Supporter experience officer jobs

Starting Salary: £31,312 - £33,815 (including London weighting) 

Location: Romero House, London 

Hybrid working with a minimum of 40% of your time in the London head Office 

Job Profile

We are looking for an Advocacy Assistant who is keen to contribute to the work of CAFOD’s advocacy work, especially our work in Parliament. You will work closely with the policy and campaigns teams in contributing to bringing about long-term change for the poorest and most marginalised. The post will be responsible for monitoring key issues in Parliament and supporting work with the CAFOD All-Party Parliamentary Group. It provides direct support to the Director of Advocacy and Communications and ensures our advocacy and development education grants programme is well administered. You will be interested in advocacy work and have had some experience in campaigns, policy or parliamentary work, maybe gained in a voluntary capacity. You’ll be very well organised, with an eye for detail and completing tasks on time.

Key Responsibilities

Providing focused and valuable administrative support

• Developing and amending online and offline systems for teams or the Group 

• Support the teams on events, activities and projects 

• Supporting and Coordinating Supporter mailings 

• Collate relevant annual reporting information including the ECOSOC reporting.

Parliamentary Monitoring 

• To track Parliamentary activity, statements, questions and circulate these to relevant stakeholders within CAFOD 

• To support organising Parliamentary events and APPG meetings 

• To work with other NGO’s and coalitions on Parliamentary activity

Grant Processing 

• To administer the advocacy and development education grants liaising with prospective and successful grantees as appropriate. 

Communications Support

• Act as a first point of contact for any external enquiries, passing on requests to others as appropriate, and ensuring that the Supporter Relations Team have up to date information 

• Supporting the campaigns and policy team’s communications, mainly internal, and where appropriate, through CAFOD’s external website, social media tools

Financial Support 

• Monitoring expenditures and budgets

Person Specification  

• Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve 

• Managing ourselves: I recognise what needs to be done and take action to deal with it

• Working with others: I help others in the team and across CAFOD to achieve their goals

• Communicating: I actively listen to others; I keep colleagues informed of developments that may affect them

• Managing resources: I am clear about available resources and how they can be best used. I am careful in the use of resources, including other people’s time

• Achieving results: I have a clear sense of priorities. I keep focused on the work to be done. 

Job-specific Competencies  

• Experience in administration and budgets in an office environment with good knowledge of IT systems

• Good communication skills, written and verbal.

• Understanding of the UK Parliament is helpful but not essential.

CAFOD is a welcoming and supportive place to work and is committed to a safe and inclusive working culture where all are respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.  

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.   

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.  

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults

About Advantage Mentoring

We are specialists in partnering The NHS with the charitable arms of professional football clubs: known as Club Community Organisations (CCO).

We harness the power of professional football club’s community organisations to deliver mental health mentoring programmes which provide solutions to key community challenges. 

Our vision is to create a transformative network where anchor institutions and CCOs collaborate seamlessly to deliver sustainable, impactful mental health and well-being support to local communities.

We aim to fill the gaps in existing healthcare and wellbeing services by harnessing the unique position that CCOs have in local communities and providing effective programmes that meet people at their point and place of need.

Our goals are to continue tackling and reducing health inequalities, increase equal access to mental health support and provide better experiences and outcomes for our participants.

About the role and its purpose

· You will be responsible for Advantage’s income and business development activity

· You will lead a broad range of income generating activities and manage relationships with stakeholders

· You will be responsible for growing income from a variety of sources, income streams and relationships

· You will have a clear priority focus on converting pilot and seed-funded contracts to longer-term sustainable contracts and developing donations and project funding

Key tasks & responsibilities

Income generation

· Use your skills, creativity and experience to develop our income generation strategy

· Develop ideas for creative sponsorship and funding opportunities, putting together and submitting proposal and tender documents; identifying suitable partners; presenting proposals and closing deals

· Converting pilot and seed-funded contracts to longer-term sustainable contracts e.g. current Postcode Lottery agreement in the North-East converting to a long-term contract with North-East and North Cumbria ICB (more information to this can be given at interview stage)

· Support drawing up and negotiating contracts and ensuring delivery

· Work with stakeholders and our internal team to scope and develop exciting new opportunities

· Develop and steward fundraising and donor relationships in order to increase income

· Deliver on agreed income targets

Partnerships and Networks

· Build and maintain a network of strategic key external contacts that can support Advantage Mentoring’s work. Stakeholders will be from private, public and third sector groups. Take an active role in representing Advantage Mentoring to appropriate Trusts and Foundations

· Develop a work plan for private sector and philanthropic engagement to achieve a joined up and coherent approach to engaging with commercial organisations across multiple outcomes (financial, brand awareness, influencing policy and support-in-kind)

