Learning jobs
About Us
The vision of Harris Academy Clapham is a simple one. From our opening in September 2020, our academy is a place where ‘everything is possible'.
The Clapham curriculum is designed to meet the needs, aspirations and abilities of every one of our students. Our aim is to improve their life chances and enable them to make a positive contribution to the city and world in which they live.
At Harris Clapham, the curriculum is delivered through high-quality teaching. This is codified in our research-informed approach to pedagogy, which we call the Clapham Way. The following principles apply in our curriculum:
- Subject specific knowledge and skills come first
- Embedding and building on the basics – ensuring that every student acquires the vocabulary, literacy and numeracy skills to enable them to fully participate in society
- The curriculum must be rigorous and relevant by engaging with the best of what has been thought and said and acknowledging that knowledge is fluid and can be contested
- The curriculum must prepare for life in modern Britain and beyond, and enable Clapham students to understand their rights and fulfil their responsibilities under the Equality Act.
Through the Clapham academic, enrichment and pastoral curriculum we expect our students to develop powerful knowledge and the following values and character attributes that will enable them to achieve our vision that ‘Everything is Possible'.
Endeavour for excellence
- Learning to work hard and relish challenge.
- Learning to never give up.
- Learning to take sensible risks.
- Learning to always strive for the best for themselves and each other.
Integrity and honesty
- Always acting with kindness.
- Treating others the way they would like to be treated.
Self-belief with a global view
- Growing to have the agency to achieve their ambitions for themselves and the wider world.
Our staff are supported in their work and in developing their future careers via:
- A centralised behaviour system, with each year group supported by non-teaching pastoral leaders
- A programme of instructional coaching, supported by the Step Lab platform
- Access to a wide range of National Professional Qualifications delivered by the Institute of Teaching
- Federation subject consultant support
- Harris Federation professional development training days and networking support.
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Summary
We are seeking a hardworking, ambitious, and dynamic Executive Assistant to the Executive Principal, who will also act as the HR Lead, to join Harris Academy Clapham at an exciting stage in our development.
This pivotal role will be based across Harris Academy Clapham Secondary and Harris Clapham Sixth Form, providing high-level administrative, organisational, and professional support to the Executive Principal. In addition, the postholder will lead on HR administration and coordination, acting as the main point of contact for staff HR matters and supporting the effective implementation of people processes across both sites.
The successful candidate will play a key role in ensuring the smooth day-to-day operation of executive leadership and HR functions, whilst also benefiting from excellent opportunities to engage with wider Harris Federation academy improvement initiatives and to participate in ongoing professional development, supporting both personal growth and career progression.
This role is term time only, and the actual salary will be £45,092.19 - £46,895.95 (39 weeks per year, 37.5 hours per week).
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Main Areas of Responsibility
The key duties of this role will cover:
- Managing the Executive Principal's diary, including identifying and arranging meetings and dessiminating briefings and documents, adding any necessary deadlines
- Communications and administration, including proofreading correspondence, communicating with key stakeholders, dealing with complex enquiries, and maintaining files and contact lists
- Managing meetings
- Being the Clerk to Governors
- HR support, including managing resignations, absence leave, risk assessments and sickness records
Qualifications & Experience
We would like to hear from you if you have:
- An appropriate degree or equivalent level of education
- Training in the use of a variety of ICT packages
- Knowledge of personal assistant roles and responsibilities
- Training in typing and formatting of a variety of documents including spreadsheets
- At least two years' experience working in school or other educational establishment
- Experience of managing staff in relation to the PA role
- Some experience of human resources e.g. recruitment and/or monitoring attendance
- Experience of working to targets and deadlines
- Experience of managing meetings including preparation and circulation of papers, minutes and ensuring information is circulated as required
- Experience of managing diaries at a high level, including communication with a range of audiences
- Experience of managing high profile events
- Experience of developing policies, processes and procedures
Please download the Job Pack for a full person specification.
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Rewards & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about on our website.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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Next Steps
If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.
Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.
We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a creative and conscientious communications leader with exceptional attention to detail and demonstrable expertise in developing and delivering high-impact strategic communications outputs in the international development or third sector. We are a relatively small team and are therefore looking for someone who is both highly strategic and able to see the ‘big picture’, while also being happy getting stuck in at an operational level to ensure timely, on-budget delivery of outputs. Experience of working with or within networks or membership organisations would be a particular asset in this role. It is also important that you are comfortable working across all areas – from digital, to design, to publishing, to events – as well as being an exceptional project manager, confident liaising with a range of partners and stakeholders at different levels, and an experienced line manager.
The GDC is in an excellent position, with a strong track record of delivery and impact, a solid funding pipeline, and a clear 2026-30 strategy. High-impact communication crosscuts the entire GDC programme and is essential to ensuring that beneficial products can be made affordable and available to all. As Communications Manager (maternity cover), you will therefore need to both hit the ground running to deliver our ambitious schedule of upcoming communications activities – from in-person and online events, to high-profile research, publications, and digital outputs – as well as to work proactively with the Head of GDC, Bopinc team, GDC strategic advisors, and fellow communications colleagues to shape and embed communication activities across a range of new projects that are kicking off in 2026-27.
