Digital delivery lead jobs

Full-time, 1-year fixed-term contract
Hybrid: London Bridge, 1 day per week in the office

Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Brooke works across Africa, Asia and Latin America to transform the lives of working animals and the people who depend on them. With a new global strategy and ambitious plans for growth, our vision is a world in which working horses, donkeys and mules are free from suffering. Our mission is to relieve their immediate suffering and create lasting change by working alongside people, communities and organisations.

Joining Brooke, you will help deliver, monitor and improve our new integrated legacy acquisition campaigns across channels including TV, digital, radio and print. You will play a key role in growing the number of supporters choosing to leave a gift in their will, while also supporting broader giving to Brooke. Using insight-led operational activity, you will work closely with your manager, external agencies and colleagues to drive continuous improvement and create positive supporter engagement.

We are looking for a proactive, positive self-starter with experience of delivering multi-channel campaigns. Highly organised and comfortable monitoring data, you will use this to inform and identify improvements that enhance supporter experience and build trust. Your ability to turn strategy into compelling campaigns will help support Brooke’s vital work around the world. Experience working with DRTV campaigns is essential for this.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, particularly global majority candidates, candidates from a social mobility background, disabled and neurodiverse candidates, and candidates under 25, as these groups are currently under-represented at Brooke.

We know that women and global majority candidates are often less likely to apply for a role if they feel they do not meet every criterion in the job description. If you meet most of the criteria, we would love to hear from you.

We offer a variety of flexible working options to support our staff and help ensure our working practices are as inclusive as possible.

Closing date:

We will be interviewing on a rolling basis as we receive applications. We will close this vacancy once a successful applicant is hired.

QCCA has served Camden’s communities for more than 40 years.

Today we support more than 3,000 local residents every year through:

• Youth Services
• Older People’s Services
• Advice & Advocacy
• Family Support
• Two successful children’s nurseries
• Community facilities
• Health and wellbeing programmes
• Employment and skills initiatives

With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.

Why This Role Is Different

This isn’t a traditional Finance Manager role.

Yes, you’ll oversee management accounts, budgets and audit preparation.

But you’ll also have the opportunity to:

• Transform our finance systems.
• Lead our migration from QuickBooks to Xero.
• Introduce smarter digital processes.
• Improve financial reporting.
• Build dashboards that help managers make better decisions.
• Work directly with the Chief Executive and Board of Trustees.
• Influence organisational strategy.
• Help shape the future of one of Camden’s leading community charities.

You’ll have the freedom to improve how we work—not simply maintain existing processes.

What You’ll Be Doing

You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.

Working closely with our Chief Executive and Senior Management Team, you’ll:

• Lead the migration from QuickBooks to Xero (or an agreed cloud accounting platform).
• Produce insightful monthly management accounts and financial reports.
• Develop budgets, forecasts and financial models.
• Present financial information to Trustees and senior managers.
• Improve financial systems, controls and reporting.
• Introduce automation and digital workflows.
• Support commercial income generation and grant-funded projects.
• Lead the annual audit process.
• Line manage and develop our Finance Assistants.
• Help build a finance function fit for the future.

Who We’re Looking For

We’re looking for someone who enjoys making organisations better.

You’ll probably have experience of:

• Charity finance.
• Management accounting.
• Budgeting and forecasting.
• Audit preparation.
• Financial controls.
• Cloud accounting systems (Xero experience is highly desirable).
• Leading change and improving systems.
• Supporting non-finance managers.
• Working collaboratively with senior leaders and Trustees.

Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.

Medact is looking for an experienced campaigner and organiser to lead our work advocating for a justice-centred approach to securitisation and peace work. 

Background

Medact organises with the health community to win a world in which everyone can truly achieve and exercise their human right to health. We cover some of the most pressing national and global threats to health and wellbeing including institutional racism; climate change; human rights abuses; violent conflict; and rising inequality. We’re a member-led organisation, and our members are made up of a range of people who work in health including nurses, doctors, midwives, and clinical researchers.

