Engagement jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cynthia Spencer
Cynthia Spencer Hospice provides specialist palliative care for people living with life-limiting illnesses across West Northamptonshire. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to support this vital care for patients and their families.
We are on an exciting journey to grow our income and reach more people across our community. Gifts in Wills play an incredibly important role in helping to secure the future of hospice care and we are looking for a dedicated Legacy Fundraiser to develop this important area of our fundraising.
About the role
The Legacy Fundraiser will take ownership of Cynthia Spencer Hospice Charity's legacy fundraising programme, developing activity that increases awareness of gifts in Wills, grows our pipeline of legacy supporters and provides excellent stewardship throughout their journey with us.
The role will oversee legacy activity from initial enquiry and pledge through to notified gifts and estate administration, building sensitive and trusted relationships with supporters, families, executors, solicitors and professional partners.
Working closely with colleagues across Income Generation, Marketing and Finance, the postholder will help build a strong legacy culture and ensure gifts in Wills remain an important and sustainable source of future income for hospice care.
Duties and Key responsibilities
- Develop and deliver an annual legacy fundraising plan to grow awareness, enquiries, pledges and future income.
- Act as the main point of contact for legacy supporters, providing warm, sensitive and personalised stewardship.
- Develop and manage the legacy supporter journey from initial enquiry through to ongoing pledger stewardship.
- Plan and deliver legacy marketing activity across print, digital, email, newsletters and campaigns, working closely with Marketing colleagues.
- Maximise opportunities through national initiatives including Hospice UK legacy campaigns and Remember A Charity Week.
- Build relationships with local solicitors, Will writers and other professional partners across West Northamptonshire.
- Develop talks, events and other opportunities to raise awareness of gifts in Wills with supporters and the wider community.
- Manage notified legacies from notification through to receipt, liaising appropriately with executors, solicitors, families and Finance.
- Maintain accurate records of legacy enquiries, pledgers, notified estates, expected income and payments received.
- Maintain and report on the legacy pipeline, agreed KPIs, campaign performance and income forecasts.
- Use data and insight to identify opportunities and continually improve legacy fundraising activity.
- Develop understanding and confidence around legacy giving across the Charity, supporting colleagues to recognise appropriate opportunities.
- Keep up to date with legacy fundraising best practice, regulation and relevant developments within the sector.
- Represent Cynthia Spencer Hospice Charity professionally and positively at all times.
About You
Experience and Knowledge
Essential
- Experience in fundraising, supporter engagement, relationship management or a relevant customer-facing role.
- Experience of developing and maintaining strong relationships with individuals and external stakeholders.
- Experience of managing projects, campaigns or an area of work from planning through to delivery.
- Experience of using databases/CRM systems and maintaining accurate and confidential records.
- Understanding of excellent supporter stewardship and the importance of developing long-term relationships.
Desirable
- Experience of legacy fundraising, legacy administration or Individual Giving.
- Understanding of Wills, probate and estate administration.
- Experience of working with solicitors, Will writers, executors or other professional advisers.
- Experience within a charity, hospice or healthcare environment.
- Knowledge of fundraising regulation and the Code of Fundraising Practice.
Skills and Personal Qualities
- Excellent relationship-building and communication skills, with the ability to establish trust and rapport.
- A warm, compassionate and sensitive approach, particularly when discussing Wills, illness, death or bereavement.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage a varied workload and competing priorities.
- Proactive and self-motivated, with the confidence to take ownership of an area of fundraising.
- Excellent attention to detail, particularly when dealing with financial, legal and supporter information.
- Confident working with data and using insight to inform activity.
- Comfortable developing relationships with professional partners and speaking to individuals or groups.
- Collaborative and able to work effectively across different teams.
- Diplomatic, discreet and able to maintain confidentiality.
- Creative, enthusiastic and motivated to grow legacy giving.
- Passionate about the work of Cynthia Spencer Hospice and the difference hospice care makes to local people and their families.
General Responsibilities
The postholder will:
- Work within and promote the Charity’s values, policies and procedures.
- Maintain confidentiality and comply with data protection requirements.
- Take responsibility for their own professional development.
- Attend relevant meetings, training and Charity activities.
- Work collaboratively with colleagues and contribute positively to the wider organisation.
- Undertake any other reasonable duties appropriate to the level and responsibilities of the post.
The Church of England's Redress Scheme is being established to provide acknowledgement, support and redress to survivors of Church-related abuse. As part of this important work, we are recruiting two Church Disclosure Officers to support the effective management of information requests, disclosure activity and coordination of information requests across the Church.
As a Church Disclosure Officer, you will play a vital role in ensuring requests are managed effectively and in accordance with legal, safeguarding and governance requirements. Acting as a Disclosure Officer, you will be responsible for reviewing, assessing and disclosing information in line with agreed procedures, whilst maintaining strong relationships with dioceses, cathedrals, parishes, safeguarding teams, religious communities and national Church institutions.
Working at the centre of a complex network of Church bodies, you will act as a key point of contact for requests received through the Scheme, ensuring they are assessed, routed appropriately and progressed to completion in a timely and survivor-centred way. The role combines information request coordination, stakeholder engagement, information management and disclosure decision-making, requiring excellent organisational skills, sound judgement and the ability to work confidently with sensitive information.
- Manage information requests relating to the Redress Scheme from receipt through to completion, ensuring they are progressed efficiently and within agreed timescales.
- Receive and assess information requests to determine the appropriate route for action and identify the Church bodies required to respond.
- Working with a range of stakeholders to coordinate information requests across dioceses, cathedrals, parishes, safeguarding teams, religious communities and national Church institutions to obtain relevant information.
- Act as a key point of contact for stakeholders, building effective working relationships and providing guidance on Redress Scheme processes and information requirements.
