Permanent jobs in Greater london

About Care4Calais and the Legal Access Department

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, working alongside communities in Calais and Dunkirk to provide warm clothing, bedding and service provision to displaced people who live in difficult and dangerous conditions.

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as providing psycho social support and interaction, including language lessons, sport and music workshops. We also help with vital access to medical and educational services.

Our Legal Access Department is an access to justice project that exists to support people seeking asylum in the UK by facilitating access to legal representation and offering holistic support to people throughout the asylum process. The department, made up mostly of specially trained volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone. We conduct one-to-one, complex casework for people seeking asylum for a variety of matters, over the years we have supported thousands of people to secure legal representation. Our current casework channels include securing legal representation and support for people’s asylum claims, challenges to unsuitable accommodation and potential removal from the UK (for example under the current UK-France ‘One in One out’ deal), and support for young people in their age dispute matters. Our teams work remotely across the UK. The Department seeks to adapt and amend our services based on the needs of the communities that we work with.

About the role

The aim of the role is to support and inspire volunteer teams to undertake the individual one-to-one casework and support that lies at the heart of what the Legal Access Department does, furthering access to justice for people seeking asylum and refugees. The Casework Manager will be responsible for the casework conducted by our Asylum Team, which focuses on securing legal representation for our client's asylum claims and offering holistic support through the difficulties of the asylum process. Casework managers will use their experience and understanding of the UK asylum system and conducting complex casework to guide their teams, working collaboratively with each other and the Head of Department to respond with agility to a fast-moving policy environment.

Responsibilities

Volunteer Management

• Lead existing team(s) of volunteers to undertake their specified roles as agreed with the Head of Department
• Conduct quarterly 1:1s with volunteers to give and receive feedback, reaffirm commitments, review caseloads, support with more complex cases, and ensure volunteer wellbeing. Escalate any issues and/or concerns to the Head of Department where necessary.
• Motivate and engage volunteers, taking into account the remote nature of the roles, collaborating with other Casework Managers.
• Facilitate regular team meetings and/or virtual drop ins for volunteers to ensure continued engagement and space to raise issues or concerns.
• Support volunteer caseworkers undertaking their roles, providing advice on casework and stepping in to support clients where required. Provide casework cover when volunteer caseworkers are otherwise unavailable.
• Supervise the casework conducted to ensure that volunteer caseworkers adhere to casework procedures so that every client receives the same level of service. Where volunteers may struggle to adhere to procedures ensure that concerns are identified and raised in a timely manner to reach an appropriate solution.
• Support volunteers to raise safeguarding / protection concerns through the appropriate channels. Escalate concerns where necessary. Support volunteer caseworkers through debriefs.
• Recruit, train and onboard new volunteers with the support of the Head of Department as required.
• Manage own, limited, complex caseload of clients where required to support the volunteer casework team.

Casework Management

• Oversee the appropriate collection and management of confidential client information and data, ensuring that volunteers adhere to organisational policy at all times.
• Keep team procedure documentation up to date, implementing changes where required to keep pace with the ever-changing policy environment. Work with the Head of Department to proactively adapt the casework services provided to suit the needs of the communities we work with.
• Work with the Head of Department to proactively identify systemic issues seen regionally and/or nationally and influence the direction of the Department. Contribute to evidence gathering and furthering strategic litigation cases supported or undertaken by the Department.
• Report on team progress to the Head of Department via pre-arranged channels and format.
• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department.
• Build and maintain robust understanding of the policy landscape impacting people seeking asylum in the UK, identify and attend external training opportunities, ensure that any learning is passed on to other staff and volunteers across the organisation.
• Build and maintain relationships with key partners and stakeholders, including, but not limited to local authorities, legal teams, and other NGOs focused on support of people seeking asylum.
• Attend and contribute meaningfully to team meetings

Person specification

1. In-depth understanding of the UK asylum system
2. Dedication to social justice with a clear understanding of the challenges faced by vulnerable populations, or a willingness to learn about these
3. Ability to work sensitively with a diverse range of people, demonstrating cultural competence, respect and compassion
4. Able to build positive relationships with a range of stakeholders including those from displaced communities, legal teams, and other charities
5. Clear leadership ability, with the capability to act with initiative and drive
6. An understanding of the volunteer experience including potential challenges volunteers may face
7. Self-motivated and used to managing multiple priorities to meet deadlines
8. Collaborative team member with excellent verbal and written communication skills
9. Strong digital literacy, including ability to work on Google Workspace and Office 365
10. Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset

Whilst not essential, we welcome applications from people with the following skills

     12. Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to:               Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic

     13. Experience leading and managing volunteer teams from varied backgrounds

Application process

Please apply via CharityJob and submit your CV and a letter of interest. In this, please outline your interest in the role and how you meet the criteria set out in the ‘person specification’. Please include any skills, relevant experience and examples of how you exemplify each point. We recognise that skills and experience come from more than just employment history and encourage anyone who meets most of the specification for this role to apply, even where this experience comes from outside traditional employment structures. If you are interested in applying but do not have all the experience necessary, we encourage you to contact us at admin [@] care4calais .org to set up an informal chat with our staff. We can discuss why you would like to apply for the role and what skills or experiences you have which could be relevant.

