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About Chapter One
Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.
Our Early Literacy Intervention programme is based on a programme that works successfully in the USA and it provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Reading Interventionist works individually with target children.
We also have our unique Online Reading Volunteer programme which currently supports about 3,500 children a year. It pairs struggling five to seven-year old (KS1) readers with reading support volunteers who come from over 150 local and national businesses. The volunteer pledge is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
For more information about our programmes please visit our website and watch our videos.
About the role
Locations
Hours
Total hours: 16 hours per week
This role will involve delivering a programme of 1:1 focussed sessions for selected Reception and Year 1 children. The ELI will be trained to use Chapter One’s specialised online tool designed to support learners who are at risk of falling behind with their phonics.
We are looking for a highly motivated, energetic individual who enjoys working with young children and who wants to make their mark in a fast-growing charity. We can offer training, a small friendly team and a chance to improve the lives of children facing disadvantage.
Key Responsibilities
Conduct an initial baseline assessment of selected target children in Reception and Year 1 to determine where further support is needed.
Use Chapter One’s online tool to deliver differentiated, daily, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach.
Use a variety of additional activities to reinforce phonics skills.
Support children to use their secure phonics knowledge to read decodable books.
Develop pupils’ phonics fluency and confidence in preparation for the Year 1 Phonics Screening Check, where applicable.
Document each session with a child, including the skills practised or mastered and a goal for the next session.
Maintain and update daily pupil progress trackers, identifying phonics skills secured and areas requiring consolidation to inform future teaching.
Challenge pupils to reach each new goal and celebrate pupil success.
Work closely and on an ongoing basis with classroom teachers, reading support staff and the school team to understand progression of the schools phonics teaching.
Work closely with classroom teachers to establish tailored plans for each child.
Provide school leaders with data and information on pupil progress.
Gather feedback from school on progress of the programme and any implementation challenges, aiming to help Chapter One to continuously improve programme delivery.
Collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.
Qualifications Criteria
Maths and English GCSE at Grade 5 or above.
Right to work in the UK.
We are looking for applicants with the following essential qualities:
Experience of working in education or childcare.
Willingness to undergo further training in phonics pedagogy.
Highly motivated, energetic individual with excellent interpersonal and organisational skills.
Ability to adapt and embrace a changing environment.
Excellent personal planning and a proven ability to work independently.
Excellent interpersonal skills with the ability to build relationships at all levels inside and outside the organisation.
Highly computer literate with hands-on experience of using MS Office and platforms and tools such as Google analytics, PowerPoint and more.
An understanding of Child Safeguarding.
A commitment to Chapter One’s mission and values.
Ideally, applicants will also have the following desirable qualities:
Experience in supporting young children with phonics in a classroom setting.
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Outline why you’re the right person for this role and how you meet the skills & experience detailed in the job description.
2) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
N.B. Stage 1 interviews are planned for 21/07/2026 with any successful applicants being invited to a second interview on 23/07/2026. These dates have been scheduled based on the recruiting team’s availability, however we will make every effort to accommodate alternative requests where possible.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 37.5 (part-time or job share is not available for this position).
Salary: £25,000
Location: Primarily office‑based in Hemel Hempstead however, hybrid working may be offered where appropriate and agreed
Reports to: Senior Events & Community Fundraiser
Requirement: Access to a car is essential
Are you looking for a role where no two days are the same? This could be it.
We’re looking for an enthusiastic and organised individual This is an entry-level role ideal for someone looking to launch their career in the charity sector. No prior professional experience in fundraising is required, as full training will be provided.
As our Events & Communications Assistant, you’ll be right at the centre of everything we do - helping deliver engaging events, creating content that connects with people, and bringing our work to life.
You’ll work closely with our Fundraising & Communications team to plan and deliver events, promote them across digital channels, and ensure everything runs smoothly behind the scenes. From coordinating logistics to posting on social media and supporting supporter communications, you’ll play a key role in making things happen.
This is a hands-on role that includes the practical delivery of events. You’ll be involved in setting up and packing down, transporting equipment, and supporting on-site logistics. This can include lifting and moving equipment, putting up gazebos and stands, and driving the event van.
About you
· You’re super-organised and able to juggle multiple priorities with ease
· You’re proactive, positive and ready to roll your sleeves up
How to apply
Read the full Job Description & Personal Specification.
We will not accept a general CV for this role. Instead, please fill in the DENS Application Form and include your Supporting Statement.
We’re recruiting on a rolling basis and will close this vacancy once a suitable candidate is appointed. We aim for an August hire for a September start, so early applications are strongly encouraged.
Please advise us should you require adjustments to be made for you at interview.
Extra info re benefits……
Why join DENS?
