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IT & Data Support Officer
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Job Title: IT and Data Support Officer
Location: Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, as well as some home working might be possible
Salary: £28,560
Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. Flexibility may be required as per requirements of the service/department
About the role
We are looking for an IT and Data Officer to join our central team, working in collaboration with our services which are our Independent Approved Premises (IAP). You will maintain and support our data systems and IT infrastructure across our services, responsible for managing CRM systems and supporting with first line IT queries which could include ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting.
You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and addressing any data or system related issues. You will support with continuous improvement for the service and wider organisation.
About you
We're looking for someone who is passionate about IT and data, able to utilise this within a practical working environment. You will be confident in using various tools and software with transferrable skills. We're looking for someone who understands SIG and what we do as an organisation, with a judgement free mindset, and comfortable working within any of our services, able to build good professional relationships with our staff internally, our residents, and external partners. We look for:
- Skills in data input, extraction, and reporting
- Skills in online platforms and systems, ideally Power BI, Trello, Inform, and Microsoft Office
- Familiarity in externally used systems by Ministry of Justice is highly desirable
- Ability to translate and present technical knowledge and information to non-technical teams
- Ability to deliver training to staff at all levels in reference to use of systems and develop training videos/materials
- Working knowledge of business intelligence/reporting and database
- Excellent communication skills and ability to deliver a rounded customer service experience both written and orally, and build effective relationships with others at all levels
- Ability to problem solve, use own initiative, and work in a proactive manner
- Ability to manage own time and determine priorities with competing tasks and meet deadlines
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Job Title: Links Project Coordinator
Location: Mid & South Essex
Reports to: Links Project Lead
Salary: £27,397.50
Job Type: Full-Time, Permanent
Hamelin exists to reimagine life for individuals with learning disabilities and autism, enabling limitless possibilities. Hamelin is seeking a confident coordinator to support our expanding Links Project. In this diverse role, you'll play a pivotal part in ensuring our individuals meet their goals and create a lasting impact in our communities as well as being the first point of call for new individuals accessing the service.
Links Project: This initiative focuses on enabling adults with learning disabilities to engage in community activities through befriending, mentoring, and peer-led programs, all supported by our dedicated volunteers. As the Project Coordinator, you will support the key administrative tasks that keep this project running smoothly.
The Project Coordinator will support referrals with specific aims and objectives within the project scope – for example traveling to meet a friend, accessing sports, increasing confidence and ensuring isolation is reduced.
In your day-to-day role, you will be striving to build, expand and strengthen the project whilst working closely with the Project Lead ensuring all key performance indicators and any project targets are met. The role is responsible for onboarding individuals into the project as well as completing ongoing assessments and gathering feedback.
This role is crucial in making sure we deliver exceptional service, stay compliant, and run our project efficiently— whilst ensuring our mission, vision and values are not compromised.
Project Skills:
- Support with the daily operations of the project scope.
- Adhere to the strategies to grow and enhance the projects, meeting the ever-changing needs of those we support.
- Awareness of resources and volunteer efficiency to ensure we get the best possible outcomes for the individuals we support.
Teamwork:
- Work in partnership with Hamelin’s Volunteer Manager.
- Ensure the project remains a motivated team that aligns with our values and goals.
- Report on the performance of the current project, providing feedback and support to ensure high standards of care and efficiency.
Compliance and Quality Assurance:
- Follow Hamelin’s policies and procedures to maintain best practices and regulatory standards.
- Implement and oversee quality assurance processes, including gathering feedback from project participants and colleagues to keep improving our service delivery.
- Engage with and become involved with continuing self-development.
Stakeholder Engagement:
- Identify, build and maintain strong relationships with project participants, families, local and health authorities’ representatives, and other key stakeholders.
- Represent the Charity and service at meetings, events, and forums, advocating for the needs and rights of those we support.
- Work closely with other teams and services within the Charity to ensure a unified approach to care and support.
Business Development:
- Identify and exploit opportunities for expanding the service, from new partnerships and funding sources both inside and outside health and care to innovative care models.
- Prepare and present feedback and data when required to the project lead.