About Practical Action and the GDC
Practical Action is an international development organisation putting ingenious ideas to work so people in poverty can change their world. For the past eight years, Practical Action has been hosting and building the Global Distributors Collective (GDC): a collective of 300 last mile distribution companies that cumulatively reach millions of the poorest consumers in the world with beneficial products like solar lanterns, water filters and improved cookstoves. GDC activities are delivered in collaboration with strategic and implementing partner Bopinc.
The GDC provides a collective voice for distributors to ensure their priorities are heard; drives research and innovation across the sector; facilitates the exchange of information, insight, and expertise; and provides critical services that leverage economies of scale.
Moving into our 2026-30 strategy phase, we are proactively shifting from creating and setting up advisory services and tools that support last mile distributors to embedding and scaling these initiatives. Specifically, we will focus on four key strategic pillars:
· Unlocking finance: Prepare more last mile distributors (LMDs) for investment and help to unlock country-level financing mechanisms and create LMD-focussed debt facilities.
· Strengthening business performance: Deliver training, shared services, and data tools that reduce business costs and improve efficiency, in scalable formats.
· Scaling innovation: Identify, test, and replicate high-value business innovations and remove eco-system barriers.
· Shaping systems and local leadership: Build local chapters and influence global and national agendas so LMDs are visible, valued and represented.
About you
We are looking for a go-getting, ambitious and proactive communications specialist who is ready to lead the GDC communications team to deliver a range of high-impact, top-quality, communications activities over the next 12 months. To succeed in this role, you must be a communications all-rounder, an experienced line manager, and an excellent written and verbal communicator with exceptional attention to detail, robust project management and interpersonal skills. You will be a strategic thinker with the ability to multitask, work independently and adapt in a fast-paced environment, while also being willing to “muck in” in our relatively small team. Depending on where you are based, demonstrable experience of managing remote staff will be important; as will the ability to thoughtfully support and coach team members to achieve their full potential.
Why join us?
This is the opportunity to lead a globally recognised initiative driving innovation and impact in last mile distribution. At Practical Action, you will be part of a values-driven organisation committed to reducing poverty and inequality through sustainable, practical solutions. You will work alongside passionate colleagues and partners, contributing to meaningful change for communities around the world. We offer a collaborative and inclusive working environment that supports learning, innovation, and personal growth.
We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation. Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Additional information
We are seeking candidates based in ether Kenya or the UK. The successful applicant must have the pre-existing right to both live and work in the country in which they will be based. Please note this is being recruited as a 12-month fixed term contract
To apply please submit a copy of your CV and supporting that includes the answers to the following questions:
1. Why do you consider yourself a strong candidate for the role of GDC Communications Manager at Practical Action?
2. What most excites you about working on the Global Distributors Collective programme?
3. What do you think would be your biggest strength and steepest learning curve in this role?
Our vision is for a world that works better for everyone. We believe where there’s action, there’s hope.
The client requests no contact from agencies or media sales.
Key details
Job Title: Supporter Connection and Engagement Officer
Location: Sheffield, up to 40% home working across the month
Salary: £26,582 per annum
Hours: 37.5 hours per week (full time)
Contract: 18 month fixed-term contract, with opportunity for a permanent role upon completion.
Line Manager: Fundraising Operations Manager
Department: Engagement Team (Fundraising)
Pension: Auto-enrolment scheme with 5% employer contributions
Annual Leave: 25 days (excluding Bank Holidays)
Probation: Six months
Notice Period: Four weeks (after probation)
DBS: Not required
Occupational Requirement: This role has an occupational requirement for the post holder to be a committed Christian, in line with the Equality Act 2010.
What is the role of Supporter Connection and Engagement Officer?
The Supporter Connection and Engagement Officer plays a key role in building and strengthening relationships with our supporters, this can include churches, church leaders, key volunteers and individual. You’ll engage with people personally – primarily through phone and email – to inspire generosity, communicate impact, and ensure every supporter feels valued and connected to Church Army’s mission.
You’ll also support the smooth running of our supporter systems, helping ensure that data is accurate and that every interaction leads to meaningful follow-up. This is a varied role where you’ll balance communication, administration, and creativity – while developing skills that will serve you throughout your career.
Who this role might suit
We’re more interested in your potential than a perfect CV. This role could be a great fit if you:
• Enjoy talking to people and building relationships
• Are motivated by purpose and want your work to make a difference
• Are willing to learn and develop new skills
• Feel comfortable talking about your Christian faith in a natural and authentic way
• Can stay positive and resilient, even when conversations are challenging
You might have gained relevant skills through part-time work, volunteering, university, church involvement, or other life experiences.
Application Deadline: Monday 22nd June 2026
Interview Date: Wednesday 15th July 2026
Next Steps:
For more information on the role, you can find the job description and our Faith Based Application Form from our website.
PLEASE NOTE, WE DO NOT ACCEPT CVs
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently seeking a Maintenance Assistant to help keep our centres running smoothly and safely for the animals in our care. You will an important role in maintaining our facilities, supporting our team, and ensuring a clean, secure, and welcoming environment for both animals and employees.
Your role will involve supporting the 3 Battersea sites with general maintenance tasks to allow the site to meet its operational needs.
If you’re practical, proactive, and want your work to have a real impact, we’d love to hear from you.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 8th May 2026
Interview Date(s): One stage in person interview. Early applications are encouraged as interviews will take place on a rolling basis ahead of the closing date.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Job title: Training Manager
Organisation: Immigration Law Practitioners’ Association (ILPA)
Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.
