Skills and employment manager jobs
Do you want to improve the lives of people with disabilities and vulnerable people?
Humanity & Inclusion UK is looking for an enthusiastic and committed Media & Communications Officer to help raise the profile of our life-changing work. This is a varied role, building awareness in the UK of the challenges faced by people with disabilities and other vulnerable groups caught up in conflicts and disasters worldwide.
Securing quality media coverage and strengthening our brand recognition are central to our fundraising and communications strategy. Our communications focus on our core activities – disability inclusion, emergency response, physical rehabilitation and humanitarian mine action – underpinned by our values of humanity and inclusion.
If you are motivated to find new stories and create engaging content, bring a proactive, hands-on approach and enjoy juggling multiple priorities in a small team, we'd love you to join us. You'll work in an international environment, learn new skills, and play a real part in supporting people affected by crisis around the world.
Background Information and Purpose of Post
Humanity & Inclusion is aiming for a step-change in our private fundraising and visibility in the UK. Securing quality media coverage and strengthening brand recognition are central to this. Our communications focus on HI’s core brand pillars – disability inclusion, emergency response, physical rehabilitation and humanitarian mine action – underpinned by our values of humanity and inclusion. Alongside working with journalists, we are building our media presence through partnerships and developing our in-house content production.
The main purpose of the post is to:
· Focus on the delivery of HI UK's media and communications strategy, supporting fundraising and brand awareness objectives.
· Secure high-quality coverage in target media through proactive story development, pitching and spokesperson support.
· Produce engaging digital and print content for UK audiences.
· Work collaboratively to support communications campaigns, partnerships and fundraising appeals.
· Monitor, analyse and report on media and communications impact.
Main Duties and Responsibilities
Media relations
· Work alongside the Media and Communications Manager to develop and deliver a targeted media and communications strategy that supports fundraising and brand awareness goals.
· Build and maintain relationships with UK and international journalists and producers.
· Proactively identify and pitch story and interview opportunities to secure coverage.
· Draft and distribute press releases, statements and reactive lines, including during breaking news and emergencies.
· Prepare and brief spokespeople for media opportunities and coordinate interviews.
· Facilitate media visits to overseas programmes in coordination with HI Federation and country offices and accompany journalists on visits where required.
· Contribute to applications and pitches for media fundraising appeals and partnerships.
· Work closely with communications colleagues across the HI Federation to amplify key messages and publications and adapt international content for UK media and audiences.
Content production
· Ensure that HI UK's website is well maintained and that static webpages are up to date.
· Regularly create and publish engaging news and stories on the website and social media channels.
· Develop in-house digital content (including blogs, photo stories, infographics and video) for UK audiences
· Lead on the design, layout and copy of HI UK's printed materials, using Adobe InDesign to produce professional, branded assets such as the annual report, banners and leaflets.
· Ensure that all communications reflect HI’s values and standards on consent, safeguarding, and ethical, inclusive storytelling.
Communications
· Actively contribute to HI UK's communications planning and editorial calendar.
· Work collaboratively across HI UK to increase consistency and quality of communications on HI's brand, activities and key campaigns.
· Coordinate with the private fundraising team to maximise HI UK’s brand impact and ensure that communications content strengthens supporter engagement.
· Develop media and communications activities to complement fundraising campaigns, particularly emergency appeals.
· Ensure consistent recognition of HI UK’s key funders and partners across communication channels and branded materials.
· Contribute to the roll-out of HI's global communications campaigns in the UK
· Support HI UK’s participation in public-facing campaigns with external coalitions and partners.
Other responsibilities
· Monitor and report on media coverage, comms campaigns and social media performance.
· Maintain a positive and collaborative working relationship with all colleagues and partners.
· Manage relationships with relevant suppliers and consultants.
· Represent the organisation at relevant external events and meetings.
· Keep up to date with, and adhere to, relevant legislation, regulatory procedures, innovation and best practice in the sector.
· Any other activities commensurate with the level of the post, as may be required.
Person Specification
We genuinely value diversity and are looking to build a team of people with a wide of range of personal and professional experience. If you don’t meet all of the criteria listed below but feel you would be a good candidate for this role, please apply. If you would like an informal conversation about this, please do send us an email or call us – we would love to hear from you.
Equal Opportunities Policy
HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential.
Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.
We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you declare a disability and you meet the minimum requirements for the role, we will offer you an interview to demonstrate your skills. In the event that we receive a high level of applications for a role, we will invite those applicants who best meet the person specification.
Our vision is a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.



The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.
The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.
Building Operations
- Open and prepare buildings each morning for operational use.
- Unlock, inspect and secure all buildings and external areas.
- Carry out daily opening and closing inspections.
- Ensure buildings remain safe, clean and presentable throughout the day.
- Prepare rooms for activities, meetings, training sessions and events.
- Set up and dismantle tables, chairs and equipment.
- Ensure rooms are returned to the required layout after use.
- Carry out daily walk-round inspections of all facilities.
- Report defects promptly to the Operations & Facilities Manager.
- Liaise with contractors attending site.
- Assist with contractor supervision where required.
Planned Maintenance
Undertake general maintenance including:
- Minor plumbing repairs.
- Minor carpentry repairs.
