207 Digital delivery lead jobs
Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.
Senior Legacy Marketing Manager (UK and International)
Role type:Full time; Permanent
Location:Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary: £45,000 to £50,000 per annum (depending upon skills and experience)
About the role
As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet.
As part of this exciting role, you’ll be responsible for:
- Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
- UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
- International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
- Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.
About you
To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets.
You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns.
Skills and experience you’ll need to bring as part of this role:
- Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
- Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
- Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
- Experience of working collaboratively with international teams across multiple countries and time zones.
- Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
- Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
- A demonstrable interest in farm animal welfare issues and Compassion’s mission.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car scheme available
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV.
Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 29 September 2026
1stStage (Teams) Interview
2ndStage (Face to Face at HQ) Interview, with task
“Join us in building a more compassionate future for animals, people, and the planet.”
As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.
Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal Institution (Ri) is an independent charity that has been connecting people with science of more than 225 years. Guided by our vision that Science is for Everyone, we have brought science to life through a vibrant programme of inspirational talks, education programmes and - with almost 1.8m YouTube subscribers - digital content that reaches audiences around the world
We are now seeking an exceptional relationship builder and event manager to help drive the success of our ambitious £20 million Be the Spark campaign. this is an exciting opportunity to help shape a new approach to major donor engagement, creating meaningful experiences that strengthen relationships, increase giving and enhance the Ri's reputation among influential audiences. Your work will play an important role in the success of the Be the Spark campaign and help secure the future of the Ri, ensuring that future generations can continue to be inspired by science.
About the Role
Working closely with the Head of Fundraising, you will build and strengthen relationships with major donors, prospective supporters and influential advocates, developing engagement opportunities that inspire long-term giving.
You will lead the planning and delivery of a programme of high-quality fundraising and cultivation events, from intimate donor gatherings to major campaign launches and prestigious VIP occasions. Working with senior stakeholders, trustees, ambassadors and supporters, you will ensure that every interaction strengthens relationships and creates meaningful opportunities for support.
This is a varied and highly visible role that combines strategic relationship management, fundraising, event delivery and stakeholder engagement.
What You'll Be Doing
· Building and managing relationships with major donors, prospects and influential supporters.
· Developing tailored cultivation and stewardship plans that deepen engagement and inspire giving.
· Delivering exceptional fundraising, cultivation and VIP events from concept through to completion.
· Supporting senior leaders, trustees and ambassadors to identify and develop donor engagement opportunities.
About You
You will be an experienced relationship manager with a talent for bringing people together around a compelling cause. Comfortable working with senior stakeholders and high-profile supporters, you will combine excellent interpersonal skills with strong organisational ability and attention to detail.
We're particularly interested in hearing from candidates who have:
· Experience managing high-value stakeholder or VIP relationships.
· A track record of delivering successful fundraising, engagement or high-profile events.
· Outstanding communication and relationship-building skills.
· Strong judgement, discretion and stakeholder management skills.
· The ability to manage multiple priorities and deliver results in a fast-paced environment.
An interest in science, education or public engagement would be an advantage.
Are you interested in joining our passionate team dedicated to inspiring people with science?
If so, download the full job description and person specification and apply by uploading your CV and a supporting statement of no more than 500 words setting out why you want the job and how your skills and experience meet the criteria set out in the person spec
Closing date for applications: midnight on Monday 28 September
Interviews are scheduled for w/c 5 October - however we may interview as applications come in and may close the application process early if we receive a strong field of applicants.
The Ri is a charity that brings the public and scientists together to share their interest and passion for science.

The client requests no contact from agencies or media sales.
Context and Background
The Public Engagement team is responsible for developing and delivering the strategy that will drive significant, long-term income growth by inspiring and engaging public audiences to support the work of the NSPCC.
This is achieved through integrated, audience-led, multi-channel marketing and fundraising activity, including individual giving, mass participation and public campaigns that generate sustainable funding aligned to the NSPCC's strategic priorities.
Alongside income generation, the team plays a vital role in increasing public understanding of abuse and neglect and building advocacy for children.
The team fosters a high-performing, results-driven culture that values collaboration, innovation and integration. By focusing on excellent supporter relationship management and purposeful engagement, it delivers long-term, sustainable impact to support the NSPCC's mission.
The Direct Fundraising team plays a critical role in acquiring and engaging supporters through face-to-face and telephone fundraising channels, ensuring activity is supporter-centred, compliant and aligned with best practice across the fundraising sector.
We are looking for an organised, proactive and collaborative individual to join the team and help deliver high-quality fundraising campaigns that generate sustainable income and positive supporter experiences.
Job purpose
Reporting to the Associate Head of Direct Fundraising, the Direct Fundraising Fundraiser will support the delivery, monitoring and optimisation of face-to-face and telephone fundraising activity that recruits and engages supporters across the UK.
The role will work closely with internal teams and external agency partners to ensure campaigns are delivered effectively, compliantly and in line with organisational objectives, while providing an excellent supporter experience and protecting the NSPCC's reputation.
Key responsibilities include:
- Support the planning, delivery and optimisation of face-to-face fundraising campaigns.
- Monitor campaign performance, income and expenditure, providing accurate reporting and insight to support decision making.
- Work closely with agency partners to ensure fundraising activity reflects NSPCC values, fundraising regulations and best practice.