Deadline: 11:59pm on Sunday, 17th May 2026
Interviews: Weeks commencing 25th May or 1st June
Salary: £33,000-£35,000 with scope to offer a higher salary depending on experience.
About the role:
ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. We deliver over 60 courses and conferences a year to an average of 2,000 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants.
The Training Manager will not directly teach any training content but will run this programme end to end, ensuring all trainings and events are delivered professionally, to a high standard. This is a hands-on role that requires strong organisational skills, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training.
Key Responsibilities
Programme planning and development
• Build and manage the annual and quarterly training schedule with a balance of advanced and introductory content across immigration, asylum and nationality law
• Facilitate and support the Training Advisory Board to identify priorities and emerging issues
• Respond to changes in immigration law with short notice trainings where appropriate
Tutor and content management
• Contact, contract and manage ILPA’s panel of external tutors
• Work closely with tutors on the overall planning and delivery, providing admin support in the production of accurate, up-to-date course materials
Event delivery
• Set up all events on Eventbrite, including pricing, discounts, communications and refunds
• Host online events and support hybrid delivery of trainings and conferences when required, troubleshooting technical issues on the day
Income, reporting and evaluation
• Monitor and report on bookings, attendance, cancellations and income
• Monitor participant satisfaction and take action where improvements are needed
Marketing and engagement
• Market events through ILPA’s weekly all-member update and other communication channels to reach beyond our membership
• Respond to participant queries and ensure excellent customer experience
Systems and administration
• Maintain accurate records, contracts, schedules and evaluation data
• Ensure compliance with GDPR and internal policies
Person Specification
Essential
• Experience managing training or professional development programmes
• Strong organisational skills and confidence managing a busy schedule
• Clear communication skills and ability to work with senior practitioners
• Strong digital skills including ticket management, online event and CRM platforms
•Strong numerical skills and experience using Excel
•Ability and confidence to host or facilitate online trainings and events
• Ability to work independently in a small charity team
• Ability to handle competing deadlines and resolve issues efficiently
Desirable
• Knowledge of immigration, asylum or nationality law
• Experience in a charity, membership body or legal-sector environment
• Experience commissioning or managing external tutors or contributors
•Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams
About the Immigration Law Practitioners’ Association
The Immigration Law Practitioners’ Association (ILPA) is a charity and a professional association the majority of whose members are barristers, solicitors, advocates and IAA (previously OISC) regulated advisers practising in all aspects of immigration, asylum and nationality law. Academics, non-governmental organisations and individuals with a substantial interest in the law are also members.
Founded in 1984 by leading practitioners in the field, ILPA exists to promote and improve advice and representation in immigration, asylum and nationality law, through an extensive programme of training and disseminating information and by providing research and opinion that draw on the experiences of members. ILPA is represented on numerous government, official and non-governmental advisory groups and regularly provides evidence to parliamentary and official inquiries.
The Secretariat does not give advice to members of the public on individual cases but works closely with members to ensure that they are enabled to do their best for their clients. It runs ILPA’s busy training programme and produces a wide range of information for members and non-members.
The objectives of ILPA are:
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To promote the advising and representation of immigrants;
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To provide information to members and others on domestic and European immigration, asylum and nationality law; and
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To secure a non-racist, non-sexist, just and equitable system of immigration, asylum and nationality law practice.
ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised or racialised communities and people from less privileged socio-economic backgrounds. We are committed to unsettling the status quo. In this role you will wear many hats and we recognise that the successful candidate may not have all the skills and experience listed in the personal specification. We welcome an application from you if you can see yourself in this role and have an appetite to gain new skills, knowledge, and experience. We encourage applications from individuals who have lived experience of the UK immigration or asylum system or of the hostile environment.
We also encourage applications from people who have previously unsuccessfully applied for roles at ILPA. We will consider each application afresh. We appreciate that individuals are always learning, growing, and adding to their knowledge and experience.
About the ILPA Team
You would be joining a small team, of around 10 team members. Under our current hybrid work policy, we have one anchor day (currently a Tuesday), in which you will be expected to work from an office setting in London, together with team members living in England and Scotland. On average, once a month, there will be a Working Group meeting in the evening that you will need to run in London. The rest of the time you will ordinarily work remotely or wherever conferences, training events, or meetings might take place.
Are you passionate about empowering others with life-saving skills? Do you want to make a real difference in your community?
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!
Details
- Salary: £15,165.60 per annum
- Location: Truro, Cornwell
- Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
- Contract: Part-time, permanent
- Additional benefits:
- Paid mileage and expenses for travel
- Ongoing professional development, including support to maintain your subject competence and certifications
- Flexible working patterns to suit your schedule
- Corporate uniform provided for a professional appearance
- Enhanced DBS check paid for by the organisation
- A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)
About the Organisation
This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
About the Role
As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
Key Responsibilities
- Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
- Set up training venues, ensuring all materials and equipment are ready.
- Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
- Maintain up-to-date knowledge of your subject area through professional development.
- Promote the organisation’s products and services to learners.
- Complete all required documentation promptly and accurately.
Skills / Experience Required
- Essential qualifications:
- Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
- Experience:
- Delivering first aid and/or health and safety courses to adults.
