Care centre manager jobs

CRM & Data Insight Lead

This is an exciting time to be joining the team in this new role!

We’re on a mission to support our client, voted one of the top 100 hospitals in the world, and a global leader in healthcare innovation. From new cancer care to a world-class children’s hospital, your work will help transform the future of patient care.

Position: CRM & Data Insight Lead

Location: Cambridge, Biomedical Campus/Hybrid (onsite 4 days per week)

Salary: £35,000 to £40,000 per annum (dependant on skills and experience)

Hours: 37.5 hours per week. Part-time of 30 hours per week will be considered

Contract: Permanent 

Closing Date: Sunday, 16th August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the Role

As the CRM & Data Insight Lead, you will be responsible for managing one of the organisations most valuable assets, the CRM database (Donorfy), and work to help maximise its value to the strategy and fundraising goals. The direction of travel is set on transforming the charity, in particular, cancer and children’s services. With two capital build projects on the horizon, there is a real opportunity for you to work with the team to use all the CRM and rich data insight to help make evidence-based decisions and bring an elevated level of strategic focus to help transform healthcare across the region and beyond.

You’ll work closely with colleagues across all of the teams, from helping Income Generation and Communications colleagues to use the CRM and data insight to inform strategy and tactics, to helping colleagues in Finance to implement better reporting and more efficient solutions. You will also work closely with the Income Generation and Communications Teams to support their goal of growing the number of supporters and their value to the charity through data-led fundraising and marketing activities.

About You

We are looking for someone who has relevant experience or is educated to degree level with excellent communication and problem solving skills.

You will have experience of:

• CRM systems and their management
• Using data visualization tools such as PowerBI
• Producing business insights, data analytics, and reports, and using these to make recommendations to key stakeholders
• Managing multiple projects in a busy, target orientated environment

We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity.

In Return

This is an amazing place to work!

You will receive a fantastic benefits package including:

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan
• Employee Assistance Programmes
• Cycle to Work Scheme

Other roles you may have experience in include CRM, Systems, Data, Data Insight, CRM Lead, Systems Lead, Data Lead, Data Insight Lead, CRM Officer, Systems Officer, Data Officer, Data Insight Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Stroke Support Worker

We are looking for an empathetic, adaptable individual, experienced in person centred support to work with stroke survivors and their loved ones on the stroke ward in Doncaster Royal Infirmary.

Position: 000029 Stroke Support Worker

Location: Homebased, Doncaster, South Yorkshire. However, travel will be required twice weekly to Doncaster Royal Infirmary as part of this role (and occasional wider travel may include team meetings or other work-related meetings)

Hours: 21 - 28 hours per week with a minimum of 21 hours. The exact weekly hours (up to 28) will be agreed with the successful candidate

Salary: £17,000 – £22,600 per annum depending on hours (FTE circa £28,340.58)

Contract: 12 month fixed term contract

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 9 August 2026

Interview Date: Provisionally 19 August 2026

The Role

This work is part of a project (the Integrated Offer), exploring the needs and ongoing connection for people affected by stroke in hospital and beyond.

The role will involve delivering person-centred stroke support in the hospital setting, while working with the Integrated Offer team to test and implement new approaches. The areas we aim to deliver and test are:

· Deliver person centred conversations with people affected by stroke on the acute ward.

· Following an initial conversation, test how people affected by stroke connect with the Stroke Association next, and what they connect to.

· Explore how to increase connection with those who are not present on the ward at the same time as us.

(note- we may test some or all the above)

To support flexible delivery and testing, you'll also develop your skills by providing phone support to people affected by stroke.

The role includes working in Doncaster Royal Infirmary starting with twice weekly visits, for 3 hours per session. These sessions can be any time after 11am.  The length, timing and cadence of the sessions may need to adjust as this is a test and we will be led by what works for the hospital and people affected by stroke.

Occasional overnight stays may be required. 

About You

Key skills/experience: 

· Experience of communicating directly with people affected by stroke, either on the phone or face to face. 

· Experienced in person centred support Emotional intelligence and good judgement skills

· Effective listening skills with the ability to communicate clearly at a time where emotions may be heightened.

· High levels of emotional resilience to handle complex situations whilst working in a hospital environment.

· Ability to embrace the principles of coaching and reflective practice to drive continuous improvement. 

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please also state your availability, and the hours you would like to discuss.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Care and Support Worker.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Are you passionate about making a lasting difference to the lives of vulnerable adults? 

Luke House Hotel is an emergency hotel that provides support to a mixed client group (male and female) with varied support needs. St Mungo’s currently have 39 bed spaces and the other bed spaces are managed by Tower Hamlets Council, St Mungo’s provide the support element. 

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with those new to, or at risk of rough sleeping. 

• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client. 

• Build and maintain effective relationships to support clients throughout their recovery. 

• Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation. 

• Monday - Friday (between 8am and 9pm) 

About you 

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles.Why not give it a go by joining the team to support our clients on their recovery journey.

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high quality person centred support to clients.

