798 Volunteer manager jobs

Permanent | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance. 

You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership. 

This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

The Accounts Receivable Controller plays a key role in the financial management of the School, ensuring the accurate and timely billing, reconciliation, and collection of all tuition, transport, financial aid, after-school, and extracurricular fees. The role manages billing and collection processes for over 900 families and partner organisations, ensuring data accuracy, financial compliance, and an exceptional level of customer service.

This position supports approximately £50 million in annual tuition and related income and requires a detail-oriented, technology-savvy, and proactive professional capable of operating efficiently in a fast-paced, deadline-driven environment.

Key Responsibilities

Billing and Data Management

• Manage end-to-end billing for tuition, transportation, financial aid, after-school programs, and all ancillary charges for the School and its subsidiary.

• Maintain accurate family and student billing records in the school’s finance and student information systems (Microsoft Dynamics Business Central).

• Collaborate with Admissions, and departmental administrators and other internal stakeholders to ensure timely updates to student and fee data.

• Generate, review, and distribute invoices within strict deadlines; ensure compliance with Accounting and VAT regulations as well as school policies and contractual obligations.

• Monitor and reconcile data between finance, admissions, and student databases to ensure billing integrity.

• Prepare and maintain accurate audit trails for all transactions.

Collections and Customer Relations

• Manage the collection of fees and ensure that payments are received in line with the School’s terms and conditions.

• Communicate effectively and empathetically with parents, companies, and sponsors regarding outstanding balances.

• Negotiate payment plans where appropriate, maintaining professionalism and discretion when dealing with sensitive personal circumstances.

• Work collaboratively with the Finance Manager and Director of Finance & Operations to review overdue accounts and agree on next steps.

Reconciliation and Reporting

• Perform regular reconciliations between the fees ledger, bank accounts, and other sub-ledgers.

• Analyse billing and cash flow trends; prepare reports for management, auditors, and the Board as required.

• Produce insightful analytical reports on billing to assist in long-term financial planning.

• Support external audits and provide all necessary documentation related to fees and revenue.

Systems, Innovation, and Process Improvement

• Utilise financial systems effectively; identify opportunities to improve automation, reporting accuracy, and user experience.

• Contribute to digital transformation initiatives such as online payment platforms, automated invoicing, and data analytics tools.

• Ensure compliance with relevant UK financial, consumer, and data protection legislation, including GDPR, Consumer Credit Act, and HMRC guidelines.

• Maintain awareness of Anti-Money Laundering (AML) regulations and apply appropriate due diligence when processing and verifying payments from individuals and organisations.

• Identify and escalate potential compliance or irregular payment concerns to the Director of Finance & Operations.

• Develop and document best practices and standard operating procedures to ensure efficiency and consistency.

Teamwork and Collaboration

• Work closely with colleagues across Finance, Admissions, Operations, and Academic departments.

• Provide support and training to other team members on billing processes and systems.

• Contribute to a culture of continuous improvement, collaboration, and customer service.

Qualifications and Experience

Essential

• A professional qualification in the accounting and finance field or equivalent.

• Substantive experience in an accounting, billing, or accounts receivable role.

• Proficiency with financial management systems (e.g. Business Central, iSAMS, Sage, or similar).

• Advanced Excel and data reconciliation skills.

• Strong understanding of financial controls and internal audit practices.

• Awareness of Anti-Money Laundering (AML) principles and responsibilities.

• Excellent interpersonal and cross-cultural communication skills.

Desirable

• Experience in the education sector, particularly within an international or independent school.

• Familiarity with financial aid administration, bursaries, or corporate billing.

• Experience managing large account portfolios (500+ customers).

• Knowledge of UK accounting standards and charity finance compliance.

Key Competencies and Attributes

• Accuracy and Attention to Detail: Ensures precision and reliability across all financial processes.

• Technological Proficiency: Experienced with finance software, databases, and advanced Excel functions.

• Analytical Thinking: Able to interpret and reconcile complex financial data.

• Communication Skills: Strong written and verbal communication, with diplomacy and cultural sensitivity.

• Deadline Management: Works efficiently under pressure, meeting strict billing and reporting deadlines.

• Compliance Awareness: Understands financial, AML, and data protection responsibilities.

• Team Player: Collaborative, supportive, and approachable.

• Initiative and Innovation: Continuously looks for ways to improve processes and customer experience.

Pawsome Careers - Make Every Day Meaningful

Come and join us as a proactive and purpose‑led Dog Welfare Specialist and be part of something life‑changing - helping people with sight loss live the life they choose.

