545 Supporter services officer jobs

Love meeting donors, building relationships and securing meaningful funding for a compelling cause? 

At Target Ovarian Cancer, we're looking for a talented relationship fundraiser who thrives on connecting passionate supporters with causes that change lives. 

This is an exciting opportunity for an experienced major donor fundraiser who enjoys being out meeting people, uncovering opportunities, securing significant gifts and developing long-term partnerships that make a real difference. 

You'll inherit and grow a portfolio of high-value supporters, develop new donor relationships, and work with philanthropists and trusts and foundations who want to help stop ovarian cancer devastating lives. 

If you're energised by donor meetings, comfortable leading funding conversations, and motivated by turning warm relationships into transformational gifts, we'd love to hear from you.

About the role 

As our Senior Philanthropy & Partnerships Manager, you'll play a pivotal role in growing income from major donors, trusts and foundations, and strategic funding partners. 

Working closely with the Head of Philanthropy & Partnerships, Director of Fundraising & Engagement, Chief Executive and Trustees, you'll identify and cultivate new opportunities, develop compelling funding propositions and deliver outstanding stewardship that inspires long-term support. 

A significant proportion of this role is externally focused. You'll spend time meeting donors and prospects, building relationships, understanding motivations, presenting opportunities and making asks. 

To be successful, you'll be supported by a dedicated Philanthropy & Partnerships Programme Manager who leads on donor events, reporting, stewardship support and CRM optimisation, allowing you to focus on building relationships and generating income. 

Why join us? 

For the right candidate, this could be a career defining role at an organisation that has the credibility, leadership and propositions to deliver transformational funding growth. Working in a supportive but driven department, with two experienced high value fundraisers within the senior leadership team and a supportive board, this is a real opportunity to make your mark.

We are looking for a highly organised and proactive Project Coordinator to support the effective delivery of our assessment, onboarding, grants administration and event activities. This role is central to ensuring a positive experience for applicants and participants throughout their journey, providing excellent customer service, coordinating key processes, and maintaining accurate records across multiple platforms. The successful candidate will be confident managing competing priorities, have exceptional attention to detail, and enjoy working in a fast-paced environment where no two days are the same.

The role involves coordinating assessment and recruitment activities from initial enquiries through to final decisions, ensuring applicants receive a professional and positive experience throughout the process. Responsibilities include managing applications, coordinating interviews and selection panels, preparing panel documentation, communicating outcomes, and supporting assessment activities. Working closely with programme and grants colleagues, you will ensure processes run smoothly, deadlines are met, and accurate records are maintained.

In addition, you will support participant onboarding, grants administration, and event delivery. This includes maintaining participant records across multiple systems, carrying out verification checks, processing grant payments, and supporting the logistics of in-person events.

We are looking for someone with excellent organisational and administrative skills, strong attention to detail, and the ability to manage multiple priorities. The successful candidate will also contribute to improving team processes and developing specialist knowledge in key areas of programme delivery, helping to ensure the efficient and effective operation of our programmes.

Are you excited by the potential of digital technology and data to make a real difference in people's lives? 

Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.

Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.

Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.

You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector. 

If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge. 

What it’s like to work at Community Action Redbridge 

We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.

How to apply 

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

• Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users? 

• Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes? 

• Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them? 

• Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change? 

Please apply directly through the CharityJob website by midnight on Monday 28th September 2026. 

First-stage interviews will take place online on Tuesday 6th October 2026. 

Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026. 

If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time. 

Activities and Events Officer

Are you passionate about helping older people stay connected, active, and engaged in their local community? Age UK Kensington and Chelsea is looking for an enthusiastic and organised Activities and Events Officer to support the delivery of a vibrant programme of activities, clubs, courses, trips, and events designed to reduce isolation and loneliness among older people.

In this rewarding role, you will help create welcoming and inclusive opportunities that enable older people to build confidence, form meaningful friendships, learn new skills, and maintain their independence.

Working closely with colleagues, volunteers and community partners, you will play an important part in planning and delivering activities that promote wellbeing, social connection, and a sense of belonging.

If you are confident and a people-focused individual with excellent organisational skills and a commitment to improving the lives of older people, we would love to hear from you!!

We are interviewing on a rolling basis, so pleae don't delay applying! 
Unfortunately we're unable to respond to all unsuccessful applicants.

The Leprosy Mission Great Britain (TLMGB) is the world's largest leprosy-focused charity, working across nine countries across Africa and Asia to defeat leprosy and transform lives. TLMGB's vision is “leprosy defeated, lives transformed” meaning a world with zero transmission, zero disability and zero discrimination.