• If you have a good understanding of the complex issues faced by homeless people and the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation we encourage you to apply!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit our website and apply by clicking the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 17th August 2026 

Interview and assessments on: 25th / 26th August 2026 

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

We're looking for a proactive and approachable Registered Manager of 16-17 Supported Accommodation who will thrive in a busy, fast-paced environment, has high standards, enjoys delivering results and believes everyone should be treated with kindness, fairness and respect.Part-time applications are also welcome.

As Registered Manager, you will oversee YMCA's Supported Accommodation Service, ensuring young people aged 16–17 receive safe, high-quality, aspirational support that enables them to belong, contribute and thrive as they prepare for adulthood and independent living.

Initially, you will lead the successful mobilisation and Ofsted registration of our first service before overseeing multiple sites as the service grows.

About the Role & Key Responsibilities

Exceptional Service Delivery

• Lead on ensuring that the day to day operation of the service is in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Lead, supervise and develop a high-performing staff team - preparing every staff member for registration and future Ofsted inspections.
• Motivate, inspire and develop multiple supported housing teams including 4+ direct reports to successfully manage their own teams, including the delivery of recorded monthly supervision and case management.
• Complete a monthly case management review of each site with relevant manager, including an in-depth audit to ensure young people are receiving the best possible support including high quality case notes, interventions, goals, and a consistency of delivery and approach across all teams.
• Work to build effective staff teams that meet and exceed their set goals and targets and monitor their performance, pro-actively addressing any challenges with the support of HR colleagues.
• Empower your teams to meaningfully engage, involve, and devolve decision making power to young people wherever possible to enable them to highlight and design areas for service development and co-create possible solutions or opportunities for change.
• Model for your teams the use of coaching and motivational interviewing techniques to empower young people with complex needs to regularly set and achieve ambitious person-centred goals, praising them for their achievements, and celebrating where appropriate through the resident incentive scheme.
• Work with your teams to ensure all young people understand and meet the terms of their licence agreement, outlining the expectations we have of them and what they can expect in return from the team at YMCA.
• Ensure you and your teams follow our agreed policies and procedures, including our Positive Change procedure if young people do not meet the expectations shared with them in their licence agreement practicing ‘elastic tolerance’ giving them the opportunity to recognise and change their behaviour.
• Build and maintain excellent working relationships with Local Authorities and ensure the team develop and maintain excellent working relationships with Social Workers, Personal Advisers, local education providers and other partner agencies.
• Be the primary organisational representative at Ofsted inspections, commissioning meetings and placement reviews.

Collaborate with the Head of Resident Services & Head of Housing Services

• Utilising the YMCA Emotional Needs framework, ensure that each young person has a person-centred support plan in place where they set themselves goals focused on independence, emotional wellbeing, education and employment.
• To ensure young people develop practical life skills needed for independent living – including cooking, budgeting, tenancy management, health and wellbeing and positive relationships.
• To ensure that young people are supported with challenges as they present in a curious, empathetic, and solution focused way, responding in a timely manner, as part of or in addition to any planned sessions.
• To deliver a person-centred, asset-based, and trauma-informed approach at all times, recognising that one of the stages of change is relapse which is an important part of the journey towards achieving long term success.
• To ensure smooth transitions between placements.
• Share opportunities to signpost young people for specialist internal and external support with your teams wherever possible i.e. ARC, MK ACT, Mental Wealth.
• Arrange and ensure your teams actively engage in all Reflective Practice sessions designed to allow space for practitioners to consider, reflect on, and improve their practice on an ongoing basis.

Compliance

• Lead on ensuring that all aspects of service delivery, including H&S, Facilities etc are compliant with the necessary regulations, to ensure smooth Ofsted registration, working with teams from across the organisation where necessary.
• Ensure you and your teams collect and record all data required for monitoring and evaluation purposes and write regular case studies to demonstrate the ongoing impact of your work.
• Complete audits, quality assurance processes and continuous improvement plans to ensure continued compliance and success.
• Monitor incidents, complaints and outcomes for young people.
• Ensure that all contract and funding reporting is completed on time and to a high standard to protect and grow our vital commissioning and funding relationships.
• Ensure you and your teams record all information and actions taken factually and as if written to the young person on In-Form (our housing management system) and MyConcern (our safeguarding record system) in a way that you would feel happy to share with the young person if requested.
• Ensure all teams record and complete any actions needed in terms of licence management following property checks, damage to property, or abandonment of property etc.
• Receive and record all compliments and complaints about the housing service on In-Form in line with all Housing Ombudsman requirements and respond to all complaints in writing in a timely manner in line with the appropriate policy and procedure.
• Ensure that all service areas are delivered within budget, reporting any concerns to SLT in a timely manner.
• Ensure service level risk assessments and other health and safety compliance documents are completed as and when necessary for all relevant housing support areas.
• Ensure all H&S and Facilities checks are completed to ensure compliance with Ofsted requirements, raising this promptly with the SLT if Ofsted registered properties are not compliant.

Safeguarding

• Ensure safeguarding lies at the heart of every aspect of the service.
• Act as a Designated Safeguarding Lead and ensure all members of your team record any Safeguarding concerns immediately on MyConcern and make any referrals requested in line with the Safeguarding policy.
• Act as the first point of contact for on-call queries from your direct reports, escalating any significant incidents or safeguarding concerns to SLT, and ensuring adequate cover is in place where necessary.
• Ensure teams are regularly trained in Professional Boundaries to remind staff of their obligation to uphold & maintain them at all times.

