Jobs

This is your chance to lead the charge on impact! You will build and roll out our Monitoring, Evaluation, and Learning (MEL) framework to capture the real difference we make and share it with everyone from funders to supporters.

You will be the bridge between data and impact, translating insights into compelling stories that demonstrate our outcomes whilst strengthening our programmes, partnerships, and strategic direction.

We need someone who:

• Has humanitarian or not-for-profit sector experience
• Can spot trends, distil key insights, and turn them into actionable intelligence for fundraising and programme strategy
• Is passionate about improving the lives of displaced people worldwide
• Brings sharp analytical skills to optimise how we direct resources where they're needed most
• Can communicate data-driven insights in ways that build trust and inspire action

Your work will ensure that Choose Love's resources create maximum impact for displaced communities. If you're ready to combine your analytical prowess with purpose-driven work, we'd love to hear from you!

• Ideally is based in the United Kingdom (UK) or having the right to work in the UK is essential
• Those who have applied to this role previously need not apply

At British Heart Foundation (BHF) we are committed to supporting the 7.6 million people across the UK living with heart and circulatory conditions. This role plays a vital part in that mission by ensuring our online health information remains trusted, accessible and easy for people to use when they need it most. 

As our SEO & Health Content Specialist, you’ll refine and adapt existing health information for digital audiences, ensuring content is accurate, supportive, aligned with PIF TICK standards and grounded in user needs. Working closely with the Health Content Team, Digital teams and subject matter experts across BHF, you’ll create and publish high performing content that reflects best practice in content design, accessibility, language and formatting. 

Supporting the SEO Manager, you’ll help strengthen BHF’s search visibility, optimise content for organic performance and contribute to strategies that protect our trusted health information in an evolving generative AI landscape. You’ll also use insight, analytics and user research to continually improve user journeys, making it easier for people to quickly and confidently find the information they need. 

About you

As our ideal candidate, you’ll be an experienced digital content specialist with a strong background in creating or managing health information for online audiences. You bring proven expertise in content design principles, plain English and user centred thinking able to simplify complex medical information into clear, empathetic and accessible content that connects with diverse audiences. 

Additionally you'll have demonstrable experience applying SEO strategies to improve organic search performance, including keyword research, on page optimisation and structured formats and you’re confident using tools such as GA4, Google Search Console and SEMrush to inform decisions and track performance. 

You’ll have experience working with CMS platforms, digital publishing workflows and design tools such as Figma. You’ll be comfortable testing for accessibility, ensuring compliance with WCAG standards, and embedding inclusive language throughout your work. 

A collaborative team player, you’ll have experience working in cross functional environments, codesigning content with health specialists and building strong stakeholder relationships. You’ll be confident advising colleagues on SEO, content design or CMS best practice, and able to manage multiple deadlines while maintaining high standards of quality and accuracy. 

If you’re motivated by improving access to trusted health information and shaping content that supports people, we’d love to hear from you. 

Belonging at BHF  

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.   

To hear from our people, check out Belonging at BHF.  

Working arrangements  

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.  

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Benefits and development 

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.   

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out What we offer – Benefitsand Development pages.  

Interview process  

The interview process will consist of toe stages. First stage interviews will be held over MS Teams on w/c 02 March 2026. For those successful, there will be second stage interviews on w/c 09 March 2026
 

Join our Community Fundraising Team and play an important part in supporting some of The Royal Marsden Cancer charity’s most dedicated supporters. Working alongside the Community Fundraising team you will effectively steward existing supporters, engage our community supporters and identify new prospects.

If you are a high performing fundraiser with experience of delivering income growth through effective relationship management, this is a fantastic opportunity to make a meaningful impact.

What you’ll be doing:

- Line manage a team to ensure they achieve their objectives and fundraising targets

- Deliver best in class stewardship to develop long term relationships

- Identify and develop fundraising initiatives to engage community fundraising supporters in line with the Charity’s strategy

- Identify opportunities to raise awareness of The Royal Marsden Cancer Charity including giving talks and presentations, attending local events and networking events

- Monitor income monthly and contribute to budgeting and reforecasting. Identify areas of concern and where there might be potential for growth

- Work with other teams within the Charity, including Finance, Data, PR, Marketing and other fundraising teams to maximise best practice and supporter experience

What we’re looking for:

We’re looking for someone who is:

· An experienced, high-performing fundraiser with a proven track record of securing financial support from community fundraising supporters

· An excellent written and verbal communicator, able to engage effectively with a wide range of audiences

· A confident leader, able to motivate, manage and support high-performing teams

· Highly organised, with experience in financial planning, monitoring and budgeting

· Proactive and self-sufficient, with strong problem-solving skills and the ability to take initiative

· Able to work with sensitivity and diplomacy, including in emotionally complex situations

· Experienced in using Raiser’s Edge NXT and/or fundraising for major charitable appeals (desirable)

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

· Hybrid working between home and Sutton with occasional travel to Chelsea.

