Permanent jobs

Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?

Join Our Team as a Customer Services Advisor – Outbound calling

As a Customer Services Advisor - Outbound calling , you’ll be the friendly and trusted voice of BHF building meaningful relationships with our customers, supporters, and fundraisers. You’ll play a key role in shaping perceptions, influencing engagement, and stewarding long-term connections through outbound calling and responsive support.

Key Responsibilities:

• Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
• Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
• Providing information, taking donations, and resolving customer queries and feedback.
• Using our ticketing and CRM systems to update customer records.
• Enhancing satisfaction and relationships through stewardship activities. 

About You

Your ability to connect with people is your superpower. We’re looking for someone who’s naturally curious, a quick learner, and passionate about building meaningful relationships. You’ll be the first point of contact for our customers and supporters, listening, asking insightful questions, and providing the right help at the right time.

You can influence with empathy, fundraise with integrity, and turn everyday conversations into meaningful moments. Your enthusiasm and warmth shine through in every interaction, guiding supporters through their journey whether they’re training for a major event or making a heartfelt donation. You’re resilient, calm under pressure, and make people feel genuinely valued.

You’ll be confident using Microsoft Office, databases, and handling data entry with accuracy. Your proactive, “can-do” attitude means you take ownership of queries and give people the time and care they deserve.

Driven by customer satisfaction, you see challenges as opportunities to create unforgettable moments. Your excellent administrative and time management skills help you stay organised and focused, even when juggling multiple priorities.

Why Join Us?

We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 

• Private medical insurance, dental health cover, and money towards gym membership. 

• Pension scheme with employer contribution up to 10%. 

• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. 

• Life assurance. 

• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Working Arrangements

• 2 x Permanent contract and 5 x 6-month Fixed Term Contract starting on 14th Jan 2026 .
• Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
• Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

• Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.

• Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

1. Community Engagement: 

· Act as the face of the charity at community events, engaging with attendees and volunteers to share Cornwall Hospice Care’s purpose and work.  

· Encourage individuals, groups, volunteers and businesses to participate in and support fundraising initiatives.  

2. Fundraising Support: 

· Support event sales, sponsorships, and donations by promoting community events through various channels.  

· Collaborate with team members to ensure financial targets are met, share updates about current projects, share ideas and utilise any opportunities to support the wider fundraising team.    

· Collaborate with the marketing team to promote community events and challenges through social media, email campaigns, and local networks

3. Relationship Management: 

· Build and nurture relationships with donors, sponsors, event participants and our volunteers to ensure long-term engagement.  

· Contribute to thank-you efforts, such as writing acknowledgment letters to donors and volunteers.  

· Work positively throughout Cornwall Hospice Care as part of the Fundraising and Engagement team.

4. Volunteer Coordination:

· Assist in recruiting and training volunteers, ensuring that they are supported, motivated and informed about the charity’s purpose, ambitions and values. 

· Support our culture of appreciation and recognition for volunteers.

5. Monitoring, Evaluation & Reporting: 

· Assist in evaluating the success of community events by gathering feedback and tracking outcomes.  

· Ensure compliance with relevant fundraising regulations, ethical standards, and best practices.  

General

This job description is not exhaustive and may be amended as necessary. You may be asked to undertake other duties within the general level and scope of the post.

Purpose
This is an exciting new role supporting the delivery of the events and partnerships programme within a leading mental health charity.
We are looking for someone with a love for events and a passion for supporting people, who is excited by the prospect of raising funds that make a difference for young people’s mental health. You will be an excellent communicator, highly organised, and able to work on multiple projects concurrently. You will be committed to delivering an exceptional supporter experience for our event participants and corporate and community partners. Experience within the third sector is desirable but not a necessity.
As an Events and Partnerships Officer, your role is to support the planning, delivery and promotion of an exciting calendar of fundraising events, and support our corporate and community partners in their fundraising efforts.

Key responsibilities and duties:

Supporting our events programme

• Supporting the overall delivery of our events programme, working closely with the Senior Events and Partnerships Manager, Head of Fundraising and voluntary fundraising committees.
• Take a lead role on the planning, delivery and evaluation of a number of events within the calendar - which may include budgeting, liaising with third-party event organisers, logistics, risk assessment, promotion, participant engagement and post-event analysis.
• Monitor online fundraising and maintain event income and supporter records in the database, working closely with the Fundraising Assistant and finance team on processing income and invoices.
• Act as a point of contact for our various voluntary fundraising committees, supporting them with their activities, and providing event guidance and administrative support to enable them to deliver successful events and reach income targets.
• Working closely with our communications team, co-ordinate the marketing and promotion of our events programme. This will include: writing copy, building emails, supporting social activity, multi-channel promotion planning and supporter engagement campaigns.
• Collaborate on the design and production of event materials, including the development of event-specific fundraising packs and downloadable resources.
• Represent the Charlie Waller Trust at events as required which will include ad-hoc evenings and weekends for which time off in lieu will be given.