- Lead marketing and promotion of the service, boosting awareness, interest and attracting new project participants.
Other Requirements:
- Be ready to work flexibly, which could include weekends and bank holidays. You might also be asked to work in different services as needed.
- Complete all required training, whether through e-learning or in-person courses.
- Adhere to our published policies, procedures, and standards.
About you
It’s essential that:
- You have at least two years’ experience within a coordination/administration service for individuals with learning disabilities and/or autism.
- You have a proven track record of successful project administration.
- You hold a valid driver’s license and have access to a vehicle.
- You can work flexibly across locations in Essex to fulfil the requirements of the role.
- We are a values-driven Charity, and it is essential that all our colleagues truly live out our core values which are - We think differently, We enhance lives, and We are community.
It’s desirable that:
- You have experience working in a Charity or Non-profit Organisation.
- You have links within community services.
- You have experience in IT systems.
- You’re familiar with the local community and relevant stakeholders.
*Interviews will take place the W/C 17th of November*
Defining care for a better future
The client requests no contact from agencies or media sales.
Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life
HOME-START HILLINGDON (HSH)
Co-ordinator (Full-time)
We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.
Purpose of the Role
Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support. Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation
Key Responsibilities. As a HSH Co-ordinator you will:
- Carry out initial home-visits and support families to set and monitor goals
- Match volunteers with families according to need and capacity
- Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
- Supervise an appropriate caseload of volunteers and enable them to support families
- Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
- Contribute to the delivery of the Volunteer Preparation Courses
- Contribute to recruiting, selecting and preparing suitable volunteers
- Support the evaluation of the impact of HSH’s volunteering programme and family support
- Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups
You will need to be a car owner/driver
Closing Date: Monday 17th November at 9am Interview Date: Monday 1st December
(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)
It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.
Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.
The client requests no contact from agencies or media sales.
The Early Intervention Coordinator is a key role within the School Based Needs Service, working as part of the borough and district-based community teams, comprised of NHS staff and third sector workforce under the umbrella of The Surrey Wellbeing Partnership. This team will build support around schools offering a wide menu of services across a cluster of schools based on borough/district boundaries.
The role of the EIC is to deliver and support children and young people through one- to- one direct work, small group sessions and signposting to specialist services. These interventions will be delivered across a network of secondary schools in the Runnymede, Surrey Heath and Waverley areas.
Responsibilities
1. Design, deliver and review evidence-based interventions for children and young people which aim to improve mental health and well-being and build on existing strengths
• Assess the needs and strengths of the referred young person and help them identify individual goals to achieve desired change (Goal Based Outcome Assessments).
• Manage own caseload of children and young people facing a wide range of issues, in both one to one and group settings, to address emerging needs and help build resilience, develop coping strategies and improve their mental health & wellbeing.
• Provide advice, guidance and signposting to young people and their families, that will connect them to resources that will support young people’s wellbeing.
• To operate at all times from an inclusive values base, which recognises and respects diversity and ensures all work is sensitive to a range of ethnic, cultural and religious groups, is gender sensitive and anti-discriminatory.
2. Develop and maintain relationships with key school staff in secondary schools and Schools Based Needs Team
• Work in close partnership and collaboratively with pastoral staff in school, Surrey Wellbeing Partners, Surrey and Borders NHS Partnership, Surrey Children’s Services, local Mental Health Support Teams and other community-based services to provide the most effective service for children, young people and families.
• Ensure that children and young people with more intensive support needs are put in touch with relevant Intensive Intervention services (whilst continuing to provide support until the intensive support is in place).
3. Impact, Monitoring Evaluation and Reporting
• Accurately record individual engagement and evidence of change using appropriate outcomes data to ensure support programmes can be accurately monitored and evaluated.
• To collect and share case studies that demonstrate good practice and the impact of interventions on outcomes for children and young people.
• Work with colleagues and line manager to ensure that your work is aligned to organisational strategy, key objectives and annual plans and budgets.
