Policy jobs

VIDERE

Videre is an award-winning, UK-registered NGO that exposes human rights abuses and holds perpetrators to account. We work directly with communities in stressed environments, equipping networks of activists and community leaders with the technology and training necessary to safely capture visual documentation of political violence, human rights violations, and other systemic abuses. Our aim is to ensure that the concerns and knowledge of affected communities drive advocacy, policy, and legal action.

POSITION SUMMARY

This is a critical senior role in the organisation, reporting to the Senior Director-Programming. The role is responsible for managing the organisation’s programmes across 2 locations in Sub Saharan Africa and South East Asia, line managing three people. The position provides leadership on direct programming for community-led investigations and evidence gathering as well as our CSO partnership programme in two geographies. The Head of Programmes works closely with the Senior Management Team (SMT) on critical areas including fundraising and strategic development.   

The priority for this role is the safe and high quality performance of projects. The balance between ‘doing’ and ‘managing’ in this role varies depending on available resources for each project, and the ability to create competent teams to delegate to.

Location: UK, France, Nairobi or Thailand preferred. Remote applicants considered.

Package: Pay is dependent on location.  The UK salary of £62,000 plus pension contribution will be converted using ICSC scales. All locations receive 28 days annual leave, counselling support and annual wellbeing days.

Start date: 1st September

Duration: 7 months with possibility of extension

MAIN RESPONSIBILITIES

Programme Leadership and Delivery

• Working closely with the Senior Director- Programming, lead the development and implementation of programme strategy and annual plans, ensuring alignment with organisational objectives and priorities.
• Provide strategic and operational leadership to the Project Teams for both direct investigations and local CSO partnerships, ensuring programmes are delivered safely, effectively and to a high standard.
• Act as a member of the Management Team, contributing to organisational planning, decision-making, continuous improvement and cross-organisational initiatives. 
• Work closely with the Senior Director – Programming and other colleagues to identify organisational risks, opportunities and areas for improvement. 
• Work closely with the Head of Development and SMT to contribute to proposal development, programme design and concept note drafting in support of organisational fundraising efforts.
• Maintain and strengthen relationships with donors and programme partners throughout the project lifecycle, supporting effective communication, reporting and programme delivery.
• Ensure all aspects of programme design and delivery promote diversity, equity, inclusion and responsible partnership practices.

Civil Society Partnerships and Capacity Strengthening

• Provide strategic oversight of the organisation’s civil society partnership portfolio and approach in two geographic areas.
• Oversee staff responsible for partnership implementation to design, implement and continuously improve partnership and capacity strengthening activities, ensuring they have the guidance, resources and support required to deliver high-quality work.
• Ensure partnership activities are aligned with programme objectives, organisational strategy and donor commitments.
• Contribute to the development of organisational methodologies, learning and good practice relating to partnership working and capacity strengthening.

People Leadership

• Lead, support and develop a high-performing, inclusive and collaborative team culture.
• Provide ongoing management, coaching and mentoring to direct reports, including through annual performance reviews and regular development conversations.
• Support staff wellbeing and duty of care, ensuring teams have access to appropriate support and resources.
• Work with managers and staff to identify and facilitate learning and professional development opportunities.

Financial Management

• Oversee programme budgets and spending strategies, ensuring resources are managed effectively and in line with organisational priorities.
• Monitor programme expenditure and forecasts, ensuring appropriate financial oversight and accountability.
• Ensure compliance with organisational financial procedures, procurement requirements and donor regulations.
• Support the development of programme budgets for new funding proposals and organisational planning processes.

Security, Risk and Compliance

• Contribute actively to organisational security and risk management processes.
• Ensure programme activities are delivered in accordance with organisational policies, security procedures and compliance requirements.
• Support teams to identify, assess and manage operational, programmatic and security risks.
• Maintain oversight of security considerations affecting staff, investigators, partners and programme participants.
• Promote a culture of risk awareness, responsible decision-making and proactive risk management.
• Ensure the safety and quality of operational practices, including data collection, information management, secure data storage and transfer.

Skills, Experience and Characteristics

Essential

• Professional writing and speaking in either English or French, with at least effective operational efficiency in the other language (B2 or above).
• Experience managing teams or individuals across multiple international locations
• An understanding of risk management methodologies and experience applying them
• An understanding of human rights and a strong belief in their indivisibility and interdependence
• Excellent project management skills, with the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliver high-quality results.
• Excellent stakeholder management skills, including experience working collaboratively with multi-disciplinary teams and building relationships with stakeholders at all levels.
• Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences.
• Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Preferred

• Experience with human rights research, investigations or legal cases
• Experience with filming or documentary making
• Strong technology / IT skills and/or aptitude
• Experience with fundraising or confidence in public speaking and presenting

Application Process & Timeline

• Please submit your CV (maximum two pages) and a cover letter (maximum 400 words) describing your suitability for this position.
• Applications will close on Tuesday 7th July
• Interviews will be conducted remotely.
• We intend to complete the recruitment process by 31st July
• The successful candidate should be available to start work on Tuesday 1st September.

