Product support manager jobs

About the Mercury

The Mercury creates and shares stories that are exhilarating, revelatory and relevant. Through the reinvention of classic texts and the creation of bold, new writing, we believe that the transformative power of theatre can enrich the lives of our community.

The Mercury is a significant regional developer of new talent, working with a range of partners across the arts, education and creative industries to deliver a studio programme and a learning, participation and professional development programme aimed at nurturing the next generation of theatre makers.

Everything we do is driven by our values of quality, innovation, diversity, and connection.

About your new role

Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.

This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values. 

You will help develop a 3-year audience development strategy; create, manage and deliver audience engagement campaigns; analyse data and recommend segmentation and audience profiles; help the team interpreting post-show data to inform future campaigns; help in the creation of a community ambassadors scheme, and much more.

If you are creative in your approach to build, engage and retain audiences, we want to hear from you!

To find out more, download the candidate pack.

Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.

Scottish Opera is Scotland’s national opera company and the country’s largest performing arts organisation. Founded in 1962 to make opera accessible to all, the company presents productions of international acclaim, from early works to world premieres. Performances are designed to be inclusive, with supertitles, audio-described and dementia-friendly shows, free and discounted tickets for under-26s, refugees, asylum seekers and schools, and touring productions reaching communities across Scotland.

The charity has developed their fundraising strategy and identified corporate partnerships as clear area of growth and potential. As a result they are bringing in this brand-new role to provide dedicated capacity and focus. The post holder will proactively develop the corporate pipeline, securing new partners and provide excellent account management to existing, valued partners.

It is an exciting time to join Scottish Opera. They have invested in the fundraising team, there is organisation-wide support for fundraising, and many opportunities to engage potential partners across their annual programme.

This role might be for you if have broader fundraising experience, and are looking to specialise in corporate fundraising, are an experienced corporate fundraiser looking to step up to a manager level role.

Working within an arts and culture charity would be helpful for the candidate to have but isn't essential.

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitmen to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

Closing date for applications: Midnight Tuesday 19th May 

Interviews are planned for 27th and 28th May (Stage 1) and 2nd and 3rd June (Stage 2) 

Prospectus is delighted to be supporting the UK's largest food redistribution charity in the recruitment of a Senior Philanthropy Manager. The organisation's vision is a UK where good food is never wasted, and nobody goes hungry.

Senior Philanthropy Manager

Permanent, full time (40 hours per week)

Salary: £45,000-£50,000

Location: London, hybrid/flexible

This is an exciting opportunity for an experienced high-value fundraiser to play a key role in driving philanthropic income, building meaningful donor relationships, and helping deliver ambitious impact.

As Senior Philanthropy Manager, you will be responsible for managing and developing a portfolio of major donors and prospects, creating tailored cultivation and stewardship plans, and securing significant gifts (particularly at c.£10,000 / mid-value level) to support The Felix Project's work. You'll work closely with colleagues across the organisation including the Prospect Research Manager and other fundraising colleagues, to identify opportunities, shape compelling proposals and new products, and deliver an excellent donor experience from first engagement through to long-term relationships.

We are looking for someone with a strong track record in relationship-led fundraising, including experience of securing major gifts and developing donor pipelines. You'll be a confident communicator with excellent written skills, able to build trust with a wide range of stakeholders and create new products to engage donors giving at mid-value level. You'll be organised, proactive, and comfortable balancing strategy with hands-on delivery.

How to apply:

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

If you'd like to be considered under the Disability Confident Scheme, you'll have the opportunity to tell us about any disability or long-term health condition when you apply for this role.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and your application, so we look forward to hearing from you.

About Parenting for Lifelong Health:

Parenting for Lifelong Health (PLH) aims to empower parents to improve child development, reduce family violence, and promote mental health. We give parents the support they need, the skills that work, and trusted advice they can count on to protect and support their children’s health, safety and development. Our parenting courses are developed with families, powered by low-cost and accessible technology, backed by rigorous evidence, and delivered within systems. Originally founded as an initiative in 2012 in collaboration with UNICEF and the WHO, Parenting for Lifelong Health was established as a UK charity in 2022 and since then has reached over 8 million families in more than 35 countries. 