We take an organising-centred approach to our work. We build community power by working in solidarity with health workers and the communities experiencing harm from the unjust systems we challenge. We run national campaigns, use research to expose injustice, and we support local organising groups across the country who lead most of our work.

About the role

The Transforming Peace & Security Campaigner will lead Medact’s campaigning for healthcare spaces which truly centre health and health justice, not surveillance, profiling and policing, in addition to providing ongoing strategic support to members organising against war and nuclear threat. 

This role will lead on our strategic priority area of Ending State Violence. The campaigner will implement campaign strategy focused on targeted organising to build coalitions and solidarity with marginalised communities, continuing our campaign against the Prevent duty in health, and supporting our Medact Abolitionist Approaches to Health Group. They’ll also work with our established Nuclear Weapons group to promote disarmament and encourage investment in nonviolent responses to conflict. The role involves maintaining and deepening existing partnerships with external organisations, grassroots groups and institutions. 

About you

This isn’t an entry-level role but you don’t need to have had a job in an NGO before or be a professional campaigner to be right for it. You might have worked with your local community to campaign on a social justice or health issue that you care about. Or you might be a healthcare worker who has seen the impact of securitisation on your patients and wants to challenge the encroachment of policing and profiling. You’ll have a strong understanding of power and how to work with others to create pressure for change. You need to be a great communicator, able to build trusting relationships with Medact members, academics, partner organisations, and community groups alike. You’ll have an understanding of how digital communications compliment campaigning and an eye for a good media story and the know-how to get it out into the world.

ChildAid to Eastern Europe is a long-established Christian charity working with local partners across Eastern Europe to improve the lives of vulnerable children, young people, and families.

We are seeking an exceptional Director to lead the organisation into its next phase of growth and impact. Reporting to the Board of Trustees, you will provide strategic leadership, operational oversight and income generation to ensure the charity’s long-term sustainability.

This is a hands-on role, combining high-level strategy with day-to-day delivery. You will act as the public face of the charity, strengthen partner and donor relationships, and lead across fundraising, communications, operations and team development.

Key responsibilities

• Lead the delivery of the charity’s strategic vision.
• Develop and grow sustainable income streams.
• Oversee financial management, governance and compliance.
• Strengthen marketing, communications and organisational profile.
• Support programme delivery and partner relationships in Eastern Europe.
• Lead and develop a small team of staff and volunteers.

About you

We are looking for someone with:

• Senior leadership experience, ideally in the charity sector.
• A strong track record in fundraising or income generation.
• Proven financial and operational management skills.
• Excellent communication and relationship-building ability.
• Strategic thinking, combined with a practical, hands-on approach.
• A genuine commitment to the charity’s mission and values.

Additional information

This role carries an occupational requirement for the postholder to be a practising Christian, in accordance with the Equality Act 2010.

Why join us?
Lead a respected charity with over 50 years of impact, shape future strategy and help transform the lives of vulnerable children and families.

Job Title: Member and Supporter Acquisition Lead (Maternity Cover)

Team: Supporter Engagement & Experience

Contract: Fixed-term 6 months

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

Interview Date: 6 August 2026

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £41,709 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

You will drive the growth of the organisation's membership and supporter base through strategic marketing, outreach, and engagement efforts.

This role is vital for expanding the Ramblers reach, enhancing its financial stability, and strengthening its community impact. You will develop and implement effective acquisition strategies, engage potential members and supporters, and foster long-term relationships aligned with the organisation's mission and values. You are a subject-matter expert in fundraising acquisition and digital marketing.

Key responsibilities

• Deliver the Ramblers membership acquisition programme to attract and retain new members and supporters. This includes integrated, multi-channel marketing campaigns (including digital and face-to-face) and a test-and-learn approach to optimise conversion rates, sales, ROI and life-time value, with support from the Head of Member and Supporter Experience. At the Ramblers our current key acquisition channels are Digital Marketing, telemarketing and private site.