- Decorating and painting.
- Furniture assembly.
- Repairing fixtures and fittings.
- Replacing door furniture and locks.
- Replacing light bulbs and lamps.
- Clearing blocked gutters.
- General DIY repairs.
- Garden and grounds maintenance.
- External cleaning.
- Maintaining pathways and entrances.
- General building repairs within competence.
- Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
- Replace plug tops and fuses on portable equipment where appropriately trained.
- Carry out visual inspections of electrical equipment.
- Assist external contractors during servicing and repair works.
Facilities Compliance
Carry out and record routine statutory compliance checks including:
- Weekly Fire Alarm Tests.
- Emergency Lighting Tests.
- Monthly Legionella temperature monitoring.
- PAT Testing (following appropriate training).
- Intruder Alarm Tests.
- Fire Door inspections.
- First Aid box inspections.
- Accident book monitoring.
- COSHH cupboard inspections.
- Water hygiene monitoring.
- Daily building safety inspections.
- Monthly facilities inspections.
- Health & Safety monitoring.
- Record all compliance checks accurately.
- Report any non-compliance immediately.
Health & Safety
- Work in accordance with all Health & Safety legislation.
- Follow QCCA Health & Safety policies.
- Follow Lone Working procedures.
- Follow Manual Handling procedures.
- Follow Working at Height procedures.
- Use appropriate Personal Protective Equipment (PPE).
- Report accidents, incidents and near misses.
- Support risk assessments.
- Ensure safe systems of work are followed.
- Ensure safeguarding responsibilities are understood.
- Maintain safe access and egress throughout all sites.
Security Responsibilities
- Act as a key holder where authorised.
- Lock and unlock buildings.
- Operate intruder alarm systems.
- Monitor CCTV where required.
- Ensure buildings remain secure.
- Challenge unauthorised access where appropriate.
- Report security concerns promptly.
Customer Service
- Welcome visitors, hirers, contractors and members of the public.
- Provide a professional and courteous first point of contact.
- Assist customers with enquiries.
- Answer incoming telephone calls.
- Take accurate messages.
- Direct enquiries to the appropriate member of staff.
- Support community events where required.
- Build positive relationships with hirers and partner organisations.
Administrative Responsibilities
- Complete maintenance records.
- Update inspection logs.
- Maintain electronic compliance records.
- Complete basic data entry.
- Use Microsoft Office and organisational software.
- Send and receive work-related emails.
- Monitor stock levels.
- Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
- Maintain inventory records.
- Assist with booking preparation where required.
- File maintenance certificates and compliance documentation.
- Support reception and administration during busy operational periods.
Cleaning Responsibilities
- Undertake general cleaning where required.
- Inspect cleaning standards across all buildings.
- Ensure kitchens, toilets and communal areas remain clean and safe.
- Remove waste and recycling.
- Maintain cleaning stores.
- Monitor cleaning supplies.
- Support deep cleans where required.
General Responsibilities
- Work across all QCCA sites.
- Respond to emergency maintenance requests.
- Carry out reasonable duties consistent with the role.
- Attend staff meetings.
- Attend mandatory training.
- Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.
Please apply with a 2-page cover letter
The client requests no contact from agencies or media sales.
Salary: Starting at £66,920, raising to £77,555
Hours: 37 hours per week (full-time)
Contract: Permanent
Location: Family Action Head Office, London N1 7GR.
Our office space is wheelchair accessible. We typically work two days a week in the office, but offer the flexibility of home-working anywhere within the UK.
FAMILY ACTION AND THE ROLE'S IMPACT:
At Family Action we support people through change, challenge or crisis. It is what we have done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
MAIN RESPONSIBILITIES:
- This is an important senior role in Family Action. As Deputy Director of People, you will lead on all People matters at Family Action, encompassing HR, EDI, volunteers and Learning & Development. You will report to the General Counsel & Director of Systems.
- Your role will be varied, exciting and incredibly worthwhile. At its heart is a commitment to delivering high-quality outcomes, and the opportunity to make a meaningful difference within our organisation, benefiting staff, volunteers and those who use our services. You will be working with managers at all levels to influence, inform and plan work across the entire organisation.
- We are looking for someone who is motivated and who can draw learning from a range of sources and analyse evidence within its wider organisational context. You will bring substantial Human Resources experience and a strong track record of developing and delivering People strategies. You will be skilled at leading through complexity, navigating change, understanding organisational challenges, and developing effective plans that support continuous improvement.
For the main requirements of the role, please see the job description and person specification.
BENEFITS:
- an annual paid leave entitlement of 30 working days plus bank holidays (FTE)
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation which strives for excellence in all we do and operates with mutual respect.
TO APPLY:
- Click the ‘Apply’ link below and fill out our digital application form
- Closing Date: 16 August 2026 at 23.59
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OneSky is seeking a highly motivated and organized individual to manage our corporate and foundation partnerships outside of Asia. The Director of Partnerships is a seasoned international NGO fundraiser and an excellent communicator and collaborator. They will have a track record in building, maintaining, and stewarding new and long-term corporate and foundation donor relationships, and soliciting and securing gifts of USD$50,000 and up. They will oversee a portfolio of existing funders while also developing a pipeline of new potential institutional funders.