We are committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in the human rights sector and we are committed to doing what we can to correct this. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities that we serve. Therefore, we are particularly keen to receive applications from people who identify with minority and/or underrepresented groups (whether on the basis of race, ethnicity, gender, disability, age, religion, sexual orientation, gender identity or expression, or any other legally protected status). We also value diversity in terms of personal and professional experience; believing that different ideas, perspectives and backgrounds create stronger and more creative working environments.

Contract: Full time, Permanent

Hours: 35 per week

Location: London, Finsbury Park

Starting salary:  £39,590 - £45,925 per annum

Closing date: 23/06/2026

Expected date of interviews: Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We encourage interested candidates to apply as early as possible, as the vacancy may be filled before the application deadline.

Job ref:

 We have an exciting opportunity for an ICT Support Officer to join us at Freedom from Torture. You will be responsible for maintaining the ICT systems and supporting the users of these systems. In addition, you will provide first/ second line support across the FfT centres and be the first point of contact in the ICT Team for internal enquiries/issues.

About the role

As an ICT Support Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all Freedom from Torture staff, volunteers, and contractors. You will ensure a seamless and stable staff and clients experience across all our locations, liaising with third party providers for continuity of service and support the ICT Team in the delivery of projects.

The ideal candidate will have experience of User onboarding /off boarding and system access for staff, as well as of Office 365 security set-up and cloud management. You will also be able to work independently and as part of a team, as well as having strong communication skills; in order to liaise with people internally and externally.  

About you

Experience in Providing 1st and 2nd line ICT support over a number of channels including face to face, phone, email, text, chat, and video. 

Excellent verbal and written communication skills. 

Strong organisational skills and shows enthusiasm to all duties. 

Ability to manage issues and questions via the help desk system , updating clients in a timely manner and following tickets through to resolution. 

Experience in troubleshooting hardware including Office 365 Apps, desktops, laptops, IP Phones, and network equipment. 

High level of personal organisation with the ability to plan and prioritise own work. 

What you'll get in return

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £35,191 - 40, 822 per annum.

To view the Job Description and Person Specification, please kindly see the attached file. IT

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Job Role: Recruitment Consultant

Salary: £25,960 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Bath

About The Role:

We’re looking for a proactive and driven Recruitment Consultant to join our HR and Recruitment team and play a key role in shaping the future of our workforce.

As our sole recruiter, you’ll take full ownership of the recruitment process - attracting, engaging, and hiring top talent while partnering closely with hiring managers to deliver a high‑quality, inclusive, and positive candidate experience from start to finish.

This is a fantastic opportunity to combine hands‑on, end‑to‑end recruitment with the chance to innovate and continuously improve how we hire. If you enjoy making an impact, influencing change, and bringing in the people who make a difference, this role is for you ��

What You’ll Be Doing:

• Oversee the full recruitment lifecycle, from advertising roles to coordinating interviews and finalising offers.
• Build strong relationships with hiring managers, providing advice and work collaboratively with agencies to support recruitment needs.
• Analyse recruitment data and KPIs to drive improvements, inform decisions and manage the ATS (Applicant Tracking System).
• Drive recruitment process improvements and help develop and deliver inclusive recruitment training to hiring managers.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

What We’re Looking For:

• A collaborative and relationship-focused individual with strong stakeholder management skills.
• Organised and adaptable, ability to manage multiple roles at once with conflicting priorities.
• Passionate about delivering an excellent experience, with strong commitment to inclusive recruitment and continuous improvement.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Two roles available - 22.5 hours per week and 20 hours per week / permanent / £34,475 per annum, pro rata / working pattern to be discussed at interview. 

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

We have an exciting opportunity for two experienced Wellbeing Neurodivergence Specialists to join our innovative Children and Young People (CYP) Wellbeing Service, which serves as the central hub for all mental health referrals for young people in Brighton & Hove.

The service provides mild‑to‑moderate mental health support for children and young people aged 2–24 years living in Brighton & Hove.

We’re looking for accredited professionals from a CWP, EMHP or similar background, with proven experience delivering low‑intensity CBT interventions.

In this role you will be working with children and young people with ADHD and/or Autism, where neurodivergence is diagnosed or suspected, and presentations are mild to moderate. This is a low‑intensity, first‑line CBT offer, delivered through in‑person sessions and/or group work.

Key responsibilities include triaging referrals, completing wellbeing assessments, and delivering short‑term, evidence‑based treatment.

About you

You will have solid experience of delivering evidence-based, short term low-intervention therapy to Children and Young People (8-24) in a community setting. Along with substantive experience of working with Children and Young People (8-24) with suspected or diagnosed Neurodivergent conditions (ADHD and Autism).

You will already be accredited or eligible for accreditation under HCPC, BACP, BABCP, UKCP, BPS, PTUK or AFSP.

You are a strong team player, confident working under supervision, and able to safeguard young people while running groups or structured activities. You can communicate complex information clearly both verbally and in writing, while contributing effectively within a multidisciplinary team. 

A teaching or training qualification (e.g. Level 3 AET) would be an advantage, along with experience of delivering training groups. 

CLOSING DATE: Sunday 28 June 2026 at midnight.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

As Scotland’s leading nature conservation charity, we welcome applications from individuals who are looking to join us in our journey of protecting Scotland’s wildlife for the future.