The recruitment process will include two interview stages which will both be conducted online. We will be reviewing applications as they arrive and reserve the right to close the advert before the closing date. Care4Calais receives a very high volume of applications for roles we advertise and therefore we are unfortunately unable to offer feedback to applicants who are not successful in securing an interview. We do, however, thank you for your interest and taking the time to apply for this role.

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we work with. We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK or EU immigration systems.

We are a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system.

As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation.

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview. If you are a candidate with lived experience, please let us know in your application. We respect that people’s identity is not defined by their past experiences and will not expect candidates to describe their lived experience at interview unless they wish to do so.

If you have any questions about this or need additional support with the application process for any reason, please contact us at admin [@] care4calais .org

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Join our Business Transformation team and take a leading role in facilitating effective, strategic change. Working at the centre of organisational change, you’ll collaborate with senior leaders to deploy innovative solutions that improve how we work - transforming processes, structures, and technologies to enable smarter, more effective ways of working. 

As Senior Project Manager, you’ll play a critical role in facilitating cross-organisation projects in Caring Services  and other areas of the charity, sponsored by the Executive team. You’ll be responsible for driving change from concept to completion - ensuring projects are delivered on time, within budget, and with measurable, sustainable benefits. Your work will directly improve how Marie Curie operates to supports those who rely on us. 

We’re seeking motivated PM professionals with experience in healthcare or clinical environments, who are driven to make a real difference and play a key role in delivering our mission. 

Key Responsibilities:   

• Lead the full project lifecycle, ensuring delivery meets agreed scope, budget, timeline, and governance standards. 
• Partner with Executive Sponsors and business leads to design, plan and manage delivery of projects and change initiatives. 
• Coordinate multiple workstreams, manage resources, and direct cross-functional project teams. 
• Engage with and manage external partners and vendors. 
• Assess the impact of change and effectively manage risks and emerging issues. 
• Ensure smooth transition from project delivery into operations, ensuring strategies are in place for the successful adoption of changes. 

Key Criteria: 

• Established experience managing strategic and complex change projects with senior-level stakeholders in a healthcare or public sector environment. 
• Proven ability to coordinate multiple workstreams and projects, lead project teams and manage resources. 
• Industry recognised project management and/or change management qualification (e.g. Prince2, APM, Agile, Prosci). 
• Solid track record of managing high-value project budgets and delivering business and/or service level change with measurable benefits.  
• Excellent communication and presentation skills, with the ability to influence and engage at all levels. 

Please see the full job description . 

Application & Interview Process:

• As part of your online application, you will be asked for a CV and supplementary information.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 

• Close date for applications: 14 June 2026. We encourage early applications, as we may close the application process ahead of the deadline once we have received a sufficient number of suitable applications.  

Salary: £50,000-60,000 per annum, depending on experience 

Contract:  Permanent, full-time (35 hours per week) 

Location:  Home-based with occasional travel across the UK 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 
• 25 days annual leave (exclusive of Bank Holidays) 
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 
• Loan schemes for bikes; computers and season tickets 
• Continuous professional development opportunities. 
• Industry-leading training programmes 
• Wellbeing and Employee Assistance Programmes 
• Enhanced bereavement, family friendly and sickness benefits 
• Access to Blue Light Card membership 
• Subsidised Eye Care 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

JUSTICE is looking to recruit a Legal Director to join our friendly, outcome-focused and values-led team. This is a senior and highly influential role, offering an exciting opportunity for an experienced legal leader who is passionate about improving the UK justice system and committed to advancing meaningful legal and policy reform. We are looking for someone who brings deep legal and policy expertise, strategic insight and a collaborative approach to leading and delivering impactful research and policy work. 

The successful post holder will be an inspiring and experienced leader with a strong background in law, policy and justice system reform, and someone who enjoys both shaping strategic direction and supporting others to deliver high quality work. You will be motivated by JUSTICEʼs mission to strengthen the rule of law, protect human rights and improve access to justice, bringing the confidence, sound judgement and integrity required to lead at a senior level and represent the organisation externally. 

You will have strategic responsibility for planning and delivering JUSTICEʼs legal and policy programme, ensuring alignment with the organisationʼs wider strategic goals and working closely with the Chief Executive, Director of Strategy and Impact and wider leadership team. 

As a leading legal and policy expert, you will play a central role in developing and maintaining strong relationships with a wide range of stakeholders, including government ministers and officials, parliamentarians, the judiciary, service delivery organisations, civil society partners and people with lived experience of the justice system. Working collaboratively with colleagues, you will help shape advocacy and influencing strategies designed to drive legal and policy reform across the UK. 

