Outreach and advocacy officer jobs

Empower Women. Change Lives. Make a Difference.

Warrington Women’s Aid is looking for a passionate, resilient, and trauma-informed Complex Domestic Abuse Support Worker to join our dedicated team supporting women and children affected by domestic abuse.

This is an exciting opportunity to play a vital role in helping women with complex and multiple needs to achieve safety, recovery, and independence. You will provide intensive support to women experiencing domestic abuse who may also be facing challenges relating to mental health, substance misuse, learning disabilities, neurodiversity, physical disabilities, and other intersecting needs.

About Us

At Warrington Women’s Aid, we believe every woman has the right to live free from abuse. We provide specialist, trauma-informed support that empowers women and children to rebuild their lives with dignity, confidence, and hope. Our work is guided by the values of empowerment, safety, respect, inclusion, and collaboration.

The Role

You will hold a caseload of women living in refuge, living in the community, or moving on to independent accommodation. Working closely with colleagues and partner agencies, you will provide practical and emotional support, advocacy, safety planning, and crisis intervention, helping women navigate some of the most challenging periods of their lives.

Key responsibilities include:

• Delivering trauma-informed one-to-one support and safety planning.
• Supporting women with complex and intersecting needs.
• Advocating on behalf of women with housing, health, criminal justice, safeguarding, and social care services.
• Providing community outreach and resettlement support.
• Delivering workshops, drop-ins, and training sessions that build confidence and independence.
• Working collaboratively with partner agencies to achieve positive outcomes.
• Maintaining accurate case records, risk assessments, and outcome monitoring.
• Contributing to the ongoing development of our services.

About You

We are looking for someone who:

• Has experience supporting vulnerable women affected by domestic abuse, trauma, or violence against women and girls.
• Has worked with women experiencing complex needs, including mental health challenges, substance misuse, learning disabilities, neurodiversity, or physical disabilities (essential).
• Understands risk assessment, safeguarding, and trauma-informed practice.
• Can confidently manage a varied caseload and work effectively with multi-agency partners.
• Has excellent communication, record-keeping, and organisational skills.
• Is compassionate, adaptable, resilient, and committed to empowering women.

If you meet some, but not all, of the criteria, we would still encourage you to apply.

GARAS is recruiting a Refugee Resettlement Officer to support the significant expansion of our Refugee Programme through the UKRS and ARAP Resettlement Schemes.  This is a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontline of a fast-paced, client-facing charity.

The successful candidate will contribute to the effective and efficient operation of our Refugee Resettlement Team, which offers comprehensive advice and support to refugees from various backgrounds.

This is an immensely rewarding role, working in a dynamic charity building on an ethos of care and inclusivity.  We are looking for an exceptional individual, committed to go the extra mile and convey our passion to support and transform the lives of refugees in our care.
 

Job Summary

The purpose of the job is to assist individuals and families in their resettlement into life in Gloucestershire.  Interventions will be aimed to ensure families gain independence and feel integrated into their new communities. Clients come from a variety of traumatic backgrounds, and are often living with the effects of their experiences, which may include trauma, PTSD, and domestic abuse situations.

To support individuals and families through five stages of integration to include: Preparation, Housing, Finance, Education, Health and Employment.

To work with key partners across the geographical area to ensure refugees who arrive through the UKRS and ARAP Resettlement Schemes are referred and signposted into appropriate support services and networks.

An enhanced DBS check will be required for this post.

A full driving license is essential, as a lot of the work involves visiting clients in locations across the county. The work also may involve taking clients to appointments, and collecting/delivering large or bulky items.

Main Duties and Responsibilities

1. To develop and deliver comprehensive support plans for families who are newly arrived and throughout their first years in the UK. This includes reviewing these at regular intervals to ensure they continue to fully meet the needs of all family members.

2. To be responsible for managing the full support needs of caseload families including helping them to apply for benefits and learn to manage their finances; organising and ensuring attendance at ESOL classes; facilitating access to medical services including initial health assessments and follow ups; applying for schools and ensuring children are supported to settle in; encouraging attendance at community groups and with other practical arrangements as needed on a bespoke basis.

3. To support individuals and families with complex physical and psychological vulnerabilities in order that they are able to link with the help that they need to overcome these as fully as possible.

4. To record, monitor and evaluate casework practice and maintain confidential records for each family using in-house data recording systems.

5. To manage the transition of allocated families from intensive support to independence by empowering families to understand the systems and develop the skills required to live well in the UK.

6. To provide support and advice in a manner which understands the core elements of the refugee journey, the impact of trauma and principles for effective recovery.