· Flexible working around our core hours of 10am to 4pm

· 27 days annual leave rising with length of service

· Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)

· Training, support and development opportunities

· Access to the Blue Light discount scheme and other discounts opportunities

· Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more

· Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

· Opportunities for training and career development

Inclusion matters:

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Applications from all backgrounds are warmly welcomed

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

How to apply:

Use CharityJob ATS

Are you ready to energise our corporate partnerships and create lasting impact? As our Senior Heart Health Manager - Corporate Partnerships, you'll be at the heart of BHF’s mission, driving health activity that inspires, engages, and delivers value to our corporate relationships.

About the role 

As our Senior Heart Health Manager - Corporate Partnerships, you’ll be at the centre of BHF’s mission, energising our corporate partnerships with engaging, impactful health activities throughout the relationship cycle. You’ll be audience centric to translate evidence and insight into inspiring health communications and hands-on experiences like CPR training and engaging prevention campaigns.

Your strategic leadership will shape creative, tailored health activity from start to finish, deepening trust and fuelling long-term commitment. By collaborating across BHF, you’ll ensure partners receive consistent, meaningful stewardship, accurate information, and exceptional experiences that grow reach, engagement, and income.

About You

As our ideal candidate, you are an experienced partnership manager, skilled in nurturing relationships and delivering meaningful stewardship. You have a successful record of leading impactful health initiatives and campaigns, using health insights in corporate, charity, health, or commercial settings. 

Ideally, you hold a health qualification or have equivalent expertise, with a good understanding of cardiovascular risk factors, prevention, and health improvement strategies. 

You are adept at turning evidence and insight into inspiring stories and campaigns that drive real change. As a credible and energetic influencer, you build buy-in with partners and senior stakeholders, ensuring every interaction is engaging and every message resonates with the partners audience. 

Collaboration is second nature to you. You work effectively across teams, driving progress. Your strategic approach balances health priorities and commercial needs, helping us achieve our vision of healthier hearts for longer.

Belonging at BHF  

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.  

To hear from our people, check out Belonging at BHF.   

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 

Working arrangements  

This is a 12 -month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This is a partner facing role and involves travel to partner sites across the UK.This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
 
Job Purpose:

• Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
• Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
• Working with colleagues to ensure our members feel valued.

Specific Tasks:

• Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
• Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
• Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
• Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
• Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
• Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
• Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
• Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
• Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
• Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
• Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
• Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
• Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
• Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
• Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
• Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
• Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.

 
General

• Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
• Attend meetings and events as required.
• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Contribute to the development and implementation of BC’s overall Fundraising Strategy.
• Collaborate effectively with key teams across BC.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.
• To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
 
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
 
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
 
REF-226 835

This is a senior communications and public affairs role at The British Institute of Human Rights (BIHR) at a pivotal moment for human rights in the UK. You will help shape public and political narratives about the Human Rights Act, amplify lived experience, and ensure BIHR’s expertise cuts through in national debates.

You will lead BIHR’s external communications -  including media, digital content, and website oversight – and support evidence‑informed policy positioning and parliamentary engagement. Working closely with colleagues across the charity, you’ll transform insights from our programmes into powerful, accessible messaging and high‑impact advocacy.

This is a fantastic opportunity to join a small but mighty team known for its expertise, credibility, and influence on human rights in everyday systems.

Please note this is not an entry‑level role.

Key Responsibilities

Please refer to the Application Pack for the full details, but below is a summary.

 Communications

• Lead BIHR’s external communications strategy to ensure consistent, accessible, rights‑based messaging.
• Draft proactive and reactive press releases and media statements.
• Secure media opportunities highlighting BIHR’s work and the role of the HRA/ECHR.
• Manage the consistency and quality of website content.
• Create engaging digital content that translates complex human rights issues into clear, plain language.
• Maintain a content calendar aligned with key parliamentary, policy, and public affairs milestones.
• Track and analyse engagement data to inform strategy.