You will oversee the planning, delivery and resourcing of JUSTICEʼs legal and policy work, ensuring strong project management, effective budget oversight and timely reporting on risks, progress and impact. You will also contribute to organisational sustainability by identifying funding opportunities and supporting fundraising efforts, recognising the importance of sustainable resourcing to the charityʼs long-term success. 

If this sounds like something youʼd be interested in and something you would enjoy doing, please do apply! 

Location: Hybrid / Community based Luton & Hitchin
Hours: 35 hours per week, Monday to Friday

Hearing Dogs for Deaf People is looking for an experienced and enthusiastic Dog Training Instructor in and around the Luton & Hitchin area.

Working as a Dog Training instructor, you will be fully responsible and accountable for overseeing the entire training lifecycle from puppyhood to the moment they qualify as a Hearing Dog. This is a highly rewarding role where you can directly impact a person’s life. 

Key Responsibilities

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people

You will need:

• resilience and a high degree of efficiency to be a successful Dog Training Instructor
• a full, clean UK driving licence

If this sounds like you, then we would love to hear from you.

About Hearing Dogs for Deaf People

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For further information and to apply, please visit our website via the apply button.

Closing date: 1st July 2026.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

The Facilities & Compliance Manager maintains a safe, secure and fully operational theatre building and supplementary space (Empire 2) ensuring strict compliance with building and health & safety regulations and acting as the primary Health & Safety Officer for the venue. The role provides high quality facilities management and oversees external contractors working in the venue and supplementary spaces. Further, the role performs day-to-day operations such as opening-up, daily building checks and assisting with room set-ups and deliveries.

Facilities & day-to-day management

• Serve as a primary keyholder, handling opening-up procedures and security deactivation
• Perform daily building inspections to identify maintenance/security issues and ensure the building is safe and ready for use
• Manage both reactive and planned preventative maintenance (PPM) across the building fabric and mechanical/electrical systems
• Supervise external contractors and specialist service providers, ensuring risk assessments and method statements (RAMS) are obtained prior to commencement of works and Service Level Agreements are met
• Manage waste disposal, recycling, and environmental sustainability initiatives
• Assist with physical room set-ups and spatial configurations for rehearsals, meetings, conferences and front-of-house hospitality
• Receive deliveries and safely distribute stock/equipment across the venue
• Oversee site security systems, including CCTV, access control and key management
• Coordinate alarm response as part of a rota with others, including out of hours cover

Statutory compliance

• Ensure compliance with building regulations and health and safety laws
• Manage statutory inspections including, but not limited to:
• LOLER (lifting equipment)
• PUWER
• National Inspection Council for Electrical Installation Contracting (NICEIC) testing (fixed wire and PAT testing)
• Water hygiene/Legionella
• Gas safety
• Emergency lighting
• Fire alarm, firefighting equipment, evacuation chairs
• Coordinate regular emergency drills such as fire evacuation and invacuation
• Maintain up to date records of all statutory compliance audits, inspections and certifications reporting to senior management as required

Health & safety leadership

• Act as the primary Health and Safety Officer for the venue
• Review RAMS and monitor safety during technical fit-outs, load-ins and strike periods in conjunction with the Technical Manager and Tech Team
• Maintain the accident book and lead Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) reporting
• Deliver health and safety induction training for all new staff
• Ensure adequate provision of first aid kits throughout the building and monthly checks to ensure they are stocked, compliant and ready for use
• Provide regular safety briefings to visiting theatre companies
• Coordinate annual risk assessments for all departments and public spaces

Budget & administration

• Assist the Capital Projects and Facilities Associate in formulating and managing the annual facilities operational budget
• Negotiate service contracts to ensure cost efficiency and value for money
• Maintain up to date statutory compliance records and risk assessments

At Mission Without Borders UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Services Administrator to play a key role in making every supporter feel valued, appreciated, and connected to our mission.

In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel connected to our mission.

You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.

You will also serve our London based team by equipping team members to work effectively and helping build a fun, collaborative and productive culture.

We are seeking someone who brings:

• Hands-on experience processing offline and online donations across multiple channels
• Strong knowledge of Gift Aid regulations and Direct Debit compliance
• Exceptional attention to detail and problem-solving skills to keep things running smoothly
• Great communication and collaboration skills with colleagues across the organisation
• Experience using Salesforce or supporter databases to manage and track supporter interactions
• Exceptional customer service skills and experience

What we offer

• 30 days holiday, plus bank holidays
• Flexible working
• Employee Assistance Programme
• Pension scheme
• Chance to be part of a positive team who deliver transformation for vulnerable children, families and communities

You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by a desire to make a difference.

Mission Without Borders (MWB) is an international Christian charity working in Eastern Europe.  We operate in eighteen countries across the world with fundraising offices in twelve and field offices in Albania, Bosnia- Herzegovina, Bulgaria, Moldova, Romania, and the Ukraine. We seek to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ.
 

About the role

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do:

You’ll be part of our Disclosures & Training team, working collaboratively to provide administrative and customer service support. Please note we are looking for someone with experience of processing large volumes of DBS checks.