- Serve as a Disclosure Officer for the Redress Scheme, reviewing information received and making informed decisions regarding its relevance and disclosure.
- Manage the collection, review, collation and disclosure of information in accordance with Scheme procedures, UK GDPR, Data Protection legislation and information governance requirements.
- Liaise with Church bodies to ensure information requests are understood, responded to appropriately and completed to the required standard.
- Exercise sound judgement when handling sensitive, confidential and complex information, escalating risks and issues where appropriate.
- Maintain accurate and auditable records of requests, decisions, actions and outcomes.
- Create and deliver a process to ensure information requests are progressed within timescales monitoring performance, identifying delays, risks or barriers and working proactively to resolve issues.
- Produce management information and reports on activity, performance, emerging themes and risks.
- Identify opportunities for continuous improvement and contribute to the development of processes, guidance and ways of working.
- Support the identification of themes, learning and good practice arising from Redress Scheme activity.
- Ensure all work is undertaken in accordance with relevant legislation, safeguarding principles, Church policies and governance requirements, contributing to a survivor-centred and legally compliant service.
Shortlisting - week commencing 7 September 2026
Candidates notified by 9 September 2026
Interviews will be held in person in Church House, London - 16 & 17 September 2026
We are looking for an individual with excellent organisational, communication and stakeholder management skills, who is confident working with sensitive information and complex casework. You will have experience of coordinating requests through to completion, exercising sound judgement when reviewing and handling personal data, and ensuring information is managed appropriately and securely.
As a Disclosure Officer, you will be responsible for assessing, managing and disclosing information in line with agreed processes, making a strong understanding of UK GDPR, Data Protection legislation and information governance principles essential. Above all, you will demonstrate professionalism, integrity and discretion, contributing to a survivor-centred approach at all times.
Essential
Knowledge/Experience
- Experience of managing sensitive casework, enquiries or complex requests through to completion.
- Experience of reviewing, handling and disclosing sensitive personal information.
- Good working knowledge of UK GDPR, Data Protection legislation and information governance principles.
- Experience of coordinating activity across multiple stakeholders, organisations or agencies.
- Experience of maintaining accurate records and managing information in a confidential environment.
- Understanding of safeguarding principles and the importance of survivor-centred approaches.
- Strong written and analytical skills, with the ability to prepare clear, accurate and balanced documentation.
Skills & Abilities
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Ability to build positive and effective working relationships with a wide range of stakeholders.
- Ability to exercise sound judgement and maintain confidentiality when handling sensitive information.
- Ability to manage competing priorities, work under pressure and meet deadlines.
- Strong problem-solving skills and the ability to identify and escalate risks appropriately.
- High levels of integrity, discretion and emotional intelligence.
- Ability to work with sensitivity, professionalism and empathy whilst maintaining appropriate professional boundaries.
Qualifications & Training
- Evidence of continuing professional development relevant to information governance, data protection, case management, safeguarding or disclosure management.
- Willingness to undertake training required for the role, including safeguarding, data protection and Redress Scheme processes.
Desirable
- Knowledge of the structures and governance of the Church of England.
- Experience of working within a Church body, safeguarding environment, legal setting or other regulated organisation.
- Understanding of information disclosure processes, records management, subject access requests or information rights legislation.
- Experience of working with dioceses, cathedrals, parishes or national Church institutions.
- Knowledge of the Church of England Redress Scheme and its aims.
- Disclosure officer experience/qualification
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Cynthia Spencer
Cynthia Spencer Hospice provides specialist palliative and end-of-life care for people living with life-limiting illnesses across West Northamptonshire, as well as vital support for their families. Cynthia Spencer Hospice Charity works alongside the Hospice to raise the additional funds needed to help sustain and develop these essential services. We are on an ambitious journey to grow our income, strengthen our relationships across the community and ensure specialist hospice care is available for everyone who needs it, now and in the future.
About the Role
We have an exciting opportunity for an Events Fundraiser to join our growing Income Generation & Communications team and support the delivery of fundraising events that make a real difference to local people and their families.
Reporting to the Community & Events Fundraiser Lead, you will play a key role in organising and delivering a range of fundraising and challenge events, helping to maximise income, recruit participants and provide excellent supporter experiences. You will combine strong event organisation and project management with a clear focus on fundraising, ensuring our events are delivered safely, professionally and cost-effectively while encouraging participants to develop a longer-term relationship with Cynthia Spencer Hospice.
You will work with volunteers, participants, suppliers and colleagues to ensure events are delivered successfully while building strong relationships with supporters and acting as an ambassador for Cynthia Spencer Hospice.
Duties and Key responsibilities
- Support the Community & Events Fundraiser Lead in delivering the Events Fundraising Strategy and contribute to annual income and activity planning.
- Coordinate and deliver an agreed portfolio within the annual fundraising events programme, working towards agreed income, participation and activity targets.
- Identify, research and recommend opportunities to develop and diversify the Hospice’s fundraising and challenge event portfolio.
- Create and manage detailed project plans, event schedules, timelines and critical delivery milestones.
- Work with the Community & Events Fundraiser Lead to plan and deliver flagship fundraising events such as the Twilight Walk and Colour Run, taking operational responsibility for agreed events within the programme.
- Coordinate event logistics including venues, suppliers, contractors, equipment and other operational requirements, ensuring events are delivered on time and within agreed budgets.
- Develop and grow the Hospice challenge events programme, researching new opportunities and managing relationships with relevant third-party event providers.
- Recruit, engage and support event and challenge participants, providing fundraising advice, resources and encouragement to help maximise their fundraising.
- Develop strong participant stewardship and communications, ensuring supporters receive timely recognition and thanks and encouraging repeat participation and longer-term engagement.