4. Personal Development/Other Duties
• Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon
• Work within Eikon’s internal policies, safeguarding, health and safety, and data protection regulations
• Work as part of a team to lead and inspire collaboration across Eikon
• Attend training as discussed and agreed between yourself and line manager
• Attend team meetings and engage in 1:1 supervision
• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
• Be responsible for equipment/resources linked to service delivery
• Work across multiple geographical locations
Helping young people feel safe, heard and supported



The client requests no contact from agencies or media sales.
Communications and Marketing Coordinator
Salary: £32,000
Full time, permanent role
Based on our central London office with hybrid working offered
We are seeking a creative and proactive Communications and Marketing Coordinator to play a pivotal role in telling Theatres Trust’s story, and the stories of the theatres we support, to a wider audience.
Working with the Head of Communications and Marketing, you will support the development and delivery of Theatres Trust’s communications strategy and contribute to embedding our brand and tone of voice across all our communications. A central part of the role will be working with our sector specialists to turn complex, detailed and technical information into compelling case studies to promote our services and highlight our impact to key stakeholders across the theatre sector and beyond.
You will be responsible for producing two of Theatres Trust’s key communications products: Theatres Magazine, our digital publication for supporters, and NewsDigest, our monthly e-newsletter, as well as helping to develop our social and digital channels. There will also be the opportunity for you to take the lead on the full communications lifecycle of specific projects such as grant programmes and events.
For someone with a passion for the power of words and a strong eye for design, this is an interesting and varied role, offering the scope to develop and enhance your skills across the full range of communications and marketing disciplines. You may have worked in a communications or marketing position already, or you may have transferrable skills from another role, studies or voluntary experience. Theatres Trust is a small team with big ambitions and is undergoing a period of transformation, so the willingness to take on a wide range of duties and adapt to evolving priorities is a must.
How to apply
To apply, please got to Theatres Trust website to access the full job pack and send your CV and a cover letter of no more than two A4 pages each, along with a completed Equal Opportunities monitoring form, by email to the address listed. Please use the subject line “Communications and Marketing Coordinator Application”.
Please don’t include headshots or photos of yourself in your application. Your name and contact details will be redacted before your application is passed to the shortlisting panel.
Deadline for applications: 10am on Monday 24 November 2025
Interviews will take place at the Theatres Trust offices on Tuesday 9 December. Please confirm that you are available on this date in your cover letter.
If you have any questions or would like to discuss the role and organisation before applying, please contact Laura Wootten, Head of People, Operations and Finance.
We are committed to being an equal opportunities employer and actively encourage people from a wide variety of backgrounds, experience and skills to join us and influence and develop our working practice. We particularly encourage applications from Black and global majority people, and candidates who self-identify as disabled.
All candidates who self-identify as disabled and who demonstrate that they meet the minimum criteria will be invited for an interview, in line with the Equality Act 2010.
The client requests no contact from agencies or media sales.
Do you have a strong grasp of UK tax regulations, a passion for compliance, and a desire to use your skills for a greater purpose?
We are seeking an experienced Tax Accountant to join our Finance team, supporting the Head of Global Controllers and Deputy Financial Controller in ensuring charity tax compliance across the organisation.
Key responsibilities would include:
- Preparation and submission of VAT and Corporation Tax returns
- Providing expert tax advice and design - Monitoring tax developments and advising teams and senior leaders on complex charity tax matters
- Maintaining and reviewing tax processes and systems
You will be a Chartered Tax Advisor or a qualified accountant with experience of partial exemption and reverse charge VAT and of providing tax advice in the charity sector.
If you are looking for an opportunity to utilise your technical expertise in a purpose-driven environment, we would love to hear from you.
Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office at least 2 days a month.
Please note: This is a part time role working 21 hours per week. The full time salary is £51,460 per annum and the part time salary is £30,876 per annum.
All applicants must be committed to Tearfund's Christian beliefs.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Genuine innovation. Visionary solutions. Surprising results.
Lead CRM Engineer - Salesforce
£74,000 - £79,000 plus
Reports to: Head of Engineering
Grade: P3
Directorate: Chief Operating Office
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 16 November 2025, 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: 2 stage interview process which will involve competency and technical assessment.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
The Lead CRM Engineer is responsible for taking a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, reduce technical debt and operational risks.