About You

You're an experienced leader who enjoys raising standards and making things better. You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges.

You'll ideally have:

• Experience of managing and motivating a large team providing 24/7 support across multiple sites.
• Level 5 Diploma in Leadership and Management for Residential Childcare, or other qualification accepted by Ofsted (or willing to work towards).
• At least 2 years experience working in supported accommodation, residential childcare leaving care or other supported housing setting for young people.
• Excellent knowledge of safeguarding, risk management and partnership working.
• Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Experience of working in an asset-based, person-centred, trauma-informed Psychologically Informed Environment (PIE).
• Experience of effective reporting and data collection for the purposes of monitoring and evaluation.
• Excellent leadership, communication and relationship-building skills.
• Strong planning, organisational and problem-solving skills.
• The confidence to challenge poor performance, influence others and drive operational excellence.
• A proactive, customer-focused mindset with a genuine passion for raising standards.

Why Join Us?

This is an exciting opportunity to make a genuine impact within a growing organisation that's ambitious about both its people and the communities it serves.

You'll have the opportunity to:

• Make a real difference in a purpose-driven organisation.
• Build trusted relationships across the organisation.

Everyone is Welcome Here

At YMCA South Midlands, we believe everyone should feel they belong.

We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.

As a charity with a Christian heritage, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none. All appointments are made on merit.

Reasonable Adjustments

We want every candidate to have the opportunity to perform at their best throughout our recruitment process.

If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.

Safer Recruitment

YMCA South Midlands is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues to share this commitment.

As part of our safer recruitment process, the successful candidate will be required to complete pre-employment checks, which will include a DBS check, verification of identity and right to work in the UK, employment references, qualification checks (where applicable) and other relevant pre-employment screening in line with our Safer Recruitment Policy.

Ready to Apply?

If you're passionate about people, thrive in a fast-paced environment and want to help build a culture where people are supported, challenged and inspired to achieve their best, we'd love to hear from you.

Independent Domestic Abuse Advocate

Location:Hybrid working, with a minimum of two days per week based across Chelsea and Westminster Hospital NHS Foundation Trust and Galop’s London office.
Salary:You will start on scale point F3, £33,771.85 per year (including London Weighting of £4,296.25).
Hours: 35/week
Contract: Fixed Term to 31 March 2027

About Galop

Galop is the UK's LGBT+ anti-abuse charity (est. 1982). We support thousands experiencing domestic abuse, sexual violence, hate crime, honour-based abuse, forced marriage, and conversion therapies. Person-centred, empowerment-based, trauma-informed. We drive policy change and legislative reform for LGBT+ victims.

The Role

Provide specialist domestic abuse advocacy to LGBT+ survivors at Chelsea and Westminster Hospital NHS Foundation Trust as part of Safe Horizons London Partnership. Work independently within the hospital, supervised by Galop, delivering advocacy, risk assessment, safety planning, and improving access to specialist support.

You Will

• Manage a caseload of LGBT+ survivors experiencing domestic abuse
• Deliver trauma-informed, survivor-led advocacy and safety planning
• Complete DASH assessments and support MARAC referrals
• Work with NHS safeguarding teams whilst maintaining independence
• Support access to housing, criminal justice, health and specialist services
• Respond promptly to referrals and prioritise high-risk cases
• Build relationships with clinicians to improve referral pathways
• Deliver training on LGBT+ domestic abuse
• Maintain accurate case records

About You

Passionate about improving LGBT+ survivors' lives. Work autonomously in healthcare, building strong relationships with clinicians and safeguarding practitioners. Combine excellent professional judgement with trauma-informed, survivor-led advocacy. Organised, resilient, committed. Good self-care essential. Training and support provided — you don't need to be an expert.

LGBTQ+ applicants only (Equality Act 2010, Genuine Occupational Requirement).

Essential

• Experience supporting domestic abuse/gender-based violence survivors
• Understanding of LGBT+ survivors' barriers to mainstream services
• Advocacy or case management experience
• Safeguarding knowledge and DASH risk assessment experience
• Case record management and GDPR knowledge
• MARAC and IDVA processes understanding

Essential Skills

• Trauma-informed, survivor-led advocacy
• Strong advocacy and negotiation with statutory agencies
• Risk assessment and decision-making under pressure
• Professional relationships across multidisciplinary teams
• Professional boundaries and resilience
• Independent working and workload management
• IT systems proficiency

Desirable

• NHS/healthcare setting experience
• SafeLives IDVA accreditation
• Training delivery experience
• Criminal/civil justice knowledge

Working at Galop

We encourage applications from underrepresented groups: trans/non-binary, Global Majority, people of faith, those with disability, and those with lived experience of abuse.

Reports To: Senior IDVA/Advocacy & Support Manager

Closing: 14 August 2026 | Interviews: Week of 24 August 2026

REF-229 997

Hours:28 hours per week Mon – Thurs. Working hours 9 a.m. – 5 p.m. with one-hour unpaid break. 