We are looking for a relationship-driven Senior Partnerships Executive to join TLMGB's Fundraising Team. Reporting to the Partnerships Manager, you'll build meaningful relationships with major donors, create compelling proposals and stewardship plans, and inspire supporters to deepen their engagement with TLMGB's mission and impact.

In this role, you'll have the opportunity to:

• Build and nurture meaningful relationships with major donors and prospects, helping to grow philanthropic income and create lasting support for TLM's life-changing work.
• Create compelling proposals, tailored communications and inspiring cases for support that bring TLM's impact to life and connect supporters to the mission.
• Deliver an exceptional donor experience through thoughtful stewardship, supporter engagement and opportunities to see the impact of giving firsthand, including overseas visits.
• Play a key role within the Partnerships Team, supporting colleagues, deputising for the Partnerships Manager and contributing to TLMGB's collaborative Christian culture and mission.

This is a fantastic opportunity to join a Christ-centred, welcoming and supportive team that genuinely enjoys working together. TLMGB has a strong culture of learning, development and collaboration, offering extensive training in fundraising and international development to help colleagues grow and thrive. The charity is proud of its award-winning levels of staff engagement and has been recognised with Charity Times and Third Sector awards, reflecting its commitment to both its people and its mission.

Why work for The Leprosy Mission Great Britain?

• 25 days annual leave plus 8 public holidays, plus a closed office over Christmas week
• Non-contributory pension with 10% employer contribution
• Life assurance cover (4× salary)
• Hybrid working
• 14 hours paid volunteering leave per year
• Annual overseas trip to see TLM's work firsthand
• Christ-centred, prayerful and supportive team culture

This role is subject to an Enhanced DBS check and a Work Health Questionnaire.

For further details please have a look at the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Location: Hybrid – Peterborough office 2 days per week (Tuesday and Wednesday), up to 3 days home working with travel nationally and abroad

Closing date: Sunday 20th September
Applications are being reviewed on receipt and initial interviews will be conducted on a rolling basis.
Final in-person interviews in Peterborough: Friday 2nd October

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practising Christian.

As our freelance Chief Growth Officer, you will lead Symphony’s growth across audiences, income, visibility and strategic partnerships. Working closely with the Founder & CEO, COO and CPO, you will shape how more people discover, experience and support our work with young people from marginalised communities.

You will oversee communications and marketing, strengthen Symphony’s brand and public voice, and grow audiences for our events, films, podcasts and digital content. You will also develop corporate sponsorships, strategic partnerships and regular giving, while increasing the reach and income potential of Symphony Studios and our live, digital and community activities.

This hands-on strategic role is suited to an entrepreneurial builder with senior experience in marketing, communications, partnerships or income generation, and a strong record of growing audiences and securing support.

This is a freelance role for four days per week, offered through an initial six-month service-level agreement. It is hybrid, with three days per week onsite working at Symphony Studios in Tulse Hill.

Assistant Services Director

We are seeking an experienced senior services leader to oversee high-quality homelessness and housing services across London and the South East.

Position: Assistant Services Director
Salary: £49,237 per annum
Location: London and South East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 21 September 2026

About the role

Depaul UK is looking for an experienced Assistant Services Director to provide senior operational leadership across a portfolio of homelessness and housing support services.

You will lead and develop Service and Pathway Managers, ensuring services are safe, effective, compliant and delivering excellent outcomes for young people and adults experiencing or at risk of homelessness.

Key responsibilities include:

· Leading high-performing services and management teams across London and the South East

· Ensuring excellent safeguarding practice and regulatory compliance

· Monitoring service quality, contracts, KPIs and performance

· Overseeing housing management, voids, arrears and rental income

· Ensuring accommodation meets health and safety requirements

· Managing relationships with commissioners, local authorities, landlords and other key stakeholders

· Supporting budget setting, monitoring and remedial action

· Leading mobilisation plans for new and changing services

· Coaching and developing managers and supporting workforce development

· Championing client involvement and co-production

· Deputising for the Area Director when required

About you

You will be an experienced operational leader with a strong track record of managing services, managers and performance.

You will have experience of contract management and compliance monitoring, alongside a good working knowledge of housing and homelessness issues. Experience of working with vulnerable people is essential.

You will be confident setting clear standards, developing high-performing teams and leading through change. You will also bring excellent communication, influencing and problem-solving skills, with the ability to build strong relationships with commissioners, partners and colleagues.

You will be self-motivated, resilient and comfortable balancing strategic priorities with the day-to-day demands of delivering high-quality services.

