National advice manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Doncaster Borough is expanding its services to provide vital, community-based support to Doncaster residents facing the challenges of the rising cost of living and energy crisis. We are seeking a dedicated individual to deliver holistic and specialist Money & Energy advice.
As part of our team, you will empower clients to achieve the best possible outcomes by providing high-quality customer service and support, all while upholding the core aims and principles of the Citizens Advice Service. You will thrive in a dynamic environment, demonstrating both initiative and strong teamwork, and be committed to going the extra mile to make a real difference.
Role purpose
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To provide Energy & Money advice to clients
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To provide advice on how to deal with Energy Debts
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To provide a high-quality advice and support services
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A Benefit Calculation as part of Income Maximisation
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Energy Efficiency support & advice
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties as appropriate.
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Switching energy providers
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Information and support on the Priority Services Register
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Check eligibility and provide Information about the Warm Home Discount
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Any other possible Schemes / Grants available that can support the client with their energy issues
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Provide Advice on energy complaints and processes
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Smart Meter information / advice
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Carbon Monoxide Awareness
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To provide Financial Capability and Income Maximisation advice to clients.
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To share responsibility for compliance with the Projects targets and requirements.
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Ensure quality standards are met.
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To work effectively with other partners to deliver a seamless service to clients
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Undertake service delivery at Outreach venues as required.
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Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
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To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.
Advice
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To provide Energy & Money advice to clients on energy issues
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To provide advice on how to deal with Energy Debts, looking at wider debt issues and options, making referrals or taking action as appropriate.
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Provide General Advice and assisted information to clients on energy issues
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Empower clients to act on advice and information provided
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties as appropriate.
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Ensure income maximisation through the take up of appropriate benefits.
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Provide advice and assistance to other staff across the whole range of advice issues.
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Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to the organisation's systems and procedures.
Research and campaigns
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Assist with research and campaigns work by providing information about clients' circumstances.
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Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
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Monitor service provision to ensure that it reaches the widest possible client group.
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Alert other staff to local and national issues.
Professional development
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Keep up to date with legislation and undertake appropriate training.
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Read relevant publications.
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Attend relevant internal and external meetings as agreed with the Team Leader and/or Line Manager.
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Assist with Service initiatives for the improvement of services.
Administration
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Review and make recommendations for improvements to Citizens Advice services.
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Maintain local information systems.
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Use IT for statistical recording, record keeping and document production.
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Keep up to date with policies and procedures relevant to organisational work and undertake appropriate training.
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Attend internal and external meetings as agreed with the Team Leader and/or Manager.
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Maintain close liaison with relevant external agencies.
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Demonstrate commitment to the aims and policies of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
Person specification
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Experience of providing Advice.
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Effective oral communication skills with particular emphasis on negotiating and representing.
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Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
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Ordered approach to workload and an ability and willingness to follow and develop agreed procedures.
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Understand the issues involved in interviewing clients.
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Numerate to the level required in the tasks.
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Ability to prioritise own work, meet deadlines and manage caseload.
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Ability to use IT in the provision of advice and the preparation of reports and submissions.
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Ability to monitor and maintain own standards and work as part of a wider team
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Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies.
Desirable Criteria
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Experience of providing General, Energy or debt advice would be desirable.
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Experience of working to targets
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Experience of working in the voluntary sector would be desirable.
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Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
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Demonstrate understanding of social trends and their implications for clients and service provision
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Have access to a vehicle and be willing to travel
The client requests no contact from agencies or media sales.
Are you our new Interim Senior Marketing and Communications Manager?
Do you have the strategic vision, leadership skills and creativity to drive high‑impact marketing and communications at a critical moment for a national health charity? Could you lead a talented team to deliver compelling, audience‑led campaigns that accelerate progress for everyone affected by ovarian cancer?
We are looking for an Interim Senior Marketing and Communications Manager to lead our Marketing and Communications function during an exciting period of transition and growth. This role will play a pivotal part in delivering our communications and brand strategy, supporting the rollout of our new organisational strategy, and maintaining momentum across high‑profile campaigns and projects.
Reporting to the Director of Fundraising and Engagement, you’ll oversee marketing and communications across the organisation, line managing a team of specialists and working closely with the Senior Leadership Team. You’ll provide strategic leadership, clear direction and hands‑on support, ensuring activity is well planned, insight‑driven and aligned to our wider organisational objectives.
This role is ideal for an experienced marketing and communications leader, ideally from the charity sector, who can combine strategic thinking with strong delivery, and who thrives in a fast‑paced, collaborative environment.
We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. It’s an exciting time to be joining Target Ovarian Cancer as we move into our ambitionus new strategy.
Join us and together we'll fight for a world where everyone with ovarian cancer lives.