Contract: Fixed term until 31st March 2027, with the possibility of extension

Responsible to:  Nightingale Service Manager

Location: Richmond upon Thames - User homes, community locations, office (White House Community Centre, Hampton), from home, hospitals – as required by service. Home Working in line with Hybrid Working Policy.

Salary: £32,000 FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

 

Join a great team providing support to local older people when leaving hospital.

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.

We currently have an excellent administrator opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides much needed free support to local older people who have been discharged from hospital or become unwell in the community – with a particular emphasis on those living alone and without family support. Our

Our small team of team & volunteers are  involved in organising and delivering tasks which facilitate a speedy hospital discharge and make homes safer to avoid admission – including fitting keysafes, moving furniture, shopping, giving advice and coordinating with health & social teams. 

This busy role will include:

- Liaise with referrers, clients, their families and carers to identify the support required upon hospital discharge.

- Developing a holistic plan of support working with others and be able to personally deliver aspects of this support including practical tasks. This could include but is not limited to information & advice, moving furniture, preparing the home for discharge, shopping and organising transport. This will involve working directly in the homes of clients.

- Recording all referrals, actions, progress and data via a CRM / database.

- Ensure the individual receives the support/services they need – working and communicating with staff, referrers, clients, family members, carers, social workers, hospitals and other Age UK Richmond and voluntary sector services. 

We are looking for an individual who has experience in a similar health , social care or voluntary sector setting and is willing to take a hand on role. A good level of IT skills is also required.

Access to a vehicle is required for the role.  

Please click apply to be taken to our website and full details on how to apply. Application deadline is 9 a.m. on Monday 27th July 2026 with interviews on 30th July 2026.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

Job description

We are looking for an Extended Learning Coordinator to support delivery of extended learning activities at Students' Union UCL. This includes coordinating logistics, communications and student‑facing operations for the flagship ExtendED Learning Programme.

The role is full‑time and a fixed term contract for 2 years. It is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a part‑time or flexible basis wherever possible.

Key Requirements

Do you have a passion for extracurricular learning opportunities and a passion for coordinating events? Do you communicate clearly with students and stakeholders and manage logistics with accuracy and care? If the answer is yes, then we want to hear from you.

Our ideal candidate will have strong organisational skills, confident communication abilities, and experience supporting inclusive, student‑focused events or learning opportunities.

For full details on this role, please view the job pack.

ABOUT THE JOB

This is a Home-based role, with occasional travel to London and within our operating areas of Hertfordshire, Buckinghamshire, Slough, Milton Keynes and Luton as required.

To make a full application, please send your CV & one side of A4 covering letter letting us know why you are interested in this position and provide information on any relevant experience that may assist your application. 

For the full job description & recruitment pack, please visit our website.

PURPOSE OF ROLE

Major donors and philanthropists are currently responsible for over a quarter of Caudwell Youth’s annual income – due in part to the generosity of the networks of our founder, John Caudwell.

As Caudwell Youth enters its fourth year, we are seeking a Senior Philanthropy and Corporate Partnerships manager to help us expand beyond our strong founder-led base into a sustainable major donor and corporate supporter portfolio.

Proactive and commercially-minded, you will be confident driving and developing all stages of the major donor and corporate supporter stewardship process. Confidence in engaging in new business research, prospecting, initial meetings and pitches is a must, as you will be responsible for growing our small pipeline of supporters and warm prospects into a long-term income stream.

This is essential to Caudwell Youth’s future sustainability, with corporate partnerships and major donor income currently making up 30% of Caudwell Youth’s annual fundraising income (forecast to be around £450,000 this year).

Our ambition is to increase this revenue stream by around 50% to over £800,000 by 2030, in order to support more at-risk young people from across the UK, as set out in our recently launched strategy, Going National.

This is a role for a self-starter who is excited to drive high value growth and be a key part of Caudwell Youth’s upward trajectory, working within a small but dynamic fundraising team. It offers significant opportunity to shape and lead this area of fundraising as it grows.

You will be an experienced fundraiser with a proven track record of securing major gifts of four, five and six figure gifts, familiarity with managing corporate partnerships and evidence of growing and developing new pipelines and revenue streams.

You will own a significant portion of this income stream, with responsibility for securing new high-value relationships and growing existing supporters.

KEY DUTIES & RESPONSIBILITIES

Operating at a senior level within the fundraising team, this role will take the lead across Caudwell Youth’s philanthropic and corporate giving.

Working closely with the Fundraising Director to drive income growth and strategic development, your key duties will include:

MAJOR DONORS & PHILANTHROPISTS

You will manage a mixed portfolio of existing supporters and warm prospects, while building a pipeline of new high-value opportunities. To do this, you will:

• Take personal responsibility for securing, retaining and growing high-value (four, five and six figure) gifts and philanthropic partnerships, by engaging in detailed prospect research and building contacts with high-net-worth individuals and their intermediaries to create a pipeline of new opportunities.
• Provide a high-quality supporter stewardship experience to Caudwell Youth’s existing major donors and philanthropists and warm prospects, tailoring this to their wishes to create a unique journey for each donor which seeks to deepen their engagement with the charity. This may include:
• Personalised reporting
• Bespoke communications
• Face-to-face meetings and events
• Unique ways to be consulted on and engage with our work
• Opportunities to be recognised.
• Lead on the continued growth, development and stewardship of Caudwell Youth’s Oracles fundraising board in order to maximise its annual revenue.
• Support John Caudwell’s Charity Pioneer with the stewardship of existing and potential Life Changers Circle donors, including through hosting cultivation and network events.