This is a highly visible and collaborative role requiring regular travel across Manchester, Lancashire, Cheshire, North Stafford, Cumbria and surrounding areas. You'll work closely with colleagues and stakeholders across a diverse geographical area, so flexibility and a willingness to undertake frequent, and occasionally daily, travel is essential. A regular weekly or twice-weekly presence at our Atherton site will also form an important part of the role, enabling effective teamwork, relationship building, and service delivery. Regular hands-on involvement with our dogs is a key aspect of the role, including organising on-site clinics, monitoring health and welfare, and supporting evidence-based welfare decision making. For this role you’ll be working 21 hours per week, worked 9am to 5pm, Monday, Tuesday and Friday.

As a Dog Welfare Specialist at Guide Dogs, you'll play a key role in ensuring our dogs receive the highest standards of care and welfare. Working closely with guide dog owners, volunteers, veterinary professionals and colleagues, you'll provide expert advice, assess welfare needs, interpret complex health information and support informed decisions that maximise canine health, wellbeing and quality of life. The Dog Welfare Specialist will be an expert in canine health and welfare, welfare assessment, veterinary case management and translating complex technical information into practical guidance for a wide range of stakeholders. Our Dog Welfare Specialists play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

Key Responsibilities

• As part of a regional team, assist in the operational delivery of all dog welfare services ensuring best practice.
• Collaborate with the Dog Triage and veterinary services teams to provide in person advice and practical support as appropriate to volunteers and clients within the designated geographical area.
• Adhering to prioritisation criteria carryout in-person welfare assessments, as directed by the Dog Welfare Operations Manager.
• Responsible for gaining all relevant veterinary information to support decisions on treatment plans. Consult with internal and external veterinary professionals and/or clients to identify the most appropriate course of action, maximise the dog's veterinary care and welfare.
• Interpret or clarify technical information to aid understanding for internal and external stakeholders.
• In collaboration with Guide Dog Service (GDS) colleagues, ensure all dogs allocated to the Dog Welfare Specialist, receive required health screens and investigations.

You

You'll have a proactive and solutions-focused approach to canine health and wellbeing, using your expertise to make informed decisions and support positive outcomes. You'll enjoy working in a collaborative and relationship-driven environment, partnering with colleagues, veterinary professionals, guide dog owners and volunteers, with a dedicated focus on delivering high standards of care and evidence-based decision making. You'll act with integrity and honesty in everything you do.

Skills and Competencies

• Vocational qualification specific to canine health and welfare to NVQ level 3 or equivalent.
• One of the following;

1.  2 ‘A’ levels (one of which must be a biological or social science subject) (QCF level 3 / SQCF levels 6-7)
2. OR equivalent qualifications, or experience.

• Able to meet the travel requirements of the role which involves transporting dogs. In the absence of a full valid UK Driving License, you will be expected to demonstrate how you will fulfil this aspect of the role via alternative means.
• Experience working with dogs within a professional environment, applying welfare-based decision making to support positive outcomes.
• Experience coaching, teaching, mentoring or supporting others to develop knowledge, skills or competence.
• Experience of dealing with complex canine health cases in a veterinary, rescue or welfare environment.
• Sound understanding of canine welfare principles and their practical application.
• Good knowledge of common canine health conditions, treatment options and ongoing management requirements.

Benefits

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

How to apply

When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Carer Support Team Lead

35 hours per week (5 days)

Actual salary £27,878

Office base: Harlow, Essex

Could you lead a team to achieve positive outcomes for family carers in West Essex?

We have an exciting management opportunity for a Carer Support Team Lead to join our team, supporting unpaid adult carers. This is a rewarding and varied role leading a team providing information, coaching and peer support for local carers, helping them navigate support systems, and to maintain their own health and wellbeing. You will mainly work in the community as well as from our offices or home.

You will have experience working with Carers, vulnerable or disadvantaged individuals, or working within health, social care, community or voluntary services. You will ideally have experience managing people to deliver high-quality services. Most importantly, you will be passionate about making a difference to the lives of local unpaid adult carers.

Action for Family Carers is a thriving Essex charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

           Managing and leading an area team to achieve positive outcomes for carers

           Demonstrating the impact of the service through monitoring and evaluation

           Developing strong relationships with key local stakeholders

You will need to be:

   Proactive and solution focused

   Passionate about improving outcomes for local carer

   Strong team player with a collaborative approach to working

   An excellent communicator with empathy and active listening skills.

   Confident in the use of IT including Microsoft 365 and CRMs (databases).

   A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

Full induction and relevant training

 Contributory pension scheme

 24-hour Confidential Staff Helpline

An opportunity to help vulnerable families in the local community

A chance to be part of a supportive and friendly team

 Closing date for completed applications: 5pm on 22 September 2026

 For an informal conversation about the role please contact Leesa McKay on 0300 770 80 90.

 Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.

Registered Charity No: 1127164

Communications Officer
Job Description

About Emergency Nutrition Network (ENN)

Emergency Nutrition Network (ENN) works to reduce undernutrition globally. We enhance the effectiveness of nutrition policy and programming by improving knowledge, stimulating learning and building evidence. We are passionate about being network-driven, independent and evidence-based.