You’ll be part of a supportive, friendly, and dedicated team of fundraisers who foster a collaborative "One Team, One Goal" culture. We value and celebrate every member's contribution, ensuring you thrive in our positive working environment. Enjoy flexible working arrangements that support your work-life balance, along with ongoing training and development to enhance your skills. Your fundraising efforts will directly contribute to creating positive change and making a lasting impact in our community.
Benefits include:
About DENS
Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, secure and maintain a long-term housing option and be an active member of their community.
We ensure individuals have access to temporary and short-term accommodation, and individuals and families have access to emergency food and provisions. We provide a range of services so that people can develop the resilience, skills, and confidence to take the next step in their lives.
To help rebuild the lives of vulnerable people in Dacorum who are facing homelessness, poverty and social exclusion.



The client requests no contact from agencies or media sales.
Join our creative team and help tell the stories that inspire people to support Dorset County Hospital. You will create engaging content across multiple platforms such as social media, website, email and print to raise awareness, drive donations and strengthen supporter engagement.
You will:
About You
You will have:
Desirable:
What We Offer
Closing date: 12 July 2026
Interviews: 20 July 2026
Equal Opportunities: We welcome applications from all suitably qualified candidates.
Safeguarding: All appointments subject to satisfactory references and pre-employment checks.
Together, we are committed to making healthcare even better.
The client requests no contact from agencies or media sales.
Permanent | Full Time | Circa £40,000 + Excellent Benefits
Location: London
Make a Difference Every Day
For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.
As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset.
Do you want to play a part in what we do?
People are at the heart of everything we do. Together, we:
About the Role
We are seeking an experienced fundraising professional to join our team and play a pivotal role in growing our legacy giving programme. This position will lead the delivery of integrated, multi-channel acquisition campaigns across DRTV, radio, press, and digital platforms. The successful candidate will help drive sustainable long-term growth through effective marketing, excellent supporter stewardship, and the development of innovative campaigns that inspire more people to consider leaving a gift in their Will to the RAF Benevolent Fund.
Additional Information
· Must have the right to work in the UK.
· Basic DBS check
How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.
Closing Date: Monday 20th July 2026, 5:00pm
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.
The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
We are the longest-standing Royal Air Force charity, dedicated to supporting serving and former RAF personnel, and their families.
The client requests no contact from agencies or media sales.
About us
Prisoners Abroad is a unique UK charity supporting people affected by overseas imprisonment. We provide vital practical and emotional support to individuals in prison overseas, those returning to the UK, and their families.
We are now looking for a qualified Counsellor or Psychotherapist to join us on a consultancy basis, supporting a new Mental Health Support after Imprisonment Abroad project.
About the role
Self-Employed Counsellor Consultant
Self-employed consultancy opportunity with a commitment of 2 days per week and delivered face to face from our office in Finsbury Park, London N4.
Fee: £37,800 for a commitment of two days per week over 84 weeks of this project, running from August 2026 to April 2028. This is a self-employed consultancy arrangement and does not constitute employment. The appointed practitioner will be engaged under a contract for services submit invoices.
We are looking for a self-employed counsellor or psychotherapist who can provide structured therapeutic support, contribute clinical insight to an emerging model of support, and work collaboratively with our resettlement team within a clear framework for referral, safeguarding, record-keeping and review. Full details of the role are available in the consultancy pack below.
Key responsibilities
About you
Essential
Desirable
To express interest in this consultancy opportunity, please read the job pack carefully and submit a CV and an expression of interest that demonstrates how your skills, qualifications, professional experience and approach meet the requirements set out in the scope of consultancy and person specification.
To protect, support and advocate for the health, welfare and human rights of British citizens in prison abroad.
Salary: £25,375 (FTE 29,605)
Location: London Diocesan House, Causton Street (on-site)
Working hours: 8:00am to 16:30pm
Contract type: Permanent, part-time (30 hours/week across four days, with Friday as a mandatory working day)
Closing date: 12 July 2026
Interview date: 27 July 2026
This is an excellent opportunity to play a key front-facing role at the heart of the London Diocesan Fund, helping to create a warm, professional welcome for staff, visitors and partners. As Receptionist and Business Support Officer, you will combine reception, office services and finance support, contributing to an efficient, safe and welcoming workplace that supports the wider mission and values of the Diocese of London.
Job Summary
Through excellent service, attention to detail and a proactive approach, the postholder will:
· Act as a professional first point of contact for staff, visitors, contractors and members of the public.
· Support building access arrangements, reception resources, mail handling, room bookings and meeting room preparation.
· Manage day-to-day office supplies and report maintenance issues as required.
· Provide administrative support for key health and safety processes, including lone working arrangements, first aid and fire marshal coordination.
· Contribute to finance operations through invoice processing, supplier statement reconciliation, payment query resolution and accurate record keeping.
