Membership service manager jobs in Carshalton, greater london

JUSTICE is looking to recruit a new Executive Assistant to join our friendly, outcome-focused, values-led team. This is a permanent role and provides an exciting opportunity for someone who is an experienced EA and thrives in a fast paced environment where priorities shift and no two days are the same.

We are looking for an individual who is motivated by the purpose of the charity, to improve the UK justice system so that it is fair and within everyone’s reach. You will take pride in enabling senior leaders to work efficiently, strategically and with impact. The successful post holder will be a highly organised and proactive professional who has supported multiple senior leaders simultaneously and who enjoys working autonomously whilst using their initiative to manage competing demands.

This role will suit someone who remains composed under pressure, exercises sound judgement when handling highly sensitive information, and plays a pivotal role in ensuring the seamless operation of the Chief Executive and Directors’ work.

The Executive Assistant will be a key part of our small but dedicated organisation, contributing to the effectiveness of the Executive Team and supporting the wider mission of JUSTICE. 

If this sounds like something you’d be interested in and something you would enjoy doing, please do apply!

Job Title: Referrals Coordinator

Salary: £25,000 - £29,500 per annum

Team: Care Admin

Hours: Full Time, 37.5

Contract Type: Permanent

Location: Christopher's, Guildford, Surrey GU3 1LP

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Referrals Co-Ordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

This role will provide administrative support for the referrals of children and young people to our service and to assist in the caseload reviews processes.

Due to the nature of this role, it will be office based.

About you

This role requires you to have excellent oral and written communication skills, with the ability to communicate effectively and the ability to work under pressure and manage a changing workload.

You will also need experience of working with Microsoft365 applications including Word and Outlook as well as database packages, websites and social media platforms.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

​Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Camellia Kavanagh if you have any questions about this role.

Anticipated Closing Date: 08 May 26

Interview Date:18 May and 20 May 26

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

We're looking for a kind, compassionate and resilient Team Leader to join Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values.

£33,131.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
• Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
• Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
• Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

About you:

• Enjoys social interaction and the company of others, networks in local business community
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• Educated to degree level or equivalent

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable

About us

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

This is an exciting opportunity for a proactive and analytical policy professional to join our dynamic External Affairs team in The Royal College of Radiologists’ (RCR).

Our policy aims are simple: to enhance NHS systems, pathways and working conditions for RCR members so that they can provide optimum care to their patients. While the aims are simple, making it happen is less so. This is where the policy team come in. Good working relationships with the doctors and senior manager are key to the success of this role, establishing credibility and understanding how their needs from the frontline can be best met.

In this role the Policy Advisor will work with the wider team by actively monitoring and responding to the external environment to influence change. The Policy Advisor will lead the development of evidence-led policy development in priority influencing areas. The postholder will be confident collaborating with key decision makers, and responding to consultations from governments and regulators. Working closely with the Policy and Public Affairs Manager and other members of the external affairs team to provide advice and counsel to the College. 

This is a great time to join the RCR team – with the exciting opportunity to build exposure and experience in public affairs, media and evidence. 

What you’ll do:

• Gather, interpret and analyse information on policy areas relevant to RCR specialties, clinical oncology and clinical radiology
• Work with Officers, committee chairs, special interest groups and other doctors to ensure that our consultation responses reflect the expert views of the RCR’s membership
• Support the planning, development, delivery and review of policy projects, consultation responses and lines to take
• Support the building of relationships with external stakeholders, including opinion formers and decision-makers
• Crafting external policy content as requested including reports, briefings, web content and presentations
• Monitoring and responding to policy queries from members and stakeholders

What you’ll need:

• Good working knowledge of public policy, government and parliament across the four nations
• Experience of writing policy papers and positions 
• Experience of responding to consultations 
• Excellent interpersonal, verbal and written communication skills
• Ability to explain complex issues clearly in writing and orally, able to adapt style
• Ability to build good working relationships with different teams, working in a collaborative way

If you are looking for an opportunity to demonstrate your expertise and grow your skills in a charitable organisation with a great cause and ambitious goals then please find out more about the Policy Advisor role, the RCR and instructions on how to apply in our candidate pack. 