- Identify opportunities to maximise event income and return on investment through participant fundraising, additional income opportunities and effective cost management.
- Recruit and coordinate volunteers required to support fundraising events, including rotas, briefings and appropriate event-day support.
- Work closely with the Marketing Team to promote events, support participant recruitment campaigns and develop effective event communications and content.
- Monitor event budgets, income and expenditure and regularly report performance against agreed income and participation targets.
- Complete post-event evaluations, using participant feedback, financial results and performance information to make recommendations for future events.
- Complete appropriate risk assessments and ensure licences, permissions, insurance and event documentation are in place.
- Ensure events comply with relevant legislation, health and safety requirements, the Code of Fundraising Practice and Hospice policies.
- Maintain accurate participant and supporter records on the fundraising CRM and ensure information is recorded in accordance with GDPR requirements.
- Work collaboratively across the Income Generation & Communications team and support wider fundraising activity where required.
About You
- Experience & Knowledge
- Experience of successfully organising and delivering events or complex projects from initial planning through to delivery and evaluation.
- Experience of managing budgets and working towards financial or other measurable targets.
- Experience of coordinating suppliers, contractors, stakeholders or volunteers.
- Experience of managing multiple projects or events simultaneously.
- Fundraising event or challenge event experience would be advantageous.
- Experience of working within the charity or not-for-profit sector would be desirable.
- Knowledge of event health and safety, risk assessment and compliance requirements would be advantageous.
- Experience of using CRM/database systems would be desirable.
Skills & Attributes
- Strong project-management, organisational and planning skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities, deadlines and changing demands.
- Proactive, practical and solutions-focused, with the ability to remain calm under pressure.
- Commercially aware, with an understanding of the importance of income generation, cost control and return on investment.
- Able to build positive relationships with participants, volunteers, suppliers and colleagues.
- Strong attention to detail and a commitment to delivering high-quality supporter experiences.
- Good IT skills, including Microsoft Office and CRM/database systems.
- Willing and able to work flexibly, including evenings and weekends as required.
- Full UK driving licence and access to a vehicle.
General Responsibilities
The postholder will:
- Work within and promote the Charity’s values, policies and procedures.
- Maintain confidentiality and comply with data protection requirements.
- Take responsibility for their own professional development.
- Attend relevant meetings, training and Charity activities.
- Work collaboratively with colleagues and contribute positively to the wider organisation.
- Undertake any other reasonable duties appropriate to the level and responsibilities of the post.
The client requests no contact from agencies or media sales.
Job Summary
Yorkshire’s Brain Tumour Charity is a small charity with big ambitions. We support brain tumour patients and families across Yorkshire and fund pioneering research in our region.
We're now looking for an exceptional Patient Empowerment Coordinator to lead the delivery of our exciting new Empowering Choices programme, funded by Macmillan Cancer Support.
This innovative project has been designed alongside people affected by brain tumours to ensure nobody faces their diagnosis alone. You'll help people in Yorkshire feel informed, confident and empowered throughout their journey by providing practical support, developing new resources, strengthening partnerships with NHS teams and creating opportunities for people to learn from others with lived experience.
This is a unique opportunity to shape a brand-new service from the ground up. You'll have the freedom to develop new ideas, build meaningful partnerships and make a lasting difference to the lives of brain tumour patients and their families across Yorkshire.
Responsible to:
Chief Executive Officer
Salary:
£25,500 – £26,500 (depending on experience)
Contract:
Fixed-term (24 months – subject to continued funding)
Hours:
Full-time (job-share considered, alongside flexible and hybrid working – we are open to conversations about how this role works best for you)
Location:
Your contractual place of work will be your home address. This is a community-based role covering Yorkshire, and you will spend much of your time visiting patients, partners and healthcare settings across the region. You may occasionally be required to attend our office in Leeds for team meetings, training or specific organisational needs.
Who This Role Is For:
This role would suit someone who:
- Is passionate about improving the lives of people affected by serious illness in Yorkshire
- Enjoys building trusted relationships with patients, carers and healthcare professionals
- Wants to develop an innovative new service that makes a real difference
- Thrives in a small, supportive organisation where they can shape their own work
- Is organised, compassionate and motivated by helping people feel more confident and informed
Key Responsibilities:
Patient Support & Empowerment
- Provide personalised practical and emotional support to people affected by brain tumours in Yorkshire throughout their journey
- Support patients before and after important appointments, helping them prepare questions and understand information
- Help people access the right services, information and support at the right time
- Promote confidence, wellbeing and self-advocacy through person-centred support
Developing Resources
- Lead the development of practical, accessible resources that help people in Yorkshire navigate life with a brain tumour
- Create appointment preparation tools, information guides and digital resources
- Ensure all resources reflect the voices and experiences of people with lived experience
Partnership & Community Engagement
- Build strong relationships with NHS neuro-oncology teams, Clinical Nurse Specialists and partner organisations
- Develop referral pathways that improve access to Yorkshire's Brain Tumour Charity services
- Represent the charity at partnership meetings, conferences and professional networks
Peer Support & Volunteer Coordination
- Create opportunities for people affected by brain tumours in Yorkshire to connect with others who share similar experiences
- Coordinate volunteers and buddies supporting the programme
- Ensure people with lived experience remain central to the design and delivery of the project
Monitoring & Project Delivery
- Monitor outcomes and demonstrate the impact of the programme
- Collect feedback and produce reports for Macmillan Cancer Support
- Help ensure the long-term sustainability and future development of the programme
Person Specification:
Knowledge & Experience
Essential
- Experience of delivering projects or services within the charity, health or community sector
- Experience of providing person-centred support
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to manage competing priorities
- Confident using Microsoft Office and other IT systems
- Ability to work independently whilst contributing positively to a small team
Desirable
- Experience working within cancer services, neurological conditions or long-term health conditions
- Experience working alongside NHS services
- Experience coordinating volunteers or community initiatives
- Experience of monitoring and evaluating projects
- Understanding of shared decision-making and co-production
Personal Attributes
- Compassionate, approachable and empathetic
- Calm, emotionally resilient and supportive
- Positive and encouraging
- Highly organised and self-motivated
- Flexible and willing to travel across Yorkshire
- Passionate about empowering people to make informed choices about their care
Other Requirements
- Full UK driving licence and access to a vehicle
- Willingness to work occasional evenings and weekends
About Yorkshire’s Brain Tumour Charity:
Founded in 2003, Yorkshire's Brain Tumour Charity provides vital support to brain tumour patients and their loved ones whilst funding innovative research across our region.
