Quality jobs

Hybrid Role - operating across the East of England (Norfolk, Suffolk, Essex, Cambridgeshire, Bedfordshire and Hertfordshire).

We are seeking an experienced and values driven business development manager to lead and drive our income generation and partnership development activity.

Reporting to the Chief Executive and sitting on the senior management team, you will lead a team of development officers and manage external bid writing consultants to identify, develop and secure funding and growth opportunities that are rooted in strong partnerships and responsive to community need.

This is a strategic and outward facing role, requiring excellent relationship building skills, an understanding of place-based working, and the ability to bring partners together around shared outcomes for communities across the East of England.

Key responsibilities

- Strategic Business Development & Partnerships
- Income Generation
- Resource Management
- Quality Assurance

Wider responsibilities

- Play an active role as a member of the trust’s senior management team.
- Contribute to annual business planning and the overall leadership and management of the trust.
- Ensure compliance with trust policies, statutory requirements and health and safety obligations.
- Act as a positive ambassador for groundwork east, promoting our partnership led and community focused approach.
- Work collaboratively with other Groundwork trusts and Groundwork UK to develop shared learning and joint opportunities.

Groundwork East is an equal opportunities employer and welcomes applications from all sections of the community.

The National Safeguarding Team supports churches, dioceses, religious communities, cathedrals and other Church bodies to make the Church of England a safer Church for all. It aspires to be a centre of excellence for safeguarding that creates a consistent culture of safety, trust and respect across the Church and beyond. The team is responsible for oversight of the Church's safeguarding policy, as well as safeguarding learning and development. The team manage complex and high-profile safeguarding casework, including that relating to senior clergy. Team members oversee the provision of support to victims and survivors of abuse, as well as supervising and quality assuring regional networks of safeguarding professionals. The team is supported by a Programme Office and a highly skilled business support team.
The Contracts Team will be managing high profile contracts with third parties that provide services to the wider Church and victims and survivors of abuse.

The purpose of this role is to support the Senior Contract Manager to provide oversight, management and reporting, and to manage supplier relationships for all supplier contracts in the National Safeguarding Team. Before the full role can start, you will be required to provide project management for the Redress Scheme. Please note that this is a 5 year fixed term contract.

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles, and believe in the power of community, resilience, and connection.   

Role Mission. 

To ensure that Scotty’s understands and demonstrates the impact of its work — through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness.  

This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do.  

The key responsibilities of this role are:  

Impact Measurement  

• Develop and maintain frameworks to measure the outcomes of all services and programmes.  

• Ensure Success Measures (KPIs) and qualitative feedback tools are aligned to our Theory of Change.  

• Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services.  

• Design simple, automated reporting processes to reduce manual admin and improve data use, making effective use of Scotty’s CRM.  

Research & Insight  

• Lead internal research projects using beneficiary data, surveys, and feedback loops.  

• Scope and manage external research partnerships with academic institutions or sector bodies.  

• Design and deliver surveys to beneficiaries and the wider bereaved military community  

• Produce evidence to support service development, strategic decisions, influence national policy, and funding bids.  

• Lead our existing advisory group (for children and young people) and establish new groups as required (e.g. for adult services).  

• Ensure that lived experience remains at the heart of the charity’s focus on understanding the need.  

• Ensure that Scotty’s have access to the most up to date research within the bereavement, military, Children & Young People and Family Support sectors. 

Communication of Impact  

• Create clear, accessible insight reports and data summaries for internal and external use  

• Lead the delivery of the annual Impact Report (content, structure, coordination with teams).  

• Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories.  

• Work with the Outreach Squad to ensure impact is integrated into campaigns and storytelling.  

Learning & Collaboration  

• Act as the internal ‘voice of insight’ – bringing beneficiary perspective and data into key conversations.  

• Contribute to team training on evaluation, feedback collection, and outcomes thinking.  

• Participate in cross-functional planning, especially with the Service Delivery and Outreach Squads.  

