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The Scout Association, The Quadrant Business Park (On-site)
£38000.00-£38000.00 per year
Posted 5 days ago
Closing in 4 days
CASPA, Bromley (Hybrid)
£26,590.6 per year (£33,233.20 FTE)
Posted 2 weeks ago
Victim Support, Cardiff (Hybrid)
£16651.20 - £22201.50 per annum
Posted 3 days ago

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Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits
Posted 1 week ago
Closing in 5 days
Kaleidoscope Health and Care, London (Hybrid)
£95,882 - £106,010 per year
Posted 3 weeks ago
The King's Trust, Burnley, Lancashire (Hybrid)
£25,092.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 3 days ago
Closing in 7 days
New Economics Foundation, Lambeth (Hybrid)
£44,769 - £49,764 per year
Posted 2 weeks ago
Closing tomorrow
English Rural Housing Association, Soho, Greater London (Hybrid)
£35,329 - £45,090 per annum (depending on experience)
Posted 3 weeks ago
Closing in 5 days
Citizens Advice Staffordshire North and Stoke-on-Trent, Staffordshire (On-site)
£27,761.00 FTE (£22,208.80 actual)
Posted 3 weeks ago
Hays London Ebury Gate, London (Hybrid)
£60000.0 - £65000.0 per annum + £60000 - 65000 (FTE if part-time)
Posted 4 days ago Apply Now
Closing in 6 days
The Follicular Lymphoma Foundation, London (Hybrid)
£65k - 75k per year
Posted 3 weeks ago Apply Now
Page 15 of 33
The Quadrant Business Park, Lancing (On-site)
£38000.00-£38000.00 per year
Permanent
Job description

Job Title: Deputy Renewals Manager
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £38,000 per annum, Band F, Level 3- Including a MS
Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.
Contract: Permanent

About the Role:

This role sits within a young, diverse team united by a strong commitment to excellent customer service.

As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.

What you’ll do as a Deputy Renewals Manager:

  • Lead and motivate a telephone-based renewals team to deliver high-quality customer service
  • Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
  • Coach and performance-manage team members, acting as first point of escalation
  • Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy 
  • Build strong relationships with charity clients and identify opportunities to retain and grow business

What we’re looking for as a Deputy Renewals Manager:

  • Experience in commercial insurance and insurance broking
  • Leadership or supervisory experience within renewals or existing business
  • Strong knowledge of FCA regulation, TCF and compliance requirements
  • Confident communicator with excellent customer service and complaint-handling skills
  • A proactive approach with the ability to drive performance and commercial results

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

  • 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
  • Flexible working hours and hybrid options
  • Work in a way that suits you, your role, and your department
  • Double-matched pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59 Monday 15th June 2026

Interviews will be on in person at Lancing on Tuesday 30th June 2026.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Organisation
The Scout Association View profile Organisation type Registered Charity
Posted on: 02 June 2026
Closing date: 15 June 2026 at 23:59
Job ref: VF1585484TheDRM
Tags: Retail / Sales, Customer support