Our vision is a Yorkshire where nobody faces a brain tumour diagnosis alone.
We provide peer support groups, one-to-one wellbeing support, welfare advice, financial assistance and invest in pioneering research that improves outcomes for people affected by brain tumours.
What We Offer:
- Flexible and hybrid working, with a high degree of autonomy over how you structure your week
- A supportive and values-driven team environment
- Generous pension contribution (above statutory minimum)
- Opportunities for professional development and training
- The opportunity to lead an innovative Macmillan-funded programme with genuine impact
- A culture built around integrity, compassion, community and ambition
How to Apply:
Please send a CV and covering letter to:
David Grant-Roberts, CEO
For an informal conversation, please contact David
Application deadline: Sunday 30th August
Interviews: Week commencing 14th September
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.


The client requests no contact from agencies or media sales.
Head of Research and Policy
£45,000–£50,000
London (office-based with UK travel)
Full-time, Permanent
Our client is a UK-registered charity dedicated to tackling anti-Muslim hate and supporting those affected by it. Through victim support, research, community engagement and policy influence, the work to challenge Islamophobia and create lasting change.
As the Trust expands its national reach, they are strengthening the senior leadership team to increase its impact, deepen the evidence base and ensure the voices and experiences of Muslim communities are reflected in public policy and practice.
Prospectus is pleased to be working with our client to recruit a Head of Research & Policy to join the team based in
The Role
The Head of Research and Policy will lead the trust's research, evidence and advocacy work.
Reporting to the CEO, you will develop and deliver the trust's research agenda, including flagship reports on the scale and impact of anti-Muslim hate. You will turn evidence into influential policy positions, lead engagement with government, parliament, statutory agencies and the media, and ensure that the lived experiences of those the Trust support informs policy and practice.
Working closely with the CEO and COO, you will strengthen the trust's reputation as a trusted voice on anti-Muslim hate, producing high-quality research, policy briefings and consultation responses while supporting organisational growth and impact. As a member of the senior leadership team, you will also contribute to strategic planning, managing budgets and overseeing the development of the research and policy function.
This person will work closely with a Research and Campaigns Officer to deliver on overall objectives.
The Person
The successful candidate will bring significant experience in research, policy, public affairs and advocacy, ideally within the charity, equality, human rights or community sectors. You will have a strong understanding of the issues facing Muslim communities in the UK and a proven ability to use evidence to influence policy and decision-makers.
An outstanding communicator and analytical thinker, you will be confident interpreting complex data, engaging senior stakeholders and producing compelling written outputs for a wide range of audiences. A confident public speaker, you will be comfortable presenting to government officials, parliamentarians and the media whilst also able to mobilise others to advocate and campaign. You will possess sound judgement, integrity and sensitivity when dealing with confidential information, delicate issues and vulnerable individuals. Most importantly, you will share the trust's commitment to compassion, integrity, inclusion, courage and collaboration, and will be passionate about advancing equality and tackling anti-Muslim hate.
The organisation & Prospectus are both committed to creating a diverse, inclusive and equitable workplace. We welcome applications from candidates of all backgrounds and particularly encourage applications from individuals with lived experience of the issues affecting the communities the trust serves. Recruitment decisions are made solely on merit, and reasonable adjustments will be provided throughout the recruitment process where needed.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set is delighted to be working with an international development charity to recruit a Major Donor Manager.
This is an exciting time to join the organisation as it embarks on an ambitious new phase of growth. With a renewed focus on philanthropy, an expanding supporter base and ambitious plans for the next five years, the charity is investing in building deeper, long-term relationships with its major donors.
The Major Donor Manager will take ownership of a portfolio of loyal and committed supporters, managing relationships with individuals giving at the five-figure level and above. This is a highly relational fundraising role, ideal for someone who enjoys building meaningful connections, understanding what motivates donors and creating inspiring opportunities for transformational giving.
Key Responsibilities
- Lead and deliver the charity's major donor programme, managing a portfolio of HNWIs giving at the 5-figure+ level.
- Identify, qualify and cultivate new major donor prospects, managing a pipeline through proactive prospecting and existing wealth screening data.
- Develop and implement tailored cultivation and stewardship plans that deepen donor engagement and inspire long-term support.
- Prepare compelling funding proposals, personalised impact reports and donor communications.
- Build strong relationships with colleagues and senior stakeholders to identify opportunities for donor engagement and maximise philanthropic income.
Person Specification
- Proven experience in a philanthropy or major donor fundraising role, managing and securing gifts from HNWIs at the 4 or 5-figure level.
- Demonstrable success managing the full donor journey, from prospect research and pipeline development through to cultivation, solicitation and long-term stewardship.
- Excellent relationship management and interpersonal skills, with the confidence to engage, influence and inspire supporters and stakeholders at all levels.
- Strong written communication skills, with experience producing funding proposals, donor reports and tailored communications.