PLH Values  

• Courage We have the courage to design for the big picture and complex problems with a commitment to creating sustainable solutions that last.
• Evidence We believe our work transforms the lives of children, families, and communities. Evidence of impact guides every decision, and we are relentless in pursuing the greatest impact with the least investment of time and resources required for parents and providers.
• Playfulness Parenting and child wellbeing thrives on play — and so do we. We experiment, learn from each other, as well as from parents and children, and create playful and engaging products and programmes that inspire joy, curiosity, and connection.
• Respect Everyone brings something essential. We show kindness in our team, honesty with our partners, and deep respect and empathy for parents and children, and those who are on the frontline of providing services for them.

PLH has a strong commitment to diversity, inclusion, and equity in how we work, who we work with, and what we do. Candidates from minority and disadvantaged backgrounds are strongly encouraged to apply.

PLH also has a strong commitment to the Prevention of Sexual Exploitation and Abuse (PSEA). All candidates considered for the role will be subject to background and reference checks in their country of residence.

Benefits: Flexible remote-working, home office set-up, unlimited annual leave, professional development opportunities, enhanced pension contributions, enhanced statutory leave provisions including maternity and paternity leave.

About the role:

The Finance Manager is responsible for PLH’s financial systems, controls, and compliance. The role is responsible for ensuring smooth financial operations, accurate and timely reporting, and full compliance with UK Charity Commission requirements and donor regulations.

The position acts as:

• the primary point of contact between PLH and its outsourced accounting firm;
• the operational counterpart to a strategic Senior Director of Finance; and
• the primary source of financial support for programme teams. 

Responsibilities:

Financial Operations

• Act as the primary organisational contact for the outsourced accounting firm, setting expectations, reviewing performance, and ensuring service quality.
• Oversee the monthly financial close process, reviewing outputs from the outsourced accounting firm and producing management reports and key financial insights, including:

○ Cash flow and liquidity position

○ Income recognition

○ Restricted vs unrestricted funds

○ Project-level budget variance and cost recovery

• Maintain and update PLH’s Financial Model to reflect actuals, updated revenue and expense projections, and key variances against the approved annual budget, highlighting any significant issues or risks to the Senior Director of Finance.
• Regularly update forecasts based on actual performance and current assumptions within PLH’s Financial Model.
• Manage PLH’s project budgets and work closely with project managers, enforcing consistent standards of budget management, forecasting, and financial reporting.
• Oversee the monthly payroll process, ensuring accuracy, compliance with local regulations, and timely coordination with external providers.
• Manage internal accounts payable and receivable processes, ensuring appropriate controls, approvals, and segregation of duties.
• Manage and maintain PLH’s expense management and banking systems.
• Oversee PLH’s donation processing systems, with a strong focus on fraud prevention, anti-money laundering, and donor due diligence. 

Financial Compliance

• Review accounting records and supporting documentation prepared by the outsourced accounting firm.
• Ensure compliance across all donor-funded projects, in line with donor regulations and PLH’s internal financial policies.
• Enforce and evaluate strong financial policies and internal controls, regularly reviewing and aligning these systems with UK Charity Commission guidance and reporting requirements.
• Lead audit preparation, coordinate internal inputs, and act as primary day-to-day contact for external auditors.
• Organise the completion and submission of PLH’s annual return and HMRC corporate tax return.
• Monitor exchange rate fluctuations and advise the Executive and Operations teams on mitigation measures (including approved salary adjustments) to buffer sharp decreases in currency value, in line with organisational policy. 

Essential criteria:

• Fully or part-qualified professional accountant (ACCA, CIMA, ACA, CPA, or equivalent), or demonstrably equivalent professional experience.
• Minimum of five years’ experience in a finance role, including at least two years in a finance management or senior finance position.
• Demonstrable experience overseeing monthly close processes and producing high-quality management accounts and financial reports.
• Strong experience monitoring budgets, maintaining rolling forecasts, and updating financial models based on actuals and revised assumptions.
• Experience preparing for, coordinating, and supporting audits, including liaison with external auditors.
• Advanced Excel or Google Sheets skills, including complex formulas, linked models, and scenario-based inputs and assumptions.
• Strong experience working with cloud-based accounting systems and the ability to rapidly become fully proficient in PLH’s finance systems.
• Strong understanding of internal financial controls, segregation of duties, and financial policy compliance in a regulated environment.
• Ability to work with outsourced accounting or payroll providers, ensuring accuracy, quality control, and timeliness.
• High attention to detail, analytical rigour, and ability to interpret financial data to support evidence-informed decision-making.
• Ability to communicate financial information clearly to non-finance colleagues and support budget-holder capacity-building. 