From major species and landscape restoration projects, to managing our network of wildlife reserves and campaigning for nature, we work for Scotland’s wildlife year-round.

We give a voice to wildlife through our policy and campaigning work, demonstrate best practice through practical conservation work, engage with people to take positive action through our education programmes and events, and so much more.

Title: Community Outreach Officer - Saving Scotland’s Red Squirrels

Status: Full time (35 hrs/week), Fixed term (until 31st March 2028)

Salary: £25,000 per annum pending review

Location: Blairgowrie Office, Perthshire (working across the Central lowlands and Southern Highlands)

Closing date: 15th June 2026

The Role:

The Community Outreach Officer will contribute to the protection of the Highland Line (HL), a coast-to-coast control zone which aims to prevent grey squirrels from moving north from Central Scotland into the red strongholds of the Highlands and Grampians. Progressed through a programme of targeted grey squirrel monitoring and control, you’ll help support the protection and expansion of red squirrel populations in accordance with the Saving Scotland’s Red Squirrels strategy. This role requires an approachable individual with experience recruiting, motivating, training, coordinating and managing community-based volunteers (groups and individuals) to undertake active conservation work.

Key Responsibilities and Duties:

• Working closely with the Monitoring and Control Officers (MCOs)
• Supporting and expanding volunteer networks through volunteer recruitment and onboarding
• Data entry and digital records
• Engaging and building relations with key stakeholders, landowners and local authorities
• Providing community network support and communications.  This will include identifying opportunities to engage difficult-to-reach people and new audiences in the Central Lowlands.

Specifically, this includes:

1. Recruiting, training and supporting volunteers to carry out fortnightly feeder box monitoring surveys, ensuring they have the equipment and consumables required, and providing practical support and temporary survey cover as needed.
2. Manage and coordinate the processing of monitoring samples and resulting data. Tis includes the analysis of hair samples to identify and record red squirrel, grey squirrel or pine marten detections and sharing results with volunteers
3. Alongside the SSRS HL team, engaging with and recruit new landowners/managers to undertake grey squirrel control and monitoring on their land.
4. Developing methodologies to ensure sustained engagement and data sharing to support independent controllers across the Highland Line region
5. Engaging and building relations with new and existing stakeholders to support the project.
6. Leading strategic events, talks, and other activities to promote active community understanding and participation of red squirrel conservation in Scotland

The successful candidate will:

• Possess a relevant degree
• Have experience of recruiting, motivating, training, coordinating and managing volunteers
• A good understanding of conservation principles, invasive non-native species management, wildlife practices and legislation
• Experience of working with landowners, gamekeepers, foresters and the public is desirable
• Experience with keeping and maintaining accurate records using Microsoft packages is essential and knowledge of ArcGIS would be useful
• There may occasionally be a requirement to work out of normal working hours
• You must possess a full clean driving licence and have use of a vehicle

Closing date: midnight Monday 15th June

Interview date:  Thursday 25th June

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employment Services in Redbridge.

Sounds great, what will I be doing?

Employment Specialists provide personalised support to set career goals, overcome barriers to work, and navigate every stage of the job search—from CV writing and interview preparation to engaging with employers and understanding how employment may affect benefits. The team also offers ongoing in-work support to help individuals stay in their roles and thrive in the workplace.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of mental health and employment support, with experience helping individuals to find, return to, and sustain employment, and knowledge of models such as IPS. You will have excellent communication and interpersonal skills, enabling you to build effective relationships with clients, stakeholders, and partners, and confidently present and promote services. Highly organised, you will be able to manage your time, prioritise tasks, and work to tight deadlines in an outcome-driven environment.

You will demonstrate a sound understanding of key policies and legislation, including Health & Safety, Data Protection, Equality & Diversity, and the Equality Act 2010, alongside a commitment to continuous professional development. A positive, proactive, and person-centred approach is essential, with the ability to assess client needs, develop action plans, and maintain accurate records using Microsoft Office and case management systems. Flexibility to travel across the borough and a commitment to supporting wellbeing and inclusion are also key.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Finance Manager

Are you looking for an exciting opportunity to work for an organisation that makes a difference?  A rare opportunity has arisen to join a small and vibrant finance team working with the Diocese. 

We are looking to recruit a new manager to take the Diocesan board of finance forward with developing systems and reporting and being involved with all sorts of interesting and varied departments. 

Position: Finance Manager

Location: Oxford/Hybrid

Hours: 37 hours per week

Salary: £49,748.09 per annum

Contract: Permanent

Closing Date: Tuesday 30 June 2026, at midnight

Interviews: Friday 10 July 2026, at Church House Oxford, Langford Locks, Kidlington, OX5 1GF

The Role

In this role, you will support the Director of Finance in providing a proactive, efficient, and highly effective finance service across the Diocesan board of finance and trust custodian company, as well as supporting the larger finance team who look after the Board of Education.

The role will include taking ownership of the budget and forecast for Board, running the month-end and reporting process and interacting with Heads of Department and key Diocese clergy in helping to run their day-to-day operations.  The role will also take the lead in managing the tax and statutory reporting, and appropriate training assistance will be made available as required.

You will play a key role within a Finance department totalling 9 staff.  The team have been through a time of change, including the introduction of a system 3 years ago that still requires some input to ensure it is being maximised in usefulness.