 This is a front-line role where you’ll:

• Deliver excellent customer service, offering advice and guidance to callers and managing enquiries via phone, email and post.
• Process disclosure applications accurately, ensuring legal compliance and liasing with the Disclosure and Barring Service or AccessNI.
• Maintain and update customer and membership records using Microsoft Dynamics, resolving queries and discrepancies as needed.
• Support team operations through triage participation, reporting, training, and adherence to GDPR, organisational policies, and health & safety standards.

This role offers a valuable opportunity to apply specialist knowledge alongside practical problem-solving - supporting efficient, compliant, and high-quality disclosure services across thirtyone:eight.

Why You’ll Love Working Here:

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.

Main Responsibilities

• Provide advice and guidance to members phoning the Disclosure Service and to give a consistently high level of customer service. 

• Maintain computer records relating to the provision of thirtyone:eight membership and disclosure service

• Participate in an effective and appropriate triage system operated for callers to the training team.

• Processing disclosure application forms ensuring that they meet legal requirements.

Specific Responsibilities

• Deal with incoming post, emails and telephone enquiries relating to the operation of the Disclosure Service.  

• Carefully check information received to ensure completeness, following up any enquiries necessary by post, telephone or e-mail.      

• Check and countersign online disclosure application forms and then forward the application to the Disclosure and Barring Service or AccessNI for processing.  

• Enter details of disclosure applications and members of thirtyone:eight on the database (Microsoft Dynamics). 

• Follow up all queries, discrepancies and other issues as appropriate with client churches/organisations and the Disclosure and Barring Service.  

• Participate in internal and external meetings and training events as required – mostly online but occasionally in-person.  

• Prepare reports and data information as requested.  

• At all times work within the policies and Code of Practice laid down by the Disclosure and Barring Service, thirtyone:eight and UK Data Protection Legislation and GDPR.

• Under the Health & Safety at Work Act and associated guidance, take adequate care for the health and safety of oneself and other persons who may be affected by an individual’s acts or omissions.

• Undertake any other reasonable duty or task in accordance with the objectives of the post.  

Person Specification

A) Essential Personal Characteristics and Qualities:

• Humility - Having a modest view of your own importance.
• Integrity - The quality of being honest and having strong moral principles.
• Openness - Acceptance of, or receptiveness to change or new ideas. 
• Collaborative - Involving two or more parties working together. 
• Solution-focused - Concentration in problem solving or dealing with a difficult situation.
• Learning - Knowledge acquired through study, experience, or being taught.
• Creative - Having good imagination, thinking differently, or having original ideas.
• Fair - Treating people equally without favouritism or discrimination. 
• Committed - Dedicated to a certain course, cause or policy.
• Passionate - Having or showing strong feelings or beliefs. 

B) Essential Experience:

• Experience of processing large volumes of DBS checks.

• A detailed understanding of the legal eligibility for Enhanced DBS checks within a faith setting.

• Broad-based experience of working in an office environment.  

• Experience of dealing with clients/customers over the telephone. 

• Good computer skills (MS Office applications as a minimum).

C) Essential Abilities, Knowledge & Motivation:

These are the skills we regard as essential for the role:

• Significant working knowledge of DBS Eligibility

• Excellent telephone manner

• Excellent written and verbal communication skills

• Ability to be self-motivated and to work with the minimum of supervision

• Ability to identify with and accept the aims of thirtyone:eight as a Christian social work organisation

• Calm, non-judgemental attitude with sensitivity and tact to enable an appropriate initial response to people in need ringing thirtyone:eight

• Meticulous as to detail

• Ability to work to deadlines

• Flexibility and a good team worker

• Ability to deal confidentially with matters of a private and sensitive nature

D) Desirable Skills and Knowledge:

• Experience of working on a database 

• Good typing skills 

• An understanding of the Disclosure and Barring Service 

• An awareness of Christian organisations and church structures

• Experience of using Microsoft Teams

Regional Fundraiser – East Anglia

Part Time: 22.5 hours per week (occasional evenings and weekends required)
£23,402.04 per year
£3,400 car allowance per year
East Anglia: Must be able to regularly travel across Essex, Hertfordshire, Norfolk and Suffolk

About the Job

We are looking for a proactive and relationship-driven Fundraising professional to support engagement across Fire and Rescue Services in the East Anglia region, covering Essex, Hertfordshire, Norfolk and Suffolk.

In this role, you will deliver and implement a regional fundraising strategy, building strong partnerships across 4 Fire and Rescue Services. Your focus will be to grow sustainable income by increasing engagement with Fire and Rescue Service personnel, volunteers, and the wider community.

You will work collaboratively with internal teams, volunteers, and key stakeholders to identify and maximise fundraising opportunities. The role also involves recruiting and supporting volunteers, analysing performance against targets, and ensuring all fundraising activity meets best practice and compliance standards.

This is a varied and rewarding role where you will manage relationships, deliver engagement plans, grow income and contribute to raising awareness of the charity’s services - helping to make a real difference to the Fire and Rescue community.