Policy (Light Touch)  

• Track key developments in bereavement, the Armed Forces, and children, young people and families policy  

• Produce brief summaries or ‘position snapshots’ where relevant to Scotty’s mission  

• Build relationships with other research and impact professionals in the sector  

The 30-day goals for this role are: 

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

• Develop a deep understanding of our current Success Measures, Impact measurements and Theory of Change.  

• Reviewing research and data produced by the charity and related external research previously published.  

• Understand the data structure and reporting capabilities of Salesforce (CRM).  

• Understand existing commitments (e.g. funder report, impact reports etc).  

• Taken ownership of our 2026 Community-wide survey (project will be handed over upon start).  

The 60-day goals for this role are: 

• Audit current data quality and gaps across the F-Team Programmes.  

• Worked with the Families Team to develop the first adult lived experience advisory group.   

• Reached out to relevant impact and research groups to introduce yourself, particularly those attached the military or bereavement charitable sectors.  

• Identified 1-2 relevant conferences or forums for Scotty’s to present at.  

• Build ideas, working with the Head of Service, that can help teams improve current Success Measures and Impact measurements. 

The 90-day goals for this role are: 

• Held at least 1 adult lived experience advisory group session.  

• Created and shared the first quarterly Impact Review for internal use.   

• Fully taken accountability for impact reporting and research projects within the charity and able to demonstrate a clear plan of action for the rest of the year.  

• Proposed an outline for the Annual Family Feedback Survey in September.  

• Start to co-ordinate the 2026 Impact Report 

About You 

Must-Have  

Proven experience in research and impact evaluation, ideally in the charity or public sector  

Strong skills in data collection, survey design, and analysis  

Excellent written communication and reporting skills  

Able to translate data into real-world insight  

Experience of CRM databases and producing reports from them 

Knowledge and experience of the principles of involving those with lived experience, including co-design and co-production 

Nice-to-Have  

Experience working with or around the Armed Forces community  

Understanding of trauma-informed or bereavement support practices  

Experience producing Impact Reports or funding insight packs  

Familiarity with Salesforce or CRM data tools  

Some knowledge of public policy or third sector trends  

Additional Information

• The role may require occasional evening or weekend work

• Enhanced DBS check required

• Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Are you an experienced Manager looking for a values‑driven leadership role with real social impact?

Can you:

• Provide operational leadership across governance, compliance and member services
• Manage and develop a small, high‑performing, values‑driven team
• Work closely with the CEO to deliver the organisation’s strategy and future growth
• Strengthen systems, processes and cross‑team collaboration
• Engage with stakeholders and support best practice across the Almshouse movement

Do you have:

• Proven operational leadership experience in a charity, housing or membership organisation
• Strong understanding of governance, risk and regulatory compliance
• Collaborative, organised and mission‑driven with excellent communication skills

Why join Almshouse Association:

• Purpose‑led organisation with national impact
• Friendly, high‑performing team and inclusive culture
• Opportunity to make a real difference to people and communities

If you feel you have relevant skills and experience, please submit your CV and supporting statement via the Charisma Charity Recruitment website. 

Closing date for applications: 26th May 2026

Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

An exciting opportunity to help turn a new national initiative into reality as it moves from planning into delivery. Over the next year, we will launch a new national Foundation Degree while building the foundations of a wider programme of work. In the initial phase, this role will focus on working locally with partners and participants in one or more locations to support recruitment, onboarding and preparation for launch, while also contributing to the wider programme build-out alongside a national team. As delivery begins, the role will transition into ongoing programme management across a cluster of delivery centres, leading high-quality delivery, participant experience and programme quality, and helping to build strong, sustainable centres over time.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead your responsibilities would include:

• Provide day-to-day leadership, motivating and empowering the team to thrive.
• Recruit, develop, and support staff in line with Carers First policies.
• Foster a positive culture of continuous learning, role-modelling best practice.
• Ensure quality through record checks, accurate database input, KPI monitoring, and effective workflow allocation.
• Work in co-production with carers to identify needs, develop solutions, and shape services.
• Identify service gaps, create new initiatives, and seek additional funding where possible.
• Manage a small caseload of complex cases, providing personalised advice and support.
• Contribute to budget monitoring and updates.

