Operation administrator jobs

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.

Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.

You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.

The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.

As Donor Experience Manager, you will:

• Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
• Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
• Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
• Develop and maintain a central fundraising content library including case studies, stories and impact materials
• Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
• Support bespoke stewardship and recognition activity for major donors and high-value supporters
• Champion digital engagement, automation and personalisation across supporter communications
• Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
• Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
• Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
• Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.

About you

You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.

Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.

Essential skills and experience include:

• Excellent written and verbal communication skills, with experience producing engaging supporter communications
• Experience planning and managing projects or complex workloads across multiple stakeholders
• A strong commitment to delivering outstanding supporter care
• Experience working within a fundraising or supporter-focused team
• Understanding of donor motivation, stewardship and supporter retention
• Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
• Strong organisational skills and attention to detail
• Ability to build collaborative relationships and work effectively across teams
• An analytical mindset with the ability to use insight and feedback to improve supporter engagement.

Employee benefits

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting an Employment Advisor to join our IPS service. You will be based in an NHS mental health treatment team in Edmonton, Enfield, working 35 hours per week. This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  

You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £31,277 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Monday 30th March 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

Telephone interview stage: 13th - 16th April 2026

Final Stage interviews: 22nd April in person at Community House, Edmonton subject to an additional date being added.

Store Manager

Salary: £21,294.00 per annum
Location: Hinckley
Weekly Hours: 32.5

The Vacancy

Job Title: Store Manager
Location: Hinckley
Salary: £21,294.00 per annum
Weekly Hours: 32.5
Reference: YMC1168150

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Hinckley store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales. Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Kairos Women Working Together (Kairos) was founded in 1999 by a group of women in Coventry who recognised that those facing multiple disadvantages, and therefore most at risk of sexual exploitation, were falling through the cracks of existing services. From grassroots beginnings, Kairos has grown into a respected, feminist led, specialist women’s organisation rooted in the community it serves.

Over the next 5 years, Kairos will strengthen our new Women’s Hub as a safe, accessible, trauma-informed women’s centre delivering best practice responses, expand our services to meet women’s needs, strengthen partnerships, and influence systems so that no woman is left behind.

To do this, Kairos now seeks a strategic and experienced Finance & Impact Lead to join our Senior Leadership Team and drive the financial health and demonstrable impact of our charity.

Reporting to the Chief Executive, you will be the custodian of our financial strategy, compliance, and data integrity. The role involves leading the annual budgeting and forecasting cycles, managing all financial operations—including statutory accounts and audit—and ensuring strong financial controls. A key component is translating complex financial and performance data into clear, compelling impact reports for funders, trustees, and senior leadership.

If you are driven by both financial excellence and purpose-led impact, we encourage you to apply.

*Due to the nature of our work, this post is restricted to female applicants only under Section 9 of the Equality Act 2010.  An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role. 

To apply, please complete an application form or if you prefer send your CV with a cover letter setting out how you meet our role requirements.

We're keen to interview great candidates as soon as possible. Interviews may be held as applications come in, and we reserve the right to close the advert early, so please don't wait - apply now! 

At Tearfund, we're Christians passionate about ending poverty.

We're looking for an experienced IT Support Technician to join our Support team. This is a challenging and exciting environment, supporting Tearfund's global staff in over 50 countries, serving the poorest in the world.

Do you have experience working in a Windows network environment (including AD), as well as cloud based Google Apps?

As an IT professional you will be working with a small and busy Help-desk team to provide 1st and 2nd line support to our users across the UK and overseas. You should be comfortable with everything from basic IT orientation for users, through to the more complex user support requests on Windows 10 Laptops and Windows Server (2012R2 - 2016).

You will have:

• proven experience in providing technical support
• understand the importance of good customer service,
• be competent in the analysis and resolution of users support queries, faults and requests
• ensuring that each call is resolved in the most effective way possible.

You will also be a clear thinker and communicator, with a confident and friendly telephone/email manner.  And you will have a sensitivity to cross-cultural issues in a very demanding international relief environment. 

Are you committed to Tearfund's Christian beliefs, and motivated to serve those where the need is greatest?