Preferred criteria:

• Bachelor’s degree in accounting, finance, economics, business administration, or a closely related quantitative discipline.
• Experience working within a UK-registered charity and familiarity with Charity Commission guidance and reporting requirements.
• Experience implementing or maintaining financial policies and procedures aligned with UK charity governance standards.
• Experience managing multi-currency transactions and foreign exchange exposure, ideally using Xero or comparable systems.
• International donor compliance experience, particularly with institutional or multilateral funders (e.g. UNICEF, UN agencies, WHO, major foundations). 
• Demonstrated success working in early-stage or scaling organisations, with the ability to operate both independently and collaboratively.
• Experience working with globally distributed teams and multiple country contexts.
• Confidence delivering financial guidance or training to project managers and non-finance staff.
• High level of proficiency in written and spoken English. 

Please note that Parenting for Lifelong Health uses AI-assisted tools to help review and shortlist applications. See our Privacy Statement for more information. 

Harris Hill is delighted to be working with St Luke's Hospice to recruit a passionate and experienced Community & Events Fundraising Manager.

This is an exciting opportunity to join a compassionate and ambitious organisation, leading the development and growth of St Luke’s Community & Events fundraising programme. Reporting to the Head of Public Fundraising, you will play a key role in shaping strategy, driving income growth and building a high-performing team that delivers exceptional supporter experiences.

About the Role

As Community & Events Fundraising Manager, you will lead and inspire a dedicated fundraising team, bringing structure, innovation and accountability to the Community & Events function. You will oversee a diverse portfolio of community fundraising activity, mass participation events and special events, while developing clear plans to achieve sustainable income growth.

Key responsibilities include:

• Leading and developing a motivated, high performing fundraising team
• Translating fundraising strategy into clear operational plans and delivery roadmaps
• Managing budgets, KPIs and income targets
• Driving supporter engagement and stewardship excellence
• Developing new fundraising products and events
• Using data and CRM insight to improve performance and supporter journeys
• Ensuring fundraising compliance and best practice
• Acting as an ambassador for St Luke’s Hospice across the community

About You

We are looking for a collaborative and strategic fundraising leader with:

• Proven experience managing teams within a fundraising or income generation environment
• Strong Community and/or Events fundraising experience with a track record of income growth
• Experience managing budgets, KPIs and business plans
• Excellent leadership, planning and organisational skills
• Strong understanding of supporter stewardship and fundraising best practice
• Experience using CRM systems and data insight effectively
• A genuine commitment to the mission and values of hospice care

This role would suit someone who thrives on motivating others, improving ways of working and delivering meaningful impact through fundraising.

Salary: up to £42,000 per annum

Contract type: Permanent, full time

Location: London, Harrow, hybrid working- 2 days in the office

Deadline: 28th May at 8am

Interview: 1st round on 5th June

2nd round on 10th June

Recruitment process: Cv and Supporting Statement to Dagmara at Harris Hill.

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Lloyds Bank Foundation 

Research and Evaluation Manager 

Starting Salary: £50,645 (London-based) 

Contract: Full-time, permanent contract (we are open to conversations about flexibility – so please ask) 

Location: London-based role with expectation of hybrid working from our London office

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place – personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a key role at the heart of the Foundation’s ambition to become even more impact-led and evidence-driven. As Research and Evaluation Manager, you will play a vital role in ensuring our programmes, partnerships and investments are grounded in robust evidence and a clear understanding of what works, why it works, and how we can increase our impact. 

You will lead the design and delivery of research, evaluation and learning activity across the Foundation, working closely with teams to ensure programmes are built around clear outcomes and that insight is used to inform decisions, improve delivery and strengthen impact. 

This is both a technical and collaborative role. You will manage and commission evaluation activity, while also working alongside colleagues across the organisation to embed a stronger culture of learning, evidence and continuous improvement. 

About You 

We are looking for a skilled research and evaluation professional with experience of designing, commissioning and delivering high-quality evaluation activity. You will be confident working with data, evidence and insight to inform decision-making and improve programmes or services. 

You will bring strong analytical skills, alongside the ability to translate complex information into clear, practical recommendations. You will be comfortable managing external partners and contracts, and confident supporting others to embed evidence and learning into their work. 

