80 Membership and supporter care officer jobs

Are you a highly organised brand and creative professional who knows how to write a great brief and turn it into high-quality work? Do you enjoy bringing together colleagues, designers and suppliers to deliver creative projects that strengthen a brand and engage audiences?

The Royal College of Radiologists is looking for a talented Brand and Creative Officer to help bring our brand to life. Working closely with our Brand Manager and colleagues across the organisation, you'll play a key role in ensuring everything we produce reflects our values, strengthens our reputation, and engages our members and stakeholders.

This is an exciting opportunity for someone who combines creative thinking with strong project management and stakeholder management skills. You’ll be comfortable creating assets when needed, but just as importantly you’ll know how to write a creative brief, coordinate teams and keep projects moving from brief to deliver.

What you'll do:

• Manage creative and brand projects from brief to delivery, coordinating stakeholders, designers, agencies, suppliers, timelines and budgets.
• Act as a brand guardian, providing practical advice on our visual identity, positioning, messaging and tone of voice.
• Work closely with our in-house designer and external creative partners to deliver high-quality, engaging work that meets the brief and strengthens the RCR brand.
• Build strong relationships across the organisation, understanding colleagues’ needs and confidently advising, influencing and constructively challenging where needed.
• Manage relationships with design agencies and creative suppliers, ensuring work is delivered to a high standard, on time and within budget.
• Create and adapt accessible, on-brand assets and templates using Canva and other design software.
• Support the branding and promotion of RCR events, helping us maximise engagement before, during and after each event.
• Manage branded templates and maintain an effective digital library of images and creative assets.

What you'll need:

• Experience managing creative projects from brief through to delivery, including coordinating timelines, stakeholders, suppliers and competing priorities.
• Strong project management and organisational skills, with the ability to keep multiple projects moving while maintaining quality and meeting deadlines.
• A good understanding of brand strategy, visual identity and tone of voice, and experience maintaining brand consistency across different channels and touchpoints.
• Excellent stakeholder management and influencing skills, with the confidence to give clear advice, manage expectations and build effective relationships at all levels.
• Experience working with design agencies or creative suppliers, including briefing work, giving constructive feedback and managing delivery against deadlines and budgets.
• A high level of proficiency in Canva, with the ability to create and adapt professional, engaging and on-brand assets and templates.
• Knowledge of Adobe Creative Cloud, including InDesign.
• Excellent attention to detail, sound judgement and a proactive, solutions-focused approach

At the RCR, you'll be part of a collaborative and purpose-driven organisation that works to improve patient care and support excellence in clinical radiology and oncology. You'll have the opportunity to shape and strengthen a respected national brand while developing your skills within a supportive and ambitious team.

Ready to make an impact? We'd love to hear from you. Apply today and help us bring the RCR brand to life.

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

Salary: £43,680 

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

For this role, we are looking for someone who is London based and can travel to central London at short notice to maximise content opportunities that arise. You will also be expected to come into the office at least one day a week - currently the External Affairs anchor day is on a Wednesday.

Contractually this role is London-based.

Benefits:

• 25 days in the first year, increasing to 27.5 days in the second year of service and 30 days in the third.
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: Sunday 20 September at 23:59

Interview dates: Thursday 1 October and Friday 2 October. The first round of interviews will take place online via MS Teams. 

We may send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job Information

The Role

This is a new and exciting role for Hospice UK. As Content and Brand Manager you will play a key role bringing Hospice UK’s strategic priorities to life, delivering high-quality content that meets our audiences’ needs, drives engagement and tells a compelling story about our brand. 

You will lead and drive an ambitious new content strategy for the organisation that brings coherence and dynamism to our communications, ensures clear and consistent messaging across our channels and seizes opportunities to be creative, adaptable and at the heart of sector debates. This will also include overseeing the performance and growth of our social media channels and presence.

Your work with also grow, promote and protect our brand, ensuring a strong visual identity, clear voice, and diverse and human-led content that reflects Hospice UK’s values. 

The Team

You will work within the Communications team that sits within the wider External Affairs Directorate. We are around 20 in total, including 4 colleagues based in Wales, Scotland and Northern Ireland. 

The Communications team includes colleagues working across content, social and digital, as well as partnership marketing and member communications.

You will work closely with a smaller team of 3 colleagues, our Senior Social Media Officer, Media and PR Manager and your line manager – our Senior Communications and Communications Manager. Together you will be involved in the big issues in hospice care, making sure Hospice UK is vocal, visible and leading the debate.

There is a strong collaborative and supportive culture across the External Affairs Department with lots of opportunity to exchange ideas, plan together and benefit from each other’s skills and expertise. 