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

The recruitment process will include specific checks related to safe-guarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Centre Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

The Role 
 
Reporting to the Head of Retail Property and Estates, as Centre Manager, you will lead a multiskilled team that delivers a consistently positive visitor experience at our flagship Yorkshire Cancer Research Centre at Hornbeam Park, Harrogate. This team provides a high level of customer service to the public across face-to-face interactions, email and telephone, while also creating a supportive working environment for employees and volunteers. This includes ensuring that the right resources, refreshments, and a clean, well maintained workspace are always available. 

As part of the visitor experience, you will be accountable for the safe and legally compliant operation of the Hornbeam Café and for ensuring it provides a comfortable and pleasant environment for customers. This includes managing the Café Manager and offering an appropriate balance of support and challenge in what is a high activity, high impact role 

You will be responsible for all health and safety elements within the Centre, including weekly fire alarm tests, routine checks and food preparation audits. The team also manages a range of consumables, so the role requires strong cost control, effective stock usage, and regular feedback on Yorkshire Cancer Research materials. 

Specifically, you will: 

• Ensure that all Health, Safety Fire and COSHH checks are carried out as required diligently, regularly and to the required standard. 

• Work closely with the Café Manager to maintain high standards of food safety through appropriate compliance adherence and regular audits. 

• Report any maintenance issues to facilities through the Yorkshire Cancer Research platform EVERY. 

• Line manage a Café Manager and a team of Centre Support Assistants and ensure they offer a positive, professional and warm welcome to all visitors. Manage the Centre Support Assistants ensuring cover on the Welcome Desk across key operating hours. 

• Develop a volunteer team with potential new role profiles to enhance the Centre Team. 

• Represent the Yorkshire Cancer Research brand positively, role modelling a professional appearance and presence in line with our values. 

• Support the team to maintain high standards at the centre with and in the Welcome Area. 

• Lead the team to provide visitors with up-to-date Yorkshire Cancer Research literature, offering the marketing team feedback on the documents provided. 

• Lead the team to ensure all working spaces including, meeting rooms and the kitchen area are well stocked and maintained. 

• Conduct recruitment processes when required and provide thorough induction and training for new recruits, ensuring new team members are well integrated into their roles and team. 

 
About You 

To be considered for this role, you will need: 

• Proven experience of working in a similar role at a similar level.

• Experience of leading, building and developing a team.

• Experience of creating, developing and streamlining operational and administrative processes and procedures. 

• Proven experience of implementing systems and conducting training as necessary.

• Proven experience of monitoring budgets and tracking progress.

• Proven experience of delivering tangible process improvement.

• Experience of proactively working to advance skills through continued professional development relevant to the role and level.

• Experience of basic Health and Safety and Fire training in previous roles alongside an awareness of GDPR, Cyber Security and Safeguarding or can demonstrate awareness of the above. Good understanding of Data Protection principles and food safety 

• Experience of working in the hospitality sector. In terms of budget management and good practice. 

This is an onsite, hands on and demanding role, requiring someone who can remain calm under pressure and knows when to escalate issues. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 17 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us. 

As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.

You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.

Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. 

This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.

If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.

Key details:

• Salary: £31,200.00 - £34,736.00

• Application deadline: 9am, Thursday 2nd April 2026

• How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

The Sussex Beacon is at a pivotal moment in its history as we move to re-instate our clinical care and evolving our hospice offer to become the first LGBTQ+ Hospice with a specialism in HIV palliative care.

 As Finance Manager at The Sussex Beacon, you will be joining a small but agile senior management team helping us to drive forwards our strategy and business planning.

 We’re looking for a Finance Manager with strong experience in financial management, analysis, and reporting to ensure our day-to-day finances and budgets run smoothly while supporting effective long-term decision-making. You’ll bring insight, structure, and clarity, turning data into decisions that make every penny count for the communities we serve.

You will report directly to the CEO and work closely with our volunteer Finance Director to ensure that we meet regulatory requirements and provide accurate information to our Board of trustees.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our Graduate Programme.

An opportunity...

This programme offers an exciting opportunity to gain hands‑on experience in the non‑profit sector, develop essential professional skills, and play a meaningful part in transforming the lives of children and young people.

What sets our graduate programme apart is the real responsibility and purposeful work we release our graduates into - our relational culture and approach to leadership brings significant opportunities for influence. You’ll build on your passions, strengths and interests as you get involved in key areas of TLG’s work, contributing to impact that truly matters.