- Skills:
- Excellent communication and interpersonal skills, with the ability to engage diverse groups.
- Other:
- Physically able to perform CPR on a manikin on the floor.
- Confident using Microsoft applications and digital tools for course administration.
- A full driving licence and access to a vehicle for travel to training venues.
To Apply
- If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
- Application is by CV only – no covering letter required.
Interview Process
- Initial telephone call with the regional manager for the area
- In-person selection day in March 2026, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.
Deadline for Applications
- ASAP – applications will be reviewed on a rolling basis
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
An exciting opportunity has arisen for the right candidate to lead our Training Team on developing and delivering training for all of National Numeracy's programmes.
Our training team is absolutely central to the success of our mission at National Numeracy. In order to reach and support as many adults and children across the UK as possible, we take an online train-the-trainer approach, by training Numeracy Champions and Volunteers in different settings. We do not teach any maths - instead we train Champions to raise awareness of the value of numeracy, supporting others to overcome anxieties, build confidence, and feel better about using and improving basic maths. We do not work with children directly, but train teachers as Numeracy Champions to support children and their families.
This team of two therefore have a busy calendar of training delivery, as well as the admin associated with this and with the work around capturing the impact measurement of our training. We are looking for someone who is not only an excellent and empathetic trainer who can confidently and reliably lead this dynamic activity, but can also work strategically with our Programmes Director to develop our training further, while line managing and developing our Training Officer.
The successful candidate will work closely with the other Programme Managers to ensure smooth and successful delivery of our activity, as well as across our wider team, managing the training budget, and liaising with our External Relations and Operations & Impact teams. This role is important in collecting impact and case studies as there it has regular direct contact with our Champions and our beneficiaries. There will also be opportunities to keep the whole National Numeracy team and our Board of Trustees informed about our training programme.
We are open to applications from across the UK but a candidate able to easily travel, by rail, would be advantageous.
Equality, Diversity and Inclusion
Quality assurance is central to this role – we want our training to be of a very high standard and constantly improving. The Training Manager is responsible for securing continuing CPD accreditation for our training and for ensuring that our workshops accommodate accessibility needs wherever possible.
We recognise that there is more to do to improve diversity across our organisation and we are actively working to make meaningful, long‑term change. We are committed to building a workforce that better reflects the communities we serve and to removing barriers that may prevent people from different backgrounds from joining, progressing and thriving with us. Through inclusive policies, flexible working, fair recruitment practices and ongoing learning, we aim to create a supportive environment where everyone feels valued, respected and able to do their best work.
We actively encourage applications from people from under‑represented and diverse backgrounds, as we know a more diverse workforce will strengthen our organisation and help us deliver our mission more effectively.
We will not consider applications that do not include a CV, Cover Letter and answers to the screening questions so please make sure these are all provided when submitting your application.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives.
We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
We have an exciting opportunity for a Business Development Manager to join our team. Reporting directly to the Director of Income and Engagement, you will play a key role in securing and sustaining income to enable Carers First to grow its support and impact for carers. Your responsibilities would include: -
• Identifying, assessing and managing commissioned contract and funding opportunities aligned to Carers First’s strategic aims, maintaining a clear and intelligence‑led pipeline.
• Leading the development of compelling, high‑quality and cost‑effective bids and proposals for carers services and support (including re-securing existing contracts). Working with services, co-ordinating bid plans and bid teams to ensure a consistent, unified approach.
• Supporting the mobilisation of new contracts and services.
• Supporting delivery of the Income Generation Strategy, including leading on larger Trust, Foundation and grant applications where appropriate.
• Building effective relationships with commissioners, funders and partners to support business development and market engagement.
• Using quality, insight, outcomes data and carers’ feedback to strengthen bids, inform service improvement and support the development of innovative service models that improve outcomes for carers.
About you
To be successful in this role you will bring a strong mix of business development expertise, Local Authority commissioned contract success, sector knowledge and collaborative working, alongside a commitment to improving outcomes for carers, with;
• A strong track record of securing new Local Authority commissioned contracts and re securing existing contracts, with experience of commissioning and procurement processes in health, social care or the voluntary sector.
• Proven experience of leading bid development activity and bid teams, producing high quality, persuasive proposals within tight deadlines.
• Experience of senior stakeholder engagement and relationship management with commissioners, funders and partner organisations.
• A good understanding of health and care systems, including Local Authority and Integrated Care System priorities and pressures.
• Experience of service design and service improvement, working collaboratively with multi disciplinary teams and people with lived experience.
• Excellent organisational, programme and time management skills, with the ability to manage multiple workstreams simultaneously.
• Strong written and verbal communication skills, with the ability to analyse insight and impact data and translate this into learning, improvement and compelling cases for support.
• A collaborative, inclusive and supportive approach, with a commitment to equality, diversity and inclusion, and strong alignment with the values and mission of Carers First.
We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.
Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, visit the Carers First website and click on the ‘Apply Now’ button to begin your application.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
If you would like an informal conversation about the role, please contact Kate Kennard, Director of Innovation and Development, via our recruitment team to arrange a call.
Closing Date: Wednesday, 13 May 2026
Interviews: Successfully shortlisted candidates will be invited to a first round interview:
Stage 1: Online competence-based interview – Tuesday, 19 May 2026
Second‑round interviews will only be offered to those candidates who successfully meet the required criteria at the first interview as follows:
Stage 2: A face-to-face meeting in London with an interview panel – Tuesday, 26 May 2026. You will be required to do a presentation, and details will be provided in advance.