Reports to: Senior Director of Partnerships
Location: UKor US
Role requirements:
- Solicit and secure grants and sponsorships that allow OneSky programs to flourish.
- Collaborate with other global team members to grow and diversify foundation and corporate partnership opportunities. Continually research and identify prospective corporate and foundation donors across multiple sectors that align with our mission priorities to maintain a robust and diverse prospect pipeline.
- Develop and maintain strategic, high-level relationships with funding partners and prospects in collaboration with senior leadership.
- Collaborate with the Director of Grants to develop and submit competitive and compelling proposals, reports, budgets, and supporting materials by their due dates.
- Work with Finance, Communications, Program and MEAL staff across the organization to ensure accurate and consistent messaging in all OneSky funding proposals and reports.
- Ensure funder engagement benefits and deliverables are met or exceeded within the required timeframe.
- Establish consistent use of the CRM function of Salesforce to track pertinent donor and prospect information, cultivation, and stewardship.
- Represent OneSky at regional industry conferences, meetings (virtual and in-person), program site visits, and fundraising events.as required.
- Monitor and provide regular updates to leadership regarding fundraising strategies, activities, prospects, progress, and revenue.
- Undertake any additional fundraising activities that may be necessary and compatible with the nature of this role.
Qualifications & Skills:
Required
- Bachelor's Degree in a related field
- At least 5 years’ experience in generating significant income from foundations and corporate partners for nonprofit purposes
- Demonstrated success in developing and stewarding long-term philanthropic partnerships
- Experience working across cultures and managing stakeholder relationships in multiple countries
- Superior project management skills
- Excellent written and verbal communication skills
- Commitment to making the world a better place for young children
- Based in the UK or US
Preferred
- Experience in an educational or child welfare INGO
- Salesforce NPSP proficiency, or similar CRM
Salary & benefits
OneSky offers a comprehensive benefits package appropriate to the employee’s country of employment, along with a flexible and collaborative international work environment.
The client requests no contact from agencies or media sales.
Hours: 37.5 hours per week, Mon Fri
Duration: 13 month FTC
Location: London - hybrid, 2 days per week in London office (Including Wednesdays)
Salary:£ 54,452.47 - £ 66,553.01 per annum
Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose:
As part of MSF UK’s strategic ambition to take a transformational approach to organisational change, strengthen the efficiency and effectiveness of our enabling functions, support organisational growth, and continue to reduce risk, the Policy, Risk and Planning Team has been expanded into a new General Direction Support Unit. This new Planning and Accountability Unit comprises the existing team alongside two newly created teams: the Change Delivery Team and the Transparency and Accountability Team.
In addition to taking on new functions, some functions currently sitting within the Policy, Risk and Planning Team are being transitioned to other teams within the Planning and Accountability Unit as new posts are recruited. The role-holder a vital role in maintaining the quality and continuity of current team functions while new teams are being established. They will also support the development of new functions within the team, particularly business continuity planning and extending support to MSF Ireland. Once the new structure is in place, the post-holder will be responsible for ensuring an effective handover of responsibilities and for building strong working relationships within the wider Planning and Accountability Unit.
The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.
We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.
Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.
About the role
We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.
You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.
Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.
As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.
What you'll be doing
- Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
- Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
- Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
- Accurately recording customer information and processing payments and refunds.
- Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
- Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.
About you
You'll enjoy helping people and be passionate about delivering outstanding customer service.
We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.
You'll have:
- Excellent communication and listening skills, with confidence speaking on the telephone.
- Experience working within a customer service or contact centre environment.
- Strong computer skills with excellent attention to detail when recording customer information.
- A positive, proactive approach and a genuine desire to provide exceptional customer service.
- The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.
It would also be beneficial if you have experience of:
- Handling written customer enquiries via email.
- Cross-selling, upselling or generating leads within a customer service environment.
Recruitment Process
As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.
Rewards,supportand benefits
We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
-
Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays
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Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity,paternityand adoption leave to support you and your family.
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10% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.
If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.
The client requests no contact from agencies or media sales.
Are you an experienced practitioner with a passion for empowering young people and making a difference?
At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.
We are seeking an experienced and compassionate Senior Practitioner to join Project Unity England, working 28 hours per week. This is an exciting opportunity to deliver intensive, trauma-informed support to care-experienced young mothers who are pregnant or have recently given birth, helping families stay together and supporting young mothers to build positive futures.
About Project Unity England
Project Unity England is an innovative national initiative focused on improving outcomes for care-experienced young mothers and their children through collaborative, multi-agency working. The project aims to keep families together, strengthen service delivery, promote innovation and ensure that local needs are addressed effectively across England.
At the heart of Project Unity is a collaborative approach that brings together local authorities, health partners and community organisations to provide coordinated, community-focused support. By working closely with partner agencies, Project Unity helps ensure young mothers receive the right support at the right time, enabling them to make informed decisions and achieve the best possible outcomes for themselves and their children.
About the role
As a Senior Practitioner, you will manage a complex caseload, providing independent, rights-based advocacy and one-to-one support to care-experienced young mothers. Working autonomously while supported by the Project Coordinator, you will empower young mothers to understand their rights, navigate statutory processes and make informed decisions that help keep families safely together.