About You

We are looking for a motivated and organised individual with experience in fundraising or income generation, and a passion for building meaningful relationships.

You’ll bring:

• Strong communication skills, with the ability to engage and influence a wide range of stakeholders
• Proven experience of growing income across fundraising streams
• The ability to develop, manage and deliver plans, budgets and KPIs
• Experience building and maintaining effective partnerships and networks
• Effective organisational skills, with the ability to manage multiple priorities and meet deadlines

You’ll also be:

• Confident using IT systems, including CRM tools and Microsoft Office
• Comfortable using digital and social media to support engagement
• Knowledgeable about fundraising best practice, data protection and compliance requirements
• Experienced in working with and supporting volunteers
• Flexible, resilient and with a positive approach

A willingness to travel across the region and occasionally stay overnight is essential.

How to Apply

Please submit your application via our online portal, no later than midnight on 14 June 2026.

Interviews are planned for week commencing 22 June 2026.

If you need support or adjustments to enable you to make your application, please contact the People Team directly.

Job Title: Communications & Engagement Officer  

Reports to: Senior Communications Manager

Location:Contracted to Breaking Barriers’ office in London, with some expectation of travel 

Terms:22.5 hours per week over 3 or 4 days – open to flexible working arrangements

Contract:Permanent

Salary:£30,500 - £33,500 (inclusive of London weighting), pro-rata

Purpose of the Role

The Communications & Engagement Officer is a key role within Breaking Barriers’ Income and Engagement Directorate. It helps refugees find meaningful employment through communications and fundraising activities that maintain and grow relationships with partners, funders, supporters and relevant influential organisations and individuals.

The post holder reports to the Senior Communications Manager, and works closely with the Head of Public Engagement, Senior Digital Marketing Manager and Fundraising & Partnerships Officer. They also lead or participate in activities involving colleagues across Breaking Barriers’ teams and our refugee clients.

This role contributes to the implementation of our communications, engagement and fundraising strategies, and is closely involved in team planning – including input into operational plans and communications campaigns to steward and inspire key audiences.

The Communications & Engagement Officer is responsible for the planning and creation of day-to-day communications across our owned channels, with a particular focus on social media. They are also responsible for managing social media interactions and outreach, and for creating selected content for Breaking Barriers’ website.

The post holder helps the Senior Communications Manager to ensure that organisational content complies with brand guidelines. And they play a key role in data management – maintaining our multi-media asset bank and the storytelling data within our Salesforce CRM.

This role will suit a team player who is able to build strong relationships across Breaking Barriers to support content creation, ethical storytelling and impact. The post-holder should be comfortable in a fast-paced environment, solution-focused and creative, whilst having a good eye for detail. And, of course, they should have a passion for stewarding, inspiring and mobilising audiences through high-quality, engaging communications.

Key Responsibilities

1. Communications planning and delivery (60%)

· Work with the Senior Communications Manager to manage the communications calendar.

· Collaborate with colleagues across Breaking Barriers, especially the Income & Engagement and Services teams, to source content that reaches, engages, stewards our key audiences – including partners, funders and individual supporters.

· Plan, create and schedule written and multi-media (graphics, videos, photos) content on social media platforms.

· Plan and create or coordinate longer-form content, including case studies, articles and blogs.

· Contribute to the delivery of integrated communications campaigns that support income generation, brand awareness and positioning amongst key audiences.

· Support the continual improvement of our communications by monitoring and evaluating their own work and implementing recommendations.

· Support the development of communications, engagement and fundraising strategies and input into team planning.

2. Community and supporter engagement (30%)

· Manage and engage with our organic social media communities.

· Pro-actively engage with relevant organisations and individuals via social media, in line with agreed strategies.

· Help develop and manage our growing community of storytellers with lived experience of life as a refugee.

3. Other responsibilities (10%)

· Update storytelling data in the Salesforce CRM, and undertake other administrative tasks.

· Take responsibility for maintaining Breaking Barriers’ asset bank of photographs, videos and graphics.

· Advise and support colleagues on compliance with brand guidelines, and create brand resources.

· Represent the Public Engagement team at selected events, including photographing or filming key moments and activities.

· Support other teams with ad-hoc requests for communications support.

· Take a proactive approach to professional development.

· Take on other marketing and communications tasks as required.

Person Specification
Essential

· Demonstrable knowledge of and/or interest in refugee, employment or migration sectors

· Experience in a communications or fundraising role (this doesn't have to be in the UK)

· A demonstrable understanding of key communications and fundraising principles, whether through direct experience or study, and including:

o Understanding audiences

o User journeys

o Developing key messaging

o Audience stewardship

o Working with brand guidelines

· Experience of creating high quality campaigns or content to inspire or drive action

· Experience creating written and multi-media (photography/graphics/video) content for social media, websites and/or emails

· Strong copywriting, editing and proofing skills, and the ability to tailor content for different audiences and channels

· Excellent relationship-building skills, and confidence working with colleagues at all levels of seniority

· Ability to work on own initiative, take responsibility for work, and learn from challenges and successes

· A proactive and creative approach to problem solving and idea generation

· Comfortable within a fast-paced team and able to prioritise multiple projects

· Ability to pay close attention to detail, to maintain communications quality and accuracy

· Experience with administrative, team communication and workload management applications, preferably including the Microsoft Office 365 suite.