Above all, you will be collaborative, curious and committed to using evidence to improve outcomes for communities. A commitment to equality, diversity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Midday, Wednesday 27th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Monday 8th June 2026 

Second Interview: Friday 19th June 2026 

Contract: Permanent

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Hours: 35 per week

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Location: London

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Starting salary:£41,047

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Closing date: 29th May 2026

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Expected date of interviews: WC 9th June 2026

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Job ref: VA786

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Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

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We have an exciting opportunity for an experienced Web Editor to join our charity as we build on our search optimisation and online engagement plans.

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Would you like to join our award-winning organisation?

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About the role

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This role is blend of content creation and optimisation, analytics, data and audience engagement work.The Web Editor will review, design, deliver and implement an online content roadmap that delivers growth against fundraising and engagement and campaigning KPIs, whilst also supports, coordinates or inputs into digital projects for teams across the charity. Product owner of the existing website, ensuring it is optimised for search engines, is security and privacy compliant anddelivers the best experience for our supporters.

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Working closely withing the Digital, Campaigns and Communications team you will provide online support to charity as a whole to showcase our survivor centred clinical, policy, campaigningand fundraising work. ​

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About you

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If you have experience in successful search engine optimisation and content management system management and enjoy working across teams to scope and support with online solutions this could be the ideal role for you.Project management and agency account management (development and search) skills are also essential to this role as is the ability to develop engaging multi-format online content, whilst supporting colleagues using digital platforms across the directorate with best practice guidance and safe access.

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In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

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Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

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Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £41,047 - £47,615

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To view the Job Description and Person Specification, please kindly find the attached file. hu 

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Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

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Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

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We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

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Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory  standard/enhanced DBS/PVG disclosure, as well as a need for full employment history and up to date employment references. 

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This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.)

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Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

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We reserve the right to close the vacancy early if we receive a high volume of applications.

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No agencies please.

The Marketing Officer/Senior Marketing Officer (Retention) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital fundraising appeals to existing individual supporters, high value donors, and churches to drive donations and grow awareness, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing fundraising campaigns for individual supporter audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team, the Marketing Officer/Senior Marketing Officer (Retention) is responsible for planning and delivering a significant marketing programme, carrying out fundraising campaigns to existing supporters across multiple channels, including direct mail, email, and telephone.

Cultivation appeals (60%)

a. Deliver regular and inspiring off-line direct marketing campaigns to existing supporters on time and within budget. The role holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.

1. Lead on the delivery of online appeals and updates, including the planning and coordination of mass supporter emails.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Lead on the planning and implementation of feeding back to existing supporters on our work as part of their donor journey, through leading on CBM UK’s supporter newsletters, e-news and prayer diaries.
4. Prepare internal marketing materials for CBM UK colleagues and provide briefings for supporter facing teams ahead of each campaign.
5. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

High donor fundraising (20%)

1. Lead on CBM’s high donor fundraising programme, through planning and managing regular communications and fundraising asks to this segment of supporters, working towards achieving annual income growth targets.
2. Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including personalised communications through phone, email and post.

New product testing (10%)

1. Proactively test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.
2. Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activities.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4.  Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

Please download the recruitment pack for full details.

Hello!
We're OUTpatients, the UK's LGBTIQ+ cancer charity. We're proudly patient-led and are here to shake up the system, advocate for equity, and stand up for every LGBTIQ+ individual navigating the cancer journey. We believe that no-one should feel like they're on the outside looking in when it comes to their own health. That's why we're working towards a world where everyone can bring their whole selves to cancer care. Our goal is fair and accessible cancer care for all, inclusive of our community. It's not just our dream, it's the change we create.

About the role
OUTpatients is seeking an experienced Education and Policy Manager who can help us reach people all over the UK with our sector leading education and policy advisory. We encourage applicants who have prior experience working in small, developing teams and are able to balance taking initiative with close collaboration with other staff members.

You will lead on managing our education arm of the charity, continuing to deliver existing webinars and sessions on LGBTIQ+ inclusive cancer care, and explore development into new products, content, and audiences. You will work closely with stakeholders in the NHS, third sector, and industry.

Experience developing and delivering education sessions or programmes would be beneficial. You should also have a strong understanding of data-led educational content, and how intersectionality can be applied as a lens throughout our work.