Working closely with our 200+ hospice members, we have a strong track record of securing strong media coverage and winning campaigns on their behalf, most notably over the two years by securing increased investment in hospices by governments in Westminster, Cardiff and Edinburgh. 

But our work is not done. Hospices are under significant pressure and need both better government investment and continued public support. Our focus now is ensuring that hospices can meet ever increasing demand for their services, with well-funded and well-staffed hospices across the UK. 

About You

You're a strategic and creative content professional who understands how powerful storytelling can drive engagement, influence audiences and deliver real impact.

You'll have experience developing and delivering ambitious content strategies, managing brands, and creating compelling content across digital channels. From shaping content pipelines and leading campaigns to overseeing brand identity and using data to optimise performance, you'll know how to turn insight into action.

We're looking for someone who is audience-focused, collaborative and innovative, with a strong understanding of digital trends, emerging technologies including AI, and the tools needed to create and measure high-performing content. You'll also be an experienced people manager, able to develop talent and foster a positive, high-performing team culture.

Most importantly, you'll share Hospice UK's values and be excited by the opportunity to shape our stories, strengthen our brand and amplify the impact of hospice care across the UK.

If you're excited by the prospect of leading our content strategy, shaping and strengthening our brand, and helping more people understand the impact of hospice care through powerful storytelling, we'd love to hear from you.

More information is available in the candidate information pack, which is available on our website to download.

Are you curious about what digital data can tell us about how people find and engage with content?

We’re looking for a Digital Analytics Coordinator to join the Communications Directorate at the Royal College of Radiologists. In this role, you’ll analyse performance across our website, email and social channels, turning complex data into clear insight that helps shape how we plan and evaluate content and campaigns. You’ll also help ensure we’re measuring digital activity effectively, using tools including GA4 and Google Tag Manager to implement and maintain tracking.
 
Working closely with colleagues across the Content and Brand teams, you’ll help us understand what’s working, how our members are engaging with our content and where we can improve. Your insight will help us make evidence-based decisions, test and learn from what we do, and improve the digital experience we provide for our members.
 
What you’ll do:

• Gather, analyse and present performance data across the College’s digital channels, including website, email and social media
• Maintain analytics dashboards and produce regular insight highlighting trends, changes in performance and opportunities to improve engagement.
• Implement, test and maintain tracking through GA4 and Google Tag Manager, ensuring digital activity is measured accurately and consistently.
• Work with Content and Brand colleagues to establish appropriate measures for campaigns and evaluate performance against agreed objectives and KPIs.
• Analyse campaign and audience behaviour across digital channels, identifying the content, channels and approaches driving engagement.
• Use email performance data, segmentation and A/B testing to identify opportunities to improve targeting and engagement.

What you’ll need:

• Experience analysing and interpreting data from digital platforms such as GA4, Search Console, social media and email marketing platforms, and using insight to inform content and marketing decisions.
• Practical experience of GA4 and Google Tag Manager, including implementing, testing and troubleshooting tracking.
• Experience creating dashboards, automated reports or data visualisations and measuring performance against objectives and KPIs.
• Experience using segmentation, A/B testing or dynamic content within an email marketing platform to evaluate and improve performance.
• Strong analytical skills and the ability to turn complex data into clear, practical recommendations for non-specialist colleagues.
• Excellent attention to detail, with a strong commitment to data quality and accuracy.
• A collaborative and organised approach, with the ability to work across teams and manage multiple priorities.

Experience in a membership organisation, charity or not-for-profit environment would be beneficial but is not essential.

Why work with us?

The RCR is a membership organisation and charity that works with our Fellows and members to improve the standard of medical practice across the fields of clinical radiology and clinical oncology.

You’ll join a friendly and ambitious organisation with a clear sense of purpose – and a team that’s proud to support doctors working at the heart of cancer and imaging services.

When you join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.

Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current.  Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders. 

Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include: 

Project Management 

• Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays. 

• Clean employer data, escalating complex issues to relevant colleagues. 

• Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform). 

• Support the Operations and Insight Team with testing and implementation of new systems and processes. 

Learning and expertise 

• Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work. 

• Create and share basic reports from Salesforce for use by the team and SMT. 

Communications 

• Represent the Living Wage Foundation coherently in writing and verbally. 

• Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders. 

Develop and manage external relationships 

• Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner. 

• Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard. 

• Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.

Develop and manage internal relationships 

• With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library. 

• Arrange logistics for LWF all staff Away Day.

• Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary. 

Income and resources 

• Coordinate the administration and reconciliation of credit card payments. 

• Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication. 

• Administration of LWF Away Day budget. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan.

• Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Professional certification in project management, administration, finance (D) 

Experience 

• Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E) 

• Prior experience in customer service or stakeholder engagement (E) 

• Experience working in a team-based office environment (E) 

• Experience in finance administration, including credit card administration and budget management (E) 

• Experience with cross-team liaison or project coordination (D) 

Key skills and knowledge 

• Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E) 

• Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E) 

• Proficiency in Microsoft Office and familiarity with CRM and data management systems (E) 

• Attention to detail and accuracy in handling financial and data-related tasks (E) 

• Ability to produce and analyse basic reports (E) 

• Understanding of confidentiality and data protection principles (E) 

Personal qualities & values 

• A proactive self-starter, able to work independently and take initiative (E) 

• Collaborative and able to work effectively as part of a diverse team (E) 

• Flexible and adaptable, willing to support a range of operational needs (E) 

• Committed to the mission and values of the Living Wage Foundation and Citizens UK (E) 

• Willingness to learn new systems and processes, and to support continuous improvement (E) 

• Positive, professional attitude and commitment to high-quality service (E) 

Interview date: 21-22 October 2026

Job titleChief Executive

ContractPermanent / Full time (35 hours a week)

Location London / hybrid (regular London presence)

Salary£95,000 - £100,000

Benefits Up to 6.5% matched pension, total contributions of 13%.
28 days annual leave per year plus public holidays.
Enhanced sick leave cover of up to 5 years.
Death in service benefit of 2x annual salary.
Employee Assistance scheme.
Working from home allowance.
Annual wellbeing allowance.

Reports to Chair and Board of Trustees

Direct reportsDirector of Finance and Operations
Director of Evidence and Improvement
Policy and Communications Manager
People and Business Partner

Background information

About us:

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of patients, people with Lived Experience, unpaid carers, their families and the voluntary organisations that work for them.

Our mission:

We advocate for a more equitable and person-centred health and care, shaped by the people who use and need it the most.

We do this by:

- Understanding and advocating for what matters to people, especially those living with health conditions and groups who experience inequalities

- Finding common cause across communities and conditions by working with member charities and those they support

- Connecting and convening charities, decisions makers and citizens to work together to change health and care for good.

Our five-year strategy:

In September 2024 we published a new five-year strategy that was co-produced with our staff, our member charities, our Lived Experience Partners and our key stakeholders. This set out three clear goals:

- End unequal access
By addressing the barriers experienced by those facing the worst outcomes, we will find solutions that improve care for all.

- Transfer power to people and communities
As a leader in co-production, we will help communities to work with system leaders at national and neighbourhood level to make big decisions together. This will maximise the skills and capabilities of patients, ensuring care is truly person-centred.

- Shift the measures of success
By campaigning for better patient experience and outcomes metrics, we can ensure that what matters to people becomes the key measure of success for the NHS.

In the first two years of the strategy we have already made big strides. For example, our work encouraging the Government to focus on “getting the basics right” has seen major policy initiatives designed to fix access to primary care and the 8am rush. Similarly, our work on the experience of waiting for elective care has seen the introduction of the first ever set of minimum standards for waiting.

Our work on the 10 Year Plan, and on the Quality Strategy, has also seen both patient experience and outcome measures given much greater prominence in how the NHS judges success and National Voices has now been commissioned by NHS England to help design the future of patient feedback mechanisms.

We have also successfully campaigned for funding formulas to be revised to enable the NHS to directly address the inverse care law and tackle the impact of health inequalities head on.

But there are challenges ahead, not least the role patients and communities play directly in co-producing improvement. With ICBs under huge financial pressures, and so much change in the health and care system, we need to make sure every piece of work we deliver is of the highest quality and adds real value. This is the only way to help others across the sector understand the value that people with Lived Experience offer to problem solving processes and creating better and more inclusive solutions.

PLEASE SEE RECRUITMENT PACK FOR FULL DETAILS AND APPLICATION GUIDANCE

About the British Society for Heart Failure

The British Society for Heart Failure (BSH) is the UK's leading charity and membership organisation dedicated to improving care for people living with heart failure. We bring together healthcare professionals, researchers and decision-makers to improve prevention, diagnosis, treatment and long-term outcomes through education, awareness, research and policy influence.

This is an exciting time to join BSH as we deliver our ambitious new strategy and continue to drive forward our national 25in25 campaign to reduce mortality from heart failure and improve outcomes for patients across the UK.

About the Role

This is a high-profile opportunity to shape and deliver BSH's policy agenda and strengthen its influence across the healthcare sector.