· Experience with one or more of the following:

o Design tools such as Canva

o Photography and film editing

o Website CMS software

o Email broadcast platforms

o Social media scheduling platforms

Desirable

· Lived Experience of Breaking Barriers’ cause

· Experience using Salesforce, or another CRM system

· Knowledge of GDPR and data protection principles as they apply to communications and fundraising

· Experience of monitoring and evaluating communications or fundraising activities

Other considerations:

· Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. 

· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

· Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. 

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.  

Charity People are delighted to be partnering with The Passage to recruit a Head of Development to join their senior management team.

The Passage is a leading London homelessness charity, supporting people experiencing or at risk of homelessness to transform their lives. Their vision is of a society where homelessness no longer exists and everyone has a place to call home. The Passage has built a reputation for high-quality services and impactful fundraising, with voluntary income exceeding £5m in recent years.

This is a rare opportunity to step into a strategic leadership role at a pivotal moment, shaping and growing a diverse high-value fundraising portfolio while leading and developing an ambitious team.

Head of Development

Employment status: Permanent
Working pattern: Full time
Salary: £56,960
Location: Office based (central London) with some flexible working from home
Benefits: 35 Days annual leave including bank holiday

About the Role

This is a key senior position, responsible for leading and growing The Passage's high-value income streams, including corporate partnerships, philanthropy (major donors), trusts & foundations, and commercial/trading activity.

Reporting to the Director of Income Generation and Communications, you'll lead a committed and talented team to deliver sustainable income growth, while ensuring first-class stewardship is provided across all touchpoints.

You'll play a central role in developing and delivering strategy, driving new business, and building long-term, high-value relationships with donors and partners. As part of the Senior Management Group, you'll also contribute to organisational leadership and strategic direction.

Key Responsibilities

• Lead and deliver a high-value income strategy across corporate, philanthropy, trusts and commercial streams
• Drive new business, identifying and securing six-figure+ partnerships and donations
• Personally manage a portfolio of major donors and senior corporate relationships
• Oversee and grow commercial and trading opportunities, ensuring strong performance and sustainability
• Lead, coach, and develop the Development team to achieve ambitious income targets
• Work collaboratively across teams to develop compelling propositions, proposals, and donor journeys
• Monitor performance, budgets, and pipelines to ensure delivery against KPIs and forecasts
• Represent The Passage externally, acting as an ambassador with senior stakeholders and partners

About You

We're looking for a strategic, relationship-driven leader with a strong track record in high-value fundraising and income generation.

You will bring:

• Proven success in developing and delivering high-value fundraising strategies
• A track record of securing £100k+ gifts and partnerships
• Experience leading and developing high-performing teams
• Strong expertise across corporate partnerships, major donors, and/or trusts
• Commercial awareness, with experience or interest in trading and income diversification
• Excellent relationship-building skills, with the confidence to engage senior stakeholders
• Strong planning, budgeting, and pipeline management skills
• A collaborative and values-driven leadership style

Most importantly, you'll be motivated by The Passage's mission and committed to driving income that creates lasting impact for people experiencing homelessness.

Why This Role?

This is an outstanding opportunity to shape the future of income generation at one of London's most respected homelessness charities.

You'll join at an exciting point of growth, with the autonomy to innovate, the support of a strong leadership team, and the chance to make a tangible difference through strategic, high-value fundraising.

Application Details

Closing date: Wednesday 17th June, 9:00am
Interviews: 25^th/26^th June

If this role inspires you, please send your latest CV to Kevin Croasdale at Charity People () and request a job application.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About Help 

Help Counselling is well-established mental health charity. We believe everyone deserves access to quality mental health support, and have been providing affordable, short- and long-term talking therapies for over 50 years.

Whether clients are seeking relief from anxiety, stress, depression or other challenges, we are here to help. We offer counselling services to those over 18, both face-to-face in central and west London and online. Our approach is client-led and holistic with no reliance on algorithms for client allocation. Instead, we take care to achieve the best match possible between client and counsellor. 

We are a placement provider: providing training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP.

The work undertaken by trainee counsellors and psychotherapists is unpaid - they volunteer their time. This volunteer-driven model enables Help Counselling to fulfil its mission of offering affordable counselling services to those in need. 

We also cater for clients who prefer to engage with a qualified counsellor through our Help Counselling Plus service for quality therapy at a fraction of the cost of private practice fees. This service is typically delivered by newly qualified counsellors and provides a supported transition into private practice. 

We have a small, friendly staff team of 5, a diverse team of circa 100 trainee and qualified counsellors and a team of supervisors and assessors. We support around 200 clients at any time with weekly sessions. 