We strongly encourage people with lived experience and those from minoritised backgrounds to apply for this role. Our application process is anonymous, this means we will not know who you are until we decide to invite people to interview.

Responsibilities
Education
• Delivering education sessions on LGBTIQ+ inclusive cancer care to healthcare professionals, charities, and other organisations.
• Attending and presenting at conferences and special meetings.
• Securing new education clients and project work through networking and outreach.
• Collecting and analysing evaluation data to report on and inform education outputs.
• Managing junior and session staff to support education delivery and reach.
• Managing CRM and invoicing of education clients.
• Developing strategic plan for expansion of materials and/or clients and audiences, supported by the CEO.

Policy
• Keeping up to date with sector policy direction and announcements.

• Making recommendations to the CEO about areas of policy that the charity should try to influence.

• Working with the staff team and interns to draft policy related actions and asks for submission to the Department of Health and Social Care and other relevant bodies.

• Attend and present at policy oriented meetings and events to promote data-led insights and recommendations for improved LGBTIQ+ cancer care.

Person specification
Essential
A successful candidate will be able to to demonstrate a commitment to the charity's mission and possess the following qualities:
• Highly developed skills in public speaking, presenting, or delivering education sessions.
• Experience using Microsoft Teams or comparable video call platforms to organise and deliver presentations or webinars.
• Proficiency using Microsoft PowerPoint to create dynamic presentations.
• Experience working independently to deliver projects or workstreams.
• Demonstrable skills in using research and public data to create educational content.

Desirable
In addition to the above skills, we welcome applicants with the following experience, interests, and expertise:
• Experience designing educational programmes and products.
• Experience using CRM software or managing databases.
• Understanding of the cancer sector in the UK.
• Understanding of LGBTIQ+ health inequalities, and health inequalities more widely.
• Experience of working in the charity sector.
• Knowledge and experience in how to be GDPR compliant.

Role Overview:
The Talent Set is delighted to partner with a leading charity in recruiting a highly motivated Community Fundraising Manager. This pivotal role involves developing and overseeing community fundraising initiatives, managing diverse teams, and collaborating on marketing strategies to strengthen supporter engagement.

The successful candidate will lead community fundraising efforts, manage a regional team, and work closely with marketing and stewardship initiatives. The role offers a unique opportunity to shape community engagement and support crucial health causes within a dynamic, collaborative environment.

Key Responsibilities:

• Lead and manage a regional team, including line management of four direct reports, volunteers, and support staff.
• Develop and execute community fundraising strategies, including relaunching the volunteer programme.
• Collaborate with marketing teams, particularly in understanding and reviewing Meta advertising campaigns and supporter engagement efforts.
• Oversee stewardship activities, ensuring effective recognition and support for supporters across varied donation levels.
• Build and maintain local partnerships and community relationships to enhance fundraising outcomes.
• Support the delivery of innovative fundraising products, such as birthdays, anniversaries, and wedding initiatives.
• Ensure all outreach activities align with organisational goals and compliance standards.

Person Specification:

• Proven experience managing a community fundraising team or programme.
• Knowledge of digital marketing, specifically in working with Meta advertising and PPC campaigns.
• Familiarity with volunteer management or volunteer programme development.
• Strong interpersonal skills, capable of managing a diverse team and engaging with external stakeholders.
• Experience in stewardship strategies to maintain supporter loyalty and maximise income.
• Organisational skills to manage multiple projects and oversee automated supporter engagement journeys.
• Adaptability to work in a hybrid environment with a flexible approach to on-site requirements.

What’s on Offer:

• Salary: £40,000 to £42,000
• Location: Hybrid - Central London
• Contract: 12-month FTC

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About the role:

Would you like to use your skills in communications, insight, and storytelling to make a real difference in people’s lives and help shape the future of a leading local advice service?

Citizens Advice Hammersmith & Fulham (CAHF) is a fl agship, award-winning local charity, recognised nationally for its innovative approach and strong performance. We are part of the national Citizens Advice network and deliver a modern, multi-channel service, supporting thousands of people each year through face-to-face, telephone, email, webchat, and digital channels.

We are supported by a dedicated team of staff and over 80 volunteers, and we deliver generalist and specialist advice alongside community-based services across the borough.