- Support campaign compliance through activities such as mystery shopping, call listening and monitoring against agreed standards.
- Assist with supplier and campaign management processes, including campaign setup, purchase orders, invoices and budget tracking.
- Help develop and maintain effective processes, guidance and documentation to support campaign delivery and compliance.
- Work collaboratively with colleagues across Engagement and Fundraising, Supporter Experience, Finance, Compliance, Insight and other NSPCC teams to maximise supporter engagement and income.
- Maintain awareness of developments in the fundraising sector, including changes to legislation, regulation and best practice.
- Champion a supporter-centric approach in all aspects of campaign planning and delivery.
Key relationships – Internal
- Reporting to the Associate Head of Direct Fundraising.
- Member of the Direct Fundraising team within the Engagement Delivery, Public Engagement Directorate.
- Works closely with colleagues across Engagement and Fundraising, including Audience Strategy, Engagement Delivery, Supporter Experience, Insight and Digital Engagement teams.
- Collaborates with Finance and Compliance teams to support budget management, governance and regulatory compliance.
- Engages with colleagues across NSPCC services and functions to maximise opportunities for supporter engagement and income generation.
Key relationships – External
· Direct Fundraising agency partners delivering face-to-face and telephone fundraising programmes.
- External suppliers supporting campaign delivery, compliance monitoring and supporter engagement activity.
- Charity sector peers and professional networks to share learning and remain informed of sector developments and best practice.
Main duties and responsibilities
Campaign Delivery and Performance
- Support the planning and delivery of face-to-face fundraising campaigns in line with agreed objectives, budgets and timelines.
- Monitor campaign performance, income and key performance indicators, identifying trends, risks and opportunities.
- Produce accurate reporting and analysis to support campaign decision making and continuous improvement.
- Support campaign setup and implementation, working with internal teams and external partners to ensure successful delivery.
Compliance and Supporter Experience
- Help ensure fundraising activity complies with legislation, regulations, Codes of Fundraising Practice and NSPCC policies.
- Coordinate and undertake compliance monitoring activities, including mystery shopping, call listening and quality assurance reviews.
- Work with agency partners and internal stakeholders to identify and implement improvements arising from compliance reviews.
- Promote excellent supporter experiences across all fundraising activity and maintain a strong focus on safeguarding and ethical fundraising practices.
Supplier and Financial Management
- Build and maintain effective working relationships with agency partners and suppliers.
- Support financial administration processes, including purchase orders, invoice approvals and expenditure tracking.
- Assist with budget monitoring and reforecasting activity where required.
- Ensure accurate records and documentation are maintained.
Collaboration and Continuous Improvement
- Work collaboratively across teams to maximise fundraising performance, supporter engagement and organisational impact.
- Contribute to projects and initiatives that support wider Public Engagement objectives.
- Maintain knowledge of fundraising trends, innovations and sector developments, identifying opportunities to improve performance and supporter experience.
- Undertake other duties as required by the Associate Head of Direct Fundraising.
Responsibilities for all staff within the Engagement and Fundraising Directorate
- To actively participate in regular team and department meetings, contributing to discussions and decisions that support the NSPCC's strategic objectives.
- To behave at all times in a manner consistent with the NSPCC's values.
- To ensure data held within relevant systems is accurate, current and reliable.
- To maintain an awareness of own and others' Health and Safety and comply with NSPCC policies and procedures.
- To work in a manner that promotes equality, diversity, inclusion and belonging.
- To support a culture of continuous learning, collaboration and improvement.
- A commitment to safeguard and promote the welfare of children, young people and adults at risk.
Person Specification
- Experience supporting the delivery of fundraising, marketing or supporter engagement campaigns, ideally within a charity or customer-focused environment.
- Strong written and verbal communication skills, with the ability to present complex information clearly and appropriately for different audiences.
- Ability to analyse and interpret data, identify trends and opportunities, and present findings in a clear and meaningful way.
- Experience working with budgets, financial information and performance reporting, with strong numerical skills and attention to detail.
- Highly organised with the ability to manage multiple priorities, meet deadlines and work effectively in a fast-paced environment.
- Strong relationship management skills, with the ability to build productive working relationships with internal stakeholders, external suppliers and agency partners.
- Experience using Microsoft Office applications, particularly Excel, alongside other business systems and databases.
- Understanding of, or willingness to learn, fundraising regulations, compliance requirements and sector best practice.
- Commitment to delivering excellent supporter experiences and protecting organisational reputation with a personal commitment to the NSPCC’s mission and values to do so.
- Willingness to travel within the UK to support compliance monitoring activities, including mystery shopping and agency visits where required.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
· Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
· Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
· We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
· Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
· As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
· All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Youth Programmes Officer
Hours: 35 hours per week
Reporting to: Youth Programmes Manager
About us
The Ben Kinsella Trust is one of the UK’s leading anti-knife crime charities. We were set up following the tragic murder of 16-year-old Ben Kinsella in 2008, and everything we do is guided by his legacy. Our mission is to prevent knife crime through education and campaigning.
Ben was a kind, creative young person who loved art, music, Arsenal FC, and making people laugh. He had big dreams of becoming a graphic designer. His death was a senseless act of violence, and the outpouring of grief and public support that followed marked the start of a movement. Ben’s own words, written shortly before his death, called for change, and his voice continues to inspire our work.
