Customer relationship management manager jobs in South croydon, greater london

Do you have a background in supporter care with a passion to deliver excellent Supporter Experience by utilising data? Have you developed procedures to ensure the compliant processing & reconciling of income? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

The Supporter Services Executive (Gifts & Income) will be a key team member of a busy Supporter Services & Standards Team in London.

You will be responsible for:
• Leading on the day-to-day operational management of activities within the Gifts & Income Team.
• Processing and reconciling income for the Fundraising directorate at Sue Ryder, including both electronic and physical donations,
• To help and guide other income processing activities carried out across Fundraising.

The successful candidate will also work closely with the Supporter Services Team Leader (Gifts & Income) on the management of donation compliance and best practice at Sue Ryder.

This is an excellent opportunity for a capable and proactive individual to take the next step in advancing their career.

Minimum Essential Criteria
• Experience of working within a donation or income processing team
• Experience of carrying out income reconciliation processes
• Experience of designing and implementing basic processes and new ways of working.
• Experience of working on a CRM (Raiser’s Edge or RE NXT desirable)
• Experience of working to and reaching SLAs/KPIs to show good performance
• Experience of carrying out quality checking procedures desirable
• Understanding the importance of placing the supporter experience at the heart of everything we do
• Excellent attention to detail and a strong standard of numeracy

Desirable Criteria
• An understanding of policy and compliance within a fundraising context
• A good understanding of GDPR
• A good knowledge of HMRC Gift Aid procedures and rules

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.

Closing date: 11th May
Interview date: TBC

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

About SolarAid

Following a record year of fundraising, we are now investing in our data capability and are recruiting a Database Officer to take ownership of our CRM and supporter data.

SolarAid is an international charity working to ensure access to clean, safe solar lighting across sub-Saharan Africa. Our work delivers immediate benefits for families while protecting the planet.

About the role

You will lead the management, governance and development of our Salesforce CRM, ensuring that fundraising and engagement activity is underpinned by high-quality, reliable data.

This role combines:

● Hands-on CRM management

● Data governance and compliance

● Systems and integration oversight

● Insight and reporting for fundraising teams

Key responsibilities

● Maintain and improve data quality, accuracy and consistency

● Lead data governance and GDPR compliance

● Oversee data flows and integrations across systems

● Deliver reporting, segmentation and insight

● Support colleagues to use data effectively

● Manage relationships with external CRM specialists

Person specification

Essential

● Experience using Salesforce (ideally NPSP) or similar CRM

● Strong experience managing data quality and integrity

● Experience with data governance and compliance (GDPR)

● Experience producing reports and insights for fundraising or engagement

● Ability to work with both technical and non-technical stakeholders

Desirable

● Experience working with external CRM/data partners

● Experience supporting finance processes (e.g. income reconciliation)

● Experience training or supporting colleagues

● Knowledge of data protection law

Who we are:

Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet.

We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple – and we don’t take any fees. We’ve already mobilised over £3 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade.

We are growing quickly: Last year's annual fundraising was 275% higher than the previous year.

The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation.

Our solution: In the UK alone, around £2 trillion sits with “HNW+” individuals – those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We’re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change.

What we are looking for:

Job Title: Senior Philanthropy Officer

We’re looking for a confident, capable fundraiser to play a key role in major-gift fundraising – helping to secure transformational support from high-net-worth individuals.

You’ll manage your own portfolio of prospects and donors, contributing across the full fundraising cycle: prospecting, cultivation, making direct asks, closing and stewardship. Alongside this, you’ll support the development of relationships with wealth advisers to generate referral leads, while also prospecting independently for major gifts.

The ideal candidate will be excited to build networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. You’ll complement this with proactive outreach to identify and engage new major donors beyond existing referral channels.

To succeed, you’ll develop strong fluency across three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP’s operating costs (salaries, office costs, etc) to keep the charity running fee-free.

You’ll be comfortable making direct asks for funding, ideally with experience of securing significant gifts or multi-year commitments. You’ll be hands-on in day-to-day fundraising activity and able to manage multiple relationships and priorities effectively.