Reporting to the Chief Executive, you will work with clinical leaders, parliamentarians, NHS stakeholders and partner organisations to ensure BSH remains a credible and influential voice on heart failure policy. You will help develop evidence-based policy positions, influence decision-makers and support improvements in heart failure prevention, diagnosis and care across the UK.

Key Responsibilities

• Lead the delivery and development of BSH's policy framework and priorities.
• Develop policy papers, briefings, consultation responses and stakeholder communications.
• Build relationships with parliamentarians, NHS leaders, policymakers and healthcare organisations.
• Represent BSH at meetings, consultations, forums and policy discussions.
• Identify opportunities to influence policy and improve outcomes for people living with heart failure.
• Work collaboratively with partner organisations on advocacy, campaigns and policy development.
• Monitor the healthcare and policy landscape, identifying emerging issues and opportunities.
• Support wider organisational activity including communications, events and strategic initiatives.

Our Commitment to Inclusion

We welcome applications from people of all backgrounds and experiences. If you're excited by this opportunity but don't meet every requirement, we'd still encourage you to apply. As this role is primarily remote we also encourage applicants from any location in the UK that enables occassional travel into London and elsewhere in the UK.

Relationship Executive – Supporter Engagement & Legacy Giving

We are seeking a confident relationship builder who loves talking to people and wants to use their communication skills to make a genuine difference.

Position: Relationship Executive – Supporter Engagement & Legacy Giving
Salary: £30,000pa
Location: Milton Keynes / Hybrid
Hours: 36.5 hours per week, including one evening per week up to 8pm and, after an initial period, one Saturday per month
Contract: Permanent
Closing date: CVs reviewed on a rolling basis

About the role

This is a people-focused role for someone who enjoys picking up the phone, starting conversations and building genuine relationships.

You don't need previous legacy fundraising experience. You could come from customer service, account management, telesales, supporter care, fundraising or another relationship-focused role. What's important is that you're confident speaking with people, motivated by achieving results and excited by the opportunity to work for a charity.

You'll build relationships with existing supporters, helping them understand the difference they can make through their ongoing support and the possibility of leaving a gift in their Will. You'll manage your own portfolio of supporters, developing relationships from initial conversations through to longer-term engagement.

Key responsibilities include:

• Making proactive outbound calls to existing supporters and having warm, engaging conversations.
• Building trusted relationships and understanding what motivates individual supporters.
• Talking sensitively and confidently about legacy giving and the impact of leaving a gift in a Will.
• Following up supporter campaigns, mailings and events by telephone.
• Sharing inspiring stories about the difference supporters can make.
• Providing excellent supporter care through telephone calls, emails, letters, cards and other personalised communications.
• Working towards agreed targets for calls, engagement and fundraising outcomes.
• Maintaining accurate CRM records and managing your own workload and supporter portfolio.
• Occasionally supporting events around the UK and meeting supporters face-to-face.

About you

Above all, you'll be someone who really enjoys talking to people.

You'll be a natural relationship builder with excellent listening and questioning skills and the confidence to guide a conversation towards an outcome. You'll be comfortable making outbound calls and working towards targets, while ensuring every conversation remains personal, respectful and supporter-focused.

You'll also be organised, comfortable using a CRM or database and able to manage your workload with minimal supervision.

Experience could come from customer service, account management, telesales, fundraising, supporter engagement or relationship management – previous charity or legacy experience isn't essential.

About the organisation

You'll be joining an established international charity working to improve the lives of vulnerable children, families and communities around the world.

This is an opportunity to take the relationship-building skills you've developed elsewhere and use them for something with real purpose – helping supporters understand the lasting difference their generosity can make.

Other roles you may have experience of could include: Customer Relationship Executive, Customer Service Advisor, Account Manager, Relationship Manager, Telesales Executive, Supporter Care Officer, Supporter Engagement Officer, Telephone Fundraiser, Fundraising Officer, Membership Officer, Donor Care Officer or Legacy Fundraiser.

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

In this role you are responsible for day-to-day operational activity across both finance and HR functions, working closely with the Finance Officer and reporting to the Head of Finance (with ‘dotted line’ reporting to Director of Finance and Operations in respect of HR activity). 
The role requires effective use of systems to enable efficient processes, with responsibility for data held on the HR system and management of routine employee related processes including recruitment and onboarding. The role also shares responsibility for processing invoices and payments on the finance system, responding to queries from colleagues and 3rd party partners. You will provide support for Head of Finance and Director Finance and Operations where required, including data analysis, reporting and preparation of returns across both finance and HR remits.