You will build trust, complete assessments, develop support plans and advocate on their behalf within multi-agency settings. You will work alongside social workers, midwives, health visitors and other professionals to ensure each young mother's voice is heard and represented.
Alongside direct casework, you will contribute to peer support groups, workshops and community-based activities that reduce isolation, build confidence and strengthen parenting skills. You will also play an important role in safeguarding, quality assurance and service development by maintaining high-quality records, producing case studies and identifying opportunities to improve local services.
This is a rewarding opportunity to make a tangible difference to the lives of care-experienced young mothers while working within an innovative, rights-based national programme.
About you
We are looking for someone who is passionate about supporting vulnerable young people and families. You will be confident working independently while building strong partnerships with professionals across health, social care and the voluntary sector.
You will have experience supporting families or parents with complex social care involvement and a sound understanding of safeguarding, risk assessment and relevant legislation. You will be an effective advocate with excellent communication skills, able to build trusting relationships while maintaining professional boundaries.
You will be organised, resilient and confident managing a demanding caseload, with strong analytical skills and the ability to make sound professional judgements in complex situations.
Above all, you will demonstrate NYAS's values of Collaboration, Accountability, Respect and Empowerment, sharing our commitment to ensuring children, young people and adults at risk have their voices heard.
How to Apply
Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:
- Experience with vulnerable young people or families in a social care, advocacy or support setting
- Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
- Excellent communication, organisational and report-writing skills, with sound professional judgement
Employee Benefits
We offer the following employee benefits:
- 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
- Occupational sick pay (subject to completion of qualifying period)
- Enhanced pay for family friendly leave
- Free parking at some of our offices
- Employee assistance programme
- Group stakeholder pension scheme
- Access to BHSF health cash plan
- Cycle to work scheme
- Support and supervision from your line manager
- Learning and Development opportunities
Safeguarding and Compliance
NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.
About NYAS
NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.
We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
The client requests no contact from agencies or media sales.
Role Purpose
Child Bereavement UK is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role will play a vital part in helping Child Bereavement UK turn up the dial across our corporate partnerships fundraising.
As our Corporate Officer, you will be responsible for supporting the Corporate & Commercial team to grow income from new and existing corporate partners, commercial collaborations and wider business development opportunities.
You will provide administrative and operational support across the team, helping to build and maintain successful partnerships, coordinate commercial activities, identify opportunities to maximise income, and ensure an excellent experience for partners and supporters at every stage of their journey with Child Bereavement UK.
The role is essential in ensuring excellent supporter stewardship, accurate record keeping, and the smooth delivery of fundraising campaigns, events, and partnership and commercial activities.
If you are incredible at communicating and have excellent organisational skills, along with the drive, passion and enthusiasm to help businesses support our work, then we look forward to hearing from you.
Main Responsibilities
· Provide day-to-day administrative support to the Corporate and Commercial Fundraising team
· Confidently manage a small portfolio of corporate supporters while providing proactive support to the Corporate Partnerships Managers in the stewardship and growth of their portfolios. Support the delivery of the corporate supporter activities, contributing to a team target.
· Ensure all supporter records are accurate, compliant, and up-to-date on our database, and document all corporate engagement activity.
· Execute and adapt bespoke campaigns
· Assist with the preparation of funding proposals, sponsorship packages, and partnership applications.
· Maintain an awareness of corporate giving trends, news, events, campaigns and legislation in the UK and pick up on opportunities or topical issues that will enhance the charity.
· Provide comprehensive stewardship for our corporate supporters.
· Prepare regular communications, rewards and incentives and feedback.
· Seek out value added benefits such as generating awareness of the charity, volunteering, gifts in kind, introductions, attendance at events and pro-bono work.
· Provide support, where appropriate, for wider fundraising activity to develop opportunities across different fundraising areas.
· Research and identify prospective corporate and commercial partners, maintaining an accurate pipeline of opportunities and supporting new business activity to help grow sustainable income.
· Prepare and coordinate high-quality corporate communications, including partnership proposals, impact reports, stewardship updates and marketing materials, ensuring supporters receive timely, engaging and personalised communications throughout their partnership journey.
· Support the development and delivery of Child Bereavement UK's emerging commercial offer, undertaking research, coordinating sales and business development activity, and providing flexible administrative support as new commercial opportunities are identified and brought to market.
· Continually raise the profile of Child Bereavement UK by networking and representing the charity at events as required.
Person Specification
Essential
· Ability to be passionate and inspiring when communicating the work of Child Bereavement UK
· Desire to deliver the highest level of experience to corporate supporters and partners
· Excellent organisational and administrative skills
· Strong written and verbal communication skills
· Good attention to detail and accuracy
· Experience of maintaining databases or CRM systems.
· Highly professional, flexible and committed to achieving and exceeding KPIs
· Excellent time-management skills, with the ability to prioritise work, handle conflicting demands and meet tight deadlines
· A creative thinker and quick to respond to opportunities
Desirable
· Understanding of child or parental bereavement.
· Evidence of continued professional development
· Experience of using Salesforce CRM System.
· Experience of Corporate Fundraising
Recruitment Timetable
Application deadline: 16th August 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Salary: £49,931 per annum
Contract Type: Permanent
Closing date:16 August 2026 at 11pm
About CARE
CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.