In addition the Lead CRM Engineer should design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; apply specialist knowledge to identify improvements.
What will I be doing?
- Lead in all aspects of the software development life cycle e.g., requirements, analysis, design, implementation, testing and documentation
- Apply Lean and Agile principles to develop high quality code that has minimal bugs, adheres to CRUK standards and is highly supportable
- Work either independently or in collaboration with Solution Architects to design new solutions in line with the CRM Engineering strategy
- Start the development of new products from scratch, leading on all the technical decisions this entails
- Work in collaboration with Product Managers, Service Designers, UX Designers, Business Analysts etc to identify user needs, discuss capabilities and iteratively design solutions
- Take a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, and reduce technical debt and operational risks
- Design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; applying specialist knowledge to identify improvements
- Apply Site Reliability Engineering principles to track and improve the availability, performance, and security of CRM products. Support the resolution of incidents impacting our products.
- Responsible for release management and line management of 2-5 CRM engineers, coaching them to develop their skills, behaviours and develop their careers.
What are you looking for?
Essential:
- Ability to write clean, readable, and properly tested code based on tried and tested design patterns.
- Experience building applications on our existing CRM platform (Siebel) and/or future CRM (Salesforce), including data model design, custom UIs, custom logic, inbound and outbound integration logic
- Experience running critical services in production and designing highly available, scalable, and secure solutions
- Acted as a Senior or Lead within an Engineering team, starting the development of new features from scratch, defining the overall solutions, and reviewing more junior engineers' work.'
Desirable:
- Understands business problems and able to translate them into solution designs using creativity and pragmatism.
- Knowledge of modern software development methods (SCRUM, Kanban) and approaches (test-driven development, behaviour driven development, continuous integration, continuous delivery)
- Can communicate complex information and concepts to technical and business colleagues, influencing others effectively
- Worked in a complex technical environment with multiple types of business operations and conflicting priorities
- Able to cope with continual change and contribute constructively to improvement cycles
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
Additional information
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Permanent
30 hours per week, over 7 days, to include Saturdays and Sundays
£20,886.49 pro rata
Location: Great Baddow
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2025?
We are looking for a Shop Manager to lead our team in the Great Baddow shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution.
You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
As a Shop Manager you will manage two Assistant Shop Managers along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.
If you have what it takes to work hard but have some fun along the way then this is the place for you.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on Thursday 6th November 2025.
Interviews will be held on a date to be confirmed.
IN2
Permanent
37 hours per week, over 7 days, to include Saturdays and Sundays
£27,821
Location: Debden
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2023?
We are looking for a Shop Manager to lead our team in the Debden Shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution.
You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
As a Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.
If you have what it takes to work hard but have some fun along the way then this is the place for you.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on Thursday 6th November 2025.
Interviews will be held on a date to be confirmed.
IN2
Location: Reading, Hybrid
Hours: 37 per week
Salary: £27,792
Contract Type: Permanent
Campaign Closes: 13th November 2025
First Stage Interviews: 26th November 2025
Second Stage Interviews: TBC
Are you passionate about making a real difference in the lives of children with critical illnesses? Do you thrive in a fast-paced environment where empathy, precision, and people skills come together? Join Make-A-Wish UK as a Wish Referral Officer and be the guiding light at the start of every wish journey. You will be the warm, reassuring voice that helps families navigate the first steps of their magical experience, all while managing vital relationships and keeping everything running smoothly behind the scenes.
Core Purpose
The Wish Referral Officer is responsible for processing new referrals and stewarding the wish child and their application through the initial stages of their wish journey, whilst providing excellent stakeholder management. A Wish Referral Officer is responsible for facilitating and managing a large network of relationships such as the wish child and their family, medical professionals, charities, volunteers and referral partners. As each wish is unique, accurate record keeping, data privacy and safeguarding are essential for every wish and experience. This role requires the ability to work at a high pace while maintaining strong attention to detail, with data management and accuracy forming core aspects of day-to-day responsibilities.