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
Our new three-year strategy will enable us to grow our work to reach and support significantly more carers delivering innovative programmes of support
The client requests no contact from agencies or media sales.
- Are you passionate about empowering others with life-saving skills?
- Do you want to make a real difference in your community?
As a Trainer, you’ll deliver essential courses, including First Aid at Work, Fire Marshal, and Mental Health, equipping learners with vital skills to stay safe and support others.
If you're ready to step into a role where every day is rewarding, we’d love to hear from you!
Details
- Salary: £25,276 per annum
- Location: Bridgwater, Somerset
- Working Pattern: 5 out of 7 days, including occasional evenings or weekends to meet learner needs
- Contract: Full-time, permanent
- Additional benefits:
- Paid mileage and expenses for travel
- Ongoing professional development, including support to maintain your subject competence and certifications
- Flexible working patterns to suit your schedule
- Corporate uniform provided for a professional appearance
- Enhanced DBS check paid for by the organisation
- A culture of inclusivity, aligning with the values of Humanity, Excellence, Accountability, Responsiveness, and Teamwork (H.E.A.R.T.)
About the Organisation
This role supports one of the UK’s leading providers of workplace training. With a mission to save lives and make communities safer, their vision is to empower every person with skills that make a difference. They value their people, offering opportunities for growth, and champion diversity in everything they do.
About the Role
As a Trainer, you’ll deliver a variety of courses to diverse groups, ensuring high standards of teaching and assessment. From CPR techniques to mental health awareness, you’ll empower learners with essential skills while contributing to the organisation’s life-saving mission.
You’ll manage your own schedule, travel to training locations, and be responsible for setting up engaging, professional sessions. With support from a dedicated team, you’ll maintain compliance with awarding body standards and contribute to the continuous improvement of training delivery.
Key Responsibilities
- Deliver and assess workplace training courses such as First Aid at Work and Mental Health Awareness.
- Set up training venues, ensuring all materials and equipment are ready.
- Conduct dynamic risk assessments at venues and act as a designated first aider and fire marshal.
- Maintain up-to-date knowledge of your subject area through professional development.
- Promote the organisation’s products and services to learners.
- Complete all required documentation promptly and accurately.
Skills / Experience Required
- Essential qualifications:
- Level 3 Certificate in Learning and Development or equivalent, plus a valid course-specific qualification (e.g., First Aid at Work, IOSH).
- Experience:
- Delivering first aid and/or health and safety courses to adults.
- Skills:
- Excellent communication and interpersonal skills, with the ability to engage diverse groups.
- Other:
- Physically able to perform CPR on a manikin on the floor.
- Confident using Microsoft applications and digital tools for course administration.
- A full driving licence and access to a vehicle for travel to training venues.
To Apply
- If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to hear from you!
- Application is by CV only – no covering letter required.
Interview Process
- Initial telephone call with the regional manager for the area
- In-person selection day in March 2026, which will include competency-based questions and the delivery of a short mock training session to demonstrate your skills.
Deadline for Applications
- ASAP – applications will be reviewed on a rolling basis
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
About the Role
Due to rising energy prices and the increasing impact of fuel poverty on local households, MVA is recruiting a full‑time Energy Navigator. This role will provide targeted advice, guidance and practical support to residents struggling with energy costs, helping them to access financial support, improve energy efficiency and reduce the risk of fuel poverty.
The Energy Navigator will work closely with individuals, families and partner organisations to ensure people receive timely, accurate information and are effectively signposted to appropriate support services.
About You
You will be organised, proactive and confident working across multiple areas. You’ll have strong communication skills and a genuine interest in supporting communities. Experience of providing advice or support either in person or on the telephone would be beneficial and we value transferable skills and a willingness to learn.
Hours: Full‑time (37 hours per week)
Salary: £27,500 per annum
Contract: Fixed‑term 24 months
Location: MVA office (community‑based, with outreach work)
Closing Date for Applications: Monday 25h May 2026 (17.00)
Interview Date: Thursday 4th June 2026
To be a catalyst for social change by supporting and empowering communities to work together to address shared issues
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Manager
Cheshire | David Lewis | £35k–£40k (dependant on experience)
Hybrid working options available
Help us grow something extraordinary.
At David Lewis, we support people with complex needs, epilepsy and learning disabilities to live life to the fullest.
Now we’e stepping into an exciting new chapter.
We’re launching an ambitious fundraising and capital appeal programme — and we’re looking for a driven, creative, relationship-building fundraiser to help make it happen.
This is where you come in.
The Opportunity:
We’re looking for a Fundraising Manager who thrives on building connections, spotting opportunities and turning great ideas into meaningful income for a cause that truly matters.
You’ll help grow and develop fundraising across:
- Community fundraising.
- Challenge and events fundraising.
- Corporate partnerships.
- Legacy and in-memory giving.
You’ll also play a key role in building the supporter pipeline that will power our capital appeal and future fundraising growth.
What You’ll Be Doing:
This is a hands-on, outward-facing role where you’ll:
- Build and nurture relationships with supporters and partner.
- Develop new community and corporate fundraising opportunities.
- Grow our challenge events and supporter engagement.