Why work for CARE International UK?
This is an exciting opportunity to take a lead role in shaping and securing CARE International UK’s cloud and enterprise infrastructure. As Cloud Systems Engineer, you will help drive infrastructure modernisation, automation and operational excellence across a complex technology environment, ensuring our systems are resilient, secure and scalable. The role offers the chance to lead technical initiatives, influence strategic IT improvements and support the digital capability that enables CARE’s mission-critical work.
About the role
The Cloud Systems Engineer is responsible for leading the management, optimisation and security of CARE International UK’s cloud infrastructure and enterprise systems. The role focuses on maintaining highly available and secure platforms, supporting infrastructure transformation and cloud migration activity, and ensuring effective administration of core services including Azure, Microsoft 365, Windows and Linux servers, identity services, networking, backup and disaster recovery. The postholder will work closely with the IT Manager, wider IT team and key stakeholders across the organisation, while also supporting projects, change management and technical planning.
The role requires strong technical knowledge across cloud platforms, systems administration, security and infrastructure support, alongside excellent analytical and problem-solving ability. You will need to be confident managing complex environments, improving performance through automation and standardisation, and responding effectively to incidents and vulnerabilities. Success in the role will also depend on your ability to communicate clearly, lead troubleshooting, mentor junior colleagues and take a proactive, security-first approach to continuous improvement.
About you
You will be an experienced cloud infrastructure or lead systems administrator with strong hands-on expertise across Microsoft Azure, Microsoft 365, Windows Server and hybrid environments. We are looking for someone with excellent troubleshooting, automation and security skills, including experience with Entra ID, Intune, networking, backup and disaster recovery, and PowerShell scripting. You will also bring strong leadership, communication and stakeholder management skills, with the ability to mentor others and manage competing priorities. Relevant certifications such as Azure Administrator, Azure Solutions Architect, AWS SysOps, Security+ or ITIL would be advantageous.
Right to Work in the UK
All applicants must have the legal right to work in the United Kingdom at the time of appointment. Proof of right to work will be required as part of the recruitment process. For more information, please visit theUK Government's guidance on right to work.
Where you do not have current right to work in the UK, then this will be discussed with you as part of the recruitment process. Please note that not all roles are eligible for sponsorship and further information (should you require sponsorship to work in the UK) on eligibility can be foundhere.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
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Satisfactory references. CARE International UK participates in theInter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we willrequest information from successful applicants’ previous employersabout any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment,or incidents under investigationwhen the applicant left employment.
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Appropriate criminal record checks (including a Bridger check, link here).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed toEquality and value Diversity.We are aDisability Confident Employerand particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.
We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Communities and Prevention Services
Job title: Head of Community and Prevention Services
Salary: £55,000 FTE
Hours: 30 – 37.5 hours
Contract Type: Permanent
Start date: ASAP
Reporting to: Chief Executive
Line Reports: x2 -3 (tbc)
Place of work: DENS locations in Hemel Hempstead/Some home working will be possible.
Overall Job Purpose:
As a member of the Senior Leadership Team, you will be instrumental in developing and driving forward DENS community and prevention services, during an exciting period for the charity, as we move into the new DENS Centre and relocate our Foodbank. As an ambassador both internally and externally, you will work collaboratively with the CEO and the wider leadership team to deliver DENS strategy and role model organisational values. With a focus on building and maintaining a strong network of external relationships, you will identify opportunities for growth and partnership working. You will be responsible for a diverse range of services in the community.
About You
You are a strategic and visionary leader with a solid background in the homelessness sector, a deep understanding of the challenges faced by the client community, and a firm grasp of safeguarding principles. With proven line management experience, you know how to motivate teams, coach peers, and foster a collaborative, high-performing culture. You excel at building strong external partnerships with local government and funders, using your exceptional interpersonal and communication skills to influence, negotiate, and champion DENS’s strategy. Highly organised and proactive, you bring strong project delivery skills to drive service innovation, such as leading the long-term development of the new DENS Centre, while remaining deeply committed to equity, diversity, and DENS’s mission to help rebuild lives.
How to apply
Read the full Job Description & Personal Specification.
If you match our criteria:
· Fill in the DENS Application Form including your Supporting Statement
· Closing date for receipt of applications is 9am 11th August 2026
· We may interview, and offer the role to a suitable candidate before the deadline
We will not accept a general CV for this role
Please advise us should you require adjustments to be made for you at interview.
Please advise us should you require adjustments to be made for you at interview.
Extra info re benefits……
Why join DENS?
You’ll be part of a supportive, friendly, and dedicated team of fundraisers who foster a collaborative "One Team, One Goal" culture. We value and celebrate every member's contribution, ensuring you thrive in our positive working environment. Enjoy flexible working arrangements that support your work-life balance, along with ongoing training and development to enhance your skills. Your fundraising efforts will directly contribute to creating positive change and making a lasting impact in our community.
Benefits include:
- 25 days or equivalent annual leave, excluding Bank and Public Holidays
- One additional day of annual leave after each 5 years’ service, up to 3 days.