How to apply
To apply for this role please send your CV and cover letter (maximum two pages) including responses to the three questions below:
1. Tell us about a time when you identified a process that could be improved or made more efficient. How did you approach making the change, and what did you do to ensure the process was accurate, consistent and effective?
2. Describe a situation where you had to handle sensitive financial or employee information while also resolving a difficult or confidential issue. What approach did you take?
3. Give an example of when you have had to manage competing priorities. How did you decide what to do first, and how did you ensure important deadlines were met?

HR and Recruitment
• Maintain accurate data on our HR system including starters, leavers, holiday and other absences
• Report on key employee metrics including sickness absence, holiday, TOIL, diversity
• Support line managers with recruitment activity including making effective use of the Applicant Tracking System to ensure a good candidate experience and to report recruitment metrics to enable continuous improvement
• Manage onboarding for new starters including reference requests, pre-employment checks, induction processes
• Coordinate arrangements for training sessions for staff
• Support Head of Finance with monthly payroll processes
• Support Director of Finance and Operations in maintaining and publicising HR policies, keeping the Employee Handbook current
• Maintain up to date employee guides and templates for key HR processes including appraisals, mid year reviews, recruitment, induction, flexible leave

Finance Administration
• Maintain appropriate employee access to Finance Systems, including being able to claim staff expenses and raise sales invoice requests, and support employees in using these systems. 
• Respond to queries in the central accounts mailbox, liaising with internal and external stakeholders.
• Support Head of Finance and Finance Officer with Purchase Ledger, including posting and payment of supplier invoices in a timely manner, ensuring accurate coding and authorisation in line with limits, maintenance of supplier accounts, reconciliations and remittances.
• Support Head of Finance and Finance Officer with management of company credit cards and virtual cards, including reconciling statements and accurate posting to the ledger. 
• Assist in raising sales invoices and accurately recording income. 
• Assist with Credit Control, chasing overdue debts and reporting to the Head of Finance.
• Support Head of Finance with analysis of financial data from the finance system (Xero) for reporting and other ad-hoc purposes
• Assist in maintaining up to date procedures. 

There is an opportunity to attend theatre press nights where appropriate and to take advantage of trade tickets when offered

This role sits within the Finance and Operations team whose focus is to ensure the organisations operate as effectively and efficiently as possible. Our team operates across Finance, HR, Technology, Facilities and Compliance, to ensure that systems and processes are set up which promote smooth delivery and support the work of the organisations. This includes adherence to regulatory requirements and best practice standards

A 24-month fixed-term contract - with the aim of extending the role if future funding allows

 Hours: 37.5 Hours Per Week, Monday to Friday, 9 am - 5 pm

Salary: £26,228 per annum

Holiday: 20 days annual leave plus Bank Holidays per annum for full-time equivalent, rising to 25 days leave with service.

Work location: home-based with occasional travel across the Wirral Peninsula

Expenses: Mileage (at 55p per mile) and other travel-related expenses will be paid based on the distance travelled from our registered office in Birkenhead.

Training: support towards the cost of gaining professional qualifications could be considered as part of the overall package

About Dementia Together Wirral
We are a local, independent charity based on the Wirral, supporting people living with dementia, their carers, and former carers by providing community-based activities and day trips. We help people stay active, enjoy friendship and creativity, reduce isolation, and feel included, valued and respected.

We are now seeking an enthusiastic and well-organised Administrator to help strengthen our day-to-day administration, records and communications, enabling us to continue to provide an effective and responsive service.

About the role
This is an important role at the heart of a small charity. The post is primarily administrative, but with a significant communications element. You will help keep our records, communications and day-to-day systems running smoothly, support colleagues and volunteers, and ensure people receive clear, timely and helpful information.

You will also support communications activity, including social media updates, newsletters and promotional materials. You will not be expected to be a specialist in every system from day one; training and support will be provided where needed.

 Key responsibilities

As our Administrator, you will:

• Provide reliable day-to-day administrative support to the Charity Manager, staff, volunteers and trustees.
• Manage correspondence, including telephone calls, emails and written communications, ensuring enquiries are addressed or forwarded appropriately.
• Support bookings and administration for coach trips, narrowboat trips and other activities as required.
• Attend meetings when required and provide administrative support, such as preparing papers, taking notes, or following up on agreed actions.
• Maintain accurate membership, CRM and contact records, ensuring information is complete, up to date and securely handled.
• Record feedback from activities, comment sheets, and comment books, and share relevant information with colleagues where follow-up is required.
• Help keep the charity's social media, newsletters and promotional materials up to date by using agreed messages and brand guidelines.
• Support the development of stories, photographs, updates and case studies that explain the difference Dementia Together Wirral makes, ensuring appropriate consent is obtained.
• Work flexibly with colleagues to support members, volunteers and continuity of services during busy periods, annual leave or sickness.