Supporting our partnerships

• Co-ordinate partnerships with community and corporate supporters, building long-term relationships and ensuring that partners feel valued and partnership objectives are met.
• Steward relationships with key people within our community and corporate partners, engaging them with the cause.
• Send fundraising materials (including t-shirts, information packs, etc.) to individual supporters, corporate partners and community groups raising money for us.

General responsibilities and duties

• Ensure that systems and processes are used as expected, and that our database is being updated and utilised as the central source of information.
• Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required.Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.
• Liaise with a wide variety of people and organisations including supporters of the charity, trainers and funders.
• Routine call handling as part of the wider office administrative team.

To apply

If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org
The deadline for applications is 12 noon on Tuesday 18th November 2025.
Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.

You will hear back from us by Friday 21st November, if not before and should you be shortlisted, an interview will take place w/c 24th November and will involve a competency interview along with a short presentation.

Please see the attached job description for our person specification.

East Brighton Trust (EBT) is seeking an experienced Head of Projects and Fundraising to lead the creation, development, and funding of innovative projects across East Brighton, and to play a key role in establishing a new charity being developed by EBT to lead creative, enterprise, and social infrastructure work in the area. 

This is a strategic and hands-on leadership role for someone with strong experience in project development, bid writing, fundraising, and partnership building. You will help turn ideas into delivery and impact, securing the investment and collaborations needed to bring the new charity to life. 

Working closely with the Chief Executive Officer, you will identify opportunities, develop and fund new projects, and manage delivery across creativity, enterprise, and social impact. 

Just a Drop is an international development charity dedicated to bringing safe water, sanitation and hygiene education to communities in need, transforming lives. Since 1998, our safe water projects have benefited almost two million people across 33 countries.

Why Just a Drop?
We are a values-driven team achieving a real global impact, within a supportive, flexible and friendly working environment. Your work will directly change lives through access to safe water, better health, and stronger livelihoods.

If you’re passionate about purpose and eager to shape the future of a growing international charity, we’d love to hear from you.

The Role

We’ve achieved significant and sustained growth over the past three years, with a reputation for  delivering impactful and sustainable projects. We have a great story to tell and the Communications Manager role will play an important part of our future development.

Key Responsibilities

Manage and update the Just a Drop website, ensuring content is fresh, campaigns are current, and the site is continually developing

Write articles and updates for the website to keep content relevant and engaging

Develop and implement a thorough communications calendar, with cross-channel content designed to show our impact and attract new partners

Oversee social media channels and email communications, ensuring content aligns with the Just a Drop brand

Track and measure engagement and audience statistics across social media, the website, and email; identify trends and insights to inform the communications calendar

Produce a variety of films about Just a Drop and our work, including short reels to showcase impact, longer form films on specific programmes or partnerships, and other films for the website

Develop communications around our sustainability initiatives, particularly for website and film content

Manage the email Welcome Programme and donor communications, with a focus on regular giving and income generation

Support fundraising campaigns and website improvements, including Google Ads

Produce reports for funding partners and internal purposes, including quarterly and annual impact reporting

Provide ad hoc support to the fundraising and communications team as required

Person Specification

Skills and Experience

Two years experience in a communications role

Experience creating and editing short films

Excellent and proven writing skills

Strong verbal communication skills

Ability to liaise effectively with a variety of stakeholders

Experience working across multiple teams, building professional relationships both internally and externally

Ideally, experience using Canva and other graphic design tools

Personal Attributes

Self-starter with initiative and a can-do attitude

Ability to manage a varied workload independently and as part of a team

Strong organisational skills

Positive, friendly, and professional outlook

Creative, confident, motivated, and flexible

The role is hybrid, with three days working from home and two in our office in Richmond, London. Opportunities to travel to project sites are likely.

We're looking for a IT Service Desk Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You'll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you're a detail-oriented problem-solver with a passion for customer service, we'd love to hear from you.