• Manage our welcome and reactivation programmes (email, mail and telephone).

• Using evidence-based insights, work with the Head of Member and Supporter Experience to evolve the membership proposition (embedding Ramblers new digital assets, platforms, products, offers) to enhance our relevance and reach.

• Manage the acquisition budget of c£500k, producing timely reports to the Head of Member and Supporter Experience on income, expenditure and KPIs to monitor performance against plans. Lead the reforecast process for key lines accountable for and support the budget process.

• Lead key acquisition projects across the organisation, delivering to time and budget.

• Ensure regulatory compliance is embedded across team processes and communications in areas such as GDPR (General Data Protection Regulation), PECR (Privacy and Electronic Communications Regulations), Gift Aid, and the Fundraising Regulator. Ensure any agencies used adhere to the high standards we set.

• Work across teams to develop and deliver engaging supporter journeys that enhance and deepen supporters’ experience of the Ramblers.

• Agency and supplier management – manage and develop strategic relationships with our agencies, including the management of SLAs and performance measures, ensuring consistently high levels of performance.

• Consult, equip and support the Ramblers GB-wide network of volunteer ‘membership ambassadors’ providing tools and resources to grow membership.

Other

• Undertake such other duties as may be reasonably required of the post

• Engage and proactively develop excellent working relationships across the organisation

The person

Knowledge, Skills and Experience

Knowledge and Experience

Essential:

• Proven experience in working with external stakeholders/suppliers and managing performance

• Extensive experience in digital marketing for recruitment of supporters/members, including in using Facebook. A subject-matter expert.

• Digitally savvy, with knowledge and experience in testing new ideas through digital channels and an early adopter of new technology and digital products and platforms.

• Proven experience in analysing complex data and building testing plans to inform strategic decisions and solve complex problems.

Desirable:

• A proven track record (more than 2 years’ experience) in recruiting new supporters or members to a charity.

• Experience of working with telemarketing agencies.

• Experience of Private site or using dialogue approaches to recruitment.

• Experience in developing multi-channel supporter journeys for new supporters/members.

• Experience in using Salesforce or other CRMs

• Experience in using an email-marketing platform, like Mailchimp or Marketing Cloud

Skills

• Innovative and solutions-focussed with the ability to work under pressure and to tight deadlines.

• A flexible and resilient approach, with a curious mindset to explore opportunities and overcome challenges.

• A team player, able to develop collaborative, strong and effective working relationships.

• Able to analyse and solve complex problems and manage processes and data flows with other teams.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

About the Holocaust Educational Trust

The Holocaust Educational Trust (HET) is a leading UK charity dedicated to promoting education and remembrance of the Holocaust through its educational programmes and advocacy efforts, challenging antisemitism and promoting tolerance and understanding to benefit future generations. Working across the UK, the Holocaust Educational Trust partners with schools, universities, communities and policy makers, to educate thousands of young people across the country. Our core educational activities include our flagship Lessons from Auschwitz Project, youth engagement activities and Testimony 360: People and Places of the Holocaust, a digital programme.

Job Description

The Support Officer provides high-quality administrative, logistical and data support to the logistics on the Trust’s programmes, helping to ensure the smooth delivery of the programme throughout the year. Working closely with the wider logistics team, the postholder will be the first point of contact for many participant enquiries and will play a key part in the behind-the-scenes organisation of visits, seminars and events

Key Responsibilities

• Manage and update the database of educational contacts, ensuring records are accurate and up to date.
• Compile reports and statistics relating the Trust’s programmes.
• Administer the Next Steps element of the programme: respond to enquiries via phone and the Next Steps inbox, process submissions, liaise with moderators, chase late submissions and issue certificates to successful participants.
• Maintain Next Steps records and collate statistics so that submission rates can be monitored.
• Process incoming post and respond to telephone and email enquiries from student and teacher participants.
• Book staff and educator travel, accommodation and couriers for visits.
• Provide logistical support on visits to Poland twice a year, and for online and in-person seminars.
• Prepare educational materials ahead of visits and seminars.
• Track project expenses and send invoices.
• Administer educator and project staff compliance records, including DBS checks, required training, safeguarding documentation and signed educator agreements, flagging any gaps to the Designated Safeguarding Lead.