About you

To be successful in this role you will need:

• Experience of leading and managing remote teams, empowering and developing individuals.
• Strong track record of building partnerships across health and social care.
• Commitment to equality, diversity, and inclusion in service delivery.
• Experience of person-centred assessments, co-produced support plans, and safeguarding.
• Ability to work in co-production, developing innovative approaches to meet carers’ needs.
• Skilled in building positive relationships with colleagues and stakeholders at all levels.
• Confident in using Microsoft Office, mobile technology, and social media platforms.
• Experience of using databases to record interventions and manage workflows.
• Personal integrity, emotional resilience, and alignment with the charity’s values.
• Self-motivated, flexible, collaborative, and able to maintain a healthy work/life balance.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

Following shortlisting, successful candidates will be contacted directly and invited to interview - Date to be confirmed.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

London isa practice and development manager 

Location: Hybrid (40% office based) 

Hours: Full Time 

Type of Contract: Permanent 

Salary: £36,435 

Reports to: Deputy Head of Operations 

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives 

Role overview: 

The London ISA Practice and Development Manager is responsible for ensuring high-quality, safe, and effective practice across ISA service delivery. The role focuses on referral coordination, performance oversight, quality assurance, and supervision frameworks, supporting consistent and compliant service delivery in line with contractual, safeguarding, and organisational standards.

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

• Hybrid Working: With a minimum of 40% office-based work 
• Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 
• Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 
• Pension Contribution: 5% employer contribution 
• Health & Wellbeing App: Access to counselling, advice, and discounts 
• Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

Deadline: 14th May 2026 

Job Title: Community Coordinator - South Wales

Reporting To: Regional Manager 

Salary Range: £25,000 Per Annum

Contract Type: Permanent, Full Time

Location: Field based across South Wales

Working days/hours per week: 35 hours per week, Monday – Friday, 9am – 5pm   

Requirements: We require candidates to have legal use of a vehicle and possess a full UK drivers licence (with no more than 6 points) held for at least 1 year and be over the age of 21 for own insurance purposes.    

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

To focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for the charity and store community in your designated area.  

Duties & Responsibilities 

• Annual and on-going charity account management  
• Liaison with store or retailer personnel to ensure positive charity experience and issue resolution 
• Strong skills in relationship management and networking for programme development 
• Compliance and safety of charity food use 
• Community engagement  
• Operational support and data reporting for performance improvement 
• Provide pro-active leadership and support in ensuring the delivery of all functional demands. Ensure the functional processes and procedures are appropriately controlled. 
• Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication

Purpose of the role

To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within Leeds General Infirmary Hospital, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres). 

Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.

Key Responsibilites

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Contributing towards report writing through the writing case studies and narrative to support data collection. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Deliver awareness raising presentations to clinical colleagues and departments. 

• Organise and facilitate outpatient and in person legal clinic drop-in sessions. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

• Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.

To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements. 

Please find the recruitment pack attached for full details.

How to apply 

Please upload your CV, and cover letter, no longer than two pages, demonstrating how you meet the criteria and outlining why you’re interested in the role. 

Closing date: Thursday 30th April 2026
First stage virtual interviews: TBC
Second stage in-person interviews: TBC

About the Role

This is a hands-on, ‑people focused, operational leadership role at the heart of our service delivery. You’ll‑ oversee multiple cancer support programmes, ensuring they run smoothly, consistently, and to the highest standards.

You will:

• Lead day-to-day operations across a portfolio of cancer support services
• Provide strong, supportive leadership to managers, coordinators, and frontline staff
• Maintain excellent relationships with Macmillan, NHS partners, ICS colleagues, and community organisations
• Ensure safeguarding, quality, and statutory compliance
• Drive performance, quality improvement, and operational excellence
• Contribute to organisational strategy and future service development
• Manage budgets, monitor risks, and support sustainable funding models
• Be an escalation point for safeguarding, operational issues, and service risks

This is a truly rewarding role where you’ll make a tangible difference to people living with and beyond cancer.