About You

We are looking for an experienced and highly motivated Accountant to join the friendly team in the Finance function.  You will embrace the challenge that such a varied role brings.

With proven experience in producing timely, high-quality and accurate financial information, your ‘can-do’ approach to work will inspire you to deliver excellent, meaningful financial reports that will have high impact for stakeholders. You will be flexible in your working style, have strong numerical proficiency, confident communication skills, and excellent organisational and monitoring abilities.  

In return, there will be many opportunities for you to enhance your skill set, gain new experiences, and develop your career pathway within this important function.

You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference.

The successful candidate must have the right to live and work in the United Kingdom.

Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful.

We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.

Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount.

You may have experience in other areas such as Finance Manager, Finance Officer, Finance Deputy Manager, Finance and Operations Manager, Accountant, Charity Accountant, Business Accountant.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Caseworker

Location: Aylesbury (Hybrid)

Hours: 37.5 hours a week (5 days) 

Salary: £28,000 – £30,000 (FTE) per annum 

Contract: Permanent

Hope After Harm is an established, registered charity, delivering a range of support services to those who are vulnerable or at risk of exclusion. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. We enable adults and young people in their journey to recover from harm and trauma. Through support, advocacy and education we empower people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities.

Role Description

The Family Matters team provides emotional support, information, and guidance to the families (e.g. partners, parents, adult children, grandparents) of those under investigation for online child sexual abuse offences.

They are often the hidden victims of crime, facing multiple problems and isolated from sources of help and support. This role provides one to one support to family members over the phone, supporting clients with attending Court hearings, liaising with relevant professionals, and advocating for clients where necessary. 

Responsibilities:

• To work as a member of the Family Matters Team to deliver outcomes for the Family Matters Programme as agreed with The National Lottery Community Fund.
• To provide information and Trauma informed support at a time of crisis to service users.
• To manage a caseload of complex adult client cases, providing client centred, practical and emotional support.
• To conduct risk assessments / case management.
• To offer information and support to family members regarding the Criminal Justice process during investigation, court hearings, sentencing and beyond.
• To help family members remain informed regarding Child in Need and Child Protection processes.

Skills, Knowledge and Abilities 

Essential: 

• Experience in direct support work with victims or other vulnerable people including providing emotional and practical support.
• Excellent Caseworker with good assessment, motivational and empowerment skills.
• Organising, prioritising, risk management and problem-solving skills.
• Experience of working cooperatively and effectively in a team.
• Excellent communication and interpersonal skills including presentation skills.
• PC literate (Word, Excel, PowerPoint, Outlook).
• Sensitivity to cultural differences and the ability to work in diverse settings and with people with diverse needs.
• Good knowledge of a full range of civil, criminal and practical options available to service users.
• Knowledge and skills to operate within a trauma-informed approach.
• A clear understanding of the gendered nature of some crime types, and a clear understanding of how different crime types disproportionately affect different groups of people.

Desirable: 

• Ability to determine strategies, outcomes and opportunities to develop the role.
• Experience and knowledge of exploitation and modern-day slavery, sexual violence and other complex issues.
• Experience of working with diverse groups with multiple complex needs.
• Mental Health Awareness including the impact on an individual and the services available.
• Knowledge of domestic abuse.

Other Essential Requirements:

• Required to travel within and outside of Thames Valley on occasions.
• Be free from any criminal conviction which would conflict with the responsibilities of the post.
• Be able to deal with all information on a confidential basis.
• To have Citizenship of the UK or have entitlement to work in the UK.

Thames Valley Partnership t/a Home after Hope is an equal opportunities employer. The aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

About the Investment team

The Investment team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact. 

The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles. 

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.   

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors between them. Investment Directors line manage Investment Managers (currently 7). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest. 

The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team. 

About this role

We believe that all young people deserve to succeed in school and in work, whatever their background. As we enter a challenging time with rising inflation and a likely recession, our work feels more vital than ever before. The role of Investment Director presents an exciting opportunity to contribute meaningfully to the charities portfolio partners we serve, the team itself and the whole of Impetus.   

We support a portfolio of 23 high potential charity and non-profit partners in the youth sector, helping them deliver benchmark-beating employment and education outcomes for young people, and to grow. 

We believe the strength of our approach resides in three things: 

​

• ​Building deep, trust-based, sustainable relationships with charity leaders by, investing time, kindness, integrity and honesty.
• ​Providing our charities multi-year, unrestricted funding to help them become sector-leading organisations and scale their impact.
• ​Offering tailored advice to charity leaders’ most pressing and strategic questions, including their mission, programme design, performance management, growth planning, and financial resilience.

Working with our portfolio partners is a privilege. The leaders we support are incredibly talented, passionate and keen for external advice, and the issues we work through with them are stimulating and stretching. Our senior management relationships are some of the most fulfilling relationships many of us have had in our careers, while the growth and impact performance of our partners are testament to charities’ commitment to disadvantaged young people and the influence we have on their development. 

Charities and funders often comment on the quality of our people. Our team is analytical and data driven; we are deeply relational, low-ego and collaborative. We actively invest in our colleagues holding regular training and community of practice sessions, and use skills-based assessments to tailor development. 