For full details and person specification refer to our application pack.

Compassion in World Farming International is a global movement transforming the future of food and farming. Lead our UK and international legacy marketing programme and help inspire supporters to leave a lasting gift for farm animals, people and the planet.

Senior Legacy Marketing Manager (UK and International)

Role type: Full time; Permanent

Location: Godalming, Surrey - HQ. Hybrid working pattern 2x days per week in the office: Tuesdays & Thursdays. The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes. 

Salary: £45,000 to £50,000 per annum (depending upon skills and experience)   

About the role 

As our Senior Legacy Marketing Manager (UK and International), you’ll lead the strategic development and delivery of Compassion in World Farming’s legacy marketing programme across the UK and internationally. This is a vital role within our Global Fundraising team, helping to shape a sector leading legacy strategy that inspires supporters to leave a lasting gift for farm animals and the planet. 

As part of this exciting role, you’ll be responsible for: 

• Legacy strategy and coordination – Leading the development of Compassion’s UK and international legacy marketing strategy, reporting on KPIs and identifying opportunities to strengthen engagement and investment.
• UK legacy marketing delivery – Overseeing and delivering legacy communications across direct mail, email, social media, website content, events, supporter engagement and promotional campaigns.
• International legacy delivery – Supporting fundraising teams in France, Italy, the Netherlands, Spain, the USA and Poland to deliver locally relevant legacy campaigns, content, training and enquiry handling.
• Supporter care – Responding sensitively and efficiently to legacy enquiries and helping colleagues feel confident talking to supporters about gifts in wills.

About you

To succeed as our Senior Legacy Marketing Manager (UK and International), you’ll be a confident and strategic legacy marketing professional with a strong track record of delivering impactful campaigns that inspire supporters to leave a very special gift. You’ll bring a deep understanding of legacy fundraising, ideally gained within the charity or NGO sector, and feel comfortable working across both UK and international markets. 

You’ll be highly organised, proactive and detail-oriented, with the ability to craft compelling messages for direct response and manage multi-channel campaigns. 

Skills and experience you’ll need to bring as part of this role: 

• Track record and knowledge of legacy marketing and legacy strategy, ideally as a practitioner.
• Strong understanding of direct marketing, digital marketing or supporter fundraising, with excellent copywriting and creative skills.
• Proven strategic planning skills, with the ability to manage budgets, suppliers, data and reporting.
• Experience of working collaboratively with international teams across multiple countries and time zones.
• Ability to engage supporters with sensitivity, care and confidence, including through legacy events and enquiry handling.
• Proficiency in relevant fundraising or database systems, ideally Salesforce CRM.
• A demonstrable interest in farm animal welfare issues and Compassion’s mission.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is a rare opportunity to lead a global legacy marketing programme that directly supports a mission to end factory farming. 

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: Friday 14 August 2026

1st Stage (Teams) Interview: Week commencing 17 August 2026

2nd Stage (Face to Face at HQ) Interview, with task: Week commencing 24 August

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may, for some roles, receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page on our website. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.    

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background.  We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.  We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other. 

This is a key leadership role responsible for the safe, high-quality delivery of our respite breaks, wellbeing programmes and outreach services, alongside building strong relationships that help grow our reach and referral base.

You’ll lead a flexible workforce and oversee day-to-day operations, while also working externally with schools, local authorities and partner agencies to strengthen referral pathways and increase access to our services, particularly across Glasgow, Edinburgh and North/East Ayrshire.

Working closely with colleagues across the organisation, you’ll make sure services are deliverable, sustainable and aligned with future growth. A big part of the role is understanding local need and helping shape how and where our services are delivered.