About Depaul UK

Depaul UK has been tackling homelessness since 1989. From its beginnings as a single housing project in North London, the charity has grown to provide accommodation, prevention and support services to thousands of marginalised young people across the UK.

Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Assistant Director of Services, Head of Services, Regional Head of Services, Regional Operations Manager, Head of Operations, Housing Services Manager, Homelessness Services Manager, Service Delivery Manager or Assistant Area Director.

The Opportunity

This is an opportunity for an exceptional Programme Leader whose strengths combine strong operational delivery, strategic thinking, partnership development and a sound understanding of health inequities and the factors that drive them. You will thrive on building and leading a new, nationally significant programme, working alongside communities and partners to address structural racism and discrimination, strengthen shared power and translate community insight into meaningful action and community stories into lasting system change.

You will lead an evolving programme that generates learning, evidence and evaluation to inform local policy and practice across Bradford District while contributing to the National Lottery Community Fund’s National Collective, helping shape learning and action that extends beyond Bradford.

About you/ The Role

You will be an experienced, motivational and credible leader with a proven track record of successfully leading complex programmes, partnerships or services that improve health equity and deliver meaningful system change. You will relish an opportunity to establish and lead a new, fast-paced programme from the ground up. You will demonstrate an understanding of REN’s anti-racist purpose, HHU’s community-led approach, and a commitment to addressing structural racism, discrimination and health inequities.You will be equally comfortable working across communities, grassroots and VCSE organisations, stakeholder and partner organisations, multidisciplinary teams and with senior system leaders. You will be able to inspire and develop others, contribute to effective governance and deliver programme management arrangements, confidently managing people, budgets, performance and outputs. You will be motivated by addressing racism and improving health equity and understand the importance of working alongside communities to support shared power, enabling communities to influence services, decision-making, commissioning and wider system change.

Importantly, you will be someone who motivates people and brings them together around a shared purpose, builds strong partnerships and a well-supported, effective team, and brings resilience and sound judgement to complex environments. You will be comfortable navigating ambiguity, adapting to emerging learning and opportunities, and maintaining momentum in a programme designed to learn, evolve and influence change.

We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota. These positions are offered on a fixed term basis until 1 October 2027.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Salary: £28,160 per annum (FTE)
Contract: Permanent
Hours: 22.5 hours per week

Location: Harrogate, North Yorkshire (On-site)

Join Our Team

Are you an organised, professional, and compassionate administrator looking to make a real difference in your community?

At Harrogate Homeless Project, we provide people experiencing homelessness with a safe place to stay and the support they need to rebuild their lives. Our values of Hope, Empowerment and Teamwork guide everything we do, and we’re looking for an Administration Officer who shares our commitment to supporting vulnerable people.

This is an exciting opportunity to join a dedicated charity and play a vital role in ensuring our services run efficiently, helping our frontline teams focus on delivering life-changing support.

About the Role

As our Administration Officer, you will provide efficient and reliable administrative and secretarial support across our offices, hostel, and support services. You will be the first point of contact for email enquiries and will help ensure our systems, records, and office procedures operate smoothly and effectively.

This varied role would suit someone who enjoys working in a busy environment, can manage competing priorities, and takes pride in maintaining excellent administrative standards.

Key Responsibilities

Office Administration

• Act as the first point of contact for email enquiries, directing communications appropriately.
• Manage incoming and outgoing post, deliveries, and general correspondence.
• Coordinate office supplies and stationery orders.
• Liaise with IT providers and other service contractors as required.
• Help maintain a welcoming and efficient office environment.

Data and Records Management

• Maintain accurate digital and paper filing systems in line with GDPR requirements.
• Support the upkeep of client databases and HR records.
• Assist with data entry, routine statistics, and management reports.
• Support fundraising administration, including maintaining donation records.

Meeting and Event Support

• Coordinate internal and external meetings.
• Prepare agendas, book venues, organise equipment, and take meeting notes where required.
• Assist with administrative support for fundraising and community awareness events.

Compliance and Executive Support

• Provide secretarial support to the Chief Executive.
• Assist with health and safety record keeping.
• Maintain confidentiality and uphold safeguarding procedures and organisational policies at all times.

About You

We’re looking for someone who is highly organised, approachable, and able to work effectively as part of a supportive team.

Why Work for Harrogate Homeless Project?

By joining HHP, you’ll become part of a passionate and dedicated team making a tangible difference to the lives of people experiencing homelessness. Every day brings new opportunities to contribute to meaningful change within our community.

If you’re an organised administrator with a passion for helping others, we’d love to hear from you.