Person specification

Essential

• Experience in an administrative, coordination, customer service, office support, or similar role, or strong transferable organisational skills.
• Good organisational skills, with the ability to manage priorities and complete tasks accurately and on time.
• Clear written and verbal communication skills, coupled with a friendly and professional approach.
• Good attention to detail and confidence in maintaining accurate records and information.
• Confidence with email, Microsoft Office or Microsoft 365, and willingness to learn other digital systems used by the charity.
• A practical, flexible and hands-on approach suited to working in a small charity.
• A commitment to confidentiality, safeguarding, inclusive practice, and respectful support for people living with dementia, carers, volunteers, and supporters.

Desirable

• Experience of working or volunteering with a charity, community organisation or small team.
• Experience of using a CRM, database, or membership system, or digital tools such as Canva, Mailchimp, or SharePoint.
• Experience of supporting social media, newsletters or other communications activities.
• An understanding of dementia, unpaid caring, or community-based support services, or a willingness to learn.

Why join us?

 This is an opportunity to make a real and visible difference to a small but growing charity with strong local roots. Through your administrative and communications support, you will help us reach more people, raise awareness of our services, and showcase the difference we make to people affected by dementia.

You will be joining at an important stage in our development, with the opportunity to help shape how we communicate with our community, strengthen our brand and develop our digital presence. You will have the freedom to bring ideas, creativity and initiative to how we promote our work and engage with members, supporters, volunteers and the wider community.

Closing date: 20th September 2026
Interview dates: Week commencing 28th September

We welcome applications from people of all backgrounds, communities and experiences. We are committed to creating an inclusive environment and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Reports to: Chief Executive Officer

Contract Type: 21 hours per week. Initial 12-month fixed term contract with the potential for extension and/or a permanent position at the end of the term.

Salary: £27,00 - £30,000 per annum dependent on relevant experience (£45,00 - £50,000 FTE)

Base: Remote/Hybrid

About us

Do you want to make a difference in the lives of others? Do you want to work with like-minded professionals in a great team?

Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen; and offer help and advice about any aspect they may have.

Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.

Role Purpose

The Head of Commercial Income is a senior leadership role and a member of the Senior Leadership Team, reporting directly to the Chief Executive Officer.

The postholder will lead the Charity's commercial income function, with responsibility for growing sustainable income through commissioned and commercial services, training, Ask Jan membership and other opportunities.

This is a strategic, commercially focused and hands-on role. The postholder will be a visible face of the Charity, building strong relationships with local authorities, commissioners, public sector organisations, businesses and other partners. They will identify opportunities, understand customer and commissioner needs, develop compelling propositions and secure sustainable business.

A particular focus will be growing the Charity's position within the statutory sector. The postholder will develop a strong understanding of local authority priorities, commissioning, procurement and purchasing processes and use this insight to anticipate emerging needs and create opportunities for the Charity to provide innovative and valuable solutions.

The postholder will lead and develop the Commercial Income function, with the Business Development Manager and Training & Commercial Services Co-ordinator reporting directly to them. They will set direction, priorities and targets while maintaining an active role in developing relationships, identifying opportunities, progressing bids and supporting commercial negotiations.

Working across the Charity, the postholder will ensure commercial opportunities are translated into high-quality, financially sustainable services that deliver positive outcomes for care experienced people.

Key Responsibilities

Leadership

• Provide strategic and commercial leadership for the Charity's commissioned and commercial services, training portfolio and Ask Jan membership offer.
• Lead and develop the Commercial Income function, line managing the Business Development Manager and Training & Commercial Services Co-ordinator.
• Set clear commercial priorities, targets and performance expectations and ensure the team has a strong focus on growth and results.
• As a member of the Senior Leadership Team, contribute to the leadership, planning and future development of the Charity.
• Develop a proactive, creative and customer-focused commercial culture across the function.
• Work collaboratively with the Head of Income and Development, Head of Service Delivery and wider Leadership Team to maximise income and impact.
• Balance strategic leadership with direct involvement in key commercial relationships, opportunities and negotiations.

Strategic Partnerships and Business Development

· Provide strategic leadership to the Charity's relationships with local authorities, commissioners and key partners, building senior-level relationships and positioning the Charity as a trusted partner.

· Oversee the commercial services pipeline, providing direction and support to the Business Development Manager to identify, prioritise and progress opportunities for growth.

· Develop approaches to securing new commissioned and commercial opportunities, working with Service Development and Service Delivery colleagues to shape services in response to market and beneficiary needs.