About the role

As our IT Administrator you’ll be part of our Technology Team and will provide administrative support for our technology service desk team. 

You’ll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times

Please note: You'll be known internally as a Technology Support Administrator

What you’ll do

• Issue IT equipment for new starters and managing returned equipment for leavers

• Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk 

• Basic IT support using the knowledge base to guide users to resolve their own issues. 

• Ensure that support issues are kept up to date and have sufficient detail

• Provide support for our video conferencing equipment and meeting rooms

What you’ll bring

• Previous experience of working in an  administration role, preferably as part of an IT team 

• A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries 

• Excellent organisational skills and the ability to prioritise your own work

• Experience in being part of a team implementing new solutions and improvements 

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

The in person/office attendance expectation for this role will be a minimum of 4 days in the office per week. You will need to be in the office 5 days a week for the first three months.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Parkinson’s UK is looking for a motivated Finance professional to effectively partner with local communities, training treasurers and volunteers in best practices for financial governance and championing their interests within the organisation.

About the role

You’ll lead on reporting and management for all aspects of local community finances, ensuring compliance with HMRC, Audit, and Accounting regulations, while managing financial risks within the decentralised structure.

What you’ll do

• Lead, manage and develop a team who service the financial and banking needs for all local groups across the UK.

• Lead and deliver on the Local Groups annual statutory accounts process and consolidation. Be the key point of contact for the auditors.

• Champion local groups’ interests in strategic digital transformation projects and help implement change in the local network.

• Ensure best practice in financial reporting and internal control environment in line with external and statutory compliance

• Engage with local group treasurers and chairs to ensure that there is buy-in from the local groups on new processes and systems introduced

What you’ll bring

• Experience of managing and developing a team, with strong people management skills and ability to attract and retain talented people

• Experience of facilitating training for non-finance colleagues and volunteers

• Demonstrable working knowledge of finance systems and banking arrangements is essential

• Proven experience in leading a financial accounting function, ensuring processes are improved to meet the changing needs of the charity 

• Demonstrable working knowledge of financial risk management and financial control environments 

If this opportunity sounds like you, we’d love to hear from you! 

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

The in person/office attendance expectation for this role will be a minimum of 1 day per week.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

NICE is a charity dedicated to improving the lives of people with movement disorders. We work with children and adults affected by neurological conditions such as cerebral palsy, Parkinson’s, Stroke and MS. We push the boundaries of human potential for people living with these physical disabilities by teaching them, through Conductive Education, a range of skills that promote an active lifestyle and showing them that there can be life after diagnosis.

This is an exciting time to join NICE, as we begin to plan for our 40th Anniversary year and build on our existing fundraising strategy to grow our supporter base and develop new income streams to support the expansion of our services. We have a small but successful fundraising team in place, who work collaboratively to manage fundraising activity and meet agreed income targets.

We are looking for a candidate who can engage our families and individual and community supporters, compellingly convey the need for, and impact of, the work we do.  The post holder will work closely with the CEO, Fundraising Manager, the rest of the fundraising team as well as other teams across the organisation, not forgetting our amazing families.

Key Responsibilities:

• Generate income across an agreed range of community fundraising initiatives and events
• Steward supporters to help maximise income and future support to the charity
• Develop and maintain strong relationships with our families and community supporters
• Be committed to helping disadvantaged children and adults 

Requirements:

• Previous fundraising and income generation experience
• Experience in supporter stewardship
• Excellent communication skills, with the ability to engage and inspire supporters 

Due to the nature of our work, it is recommended that you work from our office in Moseley, Birmingham, the majority of the time. However, some hybrid working will be considered.

We actively encourage applications from under-represented groups as we are committed to having a team that is made up of diverse skills, experiences and perspectives. As a disability charity we especially welcome applications from disabled candidates and people with a long-term health condition.

To apply for this role please send your CV with a covering letter, outlining why you would like this role.

Interviews will be held on the 9th December 2025

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s.

We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

Location: Homebased. Please be aware; in order to apply for this role, you must live in Greater London.

About the role 

The Community Fundraising Team at Parkinson’s UK is dedicated to supporting thousands of individuals, groups and local businesses to fundraise across the UK. 

As a Community Fundraiser, you’ll play a key role in strengthening these connections, identifying and cultivating new local partnership opportunities,  in generating leads and inspiring others to fundraise for people living with Parkinson’s.

What you’ll do:

• Develop and deliver ambitious local fundraising plans and budgets to maximise local support, provide exceptional stewardship and achieve financial targets in line with the community fundraising strategy.