About the role 

The Clinical Assistant will support the Clinical Manager in the running of our counselling service. The role will primarily involve managing our trainee counsellor placements but extends to all aspects of the clinical service as required.  The role is advertised as 2-3 days per week, to be discussed. The role is primarily remote with requirement to attend occasional meetings and events in west and central London.

Role Responsibilities: 

• Manage the recruitment, onboarding and offboarding of suitable trainee counsellors for volunteer placements in accordance with agreed standards and controls and Help policies and procedures. To include candidate selection, interview, onboarding, induction and training. 

• Manage forecasting to ensure counsellor numbers satisfy client demand and consulting room availability.

• With support from the Administrator, ensure all records and reports are managed appropriately throughout the counsellor placement.

• Keep the Counsellors Online Hub up to date, liaising with Administrator and Clinical Manager as necessary. 

• In conjunction with Clinical Manager, provide clinical support and expertise to the Help CEO and team as required. 

• In conjunction with Clinical Manager, provide support to trainee counsellors throughout their placement as required. 

• Support Clinical Manager with client/counsellor allocations and reallocations as necessary. 

• Support Clinical Manager in managing consulting room bookings and sourcing alternative consulting rooms when required. 

• Support Clinical Manager in relation to client queries arising from assessments or generally. 

• Be the main point of contact for training organisations. Proactively develop and maintain relationships in conjunction with CEO. 

• Support CEO in developing and maintaining relationships with community networks and partners to include attendance at networking events and presentations as required. 

The above is not an exhaustive and you will be expected to perform different tasks in line with the overall business objectives and your skills/experience. 

Candidate profile: 

Please note the essential criteria and particularly the first three. Candidates will not be shortlisted if they cannot satisfy these. 

Essential:

• Counselling or Psychotherapy Qualification. 

• BACP or UKCP professional membership. 

• 3-5 years' post-qualification experience. 

• Excellent facilitation skills. 

• Strong task and time management.

• High standard of verbal and written communication skills. 

• Highly organised.

• Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk.  

• Interpersonal and influencing skills, especially the ability to engage with counsellors.

• Stakeholder management. 

• Adaptability. 

• Analytical and problem-solving skills 

• Good IT skills including knowledge of MS Office suite, CRM systems and common IT platforms. Ability to learn new systems quickly.  

Desirable: 

• Experience of working within a training environment within the same industry. 

• Prior experience of working in the charity sector. 

• Working understanding of HR-related policies and procedures including EDI and working with competency frameworks. 

• Location in or around West or Central London would be highly advantageous. 

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our jobs page). 

What you’ll do
 

As International Partnerships Lead for the Middle East, Africa and Europe, your role is to provide world class customer service and support to over 250 international schools from around the world. You will build and maintain excellent working relationships with your partner schools, supporting them to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful. 

You will cover the Middle East and Africa, with possible opportunities for international travel for school visits or conferences once a year.

Your key responsibilities will include:
 

• Being the first point of contact for our international partner schools in the region. 

• Working with your partner Area Manager to improve Unifrog engagement across the region and making sure schools are making the most of the platform.

• Monitoring, auditing and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively.

• Provide resources and strategies to partner schools to maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Delivering targeted training sessions for partner schools via workshops and webinars. This could be a video meeting with a counselor, a webinar with lots of teachers attending from around the world; or an in-person visit to one of our partner schools subject to travel restrictions.

• Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog.

• Responding to queries and troubleshooting issues and providing on-the-spot support via phone, email and video calls.

• Proactively working to foster a sense of community amongst our Unifrog partners.

What we’re looking for
 

• Strong communication skills – ability to articulate ideas clearly and concisely over email, phone and on video calls.

• Track record of excellent relationship management and customer service.

• Active listening and objection handling skills.

• Problem-solving skills and the ability to find solutions to queries independently.

• Confident working independently but happy to ask for support when it’s needed.

• Extremely well organised, with a keen attention to detail.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in. 

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, you love building relationships, and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside the Area Manager for your region as well as colleagues in our International Partnerships team and the wider International schools team. You’ll be line managed by our International Partnerships Manager (London-based).

Benefits

On our jobs page you’ll find a full list of the benefits we offer our team, including:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Growing individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.
   

Key details

• UK salary: £38,332 per annum plus team commission (OTE: £43,000). 

• HK salary: HKD 32,007 per month,  plus HK living allowance (HKD 5,670 per month) and commission (OTE: HKD 41,575 per month). 

• Grade B.

• Full-time.

• 28 days paid holiday per year (plus bank holidays).

• If UK based, normal working hours are 8am - 4pm, Monday to Thursday, and 8am - 3.30pm on Friday. (Sometimes you may be required to start earlier or finish later). 

• If Hong Kong based, normal working hours are 10am to 6pm Monday to Thursday, and 10am to 5.30pm on Friday. (Sometimes you may be required to start earlier or finish later).