The Opportunity

Thanks to newly secured funding, The Joshua Tree is expanding into Greater Manchester, bringing our holistic family support to even more families.

We're looking for an experienced and compassionate team leader to help establish our Greater Manchester service from October 2026.

You'll join an experienced Leadership Team and build upon a proven model of family support that already delivers outstanding outcomes for hundreds of families every year.

Our systems, governance, training and operational frameworks are already established, allowing you to focus on developing local partnerships and leading a team to ensure families receive exceptional support.

Initially, you'll lead outreach, digital and community based delivery whilst building relationships with NHS partners, charities and local organisations. As the service grows, you'll play a key role in developing a dedicated Greater Manchester Support Centre, helping bring the full range of The Joshua Tree's emotional, wellbeing and family support services closer to families across the region.

This is a rare opportunity to shape the future of a growing service whilst benefiting from the support, expertise and stability of an established charity.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.

This is an exciting opportunity for a community development professional who cares about tackling energy-related issues and working towards a more inclusive and sustainable future. We recognise that an effective engagement is a key component in ensuring the households at-risk of or in fuel poverty are able to access impartial energy advice. 

As Outreach Team Lead, you will work with a diverse and supportive team. Ideally you will be locally based covering Greenwich, Lewisham, Bromley and Bexley, with a strong interest in community engagement, working knowledge of energy advice and climate breakdown. Your role will be to deliver an outreach program in order to engage voluntary sector organisations and residents in or at-risk of fuel poverty through workshops, outreach events and community level publicity. Your role will also include maintaining and creating referral networks with voluntary sector organisations across SE London as well as supporting the Energy Advice Delivery and Partnerships Manager to adapt the outreach program to meet the needs of our funded projects, as well as those of our partners and local community.

The Role

· Lead and coordinate Selce’s energy advice outreach activity across Greenwich, Lewisham, Bromley and Bexley, ensuring delivery is inclusive, well organised and aligned with funder requirements.

· Work closely with the Energy Advice Team and Outreach Team to provide a joined-up approach to engagement, referrals and service delivery.

· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.

· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.

· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.

· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.

· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.

· Line manage, train, mentor and support Outreach Officers, promoting consistent quality, confidence and good practice across the team.

· Monitor outreach activity, referral data and project progress using Selce’s CRM and other agreed systems.

· Analyse data and prepare clear weekly, monthly and quarterly reports for funders, managers and the Selce Board.

· Identify opportunities to improve outreach delivery so that activity responds to community needs, partner feedback and project requirements.

· Support the Energy Advice Delivery and Partnerships Manager with wider service development and other duties appropriate to the scope of the role.

Person specification:

Essential skills, experience and qualities

· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.

· Ability to build, maintain and develop community-level partnerships and referral networks.

· Excellent organisational and coordination skills, including the ability to manage events, monitor activity and meet project deadlines.

· Accurate record-keeping and data management skills, with the ability to use CRM systems or similar tools to track progress and evidence impact.

· Excellent written communication skills, including the ability to produce clear reports, updates and publicity materials.

· Competence in Microsoft Office applications and confidence using digital tools for day-to-day work.

· Good understanding of data protection, confidentiality and media consent processes.

· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.

· Experience of working with voluntary and community sector organisations, local authorities or other public sector partners.

· Ability to adapt to changing project needs, solve problems constructively and respond positively to challenges.

· Self-motivated and collaborative, with a methodical, systematic and detail-focused approach to work.

· Willingness to undertake training and development in line with the needs of the role and the organisation.

Desirable skills, experience and knowledge

· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.

· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.

· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.

· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.

· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.

· Experience of coordinating volunteers, supporting peer-led activity or working with community champions.

· Experience using social media, newsletters, digital communications or design tools to promote services and engage communities.

· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.

· Ability to communicate in another community language spoken locally.

About South East London Community Energy

South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future. 

Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.

To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient.  We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings. 

We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.