Communication, marketing and external relations

· Work with Communications colleagues to create materials that will attract new strategic partners, for example highly targeted work aimed at specific sectors being clear about the value of partnering with Advantage Mentoring

· Represent Advantage Mentoring with external audiences (in the media, at events, in meetings with senior stakeholders)

Strategic Leadership

· Develop and implement Advantage’s income generation strategy and policies, as a part of the Leadership Team

· Ensure that partner organisations understand and commit to our values

Management

· Oversee the business development pipeline and ensure that enough proposals are being submitted to make the achievement of income targets probable

· Provide income generation information to the Managing Director and participate in Executive Team meetings and Board meetings

· Report to the Board on income generation as required.

· Maintain a thorough understanding of financial targets and progress

· Work alongside the Head of Operations & Projects to make sure projects are properly initiated and well managed to ensure all contractual obligations are achieved

· Work closely with the PR/Comms Manager to support the awareness of the organisation’s work on a national and local level

Reporting

· Utilise the project bids pipeline spreadsheet and capacity spreadsheet to inform planning and resourcing

· Maintain an effective database of Grants, Trust and Foundation contacts

· Monitor digital income streams to ensure they are effective and opportunities are secured

· Work in collaboration with the communications team to build brand awareness, and promote income generation and impact developing content for key messaging, PR, and branding materials to support effective marketing of the organisation

· Design and develop key income generation materials to enhance our external visibility including extending our profile via submissions for awards and recognition programmes

· Plan and support events for awareness raising and dissemination of our work

· Ensure systems and processes for managing data comply with the organisation’s data protection obligations, charity law and GDPR

· Develop robust systems for the effective stewardship and reporting to supporters of our work

Essential Experience, Knowledge, Skills and Personal Qualities

Experience

· Substantial experience of income generation and development activity, including

• Handling key clients

• Preparing, costing, pitching and closing proposals

• Completing tender documents for submission

• Ensuring delivery of initiatives on time and within budget to the satisfaction of all parties

· Experience of working with corporate partners, establishing and delivering impactful, strategic partnerships with the commercial sector 

· Experience in developing and stewarding fundraising and donor relationships

· Experience of building and sustaining relationships and partnerships with a wide range of stakeholders

· Understanding of impact measurement frameworks

Knowledge & Skills

· Skilled in working with a wide range of organisations and stakeholders

· Excellent communication and influencing skills

· Good knowledge of the public, private and third sector

· Excellent organisational and planning skills

· Ability to set and meet deadlines

· Excellent written communications skills, including ability to write persuasive and engaging content

· IT skills (able to use Outlook, Word, Excel, PowerPoint and databases)

· Ability to work in a pressured environment and work to deadlines. 

Personal Qualities

· Gets things done, delivers to highest of standards and takes responsibility

· Entrepreneurial, innovative, personable, collaborative and good at working both in a team and under your own initiative 

· Able to represent Advantage Mentoring, reflecting its values and priorities

· Able to encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible

· Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment

· Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views.

· Ability to manage expectations.

· Diplomacy and ability to deal with difficult situations.

· Strong delivery focus, with the ability to drive progress forward and a concern for results and achieving goals.

· Confident communicator

· Ability to quickly build credibility internally and externally

· Ability to work in partnership and with flexibility

· Excellent attention to detail

· Proactive, thinks ahead, generates innovative ideas

Other

· Ability to undertake travel around England if/as needed with possible overnight stays

Values & Behaviours

Collaborative

Advantage collaborates with anchor institutions and CCOs to deliver preventative, engaging, and accessible healthcare to those in the community who need it. Our programmes are co-designed and tailored to local needs whilst building sustainable local and national networks.

Inclusive

Advantage aims to give people the opportunity to access our programmes regardless of their race, gender, or socioeconomic class. We believe in creating equal opportunities and breaking down barriers to ensure everyone can benefit from our services.

Supportive

Our mental health programmes increase equal access to care, delivering better experiences and outcomes through evidence-based practices and continuous improvement. Advantage widens access to services closer to home, reduces unnecessary delays, and unburdens other anchor institutions by building capacity to support people.

Impactful

We specialise in creating sustainable partnerships between CCOs and anchor institutions harnessing each entity’s strengths to form a unified support network. Our tailored project and performance management packages ensure ongoing quality assurance, improvement, and responsive adaptations to meet the evolving needs of our partners and their communities.

Advantage Mentoring CIC positively encourages applications from suitable qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Fostering Recruitment Officer - Part Time

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Salary: £16,112 per annum (increasing to £17,903 in 18 months)  + £450 Homeworking Allowance per annum

Hours: 21 Hours per week - 3 days a week (Monday + 2 days other days)

Contract: Permanent 

Location: North West. Travel required around the North West with a focus on travel to Merseyside & Wirral regions 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join TACT in the new role of Fostering Recruitment Officer as they grow their presence in the North West. 