- Organised and proactive, with the ability to manage priorities while maintaining attention to detail.
- A collaborative, self-motivated and relationship-focused fundraiser.
What’s on Offer
Salary: £42,000 - £45,000
Hybrid, Stevenage – 2 days a week
Full-time, permanent
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
Job description
We are looking for an Advice and Wellbeing Administrator to provide high quality administrative support to the Advice & Wellbeing team. This role will play a key part in the day-to-day operation of the Students' Union UCL Advice Service, including administering enquiry and appointment management processes, supporting the administration of our financial support funds, maintaining electronic case records and supervising student staff.
The role may also provide support to our expanding prevention and intervention programmes such as our Active Bystander Programme, including overseeing the enquiries, scheduling, and workshop administration.
The role is a full time and permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 20/80 basis (80% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.
Key Requirements
Are you able to communicate effectively with students experiencing distress or complex circumstances? Are you able to work independently within agreed procedures, escalating where needed? If so, we'd love to hear from you.
Our ideal candidate will be experienced in managing high-volume enquiries and administrative processes in a student or customer-facing environment. They will administer shared inboxes and appointment processes, handle personal information sensitively and in accordance with confidentiality and data protection requirements, and support students in a friendly, professional and efficient manner. The successful candidate will prioritise competing demands effectively, contribute to service improvement through accurate record keeping and reporting, and work collaboratively with colleagues and student staff to deliver an outstanding Advice Service and wellbeing projects for UCL students
For full details on this role, please view the job pack attached below.
Please note - we reserve the right to close this vacancy early if we receive a high volume of applications from suitably qualified candidates. We therefore encourage interested applicants to submit their application as soon as possible.
Please note, the deadline to submit applications has been brought forward to 23:59 on 12 August.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Senior Marketing Officer - Supporter Activation
Contract type: 12-month Fixed Term Contract, Full Time –35hours per week
Location: London UK
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Travel: UK and potential international travel. Will be required to liaise with internal stakeholders outside of the UK, in varying time zones.
Salary: £41,325 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Activation team sits within the Supporter Marketing team which plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers and increasing the engagement of existing supporters through an audience led communication programme of diverse channels and products.
About the role
In this Senior Marketing Officer role with the Activation Team you will be responsible for the management and delivery of the Press Inserts campaigns. You will be supporting the Senior Marketing Manager and taking direct responsibility in the exploration and delivery of new campaigns, projects and channels. The role will also include support in the delivery of the DRTV and Brand programmes as well as supporting with ad hoc team requirements.
It’s an exciting time to join as we look to new and exciting ways to tell our story so you’ll be working with a range of internal and external teams to drive the programme forward.
In this role, you will:
- Work closely with multiple internal and external teams, creative and media agencies and printers. Manage key agency relationships, including liaising with account managers to deliver campaigns and projects.
- Be responsible for developing the strategy, analysis and reporting of ongoing Press Insert campaigns.
- Work with the Insight Team and creative agencies to manage and deliver audience focussed communications.
- Support the Senior Marketing Manager (Supporter Activation) to prepare annual plans and budgets and manage monthly cost monitoring and invoice processing.
- Collaborate with relevant colleagues in other departments to identify and implement new cross-working opportunities.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience in a successful direct marketing, fundraising, supporter activation and/or supporter engagement and/or customer marketing role.
- Experience working in a project managing role, in particular leading or supporting on the delivery of complex campaigns with multiple stakeholders.
- Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities
Although not essential, we’d prefer you to have:
- Experience of project managing direct marketing campaigns from start to finish across a range of channels, including print, telemarketing and digital.
- Experience of presenting to and project managing internal and external stakeholders.
- Experience of working in the voluntary/fundraising sector.
- Experience of working in a fast-paced environment and being able to work to short deadlines
Closing date: Applications close 12:00 PM UKtime on 31/08/2026. Interviews are expected to take place the week commencing 14/09/2026
How to apply: Click Apply to upload your CV and cover letter
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5days’ annual leave
- Employer pension contribution up to 10%
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



If you want to work with wonderful people and make a positive impact on our woodlands and wood culture, then being Woodland Heritage’s Chief Executive is the perfect opportunity for you!
Woodland Heritage’s Chief Executive is an inspirational leader, who leverages impact against the charity’s mission to derive strategy, underpin governance, deliver operations, generate income and make working at and supporting the charity a highly rewarding and motivating experience.
This role will be a core part of how Woodland Heritage achieves its mission and will be an incredibly rewarding and varied experience for someone with the right skills, experience and approach to their work.
About the role
● The role is 37.5 hours per week with occasional planned evening and weekend working as required.
● Options for flexible and hybrid working, with an average of 1 day per month at the Whitney Sawmills office
● 25 days plus Bank/Public holidays as paid leave (pro rata)
● £50 - 70k dependant on experience
● Permanent contract
● You will report to the Co Chairs and the Culture Action Group (Co Chairs, Past Chair, Treasurer)
● You will line manage the Engagement Manager, Project Manager, a seconded AOD administrator, work closely with a group of freelance fundraising, finance and operational support and lead a wider team of 3. In addition you will have key relationships with the sawmill manager, directors and team. An organisational chart will be provided to shortlisted candidates
● Lead on the charity’s relationship with Whitney Sawmills and their Directors, a business owned by Woodland Heritage
● Employer contribution to Nest Pensions.
All other terms and conditions will be as per your contract. More details are available via our staff handbook which can be provided to shortlisted candidates.