Why join us:

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

Location(s)   

This position is open to candidates currently based in Scotland, in line with the role’s operational requirements. The role is home-based with in person attendance to our ‘All Staff Days’ in London (5 per year), team meetings (roughly 6 meetings per year) and occasional travel to other meetings and Westminster as required. Where possible, these are combined with an overnight stay. 

London office: AdviceUK, 83 Victoria Street, London, SW1H 0HW 

Job Title:  Policy and External Affairs Manager (Scotland) 

Employment Type:  Part-time 

Reporting to:  Head of Policy, Programmes and Media 

Pay scale: £40,000 - £42,500 Full time equivalent  (Actual salary £32,000-34,000)

Interview: In person interviews will take place on Friday 29th May at our London office

Working hours: 28 hours per week (4 days/0.8) within normal operating hours. Flexible working arrangements will be considered. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid. 

Special conditions: Some evening and weekend work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required which may entail some overnight stays.

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. 

CHARITY OVERVIEW 

Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.

We are both a membership body and charity. We support our 700+ members (109 of which are located in Scotland) to provide advice to around 2 million people every year. We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face. 

JOB PURPOSE  

To set up and manage our policy and public affairs activities in Scotland ensuring AdviceUK has a strong voice, so we can secure policy change to benefit organisations delivering advice and the communities they serve. The post holder will be responsible for establishing AdviceUK’s first policy and influencing strategy for Scotland, including through developing policy solutions informed by strong evidence and rooted in member experience, and leading effective political and stakeholder engagement which will influence change. They will work closely with colleagues across the UK to join up policy, influencing and communications work. 

KEY TASKS AND RESPONSIBILITIES  

1.Strategy 

1.1 Develop AdviceUK’s first policy and influencing strategy for Scotland, through consultation with members and stakeholders and analysis of the landscape and opportunities in Scottish policy making. 

1.2 Put plans in place to roll out a specific programme of proactive and reactive policy work to further AdviceUK’s strategic aims in Scotland and represent the voices of Scottish members. 

1.3 Devise measures to monitor the impact of our policy and influencing work in Scotland and report back to staff, trustees, members and stakeholders about the difference we are making. 

2.Policy development 

2.1 Collaborate with AdviceUK members, partners, sector stakeholders and 

beneficiaries to develop clear, concise and authoritative policy positions on key issues. 

2.2 Produce high-quality, well-argued policy materials based on data and evidence, including reports, select committee responses, evidence statements, briefings and responses to Scottish Government consultations. 

2.3 Provide policy input for media statements, press releases and social media posts relating to Scotland, which are managed by the Press Officer and Digital Marketing Officer.

2.4 Develop an expert knowledge of policy issues affecting Advice UK members, keep up to date on the political and legislative environment and identify opportunities to use these to further Advice UK’s strategic objectives. 

2.5 Represent AdviceUK at policy and/or sector meetings and events.

3. Public affairs 

3.1 Roll out a programme of public affairs work including Scottish parliamentary engagement to promote AdviceUK’s strategic priorities. 

3.2 Build and maintain effective relationships with stakeholders across the Scottish Government and parliament, local and decision makers, non-governmental bodies and other relevant stakeholders. 

3.3 Champion an evidence based approach to all Advice UK’s advocacy and external relations work, drawing on research and member insight to inform our campaign messages. 

3.4 Ensure regular opportunities for Advice UK members in Scotland to feed into our public affairs and advocacy work, and regular communications on our impact, to demonstrate how we amplify their voice. 

3.5 Monitor and evaluate public affairs work, including collecting relevant metrics, to report back on our success and inform future campaigns. 

4. Research and data 

4.1 Work with Policy, Programme and Media (PPM) colleagues as well as the wider AdviceUK team to develop the evidence base needed to inform our policy and campaigns work in Scotland. 

4.2 Work with the Research and Policy Analyst to carry out analysis that identifies emerging trends in the Scottish advice world and use this to provide evidence-based policy briefings and specific policy solutions. 

5. General duties 

5.1 Ensure you effectively communicate Advice UK’s vision, mission and objectives to staff, members and external stakeholders.

