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Join Navigate CIO and Make a Real Impact!
Are you passionate about making a difference in people's lives?
Do you have strong communication and problem-solving skills?
Whether you're experienced in money advice or looking for a career change, we provide full training and development opportunities to help you succeed in this role. At Navigate CIO, we are a registered charity dedicated to providing free, impartial, and confidential money and debt advice across Devon and Somerset.
Our work supports individuals and families facing financial hardship, helping them build financial resilience and regain control of their lives. This is more than just a job—it's an opportunity to transform lives and strengthen communities.
This role is funded by the British Gas Energy Trust (BGET), allowing us to provide specialist energy and money advice to those who need it most.
Why Join Us?
• Full training provided – no prior experience in debt advice needed.
• A rewarding role – support vulnerable individuals to improve their financial wellbeing.
• Career development opportunities – ongoing training and professional growth.
• Flexible working environment – work across various locations, including home visits and remote support.
• Supportive team culture – be part of a dedicated and passionate team that values collaboration.
About the Role
We are looking for a compassionate Debt & Energy Adviser to provide money, debt, and benefits advice to individuals who are often in crisis and face multiple barriers to accessing the support they need. The role primarily involves face-to-face home visits, supported by telephone, video, email, and digital advice. You will be at the forefront of delivering essential money and debt advice to clients with high level needs, helping them navigate their financial challenges.
Key Responsibilities:
• Offer tailored support, in clients homes, online and via telephone
What We’re Looking For:
We are looking for individuals with the right skills and attributes, even if you don’t have direct experience in money and debt advice. If you are passionate about helping others and eager to learn, we encourage you to apply!
Essential Skills & Attributes:
Desirable Skills & Experience:
Ready to Make a Difference? If you’re looking for a career where you can grow professionally while transforming lives, this is the perfect opportunity for you.
Apply today and start your journey towards empowering individuals and communities through financial resilience!
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Croydon Almshouses | Croydon (hybrid – up to 60% WFH)
Permanent |£41,200 per annum, pro rated | 20-25 hours per week, spread across the week
About us
There aren’t many organisations that can say they’ve been serving their community for over 550 years. Croydon Almshouses (CA) can and we’re proud to be the oldest charity in Croydon, rooted in a long-standing commitment to local people and place.
Since 1447, we’ve provided almshouse accommodation to older people with a connection to Croydon who are negatively affected by poverty. For the past 40 years, we’ve also awarded grants to voluntary, community and faith sector organisations, and individuals across the Borough.
Now, our focus is firmly on what comes next. Our vision is to create thriving communities where everybody can live with dignity and independence, using our resources and agility to reduce the impact of poverty on people in Croydon.
To help us deliver this, we’re recruiting an experienced Executive Assistant to the CEO, who is a values-led team player, who demonstrates exceptional attention to detail and strong communication skills to support the CEO to fulfil her responsibilities and enhance her effectiveness.
Essential criteria:
· Significant experience of administration
· Significant experience of working as a EA to a senior executive/ CEO
· Experience of working within the HR field
· Experience of managing a small budget
· Experience of diary management
Interested?
If you are an experienced EA wanting to provide high level support at an ambitious local organisation, we’d love to hear from you.
Apply now to become Croydon Almshouses’ next EA to the CEO and help create thriving communities where people can live with dignity and independence.
Alongside this EA role, we are also recruiting for two other part-time roles: a Finance Assistant and an Administrator. If you are interested in being considered for more than one role, please clearly state in your application which role(s) and hours you are applying for. Applicants shortlisted for more than one role will be interviewed for those roles on the same day.
Closing date: Tuesday 1st September, 9am
Interview date: Wednesday 9th September, in person
The client requests no contact from agencies or media sales.
Evidence and Evaluation Officer
We are looking for an Evidence and Evaluation Officer to join the team.
If you have expertise in quantitative research and evaluation, for example, RCTs and QEDs, with some qualitative and IPE skills and exposure, then apply today


The client requests no contact from agencies or media sales.
This exciting new role sits within REUK’s Education Pathways work which has been in a pilot phase for the last few years and is rapidly growing now that the UK government has made a commitment to expanding safe and legal routes to higher education in the UK for refugee students.
Once a student is selected for participation and offered a university place, this postholder becomes their core anchor and primary REUK point of contact. This role oversees the entire student journey—from pre-departure preparation and arrival orientation to ongoing academic support, psychosocial wellbeing, community building on campus and monitoring of student outcomes.
The postholder will work alongside the newly created Education Pathways Universities Lead. While the Universities Lead focuses on institutional partnerships, you will focus on the student support side of the pathway: equipping university welcome groups to develop integration plans, pairing scholars with academic mentors (with support from REUK’s educational mentoring team), building a vibrant national student network, and providing hands-on casework escalation when complex issues arise.
This is a critical role within a small, high-capacity specialist unit within REUK. Because this is an emerging and new area of work you must be comfortable working with risk and ambiguity, refining and learning rapidly as parameters evolve. You will be a versatile practitioner - equally skilled at designing cohort orientation programmes and delivering student workshops as you are at managing administrative workflows, tracking student outcomes, and delivering compassionate, individual casework support.