CORPORATE PARTNERSHIPS AND FUNDRAISING

• Develop our corporate support pipeline, seeking to strengthen connections with existing corporate donors. This will include developing partnerships typically in the £10,000 - £100,000+ range through CSR, fundraising and sponsorship opportunities which align with Caudwell Youth’s values.
• Work with major donors and philanthropists, colleagues across the charity, volunteers and other stakeholders and contacts to proactively identify new corporate fundraising opportunities for Caudwell Youth.
• Work on Charity of the Year applications, pitches and proposals in conjunction with the Senior Leadership Team and representatives from volunteering and operations as required.
• Act as an account manager and first point of contact for corporate supporters of Caudwell Youth, coming up with tailored programmes of supporter engagement to maximise their fundraising, increase connection with our cause and engage them in strategic multi-year support partnerships.
• Supported by our Supporter Engagement Coordinator, encourage our corporate donors, major donors and philanthropists to meaningfully engage with our challenge fundraising programme.
• Review our existing Torchrunners model as a means of engaging corporate supporters as a group.

ACROSS THE FUNDRAISING TEAM

• Promote other ways to support Caudwell Youth, including gifts in wills, payroll giving, help in kind, challenge fundraising, charity-wide appeals and campaigns, events and digital content to your network of major donors, philanthropists and corporate supporters as appropriate.
• Work in partnership with the Grants and Impact Lead to develop applications and reporting for family philanthropic trusts where required.
• Work effectively as part of the fundraising team, together seeking ways to enhance and strengthen each others’ activities and diversify our revenue streams as required, including in relation to systems, policies, supporter engagement communications and fundraising events.
• Attend team meetings, personal work reviews and relevant meetings proactively and as a contributor.
• Deputise for your line manager as required in their absence, with support from the rest of the SLT.

ACROSS CAUDWELL YOUTH AND EXTERNALLY

• Work with Caudwell Youth’s operations and volunteering teams to create bespoke and sustainable opportunities for major donors, philanthropists and corporate supporters to engage in our work, while ensuring the needs of the at-risk young people that we support are always put first.
• Collaborate with our communications team to develop compelling copy and content which promotes our corporate fundraising offering and major donor support as required.
• Develop strong collaborative working with the wider teams to maximise income generation, and promote good communication and shared focus

ADMINISTRATION

• Use our CRM database, Beacon, to ensure all activity is properly captured, manage your pipelines, forecast income, track trends and data.
• Provide timely reports internally on performance, informing budget setting and subsequent reforecasts as required

GENERAL

• Behave and communicate in a way that is courteous and professional at all times, including representing the charity professionally to anyone you come into contact with and role modelling appropriate behaviour to colleagues.
• Express and promote equal opportunities and encourage inclusion and involvement.
• Ensure your work is aligned with the vision, mission and values of the charity.
• Ensure your work involves and reflects our young people’s views and voices where appropriate.
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary as required.

PERSON SPECIFICATION

ON APPOINTMENT, YOU ARE EXPECTED TO HAVE:

• Significant professional knowledge and experience in your specialist area
• The ability to take on substantial responsibility quickly
• Critical and detailed understanding of the specialty.

IN YOUR ROLE YOU WILL BE EXPECTED TO:

• Solve complex problems creatively
• Make judgements requiring analysis and interpretation
• Carry out duties with significant strategic influence
• Lead and line-manage others
• Deputise for your line manager, including handling serious issues, where required.

ESSENTIAL EXPERIENCE, KNOWLEDGE AND SKILLS

• In-depth understanding of major donor and philanthropy fundraising, including a demonstrable track record of managing a portfolio of high value supporters and securing and managing four, five and six-figure gifts.
• Knowledge of corporate fundraising and partnership development, including experience developing and managing corporate partnerships worth £10,000 and upwards.
• Ability to identify, qualify and cultivate high value prospects, with evidence of strong commercial awareness to spot opportunities, grow fundraising income and build new pipelines.
• Understanding of impact-led fundraising and how to communicate charitable outcomes effectively to supporters.
• Exceptional networking and relationship-building skills, with experience developing long-term fundraising plans and tailored donor engagement journeys.
• Excellent written and verbal communication skills for presentations, proposals, pitches, reports and stewardship materials.

ESSENTIAL PERSONAL ATTRIBUTES

• Self-motivated, proactive and comfortable with a high degree of autonomy.
• Entrepreneurial and commercially minded, with good business sense.
• Results-driven, with the ability to translate strategic ideas into tangible action.
• Confident and persuasive when working with senior stakeholders and major donors.
• Resilient and persistent when pursuing new opportunities.
• Strong attention to detail and commitment to quality.
• Possess a passion for making a positive impact on young people's lives.