Essential Criteria
To be successful in this role you will need:
- Experience in an administrative role
- Experience of handling large volumes of data accurately, within a fast-paced environment
- Experience in customer service role with set targets and data management
- Demonstrate the ability to be flexible and change priorities within short time frames
- Excellent organisational and prioritising skills to support an ever-changing workload
- To be able to confidently communicate through all communication methods to multiple stakeholders
- Exceptional attention to detail
- Calm and professional, especially when dealing with emotional situations
- Excellent IT and administration skills including experience in processing/inputting data and MS Office
- Ability to work on own initiative without supervision
- A personal commitment to and understanding of equal opportunities
- Experience in using CRM systems
Personal Qualities
- Maintain a professional, caring, friendly and helpful manner always whilst dealing with wish children, their families, volunteers, suppliers as well as other stakeholders
- Strong empathy with wish families understanding that each child is an individual and may have needs
- The ability to be able to build strong relationships
- Maintain high levels of attention to detail
- Ability to remain calm under pressure
- Punctual and reliable
- Friendly, courteous and professional
- Be motivated to always support the charity and its objectives
Key Responsibilities:
Referral Enablement
- Process new referrals submitted by Community Referral Partners, health and social care professionals, ensuring accurate data entry, and excellent stakeholder management both through both written and verbal communication.
- Proactively manage a dynamic caseload of 150–200 wishes at any given time, ensuring each wish application progresses efficiently through the various stages of the wish journey in alignment with established referral targets and service timelines. This includes monitoring progress, identifying and resolving potential delays, maintaining accurate records, and self-allocating new referrals in line with organisational priorities
- Take ownership of the weekly coordination and distribution of wish referral materials, ensuring all communications and resources are prepared, reviewed, and delivered accurately and on time to key stakeholders—including Community Referral Partners, wish families, and internal teams—to support a seamless and consistent referral process.
- Monitor and maintain the accuracy and integrity of data across internal systems to ensure full compliance with service level agreements (SLAs), data protection regulations, and organisational protocols. This includes conducting regular data audits, identifying and correcting discrepancies, and working collaboratively with internal teams to uphold high standards of data quality, which are essential for effective decision-making, reporting, and service delivery.
- Collaborate with the Wish Discovery Coordinator to facilitate the effective involvement of Make-A-Wish UK volunteers, ensuring families receive the support they need throughout the wish experience. This includes coordinating volunteer assignments, arranging interpreter services where required, and promoting a seamless, inclusive, and supportive journey for every wish family.
- Ensure all referral processes, service level agreements (SLAs), and Make-A-Wish UK eligibility criteria are consistently followed, maintaining full compliance with organisational policies and procedures. This includes accurately assessing referral information against eligibility requirements, escalating any concerns, queries, or ambiguities to the appropriate team or line manager for review, and ensuring all decisions are documented and communicated clearly. Additionally, maintain strong communication with stakeholders to ensure clarity around eligibility decisions and support a fair, transparent referral process.
- Ensure the principles of Equality, Diversity and Inclusion are always reflected within the wish process.
- Support the Wish Referral Team Manager and Wish Referral Lead and Make-A-Wish UK in achieving our goal to reach every eligible child within the UK.
Stakeholder Communication
- Act as the first point of contact for all Wish Granting (WG)–related queries and enquiries, responding promptly and professionally via email, phone, WhatsApp, and post. Ensure that all stakeholders—including wish families, volunteers, and referral partners—receive a high-quality, compassionate, and consistent customer service experience
- Ensure accurate communications with referral partners, wish children and their families/guardians, employees, and volunteers in relation to wish applications.
- Ensure that our service level agreements are met, and stakeholder expectations are sensitively and professionally managed in line with our policies.
- Liaise with other charity partners to assess whether referred wish children meet Make-A-Wish UK’s eligibility criteria. Where referrals do not meet the criteria, collaborate with the Wish Referral Partner Manager to ensure that referrers receive clear, constructive feedback and gain a full understanding of Make-A-Wish UK’s eligibility requirements, supporting transparent and informed referral practices.
Systems and Processes:
- Collaborate with the Wish Referral Team Manager to identify and implement improvements to the wish journey experience, ensuring it is seamless, inclusive, and positive for all stakeholders. Contribute feedback, insights, and suggestions to enhance processes, communication, and overall service delivery in line with organisational goal
- Maintain accurate and up-to-date records within our CRM system (Salesforce), ensuring data integrity and consistency, at all times.