 Policy Evidence, Analysis & Positioning

• Conduct policy research grounded in the HRA/ECHR framework.
• Translate lived and practitioner experience into evidence‑informed policy positions and recommendations.
• Draft high‑quality briefings, consultation responses, reports, and messaging documents.
• Horizon‑scan for risks and opportunities to protect and advance human rights.
• Maintain BIHR’s internal knowledge base on HRA/ECHR and priority policy areas.

 Government & Parliamentary Engagement

• Monitor UK parliamentary activity and analyse implications for the HRA/ECHR and BIHR’s work.
• Build relationships with parliamentarians, government officials, and parliamentary offices.
• Support targeted advocacy to defend the HRA/ECHR and promote rights‑respecting law and policy.
• Represent BIHR at political and policy meetings and events.
• Ensure monitoring, evaluation, and reporting of public affairs activity.

 Stakeholder Engagement & Representation

• Build and sustain partnerships with NGOs, academics, policymakers, legal professionals, civil servants, and parliamentarians.
• Represent BIHR externally and engage in sector networks.
• Communicate BIHR’s policy positions and resources clearly and effectively.
• Identify opportunities for collaboration and influence.

 Other organisational requirements

• Work collaboratively as part of a small team.
• Support organisational processes and continuous improvement.
• Undertake other duties as required.

Who the Role Is Suitable For

This role is ideal for someone who brings strong communications skills, policy and advocacy experience, and a commitment to human rights as practical tools for change.

You’ll thrive if you:

• Can translate complex law and policy into accessible, compelling communications.
• Have experience engaging with parliamentarians, officials, and senior stakeholders.
• Are confident in human rights frameworks, particularly the HRA.
• Enjoy working in a small, collaborative team.
• Can manage competing priorities in a fast‑moving, politically sensitive environment.
• Live within approximately one hour of London, as regular Westminster/Whitehall meetings are expected.

Please refer to the Application Pack for a detailed Person Specification.

Applying for the role

Please click on the 'Redirect to recruiter' button (above or below) to:

• Get more information about the role, how to apply, and the selection and interview process/timing.
• Download an Application Pack and Application form (and an optional Equality & Diversity Form).

Please also note that:

• Completed application forms must be received by 10am on Wednesday 11 March 2026; we regret that late applications will not be considered.
• You should not submit a CV and cover letter instead of using the application form; such applications will also not be considered.

Thank you for your interest, and we look forward to receiving your application form.

A chance to showcase your talents and make a real difference. An opportunity has arisen for an individual to join our health team working at the Bristol Royal Infirmary providing advice, information and guidance to adults who care for others who can’t manage without their help - Carers.

Our Hospital Carer Liaison Workers work at both the BRI and Southmead Hospitals supporting carers when the person they care for goes into hospital, making sure the carers voice is heard and their needs are supported, including during discharge planning. This involves working closely with, and liaising across clinical, Nursing and multidisciplinary staff and departments. We also work with hospital staff to improve their knowledge and experience of supporting carers, through development work and training.

We are looking for a dynamic and creative individual with proven experience in:

• Information and advice work, including providing support and advocacy to individuals.

• working with individuals needing emotional and practical support.

• working in or with a health or social care environment.

• Experience of working in partnership with other organisations.

• Able to work independently managing a caseload.

There’s lots more we could tell you, but why not apply and come and see for yourself.

Closing date for applications by the 11th of March 2026 @ 12 noon. Interviews on the 26th of March 2026. 

Attachments (available from our website are)

• Introduction

• Job Description & Person Spec.

• Impact report

• Application form

• Equal Opportunities form

Location: HMP Whatton
Department: Prison delivery
Salary: £29,264 per annum
Hours: 35 hours (5 days a week)
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Whatton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.  
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 
 
This role is a fixed term role until 31st March 2027 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award

We reserve the right to withdraw this role early if it is filled internally

?Closing date is 15th March 2026.
Interviews are planned for 20th March 2026.
 
REF-226 854

Delivering targeted and universal interventions to primary aged children who require additional support regarding their development, as well as their social and emotional wellbeing in an individualised strength-based manner aligned with GIRFEC.

You will become fully embedded into the school setting, working alongside children, families and the school to support the challenges of attainment in a trauma informed child-centred approach. Your relational practice will incorporate the nurture principles to support children's emotional regulation, and readiness to learn. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

This 28-hour per week position is for someone who thrives in a collaborative environment and has the skills and qualifications necessary to effectively manage the Synod’s finances. 

The successful applicant will be willing to work within the Christian ethos of the United Reformed Church. 