You’ll thrive in a small, fast-moving team—taking initiative, being collaborative, and contributing to shared goals. Crucially, you’ll care deeply about climate and nature.

Experience required:

Strong experience in frontline fundraising (as a guide, likely 3-6 years).

Please see the full job description attached for information on skills required and main duties and responsibilities.

Location: Centrally located, light and airy office on Regent Street, London. Estimated two days per week in the office. 

Benefits: 20 days’ annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1–2 days’ additional paid leave over Christmas period. Flexible working.

Reports to: CEO

Preferred start date: Monday 29th June 2026. Applications reviewed on rolling basis.

£36,000 to £38,000 per annum. 35 hrs per week.
Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility.
Permanent.
 
About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change
 
The impact you will have
As the Events and Community Fundraising Manager you will lead the delivery of events and community activity that engages people to raise vital funds for Missing People. Missing People relies on support from individual members of the public who take on an event or activity to raise awareness and vital funds for missing people and the charity. This role will lead the development, delivery and growth of this income area through engagement and stewardship of these valued supporters. This includes developing a balanced portfolio of events and community activity and working directly with the community of people with experience of the issue of missing.
 
You will use your experience and enthusiasm to inspire individuals and groups to support the charity. You will drive our events portfolio forwards, using your rapport skills to quickly establish relationships with providers, internal teams and supporters, and your agile, ambitious approach will allow us to grab hold of the best possible opportunities.
 
You will lead a team to deliver an exciting Events and Community offering – an inspiring programme throughout the year including ‘Light The Way’ and other challenges which you can read about on our Events page, as well as our Community fundraising efforts – such as engaging volunteers to hold collections at G4 concerts throughout December.
 
About You
You will need to have:

• Significant experience in a challenge events fundraising role, successfully delivering against income targets within agreed deadlines;
• Experience of developing and monitoring the implementation of fundraising strategies, budgets and operational plans;
• Proven experience of growing an engaged supporter or customer base;
• Experience of line management or managing the activities of staff or volunteers;
• Good knowledge of community and events products used by charities to engage supporters and raise funds;
• Legal right to work in the UK.
 
What you will get in return
 
Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.
 
Find out more and apply
If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.
 
To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.
 
Closing date: 23:59 17th May 2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.
Interviews: 20th or 21st May 2026
 
You may have experience of the following: Events Fundraising Manager, Community Fundraising Manager, Challenge Events Manager, Mass Participation Fundraising Manager, Supporter Engagement Manager, Public Fundraising Manager, Community and Events Income Manager, Participation Fundraising Lead, or Individual Giving and Events ManagerEvents Fundraising Coordinator.
 
REF-228 261

Pilotlight is ambitious and focused on doubling our impact

Project facilitators are central to what we do, connecting business leaders with charity leaders, creating collaborative environments to solve challenges and build skills for everyone involved.

Key Areas of Responsibility: 

We are looking for an excellent facilitator, communicator with strong people skills to

• Deliver projects across all Pilotlight programmes

• Build strong relationships with key stakeholders including charity leaders and our business partners

• Manage stakeholder engagement, communication and participation to create an inclusive and collaborative environment for all 

• Develop clear and effective project briefs to support successful outcomes of projects 

• Lead and facilitate in-person and online events managing logistics and coordinating delivery 

• Contribute to the development of Pilotlight’s knowledge base and best practices by sharing insights and lessons learned 

This role is critical in helping us deliver our 2026 Operating Plan and accelerate our ambition to double our impact by 2030. 

About You 

You will be: 

• A confident facilitator with experience in client facing roles 

• Experienced in facilitating meetings and events both in-person and online 

• Strong relationship builder with excellent organisational skills 

• Excellent verbal and written communication skills 

• Highly organised and efficient 

• Aware of the needs and operating context of the charity sector 

• Confident in using Microsoft Office and CRM systems 

You don’t need to have worked in the charity sector, but you must be motivated by our mission and excited by the chance to play a role in strengthening the sector. 