The role
This is a full-time (35 hours per week), fixed-term position for 12 months.
We operate a hybrid working model. You will usually work remotely but will be expected to attend meetings at our office near London Bridge when required. Please note that travel costs to the office are not covered.
If you would like more information about expected office attendance, please refer to the recruitment pack.
How to apply
Click ‘Apply’ to view the full job description and complete your application.
You will be asked to submit your CV and answer three application questions (maximum 250 words each) as part of the process.
You will also be asked to complete an equalities monitoring form (details included in the recruitment pack).
Applications without responses to the application questions may not be considered.
Key dates
- Closing date: 10th May 2026
- Interviews: Week commencing 18th May 2026
If you are invited to interview, you will have the opportunity to request any reasonable adjustments.
Additional information
Target Ovarian Cancer does not hold a sponsorship licence and cannot sponsor visas.
We are committed to making our recruitment process accessible to all. If you require support with your application, please refer to the guidance provided in the recruitment pack.
The client requests no contact from agencies or media sales.
Hybrid - within commuting distance of one of our campuses in London, Birmingham, Blackburn, Doncaster, Bradford, Redcar or Bristol
We are seeking a motivated and enthusiastic Senior Data Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports the NIoT and TED.
The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education, and is on a mission to improve teacher and leader development across the education system.
A key part of that mission is our Teacher Education Dataset (TED), an ambitious data and research initiative focused on building better evidence about teacher development and what makes teaching impactful. By bringing together education, research and digital infrastructure, TED will support new insight into how teachers develop, improve and thrive across their careers.
About the role
We are seeking a motivated and enthusiastic Senior Data Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports the NIoT and TED. Working at the intersection of data engineering, data and research, the postholder will help develop secure, reliable and scalable systems that enable robust analysis and contribute to high-quality, evidence-informed improvement across the sector.
Corporate responsibilities
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To ensure that the responsibilities of the role are carried out in a way which reflects the mission and the values of the NIoT.
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To be aware of and observe all policies, procedures, working practices and regulations, and in particular to comply with policies relating to Equal Opportunities, Health and Safety, Confidentiality, Data Protection and Financial Regulations, reporting any concerns to an appropriate person.
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To comply with all reasonable management requests.
Key Responsibilities
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Design, build and maintain Azure-based data pipelines to support the ingestion, transformation and curation of TED datasets.
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Develop and maintain Azure SQL databases and research-facing schemas across raw, transformed and curated data layers.
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Write efficient, secure and well-structured T-SQL to support ingestion, validation, transformation and optimisation.
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Contribute to the development and ongoing refinement of a Common Data Model across multiple education data providers.
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Integrate and harmonise data from school MIS and EdTech platforms, including Bromcom, Arbor and Wonde.
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Build and maintain robust validation, logging, auditing and reconciliation processes to improve data quality and trust.
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Support secure data handling, including pseudonymisation, access control and compliance with data-sharing agreements and security requirements.
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Work closely with analysts, researchers, architects and partners to deliver scalable, analytics-ready data solutions.
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Contribute to agile planning, technical design, documentation and operational handover.
Essential criteria
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Proven experience in data engineering, including building and maintaining production-grade data pipelines.
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Strong experience with Azure Data Factory and Azure SQL Server.
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Strong T-SQL skills, including schema design, stored procedures and query optimisation.
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Experience implementing validation, monitoring, logging and reconciliation controls within data pipelines.
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Strong understanding of secure data architecture and the handling of sensitive personal data.
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Experience with Azure DevOps, version control and CI/CD practices.
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Strong analytical and problem-solving skills, with excellent attention to detail.
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Ability to communicate effectively and work successfully in a multidisciplinary team.
Desirable criteria
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Experience with education datasets, school MIS systems or EdTech platforms.
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Experience with common data models, longitudinal datasets or research-oriented data infrastructure.
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Experience with Power BI, Fabric or related analytics technologies.
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Experience in a public sector, education or high-governance data environment.
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Interest in applying data engineering to improve education and teacher development.
Key benefits
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Generous Annual Leave – 27 days’ holiday a year (plus 8 bank holidays).
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Flexible Working – we offer flexible start and end working times, with hybrid working in place for all roles.
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Pension - Entry to the Local Government Pension Scheme.
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Salary Sacrifice Schemes – we offer salary sacrifice schemes for bikes, cars and tech!
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Lifestyle Benefits – We offer discounts on gyms, cinema, retail and much more!
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Parenthood Leave – We offer above the statutory minimum for maternity, adoption and paternity leave.
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Working Environment – We have a stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
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Support: Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
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Development: We fully support the development of our staff and ensure that you have high level of continuous professional development.
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
If you have any queries about this role, please contact our recruitment team.
For more information and to apply, please visit our vacancies page.