• Proactively identify and build partnerships with local companies, networks and community organisations to grow and build a sustainable pipeline.

• Actively support, motivate and manage a portfolio of individual supporters to fundraise for Parkinson’s UK, ensuring opportunities realise their full potential and key supporters are retained.

• Lead on the development and delivery of a portfolio of fundraising activities such as local delivery of the Walk for Parkinson’s event series.

• Lead in developing all streams of local fundraising in allocated areas, including community support, local corporate activity and collaborating with central teams.

• Collaborate with your local Community team to  promote best practice and encourage the sharing of ideas.

What you’ll bring:

• Demonstrable experience of general fundraising principles of the following fundraising disciplines: community, corporate and events. 

• Experience of identifying and managing successful community and corporate partnerships to achieve agreed income and long term engagement. 

• Experience of setting and effectively managing budgets to achieve agreed targets. 

• The ability to identify and maximise opportunities to grow and develop income. 

• Experience of managing own workload effectively and planning work to meet deadlines. 

• Ability to communicate clearly and assertively with excellent public speaking skills 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

First round interviews for this role will be held online on Wednesday 26 November.

In-person second round interviews for this role will be held on Thursday 4 December, at our London office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

A fantastic opportunity to be a lynchpin member of a small but growing team of committed staff working to support children with brain tumours and their families.

Working closely with the Senior Leadership Team,  you will support with diaries, organising trustee, team, regional and national in-person and online meetings including agenda/minutes; coordinating data collection from services with straightforward analysis and putting into presentation; coordinating with IT provider; supporting with HR and supporting efficient working and organising across the wider team to help with workflows and processes​

Hybrid with travel to our Duxford office every Tuesday or other Tuesday.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Group Facilitator to play a pivotal role in our Complex Needs Service in Notting Hill.

Sounds great, what will I be doing?

This role supports the day centre team in delivering a rolling activity programme, fostering a safe and engaging environment for service users. It involves creating and reviewing person-centered support plans using the recovery approach, facilitating access to medical and community services, and minimizing hospital admissions for mental health relapse. The role also includes developing interventions for hard-to-engage users, liaising with external agencies, and promoting ongoing user involvement with support networks.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You will have experience of working with people requiring support around mental ill health and complex needs, with the ability to facilitate activity or support groups that promote engagement and recovery. You will bring excellent knowledge of the signs, symptoms, and treatments of mental illness, alongside the ability to assess when a service user's mental health is declining and take appropriate, timely action.

With a strong understanding of key working, person-centred support planning, and recovery approaches, you will be committed to empowering individuals to achieve their goals. In addition, you will have a sound knowledge of safeguarding and the ability to address issues effectively, ensuring that the safety and wellbeing of service users is always prioritised.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Join Lepra as our Operations Lead!
We’re looking for a proactive and organised individual to help keep our charity running smoothly behind the scenes. As our Operations Lead, you’ll play a hands-on role managing day-to-day office operations, facilities, HR and recruitment admin, and IT coordination. This is a varied and rewarding position at the heart of a small, friendly team, where your work will directly support our mission to end leprosy and lymphatic filariasis and promote inclusion and wellbeing worldwide.

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

The Operations Lead will play a key role in ensuring the smooth and efficient day-to-day running of Lepra’s UK operations. This includes managing office and facilities logistics, supporting key operational projects (such as the upcoming office move), and coordinating internal processes across HR, IT, governance, and finance systems.

The postholder will act as a central point of contact for operational queries, ensuring organisational effectiveness and compliance with internal procedures and policies.

Job Purpose

To support the Finance and Operations team which includes the HR and IT functions as well as coordinating the upcoming office move and facilities operations.

Working Relationships

You will report into the Senior Manager – HR, Operations & IT

Working with all of Lepra UK on all matters regarding HR, Operations and IT.

Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, Senior Manager HR, Ops &IT, and Finance & Administration lead.

Key Responsibilities

Operational Management

Oversee day-to-day office operations, including facilities, supplies, and logistics.

Act as the main point of contact for tenants, contractors, and the Facilities Management company.

Coordinate the upcoming office relocation project, ensuring timelines, budgets, and communications are effectively managed.

Support post, office bookings, and workspace coordination.

Maintain a safe and compliant working environment (Fire Marshal responsibilities, health & safety checks).

Systems and Process Support

Oversee and maintain efficient administrative systems and processes across HR, finance, and IT functions.