In return… 

• A mission-driven organisation at a pivotal moment of growth 

• A CEO and Board committed to modernisation, clarity and high performance 

• Big strategic challenges with a supportive, collaborative culture 

• The opportunity to make a sector-wide impact by strengthening thousands of charities 

About the Organisation 

This successful social enterprise amplifies the impact charities, business and individuals can bring to make a better world.

This is done by bringing charities together with business and business experts who can tackle the pressing issues charities are facing. It manages the relationship between business and charities to maximise the impact they bring and increases the impact of individuals by bringing them new experiences, perspectives and learning.It increases the impact of organisations by exposing their talent to new situations and challenges. It increases the impact of charities by giving them the expertise and resources they need.

Applicants must have the right to work in the UK. We are particularly interested in candidates from underrepresented backgrounds. 

Fundraising Manager, Trusts & Statutory

National Literacy Trust
£42,000-£44,000
Permanent
Hybrid (London SW8, ~1 day/week)

Change life stories. One grant at a time.

Literacy is not a given. For millions of children and young people growing up in disadvantaged communities across the UK, a lack of literacy skills shuts doors before they've had the chance to open them. The National Literacy Trust exists to change that and your fundraising will be at the heart of making it happen.

We're looking for a Fundraising Manager, Trusts & Statutory to join our Development team and grow our income from charitable trusts and foundations. You'll manage a portfolio of high-value funders, craft compelling proposals, and forge the kind of long-term relationships that sustain our work in 22 of the UK's most under-resourced communities.

What you'll be doing

• Building and managing a pipeline of five and six-figure trust and foundation grants
• Writing persuasive, evidence-rich funding applications and stewardship reports
• Developing deep, lasting relationships with funders at all levels, from programme officers to trustees
• Working in close collaboration with programme leads and the senior management team to align bids with our strategy
• Supporting and supervising a Trusts and Statutory Executive as a dotted-line report
• Contributing to income forecasting and budgeting for trustees
• Representing the charity at sector events and with external stakeholders

What we're looking for

• Significant experience securing and stewarding five and six-figure grants from charitable trusts and foundations
• Excellent written skills; you write proposals that inspire, not just inform
• Strong relationship management across a range of internal and external stakeholders
• Experience managing a funding pipeline with a CRM, and confident working to income targets
• Ability to juggle multiple deadlines without dropping quality
• A genuine commitment to social justice and the power of literacy

Why join us?
We are a rapidly growing organisation with 30 years' experience of changing lives through words. Our funders include the Arts Council, national government departments, and some of the UK's most respected foundations. You'll be joining a collaborative team where your work directly enables programmes in nurseries, schools, prisons and communities across the country.
We offer 39 days' annual leave (including bank holidays and Christmas closure), an 8% employer pension contribution, a flexible hybrid working policy, and a culture that genuinely values every member of the team. We are committed to diversity and inclusion, and welcome applications from all backgrounds.

Ready to make words matter?
If you're as excited about this role as we are, please send your CV or profile to Philippa Randle at Charity People to start the conversation. If your experience aligns with the brief, we'll be in touch with next steps on how to make your formal application.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Key dates
Closing: 9am, on Friday, 15^th of May
Interviews: w/c 18^th May


Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Interviews will be taking place the 18th and 19th May via MS Teams

Shelter is looking for a Digital Fundraising and Marketing Manager within our Community and Events team to fuel our fight for home.

If you’ve got the digital marketing skills to help shape mass participation and community fundraising events, inspire supporters and thrive on collaboration this could be the role for you.

About the team 

This exciting opportunity sits in Shelter’s Community & Events department in Shelter’s Income Generation Directorate.  

Community & Events is made up of our Community Fundraising, Supporter Experience, Digital Fundraising & Marketing and Mass Participation teams, across the team we look after a wide range of fundraising activities encouraging supporters to raise money and providing them with the support to do so. 