- Follow internal processes to ensure wish children and their families move through the wish journey smoothly, and always in line with our service level agreements.
- Actively participate and engage in project work, providing constructive insights and ideas to enhance the wish journey for every wish child.
Safeguarding and Data Governance:
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc.)
- Facilitate a culture of safeguarding awareness. Identify, report and escalate any issues or concerns in line with organisational processes and procedures.
- Raise safeguarding concerns and complete relevant internal procedure
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
We are recruiting for a IDVA to join our team in Hertfordshire; the scope on this job involves….
Job Title: IDVA
Location: Hertfordshire
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as an Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9.00am on 11 November 2025
Interview date: 18 November 2025
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fostering Registered Area Manager
Salary: £54,702 per annum (increasing to £60,780 in 18 months) + £750 Homeworking Allowance per annum + £1,500 Out of Hours Allowance per annum
Hours: 35 Hours per week
Contract: Permanent Role
Location: Homebased with travel required around East Midlands regions (Derbyshire, Cambridgeshire, Northamptonshire, Nottinghamshire & Peterborough)
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results, and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.
The East Midlands service has been rated as ‘Outstanding’ by Ofsted and the successful candidate will need to continue to prioritise trauma informed and therapeutic methodologies and actively support/encourage diversity and inclusion within all aspects of the role alongside contributing to the provision of services for to our families across the East Midlands region.
This role will report directly to the Operational Director of Children's Services and is non-case holding role, however, there may be the need to occasionally cover casework due to staff sickness or leave.
In this role you will be responsible for the smooth running of a staff team of Deputy Area Managers, Social Workers, Family Finders, Recruitment Managers & Officers, Consultants, Panel Members, Administration Team and Children’s and Young People's Resource Workers.
The main role requirements for the Fostering Registered Area Manager role includes:
- A Level 5 Management Qualification (or a willingness to enrol on such a course within 6 months of appointment and to complete within 3 years)
- A minimum of 3 - 5 years post qualifying experience in fostering or in other childcare settings
- A proven track record in working with and on behalf of children, respecting and maintaining their individuality and promoting their positive development
- Experience of managing a diverse and experienced team, ideally remotely
- Experience of group work and/or delivery of training
- Up to date knowledge of relevant legislation including the Fostering National Minimum Standards and Fostering regulations
- Ability to prioritise, plan and self-organise efficiently
- Excellent communication skills and ability to use IT effectively, including participating in virtual meetings and webinars.
- Ensuring regulatory compliance including service monitoring
- Responsible for the safeguarding of children and young people
- Taking part in the out-of-hours rota.
- Delivery of the Service Operational Plan which will include the management of budget and contracts
- Being a Panel Advisor
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT apply now.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Progression to salary target rate upon completion of 18 months service.
- 45p per mile for business travel.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
The Fostering Registered Manager will be located in the East Midlands area, and travel across the region will be required along with to travel to face-to-face meetings at least once a month and on other occasions for training and team wellbeing events
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Monday, 17th November 2025
Interviews: Wednesday, 26th November 2025 via Teams
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-four centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.
We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.
The main duties of the role
To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.
- To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
- To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery.
- To update and maintain IntoUniversity displays, publicity and resources.
- To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks.
- To develop educational resources and worksheets for use across all IntoUniversity programmes.
- To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act, Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety.
- To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide.
- To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.
Contract
Permanent, part-time
Start date
As soon as possible.
Working hours
- 16 hours per week
- Monday, Thursday 14:00-18:00; Tues, Weds 13:30-17:30
- Local school term-times only (excluding public holidays)
Days of employment (if term time only)
You will be employed 188 days (of 4 hours each) per year, made up as follows:
- 164 days of work (inclusive of additional days below)
- 18 days of paid annual leave (to be taken outside of local school term times and on any bank holidays occurring during term time). For the avoidance of doubt, non-working time during school holidays which is in excess of your holiday entitlement shall be unpaid.
