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CALM (Campaign Against Living Miserably), Waterloo (On-site)
£30,000 - £35,000 per year
Posted 3 days ago
Closing in 2 days
St. Peters Hospice, Brentry (On-site)
£38,682 - £46,580 per year FTE (Band 6 equivalent)
Posted 1 week ago
Closing tomorrow
Transforming Lives for Good (TLG), Multiple Locations (Hybrid)
£24,843.20 (£31,054 FTE) per year + 10% employer pension, life assurance, health cash plan & more
Posted 3 weeks ago
Closing in 4 days
Royal British Legion, City of London (On-site)
£45,227 to £50,272 per annum, inclusive of London and Market Supplements
Posted 1 week ago
Closing in 2 days
Royal Osteoporosis Society, Bath, England (Hybrid)
Up to £46,216 per annum plus benefits
Posted 4 days ago
Closing tomorrow
Rochester Diocesan Society and Board of Finance, Rochester, Medway (Hybrid)
From £42,656 per year
Do you want to help shape strategy by turning data and evidence into insight that drives mission, growth, and learning?
Posted 1 week ago
Harris Federation, Thurrock (On-site)
£37,000 - £42,000 + Benefits including LGPS
Posted 4 days ago
Royal College of Paediatrics and Child Health, Multiple Locations (Hybrid)
£45,864 pa plus excellent benefits
Posted 1 week ago
Closing tomorrow
Macular Society, Andover, Hampshire (Hybrid)
£41,000 - £43,000 per year (depending on experience
Posted 2 weeks ago Apply Now
Citizens Advice Elmbridge (West), Walton-on-Thames (On-site)
£42,000 per year
Posted 4 days ago
The Maypole Project, Orpington (On-site)
£17,280 per year (£28,800 full time equivalent)
Join us as Operations Officer and empower our mission to support children with complex medical needs and their families.
Posted 1 week ago Apply Now
Closing in 3 days
College of Sexual and Reproductive Healthcare (CoSRH), Central London (Hybrid)
starting salary from £40,969 per annum + benefits
Posted 2 weeks ago
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
Up to £42,500 (pro rated £34,000) + benefits (including 25 days annual leave and pension)
Posted 3 days ago Apply Now
Page 24 of 27
Waterloo, Greater London (On-site)
£30,000 - £35,000 per year
Full-time
Permanent
Job description

This role provides vital operational and administrative support to ensure the smooth running of CALM’s fundraising activities and the delivery of exceptional supporter care. Your responsibilities will cover everything from CRM accuracy and financial processing to merchandise fulfillment, event coordination and supporter stewardship.

Responsibilities

CORE

  • Contribute to CALM’s Fundraising Revenue targets, through excellent administration and compliance to fundraising practices

  • Work with the Fundraising team to ensure all supporters receive excellent care from CALM as well as completing all assigned admin tasks with a high degree of accuracy.

  • When required, be an active and engaged member of CALMs EDI Supergroup.

  • Be a data steward for fundraising, ensuring quality data management.

  • Support the fundraising team with financial data queries

Role specifics

Stewardship:

  • Monitor and help deliver the multi channel supporter enquiries process, ensuring response rate is in line with CALM’s SLA and fundraisers are directed to the appropriate support.

  • Proactively support fundraisers, when directed, throughout their journey, to support with the effective planning and delivery of supporter activities. 

  • Support with the planning, set up and delivery of stewardship events (both CALM owned and supporter led), assisting with logistics, supporter communications and delivery as required. 

  • Support the wider team in the development, optimisation, testing and ongoing maintenance of stewardship journeys, including carrying out key messaging updates to core email journeys across all Fundraising streams when needed.

  • Support on the maintenance, optimisation  and creation of relevant pages on the CALM website.

  • Support the fundraising and Marketing & Communications team to identify supporters we can profile and champion by regularly checking fundraising pages, social media and event registrations. 

  • Support the Social Fundraising Manager with ad moderation where required

Operational and administrative support:

  • Carry our regular, financial and administrative processes to a high standard with the Salesforce CRM

  • Act as first point of contact for individual donors via email, phone and post, processing office donations and completing payment runs to the bank. 

  • Support retention activities, including upgrade, reactivation and loyalty journeys.

  • Provide administrative support for acquisition and retention campaigns

  • When relevant coordinate mailing logistics (briefing agencies, checking proofs, managing print and fulfilment)

  • Work with the Fundraising team to continuously update and maintain fundraising documentation, processes, templates and procedures, identifying opportunities to improve efficiency, consistency and supporter experience. 

  • Support the teams with finding cost effective travel and hotels to support event delivery.

  • Support the Head of Public Fundraising with month end financial reconciliation processes

  • Identify and code income across various fundraising platforms.

  • Preparing data and  uploading into CRM Salesforce, ensuring accuracy and quality are maintained by identifying improvements to process and working with the CRM team to deliver 

Fulfilment:

  • Work with the Product team to maintain the supporter merchandise online portal, reporting on sales of merchandise and managing kit restock and reordering processes across fundraising.

  • Act as the main point of contact for the relationship with our fulfilment partner, managing enquiries and escalation issues. 

  • Oversee stock management, ensuring our supporter store availability reflects current stock levels and being responsible for co-ordinating timely restocking.

  • Run daily checks of the supporter store to ensure order fulfilment can be carried out.

Your profile 

Competencies

Essential

  • Excellent verbal and written communication skills

  • A keen eye for detail

  • A high level of computer literacy

  • Excellent interpersonal and relationship building skills

Desirable

  • Passion and flair for fundraising

  • Data analysis skills

  • Comfortable working in a fast-paced, creative and forever-changing environment.

Reports to: Senior Fundraising Manager

Contract: Full time, permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £35k per annum

A work environment that values creativity, personal growth and collaboration.

The closing date for applications is Friday 20th March 2026.

Organisation
CALM (Campaign Against Living Miserably) View profile Organisation type Registered Charity Company size 21 - 50

To help people end their misery, not their lives.

Posted on: 04 March 2026
Closing date: 20 March 2026 at 12:41
Tags: Administration, Finance, Fundraising, Community Fundraising, Direct / Supporters