You’ll be based primarily within one TLG team, giving you the space to grow specialist skills and make a real difference. Your placement will be matched to your unique strengths and interests. Alongside this, you’ll gain wider experience through inter‑departmental projects, enabling you to develop a broad understanding of the charity sector and how different teams work together.

Examples of teams your role could sit within include Fundraising & Supporter Engagement, Marketing, Communications & Advocacy, Programmes, Executive Support & Operations, Digital/IT.

There will be a wealth of development opportunities at you fingertips as part of the programme, designed to accelerate your growth and equip you for a successful career in the charity sector.

You’ll be the driving force in drawing together your own unique mix of diverse experiences to maximise your career development and enhance your impact. Some of what’s on offer includes:

· Potential for a funded qualification or further professional training

· Access to an external coach to support your development

· Potential for external mentoring or short-term external placements

· Opportunities to work with and shadow Heads of Department across TLG

· Dedicated time to visit other organisations and build sector insight

· Participation in the Graduate Programme book club, with input from senior leaders

· Action learning sets and development sessions led by senior leaders

· Access to TLG’s internal leadership and development programmes

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Applications will be reviewed on a rolling basis prior to the closing date, so we would encourage you to apply as soon as you’re able. We reserve the right to interview and appoint prior to the closing date.

Hours: Full time (37.5 hours per week)

Closing Date: Tuesday 12th May

Centre Assistant
Reference: FEB20264592
Location: RSPB Lochwinnoch, PA12
Contract: Permanent
Hours: Part-Time, 9.5 hours per week
Salary: £12.60 - £13.25 Per Hour
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help work in our shop and visitor welcome area at our Lochwinnoch Reserve Visitor Centre.

As one of the few wetlands left in southwest Scotland, Lochwinnoch is the perfect place to watch Whooper Swans, Wigeon, Goldeneye and a wide variety of other ducks during winter months. In spring you won't want to miss the elaborate displays of the Great Crested Grebes, while the woodland is alive with wildlife all year round.

If you love nature, care about its future and like working with the public, this could be the role for you.

About the Role

As a Centre Assistant, you will help ensure the effective, efficient and safe running of the visitor centre, retail space and surrounding facilities. You will provide outstanding customer care, recruit members and promote retail opportunities, as well as contribute to achieving financial targets and Key Performance Indicators.

We actively seek to break down accessibility barriers hindering people from visiting the reserve and as such, nurture an inclusive environment. You will play a key role in ensuring every visitor, from individuals and families, to school groups, or visitors with additional needs, receives a positive and memorable experience.

You will deliver high-quality support before and after visits by responding to enquiries via email and social media. Your responsibilities will also include assisting with the preparation of event materials, social media content, and other written communications.

Key Responsibilities

• Delivering the highest standard of customer care across both retail and visitor welcome areas.
• Providing a warm welcome and inspiring visitors about the reserve and its wildlife.
• Actively promoting and encouraging support for the RSPB, including membership and retail sales.
• Operating the till, handling payments and following all cash handling and security procedures.
• Maintaining attractive, commercially effective retail displays and appropriate stock levels.
• Processing deliveries and supporting stock control.
• Monitoring and assisting with social media content.
• Assisting with the planning and delivery of family activities, events and engagement activities in a fun and innovative way.
• Ensuring the visitor centre, retail space, facilities and surrounding areas are maintained to a high standard of presentation and safety.
• Working with the management team to achieve targets, following all health and safety, operational and administrative procedures.

Essential skills, knowledge and experience:

• National 5, or equivalent, in Maths and English.
• Excellent verbal and written communication skills.
• Computer literate.
• Experience in customer service.
• Strong people engagement skills with the ability to enthuse others about wildlife and nature.
• Ability to manage and respond positively to customer needs and feedback.
• Ability to plan and prioritise workloads effectively.
• Good problem-solving skills and the ability to work on your own initiative.
• Ability to build and maintain strong working relationships, and to work effectively in a team.
• Ability and willingness to work Saturdays weekly (working days would be Fridays and Saturdays), work flexibly, including weekends and Bank Holidays and work extra hours to cover holidays.

