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This role is being advertised as a Receptionist however the successful applicant will be employed as a Client Care Coordinator.
⌚ Hours: 37.5 hours per week (with the occasional Saturday)
We are looking for a compassionate and professional Client Care Coordinator to join our supportive team. This is a rewarding customer-facing role where you will support clients both in person and over the phone, providing reassurance, clear information, and a calm, empathetic approach during what can often be sensitive or challenging situations. We are seeking someone who is confident working with the general public and passionate about delivering exceptional care and support.
What we’re looking for:
Full training and ongoing support will be provided, along with great transport links, on-site parking, and only one Saturday shift every two months.
Interviews for successful candidates will take place on Friday, 29th May.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by playing a key role in strengthening our finance and administrative functions.
Disability Law Service is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people.
Purpose of the role
To support the financial and administrative operations of Disability Law Service, ensuring accurate financial management and efficient day-to-day organisational support.
You will manage bookkeeping, legal aid billing, financial records, and general administrative processes, supporting the smooth running of organisational systems and compliance requirements.
Key responsibilities
Manage bookkeeping, invoices, payments, and reconciliations
Take responsibility for billing processes and financial records
Prepare month-end adjustments (including accruals and prepayments)
Maintain accurate financial systems in line with charity and legal aid requirements
Support audit and compliance processes
Provide general administrative support
Use finance and office systems accurately and efficiently
What we offer
Opportunities to develop experience in finance, administration, and legal processes within a charitable setting
A supportive and inclusive working environment within a committed and experienced team
A varied role where your work directly supports access to justice for Deaf and Disabled people.
Equality, diversity and inclusion
We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive.
To apply
To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have fully read the Job Description and Person Specification before applying.
Please let us know if your require the application materials in an alternative format, or any reasonable adjustments to apply.
Our mission is to provide free legal advice to Deaf and Disabled people to ensure that they have access to their rights and justice.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to work within our policy, evidence and influencing team to deliver change for people with breast cancer in Wales.
You’ll play a key role leading the development and delivery of our policy and public affairs work in Wales. You’ll develop evidence-based policy positions, and design and deliver influencing plans in line with our new strategy. Over the coming year this will include our engagement following the Senedd election and with the new Welsh Government. You’ll also support the roll out of campaigning activity in Wales and act as a key spokesperson for the charity in Wales, representing us in the media as well as with campaigners and senior stakeholders.
About you
You’ll have experience of working in relevant policy or public affairs roles developing policy positions and materials, and a proven ability to build strong external contacts.
Along with strong analytical and communication skills, you’ll have the ability to work well independently while managing a varied workload, and the capability to lead projects and work with teams across the UK.
You’ll have a good understanding of the current health policy landscape in Wales or the UK as well as knowledge of Welsh or UK parliamentary processes and legislative systems.
Job description and benefits
Please download the job description and our attractive benefits package.
Location and hybrid working
This role is primarily based in our Cardiff office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: Tuesday 26 May 2026 at 09.00am
Interview date: Thursday 4 and Friday 5 June 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
An exciting opportunity has come up to oversee the operational management and delivery of our burgeoning volunteer-led music and mental health charity. We are looking for a new Community & Operations Lead who has a track record of working holistically and empathetically in line with best practice to effectively manage and grow our services at an operational level; support the ongoing safe recruitment and retention of volunteers through our volunteer pathway; build and support community engagement; manage our two studio sites; and design, develop and manage exciting projects informed by our community members’ vision in collaboration with the Strategy & Fundraising Lead.
Our new Community & Operations Lead will be a calm and reassuring presence with a track record of facilitating positive working relationships, co-productive and person-centred approaches, and intersectional working in order to support our work addressing local health inequalities and reducing the health, social and financial barriers to creativity and support that local people face.
Seed Studios is a music and mental health charity based at Old Trafford Wellbeing Centre and Broomwood Community Wellbeing Centre working with adults aged 18+. From our centres, we support positive mental health and culture in Trafford through...
In 2025, We enabled over 800 hours of free volunteer-led sessions with an annual footfall of over 2500 as well as 24 hours of free, 1-to-1 music tuition support for referrals from our health partners every month.
We envision a world in which all can access the creative, health, social and personal value that music can provide
The client requests no contact from agencies or media sales.
Harris Hill is recruiting for a Programme Lead on behalf of a community-focused organisation delivering impactful support programmes for children, families and local communities.
£33,000–£35,000 | Full-time
This role will lead the delivery of funded community programmes, managing partnerships, budgets, reporting and programme outcomes while ensuring high-quality, inclusive services.
About you
You will have:
Experience working with community or family support programmes is desirable.
Key responsibilities
This is an exciting opportunity for an experienced programme manager to lead the delivery of externally funded community initiatives, ensuring high-quality services, strong stakeholder relationships, and measurable impact.
For more information, please submit your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Centre for Progressive Change is looking for a Safe Sick Pay Campaign Director that will be part of the newly formed Executive Team. This is an exciting time to be joining the campaign, as we capitalise on our successes so far and plan for our next big policy gain - increasing the rate of Statutory Sick Pay.