7. To support and assist families to seek and secure meaningful and gainful employment to mitigate benefit cap restrictions; to include the development of CV’s and skills audits.

8. To build and maintain collaborative relationship with partner agencies and community services to provide effective support for families. This will include Benefits, Housing, English Learning, Healthcare and Social Care providers as well as others as needed.

9. To help other agencies understand the needs of the families of this programme and to help to avoid misunderstandings between parties due to cultural and language differences.

10. To connect families with meaningful engagement opportunities to enable them to build community connections and networks, develop confidence and learn new skills to improve their well-being.

11. To manage workload effectively using flexibility and adaptability, to ensure a good balance between competing priorities such as urgent client issues, pro-active casework support, medium to long term plans and other project work. This will include providing regular updates on all areas of work to the UKRS/ARAP Resettlement Team Leaders.

Professional Development

1. Keep up to date with legislation, policies and procedures and undertake appropriate training particularly with migration.

2. Undertake cultural awareness training where appropriate and understanding of UK processes in order to assist the new families as they settle.

Administration

1. Use IT, maintain accurate records and GARAS diary.

2. Prepare for and attend supervision sessions, team meetings, staff meetings and meetings with external partners.

Other Duties & Responsibilities

1. To demonstrate commitment to the aims, principles and policies of the UKRS/ARAP projects.

2. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

3. To abide by GARAS’ confidentiality requirements.

4. To maintain relevant professional boundaries.

5. To undertake any other duties and tasks as may lie within the scope of this post.

Person Specification

Candidates will be shortlisted on the following specifications and need to address each of them in their application.

All relevant experience whether paid or voluntary, in the UK or overseas may be included.  GARAS values different and creative ways of working.

Essential

• Experience of providing advice and support to vulnerable people.

• A strong understanding of services available and the needs of refugees moving to the UK.

• A willingness to learn quickly and develop new skills to support your client group.

• A good understanding/experience of the processes in relation to the following systems: Benefit, Education, Employment, Health and Social Care, Housing, and Financial Management.

• The ability to prioritise tasks, to identify and work to deadlines and to manage time effectively under your own initiative.

• The ability to communicate effectively and sensitively with clients, and to manage difficult situations.

• An understanding for the need of confidentiality and a non-judgmental approach to service delivery.

• Ability to work as part of a team and to work collaboratively and professionally with external agencies, community representatives, colleagues and volunteers.

• Ability to use IT.

• Ability to work flexible hours to meet the needs of the service. This includes occasional evening and weekend emergency calls.

• To have and hold a full clean driver’s license and have access to a vehicle.

Desirable

• Experience of working directly with refugees. Knowledge of the core components of the refugee journey; the impact of trauma and principles to support effective recovery.

• Experience of managing a caseload with particular regard to Benefits, Employment, Housing and Debts.

• Experience of working with interpreters.

• An ability to speak additional languages would be a significant advantage in this position.

Application deadline: 9am, Monday 17 August 2026
Interview Date: week commencing 24 August 2026

Aymara London CIC is seeking a passionate and committed Independent Domestic Violence Advisor (IDVA) to join our growing specialist domestic abuse team.

As a lived experience led organisation, we provide culturally competent, trauma informed and survivor centred support to women from migrant and racially minoritised communities affected by violence against women and girls. As part of the Safe Horizons London Partnership, funded by MOPAC and led by Victim Support, we deliver specialist advocacy and support for women from Latin American communities across London.

This is an exciting opportunity to play a key role in supporting survivors of domestic abuse to improve their safety, wellbeing and access to justice.

About the role

You will provide high quality advocacy, risk management and practical support to women experiencing domestic abuse. You will work closely with survivors to develop safety plans, navigate complex systems and access housing, legal, health and other specialist services.

You will represent survivors within multi agency settings including MARAC, build strong partnerships with statutory and voluntary sector organisations and contribute to community engagement and prevention activities.

About you

We are looking for someone with:

• Experience supporting victims and survivors of domestic abuse or other forms of violence against women and girls

• Experience of risk assessment, safety planning and case management

• Strong advocacy and partnership working skills

• An understanding of trauma informed practice and safeguarding

• A commitment to survivor empowerment, equality and culturally competent practice

• Fluent spoken and written English and Spanish

For reasons of representation, trust and cultural competence, applicants must be women from a Spanish speaking Latin American background. This requirement is applied in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Why join Aymara?

You will be joining a values driven organisation with strong community roots and a commitment to improving outcomes for migrant women. We offer a supportive working environment, regular supervision, opportunities for professional development and the chance to make a meaningful difference in the lives of survivors.