 

Who We’re Looking For

We’re seeking a confident, compassionate, and organised operational leader who thrives in a fast-paced environment.

You will have:

• Proven experience in operational leadership within health or social care settings
• Strong communication and relationship-building skills with external partners and stakeholders
• A solid understanding of safeguarding, quality assurance, and statutory regulations
• Experience of driving performance and delivering continuous improvement
• Ability to contribute to strategic planning and service development
• Financial acumen, including managing budgets and supporting sustainable funding
• Confidence acting as an escalation point for safeguarding, operational, and service risks

And you’ll be:

· Supportive, collaborative, and people-focused

· Highly organised and able to manage competing priorities

· Passionate about inclusion, equality and person-centred support

·Committed to Self Help UK’s values and mission

Do you want your work to influence Parliament, shape public debate and make a tangible difference to people’s lives? 

We are looking for a driven, curious and politically savvy External Affairs Specialist to join an excellent team that delivers for our members every day. This role offers a genuine opportunity to help build and strengthen our parliamentary engagement and deliver high quality communication with our members at a pivotal time for social care. 

You will join a supportive, intelligent and ambitious team that values evidence, collaboration and impact. We invest in our people, encourage professional development and give you real responsibility and exposure from day one. Your work will help shape national conversations and support a sector that matters. 

About us 

We are the UK’s leading membership body for over 2,200 homecare providers. Together, we work to ensure society values and invests in homecare so people can live well at home and flourish in their communities. We support our members with practical tools, trusted insight and strong representation, and we speak with authority to government, Parliament, the media and the wider public. 

About the role 

As External Affairs Specialist, you will play a central role in two of our most important priorities: strengthening our parliamentary engagement and delivering clear, timely and high-quality communication with our members. 

You will ensure members feel informed, heard and represented, while helping to build our presence and influence in Parliament. A core part of the role involves translating what our members experience on the ground into clear, persuasive messages that resonate with policymakers and parliamentarians. 

This role suits someone who enjoys joining the dots, spots opportunities quickly and wants to continue building a career in public affairs, parliamentary engagement and communications within a respected, mission driven organisation. 

What you will do 

Parliamentary engagement 

• Lead day to day parliamentary monitoring and identify opportunities to influence debates, questions and policy development 

• Draft high quality briefings, parliamentary questions and stakeholder communications 

• Build and maintain relationships with MPs, Peers and parliamentary staff 

• Support delivery of our parliamentary engagement activity, including events and party conferences 

Member communication 

• Draft clear, timely and engaging communications for members, including briefings, updates and campaigns 

• Work directly with members to capture insights, case studies and evidence 

• Ensure member voice sits at the centre of our external messaging 

• Translate complex policy and political developments into practical, accessible information for members 

Wider external affairs 

• Monitor media coverage and support proactive and reactive media activity 

• Contribute to social media and wider communications output 

• Support campaigns, publications, events and stakeholder engagement 

• Support team coordination, reporting and continuous improvement 

About you 

You are bright, motivated and organised, with a strong interest in politics, policy and communications. You enjoy writing, relationship-building and working at pace. You take initiative, think critically and care about delivering high-quality work. 

You will bring: 

• Strong written and verbal communication skills, with an ability to tailor messages to different audiences 

• Experience in public affairs, media, communications or campaigning, or a closely related field 

• An understanding of UK parliamentary processes and political engagement 

• Confidence using social media to inform, engage and influence 

• Strong planning skills and the ability to manage multiple priorities 

• An interest in social care, health or public services, or a desire to build expertise in this area 

Why join us 

If you want a role where your ideas count and your work makes a difference, we would love to hear from you. 

Join an amazing charity that makes a difference for more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you:

The Data Integration and Automation Officer is an exciting role at MDUK, that will sit within the Finance and Resources Team.

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You'll design, build, and maintain automated data synchronisations across organisational systems, taking ownership of end-to-end workflows from requirements through to implementation and handover.