Closing date: 10.00am on Monday, 1 June 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications.
This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.
Hybrid - within commuting distance of our Redcar Campus
The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education, and is on a mission to improve teacher and leader development across the education system.
A key part of that mission is our Teacher Education Dataset (TED), an ambitious data and research initiative focused on building better evidence about teacher development and what makes teaching impactful. By bringing together education, research and digital infrastructure, TED will support new insight into how teachers develop, improve and thrive across their careers.
About the role
We are seeking a motivated and enthusiastic Senior Software Engineer to join our TED team and play an important role in building and maintaining the technical infrastructure that supports TED. Working at the intersection of software engineering, data and research, the postholder will help develop secure, reliable and scalable systems that enable robust analysis and contribute to high-quality, evidence-informed improvement across the sector.
Corporate responsibilities
-
To ensure that the responsibilities of the role are carried out in a way which reflects the mission and the values of the NIoT.
-
To be aware of and observe all policies, procedures, working practices and regulations, and in particular to comply with policies relating to Equal Opportunities, Health and Safety, Confidentiality, Data Protection and Financial Regulations, reporting any concerns to an appropriate person.
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To comply with all reasonable management requests.
Key responsibilities
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Design, develop, maintain and improve software and technical infrastructure that supports TED and related education research activity.
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Build secure, scalable and reliable systems that enable robust analysis of education and teacher development data.
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Apply software engineering and DevOps best practice to deliver high-quality, well-tested and maintainable technical solutions.
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Contribute to reproducible, transparent and efficient research workflows, pipelines and supporting tools.
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Work closely with developers, researchers and other colleagues to understand requirements and translate them into effective technical delivery.
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Contribute to architectural decisions and the ongoing improvement of platform design, developer experience, monitoring and software quality.
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Support the operation and maintenance of production systems and help troubleshoot issues where required.
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Produce and maintain clear technical documentation and contribute to wider project communication where appropriate.
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Contribute to a collaborative team environment, including supporting and mentoring colleagues where appropriate.
Essential criteria
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Proven experience in software engineering, including building and maintaining production systems.
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Strong coding skills in relevant programming languages and experience of modern software development practices.
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Experience with version control, code review, testing and continuous integration.
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Ability to take ownership of complex technical systems, including feature development, maintenance and support.
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Strong technical judgement and problem-solving ability, including awareness of architectural trade-offs.
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Ability to work effectively in a multidisciplinary environment and communicate clearly with technical and non-technical audiences.
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Commitment to quality, security, maintainability and continuous improvement.
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Interest in applying software engineering to education, data and evidence-informed improvement.
Desirable criteria
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Experience with Python, JavaScript or similar languages.
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Experience of Linux, Docker, CI/CD and DevOps tooling.
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Experience of database design, optimisation or data pipeline development.
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Experience working with sensitive data or secure analytical environments.
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Experience of research platforms, reproducible analytics or trusted research infrastructure.
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Experience in education, public sector or data-rich research settings.
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Experience mentoring others and contributing to team-wide engineering practice.
Key benefits
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Generous Annual Leave – 27 days’ holiday a year (plus 8 bank holidays).
-
Flexible Working – we offer flexible start and end working times, with hybrid working in place for all roles.
-
Pension - Entry to the Local Government Pension Scheme.
-
Salary Sacrifice Schemes – we offer salary sacrifice schemes for bikes, cars and tech!
-
Lifestyle Benefits – We offer discounts on gyms, cinema, retail and much more!
-
Parenthood Leave – We offer above the statutory minimum for maternity, adoption and paternity leave.
-
Working Environment – We have a stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
-
Support: Our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
-
Development: We fully support the development of our staff and ensure that you have high level of continuous professional development.
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
If you have any queries about this role, please contact our recruitment team.
For more information and to apply, please visit our vacancies page.
Closing date: 10.00am on Monday, 1 June 2026.
We reserve the right to close this vacancy early if we receive a high volume of applications.
This post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and Occupational Health Check is required as a condition of employment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Job Title - Welfare Rights & Tribunal Adviser
Salary- £29,000 per annum
Hours37 hours per week (Full Time)
Location- Doncaster – office based, outreach locations, and tribunal attendance as required
Role Purpose
To provide specialist welfare rights advice, casework, and representation to clients, including preparation and attendance at welfare benefit tribunals. The postholder will support clients to maximise income, challenge incorrect benefit decisions, and access their full entitlements, in line with the aims, principles, and quality standards of the Citizens Advice service.
Key Responsibilities
Advice & Casework
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Provide specialist advice on welfare benefits including Universal Credit, PIP, ESA, DLA, and Housing Benefit.
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Prepare and submit mandatory reconsiderations and benefit appeals.