Role outcomes
1. Refugee Education Pathway students transition smoothly into UK higher education through comprehensive pre-departure guidance, arrival orientation, and holistic onboarding. To this end, key responsibilities include:
Serving as REUK’s primary point of contact for scholars in the months immediately preceding travel, delivering pre-departure briefings and managing expectation-setting.
Supporting the Education Pathways Lead to recruit, select and match eligible students.
Coordinating arrival logistics and initial orientation in close collaboration with partner universities and campus welcome groups.
Establishing clear, trauma-informed onboarding protocols to help students adapt quickly to the academic and cultural environment of UK universities.
Designing and delivering (in collaboration with young refugees who participated in the pilot pathway) high-quality orientation resources, toolkits, and interactive induction sessions tailored to the unique practical and psychosocial needs of newly arrived refugee students.
Working alongside the Universities Lead to conduct campus visits to ensure scholars are safely settled and Welcome Groups are offering appropriate integration support
2. Scholars thrive academically, socially, and emotionally through tailored REUK-added support structures, mentorship, and peer networks. To this end, key responsibilities include:
Supporting the Universities Lead in training campus welcome groups (staff, student unions, and peer volunteers) and maintaining ongoing liaison to ensure high-quality local support.
Overseeing REUK’s added-value support framework, including:
Sourcing, matching, and managing academic mentors for students on the programme;
Facilitating a vibrant, national network for education pathway students, organising regular in-person and online meet-ups and peer connections, as well as referrals to REUK’s refugee student leadership programme;
Providing occasional direct, high-level casework support and conflict resolution when complex student welfare, academic, or integration issues are escalated from universities to REUK.
Fostering an empowering community environment that prioritises student agency, mental health, and long-term wellbeing throughout their studies.
3. Student support operations, cross-team coordination, safeguarding and administrative processes are managed efficiently and self-sufficiently. To this end, key responsibilities include:
Managing all student-facing administrative processes, communication channels, and record-keeping systems independently without junior administrative support.
Working in close alignment with the Universities Lead to ensure institutional arrangements and campus support delivery are fully synchronized.
Maintaining robust safeguarding and data protection protocols across all student casework, communications, and interactions.
Liaising with external specialist organizations (e.g., legal advisors, healthcare providers, mental health services) when complex casework exceeds standard university support.
4. Student progress and outcomes are robustly evaluated and clearly communicated, contributing to programme learning and REUK’s wider mission. To this end, key responsibilities include:
Reporting directly to the Education Pathways Lead and Chief Executive on cohort wellbeing, retention rates, academic progress, and key student outcomes.
Designing and implementing (with the support of REUK’s Research Manager) student feedback mechanisms, regular check-ins, and longitudinal evaluation frameworks to track scholar progression.
Supporting grant reporting and contributing qualitative impact stories and student reflections for funders, communications and organisational learning.
Working alongside the Youth Advocacy Manager to provide Education Pathways students opportunities to engage with our Refugee Changemakers team
Feeding student-led insights and operational learning into REUK’s broader research, policy, and systemic change work to improve refugee education nationwide.
Person specification
Although each role requires particular competencies, we seek staff members - irrespective of role - who are willing and able to demonstrate core competencies related to 1) character and values, 2) personal working style and 3) team working. Please see the applicant pack for more details. The competencies required for this specific role are:
Student support and safeguarding: Proven track record of delivering direct support, pastoral care and complex casework for displaced young people or international/refugee students in higher education and supporting others to do the same.
Training and resources: Experience designing and delivering transition, orientation, or onboarding programmes that support cross-cultural adaptation and academic readiness.
Volunteering management: Strong experience in recruiting, training and supporting volunteers and volunteer groups (e.g., akin to academic mentors or campus welcome groups).
Network and community building: Skills in facilitating student-led networks, organizing cohort events/meet-ups, and building inclusive peer-to-peer support spaces.
Operational self-sufficiency and willingness to travel: High level of personal organization, ability to manage admin independently without junior support, and willingness to travel regularly across the UK.
Knowledge of education pathway models: Familiarity with international refugee education pathway models (such as Canada’s WUSC; Australia’s RSSP/SkillPath and or others operating in Japan, Italy, Ireland etc).
Knowledge and understanding of refugee tertiary education and the needs of resettled refugees more broadly: Strong understanding of the systemic barriers faced by refugee students in higher education both in the UK and internationally in first countries of asylum, as well as the support needed on resettlement to a third country.
Student participation: Deep understanding of the principles of youth or student leadership and co-production, with the ability to embed these meaningfully across the education pathway
Interpersonal skills: An ability to build and maintain positive, warm and confidence inspiring working relationships with internal colleagues and external partners and stakeholders, including in complex situations.
Communications: Outstanding verbal and written communication skills, including ability to appropriately communicate nuance and complexity; confidence communicating with and presenting to a variety of audiences.
Please ensure that you have read the applicant pack before applying and that you answer all the required questions. Applications must be submitted by 9am on Wednesday 2nd September 2026.
We understand that some candidates may choose to use generative AI tools to support their application. While this is acceptable, please note that we will run all applications through AI-detection software. Applications with very high indicators of AI-generated content will score lower, particularly where responses lack originality or personal insight. As this role involves producing high-quality written materials that reflect REUK's voice and values, the ability to write clearly and authentically without reliance on AI is essential.
Education for a hopeful future: we enable refugee youth to access, remain and progress in education.



The client requests no contact from agencies or media sales.