This role will be in charge of the Safe Sick Pay campaign including the strategy to see an increase in the rate of Statutory Sick Pay, fundraising to implement the strategy, hiring campaign team members, supporting the team to implement the strategy, holding the key stakeholder relationships, driving the campaign, and delivering parts of the campaign where needed.
As a member of the Executive Team, they will be part of the team responsible for the strategy, structure, team, culture and finances of the organisation.
Responsible to: Executive Director
Location: Office in Sustainable Ventures, Waterloo, London
Salary: £66,000 - £76,000 starting salary based on experience
Contract type: Permanent
Hours: Full-time
Working Rhythm: We work in sprints - working for about 6-7 weeks and then taking time off during the Parliamentary recesses. We offer 40-days of annual leave (including bank holidays).
Closing date and time: Monday 15th June, 9am
Please see the job pack for full details of the role, interview process and more information about The Centre for Progressive Change.
We run campaigns for national policy change on progressive issues.
The client requests no contact from agencies or media sales.
As Fundraising Lead- Midlands & South Wales, you will lead Philanthropy and Corporate fundraising across your region, developing relationships with high‑net‑worth individuals, senior business leaders and corporate partners.
You will manage Centre Fundraising Managers, and support them on planning and prioritisation, work with Fundraising Boards as appropriate, and share best practice across Maggie’s. You will also help develop new fundraising opportunities.
This role requires a confident and collaborative leader who can coach teams, manage multiple stakeholders, work independently across a large region, representing Maggie’s with clarity and credibility.
There are four fundraising leads covering Scotland, North and North Wales, Midlands and South Wales and South. This role will work closely with the following centres: Cardiff, Swansea, Cheltenham, Nottingham, Oxford, Northampton, (Birmingham, Coventry – not yet open).
Please note that first stage interviews will be held on Tuesday 9th June through Microsoft Teams. Second stage interviews will be held in person. Date and location TBC.
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home.
This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.
To be successful in this role you will:
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.
We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.
Making A Difference

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.
The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.
The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.
Why Join Us:
Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.
BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.
Person Specification
Essential
Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.
Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.
Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.
Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.
Experience of leading or supporting governance processes, including board reporting, risk management and compliance.
Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.
A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.
The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.
The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.
Desirable
Experience of working in or with the music industry, creative industries or arts and culture sector.
Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.
Experience of implementing or managing a CRM system, project management platform or other operational technology.
Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.
Experience of leading an organisation through a period of significant change, transition or growth.
An existing network within the UK music sector, creative industries or racial equity and social justice space.
At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!
To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.
To drive transformational, systemic change across the UK music sector, ensuring every person regardless of background.
We’re looking for a senior leader to join our Senior Management Team and take overall responsibility for the organisation’s operational core.
This is an exceptional opportunity to join a high-impact organisation as a key member of the Senior Management Team, working in close partnership with the Chief Executive to drive organisational excellence, sustainability, and transformation.
As Executive Director, Operations, you will sit at the heart of the organisation leading critical services and ensuring everything we do is underpinned by strong governance, robust finances, effective systems and an engaged, high-performing workforce. You’ll play a pivotal role in shaping strategy, enabling delivery, and ensuring we remain fit for the future.
This role requires a strategic leader who thrives on complexity, brings clarity to challenge, and is motivated by delivering meaningful impact.
What you’ll do
What you’ll need
You’ll join a collaborative and purpose-led leadership team, with the opportunity to shape how the organisation operates and grows. This is a role with real influence, where your leadership will directly enable delivery, improvement and long-term success. Please find out more from the candidate pack.
Why join us
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Philanthropy will play a defining role in delivering this ambition. With plans to significantly scale income over the coming years, we are seeking a senior, commercially-minded Philanthropy Lead to drive high-value growth and deepen engagement with influential supporters across the UK.
As Philanthropy Lead, you will take ownership of a high-value donor portfolio, securing and stewarding five and six figure gifts while driving forward a donor-centric fundraising strategy.
You will operate as a trusted partner to senior leaders and influential stakeholders, leveraging networks, insight and opportunity to build a sustainable pipeline of philanthropic support.
Alongside income generation, you will play a key role in shaping how Marie Curie engages high-net-worth individuals bringing innovation, credibility and strategic thinking to a growing function.
What you’ll be doing
Who we’re looking for
You don’t need to come from a traditional charity major gifts background transferable experience from relationship-led, high-value environments is welcome.
Please see the full job description here.
Application & Interview Process
Salary: £40,000 - £45,000
Contract: Full time, perm
Based: Hybrid position, with 1–2 days per week based in Marie Curie offices or hospices, including some travel as required.
Benefits you’ll LOVE:
Additional Information
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us directly.
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are 4 Day Week employer
Purpose of the role
Brook is the UK’s leading sexual health and wellbeing charity, providing inclusive, confidential services and education to support people of all ages. We are committed to changing attitudes, challenging prejudice and championing equality.
We are seeking a highly organised and proactive individual with experience working in clinical governance, quality, compliance or healthcare administration within a health service delivery setting.
