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Crm training and development lead jobs
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Selly Oak, West Midlands (On-site)
£31,110 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Donor Experience Officer - Fundraising
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
We're looking for a Donor Experience Officer to play a vital role within Acorns Children's Hospice's Fundraising team. As one of the first points of contact for our supporters, you'll help ensure every donation, enquiry and interaction receives a professional, personal and timely response.
This is a varied role that combines supporter care, relationship building, administration and communications. You'll be responsible for managing the end-to-end journey of donations, from processing gifts and maintaining accurate supporter records through to creating meaningful communications that show donors the impact of their support.
Working with colleagues across fundraising, marketing and care, you'll help deliver supporter journeys and stewardship communications that make supporters feel recognised, valued and connected to the difference they are making for local children and families. At the same time, you'll help ensure our fundraising operations run smoothly through excellent administration, data management and attention to detail.
About the Role
As Donor Experience Officer, you'll play a central role in delivering Acorns' donor experience strategy and ensuring supporters receive an exceptional experience at every stage of their journey with us. You'll balance relationship-focused supporter engagement with the day-to-day administration that underpins successful fundraising activity.
Key responsibilities include:
- Acting as a first point of contact for supporter enquiries across email, telephone, social media and written communications.
- Supervising the recording, banking and thanking of donations, ensuring supporter gifts are processed accurately and efficiently.
- Maintaining accurate and up-to-date supporter information within our CRM system.
- Supporting the delivery of donor journeys, stewardship activity and supporter engagement plans.
- Creating and coordinating supporter communications, fundraising content and impact reports.
- Gathering supporter feedback and using insight to help improve supporter experiences.
- Supporting fundraising teams with stewardship planning and engagement activity
- Managing fundraising resources and materials to ensure supporters receive what they need at the right time.
About You
We're looking for someone who combines excellent organisational skills with a genuine passion for supporter care.
You'll understand that great donor experiences are built on both meaningful relationships and excellent administration. Whether you're responding to a supporter enquiry, processing a donation or creating stewardship content, you'll take pride in delivering a high-quality experience and ensuring every supporter feels valued.
You'll bring:
- Experience in supporter care, fundraising, customer service, administration or relationship management.
- Excellent written and verbal communication skills with the ability to create engaging content for a range of audiences.
- Strong organisational skills and the ability to manage multiple priorities.
- Experience using CRM systems such as Raiser's Edge, Donorfy, Salesforce or similar.
- Excellent attention to detail and a commitment to accuracy.
- A collaborative and proactive approach to work.
- A passion for delivering outstanding supporter experiences.
This role would suit candidates with experience as a Supporter Care Officer, Donor Stewardship Officer, Customer Experience Executive, Customer Relations, Membership or Community Engagement Officer, or Fundraising Officer/Administrator. We also welcome applicants with transferable experience in customer service, relationship management and stakeholder engagement.
About Acorns Children's Hospice
At Acorns, we provide specialist palliative care and support for children with life-limiting and life-threatening conditions and their families across the West Midlands. We support families in our hospices, in their homes and within the community, providing care wherever and whenever it's needed.
As one of the UK's largest children's hospice charities, we need to raise more than £14 million every year to fund our vital services. Every supporter who donates, fundraises or campaigns for Acorns helps make that care possible. The Donor Experience team plays a crucial role in nurturing those relationships and ensuring every supporter understands the impact of their generosity
What We Offer
- £31,110 per annum
- 37.5 hours per week
- Based in Birmingham (B29 6HZ)
- Employee discounts from leading retailers – including the Blue Light Card
- Discounts on refurbished tech
- Health cash plan
- Gym membership and equipment discount scheme
- Bike2Work scheme - save up to 42% on bikes and equipment
- Wellbeing, legal and financial support
- Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
- Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
- NHS pension scheme life assurance or Acorns group life assurance scheme
- Annual leave entitlement increases with length of service
You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.
As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.
Find out about our culture, career development, benefits and more here: Why Work for Acorns?
Regarding the application for this vacancy - you don't need to include a supporting statement, but there are a few questions to answer.
Organisation
Posted on: 03 July 2026
Closing date: 19 July 2026 at 23:30
Job ref: 315856CHJ
Tags: Fundraising
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Job description
MERSEYSIDE YOUTH ASSOCIATION LTD
Is seeking to recruit the following:
Youth Hub Co-ordinator
Hours:
35 per week
(May Include Evening and Weekend Work)
Salary: £33,688 p.a. - MYA Grade 6 Pt. 24
Fixed Term Funded to 31st May 2027
Help Young People Build Brighter Futures – Join MYA as our Youth Hub Co-ordinator
Youth unemployment continues to impact too many young people across Liverpool and Knowsley, leaving them disconnected from opportunities and unsure about their future. We're looking for an experienced and passionate Youth Hub Co-ordinator to lead our Youth Employment Hubs and help change that.