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Represent clients at First‑tier Social Security Tribunals where appropriate.
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Carry out detailed benefit checks and income maximisation.
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Act for clients where necessary by drafting appeal submissions, negotiating with the DWP and other agencies, and making referrals where appropriate.
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Empower clients to understand their rights and options and enable them to make informed decisions.
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Maintain accurate, timely, and comprehensive case records in line with Citizens Advice systems and procedures.
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Ensure all casework meets the Advice Quality Standard (AQS) and internal quality requirements.
Outreach & Partnership Working
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Deliver advice services at outreach venues across Doncaster as required.
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Build and maintain effective working relationships with partner agencies, statutory bodies, and community organisations to ensure joined‑up support for clients.
Research & Campaigns
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Contribute to the Citizens Advice research and campaigns agenda by recording evidence of client issues and emerging trends.
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Provide anonymised case studies and data to support local and national policy work.
Professional Development & Quality
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Keep up to date with welfare benefits legislation, case law, and procedural changes.
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Attend supervision, training, and team meetings as required.
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Work collaboratively with colleagues to share knowledge and support service delivery.
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Work to agreed targets and contribute to service monitoring and reporting.
Administration & Other Duties
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Use IT systems for case recording, monitoring outcomes, and producing reports.
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Maintain local information systems and resources.
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Carry out any other duties within the scope of the role to support the effective delivery and development of the service.
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Comply with Citizens Advice policies, including equality, diversity, confidentiality, safeguarding, and health and safety.
Person Specification
Essential Criteria
Experience
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Experience of providing welfare rights or social welfare advice.
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Experience of preparing benefit appeals and supporting clients through reconsideration or tribunal processes.
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Experience of managing a caseload and prioritising work to meet deadlines.
Skills & Knowledge
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Strong knowledge of the UK welfare benefits system, or the ability to develop specialist knowledge quickly.
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Excellent verbal communication skills, including advocacy and negotiation.
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Excellent written communication skills, particularly in drafting submissions, correspondence, and tribunal papers.
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Good numeracy skills to complete benefit calculations and financial checks.
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Ability to empower clients while maintaining professional boundaries.
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Ability to work both independently and as part of a team.
IT & Administration
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Confident use of IT systems for case recording, document production, and reporting.
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Ability to maintain accurate records in line with quality standards and procedures.
Values & Commitment
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Understanding of and commitment to the aims and principles of the Citizens Advice service.
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Commitment to equality, diversity, and inclusion.
Desirable Criteria
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Experience of representing clients at welfare benefits tribunals.
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Experience of working in the voluntary, advice, or community sector.
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Experience of working to targets or funder requirements.
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Knowledge of Advice Quality Standards or Specialist Quality Mark frameworks.
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Ability to travel across Doncaster (access to a vehicle desirable).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
This is a hands‑on, creative role at the heart of Citizens Advice Doncaster Borough. You’ll lead and deliver clear, engaging, and accessible communications that put our services on the map, bring our impact to life, and help more people access the advice they need. With a strong focus on digital communications, public engagement, presentations, campaigns, and coordinating a borough‑wide VCSE network, you’ll be the voice and connector of our service across Doncaster.
Job Summary
As our Communications & Community Engagement Officer, you’ll plan, create, and deliver high‑quality communications and engagement activity across digital, print, and face‑to‑face channels. From managing our social and digital platforms to delivering confident in‑person updates and sessions, you’ll make sure our message is clear, consistent, and compelling. You’ll lead and coordinate a VCSE network, bringing organisations together through events, updates, and shared opportunities, while building strong relationships with partners and stakeholders. Through your work, Citizens Advice services, impact, and client voice will be visible, trusted, and well understood across the borough.
Key Duties and Responsibilities
Communications & Digital Engagement
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Develop and deliver an integrated communications and engagement plan aligned with organisational priorities.
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Manage and grow Citizens Advice Doncaster Borough’s digital presence across social media platforms (Facebook, X/Twitter, Instagram, LinkedIn, WhatsApp).
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Plan, create, schedule, and evaluate content using a communications calendar, including seasonal messages and awareness campaigns.
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Monitor and analyse social media and website analytics to improve reach, engagement, and effectiveness.
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Maintain and update website content, ensuring accuracy, accessibility, and consistency of messaging.
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Produce engaging materials including articles, case studies, podcasts/audio content, videos, and graphics.
Marketing, Publications & Media
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Produce and circulate a monthly Citizens Advice newsletter via Mailchimp.
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Coordinate consistent strategic messaging across all communication channels (website, social media, newsletters, events, partner communications).
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Design and prepare promotional materials such as leaflets, posters, banners, and digital assets (print and PDF).
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Build relationships with local press, radio, councils, and partner newsletters to secure coverage and profile‑raising opportunities.