Through immersive workshops in our Choices and Consequences Exhibitions and free online resources, we have reached over 50,000 young people so far. Our work challenges myths about knife crime, strengthens peer influence, and sparks meaningful conversations. As we grow, we remain committed to honouring Ben’s life by making a real, lasting difference to young people across the UK.
We’re a small but growing team of 11 (rising to 14), working across Programmes, Fundraising, Communications, Finance and Operations, and Leadership. Our Programmes team is supported by a brilliant pool of freelance facilitators and actors who help bring our workshops to life. We’re now looking for an Youth Programmes Officer to join us at this exciting time. We’re looking for someone who is passionate about evidence-based interventions, thrives in a collaborative environment, and is confident working to establish and maintain relationships with external organisations.
Ben’s legacy is our guide – we exist to stop knife crime
About the Role
We are looking for an education or youth work professional who can deliver our programmes to a very high standard. You will be a skilled facilitator and communicator who can engage with young people from a diverse range of backgrounds. Additionally, we are seeking someone who shares our values and is passionate about using education as a tool to support and empower young people and to stop knife crime.
As Youth Programmes Officer you will be responsible for the delivery and coordination of our flagship knife crime prevention workshops to young people, to a high standard. You will work alongside the Programmes team to ensure workshops at our London exhibitions (currently Islington and Barking & Dagenham) operate smoothly and consistently to serve young people through the achievement of quality outcomes and maximised engagement. You will play a key part in the delivery of our Youth Ambassador Programme and contribute to the development of new programmes and opportunities during an exciting period of growth for the charity.
Key Responsibilities
Programme delivery
- Deliver workshops to a range of groups (primary, secondary, PRU/AP and adults), adapting to different needs
- Ensure sessions are engaging, high quality, and responsive to feedback
Programme development
- Gather and analyse feedback to improve programmes
- Support the development of new projects and resources
Workshop coordination
- Coordinate day-to-day delivery across two sites
- Manage bookings, enquiries and pre-visit information
- Maintain strong relationships with schools and partners
- Keep CRM and booking systems up to date
- Coordinate freelance facilitators and support their onboarding and training
General
- Carry out other duties as required
Person Specification
Experience
- Delivering workshops or training to young people
- Adapting structured programmes to different needs
- Managing behaviour and supporting young people with additional needs
- Coordinating multiple tasks or stakeholders
- General admin and use of digital systems
(Desirable: programme design, training adults, relevant qualification in teaching/youth work)
Skills and knowledge
- Strong facilitation and communication skills
- Ability to build positive relationships
- Understanding of youth violence or knife crime
- Knowledge of inclusive teaching approaches
Personal qualities
- Passionate about supporting young people
- Reliable, organised and proactive
- Collaborative and professional
- Committed to equality, diversity and inclusion
- Open to learning and continuous improvement
Benefits
- Flexible working where possible
- 27 days’ annual leave (+ bank holidays), rising with service
- Enhanced sick pay
- Pension scheme
- Cycle to work scheme
- Development opportunities
How to apply
Submit a CV and supporting statement outlining how you meet the person specification. Please also answer the two additional questions on the application form.
Applications close: Friday 18th September 09:30am
Interview schedule:
- 1st stage, Week Commencing 21st September (Virtual)
- 2nd stage, Week commencing 28th September 2026 (in person)
We reserve the right to close this vacancy early if a suitable candidate is identified, so we encourage early applications.
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity to join a well-respected local charity at an exciting stage of its journey. As Age UK Buckinghamshire looks to strengthen and develop its fundraising strategy, you'll play a pivotal role in growing income, engaging supporters and helping ensure older people across the county can access the support they need.
Based in Aylesbury with opportunities for hybrid working, you'll lead on the fundraising strategy and delivery, developing income from community fundraising, individual giving, legacies and corporate support. You'll also act as a key ambassador for the charity, building lasting relationships with donors, volunteers and local businesses.
About you
You will:
- Have worked in a charity fundraising role for 3+ years.
- Have a proven track record of generating income and delivering fundraising success.
- Be skilled at engaging and influencing supporters, partners and donors.
- Take a proactive approach to developing new partnerships and fundraising opportunities.
- Have experience of donor stewardship, fundraising campaigns and/or community fundraising.
- Be confident using CRM systems to develop donor relationships, analyse fundraising performance and use insights to shape future activity.
- Be ambitious, self-motivated and driven by the opportunity to make a meaningful difference.
Key Details
- Salary: £34,000
- 35 hours per week
- Hybrid working
- Driving licence and access to a car required
- Ability and willingness to work flexible hours (occasional evening/weekends).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, with a minimum of three days in the office and the option to work two days from home.
Job role:
Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, individual giving and gifts in Wills is central to our income generation strategy and this role lead its growth and development.
This role is perfect for an experienced fundraiser ready to own the individual giving and gift in Wills strategy end to end. You will set the direction for donor communications, appeals and the legacy pipeline, taking responsibility for income from individual donors and KPIs while working closely with the Head of Income Generation and Engagement to contribute to the overall income generation and engagement strategy.
You will take the lead in developing, testing, learning and growing the direct marketing programme and developing supporter journeys both online and offline. You’ll develop our email marketing and online supporter journeys for now and the future.