- Help develop our legacy and in-memory giving programmes.
- Managing the team, with one direct report at present.
- Play a key role in supporting our ambitious capital appeal.
- Bring new ideas, energy and creativity to the fundraising team.
- Externally facing.
Who We’re Looking For:
You might already be working in fundraising, or you might come from a business development, partnerships or relationship-building background.
What matters most is that you are:
- A natural relationship builder.
- Confident connecting with people and inspiring support.
- Organised and proactive.
- Someone with Fundraising experience.
- Motivated by purpose and impact.
- Someone with a proven track record in this field.
- Full of ideas and ready to make things happen.
Why David Lewis?
Because the work we do changes lives.
Every pound raised helps support people with complex needs to live richer, more independent lives.
And right now, we’re building something bigger than ever before.
You’ll join a small but ambitious fundraising team, with the chance to shape new initiatives, grow income streams, and make a genuine difference.
Join us and help power the next chapter of David Lewis.
The client requests no contact from agencies or media sales.
Visitor Experience Manager
Location: Painswick, Gloucestershire (GL6 6TH)
Hours: 32hrs per week (over 4 days)
Salary: £32,905.60 FTE, equating to £26,324.48 pro-rata Are you a creative and people-focused leader who can turn a great visit into an unforgettable one?
The location
Set in the heart of the Cotswolds, Painswick Rococo Garden is the last surviving Rococo garden in England. Designed in the 1740s as a place to entertain and relax, it remains a place of beauty, surprise and escape. Today, the garden is an independent charity, which offers a unique blend of heritage, horticulture and wildlife, making it a truly special place to work and visit.
Role summary
We have an exciting opportunity for a Visitor Experience Manager to help make every visit to Painswick Rococo Garden warm, inspiring and memorable.
You’ll be an integral part of bringing our beautiful and quirky 18th-century garden to life by leading our programme of events and family trails, interpretation, customer service and presentation standards.
Passionate and enthusiastic, you will deliver a high-quality visitor experience that make visitors feel more connected to the garden.
With a strong commercial and community focus, you’ll grow audiences and income through well-planned, profitable activity and new offers, while supporting safe, compliant day-to-day operations (including duty management and safeguarding responsibilities).
You’ll manage, motivate and develop the visitor experience team, and will lead the volunteer journey, ensuring the volunteer experience is varied, productive and rewarding for all involved.
You’ll champion excellent customer service, so every visitor feels welcome and enjoys a great day out.
Please note: the role includes regular duty management on a rota basis, including weekends, bank holidays and evenings. About you If you’re a people-focused leader with experience in heritage visitor operations and delivering engaging events and interpretation, we’d love to hear from you.
• Hands-on experience of delivering interpretation, events and visitor operations in a heritage/visitor attraction setting.
• Experience of establishing and leading a culture of exceptional customer service.
• Experience of running high-quality, profitable events.
• Team management and leadership skills including coaching, development, motivation, and communication.
• Excellent people and influencing skills, with the ability to build great relationships and work collaboratively, proactively and effectively to achieve the charity’s goals.
• Good understanding of different visitor audiences and the ability to draw on / develop audience insight.
• Excellent organisational and communication skills: able to prioritise, work to tight timescales, and communicate clearly with a wide range of people.
• Understand responsibilities in terms of health and safety, security and data protection in a visitor operations setting and how to manage and minimise risk.
• Ability to manage budgets effectively to maximise income. Demonstrates a responsible attitude to available resources.
• Great IT skills including with Microsoft Office.
• First aid qualification (or willingness to learn).
What we offer
As well as working in a beautiful setting, we offer discretionary benefits including 8% employer pension contribution, free admission, 20% discount in the café and shop, simple lunch, and training and learning opportunities. How to apply Send your CV and covering letter explaining why you’re interested and how you meet the requirements.
The client requests no contact from agencies or media sales.
Programme Manager – Financial Inclusion
Role Details & Staff Benefits
Salary: £40,000 gross per annum
Duration: Fixed-term contract until 31st March 2029
Hours: 0.8 – 1FTE (4 - 5 days per week)
Location: Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional occasional travel required for staff days and other events.
Job Description
Purpose of This Role:
This is an exciting opportunity to shape a new three-year programme focused on strengthening the financial wellbeing of people living with multiple long-term conditions. Enabled by recently announced funding from The Aviva Foundation, the role will lead the design and development of an initiative that equips link workers with the skills, confidence, and resources to address financial hardship as an integral part of their practice. The post will play a crucial role in advancing NASP’s strategic ambition to influence and embed social prescribing across local, national, and international contexts
This new role will lead the design, delivery, and evaluation of the three-year national programme, reporting to our Strategic Lead for Healthcare Integration & Neighbourhood Health to meet the programme priorities.
The postholder will work in close partnership with key stakeholders to co-produce and lead the programme’s learning content, oversee the national training rollout, and support pilot delivery in two Primary Care Network (PCN) sites. The role will be central to capturing, synthesising, and embedding learning through peer-learning networks, wider evaluation partnerships, and ongoing engagement with our funder. This will support continuous improvement, evidence-based practice, and the successful scaling of the programme -contributing to a more integrated approach to financial wellbeing through social prescribing services.
This role will sit within the Healthcare Integration Team and will work closely with colleagues across Evidence & Insights, International Social Prescribing, workforce developments and activity provider engagement.