The Fostering Recruitment Officer will drive recruitment of Foster Carers across the area, innovating engagement and participation alongside the Fostering Recruitment Manager, in collaboration with the whole team.

The Fostering Recruitment Officer will be required to work on Monday as one of the 3 working days. The other 2 working days can be discussed with the hiring managers during the recruitment process.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT,  apply now.  

Overall Duties of the Fostering Recruitment Officer will include:

• Working collaboratively across relevant teams to progress enquiry management
• Support community recruitment activity to create a consistent pipeline of carer applicants
• Facilitating a smooth application and assessment process for potential carers
• Undertaking essential administrative tasks relating to record keeping, creation of data for analysis, evidence for measuring objectives
• Creatively contribute to innovation and improvement of strategies and local activities
• Maintaining an understanding of regulations and requirements for provision of foster care services

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Fostering Recruitment Officer must be based in the North West, as travel is required throughout this region, with a focus on Merseyside & Wirral to visit potential new foster carers.

Travel to attend 6 weekly face-to-face meetings in Merseyside, alongside team wellbeing events and training is also required.

AnEnhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

• Closing Date: Wednesday, 1st April 2026
• Interview Date: Wednesday, 15th April 2026 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive. You are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

To navigate the collaboration between BDEF and Adult Social Care (Bristol City Council), making sure that people with lived expertise lead decisions about the services they rely on, guided by the Co‑Production Policy and Disability Equality principles. Please see the attachments for full Job Description and Person Specification, including links to definitions and relevant policies.

Co‑Design and Co‑Production Worker

Hours: 28 hours per week.  Must be flexible and be available for occasional work outside of usual work hours.

Salary: £30,229.28 pro rata (depending on successful completion of the Probationary Period). For the hours, this would work out at £24,183.43 annually. Point 7 on BDEF Pay Policy.

Purpose: To navigate the collaboration between BDEF and Adult Social Care (Bristol City Council), making sure that people with lived expertise lead decisions about the services they rely on, guided by the Co‑Production Policy and Disability Equality principles.

Reports to: Director of BDEF.

Based at: Chelsea Room, Easton Community Centre, Kilburn Street, Easton, Bristol, BS5 6AW. However, we support flexible working arrangements and hybrid working as we are committed to supporting our workers to meet their needs. If this is relevant for you, this can be discussed.

Contract: This is a fixed term contract until March 2029.

Access: We are a Disabled people led organisation. This role is for Disabled people to apply for. As such, support to make reasonable adjustments and/or support to apply for Access to Work will be embedded from the start of working with us.

 As an organisation, we also use Social Model Identity First language such as ‘Disabled people’ and ‘impairments’ or ‘health conditions’.

We know there are Disabled applicants who will have faced many barriers in developing their careers. When you read the job description and person specification, think about your potential to meet the requirements.

If there are items on the person specification where you feel you don't strictly meet the skills or experience listed but you already have strategies, support, or technology to meet these skills in a way that works for you (or you feel with the right support you could excel at) then please apply.

Co-Design and Co-Production

BDEF’s Director previously supported Bristol City Council Adult Social Care to create a Co‑production Policy. This policy was developed because there was no clear, fair, or consistent way for the Council to involve people with lived experience of using Adult Social Care services.

The policy:

• Is designed through co-production between Disabled people, Carers, Community and Voluntary Sector workers and council officers.
• Clearly defines consultation, engagement, co‑design and co‑production.
• Sets expectations for inclusive, equitable involvement.
• Has been fully adopted and approved by Adult Social Care.
• Is intended to guide all future Adult Social Care work.

Following feedback, Bristol City Council has now contracted BDEF, a Disabled‑people‑led organisation, to take this work forward. This, as part of this contract, role will focus on supporting, embedding and putting the policy into practice, ensuring that people with lived expertise are meaningfully involved in shaping Adult Social Care services.

The role will work closely with people with lived expertise of Adult Social Care services (Disabled people and carers among others), Bristol City Council Adult Social Care officers, community and voluntary organisations and BDEF colleagues. The role holder will work directly with BDEF Director who will offer advice and support.

The main duties can be found in the attached Job Description and Person Specification.

We particularly encourage people with intersectional experiences to get in touch, including but not limited to:

● Disabled people who are Black, Brown or racially minoritised communities.

● Disabled non-binary, trans or gender fluid people.

● Disabled people with lived understanding of refugee or asylum experiences and/or systems (although must now have right to work in UK).