· Provide senior leadership and input on key bids, tenders and commissioned service proposals.

· Represent the Charity at strategic commissioning forums, partnership meetings and senior stakeholder events, promoting its expertise, services and impact.

· Monitor developments in commissioning, procurement, public policy and relevant markets, using this insight to identify emerging opportunities and potential challenges.

Commissioned and Commercial Services

• Provide overall strategic oversight of the Charity's commissioned and commercial services portfolio, ensuring services meet contractual obligations, quality standards, agreed outcomes and financial targets.
• Work with operational and service development colleagues to ensure services respond effectively to commissioner and customer needs.
• Identify opportunities to develop, improve and expand existing services and create new commercial offers.
• Ensure commercial propositions are viable, deliverable, competitive and aligned with the Charity's mission.
• Monitor market, commissioning and policy developments and identify their implications for the Charity's services and commercial opportunities.

Training and Ask Jan

• Provide strategic leadership for the continued growth and development of the Charity's training offer and Ask Jan membership service.
• Ensure training and membership propositions remain relevant, innovative and responsive to customer and sector needs.
• Identify opportunities to develop new training, membership and other commercial products and services.
• Work with colleagues to ensure these offers are effectively positioned, developed and brought to market.

Financial and Operational Management

• Provide strategic oversight of the financial performance and sustainability of the commercial income portfolio.
• Set and monitor income, growth and performance targets and report progress to the CEO and Senior Leadership Team.
• Oversee the commercial pipeline, income forecasting, contract performance and retention.
• Ensure commercial services are delivered within agreed budgets and provide value for money.
• Identify opportunities to improve efficiency, pricing, sustainability and long-term income.
• Ensure appropriate monitoring, reporting and evaluation arrangements are in place for commercial activity.
• Ensure commercial activities comply with contractual, legal, regulatory and organisational requirements.

General

• Work collaboratively across all departments to maximise impact for care experienced people.
• Maintain an awareness of developments in local government, commissioning, procurement, children's services, social care and the wider charity sector.
• Promote the Charity's expertise, services and impact and protect its reputation through high-quality commercial relationships.
• Ensure the Charity's commercial activity remains consistent with its values, purpose and commitment to care experienced people.
• Contribute to organisational planning, continuous improvement and long-term sustainability.
• Undertake any other duties commensurate with the level and responsibilities of the role.

Essential

• Significant experience of leading and growing commercial income, commissioned services, business development, sales or other income-generating activity.
• Proven track record of securing new business, growing existing contracts and generating sustainable income.
• Experience of building strong relationships with local authorities, commissioners, public sector organisations and other senior stakeholders.
• Experience of leading or overseeing successful tenders, procurements, bids or commissioned service proposals.
• Understanding of public sector commissioning, procurement and purchasing processes, ideally with experience of local authorities and the statutory sector.
• Experience of identifying customer or commissioner needs and developing services, products or propositions in response.
• Strong commercial and business development approach, with the ability to build relationships, influence decision-makers, negotiate and secure business.
• Experience of managing and developing staff within a commercial, business development, sales or income-generation function.
• Strong commercial, financial and strategic awareness.
• Ability to combine strategic leadership with an active role in business development and income generation.
• Creative, proactive and opportunity-focused, with excellent communication, influencing and relationship-building skills.
• Commitment to the values and mission of the Rees Foundation.

Desirable

• Experience of working with local authority children's services, social care, leaving care, corporate parenting or related statutory services.
• Knowledge of the care experienced and/or social care sectors.
• Experience of developing and selling services to local authorities or other public sector organisations.
• Experience of managing training, membership or subscription-based services.
• Knowledge of safeguarding, GDPR, charity governance and relevant regulatory requirements.

Application Process

The closing date for this position is Friday 18th September 2026 at 5pm. Please note that we reserve the right to close applications before the advertised closing date or extend the application window at our discretion.

We encourage applicants from all backgrounds and welcome applications from those who are care leavers.

Join London Legal Support Trust and use your communications skills to champion access to justice. Create engaging content, manage our website and social channels, and promote our programmes and fundraising events. We are looking for an organised, creative communicator with strong writing, digital and content management skills. This permanent, full-time hybrid role is based in Holborn and offers flexible working, generous leave and development opportunities.

Job Title: EDIS Community and Engagement Officer (Equality, Diversity and Inclusion in Science and Health)
Reporting to: Head of EDIS
Responsible for: No direct reports
Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week.  Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK.
Hours: Full-time (35 hours per week). Requests for part-time or flexible working will be considered.
Contract: Permanent
Salary: £34,572 to £36,506 FTE per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the role

The EDIS Community and Engagement Officer will provide the coordination, communication and relationship-building needed to support the growth, participation and value of the EDIS membership community.