This role requires strategic insight, programme delivery expertise, stakeholder management capabilities and an understanding of the role of social prescribing in tackling financial hardship.
Person Specification:
Essential
-
Strong programme and project management skills including the coordination of multiple workstreams
-
Experience in either designing, developing and/or delivering training or learning programmes, ideally for social prescribing or health audiences
-
Strong understanding of financial hardship and financial inclusion, including welfare benefits, advice models and their relationships to health inequalities
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Experience working collaboratively with a range of stakeholders, including people with lived experience.
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Excellent communication, facilitation and relationships building skills
Desirable
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Experience delivering national programmes end-to-end, including programme design, delivery, scaling and evaluation, with accountability for milestone, outcomes and KPIs
-
Experience of working in the financial advice sector, for example for organisations like Citizens Advice
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Experience in writing funding applications and developing new donor relationships to secure new funds would be an advantage. Willingness to do so will be essential.
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Experience of monitoring policy & research and translating insight into programme learning and development
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Support or developing monitoring, evaluation and reporting processes including feedback from variety of stakeholders
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Understanding of social prescribing workforce development needs, particularly in relation to financial inclusion
Skills & Attributes
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Commitment to improving financial wellbeing & health inequalities
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Ability to work independently with a high degree of autonomy
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Affinity with NASP’s values as defined in Our values - The National Academy for Social Prescribing | NASP
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Ability to prioritise work and be flexible in delivery
Responsibilities:
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Lead the design and delivery of the national programme, shaping its structure and delivery mechanisms, ensuring milestones, KPIs and outcomes are met
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Shape the programme’s learning model, support mechanisms and partnership approach, ensuring clarity of purpose and adaptability across various social prescribing models
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Convene and work collaboratively with link workers, VCFSE partners, health system stakeholders and people with lived experience to co-produce programme content and learning materials to support with both the design and reach of the learning materials
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Ensure training content aligns with current legislation and ongoing national updates on legislation and reforms, for e.g disability benefit changes & cost of living support
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Lead the national scaling of the learning offer, capturing insights and impacts for wider dissemination.
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Monitor relevant policy, research, and sector developments related to financial wellbeing, health inequalities and translate insights into programme improvements
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Build and maintain strong relationships with a wide range of key stakeholders across health, VCSE and professional networks to support both design and reach of the programme
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Convene regional communities of practice to support peer learning, reflection and knowledge exchange among practitioners and system leaders
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Engage with policymakers, national networks and others to maximise programme’s influence and reach
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Work in partnership with internal and external stakeholders to develop evaluation tools and feedback frameworks, aligned with KPI reporting requirements
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Work with NASP evidence colleagues to prepare national reports and final evaluation outputs
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Work across NASP to ensure the programme aligns with and strengths wider health integration activity
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Co-develop a long-term sustainability and hosting model for training materials aligned with NASP’s emerging SPLW support offer
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Ensure the patient voice is present across the programme, particularly when considering how the programme supports those facing inequalities
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Support and inform the development of NASPs wider workstreams and the implementation of its strategy
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Champion NASP’s role in building an integrated and effective social prescribing system and local, regional and national levels
Reporting To: Strategic Lead for Healthcare Integration & Neighbourhood Health
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
Keeping Young People Safe:
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
Are you passionate about helping young people build brighter futures?
Are you curious about policy and public affairs and motivated by creating real-world change? If so, we’ve got a brilliant opportunity for you to join our team as our Policy and Public Affairs Officer at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills—teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
This is an exciting opportunity to join Young Enterprise at a key moment of growth and ambition for our policy and public affairs work. As Policy and Public Affairs Officer, you’ll help shape how we champion the voices and experiences of young people, ensuring their needs are reflected in decisions about education, skills and financial capability. Working closely with the Policy Lead and colleagues across the organisation, you’ll support the development of evidence-informed policy positions and contribute to impactful influencing and engagement activity.
This role is ideal for someone who is curious about how policy is made, enjoys working with ideas and evidence, and is motivated by the chance to create real-world change for young people. You’ll gain hands-on experience across research, stakeholder engagement, campaigns and parliamentary activity, in a fast-paced and supportive environment that values learning and collaboration.
If you’re passionate about social impact, enjoy writing and organising, and want to build a career in policy, public affairs or the charity sector, this role offers a fantastic platform to develop your skills while making a meaningful difference.
You’ll love this job if you are…
- Passionate about improving opportunities and outcomes for young people.
- Curious about policy, politics and public affairs, and keen to learn how change happens.
- A clear and confident writer who enjoys turning research and evidence into compelling messages.
- Organised, proactive and comfortable juggling multiple priorities in a fast-moving environment.
- Enjoy designing, organising and supporting engaging events for a range of audiences.
- Motivated by working collaboratively with a wide range of colleagues and external stakeholders.
Key Responsibilities
- Monitor developments in education, skills and related policy areas, identifying what they mean for young people and Young Enterprise’s work.
- Support the development of Young Enterprise’s policy positions through research, analysis and evidence gathering.
- Help plan and deliver public affairs and stakeholder engagement activities, including events, parliamentary briefings and meetings.
- Contribute to campaigns that aim to influence policy and raise the profile of issues affecting young people.