As an organisation we seek to embed diversity of thought, background and experience in every aspect of our work and actively challenge our assumptions to better deliver change. Over the past two years we have taken action to help reduce racial inequality in the youth sector. In 2021 we launched our Connect Fund to support diverse leaders and their robust solutions to the entrenched employment gap faced by young people from ethnic minority backgrounds compared with their white peers. We have also built a highly regarded Leadership Academy for emerging youth sector leaders from ethnic minority backgrounds, with generous funding from State Street Foundation. 

If you are looking for a role combining strategic thinking, analytical insight and influencing emerging leaders, as well as the opportunity to work with a supportive team to transform young lives, I hope you will apply to work with us. 

I look forward to hearing from you. 

Sebastien Ergas 
Portfolio Director 

​Key responsibilities
Finding high potential charities and non-profit partners for our portfolio 

• Identifying potential charitable organisations for investment.
• Leading and delivering in-depth due diligence process within the scope of a grant round, to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential.
• Modelling from first contact of origination, our approach to engaged and trust-based investment management support.
• Developing and presenting high quality investment propositions to our Investment Committee.

Managing partnerships with portfolio partners​

• ​Managing relationships with partner Chairs and CEOs. 
• Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase. 
• Regularly monitoring and assessing partner progress / risks against milestones and making evidence-based recommendations on progression or exit to Leads, Portfolio Director and the Investment Committee.
• Escalating key risks on performance, leadership and safeguarding.   
• Conducting annual partnership reviews with Sector Leads and partner CEOs.
• Working with Impetus finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.  

Supporting portfolio partners  ​

• ​Providing high quality advisory support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to: 

• clarify theory of change
• ​define long term ambition
• ​develop growth strategy 
• ​achieve a step change in the delivery and performance management of outcomes 
• ​strengthen leadership (individual and collective) and governance capabilities
• ​develop path to scale
• ​build financial resilience

• ​Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression.
• Identifying engagement opportunities for our donors and supporters with portfolio partners that are aligned with the partner’s activities and do not distract or undermine their core work.
• Collaborating with the Impetus Philanthropy team to support the development of additional funding opportunities for portfolio partners, enhancing their ability to deliver impact at scale.
• Effectively leveraging the support of investment managers to advance the objectives developed for each portfolio partner that is managed by an Investment Director.

Support to Impetus

• Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature.
• Contributing insights and learning from portfolio work to inform Impetus’ strategy, model and delivery, providing evidence based recommendations to senior colleagues
• Contributing to internal priorities and working groups, bringing expertise and insight from portfolio work (e.g. team strategy discussions, digital improvement initiatives, or equity, diversity, and inclusion).
• Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events.
• Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy and agreed forums.
• Engaging in Impetus pro bono, communications, and advocacy events, and engage portfolio partners appropriately in these events. 
• Line-manage and support one or more Investment Managers, setting clear objectives and providing coaching, feedback and development opportunities to enable them to deliver high quality work and achieve their individual, project and team goals
• Embedding inclusive and equitable practices in portfolio work, ensuring diverse perspectives are considered and barriers to participation are identified and addressed

​Person specification

Essential​

• A commitment to Impetus’ mission. 
• ​Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner. 
• ​A talent for strategic thinking around complex issues. 
• ​Strong financial acumen and analytical skills. 
• Understanding of impact measurement and evaluation fundamentals. 
• ​Resilience, tenacity and initiative. 
• ​Ability to adapt personal style to different leadership contexts, working inclusively and effectively with diverse leaders and organisations.
• ​Growth mind-set to seek out and act on feedback and a commitment to continuous learning and development. 
• ​Proven ability to work independently, and to exercise good judgment. 
• ​Strong planning and time management skills. 
• ​Experience contributing expertise to team or organisational priorities, including sharing learning and supporting others’ development. 
• ​Interest in partnering closely with charities that are doing what it takes to get better. 
• ​A commitment to equity, diversity and inclusion.

Desirable​

• Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity.
• ​Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work. 
• ​Knowledge and expertise in UK education or youth employability sectors. 
• ​Board experience in private, public or third sector. 
• ​Understanding of or experience with commissioning impact evaluations. 

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.

​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.​

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.​

How to apply

Please click on the "Apply for this job" button at the top of the page. ​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is 2026, Sunday 21st June 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on w/c 29th June 2026.​

2nd Interviews will take place on w/c 6th July 2026.​

You will also be required to provide proof of your eligibility to work in the UK.​

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Activity Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Activity Worker

Location: Enfield. This service does not have step free access. 

Salary: £28,800 

Shift Pattern: 37.5 hour per week  Monday to Sunday on a rota basis between 09:00 - 17:00 including evenings and bank holidays. You may be required to work outside these hours dependent on service and residents requirements.

About the Role

We are seeking a compassionate Activity Worker to join our 24/7 supported accommodation service based in Enfield which supports residents who face challenges with their mental health, either transitioning from acute mental health wards or other residential settings. Our team are here to support our residents with care and rehabilitation to help them to achieve their personal needs and goals.