To apply, please send your CV and a cover letter outlining your suitability for the role.

Closing date: 31 July 2026, 5:00pm

Please see the attached Job Description and Person Specification for full details.

The Woodland Trust is looking for an Operations Officer - Wildlife. This role will work collaboratively with colleagues across a number of teams, particularly in Operations and Nature Recovery, to advise and help deliver our plans to reduce adverse herbivore impacts (with an initial focus on deer populations) and make meaningful and lasting improvements to the woodland ecological condition of our estate. 

This role is based within the North and covers from the Northern Forest up, including Scotland and Northern Ireland. 

A company vehicle will be provided for this role. This role requires a 4x4, which is a benefit in kind that is taxed at £300pcm. Alternatively, there is the option to opt out of having a company vehicle should you have a suitable vehicle of your own. Please note that our Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Provide expert advice, guidance and training to operational teams, ensuring delivery of evidence-led wildlife management interventions. 
• Oversee safe, ethical and legally compliant wildlife management across the estate, always protecting organisational reputation. 
• Support regional and national operations with wildlife management activities, communications and stakeholder engagement, maintaining sensitivity to public opinion. 
• Work collaboratively with estate, outreach and conservation teams to deliver wildlife management programmes at scale in line with best practice and Health & Safety standards. 
• Contribute specialist expertise to policy, advocacy and fundraising activities, supporting funding applications and influencing work through data and case studies. 
• Deliver and evaluate wildlife and ecological surveys, ensuring accurate reporting and use of data to inform future operational decisions. 
• Manage contracts, equipment (including firearms and drones) and compliance processes, ensuring adherence to legal and organisational standards. 
• Build partnerships and identify opportunities for landscape-scale wildlife management, while maintaining professional development and awareness of best practice.
• This is a homebased role, requiring regular travel to locations within the Northern landscape, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel across the UK and overnight stays will be required.

The Candidate:

• You’ll deliver hands-on wildlife management across estates, including the safe and compliant use of firearms in public-facing environments.
• You’ll plan, prioritise and coordinate operational wildlife work, ensuring teams deliver high standards efficiently under pressure.
• You’ll develop and deliver practical training programmes using varied learning methods, ensuring knowledge is embedded and monitored.
• Communicate effectively with a wide range of stakeholders, including landowners, partners and community groups.
• Represent the organisation professionally both internally and externally, supporting operational teams and managing differing public perspectives.
• Work across large and remote areas, collaborating with teams or working independently to achieve conservation goals.
• Maintain accurate records and produce high-quality, evidence-based reports using Microsoft Office, databases and surveys.
• Manage external contracts and ensure compliance with health & safety standards, including risk assessments, documentation and safe equipment use.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on 24th & 25th August. 

Are you interested in protecting democracy and speaking truth to power? Quakers in Britain are recruiting a Civil Society Officer to campaign on democracy and civic space. You would coordinate and expand the Civil Society Voice network, a diverse group of civil society organisations who care about the right to campaign and to hold those in power to account. With the rise of the authoritarianism and movements that seek to divide and dehumanise, this work is more important now than ever.

We’re looking for someone with experience of facilitating networks to achieve policy goals. You will have a background in policy, public affairs or campaigning work. You will need excellent interpersonal and communication skills.

You will have the opportunity to work within a friendly and collaborative team for an organisation striving for peace, truth, equality and sustainability in the world.

Contract: Fixed term for 2 years.

Hours: Part-time, 21 hours per week.

Location: Based at our offices in London (NW1) or at home nationally, but must be within 2 hours’ travel of London and willing to travel regularly and sometimes at short notice. Office-based staff can work at home some of the time by agreement.

For further information and to apply, please visit our website via the apply button.

Closing date: 9am on 17 August 2026.

Interview date: 27 August 2026 at Friends House, London, NW1 2BJ.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

The Woodland Trust is looking for an Operations Officer - Wildlife. This role will work collaboratively with colleagues across a number of teams, particularly in Operations and Nature Recovery, to advise and help deliver our plans to reduce adverse herbivore impacts (with an initial focus on deer populations) and make meaningful and lasting improvements to the woodland ecological condition of our estate. 

This role is based within the South and covers Central and Southern England along with Wales. 