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You'll work closely with multiple departments to understand data requirements, modernise data processing practices, and deliver reliable automated data flows using tools such as APIs, Power Automate, and Python. 

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You'll be a technically skilled and collaborative professional with experience in API integration (REST/SOAP), automation tools such as Power Automate, and Python-based data processing.

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You'll require strong knowledge of data management principles, including validation, transformation, and system integration across platforms such as CRMs, finance systems, and cloud applications.

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You'll be responsible for designing and delivering end-to-end data workflows, from requirements gathering through to deployment and documentation.

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You'll be confident in engaging with non-technical stakeholders, lead workshops, analyse existing processes, and implement practical improvements.

 

About us:

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Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Values and behaviours:

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• A positive attitude and approach that reflect the charity’s values.
   
• Seek opportunities to contribute to the development of the charity.
   
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
   
• Always demonstrate role model behaviour.

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Benefits:

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We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

 

Location: We operate a hybrid model (home and office, London SE1). 

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Closing date: Tuesday, 5th of May
 

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.
 

Please download the job description to see full role responsibilities

Role Purpose

This new role within the Advice & Training team will support the development, coordination, and growth of the organisation’s training provision. We are proud to be a respected and trusted source of information for our members and international students, and the work undertaken by this role will seek to strengthen these relationships.

You will be responsible for the recruitment and administration of freelance trainers to work alongside the Advice & Training team in developing and delivering world-class training. You will play a key role in identifying trends in the needs of our membership and international students, contributing to the direction and growth of our training output. You should be able to convey UKCISA’s values and methods to potential freelance trainers and embed processes to ensure quality assurance of any training output.

Engaging with diverse stakeholders, negotiation, and being able to represent UKCISA with integrity and passion should be in your repertoire of excellent communication skills. You are confident in your administrative skills and will lead on writing and standardising contracts for and establishing workflows for new freelance trainers. The role will involve different strands of work, and so you will be required to balance concurrent tasks confidently, seeking advice and guidance where needed. You will work towards and seek to surpass targets and be willing to proactively assess and review those targets as you progress in the role. You will have an initiative-taking approach and make recommendations for the direction of targets and key performance indicators to the Advice Officer and Training Lead as you progress in the role.

In your first few months, you will have:

• Developed good working relationships with UKCISA’s wider team.
• Analysed our current training offer and begun to identify opportunities for growth.
• Begun to identify and recruit freelance trainers.
• Scoped out how quality assurance processes between freelance trainers and the Advice & Training team can be implemented.

Core responsibilities

Training recruitment and administration

• Recruitment of freelance trainers to broaden the capacity of UKCISA’s training provision.
• Writing, standardising, and administering, standardising contracts for freelance training staff in conjunction with Finance and HR.
• Liaison with the Finance team to standardise invoicing procedures for freelance training staff.
• Key liaison point between existing and new freelance trainers and UKCISA staff.

Analysis and trend mapping

• Seek to identify gaps in UKCISA’s training offer and the delivery of new services to meet those unmet needs.
• Expanding UKCISA’s offer of new training opportunities, including relating to Student Sponsor compliance, to ensure members have the technical knowledge and support needed to carry out their roles and responsibilities towards international students.
• Collaborate with freelancers and in-house staff to develop training content, in line with UKCISA quality and expectations as the UK’s main provider of training relating to supporting international students.
• Gain a deep understanding of current core training to ensure seamless integration of new courses to support learning journey of members.
• Support the Advice Officer and Training Lead in responding to trends, identifying potential improvements to the training workflow, and supporting UKCISA trainers.

Quality assurance

• Working with UKCISA’s in-house trainers to establish and embed processes to ensure quality assurance of freelance delivery and the delivery of course aims and objectives.
• Collaborate with current freelance trainers and newly recruited trainers to establish robust quality assurance processes with the Advice & Training team.
• Facilitate and monitor quality assurance of UKCISA training output.
• Coordinate the production of resources to inform and support UKCISA trainers to ensure consistent delivery in line with UKCISA values and expectations.
• Monitor the effectiveness of new training and adapt as appropriate.