Our vision is that every individual caught up in a nutritional emergency, or suffering from malnutrition anywhere in the world, gets the most effective help possible.

Through our work and collaborations, we support agencies and individuals to implement evidence-based nutrition programming, predominantly in low- and middle-income countries and in fragile and conflict-affected states.

ENN’s portfolio includes projects specialising in Infant Feeding in Emergencies, Wasting, Adolescent Nutrition and Management of small & nutritionally At-risk Infants under six months & their Mothers (MAMI), as well as our highly regarded global nutrition publication, Field Exchange.

For more information about ENN’s work see our website. 

Our People

ENN’s team is made up of a range of technical experts in nutrition, with decades of collective experience, and a small, experienced operational team. ENN is highly committed to diversity and inclusion, to enabling and promoting flexible working for our staff, and to supporting continued professional development.

Terms and Conditions

• Hours of work: Full time (37.5 hours per week)
• Type of contract: 12-month fixed term contract, with potential to be made permanent.
• Location: Hybrid or UK-based homeworking with occasional travel to meetings, training events and organisational activities, primarily in Oxford/Oxfordshire. ENN may operate hybrid working arrangements and reserves the right to review working arrangements in the future following consultation. Applicants must have and maintain a valid right to work in the United Kingdom throughout their employment with ENN.
• Holidays: 25 days plus UK public holidays, increasing by one day per annum after two complete years of service to a maximum of 27 days per annum.ENN also provides additional paid office closure days between Christmas and New Year. Pro-rata for part-time staff.
• Pension: Auto-Enrolment to ENN scheme with a generous Employer contribution of 5%.

· Additional Benefits includeDental cover, Life cover, Employee Assistance Programme and Wellbeing contribution.

· Salary: £28,000 to £29,000 per annum, dependent on experience and suitability for the role.

·  

Purpose of the role and Reporting Lines

The Communications Officer will report to the Communications and Digital Manager. The role works closely with our Project Managers, and technical project leads. The Communications Officer will facilitate effective and engaging communications across the organisation (internal and external) with particular emphasis on enabling effective communication of our project’s work/outputs, demonstrating impact, and enhancing dissemination to a wider and more diverse audience.

We are looking for someone with a passion for translating technical nutrition/public health content and communicating it to a broad array of stakeholders, ensuring it is widely accessible, to drive effective and positive change in nutrition policy, practice and research at global, regional and national levels.

Key Responsibilities:

Support the Communications and Digital Manager in executing ENN’s communication strategies (both internal and external) by:

Project Communications, Publication and Dissemination

· Plan and execute a communication and dissemination plan for each project/output, working alongside the technical project lead, project manager and communication and digital manager, within budget/resourcing.

· Produce an array of professional dissemination resources (e.g. social media content, brochures, posters, visual abstracts etc) to effectively communicate our work to different audiences (both technical and non-technical)

· Create engaging visual multimedia content for use on ENN websites, social media channels and online events, under the support and direction of the Communications and Digital Manager.

· Manage an image bank, ensuring that it is refreshed, and that all imagery has been appropriately licensed/credited. Identifying suitable imagery for use in various contexts.

· Support with procurement, coordination and briefing of copyeditors, designers, videographers, translators, printers and other external communication service providers as needed. Review and check proofs and coordinate feedback/revisions.

· Assist with the production and dissemination of ENN’s flagship publication Field Exchange (both print and digital in English and French).

· Set up and administer online meetings, launch webinars, and in-person dissemination events e.g., conference side events etc.

· Create and administer surveys seeking feedback on our work including collation and formatting of results.

Website and social media

· Online content production and day-to-day updating and uploading of content on ENN’s website, and YouTube channel.

· Manage social media campaigns for projects/outputs/events, including drafting and posting content across platforms (LinkedIn, Facebook, WhatsApp Community, en-net forum)

· Plan and manage a social media calendar, scheduling posts and aligning content with relevant days/upcoming events in the sector relevant to ENN’s work.

· Support with delivering training/instruction, producing guidance, for staff on use of social media, comms/website, AI etc.

· Maintain the CRM system (network signups through the website), and communication to our networks via newsletters, ensuring that data protection procedures are adhered to.

Communication Monitoring and Analysis

· Monitor and analyse communications data and produce reports to improve performance and grow our audience and reach

· Ensure that monitoring sources (including Google Analytics/DOIs) are up to date and collection of website monitoring data is functioning properly.

· Support with data visualisation

Digital Fundraising

· Undertake research on potential funding opportunities/sources, and support with developing funding proposal with a focus on digital fundraising

Person Specification Essential

· Knowledge or strong interest in communication in nutrition, global public health, and / or the humanitarian/development sector.