Head of Quality and Accreditation (Cluster 1) - Maternity Cover
£63,108 - £70,710 pa, plus excellent benefits
London (including flexible working)
Full-time, 12 month Fixed-term Maternity Cover

The College Centre for Quality Improvement (CCQI) works with mental health services across the UK to improve the quality of care they provide. Through our quality and accreditation networks, we work with more than 95% of UK mental health service providers. This means the work has significant impact on that quality of care.

We run 30 nationally recognised quality and accreditation networks covering a wide range of mental health services and specialisms. Working collaboratively with clinicians, patients and carers, these networks develop evidence-based standards and support services to assess and improve the quality of care they deliver. Services that demonstrate excellence can achieve College accreditation. Around 1,500 services, representing more than 50,000 staff across the UK, currently participate in our networks.

We are seeking an exceptional leader to provide 12 months' maternity cover for this high-profile and innovative area of work.

You will lead a programme of quality and accreditation networks with an annual income of more than £2.3 million. You will provide strategic and operational leadership to a team of programme managers and will bring strong leadership, organisational and communication skills.

You will be an experienced people and project manager, with a track record in quality assurance, quality improvement, clinical audit or research, ideally within a healthcare setting. Confident working with senior stakeholders, you will lead complex programmes that deliver meaningful improvement.

You will promote and grow our work, including recruiting new members to our networks and identifying opportunities for income generation. Experience of securing funding or generating income would therefore be advantageous.

The successful candidate will be required to undertake a DBS check.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 7 August 2026.
Interviews: 26 August 2026.

1. Overview :

Amna, meaning safety in Arabic, is a refugee-centred organisation that supports mental health and community-led healing. We equip displaced communities with the tools to heal, build resilience, and restore a sense of belonging. 

Rooted in evidence and lived experience, our global work empowers frontline organisations to deliver trauma- and identity-informed care. Through safe, culturally grounded spaces, we help break cycles of trauma and support long-term recovery. 

Amna is currently undertaking a broader organisational strengthening exercise focused on improving operational resilience, financial sustainability, governance, compliance, and readiness for future growth. This consultancy forms part of that wider organisational development agenda and will inform future decisions on systems, processes, structures and investment priorities. 

2. Objective 

Amna's finance function is now fully resourced, creating the right moment to review and strengthen the organisation's financial systems and processes. This consultancy is commissioned to establish the added value of a review of Amna's finance ecosystem, and to identify practical, costed solutions to support the organisation's next stage of growth. 

The objective of this consultancy is to support Amna in diagnosing its current financial ecosystem, whether its financial systems, processes, controls, reporting structures, governance arrangements and operating model are fit for purpose for its current and anticipated scale. Based on this diagnosis and mapping out relevant, costed solutions for a future finance system upgrade and/or procurement,linking Amna's core business activities and income-generating activities with donor compliance requirements and UK charity compliance obligations and strengthen organisational decision-making, grant management, forecasting and organisational sustainability over the next 3–5 years. 

2. Scope of Work 

The consultancy should not assume that technology is the preferred solution. Recommendations should distinguish between issues that can be addressed through changes in processes, governance, roles and responsibilities, staff capacity or systems, and should prioritise solutions according to value for money, organisational readiness and expected impact 

Diagnosis (Consultant-led) 

• SWOT-style analysis across Finance, SLT, and Programmes 

• Assess organisational reliance on manual processes and identify key operational bottlenecks and map where time, confidence, or control is being lost 

• Review alignment and map data flows across Finance, Programmes, Development, MEL, HR, and Operations. 

• Review how financial information supports and distinguish decision-support needs from compliance/control requirements at management, SLT and board levels. 

• Finalise objectives, success indicators, and non-negotiables for procurement 

Solutions Mapping (Consultant-led) 

• Recommend an appropriate future-state finance operating model based on different organisational growth scenarios including roadmap and costing model for finance system upgrade. Identify opportunities for automation, integration and systemisation across finance, procurement, grant management and reporting processes. 

• 3-year Financial Systems Improvement Roadmap, aligned with the Operations Systems Roadmap and assess resource implications (people, systems, skills and governance) of each proposed solution. Where relevant, this should address visibility into specific finance workflows such as grants tracking/pipeline and contract management for outsourced finance services. 

• Risk matrix and pros/cons per proposed solution and recommend governance and control improvements required to support future growth. 

• Prioritisation against agreed criteria (relevance, cost, efficiency, effectiveness) as a timeline-bound plan 

• Provide revised Organizational wide financial health KPIs for the next 3–5 years, with calculations, methods of measurement and reporting frequency.

•  Propose practical, light-touch recommendations to reduce friction in procurement-related steps that touch finance (e.g. purchase requests, approvals) proportionate to effort and scoped as an input to the finance ecosystem, not a full procurement redesign 

 Present distinct solution categories (e.g. low/moderate/significant investment options), each with an indicative cost range, so Amna can decide what fits best. To be finalised only once diagnosis is complete. 

 3. Deliverables

• Finance ecosystem maturity assessment including (strengths, weaknesses, critical gaps/bottlenecks, benchmark against comparable organizations). A diagnostic report validating and finalising the objectives, success indicators, and non-negotiables (Max 15 pages) . 

• A data flow map across Finance, Programmes, Development, MEL, HR, and Operations. 