● LGBTQIA+ Disabled people.

● Any other Disabled individuals with lived experience of multiple marginalisations.

Deadline:

Please return the application (in whatever form you choose) by 5pm on Tuesday 24th March 2026.

About the team​

The Investment Team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact.

The Investment Team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.

The team is made up of 19 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 6). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.

The Investment Team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.

The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives.  We care deeply for our colleagues, our portfolio partners and the young people we serve.

​About this role

We believe that all young people deserve to succeed in school and in work, whatever their background. We are pleased to be able to expand our team to support our growing portfolio of charity and non-profit partners, in order to reach and impact more lives. The role of Investment Manager presents an exciting opportunity to contribute meaningfully to the organisations we serve, the team itself, and the whole of Impetus.

We support a portfolio of 23 high potential charity and non-profit partners in the youth sector, helping them deliver benchmark-beating employment and education outcomes for young people, and to grow.

We believe the strength of our approach resides in three things:
1. Building deep, trust-based sustainable relationships with charity leaders by, investing time, kindness, integrity and honesty
2. Providing our charities multi-year, unrestricted funding to help them become sector-leading organisations and scale their impact
3. Offering tailored advice to charity leaders’ most pressing and strategic questions, including their mission, programme design, performance management, growth planning, and financial resilience.

Working with our portfolio partners is a privilege. The leaders we support are incredibly talented, passionate and keen for external advice, and the issues we work through with them are stimulating and stretching. Our senior management relationships are some of the most fulfilling relationships many of us have had in our careers. The growth and impact performance of our partners are testament to their commitment to disadvantaged young people and the influence we have on their development.

Partners and funders often comment on the quality of our people. Our team is analytical and data driven; we are deeply relational, low-ego and collaborative. We actively invest in our colleagues holding regular training and community of practice sessions, and use skills-based assessments to tailor development.

As an organisation we seek to embed diversity of thought, background and experience in every aspect of our work and actively challenge our assumptions to better deliver change. Over the past two years we have taken action to help reduce racial inequality in the youth sector. In 2021 we launched our Connect Fund to support diverse leaders and their robust solutions to the entrenched employment gap faced by young people from ethnic minority backgrounds compared with their white peers. We have also built a highly regarded Leadership Academy for emerging youth sector leaders from ethnic minority backgrounds, with generous from Bank of America and State Street Foundation.

If you are looking for a role combining strategic thinking, analytical insight and influencing emerging leaders, as well as the opportunity to work with a supportive team to transform young lives, I hope you will apply to work with us.

I look forward to hearing from you.

Sebastien Ergas
Portfolio Director

Key responsibilities

Finding high potential charities and non-profit organisations to join our portfolio

• Supporting the annual cycle of identifying new investments - mapping the landscape of charities in thematic areas (e.g. Apprenticeships and Skills), conducting structured analysis of key impact and financial data and reviewing the current evidence base to identify high potential charities and inform options for Investment Directors.
• ​Contributing to due diligence of new organisations by reviewing quantitative and qualitative charity information ) and preparing clear assessments of suitability for investment; This includes considering impact and scale potential, financial stability and summarising risks and recommendations for senior review. Requires strong relationship management, in co-ordination with Investment Directors, when engaging with potential charity partners.
• ​Supporting Investment Directors in developing, preparing and presenting high quality investment propositions to our Investment Committee.

Supporting and managing relationships with portfolio partners 

• Working closely with Investment Directors to support portfolio partners across all areas of our work - leadership, impact and sustainability – owning defined(e.g. impact management or financial analysis).
• ​Building trust-based relationships with portfolio partners including senior leaders and  delivery staff, acting as a valued advisor on practice improvement contributing insight and support while escalating strategic issues to Investment Directors and Programme/Impact leads.
• ​Working with Impact teams at portfolio partners to develop and refine impact management practices; including data collection, dashboard development, performance review meetings, programme design and evaluation.
• ​Supporting portfolio partners functional leads (e.g. Director of Impact) to develop as leaders by contributing insights and tools to help drive and strengthen impact-led approaches within their organisations.
• ​Coordinating pro- bono projects leveraging our large network of corporate volunteers to provide targeted support for our portfolio partners in key areas (e.g. strategy, marketing advice, financial analysis).
• ​Supporting Investment Directors with the design and delivery of theory of change workshops, conducting preparatory analysis of charity impact data developing and analysing pre-workshop surveys and co-facilitating workshops.
• ​Supporting the coordination and delivery of Impetus’ quarterly peer learning forums for our portfolio partners, in particular the Impact Forum.
• ​Supporting investment governance by preparing clear and accurate reports for Investment and Steering Committees.