· Excellent communication (in both English and French): writing, editing, presenting and proof-reading skills; the ability to write content for websites/social media including adapting technical language and content to appeal to a wide and diverse audience.

· Experience producing high-quality communication and dissemination products using a variety of digital tools/software.

· Creative vision to help develop appealing content that is accessible, with an eye for detail and design. Able to innovate and problem-solve. Open to learn new skills.

· Experience in organising high level dissemination events e.g. launch webinars/ conference events, online and in-person.

· Strong organisational skills, with experience of prioritising a varied workload and meeting deadlines using own initiative and with minimal supervision.

· Excellent attention to detail and ability to consolidate data and information with a high degree of accuracy.

· Strong interpersonal skills, able to work both autonomously and as a member of a dispersed and diverse team.

· Good cross-cultural communication skills with an understanding of, and commitment to, equal opportunities and diversity.

· Experience in creating /uploading website content and working with online content management systems.

· Proficiency with mainstream social media platforms (e.g., YouTube, Threads, LinkedIn, Instagram) and experience using social media effectively for business purposes.

· Ability to use Adobe Suite, Canva and video/podcast editing software e.g. Riverside.

· Strong technical skills including fluency in Microsoft Office

Desirable

· Practical experience in web design and functionality

· Experience in filming interviews/producing podcasts

· Experience working with CRMs web and email management platforms (e.g., Brevo, Salesforce, HubSpot, Drupal, Mailchimp)

· Experience with Google Analytics and/or other website data analytics and data visualisation tools.

· Other Language skills (e.g. Spanish, Arabic) are not essential but will be a plus as we also produce content in these languages

Eligibility to work:

The successful applicant will be required to demonstrate that they have and can maintain the Right to Work in the United Kingdom throughout their employment with ENN. This includes evidencing a UK National Insurance number and UK tax residency. A Certificate of Sponsorship, visa sponsorship and relocation package are not available for this position.

ENN is committed to diversity and inclusion, and to building a culture where every staff member and volunteer is recognised and valued as an individual. We actively encourage applications from a broad range of experiences and backgrounds.

Application Process

Please submit a Cover Letter (no more than 1 page) and CV no later than 23:59 on Tursday 1 October 2026. 

Job Description: Finance Officer

Post Title: Finance Officer

Contract type: Fixed term 12 months (with 1 month probation) starting immediately.  There is the possibility of an extension beyond this period. 

Hours: 28 hours a week

Working pattern: Monday, Tuesday, Wednesday, Thursday (9am – 4pm). To be done from office, Wednesdays work from Home.

Managed by: Chief Executive Officer

Salary range: £28K to £31K pro-rata (Actual £22,400 to £24,800) depending on experience.

Summary

The postholder will be responsible for the day-to-day finance of Rainbow Haven. Tasks include managing the day-to-day finance system and records; producing regular and accurate financial reports.

The postholder will work closely with, and report to, the Chief Executive Officer.

Main Duties and Responsibilities

Financial support

1. Production of timely and accurate monthly management accounts.

2. Prepare rolling monthly cash flow reports.

3. Manage the organisations different funding streams.

4. Support the payroll process as necessary.

5. Work with the CEO to create finance reports for funders and donors.

6. Work with the CEO to create reports and present financial records to external auditors, the finance committee and TEMCA Board as required.

7. Manage and reconcile bank accounts.

8. Raise and pursue payments of invoices related to income as required.

9. Balance Sheet reconciliation work.

10. Maintaining accurate petty cash, supplier invoices and online payments via the QuickBooks online system.

11. Any other ad hoc duties as required.

General

1. Be an effective member of the team, helping to ensure the smooth running of the centre and its services.

2. Promote the welcoming and friendly ethos of Rainbow Haven at the drop-in sessions and with partner agencies. 

3. Maintain confidentiality regarding finance and client’s information at all times.

4. Recognise, respect and promote the different roles and diversity of the individuals within the team.

5. Support the volunteering roles at Rainbow Haven.

6. Attend team meetings, supervision and training as required.

7. Adhere to the health and safety policy, equal opportunities policy and all other policies.

8. Assist in ensuring the security of the building during working hours and at the end of the day.

Administration where possible

1. Maintain an efficient and well-organised office, taking responsibility for its day-to-day running and supporting the needs of staff, volunteers, service users and the broader organisation

2. Take responsibility for office equipment and resources, including ordering of stationary and other office items as required, and arrange for maintenance and repair of office equipment as needed.

3. Deal with internal and external contacts by managing the info email.

4. Maintain Rainbow Haven’s IT systems, develop new systems that support the work of the organisation, and arrange for IT equipment to be maintained and repaired as needed.

5. Oversee Rainbow Haven’s email and Office 365 systems, working with our IT contractors to ensure our systems are fit for purpose.