This is a broad, varied role, for a senior fundraiser. Whether your background is strongest in individual giving, community fundraising, legacies, digital or data, if you are a confident communicator with proven experience of owning fundraising strategy, income and supplier relationships ready to take your next step in animal welfare, this is the role for you.
Key responsibilities:
- Lead the development of the individual giving and legacies strategy and annual planning, budgeting and KPIs, reporting performance to the Head of Income Generation.
- Set the direction for a sustainable individual giving programme, growing the supporter base across all channels and developing strategies to engage and motivate supporters.
- Own the planning and delivery of engaging, multi-channel fundraising campaigns and appeals.
- Provide advice and support to branches for one-off lottery or other individual giving initiatives; ensuring compliance with our gambling commission licence nationally and through branches.
- Lead the ongoing development of the charity’s programme of appeals, regular giving and sponsorship products, lottery and donor development programmes.
- Maximise digital fundraising opportunities whilst recognising the contribution of non-digital approaches for certain audiences and product types.
- Own email marketing and online supporter journeys.
- Lead the legacy giving and in-memory fundraising strategy.
- Own monthly analysis of income and expenditure against KPIs, reporting on progress and forecasting future results.
- Design and implement a stewardship programme with particular attention to supporter journeys for new and existing supporters that increase average values and long-term support.
- Own compliance of the individual giving programme, identifying and managing risk and escalating to the Head of Income Generation and Engagement where necessary.
- Ensure data collection, management, use, storage and destruction comply with data protection law and best practice.
- Work closely with other members of staff and senior managment to ensure individual giving products and initiatives are integrated with other areas of the charity, such as brand and marketing programmes, retail development and homing campaigns.
- Own direct relationships with external suppliers, agencies and freelancers, setting briefs, managing budgets and holding them to account.
- Act as the organisation’s senior specialist on individual giving and legacies, advising and influencing colleagues, volunteers and homing centres on how their roles can support fundraising opportunities, without formal line authority.
Essential skills and experience:
- Experience of working in a senior individual giving, direct marketing, community, or general fundraising role.
- Demonstrable track record of delivering sustained income growth and establishing new programmes of activity.
- Experience owning a budget and KPI set, forecasting, reporting to senior management and adjusting plans in response to performance.
- Proven ability to get the best out of external suppliers and agencies (copywriters, designers, mailing houses, platform developers, etc.) to maximise outcomes, setting budgets and holding suppliers to account for results.
- Demonstrable experience of donor development, journeys and stewardship at a strategic level.
- Proficient written and verbal communicator with the ability to adapt tone to engage and inspire different audiences and write compelling fundraising copy.
- Excellenet relationship and influencing skills with the ability to gain buy in and shape the approach of colleagues without formal authority over them.
- Excellent stewardship skills with the ability to communicate with supporters via letter, email, telephone and face to face with care and compassion.
- Able to plan and prioritise independently across several income streams.
- Track record of writing clear, engaging supporter communications (appeals, newsletters, thank you journeys).
- Confident using data to select, segment, or report on supporter groups.
- Experience managing ongoing relationships with individuals (donors, supporters or clients).
- Experience of legacy marketing.
- Proficiency in using a CRM to manage donor relationships and supporter journeys.
- Strong working knowledge of charity law, GDPR and the Fundraising Code of Practice with experience of ensuring organisational compliance.
- A collaborative approach and willingness to develop new areas of fundraising.
Desirable experience and qualifications:
- Relevant fundraising or marketing qualification (e.g. Institute of Fundraising / CIOF certificate, CIM), or evidence of ongoing professional development.
- Experience of legacy marketing, legacy administration, or legacy pipeline management.
- Experience of writing or approving legacy-specific communications (in-memory, will-writing campaigns, pledger updates).
- Experience designing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels.
- Experience of building or improving email marketing programmes or automated supporter journeys.
- Experience of working with fundraising databases (e.g. Raiser's Edge, Donorfy, Beacon) and GDPR-compliant data handling.
- Experience of liaising with solicitors, executors, or handling sensitive/bereavement-related conversations.
- Experience of managing a pipeline or CRM-tracked process from enquiry through to completion.
- Have empathy and enthusiasm for the mission of the Greyhound Trust.
You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.
Greyhound Trust was founded in 1975. Since then we are proud to have found over 100,000 loving homes for greyhounds.



The client requests no contact from agencies or media sales.
Sightsavers is looking for an experienced and strategic Head of Major Donor Fundraising to lead the next phase of growth for our high value individual giving programme. This role can be worked full time or part time, with a minimum of four days per week, and is UK based with regular travel to our Haywards Heath office.
As part of the Fundraising and Marketing directorate, you will develop and deliver a long-term major donor strategy, lead a specialist team and personally manage a focused portfolio of high value donors and prospects. The role will focus on supporters giving £10,000 or more per year, while also strengthening nurture and loyalty programmes that help build a sustainable future pipeline of philanthropic support.
Working closely with colleagues across fundraising, technical leadership, programme delivery, finance, planning and senior leadership, you will identify compelling funding opportunities and help build strong cases for support. You will also represent Sightsavers externally with donors, prospects, philanthropy advisers, wealth advisers and sector networks.
We would like to hear from confident and collaborative senior fundraisers with experience of leading or managing a high value fundraising programme. You will bring a strong track record of securing, cultivating and stewarding significant gifts, including six-figure prospects, alongside the ability to use data and insight to manage pipelines, forecast income and support decision-making. You will also bring the relationship-building skills to work effectively with trustees, senior leaders, high net worth individuals and external advisers.