Additional 32 hours (or 8 days of 4 hours each)
These will be agreed between you and your line-manager, and may include days during school holidays. They will typically include three whole team meetings, one delivery team meeting and the annual staff conference. These will be pro-rated based on when you join in the academic year.
Salary
Starting salary is £28,250 (pro-rata)
Pro-rated salary is £10,885 per annum for 16
hours per week.
Location
IntoUniversity Oxford
Staff benefits
- Employee Assistance Programme including access to wellbeing and legal support
- Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
- Staff in FOCUS – rewards, competitions and prizes across the year
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Employer pension contributions of 6%
- Staff in FOCUS – rewards, competitions and prizes across the year
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
Harris Hill is delighted to be partnering with a fantastic International development charity to recruit a Junior Trusts and Foundations Officer.
This is an exciting new role offering the opportunity to shape and grow the position and work within the Development team to maximise income for projects and programmes.
As Junior Trusts and Foundations Officer, you will take administrative responsibility for the Trusts and Foundations database to ensure it is kept up to date and accurate. You will build and nurture relationships with funders, with individual responsibility for a portfolio of predominantly four figure donors. You will research and identify new trusts and foundations and research and compile information needed for funding proposals and impact reports. You will also support with the drafting of proposals to secure unrestricted and restricted income from trusts and foundations.
To be considered for this role you will need:
- Proven research, analysis and reasoning skills
- Excellent communication skills, both verbal and written. Potential to write compelling and persuasive cases for support from funders
- Strong attention to detail (including the ability to accurately proofread written work)
- Excellent organisational skills, with the ability to manage multiple priorities and meet tight deadlines
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 0207 820 7332
Salary: £28,000 - £30,000
Permanent, Full-time (4 days also considered).
Location: London with flexible hybrid working (one day per week in the office)
Deadline: Friday 7th November at 9am
Application process: CV and Cover Letter (max 500 words)
Please note that only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Young Carers Support Coordinator (Families Lead)
Winchester, Hampshire (Hybrid)
£26,390 per annum (FTE / Actual Salary: £15,780)
Part-time (22.5 hours per week to include a Wednesday and Thursday)
Our client is a small independent charity who supports young people who take on caring responsibilities for an unwell or disabled family member between the ages of 8 - 25. They provide programmes of support to empower Young Carers to look after their physical and emotional wellbeing and have experiences they would otherwise miss out on.
They believe that Young Carers are children first, and should be free to develop emotionally, and take full advantages of opportunities for educational achievement and life success.
As a Young Carers Support Coordinator (Families Lead), you will work as part of a small dynamic team to deliver their support programmes for Young Carers. This will include supporting their exploration programme and activities programme and young adult carers programme.
You will also coordinate the organisations referral and assessment process form start to finish. This will include database entry, contacting referrers, allocating cases and booking and carrying out assessments. You will also provide on-going support to families via phone, referrals, signposting and attending relevant multi-agency meetings.
They run an Exploration Programme which focuses on wellbeing – this currently runs on Wednesday afternoon/evenings during term time.
They run an Activities Programme which focuses on new experiences and respite – these are daytimes during school holidays. Usually, two or three per school holiday week.
This is a great opportunity to work for a well-respected charity. Key benefits include opportunities for hybrid and flexible working, 24 days a year annual leave (pro rata), a workplace pension scheme with employer contributions, and a chance to learn and grow with an organisation that is passionate and creative about its mission.
PLEASE NOTE: There may be opportunity for short-term or ad-hoc extra hours, particularly between Feb 2025 – Feb 2026 due to a maternity leave cover. Plus, further opportunities in the future as we hope to grow the organisation, funding dependent.
Our client is not able to negotiate on the salary due to funding restraints.
As part of their commitment to safeguarding, please note that this post is subject to an enhanced Disclosure and Barring Service (DBS) and reference checks.
Interviews will be held on Tuesday, 18th of November 2025.
Application deadline – Thursday, 12th of November 2025.
Interested? When you click apply you will be taken to our client’s careers page where you will need to follow the instructions and complete an application form.
They look forward to receiving your application!