6. Work within the organisation’s policies and procedures, and ensure all office and administration work is line with these.

7. Any other ad hoc admin duties as required.

About the candidate

1. Experience using QuickBooks online accounting system is desirable.
2. Experience in non-profit finance is preferable.
3. Confident IT skills, including advanced Excel and working knowledge of Word and PowerPoint.
4. Flexible and adaptable, with an ability to work to deadlines.
5. Highly analytical with excellent attention to details.
6. A collaborative team player, able to work effectively across functions.
7. Excellent English, strong written and verbal communication skills, with the ability to explain financial information clearly.
8. Kind, honest and transparent.

• You will be required to have a DBS check and be able to demonstrate that you are permitted to work in the UK.

About Rainbow Haven

Rainbow Haven is based in Gorton, Manchester. We are a community service for refugees, asylum seekers and other migrants needing support. We have a weekly open-access advice drop-in session, with follow-on appointments.  At our drop-in sessions we welcome people to our centre and offer advice and information, hot lunches and social/well-being activities.  We offer a range of other well-being, educational and social activities, including classes in digital skills and ESOL and other targeted support to help people into further education or employment; and opportunities for particularly isolated groups such as new mothers, to connect with each other and with relevant professional services. 

Our service users come from many different countries and speak many languages.

We receive funding from a wide range of charitable foundations, from local authorities and through partnerships with other local charities in the sector. 

Rainbow Haven is a project of The East Manchester Community Association (registered charity 1131060).

Our team

Our friendly staff team has 10 permanent members.  We also offer short-term ‘Apprentice’ placements so that people new to the country can have a first experience of working in the UK. We have over 40 volunteers who play a vital role in delivering our services; many volunteers move on to further training and employment.  We host social work students on placements who work with our advice team,

Our values

We provide a welcoming, inclusive workplace and have diverse teams of staff and volunteers.  Many of our staff, volunteers and Trustees are from refugee and migrant backgrounds themselves and speak different community languages as well as English. We promote opportunities to people who might feel excluded from other workplaces due to their experiences of migration and the immigration system and their lack of work experience in the UK.

How to apply

Please send us your CV plus a covering letter setting out how your qualifications and experience are ideal for this job. Please also give us the names and contact details of two referees who can comment on your suitability for this post. 

Closing date: [04.10.2026]

We will interview shortlisted candidates on: [12.10.2026]

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements of the role Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills 

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Please see the job description and person specification for the full list of requirements and specifications.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of the induction period with a minimum 60% office based. 

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program. 

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

Senior Exercise and Wellbeing Officer

21 hours (3 days per week) Fixed-term contract to 31 March 2027, (potential to become permanent subject to funding) / Salary £18,211 Per annum (£30,352 Full Time equivalent)

A rewarding and varied role where you will make a real difference to the health, wellbeing and independence of older people.

Age UK Croydon is looking for an enthusiastic and motivated Senior Exercise and Wellbeing Officer to help guide our Healthy Lifestyles Service. Our Healthy Lifestyles Service delivers a range of activities including seated and standing exercise programmes, health checks, social engagement opportunities, health hubs and Memory Tree Cafés for people living with dementia and their carers. Services are delivered across community venues and care homes throughout Croydon.

About the Role

As our Senior Exercise and Wellbeing Officer, you will play a pivotal role in improving the health, wellbeing and independence of older people across the community. Working closely with the Healthy Lifestyles Service Manager, you will help shape and deliver a range of meaningful activities while providing day-to-day support and guidance to staff and volunteers.

Key responsibilities include (but are not limited to):

• Leading, supporting and motivating two Exercise and Wellbeing Officer and a dedicated team of volunteers.

• Delivering engaging seated and standing exercise sessions that help participants improve their mobility, strength, balance and confidence.

• Building and nurturing strong relationships with care homes, community venues, health professionals and partner organisations to maximise our reach and impact.

• Supporting the planning, development and continuous improvement of health and wellbeing programmes that make a real difference to people's lives.

This is a varied and rewarding role, offering the opportunity to combine leadership, partnership working and direct service delivery while helping older people stay active, connected and independent.

About You

We are looking for someone who is energetic, approachable and committed to supporting older people to live healthier, more connected lives. 

You will have:

• Level 2 Fitness Instructor qualification, Exercise Referral qualification, Otago Exercise Programme, REACT qualification, or another relevant physical activity, fitness, falls prevention or rehabilitation qualification.

• Experience of monitoring projects and reporting on outcomes and performance.

• Knowledge of the health and social care sector

• Strong communication, organisational and administrative skills

• Good IT skills, including Microsoft Office and database systems.

• Experience or qualifications in health promotion, nutrition, health checks, chair-based exercise or group exercise delivery.

• Experience of risk assessment and health and safety management. 