In this role, you’ll work on the frontline delivering high-quality, trauma-informed support within a psychologically informed environment (PIE). You’ll create and deliver activities programmes designed to support recovery, reablement, and independence, helping residents overcome challenges and achieve their personal goals.

Key Responsibilities

• Plan, develop, and deliver engaging group and one-to-one activities tailored to residents’ needs
• Support residents to achieve their goals through personalised support, guidance, and interventions
• Encourage participation and engagement in activities, promoting wellbeing and social inclusion
• Contribute to support plans, risk assessments, and multi-disciplinary care planning
• Recognise and respond to changes in residents’ wellbeing, including mental and physical health
• Carry out safeguarding responsibilities and make referrals where appropriate
• Maintain accurate and up-to-date case records in line with organisational policies
• Support the delivery of housing management tasks, ensuring safe and welcoming living environments
• Work collaboratively with colleagues and external partners to deliver high-quality support

About You

We are looking for a compassionate and motivated individual who is committed to supporting people from diverse backgrounds. You will be approachable, resilient, and able to build meaningful relationships with residents. You’ll thrive in a fast-paced environment and feel confident using your initiative to respond to challenges and support individuals effectively. Most importantly, you’ll bring empathy, a non-judgemental approach, and a genuine passion for helping others achieve positive change.

What We’re Looking For

• Experience working with individuals with complex needs or a understanding of the sector
• Experience delivering or coordinating engaging activities or group programmes
• Good interpersonal and communication skills, with the ability to build rapport
• Ability to work flexibly and respond to the needs of the service and residents
• Confidence using IT systems and maintaining accurate records
• Ability to work collaboratively with internal teams and external stakeholders
• A proactive, solution-focused approach with good organisational skills
• Understanding of the challenges faced by people experiencing social exclusion or multiple disadvantage
• Commitment to Equality, Diversity & Inclusion and a trauma-informed approach
• Alignment with SIG’s values, mission, and vision

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We are looking for a dedicated, passionate and innovative manager to lead our Humberside services. You will oversee services across Humberside. You will be a manager with experience of leading teams, developing services and innovating to increase and improve service provision.

This is a full time hybrid role with an office base in Hull and the expectation to travel across Humberside as part of the role. There may also be an occasional requirement to travel within Yorkshire and the Humber and occasional wider travel to attend events or other offices.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Operations Manager you will oversee the successful running of the Humberside contract ensuring that we are meeting our contractual requirements and continually improving.

Key Responsibilities include:

• Ensuring the delivery of excellent services for victims of crime promoting a clear person centred and trauma informed approach
• Ensuring compliance against key performance indicators, contractual and internal requirements
• Responsibility for the line management of team members including recruitment, training and development, supervision and support
• Work collaboratively with internal stakeholders across Victim Support
• Undertake data analysis, service audit and report presentation to improve service and showcase best practice
• Attend regular contract monitoring meetings and represent the service at external events
• Ensure compliance with policy, procedure and legislation including in relation to data, safeguarding and confidentiality
• Support the Area Manager to identify development opportunities and innovate within the service

About You:

Ideally, you will have experience of managing teams, have an understanding of the criminal justice system and of working within the voluntary sector. You will be a compassionate individual with a passion for developing service for victims of crime. You will be able to motivate and manage teams and have an innovative outlook towards development.

You will need:

• Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector
• Successfully managed diverse teams, utilising different working method to achieve high performance
• Experience of leadership and management and implementation of change management processes
• Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service
• Ability to work effectively and collaboratively with partner agencies and stakeholders to improve service

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

A rare and newly-created opportunity to join David Shepherd Wildlife Foundation (DSWF) as Director of Development at a pivotal moment of growth. As part of the Senior Mangement Team (SMT) you will help shape the future direction of the Foundation, leading its fundraising strategy, inspiring support and delivering significant and sustainable income growth.

We are looking for a collaborative team player, who leads with integrity, warmth and passion. Experience in the conservation sector is an advantage but not a prerequisite. The right candidate will be the person who can prove that they are able to ignite action, build lasting relationships and generate meaningful growth in support of the DSWF’s mission.   

Throughout the interview process we’ll be keen to hear about your track record in fundraising at a leadership level and your experience of making an impact on an organisation of our size or larger. You will demonstrate how you develop strategies and implement them successfully, show an understanding of DSWF’s existing development portfolio, and a view on where you see you might help to take us over the next 3 years and beyond.

Application Process
To apply, please email a CV and supporting statement of no more than two pages no later than Monday 15th June.

JOB DESCRIPTION
Role: Director of Development (DoD)
Reports to: CEO
Works closely with: CEO/COO/CFO as part of the SMT
Line manages: Development Team: Development Manager, Trust and Foundations Manager, Development Executive, CRM Executive
Hours: Part-time, 28 hours per week (4 days)
Location: Hybrid working between the DSWF Shalford Office (GU4 8JU) for a minimum of two days per week (Tuesdays and Thursdays), and home with occasional travel
Annual Leave: 25 days per annum pro rata. Bank Holidays are also provided, and at DSWF’s discretion the office usually closes between Christmas and New Year (additional to annual leave)
Salary: Competitive executive-level salary dependent on experience and breadth of impact. Please ask for salary range on application.
Start date: Asap.