This role as Digital Fundraising and Marketing Manager sits within Shelter’s Digital Fundraising and Marketing team.

About the role

Line managed by the Senior Digital Fundraising Manager, you will work closely with Community & Events team members, as well as colleagues across the organisation - including Digital, Marketing, CRM and Income Generation Digital Leads – to ensure the Community & Events digital strategy is implemented effectively.

This is a great opportunity to join a dynamic team, for someone who is looking to take their digital skills to the next level, implementing strategic plans and working with the Senior Digital Fundraising and Marketing Manager to improve performance. 

About you

You bring strong digital expertise from a fundraising or marketing environment, with hands‑on experience using tools like Meta Business Suite, Google Ads, Canva, and Google Analytics. You understand best practice in marketing communications, can implement and optimise digital strategies, and are confident in setting meaningful KPIs and reporting on performance. Audience‑led and supporter‑centric, you are dedicated to delivering excellent digital experiences that drive acquisition and income growth.

You’re an effective communicator and collaborative team player, able to work confidently across teams and build positive, influential relationships with both internal and external stakeholders. Skilled in managing multiple projects at once, you’re comfortable contributing to data processes and using insights to guide decisions. You thrive in innovative, fast‑paced environments—testing, learning and adapting to improve outcomes, and sharing successes and failures openly.

Results‑driven and curious about the Community & Events fundraising market, you excel at translating data into clear, actionable recommendations for non‑technical audiences. You actively champion diversity and inclusion, leading by example and encouraging inclusive thinking in others. Flexible and adaptable, you enjoy horizon scanning for new opportunities, implementing new tools or channels, and evolving approaches throughout product development and delivery.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

How to apply

To apply, please click ‘Apply for Job’ below and submit your work history and a supporting statement. Your supporting statement should outline how you meet the ‘Person Specification’ section of the job description.

Any application submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Our client supports children, young people and families facing bereavement, as well as parents and carers of children with life-limiting conditions, providing specialist services, training and support across the UK. Following a recent merger, the organisation has strengthened its reach and impact, bringing together two leading charities to provide even greater support to grieving children and families nationwide.

Prospectus is delighted to be supporting our client with their search for an Individual Giving Manager. This role will support the delivery of a fundraising plan, growing income across channels including Direct Mail, Regular Giving, Lottery, Legacies and In Memory. Working closely with the Head of Individual Giving and Supporter Engagement, you will lead on acquisition campaigns, creative development and supplier management, using a mix of digital and traditional approaches to expand and engage the supporter base.

The ideal candidate will bring strong experience in Individual Giving, with the ability to develop compelling campaigns that grow income and attract new supporters. You’ll be confident delivering end-to-end programmes, including direct mail, managing budgets and using CRM systems to track performance and insights. Highly organised and adaptable, you’ll be comfortable juggling multiple priorities while creating engaging supporter journeys across a range of channels.

£40,000
Permanent and full time  
Remote with occasional travel to High Wycombe

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.  

ABOUT THE ROLE

 Variety is looking for a Trusts and Foundations Executive to join our Fundraising and Marketing Team. Reporting to the Trusts and Foundations Manager, the role will be vital in growing our income to fund life-changing practical support to disabled and disadvantaged children and young people across the UK.

You will be responsible for building and sustaining Variety’s growth across our Trust and Foundations portfolio by expanding our low and mid-sized supporters. You will pro-actively approach, secure and steward a pipeline of Trusts and Foundations (ranging from £500 to £20,000) and support the Trusts and Foundations Manager on larger applications and impact reporting.

You will be working with a supportive and knowledgeable team who regularly work from our office in the heart of Camden, London. This role will also require a DBS check.

· Department: Fundraising and Marketing

· Reporting to: Trust and Foundations Manager

· Salary: £30,000 - £33,000 (based on experience)

· Location: Variety HQ, Camden Town, London (hybrid working)

· Contract: Full-time, permanent

· Working hours: 35 hours per week

ABOUT VARIETY

 In the UK, there are more than 1.3 million disabled children and nearly 4 million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.