Support to Impetus​

• Developing knowledge and expertise in Education and Youth Employment domains, staying up to date on relevant sector developments and applying this insight to support analysis and decision making.
• ​Working collaboratively on Impetus’ public affairs and philanthropy objectives by contributing evidence, insight and content to case studies, research, policy campaigns, donor reports and events.
• ​Sharing the learning from our work across the team and organisation and supporting communication of insights externally where appropriate.
• ​Working within Impetus strategy, policies and procedures.

Person specification

​Essential​

• A commitment to Impetus’ mission and values
• ​Able to build productive, trust-based relationships internally and with senior external stakeholders including portfolio partners and co-investors, escalating strategic issues to Investment Directors as needed
• ​Strong relationship building and management skills
• ​Highly analytical and numerate, able to draw insights from a range of data sources, with good command of Excel or similar tools
• Clear and strategic thinker; able to clearly and concisely communicate insights and key messages via a range of mediums, including PowerPoint and Word
• ​Proven ability to work independently, within a defined scope and escalate risks promptly
• ​Clear and analytical thinker; keen to work collaboratively with Investment Directors and contribute evidence based insights to team discussions and decision making
• ​Strong planning and time management, able to balance between priorities 
• ​Displays tenacity and initiative in progressing work within agreed frameworks
• ​Growth mind-set; seeks out and acts on feedback
• ​A strong interest in partnering closely with organisations, supporting them to strengthen delivery and impact.
• ​A commitment to equity, diversity and inclusion in our work and our organisation

If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.

Desirable​

(candidates with one or more of the following may be particularly well suited to the role)

• Experience in consulting, investment management, or other in-depth grant making and capacity building work
• ​Previous experience working with charities. Could be in a previous role, pro-bono volunteer or Trustee capacity
• ​Experience in charity impact management or monitoring, evaluation and learning
• ​Experience working in, or deep understanding of, UK education and youth employment sectors 
• ​Experience facilitating workshops or presenting to larger groups
• ​Financial acumen – including experience supporting financial analysis and modelling, fundraising pipeline development and review of financial information e.g, annual accounts, to assess and identify financial risk
• ​Project Management experience  

​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today: ​

• Lost learning through absence, suspensions, exclusions from school
• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
• The large numbers of young people out of education, training and employment ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

How to apply

Please click on the "Apply for this job" button.​

You will need to:​

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Sunday 29th March 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on w/c 13th April 2026.

2nd Interviews will take place on w/c 20th April 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Senior Digital Marketing and Communications Officer

Location: Hybrid (minimum 1 day per week in Cavell's office in Redditch, Worcestershire); Some additional travel across UK required occasionally

Employment Type: Full-Time (35 hours per week); Job shares, and compressed hours will be considered; Occasional evening and weekend work required (approx. 4 times per year)

Salary: £32,000 – £37,000 (for full-time, dependent on experience)

About the Employer

Cavell is the charity that transforms the lives of nursing and midwifery professionals facing crisis and tough times. The need for Cavell has never been greater, and the charity is at its most critical point in its 108-year history as the demand for support is at an all-time high. Cavell's new 3-year strategy will see the charity evolve beyond grant making and emotional support to a bold yet apolitical advocate which amplifies the voices and lived experiences of nursing and midwifery professionals.

The Role

We are looking for a creative, proactive and data-driven individual to join Cavell as a Senior Digital Marketing and Communications Officer. This role will lead the creation of engaging digital content, including high-quality video, while supporting the delivery of effective digital marketing campaigns that raise awareness of Cavell’s work and strengthen engagement with nursing and midwifery professionals, supporters and partners.

Working closely with the Marketing and Communications Manager and wider team, the successful candidate will help deliver integrated digital campaigns, optimise email marketing journeys and use analytics to continually improve performance across Cavell’s digital channels. The role combines hands-on content production with a performance-focused approach to digital marketing, ensuring activity is insight-led and delivers measurable impact.

The Ideal Candidate

We’re looking for someone who:

• Has strong videography and video editing skills and experience creating digital-first content.
• Has experience delivering digital marketing campaigns and improving performance through data and insight.
• Is confident analysing digital analytics and translating data into practical recommendations.
• Has experience managing and optimising email marketing journeys and audience segmentation.
• Has strong copywriting and storytelling skills for digital platforms.
• Has excellent communication and collaboration skills.
• Is highly organised with the ability to manage multiple projects and deadlines.
• Has experience of optimising a CRM database to effectively capture and manage data.
• Has strong attention to detail and maintains high editorial and brand standards.
• Has an understanding or empathy for the pressures facing nursing and midwifery professionals.

Our ideal candidate will also:

• Have experience capturing content at events and working with ambassadors or beneficiaries (desirable).
• Have experience working within the charity or healthcare sector (desirable).