- Flexible working environment
- Medicash plan, including Virtual GP, some dental and optical cover
- Employee assistance programme – 24/7 mental health support helpline
- Blue Light Card discounts
- Professional development and training, including on-going access to e-learning platform
- Staff Networks, Wellbeing Days and whole team events
- One day to volunteer for DENS or another organisation
- NEST pension scheme
About DENS
Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, secure and maintain a long-term housing option and be an active member of their community.
We ensure individuals have access to temporary and short-term accommodation, and individuals and families have access to emergency food and provisions. We provide a range of services so that people can develop the resilience, skills, and confidence to take the next step in their lives.
To help rebuild the lives of vulnerable people in Dacorum who are facing homelessness, poverty and social exclusion.



The client requests no contact from agencies or media sales.
Could you help parents and carers of LGBTQ+ children and young people create space for their child to thrive?
Allsorts is seeking a Parents & Carers Service Support Worker to join our team and help make a real difference to our growing community of parents & carers who support the LGBTQ+ young people in their lives.
Working with the Senior Practitioner, you will help facilitate groups and provide 1:1 support to parents and carers, as well as supporting family-focused events. The role also leads on administration and data management for the service.
Come help us make a difference to families across Sussex.
Job Title: Parents & Carers Service Support Worker
Hours: 18.5 hours
Key Responsibilities:
Delivering and developing the Parents & Carers Service
● Facilitate and co-facilitate online and in-person groups, activities, and events in a wide range of locations across Sussex.
●Provide welcoming one-to-one support to parents and carers, mostly online and occasionally in person
●Co-deliver the Evolve project for families with young people on the NHS waiting list to build their resilience, confidence, and strengthen family relationships.
●Attend in-person and online meetings, events and networking opportunities with other organisations and professionals to promote our service.
●Nurture the development of a safe, supportive and empathetic Parents & Carers community by encouraging connections and attendance at events and groups.
● Collaborate with colleagues to integrate the Parents & Carers Service with Allsorts Youth Services to provide wide-ranging and high-quality service for the whole family.
Administration for the Parents & Carers Service
● Manage the referral system to ensure that data is recorded in a timely and accurate manner, and that referrals are processed within expected timeframes.
● Use Eventbrite to manage and promote events.
● Use Mailchimp to write a monthly newsletter for Parents & Carers, and to manage our mailing list.
● Update our digital notice board with information, and monitor the Parents & Carers private Facebook group.
Salary: £13,202 (full-time salary equivalent is £26,403)
NJC Scale 4, Point 7
Hours: 18.5 hours
Contract: Fixed term until March 31st 2028, with possible extension subject to funding
Annual Leave: 27 days, plus bank holidays pro rata
About You:
You are a warm, engaging professional with experience of working in support roles with adults or children. You bring excellent collaboration and communication skills and the confidence to lead group discussions. You’ve got an eye for detail and strong administration skills.
You don’t have to be LGBTQ+, but you must have a deep understanding of the challenges faced by LGBTQ+ children and young people and families and a commitment to equity and inclusion.
Why Join Us?
This is a rare opportunity to join a respected children and young people’s organisation in a role that has enormous potential. You’ll be part of a team that’s passionate about making a real difference in the lives of LGBTQ+ children, young people, and their families.
About Allsorts
At Allsorts Youth, we are on a mission to make sure every LGBTQ+ child in Sussex has the chance to make friends, build community & feel proud of who they are.
We want parents & carers to know they are not alone & feel confident supporting their children. We want every adult in an LGBTQ+ child’s life - from their teacher to their GP - to be safe & welcoming.
Our vision is of a world where LGBTQ+ children & young people can be themselves and enjoy their lives.
By placing children and young people’s voices at the centre of our work, we ensure that our understanding of their ongoing and evolving needs continues to inform our service provision.
There are three main strands to our service provision, all of which aim to improve the lives of LGBTQ+ children and young people.
Youth Service: We offer youth groups and programmes, youth coaching, activities, residential trips, and much more for children and young people across Sussex.
Parents & Carers Service: We offer groups, one-to-one support, activities, information sessions, and much more for parents & carers of LGBTQ+ children and young people across Sussex.
Training and Education Service: We provide LGBTQ+ Inclusion Training for a wide range of organisations, with a focus on organisations working with children and young people. We also run a schools programme.
Job Title:
Parents & Carers Service Support Worker
Salary:
£13,202 (full-time salary equivalent is £26,403)
NJC Scale 4, Point 7
Contract: Fixed term until March 31st 2028, with possible extension subject to funding
Part time
Hours of Work:
18.5 hours per week
Location: Brighton & Hove
Annual Leave:
27 days, plus bank holidays pro rata
Allsorts Youth Project listens to, supports, and connects children & young people (under 26) who are LGBTQ+.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
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Provide operational support to our sports clubs that enables them to both fulfil and host British Universities and Colleges Sport (BUCS) fixtures against other universities, including the organisation of transport, facility bookings, registering individuals and teams for competitions, submitting results, and hiring of officials.
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Be the first point of contact for all queries from students and other universities in relation to club administration and fixtures.
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Provide effective training to students on using the BUCS play system and using the system effectively to ensure fixtures and team sheets are accurate.
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Ensure that finance processes followed for all fixture related expenditure. This includes raising PO numbers, processing invoices, making credit card payments, using online payment systems and the ability to keep accurate financial records.