- Draft high-quality written outputs such as consultation responses, meeting notes, articles and social media content.
- Support policy networks and relationships, including Secretariat support for the APPG for Financial Education for Young People.
- Work closely with colleagues across programmes, research, communications and fundraising to align policy priorities and messaging.
- Coordinate the practical organisation of policy events, meetings and stakeholder communications.
A few practical things
- This is a hybrid role, with a minimum requirement to work from our London office in Brunswick Square at least 8 days per month.
- The role involves regular travel to Westminster for meetings and events, and occasional travel to other parts of the UK.
- Occasional evening and weekend work will be required for events, with time off in lieu provided.
- There are no specific physical or manual handling requirements associated with this role.
How to Apply
If you’re ready to help shape the futures of young people, we want to hear from you!
Please send your CV and a cover letter answering the three questions below. Applications that do not directly address these questions will not be considered. Applications must be submitted by 12:00 noon on 22 May 2026.
1.Interest in Young Enterprise (max 250 words)
What attracted you to Young Enterprise and the Policy and Public Affairs Officer role?
2.Experience and Achievements (max 250 words)
Tell us about your personal or professional achievements that you’re proud of which demonstrate your ability to:
a. organise an activity or event
b. manage competing priorities
c. support others
3.Skills for the Role (max 250 words)
What relevant or transferable skills and experience would you bring to this role?
Should your written application be successful, an optional informal call will be offered to discuss the role with and answer any questions you might have. Following this, an in-person interview will take place in Young Enterprise’s London Office week commencing 1 June 2026, which will include a short written task, and the potential for a follow up online interview with a few colleagues across the organisation. Please note, we are only able to respond to shortlisted candidates.
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
Applications that do not directly address these questions will not be considered.
If you require any reasonable adjustments, please let us know within your application.
We empower young people to discover, develop and celebrate their skills and potential.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Job Title - Welfare Rights & Tribunal Adviser
Salary- £29,000 per annum
Hours37 hours per week (Full Time)
Location- Doncaster – office based, outreach locations, and tribunal attendance as required
Role Purpose
To provide specialist welfare rights advice, casework, and representation to clients, including preparation and attendance at welfare benefit tribunals. The postholder will support clients to maximise income, challenge incorrect benefit decisions, and access their full entitlements, in line with the aims, principles, and quality standards of the Citizens Advice service.
Key Responsibilities
Advice & Casework
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Provide specialist advice on welfare benefits including Universal Credit, PIP, ESA, DLA, and Housing Benefit.
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Prepare and submit mandatory reconsiderations and benefit appeals.
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Represent clients at First‑tier Social Security Tribunals where appropriate.
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Carry out detailed benefit checks and income maximisation.
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Act for clients where necessary by drafting appeal submissions, negotiating with the DWP and other agencies, and making referrals where appropriate.
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Empower clients to understand their rights and options and enable them to make informed decisions.
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Maintain accurate, timely, and comprehensive case records in line with Citizens Advice systems and procedures.
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Ensure all casework meets the Advice Quality Standard (AQS) and internal quality requirements.
Outreach & Partnership Working
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Deliver advice services at outreach venues across Doncaster as required.
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Build and maintain effective working relationships with partner agencies, statutory bodies, and community organisations to ensure joined‑up support for clients.
Research & Campaigns
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Contribute to the Citizens Advice research and campaigns agenda by recording evidence of client issues and emerging trends.
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Provide anonymised case studies and data to support local and national policy work.
Professional Development & Quality
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Keep up to date with welfare benefits legislation, case law, and procedural changes.
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Attend supervision, training, and team meetings as required.
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Work collaboratively with colleagues to share knowledge and support service delivery.
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Work to agreed targets and contribute to service monitoring and reporting.
Administration & Other Duties
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Use IT systems for case recording, monitoring outcomes, and producing reports.
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Maintain local information systems and resources.
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Carry out any other duties within the scope of the role to support the effective delivery and development of the service.
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Comply with Citizens Advice policies, including equality, diversity, confidentiality, safeguarding, and health and safety.
Person Specification
Essential Criteria
Experience
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Experience of providing welfare rights or social welfare advice.
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Experience of preparing benefit appeals and supporting clients through reconsideration or tribunal processes.
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Experience of managing a caseload and prioritising work to meet deadlines.
Skills & Knowledge
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Strong knowledge of the UK welfare benefits system, or the ability to develop specialist knowledge quickly.
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Excellent verbal communication skills, including advocacy and negotiation.
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Excellent written communication skills, particularly in drafting submissions, correspondence, and tribunal papers.
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Good numeracy skills to complete benefit calculations and financial checks.
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Ability to empower clients while maintaining professional boundaries.
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Ability to work both independently and as part of a team.
IT & Administration
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Confident use of IT systems for case recording, document production, and reporting.
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Ability to maintain accurate records in line with quality standards and procedures.
Values & Commitment
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Understanding of and commitment to the aims and principles of the Citizens Advice service.
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Commitment to equality, diversity, and inclusion.
Desirable Criteria
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Experience of representing clients at welfare benefits tribunals.
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Experience of working in the voluntary, advice, or community sector.
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Experience of working to targets or funder requirements.
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Knowledge of Advice Quality Standards or Specialist Quality Mark frameworks.
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Ability to travel across Doncaster (access to a vehicle desirable).