Closing date for applications: 28th September 2026

Interview Dates: TBC

 This post is subject to a Disclosure and Barring Service check

Role: Humanitarian Management Trainee - Human Resources and Membership

Hours: Full-time 

Pay: £35,000 GBP gross per annum

Duration:18 months (with possible extension dependent on funding)

Location: UK-based with international deployment

Are you looking to kickstart your career in the humanitarian sector? Is your ambition to develop towards leadership roles in humanitarian work? And are you willing to work hard, learn by doing, and contribute to humanitarian work by doing everything it takes to deliver lifesaving health emergency responses?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit. 

We are excited to launch our Humanitarian Management Trainee Scheme, offering three distinct trainee roles in the areas of MEAL, Communications and Human Resources & Membership. The Humanitarian Management Trainee Scheme presents an unparalleled learning opportunity for early-career professionals who are committed to a career in humanitarian work. It is an opportunity to accelerate your development towards future leadership roles in the humanitarian sector. 

The Humanitarian Management Trainee Scheme consists of an 18-month pathway designed to provide in-depth exposure to humanitarian health programming through a structured professional development plan. You will embed within a team, gaining practical experience and contributing actively to its work and priorities and those of the wider organisation, both at Headquarters and in the field. Alongside this, you will undertake formal and informal professional development through training, mentoring, shadowing and on-the-job learning. 

The traineeship is a structured development opportunity and is not intended to fill an established role within UK-Med’s organisational structure. 

As a trainee, you will: 

• Embed within a team at UK-Med Headquarters, gaining practical experience while contributing to our wider humanitarian preparedness and activities. 

• Deploy internationally to assist in delivering humanitarian health responses. 

• Participate in tailored training, mentoring, shadowing and on-the-job learning to build your skills, knowledge and experience. 

You will have relevant qualifications or equivalent professional experience, with an established technical foundation in your chosen field. Some professional and international experience is essential, alongside a strong interest in applying your existing skills and developing your career within the humanitarian sector.

How to apply

We strongly recommend that you read the Candidate Information Pack - Humanitarian Management Trainee - HR & Membership - Sept 2026 before applying for this role.

To apply, please submit a current CV and answer the application questions:

Please apply below, as soon as possible and no later than Thursday 8th October 2026.

Our selection process is designed to understand your potential, motivation and suitability for the Humanitarian Management Trainee Scheme, as well as the skills and experience you would bring to your chosen pathway. 

Shortlisted candidates will first be invited to an online interview. Following the interview stage, selected candidates will then be invited to attend an in-person assessment in Manchester. The assessment will include a range of individual and/or group activities designed to explore your skills, approach and potential. 

The in-person assessment is expected to take place on the 19th of November in Manchester. If you progress to this stage, you will be expected to attend in person, so we encourage applicants to keep this date available where possible. UK-Med will provide further information regarding the assessment and associated travel/logistical arrangements to candidates invited to this stage. 

Please note: Due to the nature of this role, candidates must be deployable without the need for additional visa applications to Schengen countries. This requirement is essential for operational reasons to ensure swift and efficient deployment in humanitarian settings, enabling timely and effective responses to crises. 

Applications for work in the UK can only be accepted from people with an existing right to work in the UK. 

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse.We conduct thorough vetting before any appointment is confirmed. 

UK-Med is committed to the principles of diversity, equality, and inclusion.We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Macclesfield.

Position: 000052 Stroke Association Support Coordinator

Location: Home-based, Macclesfield, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Part-time, 28 hours per week

Salary: Circa £22,600 per annum (FTE circa £28,300 per annum)

Contract: Fixed term contract until 31 March 2027. Our services are contracted. We currently have funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 11 October 2026

Interview Date: First round interviews 16 October 2026. Second round interviews 22 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Experience/background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and an ability to maintain accurate records.
• An affinity with the values of the Stroke Association.
• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Yellow Door is an amazing charity that is quite literally changing lives for the better  across the Hampshire area, with a team of around 100 staff and volunteers, working  together to prevent and respond to domestic and sexual abuse. We provide a diverse  and innovative range of services to local people of all ages and genders. Last year we  engaged with over 4,500 clients to provide crucial support, information, and in some  cases a lifeline. Right now, our services have never been more in demand, so our  volunteers and supporters are absolutely critical to us. Would you like to be part of  our amazing team that is changing lives for the better in the Southampton area? 

About the Role 

Yellow Door is seeking an experienced and compassionate Advocacy Services Coordinator to  support the delivery of our Independent Sexual Violence Advocate (ISVA) and Diversity &  Inclusion Advocacy services. 

You will coordinate referrals, undertake risk and need assessments, allocate cases, support  advocacy staff, and help ensure high-quality, trauma-informed services for survivors of domestic  and sexual abuse. 