A company vehicle will be provided for this role. This role requires a 4x4, which is a benefit in kind that is taxed at £300pcm. Alternatively, there is the option to opt out of having a company vehicle should you have a suitable vehicle of your own. Please note that our Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Provide expert advice, guidance and training to operational teams, ensuring delivery of evidence-led wildlife management interventions. 
• Oversee safe, ethical and legally compliant wildlife management across the estate, always protecting organisational reputation. 
• Support regional and national operations with wildlife management activities, communications and stakeholder engagement, maintaining sensitivity to public opinion. 
• Work collaboratively with estate, outreach and conservation teams to deliver wildlife management programmes at scale in line with best practice and Health & Safety standards. 
• Contribute specialist expertise to policy, advocacy and fundraising activities, supporting funding applications and influencing work through data and case studies. 
• Deliver and evaluate wildlife and ecological surveys, ensuring accurate reporting and use of data to inform future operational decisions. 
• Manage contracts, equipment (including firearms and drones) and compliance processes, ensuring adherence to legal and organisational standards. 
• Build partnerships and identify opportunities for landscape-scale wildlife management, while maintaining professional development and awareness of best practice.
• This is a homebased role, requiring regular travel to locations within the Southern landscape, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel across the UK and overnight stays will be required.

The Candidate:

• You’ll deliver hands-on wildlife management across estates, including the safe and compliant use of firearms in public-facing environments.
• You’ll plan, prioritise and coordinate operational wildlife work, ensuring teams deliver high standards efficiently under pressure.
• You’ll develop and deliver practical training programmes using varied learning methods, ensuring knowledge is embedded and monitored.
• Communicate effectively with a wide range of stakeholders, including landowners, partners and community groups.
• Represent the organisation professionally both internally and externally, supporting operational teams and managing differing public perspectives.
• Work across large and remote areas, collaborating with teams or working independently to achieve conservation goals.
• Maintain accurate records and produce high-quality, evidence-based reports using Microsoft Office, databases and surveys.
• Manage external contracts and ensure compliance with health & safety standards, including risk assessments, documentation and safe equipment use.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. 

Interviews will be held via Microsoft Teams on 24th & 25th August. 

Building Safety Resident Liaison Officer
Hours: Full-time
Work Pattern: Monday – Friday 9am - 5pm
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £38,188 per annum
Contract: Permanent

We are currently recruiting for the exciting role of Building Safety Resident Liaison Officer, a key role supporting resident engagement, communication, and coordination across building safety, remediation, and wider compliance activity.

In addition to supporting the successful delivery of remediation and safety improvement works, you will help deliver ISHA’s Resident Engagement Strategy for HRBs by maintaining regular communication with residents, supporting consultation activity, gathering feedback, and helping residents understand how building and fire safety arrangements affect them.

Working closely with the Head of Building Safety, Building Safety Manager, Housing, Development, and contractor partners, you will also support the coordination of resident support information, including assistance with PEEPs or equivalent resident support processes in line with ISHA policy, and help ensure ISHA meets its duties under the Building Safety Act 2022, Fire Safety Act 2021, and associated regulations while maintaining a strong resident focus.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times, we know we’ll achieve nothing unless we are equally ambitious for our own people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring and be their best self to work.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme, and other great benefits. We have an evolving wellbeing offer that is being developed following employee feedback, and we will invest in your professional development with ongoing training and career development opportunities.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them?

If this sounds exciting, we want you on our team. Please do submit a completed application

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Deadline: 9am Tuesday, 4th August 2026
Interview: Week commencing 10 August 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

When you submit your final application with your CV and a covering letter tell us:

(a) Why do you feel you’re a strong fit for this role, with reference to the job description and person specification.

(b) Tell us about a time you supported residents through disruptive works, a safety issue, or a sensitive housing matter. How did you communicate with residents, manage concerns, and help achieve a positive outcome?

(c) What motivates you most about working in building safety and compliance within social housing, particularly in a role that helps residents understand safety measures, planned works, and their impact?

(d) How do you manage competing priorities and deadlines across multiple residents, projects, and compliance workstreams while maintaining accurate records, clear communication, and a high standard of service?

(e) Anything else you feel is relevant, including your experience of resident engagement, explaining technical or safety information in plain English, working with contractors or internal teams, and supporting compliance or building safety activity.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme.

Applications sent without a covering letter outlining how your skills and experience match the role, as well as expressing your motivation for applying for the role will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us.

No agencies please.

Fixed Term contract until 31 March 2027
£31,490 per annum. 35 hours per week, Monday to Friday 10:00 am - 18:00 pm. Happy to talk about flexible working.

About the role

You will support young people who have been affected by child criminal exploitation and missing. You will also work with many parents and carers who need emotional support, advice, information and/or advocacy because their child is being criminally exploited. You will provide a safe and confidential space for them to talk through their experiences and help them to understand their options and how to stay safe. You will be a strong advocate for young people and families, working with them and other agencies to ensure they get the help they need to stay safe, and to reduce the risks of harm they face.