In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We achieve this by providing practical, tangible help, that makes a real and immediate difference.

KEY RESPONSIBILITIES

Income generation

·Managing relationships with existing funders to secure repeat funding.

·Preparing and submitting high-quality funding applications for varied projects.

·Independently managing a well-developed pipeline of prospective funders.

·Leading on delivering small Trust mailings throughout the year.

Prospect Research

·Proactively researching and evaluating potential grant funders using funding databases.

·Identifying and aligning potential fundraising opportunities to our projects.

·Directly building relationships with potential funders via telephone and email.

·Keeping accurate records of trust prospects on our CRM, Salesforce.

Stewardship

·Building and maintaining strong relationships with funders to secure grants and increase capacity to donate.

·Delivering exceptional stewardship through timely, personalised and highly creative top-quality tailored reports for our restricted grants programmes.

·Working closely with programmes team to gather insight, data and evidence to fulfil reporting requirements for projects funded by Trusts and Foundations.

·Attending face-to-face events with donors, including occasional visits to schools for Variety Sunshine Coach Presentations.

Administration & Management

·Ensuring that donations are accurately coded and acknowledged in a timely manner.

·Monitoring income performance against agreed targets. This will include pro-actively updating the Trust and Foundations Manager on progress, risks or emerging income generation opportunities.

·Assisting with the creation of fundraising templates for our various projects using our marketing templates.

·Updating salesforce and maintaining accurate records and donor information in our CRM systems.

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

 Essential

· Experience working within a fundraising team at a charity.

· Experience engaging with supporters across the cultivation cycle. For example, researching potential donors, engaging with or stewarding them.

· Good interpersonal skills with an ability to communicate clearly, persuasively, and confidently in-person and on the telephone.

· Strong creative writing skills, with experience gathering and simplifying complex information into accessible content.

· Excellent IT proficiency skills and confidence using Microsoft Office, including Excel, Word, Outlook and PowerPoint.

Desirable

· Experience of working within a Trust and Foundations fundraising team.

· Demonstrable success writing funding applications.

· Demonstrable competence working with a CRM database.

· Experience using graphic design or marketing platforms, such as Canva.

FURTHER INFORMATION
• Variety, the Children’s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults
• Proof of eligibility to work in the UK is required

MAIN BENEFITS, TERMS AND CONDITIONS
• 25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual).
• In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.
• Enhanced Pension - 7% employer contribution and 2% employee contribution
• Life Assurance 4x annual salary
• Company sick pay scheme
• Cashback medical scheme

How to apply

Please submit your CV with a cover letter explaining why you’d make a great candidate for this role and how you meet the job description.

Applications will close at 5pm on Monday 18th May 2026, with first round interviews w/c 25th May 2026 and second round interviews, w/c 1st June 2026.

Please let us know if you have any accessibility requirements or need any adjustments for the interview.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Responsible To: Head of Grant, Trust & Corporate Fundraising
Location: Home based, with occasional travel required
Salary: £34,000 - £37,667 depending upon experience plus 8% employer pension contribution
Hours: 37 hours per week (1 FTE)
Contract: Established post
 
Job Purpose

• Lead growth of corporate fundraising and corporate partnerships, guided by Butterfly Conservation’s Corporate Fundraising Plan.
• Identify, cultivate, secure and deliver corporate partnerships applying a coordinated and proactive approach.
• Ensure effective delivery within the corporate fundraising stream and appropriate corporate stewardship, with the support of the Corporate Fundraising Officer.
• Deliver actions that lead to the meeting of Butterfly Conservation’s Fundraising Target and which secures good return on investment.