Person Specification
Qualification
● Degree level education or equivalent experience
Essential Experience and Knowledge
● Experience of leading excellent teams
● Proven experience of signifi cant income generation and leading on fundraising
● Experience infl uencing change with stakeholders
● A strong comprehension of charity governance and compliance
● Expert at managing shifting priorities
● A deep well of financial and commercial literacy
● Experience of delivering impact through hybrid working, including leading a diverse and dispersed team and stakeholders
● Demonstrable success in a senior management role
● Proven experience delivering strategy and leading impact against mission
A full job description is available on our website vacancies page.
How to apply
Please apply using the Application Form on our website.
Your covering letter should be no more than two pages.
Through your CV and Covering letter please demonstrate how you meet sections 3 and 4 of the job description, in doing so communicate what makes you the best person for this role.
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Closing date for applications is 19th August 2026
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We will respond to candidates about a potential interview on 24th August 2026
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We may not be able to provide feedback to everyone that applies
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First round interviews will be held online at 28th August 2026
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Second round interviews will be held in person at Whitney Sawmills, Herefordshire on the 7th September 2026. There will be a task to prepare prior to this interview.
The interview will be conducted by a panel of charity staff and trustees.
We reserve the right to close the advertised positions early if we receive a high volume of high quality applications. We may also extend the deadline if necessary. We will provide feedback to candidates who are shortlisted for interview.
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy.
The client requests no contact from agencies or media sales.
Head of Fundraising – Oasis Hub Waterloo
Salary: £46,403–£52,420 per annum
Location: Waterloo, London SE1
Hours: Full-time (40 hours per week)
Contract: Permanent
Oasis Hub Waterloo is looking for an experienced and ambitious fundraiser to lead the next chapter of our fundraising journey.
For over 20 years we’ve been serving our local community through an integrated model that brings together education, community services and church. Every week we support children, young people and families through our schools, Foodbank, debt, welfare, housing and immigration advice, youth work, mentoring, community spaces and much more. Our vision is for community: where everyone is included, making a contribution and reaching their God-given potential.
As our new Head of Fundraising, you’ll play a key role in making that vision possible.
You’ll develop and deliver a sustainable fundraising strategy, building income across trusts and foundations, major donors, corporate partnerships, statutory funding, community fundraising and individual giving. You’ll also lead and develop a small fundraising team and work closely with colleagues across the organisation to maximise opportunities for support.
You'll be joining us at a pivotal moment in the organisation, as we seek to embed a sustainable income generation strategy, ensuring we can sustainably meet and grow our £1.3 million budget. This is a strategic leadership role with plenty of hands-on fundraising.
We’re looking for someone who has:
· A successful track record in senior fundraising, particularly securing significant trust and foundation funding.
· Experience developing and delivering fundraising strategies that achieve sustainable income growth.
· Excellent relationship-building and communication skills.
· Experience managing staff.
· A passion for community transformation and social justice.
In return, you’ll join a values-driven organisation genuinely working to transform our community every day.
As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
· Policies which promote wellbeing and are family friendly.
To apply: Please send a CV, alongside the completed application questions by email - incomplete applications will not be considered. Please visit the Oasis Charity Jobs website for further information.
Closing date: 9am Wednesday 2 September
Interview date: Thursday 10 September, in-person, at Oasis Waterloo
We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It's what makes your application stand out!
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from Oasis' Christ-centered ethos.
Oasis is committed to safeguarding and promoting the welfare of children and vulnerable adults. The successful candidate will be subject to appropriate safeguarding checks.
We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
This post is open to women only. This is an occupational requirement under the Equality Act 2010, Schedule 9, Part 1.
About the role:
SRASAC is looking for an experienced clinical leader to take operational and clinical responsibility for our Children and Young People's Therapeutic Service, ensuring children, young people and their families receive safe, timely and high-quality trauma-informed support. Working under the direction of the Senior Management Team, you'll provide visible clinical leadership across the service, acting as first point of contact for our CYP Therapeutic Practitioners on safeguarding, clinical dilemmas, case allocation and day-to-day operational challenges.
Alongside your leadership responsibilities, you'll hold a specialist clinical caseload, staying connected to frontline practice and supporting children and young people whose needs are particularly complex or difficult to allocate.
Role highlights:
- Operational leadership – day-to-day oversight of service delivery, capacity, waiting lists, and referral/assessment/allocation processes for children, young people and families
- Clinical leadership – first point of contact for practitioners on safeguarding, risk, ethical dilemmas and complex case decisions involving children, young people and families
- Multi-agency working – providing consultation on partnership approaches with schools and other agencies where appropriate
- Hands-on clinical practice – a specialist caseload including complex safeguarding cases and specialist assessments/consultations
- Team culture – fostering a psychologically safe environment where practitioners feel supported to reflect and seek guidance
- Service development – contributing to Senior Clinical Team meetings, quality improvement, and organisational projects
What we're looking for:
- Accredited counsellor, psychotherapist or counselling psychologist, currently registered with BACP, UKCP, HCPC, NCS or another recognised professional body
- Significant post-qualification experience delivering specialist trauma-informed counselling to children and young people
- Demonstrable experience within a sexual violence or specialist trauma service
- Extensive experience of safeguarding children and young people
- Experience of therapeutic assessment, formulation and clinical risk management
- Experience supporting colleagues with complex clinical decision-making and safeguarding concerns
- Experience working collaboratively within multi-agency safeguarding partnerships
About EJF
The Environmental Justice Foundation (EJF) is a global non-profit organisation working to protect the natural world and our fundamental human right to a secure environment. We work at the frontlines of environmental injustice, alongside communities most affected by climate breakdown, biodiversity loss, and exploitation - transforming evidence into action, and injustice into lasting change.
Through field investigations, rigorous research, and strategic international advocacy, we expose environmental crime, challenge impunity, and catalyse systemic reform. Our work delivers real-world impact, shaping policy, strengthening governance, protecting vital ecosystems, and defending those who risk their lives to safeguard them.