• A 3-year Financial Systems Improvement Roadmap, including future state operating model options (i.e maintain current scale, moderate growth, significant growth) and suggest required resources/systems/risks/costs per scenario.

Scenario-based, costed solution options, each with a pros/cons analysis. 

• Identify where technology or automation can simplify existing finance processes and reduce manual effort. 

• Proposed finance KPIs for the next 3–5 years, with supporting calculations. 

• A final report and presentation to the Senior Leadership Team and Board (via the Treasurer). 

4. Roles and Responsibilities 

• Operations, Risks and Security Director: Overall accountability for the consultancy, sign-off on deliverables, and escalation to SLT/Board. 

• Head of Finance, Risk & Compliance: Owns the finance/compliance stream and is the consultant's main technical counterpart, reviewing and approving draft deliverables before they reach the Director of Operations. 

• Finance Manager: Provides operational implementation support, including access to data, documentation, and day-to-day coordination with the consultant. 

The consultant is expected to engage with representatives from other departments programmes, MEL, fundraising and Organisation development, leadership and the board members mainly treasurer as required.  

5. Payment Terms 

Payment will be linked to the completion and sign-off of agreed deliverables (Diagnostic report., Draft options paper, Final roadmap and presentation)/milestones rather than paid as a single lump sum. The exact fee structure, total budget, currency, and payment schedule will be confirmed with the appointed consultant and set out in the resulting contract. 

6. Contract length

The contract shall be effective from September 2026 and shall continue until delivery of the final report and presentation, expected in October–November 2026, unless terminated or extended earlier by mutual written agreement of both parties. 

7. Quality Assurance 

• All draft deliverables will be reviewed by the Head of Finance, Risk  & Compliance prior to circulation. 

• Final sign-off rests with the Director of Operations, following consultation with the Senior Leadership Team and Board (via the Treasurer). 

• Regular check-in meetings will be held between the consultant and the finance/compliance stream led to track progress against the agreed timeline and deliverables. 

• Any material changes to scope, timeline, or approach must be agreed in writing before proceeding. 

Draft outputs should be tested with key users and stakeholders to ensure recommendations are practical, proportionate and implementable within Amna's operating environment 

8. Confidentiality and Data Protection 

• The consultant will have access to sensitive financial, operational, and organisational information and must treat all such information as strictly confidential, both during and after the assignment. 

• The consultant must comply with UK data protection law (UK GDPR and the Data Protection Act 2018) in handling any personal or organisational data shared for the purposes of this consultancy. 

• Data and documents shared for the assignment remain the property of Amna and must be securely stored, not shared with third parties, and deleted or returned at the end of the assignment unless otherwise agreed.

• A confidentiality/non-disclosure clause will be included in the contract with the appointed consultant 

9. Contact and Communication 

The main point of contact for this consultancy is the Head of Finance, Risk & Compliance, with escalation to the Operations, risks and Security Director as required. Regular progress updates will be agreed with the consultant at the start of the assignment 

10. Proposal Submission Requirements 

• A brief technical proposal outlining understanding of the assignment and proposed methodology (clearly distinguish between process issues, governance issues, people issues and system issues). 

• A proposed workplan and timeline, aligned with the kick-off and deliverable dates set out in this ToR. 

• CV of the consultant who would deliver the assignment, demonstrating experience supporting charities, INGOs or grant-funded organisations operating internationally preferably experience with UK charity finance, donor compliance, VAT considerations, grant management and multi-country operations. 

• A cost proposal, clearly breaking down by phase/deliverable/VAT/Admin including day rate(s) and an all-inclusive total cost for the assignment. 

• Contact details of at least two relevant references. 

We have an opportunity for a dedicated Case Officer to join our Midlands casework team on a 12 month fixed term basis to manage and provide direct support, advice, and guidance to RBL beneficiaries across West Midlands on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the West Midlands area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Admissions Coordinator

Yeldall Manor – Christian Residential Drug and Alcohol Rehabilitation Programme

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service
• Company pension
• Employee Assistance Programme (EAP)
• Death in service benefit
• Meals provided whilst on site

Full Job Description

Admissions Coordinator

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for 50 years through our residential rehabilitation programme and Christian recovery community. We believe that lasting recovery is possible and are committed to supporting individuals to rebuild their lives, restore relationships and develop a renewed sense of purpose.

We are looking for a commited Christian to join our Recovery Coordination Team as an organised and proactive Admissions Coordinator. As the first point of contact for prospective residents, commissioners, families and referring agencies, you will play a vital role in ensuring that individuals receive a professional, welcoming and supportive experience from their first enquiry through to admission.

This is an exciting opportunity for someone with excellent communication and organisational skills, experience working with vulnerable adults or within health and social care settings, and a passion for helping people begin their recovery journey.

What will you do?