Main Responsibilities

1. Planning, and continually reviewing, the Corporate Fundraising Team work programme and working with the Corporate Fundraising Officer in executing it so as to deliver impact.
2. Identifying, building and maintaining a strong, diverse pipeline of corporate prospects.
3. Implementing a proactive acquisition approach to securing new corporate support that delivers financial and/or social value gains for our charity, including the negotiation and drawing up of partnership agreements.
4. Personally managing and stewarding a portfolio of corporate relationships, providing an outstanding supporter experience which seeks to sustain and grow corporates’ support.
5. Providing corporate fundraising advice, materials and updates to colleagues/Branches and working with the Head of Grant, Trust & Corporate Fundraising to deliver training to staff, the Senior Leadership Team, Council of Trustees and   BC Trading Company Board, as required. 
6. Working with teams across the organisation to develop and prepare tailored cases for support/proposals and bespoke updates/reports to corporate donors.
7. Collaborating with the Finance Team to ensure appropriate invoicing, accurate income coding/recording and contract compliance.
8. Monitoring corporate relationship and income performance so as to provide data that can feed into reports and analysis, which can inform our Senior Leadership Team, Council of Trustees and  BC Trading Company Board.
9. Following relevant policies and procedures, such as those relating to data management and our Ethical Fundraising & Donation Acceptance Policy.
10. Ensuring the effective promotion and/or dissemination of Butterfly Conservation’s ‘Corporate Supporters Pack’ and ‘Work for Good’ platform (managed for lower level donations), providing clarification to corporates and/or identifying potential for uplift, to then pursue, as necessary.
11. Line managing and supporting the Corporate Fundraising Officer, driving performance and innovation through a solution focused approach and ensuring appropriate prioritisation of workload.
12. Maintaining and updating records to keep track of corporate prospects and corporate approaches, communications and agreements, in files, spreadsheets and on the CRM so that the are a reliable and trusted source of information. 

General

• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.

 
Candidates must have the right to work and be resident in the UK.
 
We reserve the right to close the vacancy early before the advertised closing date and time.
 
Closing date: 1st June 2026, 12pm
Interviews will be held on 8th – 10th June 2026
 
REF-228 263

Contract: 12-month fixed term maternity cover
Location: London hybrid, a minimum of two days in the office
Reporting to: Head of Corporate Partnerships 
Salary: £45,000 - £47,000 (dependant on experience)
 
About In Kind Direct
 
For nearly 30 years, In Kind Direct has been at the forefront of product redistribution in the UK, ensuring that no one misses out on life’s essentials. Founded by HM The King, we partner with leading brands and retailers to channel everyday goods—hygiene items, household products, toys, clothing and more—to over 6,000 community groups. Every week, we help more than half a million people in need. Yet, poverty and exclusion remain as key challenges within the UK, and we’re on a mission to reach even more people with more products.
 
Our values
 
We work with kindness, togetherness and integrity, driving innovation.
 
The opportunity
 
We are seeking an adaptable, and enthusiastic self-starter with experience in account management or business development to join our dynamic and passionate team. You will have the proven ability to build strong personal relationships and networks, engage and influence senior stakeholders. 

You will be responsible for managing new / current corporate partner organisations to maximise product donations in line with our ambitious five-year strategy. You will be responsible for developing mutually beneficial relationships based on understanding of the “why” and matching that with the benefits of working with In Kind Direct. You will possess commercial hunger, drive, and a desire to deliver results against clear KPI’s. 

Crucially, you will have experience building new partnerships with organisations in several key categories for which you will have ownership. You will be aware of the prospective organisations’ internal and external business drivers, understand their KPI’s and know how to build propositions that excite them. You will be able to demonstrate how you have delivered results within this environment. 
 