About You 

You will have: 

• Experience in advocacy, safeguarding, domestic abuse, sexual violence, or related support  services 

• Strong risk assessment and case management skills 

• Experience coordinating referrals or service delivery 

• Excellent communication and organisational skills 

• A commitment to equality, diversity, and trauma-informed practice 

• The ability to manage competing priorities in a fast-paced environment 

Experience supervising staff, volunteers, or practitioners would be advantageous.

Why Join Us? 

At Yellow Door, you'll be part of a dedicated team making a real difference to the lives of  survivors and families across Southampton and Hampshire. We offer: 

• Hybrid working opportunities 

• Ongoing training and professional development 

• Supportive supervision and wellbeing-focused culture 

• Opportunity to contribute to innovative and impactful services 

This role is subject to an Enhanced DBS check and is an essential car user post. 

Closing date: Friday 2nd October 2026 at 5 p.m. 

Interview date: Tuesday 13th October 2026 

Once your application has been reviewed, we will contact you if you have been  shortlisted for an interview. 

We are an equal opportunities employer and operate a TOIL system to support flexible  working. We pride ourselves on being an inclusive place to work, where everyone can feel  they belong and has something valuable to contribute. For this reason, we warmly welcome  applicants from all parts of our rich and diverse community, particularly those from under represented groups. Yellow Door works across Hampshire and is based near central  Southampton with free staff parking and opportunities for professional development.  

Yellow Door is committed to safeguarding and promoting the welfare of children, young  people and adults at risk, we expect all staff and volunteers to share this commitment. This  post is subject to an enhanced DBS Disclosure.  

Important information: To maintain appropriate professional boundaries, former service  users will not be considered for employment for two years after their relationship with the service has ended.

Help Restore the Rivers of the North East 

Tyne Rivers Trust is looking for a proactive and enthusiastic Project Delivery Officer to deliver ambitious river and habitat restoration projects that will help make the North East more biodiverse and resilient to a changing climate. 

We work to restore the rivers of the Tyne and Northumberland, from Cumbria and South Tyneside to the coastal streams around Budle Bay, for the benefit of people and wildlife. Following our expansion to include the Northumberland River catchments, we are entering an exciting period of growth, with increasing opportunities to deliver practical restoration at scale. 

This is a hands-on role for someone who wants to turn restoration plans into action on the ground. You will work alongside our talented technical team, landowners, consultants, contractors and partners to deliver high-quality projects that restore rivers, improve habitats and enhance the health and resilience of our catchments. 

About the Role 

As Project Delivery Officer, you will have responsibility for the delivery of river and habitat restoration projects, taking them from development through consenting, procurement and construction to completion, with support from our Project Delivery Manager and technical specialists. 

The role will involve delivering a range of projects, including river restoration, wetland creation, floodplain reconnection, natural flood management and habitat improvement. Working alongside colleagues with expertise across river, land, species and water management, you will coordinate contractors and consultants, manage budgets, undertake site visits and work with landowners and stakeholders to deliver safe, effective and high-quality restoration projects on the ground. 

There may also be opportunities to deliver commercial environmental projects through our consultancy arm, River Catchment Services, helping to generate vital income for the Trust. 

Key Responsibilities 

Restore habitats 

• Manage contractors, consultants, schedules, procurement and budgets to ensure effective delivery of river restoration, habitat creation, floodplain reconnection, natural flood management and wider environmental improvement projects to completion 

• Deliver all works in line with CDM 2015 regulations 

• Work with landowners, partners and stakeholders to secure permissions and agreements and support effective project delivery.

• Undertake regular site visits, oversee works and resolve issues to ensure projects are delivered safely, on time and to the required standards.

• Manage project documentation, close-out and post-project monitoring, capturing outcomes and lessons to inform future restoration work. 

Work with Landowners, Land Managers and Partners 

• Build positive working relationships with landowners, land managers, partners, consultants, contractors and other stakeholders. 

• Work collaboratively to identify and develop opportunities for river restoration and habitat creation. 

• Communicate technical and practical aspects of restoration projects to a range of audiences. 

• Help identify opportunities to deliver multiple environmental benefits through integrated catchment restoration. 

Project Delivery 

• Maintain project programmes, budgets, risks and reporting requirements for assigned projects. 

• Develop work programmes and delivery plans, identifying emerging risks, delays and resource requirements. 

• Contribute practical delivery input and cost information to funding applications and project proposals. 

• Help develop consistent approaches to project mobilisation, procurement, contractor management and project close-out. 

• Contribute to improving TRT’s project delivery systems and processes as our restoration programme expands. 

About You 

We’re looking for someone who combines practical project delivery skills with a passion for restoring rivers and wildlife-rich habitats. 

You will bring: 

• Experience delivering environmental, river restoration, habitat creation or construction-based projects. 