We are now seeking a Communication & Impact Manager to play a pivotal strategic role in how we demonstrate, communicate, and strengthen our impact.

This role sits within the Leadership Team and is central to how we prepare for future funding and contract renewal. You will lead how we use data, insight, and lived experience to build a powerful evidence base that shows the value of our work and strengthens our visibility with stakeholders, partners, funders, and commissioners.

You will also lead the development of communications that bring our work to life, translating complex information into compelling stories that infl uence, engage, and inspire action.

What You’ll Be Doing:
● Lead the development of CAHF’s communications, engagement, and impact approach to strengthen visibility, reputation, and infl uence
● Produce high-quality impact reports and insight products that demonstrate organisational value and support funding and contract renewal
● Translate complex data, research, and client experience into clear, compelling narratives for various audiences and communications
● Develop and deliver targeted digital and social media communications to increase engagement and awareness of CAHF’s work, including our More Than Advice model
● Build and maintain strong relationships with stakeholders, partners, funders, and commissioners, positively representing CAHF externally
● Strengthen how client voice and insight shape service development, organisational learning, and external communications
● Support fundraising, supporter engagement, and campaigning activity through impactful, evidence-based storytelling
● Work collaboratively across Advice, Libraries, Community Skills Services, and our wider volunteer network

What we offer:
We value our people and off er a supportive, inclusive, and high-performing environment within an award-winning organisation.
● Generous holiday entitlement starting at 25 days per annum (pro-rata for part-time employees) plus bank holidays, rising to 30 days with long service.
● Paid service closure days between Christmas and New Year.
● Access to our learning platform, Skillbook, for professional development.
● Personal development opportunities through our Network Equity Groups.
● Ongoing performance management and training support.
● 24/7 holistic employee support, including a confi dential and professional counselling service, discounts, and practical information.

Closing Date: 5pm Friday 22nd May 2026
Interview and Test Date: Week commencing 25th May 2026
For full details and the job pack, please visit our website via the apply button.

We reserve the right to close applications early if suitable candidates are found, so we encourage early submission.

We're looking for a dynamic, highly organised Individual Giving & Engagement Officer to support the delivery of our broad recruitment and stewardship programme. This is a brilliant opportunity for someone who is collaborative, detail-orientated and purpose-driven, who wants to help us work towards making pregnancy safer and help more families bring their babies' home.

In this role, you’ll play a key part in delivering impactful, multi-channel fundraising campaigns that inspire supporters and drive income. Working closely with the Individual Giving & Engagement team, you’ll help deliver donor acquisition, retention, and stewardship activity, ensuring our supporters feel valued and engaged at every stage of their journey.

You’ll work across a wide-ranging programme including appeals, in-memory giving, supporter communications, legacy activity and digital engagement. From coordinating campaigns and updating supporter journeys, to analysing performance and supporting financial processes, this is a varied and fast-paced role where no two days are the same.

We’re looking for someone who can balance creativity with strong organisation, enjoys working collaboratively with internal and external stakeholders, and is motivated by making a real difference. If you have a background in fundraising or marketing, excellent attention to detail, and a passion for purpose-driven work, we’d love to hear from you.

Application deadline: 1 June

Interview dates:

• First interviews: week commencing Monday 8 June (online)
• Second interviews: week commencing Monday 15 June

For a full overview of the role, please see the Recruitment Pack for a detailed job description and responsibilities.

This is an exciting opportunity to lead the Sussex Community Housing Hub team in providing technical advice and support to communities engaged in rural and community led housing projects.

Community-led housing involves local people playing a leading and lasting role in solving housing problems, creating genuinely affordable homes and strong communities.

You will be working in conjunction with other members of the Hub to help deliver quality affordable housing schemes that these communities are truly proud of.  

The role

This is a senior, externally facing post reporting to the Chief Executive. You'll manage a caseload of community-led housing projects, lead a small team of advisors, and work in partnership with communities, parish councils, housing associations, local authorities, landowners, and developers across East and West Sussex.

You'll also play a part in shaping Druv Homes, AirS's emerging housing association.