This post is offered on a permanent basis, subject to a six-month probationary period. 

Closing date for applications: 9am on Monday 2 March 2026 

Pause works to improve the lives of women who have had – or are at risk of having – more than one child removed from their care, and the services and systems that affect them. We want to make sure that women who experience or are at risk of the removal of children into care are given the best possible support so that it never happens more than once.

Through an intense programme of support, it aims to break this cycle and give women the opportunity to reflect, tackle destructive patterns of behaviour and to develop new skills and responses that can help them create a more positive future. In doing so, we aim to prevent the damaging consequences of thousands more children being taken into care. 

We’re looking for an experienced practitioner who will work directly with women across North Somerset, as part of the North Somerset/South Gloucestershire Pause team. To succeed in this role, you will bring passion, resilience, and professional insight to support women working with Pause to make the changes that they choose that make a difference in their lives.

As a Pause Practitioner, you will be responsible for implementing a range of interventions and support measures as part of an integrated package of health, therapeutic and social support. Pause is specifically designed to address the complex needs of women, through intensive support, to enable change in their lives, and ultimately reduce the numbers of children being removed into care. You will work systemically in delivering a relationship-based programme where frequency, tenacity and creativity are central.
 

Please see our full briefing pack for more information.

We are looking for an experienced educator to join our small yet committed and supportive peace education team to focus on developing the quality and quantity of Peer Mediation across Britain.  

In this role, you will:

• deliver high quality Peer Mediation Train the Trainer courses for adults
• support the development of Peer Mediation practice in secondary and specialist school settings
• develop opportunities for children and young people to gain accreditation for their work as Peer Mediators
• support the development and sharing of high-quality Peer Mediation resources
• play an active role in other aspects of the peace education team’s work, creating new content and resources for educators, and networking to promote peace education.

Contract: Fixed-term contract for one year with the possibility of extension, subject to funding.

Hours: Part-time, up to 28 hours per week, worked across four days.

Location: Based at our offices in Leeds (LS2) or London (NW1), or at home if you do not live within reasonable commuting distance of these locations. Office based staff can work at home some of the time by agreement. Significant travel to different parts of Britain will be a key part of the role. 

For further details and to apply, please visit our website. 

Closing date: Midday on Thursday 5 March 2026.

Interviews: Thursday 19 March 2026, in person at Friends House, London.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Social Prescribing Manager

Based: Balham, Tooting and Furzedown PCN

Salary: £35,530.43

Contract: Permanent, Full time

Work Arrangement: 40 hours per week, hybrid between home, office and GP practices 

DBS: Enhanced with Adults

  

Role Overview: 

The Health and Wellbeing Team are a passionate group of health professionals who empower people to make lasting changes to their health and wellbeing and improve their quality of life. We put the person at the centre of everything we do, building innovative initiatives that tackle barriers to improving health. We are experts at reducing health inequalities, real or perceived, and creating lasting changes. 

Main Duties/Responsibilities:  

Person-centred care and support  

• Deliver effective social prescribing appointments using a holistic and person-centred approach that helps people focus on what matters to them. 
• Empower people to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plans. 
• Signpost and refer people to local voluntary, community and statutory services that help meet their needs. 
• Support people to overcome their personal barriers to access VCSE organisations and follow up to ensure they are satisfied, able to engage, and receiving good support. 
• Treat everyone with dignity, and respect different cultures, religions, ways of life and other personal characteristics at all times. 

Communication and Collaboration  

• Build excellent relationships with primary care/adult social care teams, providing regular updates, sharing knowledge of local VCSE organisations and working together to develop the service. 
• Provide support and develop partnerships with local VCSE organisations, community groups, and statutory services to make safe and effective onward referrals. 
• Work with the Enable Health and Wellbeing Team and local partners to identify unmet needs within the community and gaps in service provision. 
• Promote the social prescribing micro-commissioning fund and support VCSE organisations to apply. 
• Act as a champion of social prescribing, increasing awareness and promoting its benefits to a wide range of audiences. 
• Work with a team of volunteer buddies to provide additional support to clients. 