Application and interview process
To apply, please complete an application through our recruitment portal by uploading an up-to-date CV and answering the job-specific questions. We are particularly interested in understanding your motivation for applying. We anticipate a two-stage interview process, with first interviews from w/c 12 October and second-round interviews expected w/c 19 or 26 October 2026. The process will include a role-specific presentation task at first interview stage, and one interview will be held in person at our Haywards Heath office. We would like the successful candidate to start by the end of January 2027.
Sightsavers is a Disability Confident employer. We welcome applications from candidates with diverse backgrounds and experiences and are committed to making reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.
WHAT YOU OWN
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Impact framework : the organisation's impact measurement framework, metrics and indicators.
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The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.
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Data governance : data quality standards, validation protocols and UK GDPR compliance.
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Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.
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Referral partnerships : the community and education referral partnership model and its members.
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Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.
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Organisational reporting : impact reporting to the board, funders and the public.
KEY RESPONSIBILITIES
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Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.
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Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.
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The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.
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Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.
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Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.
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Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.
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Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.
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Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.
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Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.
Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.
20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.



The client requests no contact from agencies or media sales.
The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.
This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.
Closing date : Saturday 30th October
Application sift : Monday 2nd November
In person Interviews: Tuesday 10th November
Please submit your up to date CV and a cover letter outlining why your suited for the role and how you meet the essential criteria.
Application without a CV & cover letter will automatically be rejected.
Smile Foundation is a Yorkshire-based infrastructure charity working to strengthen charities and communities.



The client requests no contact from agencies or media sales.
Type: Fixed term contract
Duration: 2 years
Location: A mix of working remotely and in the McPin office (Bethal Green, London)
Salary: Starting from £46,637 per annum FTE (point 22)
Hours: 37.5 hours per week
Do you want to ensure mental health research has a real-world impact?
Can you lead strategic communications that influence researchers, policy makers and the public?
Are you an experienced, values-led communications leader who can support and inspire a busy team?
The McPin Foundation is looking for a Senior Communications Manager to lead our communications function at an exciting point in our growth. This strategic, hands-on role suits someone with excellent communications skills and strategic leadership and communications experience.
McPin is a mental health research charity working to transform how research is done by putting the expertise of people with lived experience at its heart. We believe this makes research more relevant, meaningful and likely to create real-world change. Recent work has included young people’s mental health, digital mental health and virtual reality, inequalities, data sharing and artificial intelligence.
As Senior Communications Manager, you will ensure McPin’s work reaches the right audiences and has the greatest possible impact. You will lead our communications strategy, support influencing and impact work, and help colleagues translate complex research into engaging and accessible content.
You will manage and develop a communications team (two people), oversee consultants for specific projects, and work closely with colleagues, partners, people in our networks and external stakeholders. As part of the charity’s senior leadership, you will help shape organisational strategy, strengthen internal working practices and support other McPin colleagues to develop their own media and communications skills.
You will support delivery of McPin’s communications strategy, strengthen how we capture and demonstrate impact and grow our supporter base. You will bring strategic confidence, creativity and practical delivery skills, whilst working in a way that reflects McPin’s values.
Currently, most staff at the McPin Foundation are working remotely, although office spaces in London are open and available for use. This post will involve a mix of working remotely and working in London.
Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviours. We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.
We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan with Hospital Saturday Fund. Please see the full Job Description on the McPin Foundation website for more information.
The closing date for applications is Monday 21st September 2026 at 9.00 am. The first stage of Interviews will take place week commencing 28th September.
To apply please visit The McPin Foundation website to download the job description and application form. In line with our values, McPin does not use AI in its recruitment processes, all applications will be read by our team.
Queries to Vanessa Pinfold if you have any questions about the post.
The client requests no contact from agencies or media sales.
Help strengthen the organisation behind the UK’s professional voice and trade union for midwives and maternity support workers.
Location: Hybrid, with travel to London and across the UK as required
Applications close: 9 a.m. Monday 12th October 2026
Who we are
The Royal College of Midwives (RCM) is the membership organisation, professional association and trade union for midwives and maternity support workers across the UK.
We support our members throughout their careers, from education and training through to the day they leave the profession. Our work is guided by members and focused on improving their working lives, amplifying their voices and building our midwifery community.
The RCM plays an important role in maternity services, workforce issues, professional leadership, campaigning and public policy. Our members need an organisation that is influential, responsive and trusted, with the systems, insight and confidence to support them well.
About the role
The Chief Operating Officer will help the RCM turn its strategy into disciplined, inclusive and member-focused delivery.
Working closely with the Chief Executive, Board, Executive Team and colleagues across the four nations, you will strengthen the business engine behind the RCM’s purpose. This includes financial planning, governance, risk, compliance, digital, data, CRM, operational performance, supplier management and organisational improvement.
The role comes at an important stage in the RCM’s development. We have made significant progress in working as One RCM, bringing together our professional association, trade union, membership and business functions around a shared commitment to members. The next COO will build on that work by improving financial grip, strengthening data and insight, developing clearer systems and helping teams work with greater confidence and accountability.