You'll lead a dedicated team, build strong partnerships with employers and local agencies, and ensure young people facing complex barriers can access the support, skills and opportunities they need to thrive.
This is your chance to make a lasting difference, helping young people gain confidence, move into employment, training or education, and create brighter futures for themselves and their communities.
If you're a values-driven leader who believes every young person deserves the opportunity to succeed, we'd love to hear from you. Apply today and be part of making real change happen.
The successful candidate must hold a relevant qualification to at least Level 4 or above
Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children.
The above post will be subject to Enhanced Disclosure,
If you are interested in the post please visit our website and complete the online application.
Please note, CV’s will not be accepted and should not be part of your supporting information.
Closing Date for Completed Applications: Midnight Wednesday 15th July 2026
Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment
Organisation
Merseyside Youth Association Ltd
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Creating a Positive and Lasting Change in the Lives of Merseyside's Young People
Posted on: 02 July 2026
Closing date: 15 July 2026 at 10:40
Job ref: Job 1
Tags: Youth / Children
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Thank you!
Remote
Circa £60,000 per year
Full-time
Contract (One year )
Job description
Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.
This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.
Who are we looking for?
We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.
You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.
Person specification
Key requirements include:
- Significant senior-level experience in operations, governance or compliance within a charity or similar environment.
- Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership.
- Experience overseeing organisational functions such as HR, IT, data protection or risk.
- Proven ability to manage multiple priorities and lead cross-organisational work effectively.
- Strong judgement, integrity and the ability to handle sensitive matters with discretion.
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.
Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.
First-stage interview: Thursday 6 August
Second-stage interview: Thursday 13 August
Organisation
Solving Kids' Cancer UK
View profile
Registered Charity
11 - 20
Registered Charity
11 - 20
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
Posted on: 30 June 2026
Closing date: 28 July 2026 at 23:30
Job ref: Operations Director (maternity cover)
Tags: Project Management, Operations, Compliance / Quality, Governance / Management
The client requests no contact from agencies or media sales.
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Thank you!
Liverpool, Merseyside (On-site)
£27,391 - £30,103 per year
Part-time (28)
Contract (11 Months)
Job description
MERSEYSIDE YOUTH ASSOCIATION LTD
Is seeking to recruit the following:
Youth Hub Intensive Mentor
(Black, Asian, and Minoritised Communities Engagement)
Hours:
28 per week
(May Include Evening and Weekend Work)
Salary:
£27,391 - £30,103 p.a. (Pro Rata) - MYA Grade 5 Point 17-20
Fixed Term Funded to 31st May 2027
Youth unemployment remains a major challenge, and we're looking for a passionate Youth Hub Mentor to help young people from Black, Asian and Minoritised Communities overcome barriers and move into employment, education and training.
As part of MYA's friendly and energetic Youth Hub team, you'll build relationships in local communities, provide one-to-one mentoring, and connect young people with opportunities that can change their lives.
This is a varied, hands-on role where you'll:
· Deliver outreach and engagement in communities.
· Support young people to build confidence, skills and aspirations.
· Work closely with employers and partners to create opportunities.
· Provide tailored mentoring and support young people into employment.
· Help young people sustain and succeed in work.
We're looking for someone who is approachable, proactive and committed to making a genuine difference.
If you're passionate about supporting young people and tackling inequality, we'd love to hear from you.
Join MYA and help change lives across Liverpool City Region.
Merseyside Youth Association Limited Actively Promotes the Safeguarding of Vulnerable Adults, Young People and Children.
The above post will be subject to Enhanced Disclosure,
If you are interested in this post please visit our website and complete the online application.
Please note, CV’s will not be accepted and should not be part of your supporting information.
Closing Date for Completed Applications: Midnight Wednesday 15th July 2026
Merseyside Youth Association Limited is an equal opportunities employer and is committed to maintaining a non-abusive environment
Organisation
Merseyside Youth Association Ltd
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
Creating a Positive and Lasting Change in the Lives of Merseyside's Young People
Posted on: 02 July 2026
Closing date: 15 July 2026 at 10:16
Job ref: Job 2
Tags: Youth / Children
Does something look incorrect in this job listing?
Thank you!
Remote
£27,000 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Community Fundraising Assistant - North
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Are you able to provide friendly and professional support to fundraisers and supporters?
- Do you have experience in supporting events or community activities?
- Do you live in either Scotland, North East England, North West England or the East Midlands?
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Organisation
Brain Tumour Research
View profile
Registered Charity
51 - 100
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
Posted on: 22 June 2026
Closing date: 09 July 2026 at 23:30
Tags: Administration, Fundraising, Engagement / Outreach, Entry level / Graduate, Community Fundraising, Events / Activities
The client requests no contact from agencies or media sales.
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Thank you!
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