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Be first of point of contact for student queries on reception when required.
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Actively participate in meetings, personal development, and training events where there is a clear link to our strategy, your role or personal development.
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Ensuring that statutory and legal obligations are met.
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Ensure our financial sustainability by adhering to all financial procedures and processes of the Students’ Union.
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Promoting the Students’ Union’s various policies within your work, in particular Health & Safety, Equality & Diversity, Ethical, and Environmental.
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Contributing to the positive image of the Students’ Union with students, the University and the local community.
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Working across the Union to share skills, improve capability or capacity and in support of service delivery.
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Be flexible in your approach to work, ensuring you can work at any site as required, and unsociable hours as required to enable us to fulfil our mission.
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The job description may be altered at any time in the future in line with the level of the post to meet changing requirements, please be assure that this will only be done in full consultation with the post holder.
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Such other duties and projects as may be reasonably prescribed by the Union, appropriate to the grade and responsibilities of this post.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity for an Events Fundraising Assistant has arisen at the London Legal Support Trust.
The London Legal Support Trust is an independent charity that raises funds for free legal advice services in London and the South East. We support free legal advice centres across London and the South East through the provision of grant funding, supporting sector infrastructure, helping agencies reduce costs and save money via pro bono or discounted schemes.
We are looking for an enthusiastic and organised Events & Fundraising Assistant to help deliver our growing programme of own brand mass participation events and third-party challenge events. Access to justice is at the heart of our fundraising events, and the Events & Fundraising Assistant is a vital part of the team delivering the world's largest one day gathering of lawyers at the London Legal Walk.
You will help with supporter communications, event administration, logistics and event delivery, supporter enquiries and fundraising stewardship ensuring each participant feels inspired and thanked for their contribution to supporting frontline free legal advice charities.
Job description
The Events & Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. You will work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information, and support with the on the day delivery of the event. You will update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.
Main duties and responsibilities (see recruitment pack for more detail)
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Maintain and build on existing LLST fundraising events through supporting delivery - managing sign ups, responding to enquries, drafting event materials and correspondence with supporters.
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Attend, help at and supervise events including registration, set-up, pack-down and stakeholder management.
- Improve and maintain LLST's website and online presence on LLST's social media chanels.
- Administrative duties inlcuding data entry and income processing.
- General support, ensuring LLST’s activities comply with charity, company and general law.
About you
Essential criteria
· Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
· Excellent interpersonal skills, including written and oral communications skills
· Confidence with IT including Microsoft Office suite
· Excellent attention to detail
· Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
· Proven ability to communicate with a wide range of people and to liaise effectively with other organisations
· Highly motivated, with ability to work on own initiative and as part of a small team
· Flexibility and willingness to learn new skills
· Professional, reliable and responsible
· Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods
· A positive attitude to problem solving and finding new solutions
Desireable criteria
· Experience of event co-ordination
· Experience of using social media for business
· Knowledge and understanding of Salesforce
· Experience of using social media platforms
Timetable
Closing date: 23 August 2026, 11:30pm (or until sufficient applications received)
Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made.
The successful appointment is subject to satisfactory written references and right to work checks.
The client requests no contact from agencies or media sales.
We are looking for a Marketing Support Administrator to report to and support the Service Coordinator in the daily running of the charity which runs on a part-time basis. This is an exciting time for the charity as long-term funding has been secured.
Levenshulme Good Neighbours, (LGN) is a local charitable incorporated organization (reg 1163827) offering befriending services to socially isolated and lonely over 55-year-olds members of the Levenshulme local community. We do this by providing local volunteers to match locals struggling from a lack of social companions. We also host Sunday Luncheons and Slow-Moving Exercise classes.
The Marketing and Support Administrator will be tasked with creating newsletters, data entry, management of client files, dealing with invoices, receipts, social media campaigns, attending promotional and communal events, creating board meeting agendas and other vital tasks to keep the charity running smoothly. We are hoping someone with an optimal outlook and positive attitude can join our team. This role would require someone with a passion for the cause; tackling social isolation and loneliness experienced by older people.
You will be governed by a friendly and diverse team of locals who share the same passion, come from diverse backgrounds and offer a lot of skills and insights into the field.