Benefits:

• A flexible, supportive working culture.
• 30 days of annual leave (including bank holidays).
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

Application Process:

• Please click on the 'Apply' button to download the full job pack and upload your CV by 12pm on Monday, 30th of March.
• Your CV will be reviewed by the team and if your skills align to what we’re looking for, you will be sent a short screening interview with a task to complete focused on the questions below.
• For candidates who are shortlisted for interview, these will be held remotely on 7th of April or 8th of April. This will be an opportunity to ask the panel questions and key question themes will be shared in advance.

Screening Interview Details:

• A 100 – 150-word paragraph which could be used on a website donation page to encourage an individual to donate to Cavell (Use of AI for idea generation is acceptable, but we are looking to see your individual copywriting skills!).
• A link to a video you’ve created (personally or professionally).
• Your notice period.
• Your preferred working arrangement (full-time, job-share, compressed hours, etc.).

Start your application now.

Job Title:                     Trust & Foundations Officer 

Reporting To:             Trusts and Foundations Manager 

Salary Range:             £33,000 per annum 

Contract Type:            Permanent 

Location:                   Hybrid, across London sites and Sheffield, with expectation to attend meetings in London, once a month minimum                                         
 

Working days/hours per week: 35 hours per week, 9AM – 5PM
 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 
Supporting the step change in growth of the Statutory, Trusts and Foundations income stream.

Duties & Responsibilities 

• Collaborate with Manager and Senior Managers to manage portfolio through excellent stewardship
• Supporting the creation of a high-quality pipeline of new funding opportunities
• Manage a portfolio of low-level trusts and foundations, with opportunity to progress to mid-level funders
• Write compelling and visually engaging funding applications to new and existing trusts, working in collaboration with finance colleagues to ensure accurate budget and income allocation
• Manage significant mailing programmes to prospects, each campaign focused on specific projects or urgent appeals, including follow up contact  
• Supporting the timely and accurate submission of funding proposals considering finder deadlines and application requirements
• Excellent stewardship of existing funders through timely submission of repots  and thank you correspondence
• Monitoring and evaluation of projects
• Supporting colleagues with important bid administration and activity 
• Supporting and attending stewardship events as required
• Adherence to GDPR and relevant legislation and guidelines of the Fundraising Regulator

Are you an experienced and committed Project Manager? Have you worked in programme delivery for young people in schools or youth settings? Can you communicate confidently to a wide audience and range of stakeholders?

We are seeking a full-time Project Manager to support delivery of our new programme, Reading Reboot, funded by the Charlotte Aitken Trust, and to support the SLA to grow its reach and impact. Reading Reboot is being developed to address the reading crisis and restore a love of reading for young people in Year 8, in communities facing the greatest disadvantage. This is an opportunity to lead a flagship national programme with the potential to shape future investment in school libraries, in a supportive, mission-driven team culture within a small but influential charity. 

The Reading Reboot programme will establish librarian-led social book clubs in over 100 under-funded secondary school libraries across the UK and reach more than 6,000 young people directly, alongside librarians, senior leaders and wider school communities. Reading Reboot places school librarians at the heart of delivery, combining new book stock, inspiring author engagement, appealing library spaces, and a robust evaluation to evidence impact and inform future national roll-out.   

The Project Manager will lead on development and delivery, working closely with the CEO, a Project Board and external evaluation team to ensure the programme meets its objectives on time, within budget and to a high quality. They will recruit and coordinate schools and librarians, work with partners and funders, and ensure that learning and impact are captured and shared across the sector. Building strong relationships with all stakeholders, the Project Manager will be the main point of contact for the programme and will support the CEO and Project Board with timely updates, papers and participation in meetings. Successful candidates will have extensive and demonstrable experience of project management in schools or youth settings. Experience of training development and delivery will be an advantage.

The salary for this position is £30,000 per year for 37 hours per week on a one year contract, with potential for extension. Find out more about this role and how to apply by downloading the job application pack.

Application deadline: Thursday 26th March, 5pm

Interviews will take place online the week commencing 7th April 2026.

Applications without a covering letter will not be considered. No agencies please. Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.

Product Marketing Coordinator

This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.

You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.

This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.

The fundamentals of the role

Marketing and sales enablement

• Develop property messaging, value propositions, and supporting materials.
• Ensure each property has strong visual assets, including photography, video, and written content.
• Create and maintain property information sheets for internal and external use.
• Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
• Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.

Viewings organisation and coordination

• Plan, schedule, and continuously improve the property viewings process.
• Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
• Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
• Occasionally attend viewings to assess quality and gather feedback.