About Our Energy Advice Services

Almost one in ten households cannot afford to heat their homes adequately. Our team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.

Benefits:

25 days annual leave (plus bank holidays)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work
Flexible and hybrid working

Main purpose

The Head of People leads Centre for Sustainable Energy (CSE)'s HR team directing and overseeing all staff-related activity and holding responsibility for developing and delivering the charity’s People Strategy. The role is a strategic partner to the Senior Leadership Team (SLT) and a member of the Senior Management Team (SMT). 

Working alongside SLT in an advisory and partnering capacity, the Head of People helps ensure organisational decisions are informed by workforce insight and that CSE has the people, capability and culture needed to deliver its strategic objectives. The role works with line managers across the organisation to build people management capability and ensure that wellbeing, equality, diversity and inclusion, and people-related legal and policy requirements are consistently applied. 

The role spans the full breadth of the People function, including strategic business partnering, employee relations, recruitment, learning and development, wellbeing, EDI, people operations and digital transformation. The Head of People leads and develops the HR team, ensuring the delivery of a high-quality, proactive and people-centred service while building on the good practice that already exists within the charity and driving continuous improvement for the benefit of the charity and its employees. 

As the senior People professional at CSE, the role balances strategic leadership with practical operational delivery across the full breadth of the People function, requiring the successful candidate to move confidently between strategic thinking and hands-on implementation. The Head of People provides expert advice on complex people matters, develops and implements people policies, frameworks and processes, supports organisational change and improvement, and translates organisational priorities, values and culture into practical people initiatives that support both staff and the wider organisation. 

This role is likely to appeal to someone who enjoys building, improving and embedding great people practice and who is comfortable balancing strategic leadership with operational delivery across a broad and varied remit. The role requires curiosity, pragmatism and a genuine interest in understanding organisational challenges and delivering practical, lasting improvements.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs inbox. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

For more information and to apply, please visit CSE Jobs website. 

This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.

Key Responsibilities

Leadership & Income Delivery

• Lead and deliver a multi-year income and engagement strategy covering trusts and foundations, corporate partnerships, major donors, community fundraising and individual giving.
• Take ownership of income targets, pipelines and forecasts, including break-even requirements and risk exposure.
• Actively manage income risk, developing scenario plans and mitigation actions where delivery falls below expectation.
• Work with the Executive and Senior Leadership Teams to align income activity with organisational strategy and service priorities.

Funding Applications & Grant Management

• Provide strategic oversight, delivery and quality assurance of all high-value bids, tenders and funding applications.
• Ensure bids are evidence-led, outcome-focused, accurately costed and aligned to service capacity.
• Taking direct responsibility for bid and tender preparation and submission.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Contribute approximately 20% of working time towards partner applications and collaborative projects with key partners, supporting joint funding and shared objectives.

Communications, Marketing & Engagement

• Lead communications and engagement functions to directly support income generation, funder confidence and organisational reputation.
• Ensure all external messaging demonstrates impact, value for money and strategic coherence.
• Grow individual giving, community fundraising and supporter engagement where there is clear return on investment.
• Oversee brand consistency and visibility across digital and offline channels.

Internal Collaboration & Income Culture

• Work closely with service and enabling teams to strengthen funding evidence, case studies and impact data.
• Build organisational understanding that income generation is a shared responsibility.
• Working with services and enabling teams to develop compelling cases for support.
• Equip teams with clarity on how funding, impact and delivery are connected.

Performance, Impact & Governance

• Establish and monitor KPIs covering income performance, ROI, cost-per-£ raised, engagement metrics and pipeline health.
• Report regularly to the Executive team and Trustees, providing transparent assessment of progress, risks and corrective action.
• Support Board assurance through disciplined performance monitoring and review points.

Team Leadership

• Provide line management, development and performance oversight for income generation and communications staff. Head of Income Generation Feb 2026
• Recruit, develop and retain high-quality team capability aligned to organisational needs.