Desirable skills, knowledge and experience:

• Experience working in a retail, visitor attraction or customer-facing environment.
• Experience in sales or membership recruitment
• Merchandising skills.
• Till operation and payment handling experience.
• Knowledge of Health and Safety in the workplace.
• Interest in wildlife and conservation

Additional Information

• This is a Permanent/Part-Time role for 9.5 hours per week.
• The postholder will be required to work additional hours throughout the year to cover holidays.

Closing date: 23:59, Monday 16th March 2026
We are looking to conduct interviews for this position on Monday 30th March 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Project Planning and Delivery
Management of project plan for the delivery of agreed Black Rootz outcomes
based on the agreed business or funder objectives.
Support planning, resourcing and execution of learning experiences, community
engagements or other initiatives delivered through the programme. 

Project Governance
Management of key risk and issues with escalation as appropriate
Manage programme team meetings and progress reports as required
Attendance at CWB Steering or other Ubele Forums as required
Maintain project folder, standards and templates

Project Finance Management
Budget tracking and monitoring (incl. reconciliation)
Provide approvals for budget postings / invoices
Manage programme purchases and revenue recognition as required
Liaison with central Finance as required

Resource Management
Management of core project resources to support the operations of the project
Manage onboarding and engagement of associate workforce 

Data & Reporting
Managing processes for evaluation data collection
Manage configuration and update of data tables e.g. Airtable updates for sign
ups, addition of new events,
Manage or provide inputs for Project and Funder Reporting

Administration and Support
Provide additional administrative support for Community & Learning and Growing
teams as required
Engagement with internal marketing / communication teams to provide
promotional contents for newsletters and social media 
Monitoring of Black Rootz Mailbox

Other 
To attend and participate in internal and external meetings as required. 
To attend relevant training to fulfil the requirements of the job. 
To undertake other duties which may from time to time be required and which
are appropriate to the responsibilities of the post. 

Person Specification 

Experience 
Having previously created/managed project plans and tracked and reported on
their progress 
Demonstrable experience in the end to end project cycle 
Having previously taken responsibility for governance and risk activities
Responsibility for a budget and a familiarity with budget processes, tracking,
approvals and invoicing, procurement and anti fraud activities 
Onboarding new team members (staff or associates) and maintaining
engagement with them
Experienced in the gathering and reporting of monitoring and evaluation data
including using data tables for event management 
Managing inputs for reporting 
Previously having experience drafting content for newsletters, social media or
other external content. 

Knowledge 
Project cycles and project management tools 
Governance requirements for funded projects 
Finance management processes and anti fraud and bribery processes and
reporting 
Data collection processes and GRPR requirements and reporting norms 

Skills 
Working within diverse groups, appreciating different experiences people bring to
the table 
Ability to work quickly, with autonomy at times, and with a high attention to
detail. 
Juggling a varied and fast paced workload 
A delivery focused individual who supports others to do the same

Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?

We are looking for three Hostel Support Workers to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.

Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.

You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.

Working closely with colleagues across the service, you will:

• Maintain accurate records and case notes

• Communicate clearly with the wider team

• Deliver effective handover between shifts to ensure continuity of care and support

Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.

This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.

Role

The Programme Officer will manage day-to-day relationships with Degrees’ research groups based in the Latin America and Caribbean region, ensure smooth grant administration, and support regional events.

Key Responsibilites

Grantees

• Being the first point of contact for our grantees and stakeholders, including volunteer research collaborators. 
• Supporting research teams to gain access to, for example, modelling data. 

Grant management 

• Grant management, including onboarding and ongoing administrative support for the grantees of the various research funds at Degrees. 
• Processing payments.  
• Supporting the monitoring, evaluation and learning process in relation to programmatic activities. 

Events

• Working closely with the Events Manager, other regional Programme Officers and Policy Engagement staff to organise international events, including regional workshops in Latin America and the Caribbean.  

Administration

• Support the building and improvement of internal processes. 
• Contributing to the monthly call and research seminars. 
• Provide ad-hoc support as needed, for example, financial administrative support for grants and programmatic events, note-taking, organising travel, inputs to communications, working with Degrees’ senior management, board, volunteers, and partners. 