Support families, carers, children, and young people who have been affected by exploitation/missing.

• Deliver national anonymous support via phone, email, SMS, and live chat, working collaboratively with the helpline team to offer a wraparound exploitation support service.
• Promptly assess referrals from police, local authority staff, project workers and children / young people as well as families for service suitability.
• Hold case discussions and consult managers as necessary to assess risk and plan service user support where the risk is heightened.

Speak up for children, young people, parents and carers who are at risk

• Support individuals receiving our service to have their voice heard by the various professionals, carers and family members in their lives.
• Represent the person and the charity professionally and constructively in any context where advocacy is required.

Support parents and carers to understand the service and the wider support available through the charity

• Be sensitive to the distress parents and carers may be experiencing following a child’s disappearance, which can sometimes be ongoing in relation to CCE
• Provide advice and on-going support to parents and carers which promote their and their child’s safety and wellbeing.
• Effectively signpost supported individuals to other partnered services including Missing People’s various services.

About you

Could you bring your expertise in working with young people to support Missing People's Exploitation Service? You will need to have the right to work in the UK and relevant experience, knowledge and skills including:

Experience needed

• Significant experience working directly to support at risk young people and families in a social care, statutory or voluntary sector setting;
• Significant experience of successfully advocating for young people and families to get the support they need from other agencies;
• Experience of assessing needs, recognising risk and implementing safeguarding procedures to safeguard children, young people or vulnerable adults.
• Experience of designing and implementing support plans which promote increased wellbeing and safety for young people and families;
• Abilities, Skills and Knowledge needed
• Working (proven) knowledge of:
  
  • the risks faced by children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation;
  • effective methods for safeguarding children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation;
  • how statutory services respond to victims of county lines and child criminal exploitation and their families.
  
  
• Strong advocacy skills;
• Excellent record keeping skills including the effective use of client record databases.

What you will get in return

Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

Find out more and apply

If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 on 6 August 2026 We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.
Interviews: 11 and 12 August 2026.

You may have experience of the following: Exploitation Support Worker, Child Safeguarding Officer, Young Person's Advocate, Missing Children Support Worker, , Children's Welfare Officer, Family Support Worker, Case Manager - Children's Services, Child Protection Practitioner, Outreach Coordinator, Outreach Worker, Exploitation Specialist, Exploitation Caseworker.

REF-229 832

Senior Young Dads Worker (Neurodiverse)

About NEYDL

North East Young Dads and Lads (NEYDL) was founded in 2017 and has grown rapidly to become one of the UK’s most recognised organisations supporting young dads, men aged 25 and under in a fathering role. Our vision is for young dads to be valued and supported as parents. In 2024/25 we supported 217 young dads directly and achieved 100% satisfaction among the young dads we work with.

We are a non-judgmental organisation built on mutual trust, respect and honesty. Many of our staff are young dads themselves or have lived experience relevant to the communities we serve.

About this role

We use the term ‘young dads’ to refer to young dads, expectant dads and non-birthing partners aged 25 and under. This includes people within this age bracket who self-identify as father figures, including kinship carers and non-birthing partners.

We use the term ‘neurodiverse’ as an inclusive term covering young dads who are autistic, have ADHD, dyslexia, dyspraxia or other forms of neurodivergence, whether formally diagnosed, self-identified or awaiting assessment. We recognise that neurodivergent young dads can face additional barriers in accessing parenting support, including in how services are structured, communicated and delivered, and that these barriers are often compounded by stigma, exclusion or a lack of appropriate adjustment.

This is a dedicated role to ensure neurodivergent young dads can access the high quality support NEYDL offers, and that our wider service offer is genuinely accessible to them. You will provide direct, adapted support to neurodivergent young dads, while also building NEYDL’s organisational understanding of how to work effectively and inclusively with this group.

What we are looking for

We are looking for a motivated and experienced worker with a genuine understanding of neurodivergence and its impact on young fathers, and the ability to adapt support, communication and activities accordingly. You will be a confident networker, able to build relationships with both young dads and the services and organisations that support neurodivergent people across the North East.

We particularly welcome applications from people with lived experience of neurodivergence, either personally or as a parent or carer of a neurodivergent child, and from people with lived experience of young fatherhood.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.