Leadership Contribution

• Contribute as a senior operational leader to organisational planning, change and continuous improvement.
• Work closely with the Director of Services on future service design, positioning and sustainability.
• Undertake other duties appropriate to the seniority of the role and Catalyst Support’s mission.
• Strengthen partnership development with Mary Frances Trust to enhance county-wide support, with particular emphasis on provision for mental health services across both East and West regions.

Person Specification

Essential Experience

• Proven experience securing trust, grant and philanthropic income at scale, with clear evidence of income conversion and delivery.
• Track record of leading income strategies that generate net financial contribution, including roles where income targets were explicitly expected to cover or exceed post costs or programme investment.
• Experience operating in financially constrained, recovery-focused or turnaround environments, with responsibility for balancing income ambition against organisational risk.
• Experience of Board-level reporting, accountability and scrutiny, including transparent reporting of income performance against targets.
• Demonstrated ability to build senior relationships with funders, partners and individuals that translate into sustained or repeat income.

Desirable Experience

• Experience in mental health, wellbeing or community services.
• Experience overseeing communications and marketing functions.
• Experience operating within multi-stream or system-based service environments.

Skills & Competencies

• Commercially and financially astute.
• Strong analytical, forecasting and risk-management capability, including income pipeline assessment and contribution modelling.
• Confident influencer with credibility at senior and external levels. • Strategic thinker with a strong bias towards delivery, outcomes and financial impact.
• Resilient, solutions-focused and adaptable in high-pressure, performance-driven environments.

Values & Behaviours

• Commitment to Catalyst Support’s values: Kindness, Integrity and Commitment.
• Collaborative, inclusive and trauma-informed approach.
• Commitment to equality, diversity and lived-experience leadership

Equal Opportunities Statement

We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.

Role Purpose

Supports delivery of our email and CRM marketing strategy, bringing the story of Trussell and our community of food banks to life through insight-led communications.  Working alongside the Email & CRM Marketing Manager and collaborate with insight, fundraising, mobilising and wider programme teams to build and deliver highly engaging communications and journeys.

Key Responsibilities

Email design and delivery

· Support the Email Marketing and CRM Manager in designing and delivering insight‑led, data‑driven email campaigns and supporter journeys that strengthen engagement and drive activity that delivers programme goals.

Journey and automation delivery

· Work with teams across the organisation to build and deliver email journeys and automated workflows for a range of audiences, supporting effective CRM campaign delivery and driving stronger audience engagement.

Analysis and reporting

· Support the analysis and reporting of email performance, working with Insight, Supporter Data teams and audience owners to identify trends, evaluate effectiveness, and implement improvements.

Segmentation and data management

· Aid with the creation and management of audience segments and data models to support our audience strategy and ensure relevant and timely communications.

Testing and optimisation

· Collaborate with teams to design and deliver testing and optimisation tactics to drive email and journey performance, embedding a culture of testing and learning to drive continuous improvement.

Copywriting and content

· Create highly engaging copy and content for email and CRM marketing activity and acting as internal consultant to teams developing email content, ensuring alignment to our brand and in line with email best practice and continual skilling up of content providers.

Person Specification

Core Knowledge

• Experience of delivering audience-focused and accessible email and CRM communications

• Understanding of CRM systems and marketing automation platforms.  Some knowledge of Salesforce and Marketing Cloud would be an advantage

• Understanding of the laws and regulations around email marketing, including the Data Protection Act and UK GDPR

Essential Skills

• Detail oriented and highly organised

• Excellent prioritisation and time management, capable of managing multiple campaigns simultaneously

• Knowledge of email marketing metrics and experience analysing metrics and reporting

• Excellent written and verbal communication skills, particularly email copy best practice

• Stakeholder management and influencing skills

Key Experience

· Passionate about delivering excellent supporter experiences

· Highly collaborative and able to operate in a multi-stakeholder environment

· Demonstrates a commitment to the values of Trussell

· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds

· Ability to think tactically, identify opportunities for improvement and act on them