Our campaigns span four interconnected areas: oceans, climate, forests and wetlands, and the training, protection, and empowerment of environmental defenders and investigative journalists. From illegal fishing and plastic pollution to deforestation, land grabs, and climate breakdown, we confront some of the most complex and urgent crises of our time - always with a focus on accountability, equity, and durable solutions.
EJF has a diverse team of campaigners, filmmakers and community mobilisers working across four continents, united by a shared ambition: to protect people by protecting the planet. We are bold, evidence-led, and impact-driven. We speak truth to power - and we build pathways to a fairer, more resilient future. Join Us.
About the role
EJF's Ocean team investigates and documents illegal, unreported and unregulated (IUU) fishing and the human rights abuses that so often go with it - forced labour and trafficking, physical violence, and deaths at sea. Working alongside local partners, fishing communities and crew, our investigators gather first-hand testimony, vessel and ownership data, satellite tracking analysis, supply chain data and film in ports and fishing grounds across the planet, building evidence that stands up to legal, political and media scrutiny.
This role exists to turn this evidence into action. As Senior Oceans Campaigner you will deliver the advocacy and campaign strategy for the Ocean programme: understanding the specific changes we are seeking, identifying the decision-makers who can deliver them, and designing the sequence of pressure, persuasion and partnership that moves them. You will turn investigations into campaign propositions and drive delivery from launch through to the moment a regulation is tightened, a licence revoked or a supply chain cleaned up.
You will do this across several audiences at once: governments in market, coastal and flag states, parliamentarians and regulators, international fora, and the seafood industry. Current priorities include a push for full transparency in the global fishing industry through our Global Charter for Fisheries Transparency; robust import controls and carding regimes in major seafood markets; ratification and enforcement of key labour rights conventions; an end to abusive trans-shipment at sea; beneficial ownership disclosure; and accountability for distant-water fleets operating in the waters of low-income coastal states.
Key responsibilities
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Develop and deliver powerful advocacy and campaign plans for EJF's ocean priorities, setting clear objectives, targets, tactics and timelines for each
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Work with investigations, policy, film and communications colleagues to translate new evidence into campaign propositions, defining the ask, the audience and the timeline
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Map decision-makers, influencers and opposition across target governments, institutions and companies
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Identify and act on political openings, such as legislative reviews and treaty negotiations
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Prepare briefings, position papers and policy asks tailored to key audiences and lead meetings with senior decision-makers
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Press retailers, importers, processors and certification bodies to act on the abuses our investigations uncover, through direct engagement and public pressure as appropriate
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Work with the communications team to support the launch of films, reports and investigations for maximum political impact
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Act as a spokesperson with media, at public events and on panels, and represent EJF's positions accurately and persuasively
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Contribute campaign content, such as briefings, op-eds, digital actions, petitions and supporter communications
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Monitor, evaluate and report on campaign progress against objectives, and adapt plans in light of what is working
Essential skills and experience
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Demonstrable experience designing and delivering advocacy or campaign strategies that have secured concrete changes in policy, law, regulation or corporate practice
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Superb communications skills, able to deliver compelling, winning presentations in person and in writing to a diverse range of audiences. You must be able to produce, high-calibre, precise copy quickly, translating complex evidence into clear, persuasive arguments tailored to different audiences
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Experience working on ocean policy, fisheries, environmental governance, human rights or a related discipline
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Extensive experience presenting to diverse audiences to secure their understanding, respect and support
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Ability to build effective strategies for the delivery of core messages, and creative thinking to find routes through difficult problems
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Strong political judgement: the ability to read a decision-making landscape, identify who can deliver change and work out how to move them
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Rigorous attention to detail and an understanding of why absolute factual accuracy is fundamental to everything EJF publishes
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Ability to manage several campaigns and deadlines at once, and to work at pace when opportunities open up
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A clearly demonstrable commitment to EJF's vision, mission and values and a determination to change the world for the better
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Be able to work independently; within a team and be highly collegiate, supporting colleagues to achieve their best.
Desirable skills and experience
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A familiarity with trends and recent developments in global fisheries governance
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Experience of corporate engagement, supply chain accountability or certification schemes
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Working knowledge of a second language relevant to our programme countries
We strongly encourage candidates from underrepresented backgrounds in the environmental and human rights sectors to apply. If you believe you would be a great fit but don’t meet every requirement, we would still love to hear from you.
What we offer
We offer a rewarding package designed to support your well-being, flexibility, and professional growth:
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22 days’ annual leave (exclusive of bank holidays), increasing with each year of service, plus (discretionary) additional paid leave between Christmas and New Year
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Private healthcare package
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Generous pension scheme, with employer contributions increasing over time
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Flexible working hours and hybrid working (3 days in the office / 2 from home)
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Cycle-to-work scheme
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A dynamic, supportive, and inclusive working environment, with genuine opportunities for professional development and career progression
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The chance to contribute to an organisation delivering real-world impact for people and planet
Application process
To apply, please send a CV and cover letter (no more than 2 pages each) outlining your suitability for the role.
The deadline for applications is 09/09/2026.
The interview process is likely to include three stages: a short screening call, a panel interview with a task relevant to the role and a final interview.
We're grateful to everyone who applies and we read every application carefully. Because of the volume of applications and the size of our team, we're only able to contact shortlisted candidates. If you haven't heard from us by 25/09/2026, please assume you haven't been successful on this occasion.
Candidates must have the legal right to work in the UK.
EJF is an equal opportunity employer, committed to diversity within the workplace. If you need any adjustments to the application or interview process, please let us know.
The client requests no contact from agencies or media sales.