Support CRM data management, donation logging, and reporting processes.

Liaise with the IT provider to ensure smooth onboarding/offboarding and equipment setup for staff.

Human Resources and Team Support

Coordinate onboarding and induction processes for new starters, including training and IT setup.

Assist with staff travel and accommodation bookings and logistical arrangements for Trustees or visitors.

Support recruitment administration, including posting adverts and liaising with partner organisations and universities.

Project and Governance Support

Support internal operational improvement initiatives and help embed good governance and compliance practices.

Provide administrative support for internal audits, policy reviews, and Board-related tasks as required.

General

Provide cross-cover for colleagues within the Finance & Operations team during periods of absence.

Undertake any other reasonable duties to support the smooth running of the organisation.

Person Specification

Qualifications

Essential

· Qualification in operations, business administration, HR, or finance.

· Degree-level qualification or equivalent professional experience in business administration, management, finance, or a related field.

Desirable

· CIPD Level 3 and above

· AAT Level 3-4

Knowledge & Experience

Essential

· At least two years’ experience in operations, office management, administration, HR, or finance support.

· Experience coordinating multiple workstreams or projects.

· Familiarity with HR systems, CRM databases, or finance software.

· Awareness of facilities management and/or health and safety responsibilities.

· Experience in contributing to continuous improvement, operational efficiency, or process redesign initiatives.

· Demonstrated ability to manage multiple priorities, coordinate cross-team processes, and maintain strong attention to detail.

· Confident user of Microsoft Office and other business systems, with the ability to learn new software quickly.

· Proven experience in supporting organisational policies and compliance (e.g., GDPR, health and safety, or HR procedures).

Desirable

· Experience working in the charity or non-profit sector or a small/medium-sized organisation.

· Experience of working in a diverse and multicultural environment

· Experience of bias-free recruitment

Skills, Attitudes and Personal Qualities

Essential

· Highly organised with strong attention to detail.

· Excellent communication and coordination skills.

· Confident using IT systems and learning new software.

· Proactive and adaptable, with the ability to multitask and problem-solve.

· Collaborative team player who shares Lepra’s values and commitment to inclusion.

Annual leave: 33 days (plus eight bank holidays)
Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• three x basic salary life assurance cover
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

This is a pivotal senior leadership role within Dementia UK, responsible for shaping and delivering the charity’s UK-wide policy and public affairs strategy to drive meaningful change for people affected by dementia.

The Head of Policy and Public Affairs will lead a dynamic team, providing strategic direction and expert insights to ensure the organisation’s influencing work is impactful, evidence-based, and aligned with its 2025–2030 strategy.

The postholder will play a central role in positioning Dementia UK as a thought leader in dementia care, championing the role of Admiral Nurses and ensuring that the lived experiences of people with dementia and their families are embedded in all policy outputs and public affairs activity.

Working closely with the Deputy Director of Policy, Campaigns and Public Affairs, and the Head of Campaigns, the postholder will lead the development and implementation of integrated influencing strategies across the UK, recognising the nuances of devolved governments and regional contexts. They will build and maintain relationships with high impact stakeholders in parliament, government, and across the sector to secure tangible policy improvements in dementia care and support.

To be successful in this role, you will bring significant experience working within policy and public affairs with proven experience of leading policy development from evidence-gathering through to publication and implementation. You will have a proven ability to lead, inspire and manage teams alongside a deep understanding of UK health and social care systems, including devolved policy landscapes in Scotland, Wales and Northern Ireland.

This is an exciting opportunity to influence national agendas and help ensure no one faces dementia alone.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.  

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.  

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).  

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. 

*Please note that any decision on flexible working is based on business needs 

Freshwater Habitats Trust is the UK’s leading charity for all freshwaters. We are an
evidence-based organisation that protects freshwater wildlife through practical and innovative nature conservation projects across England and Wales.

The Director, Central Team, will develop and oversee programmes across Oxfordshire and Buckinghamshire, playing a key role in realising our vision of building the Freshwater Network.

As a member of the Senior Management Team the postholder will lead the Central Team and work across the following areas:

· Strategic development

· Leadership and management

· Fundraising

· Project delivery

· Partnership development

· Technical supervision

· Finance

This position requires a creative, dynamic and enthusiastic person who works well as part of a team whilst being self-motivated and ambitious. 

The Director will have the ability to think on their feet, steer the direction of the
programme teams and support them to achieve the long-term goals of the organisation.