• Manage enquiries from prospective residents, families, commissioners, healthcare professionals and referral agencies.
• Line manage admissions officers 
• Coordinate the admissions process from initial enquiry through assessment and admission.
• Conduct and arrange admissions interviews, both in person and remotely.
• Review referrals, risk assessments, professional reports and supporting information.
• Assess suitability of applicants against programme criteria and make recommendations regarding admission.
• Maintain regular communication with applicants, referrers and commissioners throughout the admissions journey.
• Develop and maintain positive relationships with local authorities, probation services, healthcare professionals and partner organisations.
• Coordinate admission arrangements, funding approvals and placement planning.
• Maintain accurate admissions records, databases and documentation.
• Produce admissions, occupancy and referral reports as required.
• Support the promotion of Yeldall Manor's services through networking, stakeholder engagement and partnership development.
• Assist with resident collections from approved locations where required, including detox units, prisons and transport hubs.

What are we looking for?

• Experience working within health, social care, addiction recovery, rehabilitation, housing or related services.
• Strong administration, organisation and record-keeping skills.
• Experience of handling referrals, applications, assessments or admissions processes.
• Excellent written and verbal communication skills.
• Ability to develop positive and professional relationships with a wide range of stakeholders.
• Ability to manage sensitive and confidential information appropriately.
• Demonstrated commitment to the Christian faith, ability to encourage others in their faith and able to support the Yeldall Basis of Faith, Ethos Statement and values
• Good IT skills, including Microsoft Office applications and databases.
• Understanding of safeguarding, professional boundaries and risk management.
• Knowledge of addiction, recovery and rehabilitation services.
• A compassionate, professional and person-centred approach.
• Full UK driving licence and willingness to travel occasionally.

About You

You will be someone who thrives on supporting people at critical points in their lives. You will be highly organised, able to manage competing priorities, and confident communicating with professionals, commissioners, families and prospective residents.

Most importantly, you will be committed to helping individuals take the first steps towards recovery while ensuring every applicant is treated with dignity, respect and compassion. We welcome applications from people in recovery; however, due to the nature of the role and the support provided to residents, a minimum of two years' sustained recovery (clean time) is required.

As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

What We Offer

• 25 days annual leave plus bank holidays (pro rata where applicable), increasing to 30 days after three years' continuous service.
• Pension scheme in line with auto-enrolment legislation.
• Employee Assistance Programme providing confidential support and counselling.
• Death in service life insurance.
• Meals provided whilst on site.
• Ongoing training and professional development opportunities.
• Supportive supervision and annual appraisal process.
• Opportunity to make a genuine difference in the lives of people affected by addiction.

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation.

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check due to the nature of the role

About Yeldall Manor

For five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope.

We are looking for a compassionate and proactive Assertive Outreach Worker to support people experiencing multiple disadvantage, including mental health needs, substance use, homelessness, social isolation, or other complex challenges. This role will involve building trusting relationships with people who may find it difficult to engage with services, providing practical and emotional support, and working closely with partner agencies to help individuals access the right support at the right time.

The role focuses on building trust with individuals who may be reluctant to engage with traditional services, helping to reduce health inequalities, improve wellbeing, strengthen safety, build confidence and support sustainable recovery and independence.

The post holder will deliver community-based outreach, complete needs and risk assessments, co-produce support and safety plans, maintain accurate case records and work closely with partner agencies including housing, health, social care, domestic abuse services, drug and alcohol services and criminal justice partners.

This opportunity would suit someone with experience of supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage. Strong safeguarding knowledge, sound risk management skills, resilience and a non-judgemental approach are essential, alongside a commitment to Catalyst’s values of kindness, commitment and integrity.

Location: Nankeville Court, Woking, with travel across Surrey)
Salary: £31,140.00 (Pro-rata)
Hours: 27.5 hours per week
Contract type: Fixed Term - 5 years

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach across Surrey providing a person centred and trauma informed approach to clients referred into the project.
• To work with clients in the community using a safe, risk assessed approach. Working collaboratively with other practitioners to best support the needs of the client.
• To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
• To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
• Work with clients to develop an action plan that best fits their current needs, identifying any barriers and be proactive in supporting them to achieve their goals.
• Undertake continuous assessments with all clients, monitoring their well-being and development through the use of, but not limited to, GAD7, PHQ9, impact reporting and individual case studies.
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with company and local authority procedures.
• Work closely with police and safeguarding teams to protect victims.

Case Management

• To record and maintain accurate and comprehensive client case notes on our database. Including ensuring all project monitoring material is completed within set timeframes and reported to management.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• To facilitate joint working with other support services to tackle any barriers, including Housing; Health; Social care; Domestic abuse; Drug and Alcohol and Criminal Justice.
• Advocate on behalf of clients to access services, housing, and support.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

 About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

About you

The post is looking for someone who has:

• Experience supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage.
• Experience of assertive outreach, intensive engagement or working with people who may be reluctant to access support.
• A strong understanding of safeguarding, risk management and working with complex or high-risk situations.
• Knowledge of issues such as cuckooing, county lines, exploitation, trauma-informed practice and harm reduction.
• Excellent communication and interpersonal skills, with the ability to build trust and work in a non-judgemental way.
• The ability to work independently, manage competing priorities and make sound decisions in challenging environments.
• Resilience, empathy and strong problem-solving skills.
• Good IT and record-keeping skills.
• The ability to work flexibly across Surrey, with a full UK driving licence and access to a vehicle.
• A commitment to Catalyst’s values of kindness, commitment and integrity, and to equality, diversity and inclusion.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.