What you'll be doing

• Guiding community groups through all stages of the housing development process — from vision and site identification through to planning, funding, and scheme delivery
• Advising on site selection, RP partnerships, planning applications, S106 agreements, and funding strategies (both capital and revenue)
• Building and managing relationships with a wide range of partners — communities, RPs, local authorities, planners, developers, and agents
• Supporting communities to access funding and drafting bids where needed
• Overseeing professional advisers (architects, engineers, etc.) commissioned by community groups
• Leading project team meetings, maintaining project plans, and problem-solving
• Contributing to lobbying and sector advocacy alongside national partners
• Keeping pace with policy and legislative changes in affordable housing and community-led development

What we're looking for

Essential:

• At least 5 years' experience in affordable housing development
• A relevant degree (surveying, building, business management or equivalent experience)
• Proven track record in project management and scheme delivery
• Experience working with local authorities, RPs, and community organisations
• Team management experience
• Strong analytical, communication, and negotiation skills

Desirable:

• Experience of rural affordable housing and community-led models e.g. Community Land Trusts (CLTs)
• Knowledge of rural housing policy
• Background in the not-for-profit sector
• Experience reporting to boards or executive teams

Practical

The role is based in Lewes with hybrid working. Regular but infrequent travel across East and West Sussex is required — a driving licence or equivalent transport access is essential.

For more information about the role and the organisation download the Job Description, Person Specification and AirS Prospectus.

The Marketing Officer/Senior Marketing Officer (Acquisition) at CBM UK is an important role in making our life-changing work possible. Advertised at Officer or Senior Officer level (subject to experience), the role delivers direct and digital marketing communications to grow awareness, and recruit and engage with new long-term CBM supporters, through creative and impactful fundraising communications.

Key responsibilities:

The position holder is responsible for developing and delivering fundraising campaigns that will engage with CBM target individual audiences; supporting the development of the annual public fundraising plan; building supporter journeys and testing new channels and messages.

Working closely with the Head of Marketing and across the Fundraising & Communications team to plan, coordinate and deliver donor acquisition appeals to recruit new individual supporters, using a variety of direct and digital marketing channels.

Regular giving (mostly monthly Direct Debits) are a large part of CBMs donor acquisition activity, and as such, part of this acquisition role is the planning and co-ordination of regular giving conversion, recruitment, retention, and upgrade campaigns.

Donor Acquisition (30%)

1. Working alongside the Head of Marketing and external agencies to plan and deliver a supporter recruitment programme, using channels that may include, but not limited to, inserts, press adverts, and door drops. email, paid social media adverts, Pay Per Click Googe adverts, and lead generation activities.
2. Optimise the performance (traffic and income) of website fundraising pages, including appeal landing pages and donation platforms. Ensuring pages on the CBM website are engaging to existing and new audiences and utilising Search Engine Optimisation tools.
3. Plan and coordinate an off-line and online welcome journey for new supporters to CBM, that will encourage ongoing engagement and long-term support.
4. Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, writers, designers, print suppliers and mailing houses. Source new agencies and suppliers as appropriate.

Regular Giving (20%)

1. As part of the regular giving retention plan, deliver inspiring direct and digital marketing communications and updates to monthly supporters about CBMs work and the people their gifts are supporting. This can involve creating briefs, working alongside freelance copywriters and designers, and managing print and fulfilment suppliers.
2. Working alongside our inhouse Supporter Relations team and external telephone fundraising agencies to co-ordinate regular giving conversion, upgrade and retention campaigns over the telephone.
3. Deliver, test and refine a welcome and ongoing donor journey for regular giving supporters, across digital, post and phone channels, to update and thank supporters.

Legacy and In-Memoriam Giving (20%)

1. Work alongside the Head of Marketing and Senior Supporter Relations Officer to develop marketing plans for legacy and in-memoriam giving.
2. Responsible for legacy and in-memoriam giving direct mail and email appeals, and work alongside the Communications Team to ensure the legacy and in-memoriam giving website pages inspire new and existing supporters to support CBM in these ways.

New product testing (20%)

a.  Test and develop new fundraising ideas, channels and messages to engage with and raise funds from new and existing audiences.

b.  Maintain an awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.

Planning and reporting (10%)

1. Analysis and reporting of appeals and projects, providing learnings that will enable informed decision making around future activity.
2. Develop a good knowledge of the CRM system (Salesforce) and ensure appropriate recording and reporting of direct marketing activity.

Other

1. Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
2. Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
3. Work with other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working.
4. Help develop a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK.
5. Occasional out of normal office working hours. Occasional travel in the UK and possibility of travel internationally.

For full details, please download the recruitment pack.