Benefits Include

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

How to Apply

Please send your CV and a brief covering letter to Richard Cooper or call for an informal conversation about the role.

Closing Date: 4 October 2026

We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

We’re looking for a Training Officer to help us develop and deliver high quality learning and professional development for people working with and for young people across the North West.

This is a great opportunity for someone who enjoys creating and delivering engaging training and supporting others to learn and grow.

Working with our Learning, Workforce Development & Equality Manager, you’ll help shape our learning offer and support a skilled, confident and connected youth sector workforce.

What you’ll be doing

• Design and deliver engaging training and workshops (online and in person)

• Build relationships with learners, partners and organisations

• Support learning events, networks and Communities of Practice

• Use feedback and evaluation to improve what we do

We’re looking for someone who has:

• experience of training, facilitation or learning and development

• confidence delivering engaging sessions to different audiences

• good communication and organisational skills

• an understanding of youth work or the issues affecting young people

• a commitment to equality, inclusion and safeguarding

More information in attached recruitment pack - closing date Monday 21 Sep 2026 @ 12 pm

Interviews will be held in person on Tuesday 29 September 2026.

The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.

You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.

WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.

You do not need to have all the answers.

We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.

This is a 12-month fixed-term post, with the possibility of extension for up to a further two years, subject to funding and organisational requirements.

Key Responsibilities
 

Engagement

• Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
• Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
• Provide emotional and practical support, listening and helping people feel heard.
• Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
• Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
• Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
• Help people identify their own goals, strengths and next steps.
• Support or co-facilitate peer, recovery or wellbeing activities where appropriate.

Practical support and navigation

• Provide clear, accurate information about local treatment, health, housing, benefits and community services.
• Introduce people to co-located services at WSUP and help them understand what each service can offer.
• Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
• Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
• Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
• Advocate for people when stigma, exclusion or difficult processes create barriers to support.
• Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
• Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation. 
• Support day-to-day service delivery by staffing open sessions including Saturdays (on rota), covering reception duties and attending relevant team and management meetings.

Recording, safety and outcomes

• Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
• Complete triage/ONS4 wellbeing monitoring at the agreed stages.
• Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
• Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
• Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
• Contribute to support plans, case reviews and multi-agency discussions.
• Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent. 

Working with co-located services

• Welcome and introduce people to visiting and co-located professionals.
• Help guests prepare for conversations with treatment, housing, health, benefits and other services.
• Share relevant information in line with WSUP policies and procedures.
• Follow up agreed actions and help guests understand what will happen next.
• Avoid taking over duties that belong to specialist, statutory or treatment providers. 

Person Specification
Essential skills & experience

• Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
• Ability to build trusting relationships with people who may have had poor experiences of services.
• Good listening, communication and practical problem-solving skills.
• Ability to explain information clearly and support people to make their own choices.
• Ability to work positively with colleagues, co-located services and external partners.
• Ability to maintain clear professional boundaries.
• Ability to recognise and respond to safeguarding and risk concerns.
• Ability to organise a varied workload and keep accurate records.
• Commitment to equality, inclusion and non-judgemental practice.
• Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed. 

Desirable skills & experience

• Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
• Peer mentor or peer support training or qualification.
• Experience of helping people access treatment, health, housing or community services.
• Knowledge of local services in Greenwich or South East London.
• Basic computer skills. Training and support can be provided. 

Work where it matters most, achieve what matters more

Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people.

Ormiston Academies Trust is looking for an exceptional Head of Executive Office and Communications to sit at the heart of our organisation — running our Executive Office and shaping how we communicate with 45 schools, our staff, and the wider world.

In this dual role, you'll act as trusted adviser to our CEO and Deputy CEO, managing correspondence, priorities and special projects across the Trust. You'll lead our entire communications agenda including internal, external, press and public affairs, building a strategy that helps every one of our schools feel connected to our mission, and that raises Ormiston's voice and influence across the education sector.

You'll work closely with our National Leadership Group, Principals and senior leaders, and you'll have real scope to shape how a large, multi-layered organisation talks to itself and to the outside world.

About you

You'll bring senior leadership experience, ideally gained managing a press office or public affairs function, and you'll be confident operating as a trusted adviser to CEO-level and Principal-level stakeholders. You'll have a track record managing communications across multiple channels in a large, complex organisation, and be a confident user of technology and AI, with a clear view of how AI will change communications and administration. Experience in education, the public sector, or working with ministers, regulators or national media would be an advantage, but isn't essential.