What we are looking for
You will bring significant senior leadership experience in a broad organisational role, such as COO, Deputy CEO, Chief Executive, Director of Corporate Services, Director of Resources or a comparable position.
You will understand how to build strong business infrastructure, improve systems and lead change through people. An accounting qualification is not required; however, you will have experience delivering strategic financial management. Importantly, we need someone confident with governance and risk, who is interested in how data, CRM and insight can improve member experience and decision-making.
You do not need to have worked in an organisation exactly like the RCM. Experience in a membership organisation, professional body, trade union, charity or values-led organisation would be helpful, but we are also interested in leaders from other settings who bring the judgement, curiosity and humility to understand our distinctive role.
If you connect with the RCM’s purpose and can help strengthen the organisation that supports midwives and maternity support workers across the UK, we would be pleased to hear from you.
Please click on the link to be redirected to the Peridot Partners website, where you can find full details of the role and how to apply.
Applications for this role close at 9 a.m. Monday 12th October 2026.
Role: Volunteer and Support Services Lead (Volunteer & Service Operations)
Fixed-term contract (12 months, with possibility of extension)
3 days a week (2.5 days considered for exceptional candidate)
Expected start date October / November 2026, by agreement
£35,000 FTE (£21,000 for 3 days/week)
Location: Remote, with one working day per month in central London
Reports to CEO
About The Loss Foundation
Every year, thousands of adults across the UK turn to The Loss Foundation after the death of someone they love from cancer. At one of the hardest times in their lives, they find a safe place to be understood, connect with others who truly understand, and access specialist support.
Founded by clinical psychologists, The Loss Foundation is the UK's leading charity dedicated to cancer bereavement. Our evidence-informed services are delivered nationally through support groups, workshops, walks and a remarkable community of trained volunteers, ensuring more people can access compassionate support wherever they live. As we continue to grow, we're looking for someone who wants to help shape the next chapter of our support services. You'll join a small, ambitious team where ideas are welcomed, initiative is encouraged and every person makes a meaningful contribution to helping us reach more bereaved people.
About the Role
This is a key role at the heart of The Loss Foundation's support services. A central part of the role is building strong relationships with our extraordinary community of volunteers, ensuring they feel connected to the charity, well supported and equipped to deliver high-quality support. Alongside this, you'll coordinate our programme of bereavement support events and ensure the systems and processes behind our services run smoothly. This is not a clinical or direct bereavement-support role - our support groups and services are delivered by trained volunteers. Instead, you'll enable that support by coordinating our services and providing an excellent experience for the volunteers who deliver them.
We're entering an exciting period of growth. Over the next few years we're expanding our national support services, growing our volunteer community and investing in new ways to reach more bereaved people than ever before. This role will play an important part in making that happen.
Although the role doesn't include formal line management, you'll have real ownership of your area and the opportunity to shape how our services develop. This role would suit someone who enjoys creating structure, building relationships and making a meaningful difference as part of a small, ambitious team.
What Success Looks Like
In your first 3 months you will...
● Learn how our support services and volunteer programme operate.
● Become the main point of contact for volunteers, building trusted relationships with volunteers.
● Take ownership of coordinating our programme of support events.
● Become confident managing the charity's day-to-day operational processes independently.
● Identify at least one opportunity to improve our systems, volunteer experience or service delivery, and begin implementing agreed improvements.
By 6 months you will...
● Have implemented improvements to systems and operational processes.
● Be strengthening and developing the volunteer support cycle.
● Be using insight from volunteers and beneficiaries to continually strengthen our services.
By 12 months you will...
● Help shape how The Loss Foundation delivers and grows its support services.
● Lead volunteer recruitment and onboarding.
● Become a key member of a small team helping guide the charity through its next stage of growth.
Key Responsibilities
Volunteer Coordination & Experience
You'll be the main point of contact for our volunteer community, helping volunteers feel informed, valued and well supported.
● Build strong, trusted relationships with volunteers, providing ongoing support and helping them feel connected to and valued by the charity.
● Coordinate volunteer recruitment, onboarding and rotas.
● Maintain volunteer records and day-to-day communications.
● Help shape and continually improve the volunteer experience.
Event Coordination
You'll oversee the smooth delivery of The Loss Foundation's programme of support services, ensuring events are well organised, appropriately resourced and delivered to a high standard.
● Coordinate the charity's programme of support groups, workshops, walks and other services.
● Manage event logistics, volunteer allocation and communications.
● Ensure event information is accurate across our systems and website.
Process & Systems Improvement
As we grow, you'll help build the operational systems that enable us to support more bereaved people efficiently and consistently.
● Improve systems, processes and automated workflows.
● Monitor service activity and maintain accurate operational data.
● Identify opportunities to improve efficiency and support future growth.
Quality and Service Development
You'll help us continually strengthen our services through feedback and learning.
● Gather and review feedback from volunteers and beneficiaries.
● Recommend improvements to services and volunteer experience.
● Support the appropriate handling of complaints and safeguarding concerns.
About You
This role would suit someone who enjoys building relationships, creating structure, and helping things run smoothly. You'll thrive in this role if you are -
● An excellent organiser who enjoys planning, coordinating and keeping projects on track.
● A warm, approachable communicator who enjoys supporting volunteers and working collaboratively.
● Comfortable managing multiple priorities and solving problems proactively.
● Experienced in managing, coordinating or supporting volunteers, with a track record of building positive volunteer relationships, alongside experience of event, service or operational coordination.