Go-to-market planning and execution

• Visit properties to understand condition, local context, and customer appeal.
• Support property launch planning, including pricing, audience targeting, and marketing tactics.
• Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
• Track and report on the performance of property launches and viewings.
• Work cross‑functionally to ensure alignment between product, marketing, and service standards.

Product vision and positioning

• Support the definition and development of clear, compelling property value propositions.
• Ensure property products align with business objectives, customer needs, and market trends.
• Work with Marketing and Services to connect operational quality with external positioning.

Market and customer insight

• Research market needs, pricing, locations, and competitor activity.
• Develop and refine guardian personas to support effective targeting and communication.
• Share insights across the business to inform marketing, sales, and product decisions.
• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

Product lifecycle management

• Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
• Oversee the property journey from setup through launch and occupation.
• Ensure properties are ready for viewings and occupancy through clear coordination and communication.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Ability to translate operational detail into clear, compelling customer‑facing messaging.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
• Public speaking - learn how to confidently communicate our mission, values and standards internally.
• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.

THINK Recruitment are working with AMR Action UK to recruit an experienced Trusts & Grants Fundraiser to help secure vital funding that will support life-changing services and research. AMR Action UK is the leading UK patient charity for Antimicrobial Resistance provides research, education and support for people affected by the condition. 

This role is an exciting opportunity for a relationship-driven fundraiser to manage and grow a portfolio of charitable trusts and foundations. Working remotely as part of a smalland collaborative fundraising team, you will play a key role in developing compelling funding proposals and building long-term partnerships with funders.

The Role

The Trusts & Grants Fundraiser will be responsible for developing and delivering a trusts and foundations income stream, identifying new funding opportunities and nurturing relationships with existing supporters.

You will research prospective funders, craft persuasive applications and proposals, and manage reporting requirements to ensure strong stewardship of grant funders.

Key Responsibilities

• Research and identify new grant-making trusts and foundations aligned with the charity’s mission
• Develop and submit high-quality funding applications and proposals
• Manage and grow a portfolio of existing trust and foundation supporters
• Build and maintain strong relationships with funders
• Prepare compelling impact reports and funding updates
• Work collaboratively with internal teams to gather project information and outcomes
• Maintain accurate records of applications, income and reporting deadlines

About You

You will be a confident communicator with strong written skills and a proven track record of securing income from trusts and foundations.

You will bring:

• Experience securing income from charitable trusts and foundations
• Excellent proposal and report writing skills
• Strong research and prospecting abilities
• The ability to manage multiple applications and deadlines
• A proactive and organised approach to relationship management
• A passion for improving health outcomes and supporting charitable work

  What’s on Offer

• Permanent, full-time position
• Remote working (UK-based)
• Opportunity to make a meaningful impact within a health-focused charity
• Supportive and collaborative fundraising team

Trust Administration Officer

Due to continued growth, an excellent opportunity has arisen for a Trust Administration Officer to join our client’s dedicated team supporting charities, not-for-profit organisations, and philanthropic initiatives.

The successful candidate will play a key role in the effective day-to-day administration and management of a portfolio of charities and not-for-profit entities. This position is ideally suited to individuals with prior experience in charity governance and administration.

Position: Trust Administration Officer

Location: Leicester/Hybrid (with occasional travel as required)

Hours: 22.5 hours per week, with the potential for additional hours as the service evolves; some evening meetings will be necessary

Salary: £30,000 pro rata

Contract: Permanent

Benefits: Flexible working arrangements are available, including partial remote work following completion of probation or training. Additional benefits include a competitive salary, 32 days of annual leave (pro-rata for part-time positions) inclusive of Bank Holidays, and membership of the organisation’s pension scheme.

Closing Date: 5.00pm, 23rd March 2026

Interview Date: Week commencing 30th March 2026

The Role

The Trust Administration Officer will provide high-quality administration, clerking, and governance support to Boards, Committees, and Executive Teams, facilitating adherence to charity and governance compliance requirements. The post holder will contribute to the growth and development of the Trust Administration Service and raise the profile of the service. The role also involves the delivery of training sessions and consultancy services.

About You

Applicants should be experienced administrators with strong organisational, time management, and communication skills. The ability to engage effectively with stakeholders across the private, public, and voluntary sectors is essential. Experience within the charity or not-for-profit sector, along with a solid understanding of governance administration and compliance, is required.

If you possess a proven track record in administration, excellent communication skills, and a commitment to delivering outstanding customer service, we encourage you to apply.

About the Organisation

Our client has supported individuals facing hardship for 150 years, working to ensure that local people have access to warmth, safety, food, and other essentials. By securing funding for vital items, they make a tangible difference in the community. Revenue generated from the Trust Administration Service directly supports the critical work undertaken.