Strong writing and interpersonal skills are essential, along with the ability to distil complex information for different audiences and communicate it clearly and simply. You'll bring calm, decisive leadership under pressure, including experience managing high-profile issues or reputational risk. This role requires you to combine excellent project management with the ability to build and sustain relationships across an organisation and beyond it.

Above all, you'll bring a genuine commitment to Ormiston's mission and values, and the creativity and critical thinking to solve problems in a fast-paced, changing environment.

About Ormiston Academies Trust

Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach – they are our greatest asset.

We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning.

Ormiston, where every member of staff enjoys…

• The opportunity to build on the legacy of those who came before – being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive
• Working for a Trust nationally recognised for its impact on disadvantaged children – a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve
• Being part of a team and community where you belong – receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities
• A supportive environment to grow your career – an extensive professional development programme, alongside flexible working arrangements and generous benefits

Benefits that care for you

We value your hard work and dedication, and we're committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools.

When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role.

You will have access to an attractive benefits package including:

• 30 days annual leave (rising to 32 days after 5 years' service)
• Generous pension and life cover
• Access to health and well-being programmes, including a counselling service.
• Discounts on retail, travel, and leisure through our benefits platform.
• Free and confidential legal, tax and health 24/7 helpline.
• Cycle to work scheme.
• Automatic pay progression.
• Flexible working arrangements.

And much more as part of a leading multi-academy trust.

We are open to considering secondment and fixed term/flexible working arrangements for the right candidate. 

If you have any questions about the role please contact our recruitment team. 

The closing date for applications is 25 September 2026 with interviews due to take place the week commencing  5 October 2026.

Early applications are encouraged as we reserve the right to close the vacancy early should a suitable candidate be found.

About HCL:

 Open 51 weeks a year, HCL provides accommodation for a Nursery, a professional kitchen and community Café and a flexible space with rooms to hire for a range of activities providing educational and health and social activities such as hosting community meetings and refugee services, a venue for blood transfusion services and a polling station, ESOL and adult learning and social events, bingo and lunch clubs and dancing classes all aimed at combating social isolation, loneliness and anxiety.

Strategic Leadership

• To create a deliverable strategic plan, identify and respond to major external issues.
• Translate our vision into clear operational goals, ensuring long-term growth and stability.

Financial & Governance Oversight

• Stabilise HCL Financially.
• Rebuild relationships with external partners through collaborative working.
• Develop a funding plan for future stability.
• Seek to negotiate Heads of Terms on the lease of the building from Salford Diocese by 2030 or have developed a relocation plan or closure of the centre.

Team Management

• Lead, inspire, and support the management team.
• improve staffing wellbeing, motivation and esteem,
• Implement a plan of continuous professional development.

Partnerships

• Advocacy: Represent HCL publicly, raising awareness of our cause with media, stakeholders, and the community
• Represent HCL at key meetings with existing and potential funders and stakeholders.
• To develop a partnership collaborative strategy across the local voluntary sector, building networks, reducing duplication of and creating effective efficient well governed services for the betterment of the lives of our community.

Core duties are:

• Work closely with and support the Board in the overall strategic, financial and organisational development to secure its long-term sustainability.
• Financial planning, management and reporting.
• Identify funding opportunities and deliver bid development.
• Support Board development in line with modernising effective board Governance.

Organisational Management

• Lead the delivery of new projects and contracts once funding and contracts have been secured, ensuring the provision of all appropriate monitoring information.
• Work with the Senior Management Team to plan the effective delivery of services to ensure the highest possible standards are achieved.
• Ensure the effective delivery of services, by the deployment of staff and volunteers, which is value for money.
• Lead a whole company approach to promoting and publicising the range of activities and services available to the local community.

Operational Management

• Be responsible for HCL's day-to-day operation including, health & safety, safeguarding policies and procedures, customer service and the relationship with our landlord.
• Ensure that all HCL's relevant legal obligations are met.
• Support the use of IT and digital media across HCL's work by ensuring IT systems are secure, well maintained and managed with a development plan to meet HCL's needs.

People

• Co-ordinate and contribute to staff recruitment, selection processes and contracting.
• Conduct regular performance reviews of staff, identifying, organising and supporting team and individuals' training and learning and development opportunities.
• Lead and manage HCL's equality, diversity, inclusion, anti-racism and equal opportunities strategies and practices.
• Promote and ensure good practice and compliance with relevant employment law and health & safety regulations in HCL's building and any external sites where staff are working.

Legal and contracting

• Be responsible for legal compliance and good practice across HCLs business processes in line with charity and company law.
• Monitor HCL's funding agreements ensuring accurate and timely reporting to funders.

Please see the Job Description for full details of the role and responsibilities.