● Confident using digital systems and data, with the curiosity and initiative to learn new platforms, troubleshoot problems and find better ways of working.
● Able to work independently while contributing positively to a small, growing team.
● Motivated by The Loss Foundation's mission and committed to delivering compassionate, high-quality support.
What difference will you make?
You will sit at the heart of The Loss Foundation's support services, ensuring that thousands of people each year receive a warm, compassionate and well-coordinated experience at one of the most difficult times in their lives. By supporting our volunteers, strengthening our systems and helping the charity grow sustainably, you'll play a vital role in enabling us to reach many more people affected by bereavement in the years ahead.
To Apply
Please note: We recently advertised this position, but following some internal changes we have taken the opportunity to review and refine the role. The revised position places greater emphasis on volunteer management and the volunteer experience, and we are therefore re-advertising to reflect this.
To apply, please submit a CV and cover letter outlining your interest in the role and relevant experience via CharityJob.
Interviews will take place remotely on Tuesday 29 September 2026. Candidates progressing from interview may also be invited to a short follow-up conversation before a final appointment is made.
If you have any questions about the role, please feel free to get in touch.
Supporting people bereaved by cancer through compassionate, evidence-based services so no one has to navigate grief alone.
The client requests no contact from agencies or media sales.
Change how the UK understands and supports bereaved children and families.
This is an exciting time to join Child Bereavement UK.
We are establishing a brand-new Research & Policy function and are looking for an ambitious Public Affairs Lead to help ensure the voices of bereaved children, young people and parents shape policy, practice and public understanding across the UK.
Working closely with the Head of Policy & Research, you will develop and deliver Child Bereavement UK's public affairs, advocacy and stakeholder engagement activity, building relationships with policymakers, parliamentarians and sector leaders to drive meaningful change.
You will act as the bridge between research, lived experience and influence, translating evidence into compelling advocacy campaigns, stakeholder engagement opportunities and policy recommendations that make a difference.
This is a rare opportunity to help build a new function, shape our national influence, and ensure the experiences of bereaved children, young people and families are heard where it matters most.
While based remotely, this role has a strong external focus and requires regular travel to London to represent Child Bereavement UK, build key relationships and engage with policymakers, partners and sector networks.
Role Purpose
As Public Affairs Lead you will play a central role in ensuring the voices and experiences of bereaved children, young people, parents and families influence policy, practice and public understanding across the UK.
Working closely with the Head of Policy & Research, you will develop and deliver Child Bereavement UK's public affairs, advocacy and stakeholder engagement activity, building relationships with policymakers, parliamentarians, sector partners and influencers to drive meaningful change.
You will act as the bridge between research, policy and communications, helping to translate evidence and lived experience into compelling advocacy campaigns, stakeholder engagement opportunities and influencing activity.
Main Responsibilities
Public Affairs & Policy Influence
· Develop and deliver public affairs plans that support Child Bereavement UK's strategic priorities and policy objectives.
· Use research, evaluation findings and lived experience evidence to identify policy gaps, develop influencing priorities and shape recommendations for decision-makers.
· Translate organisational evidence into clear policy asks and reform proposals for government, parliamentarians, public bodies and sector leaders.
· Identify opportunities to embed evidence and learning within national, regional and local policy frameworks, guidance and professional practice.
· Support the development of long-term influencing strategies that drive systemic change for bereaved children, young people and families.
· Build and maintain relationships with MPs, Peers, government officials, policymakers and key sector stakeholders.
· Coordinate engagement with relevant All-Party Parliamentary Groups, consultations, inquiries and policy forums.
· Support the development of policy briefings, consultation responses and evidence submissions.
· Organise parliamentary events, stakeholder roundtables and engagement opportunities that raise awareness of bereavement issues.
· Work with the Head of Voice & Participation to ensure the voices of bereaved children, young people and parents bereaved of a baby or child are represented at all stages of policy development.
Advocacy & Campaigns
· Lead the delivery of advocacy and influencing campaigns aligned to organisational priorities.
· Ensure advocacy campaigns are grounded in robust evidence, insight and lived experience, with clear objectives for policy and practice change.
· Work with the Head of Policy & Research to translate research findings into actionable policy recommendations.
· Develop stakeholder engagement plans that support campaign objectives.
· Build relationships with partner organisations, coalitions and networks to strengthen collective influence.
· Develop compelling narratives that connect research findings with real-world outcomes and policy solutions.
· Work with colleagues to identify tangible actions that policymakers, practitioners, employers, schools and communities can take in response to emerging evidence.
Stakeholder Engagement
· Develop and maintain stakeholder mapping and engagement plans.
· Build productive relationships with sector leaders, professional bodies, charities, academics and decision-makers.
· Coordinate engagement with strategic partners and external networks.
· Support senior leaders in stakeholder engagement activity through briefings, meeting preparation and follow-up actions.
Research Translation & Communications
· Develop evidence-informed policy asks, implementation recommendations and calls to action that support measurable change.
· Identify opportunities to move research and insight beyond publication and into policy development, service improvement and public discourse.
· Translate research, evidence and lived experience into compelling stakeholder communications.
· Produce parliamentary briefings, policy summaries, position statements and advocacy materials.
· Work closely with the Marketing & Communications team to ensure policy and research activity is effectively communicated to external audiences.