In addition, we offer:

• 7.2 weeks’ annual leave per year (pro rata), inclusive of statutory and public holidays

• 5% employer pension contribution

• A flexible hybrid working arrangement

• Regular supervision and fortnightly team meetings

• Funded professional development and training

• Mileage paid at 55p per mile for business travel

How to apply

To apply, please send your CV (no more than four pages, including two references who can be contacted if successful) and either:

• A covering letter of no more than two sides of A4 (Arial, size 12)

• Or a video of no more than four minutes

In your application, please address:

• What excites you most about this role and how it connects to your skills and experience, bearing in mind the person specification

• What relevant lived experience you would bring to this role

• What experience of engaging with neurodivergent young people, families or communities you would bring to this role

Applications must be received by midnight, Sunday 16 August. 

Shortlisting: 17 & 18 August. Interviews: Friday 21 August.

NEYDL is committed to equity, diversity and inclusion. We welcome applications from all backgrounds and particularly encourage applications from people with lived experience relevant to the communities we serve.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Refugee Employability Officer will provide tailored employability support to resettled refugees in Hampshire under the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship and other eligible schemes. 

The role delivers structured one-to-one and group-based support focusing on supporting individuals towards employment. This will include agreeing and supporting individuals towards employability related goals and actions within the Individual Support Plan, job search and application support, interview preparation, understanding UK workplace expectations, employer engagement, and links to training, apprenticeships and (where appropriate) self-employment. This work will support individuals often facing barriers such as limited English, recognition of overseas qualifications, childcare responsibilities, health needs or confidence challenges.

Employability support will be integrated within wider Integration support planning to promote sustainable economic independence, strengthen longer-term integration outcomes and support access to appropriate public services where needed.

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Programme Manager (Economic Empowerment), Senior Integration and Resettlement Officers, Integration Officer, Bilingual Integration Officer, Bilingual Resettlement Officers, ESOL and Education colleagues, Employment Caseworkers and other relevant staff.

This position will also work closely with staff at our partner organisation, Citizen Advice Rushmoor, Jobcentre Plus (DWP), statutory funded employment support services (ie Connect to Work), education and training providers, employers, and relevant advice organisations across Hampshire.

This role will be line managed by the Senior Integration Officer with a dotted line to the Programme Manager (Economic Empowerment). 

KEY ACCOUNTABILITIES

Employability support to individuals (55%)

• Conduct structured individual assessments to identify skills, qualifications, employment history, transferable competencies and career aspirations, translating these into clear and realistic actions and goals within an Individual Support Plan. 

• Deliver tailored job readiness support through one-to-one coaching and group-based workshops, including CV development, interview preparation, UK workplace norms, digital literacy, job search strategies and confidence-building.

• Support individuals to access and sustain employment opportunities, facilitating job matching, including liaising with employers, facilitating introductions, supporting applications and providing on the job follow-up assistance to promote job retention and progression.

• Monitor and respond to employment and training‑related risks, including exploitation, unsafe work and discrimination, ensuring appropriate safeguarding action, advocacy for clients, and partnership working with Citizens Advice Rushmoor and other external partners.

• Provide structured guidance to individuals considering small‑scale self‑employment work, including exploring viable income‑generating ideas, basic planning and market research, understanding relevant UK start‑up and compliance requirements (e.g. sole trader status, HMRC registration and Self Assessment, banking, insurance and any required licences), and signposting to appropriate start‑up and business support services.

• Facilitate access to vocational training, apprenticeships, accredited courses and skills development opportunities that enhance employability and support longer-term career progression.

External engagement and partnerships (20%) 

• Develop and maintain productive relationships with local employers across Hampshire to facilitate direct placements, identify suitable job opportunities, work experience placements and promote inclusive recruitment practices amongst local employers.

• Promote awareness among employers of the skills and contributions of resettled refugees, supporting inclusive workplace practices and addressing misconceptions where appropriate.

• Build and maintain collaborative working relationships with Jobcentre Plus (DWP), education and training providers, and business advice and start-up support services to strengthen pathways into work, training and self-employment.

• Represent the service in local employability and partnership forums, contributing to multi-agency strategies that improve labour market access and progression for resettled refugees.

Key Administrative tasks (15%) 

• Ensure timely and accurate compliance with all reporting requirements, including database management, case noting, and file maintenance with a focus on evidencing client progress and outcomes. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements. 

• Provide logistical support for the procurement of into‑work support items and the delivery of employability workshops and employer events, including preparation of participant materials and coordination with partners.

• Analyse trends and barriers affecting employment outcomes and contribute insights to service development discussions to strengthen overall programme impact.

Ways of working (10%)

• Collaborate with internal colleagues and external partners to ensure that employment, training and self-employment pathways are integrated within longer-term integration planning.

• Gather and analyse client and employer feedback to inform continuous improvement of employability interventions and self-employment support.

• Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Skills, Knowledge and Qualifications

Essential

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.**

• Strong knowledge of the local Hampshire employment context, including employment opportunities, key local employers and available training and development pathways. 

• Excellent interpersonal and relationship building skills, with the confidence to engage and maintain a wide range of internal and external partnerships.

• Good IT skills, including proficiency in using Microsoft Office and experience delivering or supporting meetings/workshops via online platforms such as Microsoft Teams and Zoom.**

• Strong working knowledge of the UK labour market and recruitment processes, with the ability to coach clients on job search, CV development, interview preparation and workplace expectations.

• Ability to travel regularly throughout Hampshire, the service delivery area.**

Desirable

• Ability to communicate in Dari and/or Pashto, or another community language relevant to the Hampshire resettled population.

• Lived experience of forced migration, resettlement, or navigating UK employment systems as a refugee or migrant.

Experience

Essential

• Minimum two years of related experience, delivering tailored employability support with refugees, migrants or other vulnerable populations in Hampshire.**

• Experience delivering one-to-one employability coaching and/or group-based job readiness workshops in diverse, multi-lingual and cross-cultural environments.

• Experience conducting outreach to the private sector to build relationships and raise awareness. 

• Experience supporting clients to access employment, education and training opportunities, including liaising with Jobcentre Plus (DWP), training providers and employers where appropriate.

• Experience handling confidential documents and sensitive information.**

• Prior experience of using a client relationship management system or case management database, with accurate case noting and outcome tracking.

Desirable

• Experience supporting clients with self-employment pathways, including UK start-up basics (e.g., sole trader/limited company options, HMRC registration/Self Assessment) and signposting to appropriate business advice and start-up support services.

Leicestershire LGBTQ+ Centre is looking for a Centre Manager to lead the day-to-day running of our organisation and ensure our services continue to provide vital support to LGBTQ+ communities across Leicester, Leicestershire and Rutland.

About Us

For nearly 50 years, Leicestershire LGBTQ+ Centre has been at the heart of the local LGBTQ+ community. From our beginnings as one of the UK’s first gay helplines, we have grown into a trusted, inclusive organisation delivering counselling, support services, outreach, and community programmes.

We are proud of our history - and excited about our future.

About the Role

As Centre Manager, you will play a key role in ensuring the smooth and effective running of the Centre. This is a hands-on leadership role focused on service delivery, team support, and operational management.

Working closely with the Board of Trustees, you will implement our strategic priorities while supporting a committed team to deliver high-quality, inclusive services.

You will:

• Lead and support a small senior team
• Oversee day-to-day operations and service delivery
• Ensure services meet the needs of our diverse communities
• Build strong local partnerships, key funders and community relationships
• Identify and secure funding from a range of different income streams
• Lead on the monitoring and evaluation of funding applications
• Ensure effective systems, compliance, and organisational processes

About You

We’re looking for someone who is:

• An experienced manager within the voluntary, community, public or private sector
• A confident and supportive leader who can motivate and develop others
• Organised and solutions-focused, with strong operational skills
• Experienced in delivering services and managing performance
• A strong communicator, able to build relationships with a range of stakeholders
• Committed to equality, diversity, and inclusion
  
  

Why Join Us?

• Be part of a long-standing, values-driven organisation
• Make a meaningful impact in LGBTQ+ communities
• Work with a passionate and supportive team
• We offer flexible working
• Opportunity to shape and improve services

How to Apply

To apply, please submit:

• A CV
• A supporting statement (no more than 2 pages) outlining how you meet the person specification

Closing date: 31 July 2026
First interview: w/c 17 August 2026 (online)

Second interview: 27 August 2026 (in person)

We actively welcome applications from LGBTQ+ people and others from underrepresented communities. We are committed to creating an inclusive workplace where everyone feels valued and supported.

As a Wheelchair Skills Training Coordinator, you will work directly with young people and their families, schools, colleagues, partners etc to deliver accredited training across the UK

Whizz Kidz: the facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.

Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.

As the UK’s leading charity for young wheelchair users (9 months -25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.

And we won’t stop until they are mobile, enabled and included.

Our vision

A society in which every young wheelchair user is mobile, enabled and included.

Our values

We are young people focused, ambitious, collaborative and inclusive.

Job summary

This role will predominantly support the Service Delivery Managers and Support Officer across the UK in the effective planning and delivery of wheelchair skills training to meet the strategic objectives. The postholder will be required to work directly with young people and their families, schools, colleagues, partner organisations and professionals, delivering accredited training across the UK.