· Help maintain a safe, efficient, well-organised and welcoming working environment that supports effective service delivery across the LDF.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
· Empathy with the mission and values of the Diocese
· Experience as an administrator
· IT proficiency in Microsoft 365, including Excel
· Strong numerical accuracy and attention to detail in data management and record handling
· Customer service experience, in person, on the telephone and in writing
· Right to work in the UK
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
Our Mission and Values
At the London Diocesan Fund, our mission is:
“To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ.”
Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach:
· Confident- We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve.
· Compassionate- We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care.
· Creative- We approach challenges with openness and curiosity, creating space for new ideas and better ways of working.
· Connected- We communicate openly so everyone experiences one joined-up LDF, where relationships and collaboration shape how we work.
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and Job Description when answering the application questions.
Applications close on 12th July and in-person interviews will be held on 27th July.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.
About the role
As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.
Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.
This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.
You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.
About you
You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.
You’ll also have:
It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.
What we offer
Benefits
If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.
We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.
Successful applicants will be required to undertake a DBS check.
For details of our inclusion statement, please see our website.
The client requests no contact from agencies or media sales.
We are seeking a Digital Marketing Officer to join our Development and Communications directorate and contribute to the ICR’s digital marketing needs – in particular, to support fundraising across all digital touchpoints. The successful candidate will play a key role in producing and editing digital fundraising content for the ICR’s website and donation platform; creating content for digital ads, including writing copy, working on video briefs, and collating appropriate imagery; our email marketing by writing compelling copy, building templates and working with data.
Key Responsibilities
About You
We are looking for someone with experience in writing engaging copy for email marketing, social media and paid advertising, and have good knowledge of email marketing and digital platforms including Mailchimp, Google Search Ads, Ad Grants and Meta.
The client requests no contact from agencies or media sales.
You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.
Basis works with women and nonbinary people who work in the sex industry and women and young people who are sexually exploited
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Floating Support Worker
Salary: £28,655 per year
Hours: 37.5 hours per week, compressed over 4 days
Contract type: Permanent
Location: Southwest, covering Exeter, Somerset, Mendip and Dorset
Additional information:
As the role involves regular travel, we are ideally looking for candidates based within the Somerset area.
About Alongside:
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the Role:
As a Floating Support Worker, you’ll play a vital role in supporting services where extra capacity is needed, working across different locations including Exeter, Somerset, Mendip, and Weymouth. This is a varied and dynamic role, offering the opportunity to work across supported housing and outreach services, with no two weeks looking the same.
You’ll work directly with people who have a range of support needs, building positive, professional relationships and providing person‑centred, trauma‑informed support. This includes offering practical help, promoting independence, and responding flexibly to individual circumstances in a fast‑paced environment.
This role is ideal for someone who enjoys variety, is well organised, and can adapt to changing priorities and locations. You’ll need to be a driver with access to your own vehicle and business insurance, and be comfortable working flexibly, with rotas provided two weeks in advance and occasional last‑minute changes handled considerately.
What you’ll be doing:
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.
You can view the full job description by clicking here.
What we’re looking for:
There are many great reasons to join our team!
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Challenge Events Officer role. The successful candidate will oversee and deliver a dynamic portfolio of challenge events, ensuring exceptional participant experiences while supporting income generation and long-term supporter engagement.
Key Responsibilities:
Person Specification:
What’s on Offer:
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Administrative Officer
Location: Ilford Redbridge IG1
Salary: £15 per hour
Contract: Part-time – 12 months contract with possibility to renew
Reporting to: Operations Manager / Director
Join Our Team and Help Empower Women
Are you a highly organised administrator who is passionate about making a difference in the lives of women and their communities?
We are looking for an enthusiastic and proactive Administrative Officer to join our growing team. This is an exciting opportunity to play a vital role in supporting the smooth day-to-day running of our women’s support group while contributing to programmes and services that empower women, reduce inequalities, and strengthen communities.
As an Administrative Officer, you will provide essential administrative, operational, and programme support, helping ensure that our services are delivered efficiently and effectively.
About Us
Adanna Women’s Support Group is committed to supporting, empowering, and advocating for women from diverse backgrounds. Through our programmes, events, training, and community engagement activities, we help minority ethnic women build confidence, develop skills, improve wellbeing, and access opportunities.
Our work is driven by compassion, inclusion, and a commitment to creating positive social change.
About the Role
This varied and rewarding role will see you supporting a range of administrative, operational, and communication activities across the organisation.
You will be responsible for maintaining records, coordinating meetings, supporting programme delivery, responding to enquiries, assisting with event administration, and helping to ensure our team, volunteers, and beneficiaries receive excellent support.
No two days are the same, making this role ideal for someone who enjoys variety, takes initiative, and thrives in a small but busy environment.
Key Responsibilities
Administration & Operations
Programme & Event Support
Stakeholder & Volunteer Support
About You
We are looking for someone who is:
Essential Requirements
Desirable Requirements
Why Work With Us?
Safeguarding
AWSG is committed to safeguarding and promoting the welfare of women, children, and vulnerable adults. Successful applicants will be expected to share this commitment and will be subject to appropriate background checks.
Equality, Diversity & Inclusion
We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued and respected. We welcome applications from people of all backgrounds, communities, and experiences.
Note on Equality: Adanna Women’s Support group is an equal opportunities employer. Due to the nature of our work and the vulnerable women we support, this post may be subject to an Occupational Requirement under the Equality Act 2010.
How to Apply
Please submit:
Closing Date: rolling recruitment – the applications window will close once a suitable candidate is found
We reserve the right to close this vacancy early if we receive a high volume of applications.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Service Delivery Coach
We’re looking for an enthusiastic and motivated individual to join our team as a Service Delivery Coach in North-West England from September 2026
Applications from individuals who are seeking flexible working options are welcomed.
Position: 000015 Service Delivery Coach
Location: Homebased, North West England. However, regular travel across the region will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 28 hours per week (flexible working available)
Salary: Circa £29,300 per annum (FTE circa £36632.28 per annum)
Contract: Fixed term until 31 August 2027.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: Sunday 12 July 2026
Interview Date: 20 or 21 July. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The purpose of this role is to support and empower Stroke Association Support Coordinators to deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
Whilst a coaching style maybe suitable for many aspects of the role, there will be occasions where strong leadership and management will be needed to ensure Stroke Support Coordinators maintain compliance with contractual policies and procedures and to address any performance related issues.
Supporting our organisation as part of the leadership team you will ensure improvements are led by what matters to people affected by stroke.
You will support and empower Stroke Support Coordinators through a coaching ethos to:
· Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
· Identify and address capability gaps and build volunteer capacity where required.
· Build strong relationships with key stakeholders, internally and externally.
· Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.
About You
You will have experience of:
· Effectively balancing a number of competing priorities.
· Experience supporting remote teams with paid staff and volunteers with experience in growing and developing these teams using a coaching style of management
· Experience in managing performance improvement
· Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.
· Using excellent communication skills.
· Championing diversity internally and externally.
· Identifying and supporting quality improvement, based on an understanding of how work really happens.
You will be:
· Able to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.
· Approachable, taking time to understand the context of people we work with, supporting thinking and always having people affected by stroke at the centre.
· Experienced in overseeing and supporting change and development.
· Agile in your approach, open to developing your skills, knowledge and experiences and supporting the organisation to move towards our goals and strategic focus.
Applications
Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Overview of the post
To work alongside Braunstone residents, volunteers, businesses and partners to build strong relationships and co-design services that reflect community priorities in Braunstone. The role focuses on meaningful engagement, volunteer involvement, and partnership working, with a smaller element of project-based fundraising and communications support that helps amplify community voices and showcase impact.
This role is rooted in a strengths-based, inclusive approach that values lived experience and community voice.
Main responsibilities and duties
Community Engagement & Co-Design
Volunteer Engagement & Support
Partnerships, Networking & Community Presence
Communications & Community Storytelling
Project Support & Community-Led Fundraising
General Duties:
Person Specification
Post: Community Engagement Coordinator - Essential (E)Desirable (D)
Qualifications and Experience
Experience in community engagement, community development, or a similar role (E)
Experience recruiting, supporting, or working alongside volunteers (E)
Experience of working in the charitable/voluntary sector (D)
Some experience or understanding of community or project-based fundraising (D)
Knowledge
Understanding of community-led and co-production approaches (E)
Commitment to dignity, inclusion, and empowerment (E)
Understands the needs of deprived communities and barriers and challenges facing individuals and service providers (E)
Knowledge of safeguarding procedures for both adult and child protection (D)
Health and safety processes in relation to community activity (D)
Experience supporting communications or digital engagement in a community or voluntary setting (D)
Knowledge of local communities and networks (D)
Skills
Confidence creating or contributing to digital content or communication (E)
Ability to engage respectfully with people from diverse backgrounds and build positive relationships (E)
Excellent organisational skills and experience (E)
Excellent verbal and written communication skills (E)
Strong IT skills especially with Microsoft Office (E)
Problem-solving skills and ability to adapt and act accordingly to situations (E)
Good time management skills to be able to support the needs of multiple people (E)
Ability to keep accurate records and a good understanding of the importance of data (E)
Personal
An interest in helping other people, regardless of their circumstances (E)
Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need (E)
Trustworthy, reliable and able to keep matters confidential (E)
A high level of patience and emotional resilience (E)
Ability to contribute effectively to a small team (E)
Calm and professional (E)
Other
Right to work in the UK (E)
Satisfactory DBS check (E)
Full and clean UK driving Licence (D)
For Community, For Life

The client requests no contact from agencies or media sales.