Community Engagement, Events & Presentations
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Plan and deliver community engagement activity including outreach events, workshops, talks, AGMs, briefings, and awareness sessions.
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Deliver regular updates and in‑person sessions to partners, stakeholders, community groups, and VCSE organisations.
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Confidently represent Citizens Advice at meetings, forums, and public events across Doncaster.
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Capture and share client, volunteer, and staff experiences to demonstrate service impact.
VCSE Network Coordination
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Lead, manage, and develop Citizens Advice Doncaster Borough’s VCSE network.
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Coordinate network activity including maintaining mailing lists, circulating updates, organising meetings and events, and sharing opportunities.
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Act as a central point of contact for VCSE partners, supporting collaboration, information‑sharing, and engagement across the borough.
Campaigns & Research Support
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Support local and national research and campaigns by gathering insight into clients’ circumstances through agreed channels.
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Contribute to campaign planning, priority awareness activity, and trustee awareness initiatives.
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Ensure campaign messages are reflected clearly and consistently across all platforms.
Collaboration & General Duties
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Work collaboratively with colleagues to ensure communications support service delivery and organisational priorities.
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Support internal communications and staff engagement initiatives.
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Attend relevant meetings, training, and sector events.
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Undertake training required for the role and carry out other appropriate duties.
Person Specification
Essential
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Experience in communications, engagement, marketing, or a strong public‑facing role.
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Excellent written and verbal communication skills, including presentation skills and confident public speaking.
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Ability to deliver clear updates, briefings, and in‑person sessions to varied audiences.
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Strong digital skills, including social media, email newsletters, content creation, and analytics.
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Highly organised, with the ability to plan, prioritise, and manage multiple workstreams.
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Proactive, creative, and able to work independently and as part of a team.
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Friendly, approachable, and non‑judgemental, with respect for diverse communities and cultures.
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Commitment to the aims, principles, and policies of Citizens Advice, including confidentiality and data protection.
Desirable
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Experience of coordinating networks or partnerships, particularly within the VCSE sector.
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Experience of website administration (e.g. WordPress) or campaign communications.
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Ability and willingness to work across various community locations in Doncaster.
Additional Information
In accordance with Citizens Advice national policy, the successful candidate may be required to undertake a DBS check.
Charity People is delighted to be partnering with The Justice Together Initiative to recruit an Influencing and Grants Manager.
The Justice Together Initiative was launched in 2020 with a decade-long vision that people who use the UK immigration system can access justice fairly and equally, enabling them to get on with their lives. It is a unique and ambitious collaboration of several funder partners who have pooled more than £15 million of new funding to strategically invest in legal advice, strengthen immigration sector organisations over the long term, and local and national influencing to support the lawful and fair functioning of immigration, nationality, and asylum processes. It is hosted by Justice Collaborations which is an independent charity and wholly owned subsidiary of LEF.
As Influencing and Grants Manager you will work with colleagues, funder partners, sector experts and directly affected communities to lead the implementation of Justice Together's influencing strategy.
Primarily an influencing role, the postholder will also be responsible for managing a small number of influencing grants and will work closely with the Grants Manager and Grant Partner Community Manager to ensure that the process for grant renewals runs smoothly.
Contract: Permanent position, offered on either a full-time (35 hours) or part-time (28 hours) per week basis
Salary: £45,000 per annum full-time salary (£36,000 pro rata for four days per week)
Location: Hybrid role between home and London office, with one day per week in the London office
Closing date for applications: 9am on Friday 15th May
Interviews: First stage interviews will be held remotely week commencing 25th May, with potential for second round interviews week commencing 1st June
Justice Together has entered a new phase and is investing in influencing work to harness the organisation's partnerships, expertise, information and connections, both as a funder collaboration but also alongside grant partners and directly affected communities. This coupled with a change in government presents new opportunities to influence change in the way immigration advice is funded and delivered, and the broader functioning of the immigration system and how people access justice.
This is an exciting role, which offers the opportunity to work with a wide variety of stakeholders to develop and implement Justice Together's influencing strategy
Core responsibilities within the role will be as follows:
- Work with colleagues, funder partners, sector experts and directly affected communities to lead the implementation of Justice Together's influencing strategy
- Lead the day-to-day delivery of Justice Together's influencing work, identifying opportunities to shape policy, public debate and practice
- Build and maintain relationships with key external stakeholders including parliamentarians, policymakers, sector bodies, campaigners and funders
- Monitor political, policy and sector developments relevant to migration, racial justice, access to justice and the advice sector, and advise colleagues on emerging opportunities and risks
- Coordinate responses to consultations, policy developments, parliamentary opportunities and external calls for evidence
- Manage consultants or external specialists engaged to support influencing activity
- Convene and facilitate meetings, briefings and events with grant partners, funders and other stakeholders to support shared influencing priorities
- Work with colleagues and partners to capture learning from influencing activity and use this to strengthen future work
- Manage a small caseload of grants, building positive and constructive relationships with grant partners
- Work closely with the Grants Manager and colleagues on grant renewals, recommendations and decision-making processes including preparation of papers and summaries for the Grants Committee and other internal decision-making meetings
- Contribute to the ongoing development of Justice Together's strategy, priorities and ways of working
We would love to see applications from candidates with the following skills and experience, and are interested in examples of your skills and experience from voluntary as well as paid work.