We pride ourselves on being a values-driven organisation, and we’re looking for a likeminded fundraiser to join the team. Blending storytelling with statistics, events management with stakeholder engagement, and research with data protection, this varied role would be ideal for someone with an interest in criminal justice who communicates as well in person as they do on paper.
Ideally, you will bring at least one year of fundraising experience, however, this is not a limiting factor. We would consider your interest and passion for working in the criminal justice sector a key ingredient to make the role a success. If you have a talent for writing creatively and demonstrating our impact, this is something we are keenly interested in.
In our new strategy, we will have a focus on the development of other funding streams, diversifying our income to give a strong foundation on which to build future plans and ambitions. We have a strong base of funders and individual donors from which to work, and this role is intended to solidify existing, and develop new, relationships.
Research tells us that marginalised groups of people may not apply for jobs unless they meet 100% of the criteria. We also know that fundraisers come from many backgrounds with different experiences that might not seem “standard” – and that’s okay! We value people who bring unique perspectives and knowledge to our team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for an Outreach Support Worker to join our Drug and Alcohol Outreach team, supporting vulnerable individuals across West Essex (Epping, Harlow and Uttlesford). You’ll be helping people with addiction issues overcome challenges related to their housing, mental health, physical health, and employment.
If you enjoy variety, this role offers the best of hybrid working. You'll be out and about in the community meeting people face-to-face, collaborating with colleagues in the office, and balancing your week with home working.
What your day might look like
- Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
- Support individuals with navigating welfare benefits, accessing services, and building confidence.
- Liaise with external agencies to ensure customers get the right support at the right time.
- Provide crisis intervention when needed, always with empathy and professionalism.
ould it be you?
We’re looking for someone who:
- Understands drug and alcohol issues through professional, voluntary, or lived experience.
- Has worked with individuals facing mental health, health-related, or employment challenges
- Understands housing support needs and welfare benefits
- Can provide pre-tenancy advice and ongoing tenancy support
- Previous experience of working in a customer facing role
- Communicates clearly and solves problems with confidence
- Holds a valid UK driving licence and has access to a vehicle
- Is happy to undergo an Enhanced DBS check
What you’ll get in return
- 25 days’ annual holiday (plus bank holidays)
- 2 paid volunteering days each year
- Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
- Life assurance at 4x your salary
- Up to 10% pension contribution
- Family-friendly policies
- A role where your support helps people thrive
Please read before applying
As an employer, Peabody does not provide sponsorship as a licenced UK employer.
This is a 2-year funded post with specific responsibility to improve and increase our support to those over 65 who are experiencing financial hardship
In the brand-new role of team leader, you will take on the responsibility ofproviding structured line management to our existing advice service. Supporting our four skilled and experienced part-time advice workers, while also expanding the service.
You will coordinate and deliver advice and information to new and existing groups including our own Older People’s Lunch Clubs.
Establish new satellite provision, delivering finance workshops, and drop-in services, and providing additional delivery capacity.
Ensure our Advice and Information team keep up to date with changes to legislation and support mechanisms so that they are empowered to support people in a holistic way. This will include signposting service users to the most appropriate support both internally, to other parts of our service, and to other external support.
You will lead on our efforts to gain the Advice Quality Standard (AQS) to ensure our service is of the highest professional standard.
You will represent ICCM on relevant panels and network groups across Greater Manchester. This ensures our service is connected to the wider support landscape and integrated with city and region-wide initiatives.
You will be expected to take on a limited caseload of one-to-one appointments providing advice and information to people.
Between drop-in, group sessions and one-to-one case load it is expected that you will work based on approximately 2 days per week being direct delivery. This is once the role has been fully established.
The Team Leader will focus on:
· Increasing organisational capacity, extending our reach and reducing waiting times.
· Coordinating and developing the team, ensuring the service continues to respond to changes in the welfare system, and that updates are communicated effectively across the team and to the people we support.
· Developing the AQS framework to improve and ensure the quality of work.
· Increase capacity to develop links with other stakeholders and VCFSE, building on existing connections and forging new links with other agencies and referral pathways.
· Ensuring our casework, feedback and monitoring (including our CRM system) is accurate and up to date, so we can best show the impact of our work.
· Supporting our Irish Traveller work to ensure all residents can access our services.
· Contribute to the delivery of culturally specific training to professionals within health and social care across Manchester.
Key Responsibilities:
· Day-to-day supervision and coordination of the Advice and Information Team, under the direction of the Advice and Advocacy Manager
· Provide regular individual supervision to each team member
· Develop culturally specific approaches to supporting older people across Manchester who are experiencing financial hardship. Including extending our reach to new people/areas and ensuring information is available, accessible, and in an appropriate format.
· Lead on attaining the Advice Quality Mark.
· Develop our service knowledge to take account of changes to the benefit system, council tax and energy prices.
· Provide oversight of the referral and booking system and the Case Management System to ensure all client activity is recorded. Working with the Administrator and other staff to ensure the smooth delivery of services.
· Review and enhance the outcomes monitoring system for the service. Ensuring good data collection and reporting internally and for funders.
· Recognise and respond appropriately to safeguarding concerns and make referrals where necessary in line with ICCM’s policies and procedures.
· Manage a restricted caseload
· Maintain accurate and timely case records and ensure follow-up actions are completed.
Organisational Responsibilities
- To ensure you fully embrace ICCM’s values in all your work.
- To promote the work of ICCM.
- To work as an accountable member of the staff team, working within the charity’s policies and procedures e.g. Equal Opportunities, Confidentiality, Safeguarding, Data Protection, Health and Safety.
- To attend, chair and participate in team meetings.
- To participate and engage in supervision and appraisal provided by the manager.
- To attend external panels, groups, conferences, etc. locally, regionally and nationally as directed by line manager.
It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.