Key Responsibilities: 
 
Partner Management: 

• Accountability for the value distributed, engagement, frequency of donation, campaign participation, financial contributions and relevant KPIs of partner portfolio. 
• Protect, nurture and grow relationships with a defined number of existing corporate partners (retail and non-retail), developing persuasive and tailored proposals, progress reports and analysis. 
• Support the shift from surplus donations to planned donations which could be through retailer/sales activations
• Use a tiered approach to prioritise and build deeper relationships, shifting from reactive to proactive planning, and develop joint business plans with priority partners. 
• Work closely with the Marketing and Charity network team to maximise corporate involvement and engagement in the events and content programme. 
• Work with several cross functional teams as required, from ecomm, finance, charity network and operations and customer service teams. 
• Negotiate contracts with corporate partners

 
Business Development 

• To research and identify suitable prospective corporate partners for securing donations of product in line with the charity and network-user needs. 
• Creativity to propose new ideas, and propositions to drive value for In Kind Direct and its network. 
• Creatively utilise In Kind Direct Campaigns, network feedback, research and data points to unlock new conversations, including retailer activations

 
Presentation and Analysis 

• Produce and develop compelling proposals and presentations for a wide range of corporate partnership audiences, from staff to senior executives. 
• Maintain accurate records, analysis & reporting of activity on in-house CRM system. 
• Maintain a strong external profile as an ambassador for the charity, whilst keeping up to date with developments in the Corporate and Charity Sector. 
• Work closely with Head of Corporate Partnerships & Head of Business Development to ensure robust forecasting of corporate accounts including accurate maintenance of product donation and corporate financial pipelines

 
To succeed in this role, you will be able to demonstrate: 

• Relevant commercial experience in sales, account management or relationship management
• Proven ability to deliver results against KPIs and targets
• Experience building strong, collaborative partnerships, including joint planning and delivery against shared objectives
• Confident communicator with excellent written, verbal and presentation skills
• Highly organised, with strong administrative skills and the ability to prioritise a busy workload
• Comfortable working with PowerPoint, Excel and databases/CRMs to produce reports, presentations and insights
• Able to build effective relationships with a wide range of internal and external stakeholders
• Collaborative, adaptable and proactive, with a creative approach to engaging corporate partners
• Passion for change and impact, with a genuine interest in the charity and corporate responsibility sector
• Strong alignment with In Kind Direct’s values of kindness, togetherness, integrity and innovation

 
All training, development and equipment will be provided.

Why In Kind Direct?
As well as having the chance to work in a charity that helps thousands of people each year, our  team benefits include volunteering days, 28 days holiday each year including 3 days between Christmas and New Year, excluding public holidays), an interest-free travel loan, and a generous pension scheme entitlement.  We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities. 

We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women. 

We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations. 

We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations. 

We will meet all reasonable expenses that will support anyone invited to interview to be able to participate. 

If there's anything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, please don’t hesitate to contact us directly. We’ll do our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.

How to apply
 
The deadline for applying for this role is 9am on the 13th May 2026. We ask all applicants to complete an Equal Opportunities Monitoring form, either through our website or our online application process. 
 
To apply, please submit your CV and a brief supporting statement (max. 500 words) through our online application portal.
 
Applications submitted without a supporting statement may not be considered. 

• 1st stage interviews will take place week commencing 18th May 2026
• 2nd stage interviews will take place week commencing 25th May 2026 and you will be asked to complete a task, full details will be provided

REF-228 252

About the role

We’re looking for an experienced and strategic Individual Giving & Legacy Manager to lead and grow our Individual Giving, Legacy and In Memory fundraising programmes.

This is a pivotal role where you’ll drive sustainable income growth through innovative, data-led, multi-channel fundraising. You’ll shape supporter journeys, deepen engagement, and maximise long-term donor value across a range of channels including digital, direct mail, telemarketing, lotteries, face-to-face and press.

You’ll also line manage and support a team member, while working collaboratively with colleagues across fundraising, communications and service delivery to deliver compelling, supporter-focused campaigns.