You will be confident supporting systems that ensure services are safe, effective and continuously improving, and comfortable working with governance processes, regulatory requirements and quality reporting.
Working closely with the Assistant Director of Nursing and senior leaders, you will support the effective operation of governance systems including clinical policies, audits, incidents, complaints, patient feedback, compliance, and external regulatory requirements.
Essential criteria
To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.
About the role:
(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)
Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.
About Brook:
Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.
Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.
We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Benefits of working for Brook:
Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.
Please note: internal applicants with live sanctions will not be considered for this role.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.
Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.
Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose
Working with People Safely. Safe Place, Safe People.
The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Philanthropy will play a defining role in delivering this ambition. With plans to significantly scale income over the coming years, we are seeking a senior, commercially-minded Philanthropy Lead to drive high-value growth and deepen engagement with influential supporters across Northern Ireland
As Philanthropy Lead, you will take ownership of a high-value donor portfolio, securing and stewarding five and six figure gifts while driving forward a donor-centric fundraising strategy.
You will operate as a trusted partner to senior leaders and influential stakeholders, leveraging networks, insight and opportunity to build a sustainable pipeline of philanthropic support.
Alongside income generation, you will play a key role in shaping how Marie Curie engages high-net-worth individuals bringing innovation, credibility and strategic thinking to a growing function.
What you’ll be doing
Who we’re looking for
You don’t need to come from a traditional charity major gifts background transferable experience from relationship-led, high-value environments is welcome.
Please see the full job description here.
Application & Interview Process
Salary: £40,000 - £45,000 (pro rata)
Contract: Part time
Based: Hybrid position, with 1–2 days per week based in Marie Curie offices or hospices, including some travel as required.
Benefits you’ll LOVE:
Additional Information
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us directly.
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to work in a respected leading charity and partnership in the domestic abuse charity sector. We are Respect, working in partnership with SafeLives and Social Finance to stop domestic abuse as part of the Drive Partnership.
We are looking for a People Programmes Lead to play a pivotal role in shaping our people and culture across the Partnership.
This role is offering a unique opportunity to build and embed people practices, processes, and systems across the organisation and partnerships working together to end domestic abuse. You will support Drive Partnership staff across the full employee lifecycle to create a consistent, inclusive, and high-performing culture.
We are looking for someone with a strong background in HR operations and project management, who can turn complexity into clarity and bring creativity and structure to a fast-paced, partnership environment. Please refer to the job description for further details.
Closing date: 26th May 2026 at 9am.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Survivors in Transition, we provide specialist trauma-informed support to survivors of sexual violence and abuse across Suffolk and the wider East of England. We are seeking a skilled, compassionate, and operationally capable Deputy Service Manager to support the day-to-day delivery of high-quality survivor services during a period of continued growth and development.
This is a senior operational role supporting the Service Manager and wider leadership team to ensure services are safe, effective, responsive, and aligned with trauma-informed principles. The postholder will play a key role in staff support, case oversight, safeguarding, performance monitoring, and service coordination.
The role would suit someone with experience in sexual violence, domestic abuse, mental health, safeguarding, social care, or other trauma-related services, who is confident balancing operational management with survivor-centred practice.
Key responsibilities will include:
·Supporting the operational management of frontline services
·Providing day-to-day supervision and guidance to staff and subcontracted therapists
·Assisting with safeguarding oversight, risk management, and complex case discussions
·Monitoring service delivery, KPIs, waiting lists, and outcomes
·Supporting quality assurance, audits, and compliance processes
·Helping embed trauma-informed and survivor-led practice across the organisation
·Assisting with resource coordination, service cover, and operational problem solving
·Supporting partnership working with external agencies and stakeholders
·Contributing to service development and continuous improvement
Essential experience and skills:
You will hold an undergraduate degree in a relevant field such as Counselling, Psychotherapy, Psychology, Mental Health, or Social Care or equivalent professional qualification, along with at least five years’ experience in service or operations management. You’ll bring strong safeguarding knowledge, excellent leadership and communication skills, and a deep understanding of trauma-informed practice. You will be confident in operational efficiency, quality assurance, and resource management, with strong skills in data analysis and budget management. You will be able to work independently to drive operational improvements while maintaining empathy and professionalism in all interactions. Excellent IT skills, advanced organisational ability, and a collaborative, nonjudgmental approach are essential - as is a sense of humour and resilience when working in a fast-paced, emotionally demanding environment. A full, clean driving licence preferred.
Support and development
Working in trauma-informed services can be demanding, and we prioritise staff wellbeing and professional support.
You will receive:
Why join Survivors in Transition?
Safeguarding
This role is subject to an enhanced DBS check.
Survivors in Transition is committed to safeguarding and promoting the welfare of survivors.
Equality, Diversity and Inclusion
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We particularly encourage applications from individuals whose experiences reflect the communities we serve.
Competitive Salary of £32k-£36k per annum (depending on experience) Holiday: 25 days annual leave, plus your birthday off and bank holidays, pension scheme, health cover, and additional wellbeing benefits
This post is subject to an enhanced DBS check and satisfactory references.
Please note applications will only be accepted via application form.
The client requests no contact from agencies or media sales.