· Collaborate with the PR & Press Lead to identify opportunities to amplify policy and research messages through media and public engagement activity.
Monitoring, Evaluation & Insight
· Monitor and evaluate public affairs, advocacy and stakeholder engagement activity.
· Track policy developments, stakeholder engagement outcomes and influencing opportunities.
· Produce reports demonstrating impact, engagement and progress against objectives.
· Maintain stakeholder databases and records to support organisational relationship management.
Person Specification
Essential
Experience & Knowledge
· Significant experience in public affairs, policy, advocacy, campaigns or stakeholder engagement.
· Experience building relationships with policymakers, parliamentarians, public sector organisations or influential stakeholders.
· Understanding of UK political systems, parliamentary processes and policy development.
· Experience developing and delivering influencing or advocacy campaigns.
· Experience producing briefings, consultation responses or policy-focused communications.
· Understanding of how evidence and lived experience can be used to influence decision-making.
Skills
· Excellent written and verbal communication skills.
· Strong relationship-building and influencing abilities.
· Ability to communicate complex information clearly and persuasively.
· Excellent organisational and project management skills.
· Ability to manage multiple priorities and deadlines.
· Strong analytical and strategic thinking skills.
Personal Attributes
· Passionate about improving outcomes for bereaved children, young people and parents bereaved of a baby or child.
· Collaborative and relationship-focused.
· Compassionate and emotionally intelligent.
· Proactive, resilient and self-motivated.
· Commitment to diversity, equity, inclusion and trauma-informed practice.
Desirable
· Passionate about improving outcomes for bereaved children, young people and parents
· Experience within the charity, health, social care or education sectors.
· Knowledge of bereavement, grief, loss or trauma-informed services.
· Experience working with All-Party Parliamentary Groups or parliamentary engagement activity.
· Experience working with research and evidence-based policy development.
· Experience working with lived-experience contributors and ambassadors.
· Understanding of campaigning, coalition building and systems change approach
Recruitment Timetable
Application deadline: 17th September 2026 at midnight
Interview dates: 29th and 30th September on MS Teams
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
The client requests no contact from agencies or media sales.
The Voluntary Organisations Disability Group (VODG) is the leading membership body for voluntary sector organisations that support disabled people. Representing over 145 organisations across England and Wales, we bring together leaders, experts and partners to influence change, share learning and strengthen the sector.
We're looking for an experienced and enthusiastic Events and Engagement Manager to lead the delivery of our growing programme of conferences, professional networks, member events, learning opportunities and stakeholder engagement activities.
This is a varied and rewarding role at the heart of the organisation. You'll be responsible for creating exceptional experiences for members and delegates, coordinating high-profile events, supporting external engagement activity, managing key relationships and identifying new opportunities to increase member participation and value. You'll also use data, feedback and insight to continually improve our offer and help shape future engagement activity.
We're looking for someone with strong event and project management experience, excellent organisational and communication skills, and the ability to build productive relationships with a wide range of stakeholders. You'll be equally comfortable managing the detail of event delivery and contributing to wider organisational objectives.
In return, you'll join a small, ambitious and supportive team committed to improving the lives of disabled people by supporting a strong and vibrant voluntary sector.
If you're passionate about bringing people together, creating engaging experiences and making a meaningful difference, we'd love to hear from you.
We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible. If you require any reasonable adjustments to participate in the recruitment process, please contact us.
Our vision is for an ambitious, trusted and vibrant voluntary sector that works together to enable disabled people to live the lives they choose.


The client requests no contact from agencies or media sales.
Hours: 37 per week (part timemin 25 hours considered)
Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face and over the phone.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and experiencing personal debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
Join our Team!
We're looking for a curious and analytical Business Analyst to join our team and help us understand how our services work, where they can work better, and how technology and data can support the tens of thousands of people who come to us for help each year.
About the Role
To lead the development and continuous improvement of the organisation’s data, insight and reporting systems, ensuring that information is used effectively to improve services, demonstrate impact and support strategic decision-making.
As our Data, Insight and Development Lead, you will work alongside operational colleagues, management and development teams, the postholder will combine data analysis with business analysis and service improvement. They will work with colleagues, partners and other stakeholders to understand
needs, map processes, identify problems and opportunities, and define practical requirements before new systems, tools or ways of working are developed.
The role will turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights. These will help staff, managers, trustees, funders, commissioners, Citizens Advice and external partners understand service performance, client outcomes, emerging needs, risks, gaps and opportunities.
The postholder will act as a bridge between operational teams and developers, ensuring that technology and data solutions address genuine user and organisational needs. They will support improvement projects from discovery through to delivery, including consultation, requirements gathering, testing, documentation, implementation and evaluation, helping new ways of working become embedded and effective.
Other organisations may call this role Business Analyst, Business Improvement Officer, Insight & Improvement Analyst, Service Design Analyst, or Systems Analyst.
The role will also strengthen the organisation’s Research and Campaigns work by identifying emerging issues affecting clients and producing robust evidence to influence local and national policy.
Through this work, the postholder will help establish data as a strategic organisational asset and promote a culture of curiosity, collaboration, continuous improvement, evidence-based decision-making and organisational learning.
Closing date:- 9.00 am 5th October 2026
Interview date:- Monday 19th October 2026 (in person)