Key criteria

Essential

• Excellent communication skills with a focus on negotiation, interpersonal skills, and clarity.
• Ability to form excellent relationships with diverse groups.
• Ability to plan, strategise, and deliver against key performance indicators.
• A proactive approach to seeking improvements in workflows and identifying opportunities to broaden our training output.
• Highly organised and able to work independently, while knowing when to seek guidance and support
• Confidence to lead on contract administration for freelance trainers.
• Ability to collate, analyse, and present data clearly and confidently.
• Proficient in SharePoint and other cloud-based Microsoft apps
• Experience supporting the delivery or coordination of training and/or events.
• A commitment to UKCISA’s vision and mission; representing and communicating these to external stakeholders.

Desirable

• Project management experience or qualifications.
• Student route/Tier 4 compliance experience.
• Previous experience working in a charity or membership organisation
• Previous experience working with international students in the UK.
• Experience working with CRM systems (ideally MS Dynamics).

Working for UKCISA

UKCISA offers a supportive, reflective work culture where all the staff team are active participants in the shaping of the organisation. Our values are quality, innovation, collaboration and trust. We’re a charity in an exciting period of transition, offering a unique opportunity to be part of meaningful change for us and the sector. We are currently working on a hybrid basis. Our staff mainly work from home, but we have an office in London for collaborative work and for staff who want access to an office space. We also meet in person for regular all staff days in London. We welcome applications from throughout the UK, as long as you are able to join us in London for one day every month. Travel to member and student events across the UK, including overnight travel, is occasionally required and can be expensed. Ongoing training and development opportunities will be provided, and attendance may be required to contribute towards an ever-changing comms skillset needed for this role. We are unable to sponsor visas for this role, so you must have the right to work in the UK. We encourage and welcome candidates on the Graduate route visa.

Staff benefits include:

• Pension - UKCISA participates in a defined benefit pension scheme (USS)
• Training & development - In addition to maintaining a budget for relevant professional development, UKCISA also offers 3 days of personal development leave
• Additional leave - UKCISA employees are entitled to 25 days annual leave + bank holidays. In addition to this, there are concessionary days between Christman and New Years. Staff also receive an extra day of leave for every year of service, up to a maximum of 5 days. 
• Flexible working - we operate as a remote office and there is currently no mandate on minimum number of days in the officer. We do maintain a small office in Woburn House, allowing for vital collaborative working. 
• Health & wellbeing - UKCISA offer an Employee Assistance Programme to support health and wellbeing as well as a My Healthy Advantage app to access a wide range of tools to support wellbeing.

The Programmes Coordinator plays a central role in delivering our community-based services. You will coordinate and support the delivery of programmes, peer-support groups, drop-ins, and activities, while managing referrals and supporting accessible, person-centred service delivery.

ALAG is a user-led, pan-London membership charity supporting autistic adults without a learning disability. The Autism Hub sits under ALAG and provides advocacy, peer support, counselling, advice, activities, and training—connecting people to services that improve wellbeing and quality of life.

Key Responsibilities

• Coordinate referrals, assessments, and service allocation
• Organise groups, drop-ins, and community activities
• Support delivery of counselling and advocacy services
• Manage schedules, bookings, venues, and online sessions
• Handle enquiries, inboxes, and appointment coordination
• Maintain accurate records and support reporting (GDPR compliant)
• Support service users with access, adjustments, and signposting
• Liaise with staff, volunteers, and external partners
• Monitor capacity and escalate risks or issues

About You

Essential

• Experience in administration, coordination, or similar role
• Experience in community, voluntary, health, or social care settings
• Understanding of autistic/neurodivergent needs
• Strong organisation and communication skills
• Confident IT skills (databases, email, online platforms)
• Commitment to inclusive, person-centred practice

Desirable

• Lived experience of autism
• Experience coordinating groups or supporting volunteers
• Knowledge of local services

Additional Information

• Community-based role with some evening/weekend work (with notice)
• Training and development provided