Summary of the Role
The Director of Development (DoD) provides strategic leadership and operational oversight for all fundraising income and supporter engagement activity at DSWF. The role is accountable for delivering sustainable, diversified revenue growth aligned with DSWF’s mission across conservation, education and art, while building lasting relationships with major donors, trusts, foundations, corporate partners and senior supporters.

Working in close partnership with the CEO, COO, CFO, and Board of Trustees, the DoD translates organisational strategy into compelling Cases for Support, effective fundraising plans and measurable outcomes. The postholder leads and develops a high-performing Development team, ensuring strong delivery and continuous improvement.

As a member of the Senior Management Team (SMT), the Director shares responsibility for shaping the Foundation’s overall direction, contributing to governance, organisational culture and high-level strategic decision-making.

This is a pivotal position combining senior management with hands-on major gift fundraising and team leadership. Central to enabling the Foundation’s long-term impact and growth, the DoD is a driving force behind DSWF’s ability to successfully deliver its mission to protect endangered species in Africa and Asia.

Key responsibilities
Strategic Leadership
•Lead on the development, implementation, delivery and continuous refinement of DSWF’s multi-year Development strategy, ensuring alignment with organisational priorities and long-term financial sustainability.
•Advise the CEO and Trustees on fundraising performance, trends, risks and opportunities.
•Own and articulate the organisational Case/s for Support, ensuring a clear, compelling narrative that integrates conservation impact, education outcomes and artistic heritage.
•Working closely with the rest of the SMT, embed a culture of philanthropy across the organisation, enabling all team members, Trustees and ambassadors to actively support income generation.
•As part of SMT, be jointly responsible for over-arching decisions regarding the direction of the Foundation, its mission, strategies and culture.

Major & Strategic Fundraising
•Working closely with the CEO, cultivate, solicit and steward a portfolio of DSWF’s most significant donors and prospects, including major individual donors, trusts and foundations, legacy campaigns and strategic partners.
•Responsible, alongside the CEO, for the overall management of all corporate partnerships and sponsors.
•Design and lead bespoke solicitation strategies for new high-value prospects, involving the CEO, Trustees and senior colleagues as appropriate.
•Oversee the development of structured approaches to major giving, trusts & foundations, legacy giving and corporate partnerships.
•Have strategic oversight of lower-level individual giving programmes including appeals, regular individual giving and adoption schemes.
•Be responsible and ensure best practice in prospect research, due diligence, stewardship and ethical fundraising.

Team Leadership & Management
•Lead, manage and develop the Development team, setting clear objectives, KPIs and income targets aligned to the overall strategy.
•Ensure the structure, resourcing and capabilities of the team are fit for purpose and scalable as income grows.
•Coach and support all those within the organisation that are responsible for fundraising, providing professional leadership, mentoring and performance management.
•Lead on all training and offer career progression for all staff within the Development team.
•Foster strong collaboration between Development and all departments, including; Policy and Programmes, Marketing and Communications, Education, Art, Finance and Operations.

Supporter Engagement
•Represent DSWF externally with senior donors, partners and sector peers, enhancing the organisation’s profile and credibility.
•Oversee a high-quality supporter journey across all touchpoints, ensuring donors feel valued, informed and connected to impact including lower-level individual giving.
•Champion systematic all level stewardship, donor care and impact reporting to maximise retention, lifetime value and advocacy.
•Ensure accurate, GDPR-compliant data capture and effective use of CRM systems (Beacon) to drive insight-led fundraising.

Events
•This senior role will have overall responsibility for any fundraising or donor profile events (at present this would include the Wildlife Ball which is an annual fundraising/profile raising event that takes place at the Dorchester Hotel).
•Working closely with the rest of SMT, this role will direct the Development team to ensure that all events deliver optimum, high level donor experiences and are run professionally (with logistics and operational support from the COO and team).
•This role will have overall responsibility for ensuring the CEO has all information required to support engagement with donors at all events.

Governance & Reporting
•Report on Development performance to the CEO, SMT and Trustees, providing clear analysis against agreed targets.
•Work closely with Finance to support forecasting, budgeting and long-term income planning.
•Work closely with Finance and legal advisors in relation to all legal matters pertaining to legacies and bequests.
•Ensure all Development activity aligns with regulatory, governance and ethical standards.

Person Specification
Knowledge and Experience
•Significant senior leadership experience in fundraising and development within complex, mission-driven non-profit organisations, at Director level or equivalent, where philanthropy is critical to organisational impact and growth.
•Significant experience in leading and delivering long-term development strategies, with a demonstrable track record of translating organisational ambition into clear, costed and achievable fundraising plans.
•Proven ability to set strategic direction across multiple income streams, establish measurable objectives and KPIs and use data and insight to monitor performance, evaluate impact and adapt approach over time.
•Experience of driving sustained income growth, strengthening donor pipelines, and delivering measurable outcomes aligned to organisational priorities and long-term sustainability.
•Deep understanding of the UK philanthropic landscape, with well-established networks across major donors, trusts and foundations, corporates and high-net-worth individuals and the ability to build credibility and influence rapidly at national and international levels.
•Demonstrable experience of leading and scaling fundraising income through periods of organisational change, growth or strategic transformation.
•Proven track record of securing transformational gifts and long-term partnerships from individuals, corporates, trusts and foundations.
•Strong history of inspirational leadership, team building and talent development, with the ability to motivate teams towards ambitious shared goals.
•Experience of working with public sector stakeholders and cross-sector partnerships to advance organisational objectives.
•Experience of implementing and embedding robust CRM systems and donor stewardship frameworks to support data-led decision making and excellent supporter journeys.