- Experience of delivering influencing, policy or campaigning work that has contributed to positive change
- Experience of building relationships with policymakers, funders, community organisations or other external stakeholders
- Experience of managing grants, partnerships, programmes or equivalent relationships
- Understanding of the UK migration, racial justice, legal aid or advice sectors (or comparable social justice fields)
- Experience of coordinating projects with multiple stakeholders and competing priorities
- Strong written communication skills, including drafting briefings, reports or external communications
- Commitment to Justice Together's values and mission
- Strong interpersonal skills with the ability to build trust across different groups
- Able to work collaboratively while also managing your own workload independently
- Good judgement, political awareness and sensitivity when handling relationships and external issues
- Organised, proactive and able to manage multiple priorities
- Willingness to learn, adapt and work in a fast-changing environment
We're particularly interested to receive applications from candidates who have the below, although this is not essential:
- Lived experience of the UK immigration system
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
In the same way, Justice Together is committed to making recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you have any access requirements or would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let Alice Wood know.
As part of the Disability Confident Scheme, we guarantee to interview all applicants with a disability (as defined in the Equality Act 2010) who meet the minimum requirements of the person specification.
Development Manager for Yorkshire Dales Millennium Trust Consultants Ltd
Full time 35 hours per week (part-time considered) | £39,010 - £44,303 | Initial 18 month fixed contract with the aim that this will become a permanent role if successful | Mix of office and home working
Yorkshire Dales Millennium Trust (YDMT) is seeking a driven and entrepreneurial professional to lead and grow our charity’s trading arm, YDMTCL. This is a newly created and exciting opportunity for someone with strong business development and leadership skills to build on the success of our Landscape Design team, while also originating and leading your own projects to strengthen commercial performance and impact.
About the role
YDMTCL currently delivers landscape design services through a team of two Landscape Architects, working across urban, rural and community regeneration projects. The team combines strong technical expertise with creative design skills to deliver high quality green infrastructure and green space solutions.
The company currently has an annual turnover of under £100,000 and a clear ambition to double this over the next two to three years. The postholder will play a key role in driving this growth and will be expected to make significant progress towards this target during the 18 month contract period. All profits generated by YDMTCL are gifted back to the charity, directly supporting its charitable objectives.
This role will be primarily focused on the trading company, with approximately 90% of time dedicated to YDMTCL and up to 10% supporting the wider charity. You will originate and lead your own projects, creating vital new income streams for the organisation. Your work will focus on integrating ecology and landscape design to deliver innovative, high quality projects that contribute meaningfully to nature recovery.
We believe the role will be a highly rewarding one, and a real opportunity for someone to shape, lead and take ownership of YDMTCL, while working for a fantastic organisation and benefiting this wonderful area and its communities.
About you
We are seeking an experienced professional with a strong track record of working in multidisciplinary environments to lead and grow YDMTCL. You will bring proven business development and leadership skills to support and expand our Landscape Design team, building on its existing success and increasing commercial performance.
Commercially astute, you will demonstrate a strong history of income generation and business growth, ideally within conservation, land management, landscape design and/or ecology. You will lead the development of vital new income streams, building and delivering an active pipeline of revenue generating projects aligned with the charity’s aims.
About Yorkshire Dales Millennium Trust
YDMT is a charity doing big things to help to protect and enhance People, Landscape and Wildlife in the Yorkshire Dales.
For 29 years we have delivered diverse and inspirational projects, helping to plant 1.6 million trees and securing the future of more than 850 hectares of wildflower hay meadows, creating habitats for our wildlife and combatting climate change. We are passionate about inspiring disadvantaged groups and future generations to care for this special area. Our new three-year strategy is centred around building partnerships that increase the scale and pace of nature recovery.
The client requests no contact from agencies or media sales.
For more than 140 years, the Forces Employment Charity has helped the military community succeed beyond service – building careers, shaping futures, and living with purpose. Last year, we provided dedicated and specialist employment and justice support to over 23,000 people to create careers and long-term stability.
