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Page 23 of 34
Greater London (Hybrid)
£29,919 - £35,228 depending on experience
Full-time
Contract (Until 31st March 2027 (with possible extension subject to funding))
Job description

Citizens Advice Waltham Forest is part of the London-wide Debt Free Advice (DFA) project, funded by the Money and Pensions Service. We are looking for an experienced Debt Advice Caseworker to join our team.

As a long-standing partner in the DFA programme, we have over a decade of experience delivering high-quality debt advice to local residents facing financial hardship. 

We are seeking a skilled and compassionate adviser with a proven track record of supporting clients with debt and financial difficulties. You will be confident in delivering tailored, practical solutions and working with clients in a sensitive, non-judgemental way. Experience of providing debt advice in a regulated environment and working to quality standards is essential.

This is a hybrid role, combining face to face work at outreach locations and home working. You will deliver advice across multiple channels, including face-to-face, telephone, video and email.

If we are unable to appoint a fully qualified candidate, we will consider applications for a trainee position. Please refer to the Trainee Debt Adviser job description for further details. We anticipate the trainee programme will take approximately 6 months to complete, depending on prior experience. Training, mentoring and supervision will be provided. If you would like to be considered for the trainee role, please indicate this in your application.

Application resources
Organisation
Citizens Advice Waltham Forest View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 30 April 2026
Closing date: 30 May 2026 at 23:30
Tags: Advice / Information, Advocacy

The client requests no contact from agencies or media sales.