The role will support day-to-day member onboarding, engagement activity, communications, events and community-building processes across the EDIS portfolio. It will ensure that members are supported to connect with each other, contribute to EDIS priorities and access opportunities to learn, share and collaborate. You will work with the EDIS team and with BSA communications team colleagues to support their work.

A central focus will be building effective, inclusive and accessible routes for member participation. Working with EDIS members, partners and colleagues across the British Science Association, the postholder will help to ensure that engagement activity is joined up, responsive to member needs and focused on meaningful participation across the science and health research sector.

This role would suit someone who combines strong organisational approaches with proactive communication, relationship building, and a commitment to and knowledge of equity, diversity and inclusion. The successful candidate will be confident supporting communities, networks and membership groups, helping to strengthen the EDIS community while ensuring that engagement, communications and events are delivered effectively.

Key responsibilities

• Support day-to-day member onboarding and support processes, ensuring new and existing members understand how to participate in EDIS activity.
• Coordinate with the Communications Team to develop member communications, newsletters and engagement content, ensuring activity is joined up, accessible and responsive to member needs.
• Plan and support delivery of events, workshops, peer learning sessions including ‘special interest’ groups and network activity that create practical opportunities for members to learn, share and collaborate.
• Maintain accurate membership records, contact lists and engagement data, supporting clear information flow across BSA, EDIS members and partners.
• Gather member insight and feedback, identifying themes, opportunities and barriers to participation that can inform programme design and delivery.
• Apply inclusive practice in all communications, events, engagement activity and member support, reflecting a clear commitment to and knowledge of equity, diversity and inclusion.
• Support membership growth and retention by helping demonstrate the value of involvement in EDIS and strengthening routes for member participation.
• Work with the Research and Policy Officer and Programme Manager to ensure member insight informs evidence, programme design, engagement activity and delivery.
• Support the production of accessible resources, meeting materials and event content that help members connect with each other and contribute to EDIS priorities.
• Contribute to the promotion of EDIS activity across sector networks and communication channels, supporting meaningful participation across the science and health research sector.

About you

The successful candidate will bring the following experience, skills and approach.

Essential criteria

• Experience of coordinating activity within a membership organisation, community group, network, events or engagement programme.
• Strong approach to organisation, with the ability to coordinate varied tasks, manage competing priorities and work towards agreed deadlines with appropriate support.
• Demonstrable commitment to equity, diversity and inclusion, with practical experience applying inclusive approaches in events, communications, member support or engagement activity.
• Ability to communicate clearly in writing and through other appropriate channels, tailoring style and content to encourage understanding and engagement across varied audiences.
• Experience developing communications tailored to specific professional audiences, including meeting materials, event content and/or engagement updates.
• Experience maintaining accurate records, contact lists, membership information or engagement data, with attention to detail and appropriate handling of information.
• Ability to build positive working relationships with members, partners, community groups or stakeholders, supporting participation and responding constructively to different needs.
• Experience gathering feedback, insight or views from members, participants or stakeholders, and identifying practical themes that can inform activity or improvement.
• Proactive and reflective approach to problem solving and continuous improvement, with the ability to identify practical improvements and support an evolving programme.

Desirable criteria

We do not expect candidates to have all of the following, but one or more would be helpful in the role.

• Experience working in science, research, health, charity or membership settings.
• Experience using CRM, event or membership management systems.
• Experience supporting consultation, co-design or peer learning activity.
• Experience producing digital content or newsletters.

The closing date for applications is Monday 5th October 2026.
First interviews are due to take place online on 4th November 2026, with second interviews (in person in London) expected on 11th November 2026.

Interview dates have been scheduled outside the school holiday period to support participation from the broadest possible pool of candidates and to minimise potential barriers for those with caring or family responsibilities.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are needed now more than ever, with unpaid carers providing more hours of care than ever before, which is adversely impacting on their finances, health and wellbeing. We exist to make life better for carers and bring about lasting change.

About the role

This is a new, exciting part-time and fixed-term role, to support our Carer Services team in managing and delivering key projects. The breadth of the role will span research, design, development and project monitoring and evaluation.

About you

Do you have project management experience, and enjoy research, design and development activities? Do you have excellent communication and relationship building skills? Are you looking to join a high performing team on a part-time basis? Then this could be the role for you!

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme. You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.  

The closing date for applications is 5pm, Sunday 20 September.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

There will be a two stage interview process with rolling interviews as we receive applications with the right to appoint ahead of the closing date.

Carers UK may carry out online and social media checks before a formal offer is made.