Are you a passionate leader with a commitment to supporting the Armed Forces community? We’re looking for an experienced and driven individual to lead and shape our national employment support service, helping veterans and their families build meaningful and sustainable careers.
This is a unique opportunity to lead a high-performing team, influence strategy, and make a real difference across the UK.
Brief role description
The Programme Manager plays a pivotal leadership role in delivering the Forces Employment Charity’s Ex-Forces Employment Charity Programme. This programme provides regionally-based, comprehensive employment support to all who have served in HM Armed Forces, ensuring personal and locally informed guidance for veterans seeking employment or career change.
Working closely with the Director of Veterans and Families Employment, the Programme Manager drives operational excellence, strengthens service consistency across the UK, and represents the charity’s employment offer in the devolved nations. They ensure that our national network of Advisors is supported, empowered, and aligned to strategic goals, enabling the very best outcomes for the veteran community.
It’s essential that they have experience managing multi-site or national teams, alongside a strong understanding of employment support or careers guidance. They will be confident working with a range of stakeholders, able to use data to inform decisions, and an excellent communicator. Strong IT skills and a genuine commitment to supporting the Armed Forces community are also key.
Ideally, they will bring experience from the veterans or employability sector, along with some understanding of devolved nation policy or frameworks such as safeguarding or vocational training.
This role requires an Enhanced DBS check.
Interested? Want to know more about the Charity? Check our website.
Eager to know more the role? Have a look at the Job Description.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday, 6 May 2026.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
Do you want to play a leading role in strengthening safeguarding practice for victims, witnesses and survivors across England and Wales?
Victim Support is looking for an experienced safeguarding professional to join us as National Safeguarding Practice Lead. This is a key national role focused on embedding excellent, trauma-informed and inclusive safeguarding practice across all our services.
What we offer:
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
You will act as the operational lead for safeguarding practice, working closely with Operational Leads, Designated Safeguarding Officers (DSOs) and senior colleagues to drive quality, consistency and continuous improvement. Regular travel across England and Wales expected.
You will:
- Lead the development and improvement of national safeguarding practice, guidance, tools and processes.
- Ensure safeguarding is embedded across all services, aligned to the VS Service Model and EDI commitments.
- Develop and review safeguarding procedures and resources, keeping them accurate, accessible and legally compliant.
- Deliver the Designated Safeguarding Officer (DSO) Forum and other safeguarding networks.
- Support safeguarding training, learning resources and awareness activity.
- Provide expert advice on safeguarding queries and oversee appropriate escalation.
- Monitor safeguarding activity and contribute to audits and assurance.
- Embed safeguarding into service design, digital and innovation projects.
About you:
You will bring strong safeguarding expertise and the confidence to influence practice across a complex organisation.
You will have:
- Extensive knowledge and experience of safeguarding children and adults.
- Proven experience of developing safeguarding policies, procedures and practice guidance.
- Experience of delivering training and supporting practice development.
- Strong communication and collaboration skills.
- A good understanding of trauma-informed and inclusive practice.
- Emotional resilience to work with traumatic material.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required.
Role Expectations
As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.
Key responsibilities may include:
- Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities.
- Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
- Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
- Apply strong analytical and troubleshooting skills to resolve network issues.
- Strong interpersonal and problem-solving skills.
- Monitor network performance, identify and resolve bottlenecks.
- Collaborate with service desk staff, providing education and support while resolving network-related tickets.
- Be responsible for end-to-end delivery of the Project tasks.
- Lead networking element of projects to improve production environments.
- Ability to write clear, concise technical documentation such as Network Designs.
- Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
- Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.
Skills & Requirements
- Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
- Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
- Configuring and installing hardware in both office and data centre environments.
- Contribute to design and architecture discussions.
- Mitigate Pen Test and Audit findings.
- Participate in out of hours implementations of change/support as required.
- Accurate estimation of workload and timelines for delivery.
- Support and maintain backup and disaster recovery solutions.
- Compliance to regulatory and mandatory policies.
- Relevant vendor management experience.
Interview details:
- Interview date: 12/05/2026 – 14/05/2026
- Format: Online
Location: Birmingham - We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate.
We will be hosting a briefing session on: 17th April 2026, 2pm. To register or ask any questions please email us.
For an informal discussion about the role, please email us.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential Criteria:
- Demonstrable experience in network administration and deployment.
- Experience with Cisco Switches, including configuration, security, and firmware updates.
- Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls).
- Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
- Knowledge of Cisco Meraki SD-WAN (MX Appliances).
- Analyse, troubleshoot, and resolve incidents escalated from service desk support.
Desirable Criteria:
- Knowledge of Cisco Catalyst 9100 Access Points.
- Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Social Care Service in Kent.