Service Quality and Development  

• Collect and record outcome, monitoring and impact data using required systems, contributing to the evaluation of the service. 
• Manage own case load to ensure clients receive appropriate levels of support and expectations are met. 
• Gather client feedback to evaluate the quality of the service and to inform service changes and developments. 
• Identify how the service could be developed and improved and, drawing upon knowledge of service delivery, make suggestions about how social prescribing could be embedded to a greater extent across Wandsworth. 
• Keep up to date with key changes in the health and social care sector in order to shape and develop the service, including those relating to good practice and policy. 
• Lead by example by demonstrating excellent customer service, delivery skills, organisation and professionalism. 
• Complete Quality Assurance Assessments for VCSE organisations accepting social prescribing referrals to ensure they are safe, effective, and have the support they need to be part of social prescribing. 
• Work with your line manager to identify your own support needs and undertake continual personal and professional development. 

General Responsibilities  

• To comply with all of Enable Leisure and Culture Codes of practice and conduct, including policies and procedures concerning data protection, health and safety and safeguarding. 
• To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and clients. 
• To create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected. Report any instances of inappropriate behaviour or discrimination. 
• Ensure data is kept securely in line with data protection law and Enable LC’s procedures. 
• To be fully aware of the principles of safeguarding as they apply to children and vulnerable adults in relation to your work role. Always follow safeguarding procedures and ensure that your line manager is kept fully informed of any safeguarding concerns. 
• To carry out any other reasonable duties and responsibilities that contribute to the overall function of the team, appropriate with the grading of the post. 
• To apply a flexible approach to working in different environments including from home, GP practices, healthcare settings, community venues and Enable offices. 
• To travel inside or outside the borough when required. 

Skills and Experience:  

• At least 2 year experience in a role that involves delivering face-to-face support in a relevant health or social care environment.
• Experience adopting a person-centred approach in order to meet the needs of service users and of empowering them to make informed choices.  
• Experience of working with people of all ages with a range of social needs.  
• Experience of working with the VCSE sector (in a paid or voluntary capacity), including with volunteers and small community groups.  
• Motivational interviewing, behaviour change, or health coaching qualification (desirable) or willingness to undertake training (essential).  
• Motivational interviewing, behaviour change or health coaching experience (desirable).  

Knowledge 

• Knowledge of the wider determinants of health, including social, economic and environmental factors. 
• Understanding of personalisation and the skills required to support self-care.   
•  An understanding of the principles of confidentiality and how these apply when handling service-user information. 
• Local knowledge of VCSE and community services in Wandsworth (desirable).  

Aptitudes, skills and competencies  

• Good ability to use Microsoft Office (including Excel, Word, Outlook and PowerPoint) and other online client monitoring systems or tools as required.    
• Ability to work with and support people with a wide range of health and wellbeing needs, inspiring trust and confidence, motivating others to reach their potential.  
• Strong interpersonal skills with the ability and confidence to listen actively, motivate, support, and advocate. 
• Excellent communication skills, verbal and written; able to communicate in a meaningful way and develop effective relationships with a range of stakeholders.    
• Excellent organisation, planning and time management skills.  
• Able to collect and record data to enable the monitoring of key performance indicators, reporting on them as and when required.  
• Able to work effectively with others in an open and collaborative way, valuing differences and contributing to a working environment which helps to achieve goals.   
• Able to work unsupervised to meet agreed outcomes, targets and deadlines.  
• Ability to identify risk, assess and manage risk when working with patients.    

Personal qualities  

• Able to demonstrate personal accountability, emotional resilience and ability to work well under pressure.  
• Commitment to working in deprived communities and reducing health inequalities.   
• Commitment to valuing equality and diversity and understanding of how this applies to own area of work.   
• Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role.  
• Able to work flexible hours if required by the post and able to work in various setting. 
• Able to commute to various service locations across the borough as required.  

Purpose of the role

To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within James Cook University Hospital, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres). 

Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.

Key Responsibilites

The post holder’s primary duties and responsibilities are as follows: 

• Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury. 

• Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support. 

• Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery. 

• Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements. 

• Contributing towards report writing through the writing case studies and narrative to support data collection. 

• Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports. 

• Deliver awareness raising presentations to clinical colleagues and departments. 

• Organise and facilitate outpatient and in person legal clinic drop-in sessions. 

• Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support. 

• Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy. 

• Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff. 

• Identify and support the recruitment and supervision of Day One volunteers, where appropriate. 

• Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region. 

• Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed. 

• Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training. 

• Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.

To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.

To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury. 

To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements. 

Please find the recruitment pack attached for full details.

How to apply 

Please upload your CV, and cover letter, no longer than two pages, demonstrating how you meet the criteria and outlining why you’re interested in the role. 

Closing date: Sunday 1st March 2026 
First stage virtual interviews: Week commencing 9th March 2026 
Second stage in-person interviews: Week commencing 16th March 2026