Personal Skills, Qualities and Attributes
•Exceptional interpersonal, communication and relationship management skills, with the ability to engage, influence and inspire a wide range of stakeholders.
•A collaborative team player who values partnership working and shared success.
•Strategic, visionary thinker with the confidence and credibility to operate at senior leadership and Board level, influencing internal and external decision-makers.
•A strong personal commitment to wildlife conservation, environmental protection and the role of philanthropy in driving long-term change.
•Clear alignment with DSWF’s mission, vision and values, and a genuine passion for advancing David Shepherd’s legacy through impactful fundraising.
•Entrepreneurial and opportunity-led mindset, with the confidence to set and pursue ambitious income and growth targets.
•Resilient, adaptable and resourceful, with the ability to navigate complexity, manage ambiguity and maintain momentum in a fast-evolving environment.
•Credible and compelling ambassador for DSWF, able to represent the organisation confidently with major donors, partners and at public-facing events.
•Willingness to travel and attend events as required to support donor engagement, stewardship and organisational visibility.
•Commitment to being actively engaged in the life of the organisation, contributing to its culture, leadership and long-term success.

Please note that as part of a small team, the role may include occasional additional duties to help meet the charity’s wider needs.

Application Process
To apply, please email a CV and supporting statement of no more than two pages no later than Monday 15th June.

The Vacancy

**Part-time fixed term contract until December 2027 with possible extension. This is a new role that could be carried out 3 or 4 days a week **

Who we are

We are RCVS Knowledge, a charity with a mission to advance the quality of veterinary care for the benefit of animals, the public and society. We empower and support veterinary teams to provide evidence-based, quality care and improved animal health and welfare outcomes.  We are the charity partner of the Royal College of Veterinary Surgeons (RCVS). This role reflects our organisational values: integrity, collaboration, ambition, inclusion and empowerment

Job purpose

We are seeking a strategic, collaborative and experienced Head of income and partnerships to drive forward and deliver our plans for income growth and diversification in line with our 5-year organisational strategy.

This is a new, pivotal role at a defining moment for the organisation. As we evolve our operating model and ambitions, you will lead the development of a more diverse, sustainable and innovative income portfolio, ensuring we can continue to grow our impact in advancing the quality of veterinary care for the benefit of animals, the public and society.

Reporting directly to the CEO and working closely with your senior team colleagues, you will develop and implement our income generation strategy, unlocking opportunities across industry partnerships, trust and foundations and individual giving.

We’re looking for someone who is both strategically minded and comfortable with hands-on delivery, and who will take a proactive approach to building our income-generating capacity from the ground up.

Key responsibilities

Strategy and leadership

• Play a key role in developing and refining our income strategy to meet our organisational strategy and priorities
• Take a leadership role in income generation, collaborating with colleagues to identify and take forward opportunities for income generation and partnerships
• Advise the CEO and senior team on growth opportunities and strategic partnerships while providing coaching, guidance and support to the team on best practice in developing successful partnerships to generate income
• Encourage cross-team collaboration on income opportunities
• Work with the CEO and the rest of the senior team to set the annual business plan and budget, and monitor delivery and performance

Delivery

• Build, manage and deliver a pipeline of opportunities across multiple income streams, with a primary focus on industry partnerships, trusts and foundations, and the development of individual giving.

• Develop and secure high-value partnerships with carefully selected industry partners in line with our partnerships policy. Oversee stewardship of partners to develop successful strategic relationships in both the short and long term

• Work with senior team colleagues, clinical leads and other team members to develop compelling, outcome-driven cases for support
• Explore and support potential opportunities for income generation in other areas such as public sector and earned income.

Performance and compliance

• Monitor and report on progress towards KPIs and income targets
• Create and enhance systems, processes and tools to develop the charity’s income-generation capability
• Ensure compliance with fundraising regulation and best practice
• Work with finance colleagues on forecasting, reporting and income tracking.

Person specification

Essential

• Substantial experience leading income‑generation activity, including developing strategies, building pipelines and securing income across multiple streams
• Strong track record of developing and stewarding high‑value partnerships that deliver income and impact
• Experience personally leading successful bids, proposals and pitches
• Confidence operating both strategically and hands‑on within a small or medium-sized organisation
• Strong senior‑level stakeholder‑management skills and the ability to translate organisational strengths into compelling cases for support
• Solid financial literacy, including budgeting, forecasting and income tracking
• Clear understanding of best practice, governance and ethical considerations in income generation

Desirable

• Experience working within the veterinary or animal‑health sector, or in a similarly technical or evidence‑based environment
• Familiarity with developing income opportunities in collaboration with technical or clinical experts.

Closing date 21st June 2026

1st interviews (Online) 29th June or 2nd July 2026

2nd Interviews (In person) 7th July 2026

*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role*