£27,976.00 per annum, working 40 hours per week on a 1 year FTC.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
Supporting key customers to set personalised goals in the form of a move on Support Plan
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
Liaising and building partnerships with local charities to support customers with move on items
Accompany customers to property viewings.
Helping to set up utilities for move on customers
Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
Empowering customers to ensure they receive the service and benefits to which they are entitled
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation
Deliver domestic abuse training and awareness raising to housing teams and local landlords forums
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
Engage positively in reflective practice sessions with colleagues.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
Full Driving Licence and access to use of vehicle
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of the role
To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within Leeds General Infirmary Hospital, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres).
Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.
Key Responsibilites
The post holder’s primary duties and responsibilities are as follows:
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Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury.
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Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
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Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
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Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
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Contributing towards report writing through the writing case studies and narrative to support data collection.
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Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
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Deliver awareness raising presentations to clinical colleagues and departments.
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Organise and facilitate outpatient and in person legal clinic drop-in sessions.
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Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
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Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
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Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
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Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
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Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region.
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Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
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Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
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Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
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Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
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Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.
To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.
To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury.
To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.
Please find the recruitment pack attached for full details.
How to apply
Please upload your CV, and cover letter, no longer than two pages, demonstrating how you meet the criteria and outlining why you’re interested in the role.
Closing date: Thursday 30th April 2026
First stage virtual interviews: TBC
Second stage in-person interviews: TBC
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
Job Description
Job Title: Parent Adviser – SEND
Responsible To: Senior Parent Adviser - SEND
Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)
Hours: 28 hours a week (4 days)
Salary:
Scale 26
£ 36,242.00 - FTE
£ 28,993.60 – actual salary including inner London weighting
Contract:
Fixed term – until 31 March 2027
Location:
Central London – Office N1 7EU.
(Hybrid working, 1 day working in office). Another working day in the office, will be needed during the induction and training period.
Job Purpose:
The post’s primary focus is to provide specialist education advice primarily by telephone and email, to parent carers with disabled children in the UK. The post holder will be working on the Contact national helpline service. Service hours are Monday to Friday 9.30am to 5pm.
Main Duties:
To respond professionally and with empathy to incoming calls, emails, web form and social media enquiries on SEND and related education issues.
To deal effectively with enquiries by offering specialist education advice, information and relevant signposting.
To provide, information and signposting on the wider concerns of families with disabled children including health and social care.
To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.
To work collaboratively as part of a team, sharing and supporting colleagues to deliver a reliable and responsive helpline service.
To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.
To enter accurate enquiry data on the Contact database in a timely manner ensuring appropriate follow up actions to calls and accurate written notes.
To keep up to date on law and guidance relevant to education in England and to be aware of education law relating to Wales, Scotland, and Northern Ireland.
To communicate, be flexible and responsive, with team members, to ensure coverage of the helpline rota.
To ensure the helpline operates in accordance with confidentiality, safeguarding, privacy and data-protection policies and procedures.
To provide a high-quality service, with commitment to ongoing service development, improvement and good practice.
General duties
In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.
The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.
Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.
Staff will be expected to attend training events relevant to their specific responsibilities.
Staff will be offered supervision, support and annual appraisal incorporating their training needs.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for a confident, forward‑thinking finance professional who wants to make a meaningful impact - both in strengthening financial performance and in supporting a mission that transforms lives.
As we journey towards our vision to bring fulness of life for every child, no matter what struggles they face, we’re looking for a motivated and mission-driven individual to join our team as Finance Manager.
The Finance Manager will play a central role in shaping the financial strength and future growth of the charity. As the operational lead for day-to-day finance, you’ll ensure robust financial controls, deliver accurate and timely reporting, and provide clear, strategic insight that empowers leaders across the organisation. Working closely with the Director of Finance, you will be a key voice in safeguarding financial health and driving forward our mission.
As a fully qualified accountant, you will lead a high-performing finance function, bringing expertise across budgeting, forecasting, financial planning, and analysis. You will oversee and continually improve financial systems and processes, ensuring they are efficient, compliant, and fit for a growing organisation with ambitious goals. Your leadership will help ensure long-term sustainability and support informed decision-making at every level.
Beyond core financial management, this role offers the opportunity to shape broader organisational development. The Finance Manager will work closely with TLG’s commercial subsidiaries - Hope Park Business Centres and Hope Park Workspaces (Salford Quays) - providing financial oversight, analysis, and strategic advice to help these ventures thrive. The success of these income‑generating enterprises plays a key role in funding and expanding the charity’s work with children, young people, and families.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: Part-time or full-time (0.8 – 1.0 FTE, 30 - 37.5 hours)
Closing Date: Thursday 7th May
Initial Interviews: Tuesday 12th May – Online
Final Interviews: Friday 22nd May – at our National Support Centre in West Yorkshire
The client requests no contact from agencies or media sales.