Key Responsibilities
- Support the creation and management of marketing materials using Microsoft PowerPoint and Excel
- Create regular social media posts about LGN activities, events, volunteers, and community impact
- Write short stories or case studies about members, volunteers, and the difference LGN is making
- Help promote events, activities, and volunteer opportunities locally and online
- Create simple posters, flyers, and social media graphics using Canva or similar tools
- Update information on the LGN site and social media pages
- Collect photos, quotes, and feedback from activities and events to use in newsletters and social media
- Help raise awareness of LGN and encourage more local people to get involved
- Manage multiple projects simultaneously, prioritising tasks effectively through excellent time management
- Maintain organised records of marketing activities, schedules, and reports
- Contribute to the development of marketing strategies by providing insights based on analysis skills
- ·Attend board meetings often, voicing the continual objectives and aims for the charity
- Supporting the ambassadorial function of the Service Coordinator at stakeholder meetings with the council, local councillors, grant funders, and possibly client referrers
- Call handling enquiries from referrers, locals, volunteer prospects
- Checking and sending off D B S forms for volunteer befrienders
Essential Skills And Qualities
- Experience in the charity sector within a marketing environment is advantageous
- Strong analysis skills with the ability to interpret data effectively
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word is essential
- High level of IT competency, including Google Suite and Microsoft Office
- Strong time management and ability to prioritise a varied workload
- Confident writing, editing, and presenting skills
- Flexible, self-motivated, and capable of working independently and as part of a small team
- Able to respond positively to challenges, feedback, and shifting priorities
- Demonstrates initiative, resilience, and the ability to handle pressure and competing deadlines
- Empathy and sensitivity to the challenges faced by individuals and communities
- A positive, can-do attitude and belief in the power of community development and organising
- Able to stay calm, use tact and diplomacy, and find constructive solutions to problems
- Data entry experience
- Leadership qualities with a proactive approach to problem-solving and team collaboration
Desirable Skills
- Capacity to work with wordpress com and update web pages
- Familiarity with accounting software
- Proficiency in creating leaflets, flyers, social media campaigns with programs such as Canva
- Previous experience in the charity sector
- Intermediate proficiency with Excel software
- Attention to detail in screening reports, accounts, budgets
- Report writing skills
- Bid writing experience
Benefits
First Aid Training, Professional Development, Hybrid working, working in a highly energetic environment alongside other charitable organisations for the betterment of society. There'll be opportunities to attend daytrips to coastal areas with staff from partner organisations and service users. Charity pension plan included. Apply by filling out a Marketing and Support Administrator Application Form. We would love to hear from you. All the best.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and supported required. If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!
The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance. Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people's financial wellbeing.
Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.
Main Duties and Responsibilities
1. Specialist Money Advice and Casework
- Deliver person-centred money advice and holistic support to individuals and families experiencing financial hardship, housing insecurity and complex needs.
- Manage a caseload of clients, providing tailored interventions including budgeting, debt advice, income maximisation, welfare benefits advice and financial capability support.
- Provide FCA-regulated debt advice, including Debt Relief Orders and other debt solutions where appropriately trained, or refer clients to specialist services where required.
- Support clients experiencing fuel poverty through tariff advice, supplier negotiation and practical interventions.
- Develop personalised support plans that address both immediate financial difficulties and longer term financial resilience.
- Advocate on behalf of clients with creditors, landlords, utility providers, housing services and statutory agencies to achieve the best possible outcomes.
2. Housing and Homelessness Prevention
- Work proactively with clients to sustain tenancies and reduce the risk of homelessness.
- Liaise with landlords, housing associations, Exeter City Council Housing Options and other housing providers to resolve tenancy-related issues.
- Support clients living in temporary accommodation or experiencing housing insecurity.
- Assist clients to access housing-related benefits, CRF Housing Payments and other financial support.
- identify housing risks early and implement practical interventions to prevent crisis wherever possible.
3. Outreach, Engagement and Financial Resilience
- Deliver outreach across Exeter through home visits, community venues and other trusted locations to engage people who may struggle to access traditional advice services.
- Build trusted, professional relationships with clients, adapting communication and support to meet individual needs.
- Support the delivery of financial education sessions, including Navigate the Money Maze and other financial capability initiatives.
- Help clients develop the knowledge, confidence and practical skills needed to manage their finances independently and reduce future reliance on crisis support.
4. Partnership Working
- Work collaboratively with Navigate, Churches Housing Action Team, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Maintain effective referral pathways and ensure clients receive seamless transitions between crisis intervention and longer-term support.
- Attend partnership meetings, case discussions and multi-agency forums where appropriate.
- Signpost and make warm referrals to specialist services to address wider health, housing, employment and wellbeing needs.
5. Systems, Recording and Compliance
- Maintain accurate, timely and high-quality case records using the partnership's case management system - Advicepro.
- Use digital systems and organisational tools effectively, including secure client portals and AI supported technologies where appropriate.
- Ensure all work complies with FCA requirements, safeguarding procedures, GDPR and organisational policies.
- Maintain appropriate professional boundaries and ensure confidentiality at all times.
6. Monitoring, Quality and Outcomes
- Record outcomes and client progress accurately to support contract monitoring and service evaluation.
- Contribute to client feedback, case studies and continuous improvement activities.
- Work towards agreed performance targets while maintaining high standards of client care and professional practice.
7. Professional Practice
- Deliver services in line with person-centred, relationship-based and trauma-informed principles.
- Participate in supervision, reflective practice, team meetings and ongoing professional development.
- Keep knowledge of money advice, welfare benefits, housing and homelessness legislation up to date.
- Promote equality, diversity and inclusion, ensuring every client is treated with dignity, respect and compassion.
General Duties
- Develop and maintain positive working relationships with partner organisations, referral agencies and community stakeholders, promoting collaborative working across the Wis£rmoney partnership.
- Support service improvement by gathering client feedback and identifying opportunities to improve service delivery.
- Work in accordance with organisational policies, procedures and professional standards at all times.
- Contribute positively to team meetings, partnership working and organisational learning.
- Support managers in responding to enquiries, complaints and compliments in a timely and professional manner.
- Undertake any other duties appropriate to the role and participate fully in training and continuous professional development.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.