Key relationships

• Within the Programmes team forge close working relations with Programmes Director, Programmes Manager, other Programme Officers, Events Manager, Staff Scientist and Scientific Writing and Publishing Lead.
• Develop strong working relations with colleagues from the following teams i) Operations, ii) Policy & Engagement and iii) Communications. 
• Provide ongoing support for Degrees funded scientists based in Latin America and the Caribbean. 

Qualifications

We are seeking a dynamic self-starter based in the UK, with experience in planning and running international events as well as academic workshops. As Degrees is still operating as a relatively small but growing team, the successful candidate will be flexible and motivated – prepared to turn their hand to whatever needs doing to deliver Degrees’ programme of work.

Essential

• A university degree in a relevant subject such as international development, international relations, public policy or earth sciences.
• At least two years’ experience.
• An understanding of climate change science and associated development challenges.
• Fluent in English and Spanish. 
• Strong organisational and project management skills.
• Strong written and oral communication skills.  
• Good analytical skills with an ability to distil key messages from complex information. 
• Strong digital skills.
• An ability to multitask, to set and deliver on priorities, and to work under pressure.  
• Strong interpersonal skills and an ability to work with people of all levels and backgrounds.
• Comfortable working in a dynamic, remote start-up environment.  
• Ability to travel overseas for up to a week per visit as required. 
• A commitment to the mission and values of the Degrees Initiative. 
• Legal right to work in the UK.  

Desirable

• A master’s degree in a relevant subject. 

• A degree in environmental science or international development.  

• Five to ten years of post-university professional experience 

• Proficiency in Portuguese. 

• Advanced digital skills, such as proficiency with advanced spreadsheet functions.

• Experience using CRM systems and Microsoft Office applications, with strong proficiency in Excel.

• Experience working in or with developing countries. 

• Experience in event organisation, workshop facilitation, grant administration, impact monitoring and evaluation, and/or budgeting and financial management. 

We are looking for an inspiring and experienced Head of Fundraising and Development to join our team at Dalgarno Trust. This is a fantastic opportunity for someone passionate about fundraising, communications, and making a real difference in the community.

Key Details:

• Salary: £38,500 for FTE (note this is a four-day role)
• Contract: Permanent
• Location: Dalgarno Trust Community Centre,(hybrid TBC)  North Kensington (with occasional off-site meetings)
• Hours: 4 days per week (28 hours), flexible by agreement
• Line management: Reports to the Chief Executive
• Deadline: 15th March
• Interviews: Applications are being reviewed on a rolling basis, and shortlisted candidates will be contacted directly to arrange an interview

Based in North Kensington, Dalgarno Trust is a vibrant community centre supporting local residents of all ages through health, wellbeing, education, training, and youth programmes. As the only community centre in this part of the borough, we play a vital role in bringing people together, tackling inequality, and strengthening community resilience.

As Head of Fundraising and Development, you will be a key member of our Core Team, working closely with the Chief Executive to secure and manage the resources that enable our work. This is a varied and hands-on role combining fundraising, CRM management, marketing and communications, and organisational administration, offering the opportunity to make a visible and lasting impact.

You will lead on researching and writing funding bids, managing relationships with funders, and ensuring that monitoring, evaluation, and reporting requirements are met. You will oversee and develop our CRM system (Salesforce), ensuring high-quality data, producing reports, and supporting colleagues through training. You will also play a central role in diversifying income through donations, sponsorships, commercial activity, and use of our assets.

Alongside fundraising, you will lead our marketing, communications, and promotion, keeping our website, social media, and noticeboards up to date, and ensuring our work is clearly and effectively communicated to the wider community. The role also includes administrative and HR support, such as assisting with recruitment processes, timesheets, training coordination, and ensuring compliance with fundraising regulations and best practice.

We are looking for someone highly organised, administratively confident, and comfortable working independently, while also enjoying collaboration with colleagues, partners, and community members. You will bring experience of community-based work, strong written and verbal communication skills, and a genuine commitment to equality, inclusion, and positive social change. 

This role offers flexibility in working hours and a supportive team environment, with the chance to shape and grow the organisation’s income and profile at an exciting time for Dalgarno Trust. 

Ad close date: Sunday 15 March

Interviews: 24 March 

Note: Previous applicants need not apply