5.2 Ensure you demonstrate Advice UK’s values and behaviours in all aspects of your work

5.3 Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers 

5.4 With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training

5.5 Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their services.

5.6 Adhere at all times to Advice UK’s policies and procedures

5.7 Carry out any reasonable duties compatible with the post assigned by your line manager 

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section below and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Position: Proposal Writer  

Salary: £37,500 to £41,500 per annum based on experience

Contract: Fixed term maternity cover, up to 12 months.

Reports to: Senior Advisor, Private Philanthropy

Location: Shoreditch, East London (Hybrid Model) 

Key internal relationships: Teams across Major donors, Trust & Foundations, Corporate Partnerships, Comms, UNHCR global, CEO’s office

JOB PURPOSE

UK for UNHCR (UK4U), the UN Refugee Agency's national charity partner, is looking for a Writer. We are a small but high-performing team with big ambitions.

As a team player, you will work with colleagues across Private Partnerships and Philanthropy (PPH), Communications and UNHCR global.

Passionate about the refugee cause and UNHCR’s contribution, you will have prior experience of writing for philanthropic audiences.

This role is integral to the development of the Private Partnerships and Philanthropy (PPH) programme. You will work collaboratively across the PPH team and with international colleagues drawing on a diverse range of content to develop high quality compelling assets which convey our organisational story and priority needs. These assets may be written tailored propositions, investment cases, impact reports, budgets and other creative materials.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

The role operates primarily as an in-house writing and strategic support function, focused on the organisation’s highest-level donors and priority audiences.

Key responsibilities include:

• Taking the lead on drafting and delivering a bi-annually Philanthropy newsletter for existing donors and selected prospects, strengthening stewardship and positioning UNHCR’s philanthropic offer.
• Supporting the cultivation and stewardship of priority relationships through the development of bespoke, high-quality and strategically aligned concept notes, proposals, cases for support, business cases, and stewardship/impact reports for Corporate partners, Major Donors, Trusts and Philanthropists.
• Producing high value external communications for philanthropists & corporate partners, including CEO comms and timely email updates sharing relevant news and insights.
• Acting as a trusted internal service, working with colleagues to shape clear, consistent, and donor-focused narratives
• Developing trusted relationships with internal stakeholders across Partnerships & Philanthropy and relevant international colleagues to ensure messaging is accurate, aligned consistent, and reflects the supporter’s motivations and interests.
• Remaining flexible and responsive to emergency situations, supporting the development of targeted materials for priority audiences as required.
• Maintaining a bank of high quality, ready-to-use fundraising and stewardship materials to enable rapid response to new opportunities, including summaries of core thematic areas and flagship initiatives.
• Working closely with Communications colleagues to help position UNHCR’s philanthropic ambitions across external channels, including digital and social platforms. This includes occasional content development, reactive writing, and updating sections of the Philanthropy and Partnerships webpage.
• Managing deadlines effectively by setting clear priorities and timelines for drafting, review, approval, and dissemination.
• Staying up to date on issues affecting displaced communities, key campaigns, international priorities, and field-based reporting to ensure credibility and relevance.
• Maintaining strong awareness of organisational priorities and key fundraising moments throughout the year to support donor progression.
• Continuously improving ways of working by reviewing and refining processes, coordination, and core materials.
• Supporting the development of additional fundraising and stewardship materials as required by the line manager.

The above list is not exhaustive, and the post holder may be required to undertake other duties appropriate to the role.

Essential Skills/Knowledge

• Research skills and an ability to digest and distil technical information from a range of sources to produce donor-friendly, compelling, persuasive, and concise copy for a range of specific target audiences.
• Attention to detail and proofreading skills and an ability to give and receive clear and constructive feedback on creative and copy.
• Ability to create content that is well-written, well-designed, and factually reliable Ability to work at speed to respond to new opportunities as they emerge and prioritise accordingly.
• Knowledge of the principles of fundraising from philanthropists and high value donors.
• A flexible approach to managing and prioritising multiple tasks.
• Experience of taking initiative to ensure open and collaborative working.
• Experience of working across a busy team and managing a busy workload.
• Passion and motivation to raise vital funds to support refugees and internally displaced people.

Personal Attributes and Experience

Essential Experience

• