111 HR services administrator jobs

Swansea Women’s Aid is seeking an inspiring, courageous and values-led Chief Executive Officer to lead our specialist women-only domestic abuse charity following the retirement of our current Chief Executive Lynne Sanders MBE after more than 40 years of outstanding service. 

Working closely with a well-established Board of Trustees, you will provide strategic and operational leadership across the charity. You will: 

• Provide clear, strategic and compassionate leadership. 

• Work with Trustees to shape and deliver the charity’s future direction. 

• Ensure strong governance, safeguarding, financial sustainability and compliance. 

• Represent Swansea Women’s Aid as a credible and influential voice for women and children affected by abuse. 

• Identify opportunities for service development, partnership working, fundraising and long-term sustainability. 

About you

You will bring significant senior leadership experience together with: 

• Strong financial and organisational management skills. 

• Understanding of income generation, commissioning and accountability
• Experience of leading people and supporting positive organisational culture. 

• The ability to build trusted relationships and effective partnerships. 

• A genuine commitment to ending violence against women and children. 

Knowledge and experience of the VAWDASV sector, charity governance, commissioning, fundraising and service development would be highly desirable. 

You may not have followed a traditional route into senior charity leadership. We are interested in the skills, experience, values and perspective you can bring to Swansea Women’s Aid and its future. 

Equality and inclusion 

Swansea Women’s Aid welcomes applications from women with the skills, values and lived or professional understanding needed to lead a specialist service. 

This post is open to women only. Swansea Women’s Aid considers that being a woman is an occupational requirement for this post under Schedule 9, Part 1 of the Equality Act 2010. 

About Compassion UK

Compassion is a Christian child development charity that sees beyond poverty to the incredible potential God has placed in every child and family. Partnering with more than 8,900 local churches in 29 countries, we work to release children from poverty in Jesus’ name. You can read more about these principles and our history on our website.

Do you enjoy supporting people, bringing order to varied priorities and helping HR processes run smoothly? Or do you know someone who could be a great fit? We’d love for you to share this opportunity with your networks.

Compassion UK is looking for a People & Culture Generalist to join our team on a maternity cover basis.

This is a varied opportunity to work across the employee lifecycle, helping to create a positive and engaging workplace where colleagues can thrive. You’ll provide guidance to employees, coordinate People & Culture activities, maintain accurate people information and support areas including recruitment, employee relations, engagement, learning and people projects. 

Working alongside our People & Culture Business Partner and wider team, you’ll help translate organisational priorities into practical people solutions while delivering a professional, responsive and people-focused service. 

If you have strong HR support and administration experience, excellent attention to detail and a passion for creating a positive employee experience, this could be a fantastic opportunity to use and develop your skills within a Christ-centred organisation.

✨Office-based at Compassion House in Fleet, Hampshire

✨Maternity cover | Full-time | 35 hours per week

✨£30,040 per annum 

Key dates

• Apply by 10am on 5 October 2026
• Interviews are expected to take place on 13 October 2026

Role: Humanitarian Management Trainee - Human Resources and Membership

Hours: Full-time 

Pay: £35,000 GBP gross per annum

Duration:18 months (with possible extension dependent on funding)

Location: UK-based with international deployment

Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit. 

We are excited to launch our Humanitarian Management Trainee Scheme, offering three distinct trainee roles in the areas of MEAL, Communications and Human Resources & Membership. The Humanitarian Management Trainee Scheme presents an unparalleled learning opportunity for early-career professionals who are committed to a career in humanitarian work. It is an opportunity to accelerate your development towards future leadership roles in the humanitarian sector. 

The Humanitarian Management Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan. You will embed within a team, gaining practical experience and contributing actively to its work and priorities and those of the wider organisation, both at Headquarters and in the field. Alongside this, you will undertake formal and informal professional development through training, mentoring, shadowing and on-the-job learning. 

The traineeship is a structured development opportunity and is not intended to fill an established role within UK-Med’s organisational structure. 

As a trainee, you will: 

• Embed within a team at UK-Med Headquarters, gaining practical experience while contributing to our wider humanitarian preparedness and activities. 

• Deploy internationally to assist in delivering humanitarian health responses. 

• Participate in tailored training, mentoring, shadowing and on-the-job learning to build your skills, knowledge and experience. 

You will have relevant qualifications or equivalent professional experience, with an established technical foundation in your chosen field. Some professional and international experience is essential, alongside a strong interest in applying your existing skills and developing your career within the humanitarian sector.

How to apply

We strongly recommend that you read the Candidate Information Pack - Humanitarian Management Trainee - HR & Membership - Sept 2026 before applying for this role.

To apply, please submit a current CV and answer the application questions:

Please apply below, as soon as possible and no later than Thursday 8th October 2026.

Our selection process is designed to understand your potential, motivation and suitability for the Humanitarian Management Trainee Scheme, as well as the skills and experience you would bring to your chosen pathway. 

Shortlisted candidates will first be invited to an online interview. Following the interview stage, selected candidates will then be invited to attend an in-person assessment in Manchester. The assessment will include a range of individual and/or group activities designed to explore your skills, approach and potential. 

The in-person assessment is expected to take place on the 19th of November in Manchester. If you progress to this stage, you will be expected to attend in person, so we encourage applicants to keep this date available where possible. UK-Med will provide further information regarding the assessment and associated travel/logistical arrangements to candidates invited to this stage. 

Please note: Due to the nature of this role, candidates must be deployable without the need for additional visa applications to Schengen countries. This requirement is essential for operational reasons to ensure swift and efficient deployment in humanitarian settings, enabling timely and effective responses to crises. 

Applications for work in the UK can only be accepted from people with an existing right to work in the UK. 

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse.We conduct thorough vetting before any appointment is confirmed. 

UK-Med is committed to the principles of diversity, equality, and inclusion.We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential. 

Please note this is a 13 week fixed term vacancy.

Our supporters are at the very heart of our fundraising efforts. The team responsible for data management, supporter care, and compliance plays a vital role in enabling our fundraising teams to operate effectively. We work closely with Battersea colleagues, suppliers, and agencies acting on our behalf to collect, process, and analyse data. We are committed to supporting our generous donors and customers by ensuring their contributions are recognised and celebrated through outstanding customer care. We ensure that all fundraising activities are carried out with diligence, care, and in full compliance with relevant regulations, using data-driven insights to maximise impact.

The Supporter Services Administrator is responsible for delivering excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and maximise income for Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 5th October 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To Be Confirmed

For more information about the role, please download our Recruitment pack.

Here at the IOP we are looking for an Interim People & Talent Partner to support a secondment period until May 2027 to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ in the UK policy to make working at the IOP as flexible as possible. This is complemented with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme
• Private medical insurance, life assurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose when to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working plus much more

The Role

We are seeking an experienced Recruitment and Payroll professional with a strong understanding of UK employment law, payroll legislation, statutory requirements, and HR best practice. The successful candidate will have proven experience managing end to end recruitment and payroll processes, always ensuring compliance and accuracy. A sound knowledge of HR systems, particularly iTrent, payroll administration, employee lifecycle processes, and current employment legislation is essential.

The ideal candidate will be highly organised, resilient, and dependable, with the ability to manage competing priorities within a small team. They will have experience working both independently and collaboratively, demonstrating excellent attention to detail and a proactive approach to problem-solving.

Strong interpersonal and communication skills are essential for this role, along with the ability to build effective relationships at all levels of the organisation. The postholder will be confident in providing guidance and advice on recruitment, payroll, and employee relations matters, ensuring decisions are legally compliant and aligned with organisational policies and procedures.

What will I be doing?

• Lead and sign off all payroll related activities, ensuring accuracy, compliance, and effective liaison with internal and external stakeholders
• Manage end to end recruitment activity, delivering effective attraction, selection, and onboarding processes to secure high quality candidates in a timely manner
• Coach and support managers on HR policies, processes, and employee lifecycle matters, including family leave, return to work arrangements, and complex or sensitive people issues
• Contribute to the continuous improvement of People services, including HR systems, People Team processes, EDI initiatives, and the effective management of employee and manager queries
• Line managment of People Officer 

Who will I work with?

• Internally, the role works across all departments as well as IOP Publishing HR and Finance
• Externally, the role works with employment lawyers, recruitment agencies, occupational health providers and EDI professionals

Ideally, your skills include:

Essential Criteria

• Sound knowledge of UK employment legislation and its practical application
• Strong recruitment and payroll experience, including end-to-end recruitment and payroll processes
• Strong understanding of HR best practice and employee lifecycle processes
• High level of professionalism, discretion, and commitment to confidentiality
• Excellent interpersonal skills, with the ability to listen, influence, negotiate, and provide advice on complex or sensitive matters
• Line manager experience
• Experience working autonomously in a busy, varied, and fast-paced environment
• Exceptional attention to detail and commitment to accuracy
• Strong line management skills, with experience coaching, developing, and supporting employees to achieve individual and organisational objectives.
• Ability to think strategically, plan ahead, and develop creative solutions to complex challenges.
• Strong working knowledge of HR systems, ideally including iTrent, Harbour, and MyFlex.
• CIPD Level 5 qualified

Desirable

• Experience using HR systems, ideally iTrent (Electric Theme) and/or DayForce
• Supporting in HR system rollouts

Application

Alongside your CV, please ensure you include a brief cover letter outlining how you meet the person specification, including details of your experience in payroll processing and recruitment.

How will I be working? 

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard.

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working. 

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London and once a quarter within the People & Operations Department alongisde team meetings as apporiate. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. There’s never been a better time to join us, watch our film to find out more about the difference we make.

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help. 

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland. 

Are you an experienced operational leader who thrives on making organisations run brilliantly behind the scenes?

Southwark Charities is entering an exciting new chapter. With a £100m property portfolio, a growing grant programme and the development of 64 new almshouses, we're looking for an exceptional Head of Resources to lead the systems and processes that keep our charity strong.

Reporting to the CEO, you'll oversee finance, HR, IT, governance, property compliance, contracts and organisational systems, ensuring the charity operates efficiently, remains compliant and is well positioned for future growth. You'll work in a small, dedicated team while working closely with colleagues to deliver outstanding services for older people across Southwark.

This is a hands-on role for someone who enjoys improving processes, managing change and finding practical solutions. You'll bring experience in operations, finance or corporate services, excellent organisational skills and the confidence to work across multiple disciplines.

If you're looking for a varied senior role where your expertise will have a direct impact on people's lives and the future of a respected historic charity, we'd love to hear from you.

People Partner & Service Lead

Closing date: 23th September 2026
Interview date:6th October 2026
Department: People

Location  - Across both Sites – Erdington and Selly Park
Hours: 37.5 
Duration: Perm

Salary: Corporate Band B up to £50,000 per annum

DBS:  Basic

Lead with purpose. Support with compassion. Make a difference every day.

We are recruiting a People Partner & Service Lead to provide leadership for our People Team and help deliver an exceptional colleague and volunteer experience across Birmingham Hospice.

At Birmingham Hospice, our people and volunteers are at the heart of everything we do. This is an exciting opportunity for an experienced and proactive People professional to lead a dedicated team while partnering with managers and leaders across the organisation to deliver high-quality, people-centred services that support the attraction, recruitment, engagement, retention and reward of our people.

Working closely with the Head of People, you'll lead the day-to-day delivery of our People services, providing expert advice, coaching and support across a wide range of people matters, including employee relations, performance and organisational change. You'll combine operational leadership with strategic influence, helping to shape our people practices, develop our workforce and support the delivery of our People Strategy.

We're looking for someone with strong employee relations expertise, a passion for helping people thrive, and the ability to build trusted relationships across the organisation. In return, you'll play a key role in ensuring Birmingham Hospice remains a great place to work and volunteer, while contributing to a culture where colleagues and volunteers can deliver their very best.

What you'll bring

· CIPD level 5 qualification or equivalent supported by extensive practical experience

· Significant experience working within a People function, with strong employee relations expertise

· Knowledge across key People disciplines, including recruitment, learning and development, employee engagement, organisational development and policy development

· Experience leading, coaching and developing high-performing People teams

· Strong stakeholder management skills, with the ability to build credibility and influence at all levels

· Excellent organisational skills, with the ability to manage multiple priorities and work effectively at pace

· A proactive, pragmatic and solutions-focused approach

· Experience supporting organisational change, workforce planning and service improvement

· Confidence using people data and insights to inform decision-making and drive improvement

· A commitment to delivering high-quality, customer-focused People services

What we offer

· The opportunity to make a meaningful impact in a values-led organisation where people and volunteers are at the heart of everything we do

· A varied and rewarding role that combines operational leadership with strategic influence across the people agenda.

· The opportunity to shape and enhance the colleague and volunteer experience across Birmingham Hospice

· A supportive, collaborative and inclusive culture that encourages innovation, development and wellbeing

• Recognition of prior NHS or hospice service (including pension and annual leave entitlements)
• Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage

People Operations Officer

Location: High St, Brasted, Westerham, UK

Contract type: Full time, Permanent

Salary: Up to £27,184 per annum

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately neither frequent nor reliable. We recommend you research your potential commute ahead of applying.

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

The People Team plays a critical role in supporting our services to deliver our work. We're a team of nearly 20, and work from our offices in Brasted, Kent, Central London and remotely (with travel to our services).

Job Description

If you're looking for your first or second job in HR and already have impressive administrative and organisational skills, as well working towards your CIPD level 3 or equivalent then we have the ideal role for you.

As People Operations Officer you will be delivering a customer-focussed HR processing service for a number of areas of our organisation. You will be working with our Service Managers to ensure they work to our HR polices, processes and practices. This will include:

• Using the ATS system to approve and publish roles
• Carrying out background checks and onboarding new staff.
• Issuing offer letters and contracts of employment.
• Administering the leaver processes.
• Processing variations to contracts and payroll changes and entering timesheets.
• Monitoring key events and dates relevant to the employment relationship (e.g. DBS renewals) and taking appropriate action.
• Collating inter-company transfer (TUPE) data as required and implementing the payroll and records aspects of TUPE transfers
• Managing the employee absence processes, including annual leave, sickness, maternity and paternity.
• Preparing redundancy calculations
• Supporting with grievance and disciplinary investigations by making arrangements and taking notes.
• Supporting Managers with informal and Stage 1 sickness absence cases.
• Dealing in a sensitive and professional manner with enquiries from all sources and maintaining privacy and confidentiality at all times

You will be managed by our People Operations Manager, and will be working with a wider People team who support other areas of the organisation, so there will be plenty of opportunities to learn from others, hear more about what we do and how you play a part in the bigger picture.

You'll also be working closely with the rest of the team in particularly the Strategic People Partners and ER & Wellbeing team. Your relationship with our Payroll team is also going to be key.

Qualifications

An understanding of, or keen interest in HR is essential, while some experience of the area would be desirable. We will also look to supporting you with further development and in gaining a recognised qualification in HR support.

To succeed in this role you must possess a good basic education and strong administrative skills - including a familiarity with Word and Excel, and experience of using mail merge and databases. You will be able to work on your own initiative and maintain confidentiality. In addition, you must be able to demonstrate:

• The ability to build and develop strong working relationships
• A strong customer service ethos and good communication skills
• The ability to work effectively under pressure
• Time management and prioritisation skills
• Excellent attention to detail and accuracy.

Desirable criteria:

• Experience of working in a busy Human Resources or Finance Department.
• Experience of using a HR database system.
• Knowledge of the main areas of HR administration
• Able to develop basic administration procedures.

Additional Information

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately neither frequent nor reliable. We recommend you research your potential commute ahead of applying.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.

Reconciliation Administrator - Property Services

Hybrid – London and homeworking

£35,202 - £39,333 pa

Are you an organised, solution-focused administrator with experience in financial reconciliation?

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation  Administrator for a12 month fixed term contract, or secondment for internal candidates.

In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.   

Key responsibilities include:

• Processing property services related invoices and payments.
• Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
• Using relevant IT systems and processes including our Asset Management System.
• Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.
• Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.  

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In this role you will be part of a team delivering a quality service that makes a real difference to our residents across multiple accommodation services.

Where you’ll be working

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

What we’re looking for

If you can demonstrate the following experience and skills, we'd encourage you to apply:

• Experience in financial reconciliation, invoice processing or payment control.
• Working knowledge of Schedule of Rates (SOR) and repairs processes.
• Experience using housing or repairs management systems.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using Microsoft Office and other IT systems to complete administrative tasks.
• Ability to build positive working relationships with colleagues and external partners.
• A customer-focused approach to problem-solving and task prioritisation.

Experience in a housing, homelessness or charity setting is beneficial but not essential. Knowledge of housing options, including semi-independent and supported accommodation, would be an advantage.

We're looking for someone who takes ownership, works collaboratively and cares about making a positive difference to the people we support.

Closing date: 10:00 am on 22 September 2026

Interview and assessments will take place in October 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

his role provides essential day-to-day support across finance, HR administration and organisational operations, ensuring accurate transaction processing, efficient workflows and reliable coordination across departments.

The Finance and Operations Officer is responsible for day-to-day financial processing, HR administration and operational coordination. The role ensures accurate financial records, smooth administrative processes and effective support for staff across the Society. The postholder works closely with the Finance Manager to maintain strong financial controls, support compliance, and contribute to the efficient running of the organisation.

The Finance and Operations Officer liaises with all areas of the Society and helps provide reports and documentation to the Finance, Audit and Risk Committee and Council. They are line managed by the Finance Manager.

Main Responsibilities

Financial Processing

• Process purchase invoices, staff expenses, credit card transactions and supplier payments.
• Manage Society credit cards and bank accounts under the oversight of the Finance Manager.
• Deposit payments (sterling and dollars) and maintain accurate financial records.
• Prepare payment runs and upload payment files in line with dual authorisation procedures.
• Support monthly reconciliations (bank, Stripe, PayPal, Direct Debits, Standing Orders).
• Input financial data into Sage, including investment movements and dividends.
• Run routine financial reports and provide data to the Finance Manager as required.

HR Administration

• Manage timesheet collation, leave management updates and staff HR records.
• Support recruitment administration, onboarding documentation and induction scheduling.
• Maintain digital HR files and ensure compliance with HR policies and GDPR.
• Provide administrative support for outsourced payroll (data collation, timesheet checks, staff changes).

Operational Coordination

• Provide administrative support across finance and operations, including digital filing and workflow management.
• Coordinate suppliers, contracts and office operations.
• Maintain inventories of finance supplies, equipment and subscriptions.
• Support donor stewardship processes including donation acknowledgements.
• Assist with facilities-related tasks and liaise with contractors and service providers.

Month End and Reporting Support

• Prepare month end schedules and documentation for review by the Finance Manager.
• Run routine reports from Sage, S360 and CRM systems.
• Collate receipts and documentation for restricted fund reporting.
• Support project managers with financial documentation required for funder reports.

Systems and Data Management

• Maintain accurate data across S360, Sage and the fundraising CRM.
• Support digitisation initiatives and workflow automation.
• Assist with system improvements, testing and implementation of new digital tools.
• Ensure data integrity and compliance with GDPR requirements.

Customer Service and Internal Support

• Provide responsive support to staff across departments.
• Act as first point of contact for routine finance, HR and operational queries.
• Support internal communications relating to finance, HR and operations.General Responsibilities
• Maintain confidentiality and comply with GDPR and data protection legislation.
• Demonstrate a commitment to the values, mission and ethos of the Society.
• Contribute to ongoing improvement of financial, HR and operational systems.
• Undertake any other reasonable duties consistent with the role and agreed with the Finance Manager.

General Responsibilities

• Maintain confidentiality and comply with GDPR and data protection legislation.
• Demonstrate a commitment to the values, mission and ethos of the Society.
• Contribute to ongoing improvement of financial, HR and operational systems.
• Undertake any other reasonable duties consistent with the role and agreed with the Finance Manager.

Find full details on our website.

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a People & Culture Coordinator to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are on an ambitious journey to strengthen and modernise our People & Culture function, moving beyond traditional HR support to build a proactive, inclusive and high-performing culture across the organisation.

Alongside supporting the day-to-day realities of a complex frontline charity, we are leading a broad programme of improvement and transformation across people systems, workforce planning, leadership capability, employee experience, organisational development and service delivery.

About the Role

The People & Culture Coordinator provides high-quality administrative and coordination support across core People & Culture processes, ensuring that employee lifecycle activities, documentation and systems are delivered accurately and efficiently.

The role focuses on the operational delivery of people processes and supports compliance through accurate record-keeping, timely processing, and effective use of P&C systems.

About You

You'll bring solid experience of providing excellent HR support within a busy People and Culture team, and you'll know first hand what it takes to keep things running smoothly under pressure. You're flexible and responsive by nature, comfortable using your own initiative and exercising good judgement. You can manage a busy and varied workload without losing sight of deadlines, and you understand that getting the basics right consistently and accurately.

Additional Information

This is a hybrid role, with a minimum requirement to work two days per week at our Head Office in Camden and the remainder working remotely.

This is a 12 month fixed term contract to cover maternity leave.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Two paid wellbeing days
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

Why The Green House? 

The Green House is the only service providing creative therapies across BNSSG and BANES supporting children, young people, and families who have experienced sexual abuse. Our distinct approach is: 

1. Evidence-based, guided by research and best practices. 
2. Led by the voices of young people and their families. 
3. Centred on, choice and connection. 
4. Focused on the transformational power of the creative arts. 

You will be joining an ambitious team who work tirelessly to improve the lives of children, young people and families who have experienced sexual abuse. 

Purpose of the role

The Family Support Manager sits within the Therapeutic Services Division at The Green House The role is responsible for managing the Family Support Team who offer Initial Meetings to young people/families/professionals, one-to-one Family Support sessions, multi-agency casework, psychoeducational parent groups and, as well as the Pathway Administrators of the therapeutic services. The post holder will work as part of the Management Team, contributing to service development across the organisation in line with The Green House’s strategy. The Family Support Manager will hold Safeguarding Advisor responsibilities within the organisation. The normal place of work is The Green House, Bristol however it may be necessary from time to time to attend meetings and events elsewhere.

Duties and responsibilities

Service Management

1. Recruit, support and line manage the Family Support Practitioners and Pathway Administrators.
2. Act as a Safeguarding Advisor. As the Safeguarding Advisor, you will attend appropriate Safeguarding training relevant to the level of work and role and ensure that you attend annual refresher training. 
3. To act as a member of the Management Team for the organisation to ensure that services are offered at a consistently high standard and the team is effectively managed.
4. Develop and maintain successful professional partnerships with stakeholders including families, referrers, partners and statutory, private and other voluntary agencies to raise awareness of The Green House and our services.
5. Develop and maintain local relationships to support fundraising activity for The Green House’s service delivery.
6. To manage the relationships in place between The Green House and the External Clinical Supervisors supporting the Family Support Team and Pathway Administrators. Arrange annual meetings with supervisors and manage the annual report process. 
7. To continually review and monitor access to our service provision, identifying ways where this can be developed and innovated whilst keeping true to the fundamental principles, values and mission of the service. 
8. To contribute to all additional pieces of work as outlined by the CEO of the organisation. 
9. Demonstrate The Green House’s values and model leadership qualities.
10. Ensure whole team participation to collect and monitor data in support of service delivery and outcomes evaluation activities for the Family Support Team.
11. Work alongside the Research Manager to produce quarterly and annual reporting on the frontline services.
12. Ensure compliance with GDPR/Data Protection guidelines and The Green House policies relating to data protection, data security and record keeping.
13. To work alongside the Senior Information Risk Owner (SIRO) and Data Protection Officer (DPO) acting as the Caldicott Guardian.
14. Work with the CEO, Research Manager and Children and Young People (CYP) Therapeutic Manager to develop new funding bids relating to evidence-based interventions and service innovation.

Therapeutic services responsibilities

1. To lead weekly Family Support and Pathway Admin team meetings. Facilitate team discussions around aspects of the Family Support casework with children, young people, families, and other agencies, safeguarding and risk management, reflective practice and provide peer support opportunities.
2. To qualify Requests for Support (referrals) with the CYP Therapeutic Manager.
3. Participate in weekly triage meetings in partnership with the CYP Therapeutic Manager.
4. To manage the day-to-day practice of the Family Support Service, within this sits management and oversight of the Parent Group, one-to-one work and Initial Meetings.
5. To ensure that data, monitoring, outcomes and evaluation gathered as part of the Family Support service are input appropriately into the organisation’s case management system to assist with annual monitoring and reporting processes. To review these processes in partnership with the Research Manager.
6. To lead on development and review of services, processes and documentation associated with the Family Support service.
7. To monitor and manage the Therapeutic Services waiting lists, service delivery and KPIs in partnership with the Management team on a monthly basis.
8. Management of Pre-Trial notes requests, in relation to statutory investigations and our pre-trial work prior to court proceedings.
9. To attend all relevant external meetings with other agencies and professionals as required. 
10. To respond appropriately and in a timely manner to external queries regarding the Family Support service, providing relevant information where required. To develop new relationships and partnerships with appropriate agencies and professionals to assist with the growth and reputation of the service.
11. Manage Subject Access Requests made by children, young people and families in partnership with the Data Protection Officer.

General Responsibilities

• Always adhere to all Charity policies and procedures.
• Ensure that all work is carried out in accordance with Health and Safety, Data Protection, Safeguarding and other relevant legislation. To contribute to the ongoing development of the organisation by actively participating in consultation and other initiatives as required. 
• To work autonomously and manage own workload effectively, to ensure targets are met. To assist with basic house-keeping requirements as required.
• To work within the values of The Green House.
• Participate in all required meetings to support the Charity to achieve it aims and objectives.

This job description is intended to provide an outline of the key responsibilities and duties of the role. It is not an exhaustive list and the postholder may be required by the Charity to undertake other duties that are commensurate with the level of the role. This job description may be reviewed and updated periodically, in consultation with the postholder, to reflect the evolving requirements of the role and Charity.

Benefits 

• Annual Leave: 25 days holiday (pro rata if part time) plus bank holidays including whole service Christmas closure which is not deducted from allowance (at the discretion of the Board).
• Other Leave Allowances: Sickness, maternity, and partner (paternity) leave allowances have been implemented to support our staff to live a happy work-life balance. Wellbeing Plans are also available to support staff with physical and mental health needs.
• Flexible Employer: Staff can request flexible working arrangements to accommodate changing circumstances. All flexible working requests are carefully considered and assessed alongside the needs of the charity.
• Whole organisation Professional Development Fund and Policy: Every financial year, a Continuous Professional Development budget is agreed on which is available at request to support continued professional development. TGH also offers some paid study leave for this.

How to Apply 

Please email your CV and supporting documents to us. The closing date for applications is Wednesday 30th September (23:59). Interviews are expected to take place on Tuesday 6th October.

We understand that candidates may value different formats to communicate their skils and experience, therefore we accept the following formats:

• 2 page cover letter
• 5 minute long video (either sent as a mp4 attachement alongside your CV or a link to an undlisted YouTube video).

Within your cover letter or video, please answer the following question:

Managing a frontline team supporting families affected by sexual abuse can be complex and emotionally demanding. As Therapeutic Manager – Family Support how would you lead, support and empower your team to navigate these challenges, while ensuring high-quality, trauma-informed support for families? In your response, please consider how you would embed our values of Hope, Connection, Creativity, Genuine and Action into your leadership approach, particularly during challenging or uncertain times.

There is an optional Equal Opportunities Form included for our internal diversity in recruitment monitoring, which can be sent to us at the same address alongside your application. The form will not be seen by those involved in the recruitment process. Although not mandatory, this monitoring allows us to align recruitment with our overall HR Strategy, and continuously improve on how we attract, recruit, and retain a diverse range of candidates.

We pride ourselves on being a relational organisation. If you would like to speak to someone from The Green House at any point during your application, then please email us to arrange a phone call with a member of our team.

Working as part of the operations team, the you will help maintain the systems, processes and practical foundations 
that enable the organisation to function effectively. This includes supporting people operations and HR administration, 
leading on governance and advisory meeting administration, acting as the first point of contact for IT queries, and helping 
FEA’s events run smoothly.

Acting as a trusted point of support for colleagues, you will help create a responsive and well-organised 
working environment where staff, trustees and members feel enabled to do their best work. The role requires exceptional 
organisation, sound judgement and a genuine pride in quality. By ensuring that the practical aspects of the organisation 
run reliably and well, you will help create the conditions that allow the Fair Education Alliance to deliver its 
mission and drive progress towards a fairer education system.