The person

You will be part of the Young People’s Services Team who provide a range of services and activities for young wheelchair users and their families. You will have a friendly and professional approach to working with families and professionals and be highly organised to manage planning, delivery and relevant paperwork for all wheelchair skills services. 

Key accountabilities

• Coordination and delivery of wheelchair skills training, travel training and train the trainer across the UK.
• Conduct on site visits prior to delivery of travel training to plan routes and inform risk assessments.
• Book relevant modes of transport for travel training sessions.
• Writing Service Level Agreements for key partners; content providers and schools.
• Obtaining information from content providers and schools, such as Public Liability, DBS and key Risk Assessments.
• Writing Care Plans & Risk Assessments.
• Ensure schools complete paperwork for accredited services and liaise with Skills & Education group regarding learners
• Sending event invites to young people and families and updating the database as required.
• Updating all documentation for events and participants onto the database.
• Promoting Whizz Kidz services to third party organisations in order to drive new applications/referrals.
• Attending events such as Kidz to Adultz exhibitions to promote Whizz Kidz and showcase wheelchair skills training.
• Ensuring feedback and monitoring data is collected at each event and at set intervals after the event in order to measure long term impact.
• Collate information for case studies to measure impact of training.
• Liaising with Trainers when required.
• Liaising with young people, families and schools as required.
• Ordering equipment and resources where needed.
• Attending Whizz Kidz services across the country if required in order to support the Service Delivery Managers and Services Support Officer.
• Attending Team Meetings and contributing to the development of Whizz Kidz services.

The post holder will also

• Work within all policies, procedures and budgets set by Whizz Kidz.
• Act at all times in the best interest of Whizz Kidz.
• Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
• Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
• Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
• Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.

The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.

Please note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

• Understanding and familiarity of good practice and law around child protection, disability discrimination and equal opportunities legislation, health and safety, confidentiality, and data protection.
• The ability to teach and demonstrate wheelchair skills, using a wheelchair
• Excellent organisational and planning skills
• Excellent interpersonal skills with the ability to communicate at all levels
• Ability to motivate children and young people of all ages
• The ability to deliver training using coaching/teaching skills.

Experience

• Experience of working directly with disabled children, young people and their families.
• Demonstratable experience of delivering training, teaching or coaching.
• Youth work experience.
• Experience of risk management procedures.

Personal qualities

• Alignment with our values – young people focused, ambitious, inclusive and collaborative
• Passionate about supporting young wheelchair users and creating societal change
• Ability to get on with and motivate children and young people of all ages
• Ability to multi-task, work calmly under pressure and meet tight deadlines
• Ability to work as part of a team and on own initiative
• A high degree of accuracy and attention to detail
• Good level of computer literacy, including databases

Weekend working, travel, irregular hours and overnight stays will be required. The ability to drive and have access to a car is therefore necessary.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave

25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure

In addition to annual leave, employees get three days of paid Christmas leave.

Pension

Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health

Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan

An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

To apply please visit our website via the Apply Button.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

Salary range: £26,140 - £31,400 (depending on experience) + 8% shift allowance per annum 

Hours: 35 hours per week covering a range of shifts (between 7am and 10pm for Monday to Friday, and 8am to 4pm for Saturday and Sunday)

Typical shifts include: 7am – 3pm / 8am – 4pm / 10am - 6pm / 2pm – 10pm. 

Contract: Permanent 

Location: Based within the custody suites of West Midlands Police  

This advertised role will work between Wolverhampton, Oldbury, Stechford, Bloxwich, Coventry, Birmingham (Perry Barr) and Bourneville Police Custody suites 

Job reference number: 1737

An exciting opportunity has arisen for an Arrest Referral Worker in our CARS team, which has had, and continues to receive national recognition. 

Cranstoun are proud to work with the West Midlands Police Crime and Commissioner to deliver the Cranstoun Arrest Referral Service within the custody suites of West Midlands Police, and West Midlands Courts, offering drug and alcohol using offenders the opportunity to break the cycle of substance related crime.

Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on peoples’ lives! 

You will work between police custody and criminal courts. You will assess, advise and refer offenders, providing them the opportunity to access treatment to address their substance use. Working with courts you will promote the use of Community Sentence Treatment Requirements (Drug Rehabilitations Requirements and Alcohol Treatment Requirements) amongst all court professionals and the judiciary, contributing to Pre Sentence Reports and advocate for our service users.

You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support (including naloxone provision), as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.

All roles within this service are subject to enhanced DBS checks and West Midlands Police vetting. 

Applications for part time hours will be considered. 

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

For more details and to apply, please visit our website via the apply button.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. 

Closing date: 2 August 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582