• Experience managing contractors and consultants and coordinating practical works. 

• Experience working with landowners, farmers, partners or other external stakeholders. 

• Experience developing project programmes, budgets and delivery plans. 

• An understanding of river restoration and habitat creation principles. 

• An understanding of environmental regulations, consenting and planning requirements. 

• A good understanding of CDM Regulations 2015 and construction project delivery. 

• Excellent organisational skills, attention to detail and the ability to prioritise. 

• Strong problem-solving skills and a practical, solutions-focused approach. 

• Good communication skills and the ability to work collaboratively with a wide range of people. 

• A willingness to learn and develop your knowledge and skills. 

Knowledge of natural flood management, wetland creation, fisheries or catchment restoration would be an advantage. Experience of procurement, tendering, GIS or relevant construction qualifications would also be desirable. 

Why Join Tyne Rivers Trust? 

This is an exciting opportunity to join an ambitious environmental charity at a significant point in its development. As our work expands across the North East, you’ll have the opportunity to play a key role in delivering practical restoration projects and helping shape how we restore rivers at scale. 

We offer: 

• Flexible and hybrid working. 

• A supportive, passionate and collaborative team. 

• Opportunities for learning, professional development and career progression. 

• A varied role working across a diverse range of river and habitat restoration projects. 

• The opportunity to work alongside experienced scientists and environmental specialists. 

• The chance to see your work translate directly into practical improvements for rivers, wildlife and communities. 

Interested? 

If you’re a practical and collaborative professional who wants to make a real difference on the ground, we’d love to hear from you. 

Join us and help restore healthier rivers, wildlife-rich habitats and resilient catchments across the North East. 

We are seeking an experienced and motivated Social Prescribing Team Lead to oversee the delivery and ongoing development of Bexley's Social Prescribing Service. This is an exciting opportunity to lead a dedicated team supporting residents to improve their health, wellbeing and independence through access to community-based support. 

As Team Lead, you will provide operational leadership to a team of Community Wellbeing Coordinators, ensuring high-quality, person-centred support for residents. You will work closely with GP practices, NHS partners, commissioners, local authority teams and voluntary sector organisations to strengthen partnerships, identify emerging community needs and support service improvement across the borough. 

This role combines leadership, partnership working, quality assurance and performance management responsibilities with a small resident-facing caseload. 

We are looking for someone with: 

• Experience of leading, supervising or supporting staff or volunteers. 

• Strong relationship-building skills and experience working across organisations and sectors. 

• Experience using data, performance information and reporting to improve services. 

• Knowledge of safeguarding responsibilities for adults, children and young people. 

• An understanding of social prescribing and person-centred approaches. 

• A passion for reducing health inequalities and supporting stronger communities.

If you are a motivated leader who wants to make a real difference to residents and communities across Bexley, we would love to hear from you. 

Why Work for Us
• Hybrid working 
• Additional Birthday Day off 
• Flexitime and TOIL 
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card 
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme

12-month fixed-term contract | Full-time 

Salary: £58,560 – £71,480 per annum

Hours: 35 per week

Location: Home-based with regular national travel 

Job reference number: 1766

Help shape the future of Cranstoun’s services 

Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people. 

Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Services to join our senior management team. 

This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation. 

The role 

Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers. 

You will lead nine services with nine direct reports, spanning criminal justice and housing/homelessness provision. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support. 

You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early. 

You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services. 

What you will be accountable for 

As an Assistant Director, you will take senior operational accountability for: 

• Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.  
• Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.  
• Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.  
• Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.  
• Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.  

You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together. 

You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement. 

Who we are looking for 

We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams. 

You will bring a strong track record of: 

• leading safe, high-quality services for people with complex needs;  
• safeguarding, quality and operational risk management;  
• contract and performance management;  
• managing significant service budgets and improving financial performance;  
• building effective relationships with commissioners, regulators and strategic partners;  
• leading service improvement, mobilisation and organisational change;  
• developing senior operational managers and addressing underperformance; and  
• using performance, quality, workforce and financial information to provide assurance and drive improvement.  

You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio. 

Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities. 

Specialist experience 

For this role, you will need significant leadership experience across both Criminal Justice and Housing/Homelessness services, including housing or accommodation-based provision. 

You will understand the complexity of working across criminal justice, housing, local government and other statutory systems and be experienced in building effective relationships with commissioners and partners while maintaining strong operational and contractual oversight. 

This is a 12-month fixed-term appointment at an important stage in Cranstoun’s transformation, offering the opportunity to lead a significant portfolio, strengthen operational performance and help shape the future development of our operating model. 

Be part of Cranstoun’s next chapter 

Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities. 

As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services. 

This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement. 

Find out more 

Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.

Please note: All posts are subject to an Enhanced DBS check.

How to Apply:

For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 20 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582