use data and insight to evaluate impact and improve service delivery

- Ensure services are inclusive, accessible, and aligned with student needs

- Support financial planning and long-term sustainability

Essential Criteria:

- Experience in a leadership or management role, ideally within student services, wellbeing, or community support

- Strong partnership-building and stakeholder engagement skills

- Excellent organisational and strategic planning abilities

- Experience managing staff and supporting team development

- Confidence using data to inform decisions and demonstrate impact

- A genuine passion for supporting students and tackling inequality

What we offer:

- Hybrid working options (where possible)

- A supportive and inclusive working environment

- Opportunities for professional development and progression

- The chance to make a meaningful, lasting impact on student lives

If you’re a collaborative and forward-thinking leader who enjoys leading people, building partnerships, and creating practical solutions, we’d love to hear from you.

Please read the full role profile before applying, as well as our guide to recruitment.

Details:

Salary: £36,301 – £40,560 per annum per year

Contract: Permanent, Full-time

Hours: 35 hours per week (with flexible working)

Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK

Recruitment Timeline

Applications opened: 23/03/2026

Applications close: 12/04/2026 23:59 pm

Interviews: 23/04/2026

Role Commencing: 01/06/2026

We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. Once the vacancy has closed, we’re unable to accept late applications to ensure a fair process for all candidates.

Start Date: Immediately (subject to pre-employment checks)

Location: Great Ormond Street Hospital, WC1

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.

You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.

Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.

What you will bring to the role

• Relevant experience of client-centred advice work with competency in welfare benefits and housing casework.
• Experience of researching complex advice issues including those outside of your advice experience
• Meet the accreditation requirements to the Money and Pensions Service (MaPS) quality framework to advice and casework levels. Documentary evidence of accreditation will be required.

Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.

To apply complete our application form and online application process at Adviser.

Closing deadline for applications is: 9.00am on Friday 24 April 2026

If you have recently applied for this role, please do not apply again.

​Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date.

CVs are not accepted.

Interview date: 29 and 29 April 2026

Interviews will be held on Zoom.

The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.