What you’ll be doing

Strategic leadership

• Develop and deliver strategies to grow Individual Giving, Legacy and In Memory income
• Lead integrated, multi-channel campaign planning and delivery
• Drive innovation, testing and continuous improvement across supporter journeys
• Stay informed on sector and digital trends to keep our fundraising fresh and effective

Campaign delivery

• Oversee end-to-end campaign management across acquisition and retention
• Approve campaign briefs, messaging, segmentation and supporter journeys
• Ensure campaigns are insight-led, delivered on time and within budget
• Support the creation of high-quality content and storytelling

Product development & innovation

• Develop and optimise Individual Giving and Legacy products
• Identify and launch new fundraising propositions and digital initiatives
• Enhance journeys for key audiences including regular givers, legacy prospects and in-memory supporters

Data, insight & performance

• Champion a data-driven approach to fundraising
• Work closely with data teams on segmentation, targeting and personalisation
• Monitor KPIs, ROI, retention and lifetime value
• Use insight to inform strategy and support income forecasting

Leadership & collaboration

• Line manage and develop the Individual Giving & Legacy Officer
• Build strong relationships with internal teams and external partners
• Engage stakeholders including leadership, trustees and service teams
• Work with agencies and suppliers to deliver campaigns

Compliance & governance

• Ensure compliance with GDPR and fundraising regulations
• Maintain high standards in supporter care and ethical fundraising
• Manage budgets, monitor performance and take corrective action where needed

About you

We’re looking for someone who combines strategic thinking with a hands-on approach.

Essential

• Experience in Individual Giving, Legacy or Direct Marketing fundraising
• Proven track record of delivering successful multi-channel campaigns
• Strong understanding of supporter journeys, acquisition and retention
• Experience managing budgets and delivering against income targets
• Skilled in data analysis, performance tracking and forecasting
• Excellent communication and stakeholder management skills
• Experience managing and developing staff
• Highly organised, detail-oriented and confident working with data (including Excel)

Desirable

• Fundraising or marketing qualification
• Event management experience
• Experience using fundraising CRM systems
• Experience of working within a social care or disability charity would be advantageous, but isn’t essential. 

Why join us?

At Hft, we’re a values-led organisation where people genuinely look out for one another. Our teams are collaborative, supportive and focused on making a real difference.

In this role, you’ll have the opportunity to shape and improve how we deliver fundraising, while contributing to meaningful outcomes for the people we support.

• Home-based with flexibility and regular team connection
• Occasional travel to Bristol
• A collaborative, values-driven culture
• The opportunity to shape and improve our fundraising approach
• A role where you can make a tangible difference in a purpose-led organisation

Selection process

We review applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team.

Successful candidates will then take part in a final stage, including a competency-based interview and the opportunity to meet the team.

Apply now or get in touch to find out more — we’d love to hear from you.

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team.

Head of Membership
Salary: £65,000 - £70,000 per annum
Hours: Full time
Contract: Permanent
Location: King’s Cross, London. Hybrid

Who are we?

Art Fund is the national fundraising charity for art. With over 148,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.

We work closely with a network of over 1000 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 148,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.

We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.

The role

We're looking for an exceptional Head of Membership to join our Audiences Directorate and take ownership of Art Fund's core membership portfolio at a pivotal moment in our growth. This is a leadership role that combines commercial weight (you'll own the membership budget, income targets, and product roadmap) with real creative purpose: shaping the propositions, pricing, and member experiences that bring art within reach of more people across the UK. You'll lead a talented team, own our CRM transformation programme, and shape the products and strategies that will grow our membership base - from retaining our loyal existing members to attracting a new generation. If you have a strong track record in membership, subscription, or loyalty programme leadership, a data-driven mindset, and a passion for what arts and culture can do for people, we'd love to hear from you.

Key Employee Benefits

• Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

Closing deadline: 23.59pm on 31 May 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

We are looking for a passionate and empathetic communications professional to develop, build and manage our public profile. This is an exciting opportunity that comes at a crucial moment for the organisation. We are looking for someone who understands how to co-create with people with lived experience to engage people with the work we do across England, Sierra Leone and Syria.

This is a hands-on role within a small team, shaping campaigns, managing social media and communications, and amplifying the impact of our programmes. You’ll play a key role in:

• Developing and delivering marketing & comms strategy

• Creating engaging content across digital platforms

• Growing audiences and strengthening the organisation’s voice

• Supporting fundraising, partnerships and programme visibility

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website. You can also ask for free and private help with your application by contacting them directly.