• Work remotely in the UK or flexibly from our London office, or remotely in Hong Kong or flexibly from our Hong Kong office.

• Start date: as soon as possible, though we will be flexible for the right candidate.

• If you require reasonable adjustments, or want to discuss any details about the role before applying please contact our recruitment lead (contact details on our jobs page)

• We can only consider candidates who have the right to work in the UK or Hong Kong.

Application process

• Deadline: 10:00 (BST) on Monday 22nd June 2026.

• Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i.  With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

• Stage 2: Phone task (15 minutes)

• Stage 3: Video call interview (1 hour)

• Short demonstration of a Unifrog tool (resources will be provided) (10 minutes)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 minutes).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 29th June 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI on our Unifrog jobs page.

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes

To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Your new organisation
A long-established humanitarian and environmental charity is seeking a qualified and proactive Financial Controller to join its small, dedicated finance team.

Your new role
Reporting to the Finance Director, you will play a key role in strengthening financial processes, improving reporting, and supporting senior leadership with timely, accurate management information.
Key responsibilities include:

• Financial support for operational teams
• Process and controls improvement across the finance function
• Balance sheet reconciliations and core accounting duties
• Assisting with management accounts and statutory accounts for multiple entities
• Preparing statutory returns (HMRC, Charity Commission, etc.)
• Manage one member of staff

What you'll need to succeed
You will be a fully qualified accountant and enjoy a hands-on, detail-focused role. You will enjoy working collaboratively and using your initiative to improve systems and processes.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Dynamics 365 CRM Product Manager.

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Role: Dynamics 365 (CRM) Product Manager
Location: Can be based anywhere in England
Contract type: Permanent 

Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 29,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

This is an exciting time of transformation with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy. 

Job Summary
Sitting within the Product Management Team, the Dynamics 365 (CRM) Product Manager is responsible for the Dynamics 365 and Microsoft product planning and execution throughout the Product Lifecycle, including gathering and prioritising product and customer requirements, defining the product vision, and working closely with stakeholders and delivery teams to ensure revenue and product optimisation goals are met. The Product Manager’s job involves ensuring that the product supports the company’s overall strategy and goals. 

Forming and managing effective relationships with key business stakeholders, in particular Business Owners, Product Managers, Business Analysts, Engineers and IT Leads. Work with stakeholders to deliver the Product Roadmap by producing clear and manageable roadmaps and backlogs for delivery and communication.

Experienced in product management and agile methodologies you bring stakeholders together to solve problems and optimise product capabilities to enable the business to reach their strategic and operational objectives. You effectively matrix manage cross functional team members assigned to your product squad, liaising across multiple teams and functions to ensure engagement and successful product delivery against agreed business expectations and governance processes. 

This role is for D365 and Microsoft products within St John and therefore the applicant requires experience and knowledge with D365, CRM, Microsoft and associated architecture, tech stacks, processes and user support. St John are looking for a person who has demonstrable and proven experience working with Dynamics 365 to deliver CRM programmes with complex, multi-audience organisations with a disparate database and business requirements to support growth, integrations, data cleansing and unified consent management. Alongside this we would expect the role to lead on Microsoft platform management, supporting wave releases and the adoption of new features and functionality. 

About You
You will be educated to GCSE level or equivalent (Grade C) inc Maths & English (minimum of 5), be Product Management certified/Agile Project Management / any other recognised Product mgt qualification, have demonstrable and proven experience of Microsoft Platform Management, have proven experience of D365 product management lifecycle: product vision, product roadmap, backlog management, feature and user story development, have demonstrable and proven experience of D365 Sales, Marketing and Customer Engagement, have experience of working in structured product team following defined governance standards relating to product roadmaps, resource management, issue management, change management etc & have the ability to translate complex technical solutions to a non-technical audience and gain the right level of buy-in and support.

About the Role

Essential responsibilities – all Product Managers

• Define the product strategy and roadmap in line with the organisation’s strategy and goals, and the DDaT transformation programme
• Create and manage timelines for delivering the product roadmap, planning new features and changes to the product that account for a range of factors such as risks and opportunities
• Be recognised as the expert in the business on the product, the industry and relevant technology
• Act as a leader for your product within the business and build relationships with business stakeholders
• Run cross functional squads to deliver product roadmaps without formal line management authority over squad members
• Ensuring that requirements, solution design and tests are documented and maintained for traceability across product releases
• Work with external third parties on transformation programmes and/or the design and support of product features
• Run and participate in product ceremonies (stand ups, sprint planning, reviews and retros)
• Gather and evaluate ideas and opinions from users and product stakeholders to prioritise the most valuable features for delivery
• Inspire and enthuse colleagues and users of the product
• Appropriate product governance and communication structures are implemented and maintained
• Monitor, report and improve product performance 

Essential responsibilities – all Employees 

• Engage, involve and empower St John People in problem-solving and improving the organisation
• Actively promote diversity and a variety of perspectives across the organisation
• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
• Be able to work on your own initiative and be highly motivated to achieve both personally and within a team 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.