To apply for this position, please submit your curriculum vitae (CV) and a covering letter. Submitted CVs and covering letters will be reviewed, and shortlisted candidates will be invited to stage two and complete an application form.

As an equal opportunity employer, our client particularly welcome applications from candidates with ethnic minority backgrounds and from individuals with disabilities, as these groups are currently underrepresented in our workforce.

Please note applicants must have the right to work in the UK and be able to travel for business purposes. Occasional travel within Leicestershire, Rutland, Northamptonshire, and, on occasion, to other regions within the UK will be required.

You may also have experience in areas such as Admin, Administration, Administrator, Trusts, Trusts Officer, Trust Administrator, Trust Administration Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Bedford Foodbank is an independent charity operating as a member of the Trussell Trust network of foodbanks. We employ 2 paid full time and 5 part time staff and are supported by 120 volunteers each week. The mission of Bedford Foodbank is to provide emergency food and support to individuals and families in crisis, ensuring that no one in the community goes hungry. The vision is to be a beacon of hope and support for those facing financial difficulties providing a minimum of 3 days of emergency food and support.

Role Purpose

The Operations Director role is responsible for the effective day-to-day management of the foodbank, ensuring sustainable service delivery while driving income generation and fundraising growth. You will oversee operations, fundraising strategy, partnerships, and compliance, ensuring the charity can meet increasing community need in a financially sustainable way with a passion for tackling poverty.

Key Responsibilities

• Manage all operational aspects of the foodbank, ensuring efficient, safe, and compassionate service delivery.
• Oversee logistics including food sourcing, storage, distribution, and volunteer deployment.
• Deliver a fundraising and grant writing strategy to ensure long-term financial sustainability
• Monitor operational performance and report regularly to the Trustees.
• Managing employees and volunteers to ensure they are supported, motivated, and aligned with the charity’s mission
• Build strong relationships with local authorities, faith groups, businesses, schools, and other charities.
• Represent the foodbank at events, networks, and public forums to raise profile and funds.
• Maintain compliance with all policies and procedures including Health and Safety and Safeguarding

Person Specification

• Demonstrable success in fundraising, income generation and grant writing.
• Passionate about tackling poverty with empathy for people from disadvantaged, marginalised or socially excluded backgrounds
• Understanding and sympathetic approach to clients, volunteers and referral agencies
• Running a small to medium size charity operation.
• Excellent relationship-building and communication skills.
• Commitment to the mission and values of a foodbank.

· Willingness to support and promote the Christian values of Bedford Foodbank

Requirements:

· Right to work in the UK

· Clean UK driving license

· Some evening and weekend work required

Use of AI in applications

We recognise that candidates may choose to use AI tools to support aspects of their application – such as grammar, formatting, or drafting. We understand that using AI tools in this way can help you express your strengths more clearly. However, your final submission must be a genuine, accurate reflection of your own skills, experience, and understanding of the role. 

To support integrity and transparency in our recruitment process, we ask that you include a brief note explaining where and how AI tools were used. Applications that appear overly generic, inconsistent with interview performance, or rely heavily on generative AI without clear attribution may raise concerns during the selection process.

Equal employment opportunity

We are committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

This new role will take over responsibility for developing and managing all finance activities and reporting in this rapidly growing charity. You will have the opportunity to shape the role and the evolution of the charity as we grow, implementing financial processes and systems. As a key member of the Management Committee, you will work closely with the CEO, the Office Manager and the Honorary Treasurer.

Key tasks and responsibilities

• Ensure accurate and timely financial records of all income received and expenditure incurred
• Implement a new accounting system, as the charity’s growth takes it from excel bookkeeping to a new integrated finance and reporting system
• Liaise with the payroll bureau to ensure accurate and timely processing and payment of monthly salaries and related costs
•  Working with the FHL office in Bethlehem, maintain accurate records of grants paid
•  Monitor and maintain correct reporting of Restricted and Unrestricted income and expenditure
• Manage all UK banking activities and maintain oversight of the charity’s bank accounts in Bethlehem 
• Prepare, validate and submit regular Gift Aid claims to HMRC
• Prepare monthly management accounts for the Management Committee and Board of Trustees
• Working with the CEO and Treasurer, prepare annual budgets and periodic reforecasts as required
• Working closely with our external auditors, deliver an effective year end close and audit process and ensure submission of Annual Trustees’ Report and Financial Statements to the Charity Commission 
• Supervise the Office Finance Administrator
• Assist in the formulation and implementation of financial policies, procedures and controls
• Perform any other duties as reasonably required within this role to support the work of the charity

This job description is not exhaustive; it outlines the primary duties and is subject to change in consultation with the post holder. Projects and priorities may vary from time to time as required

For full details, see the application pack or our website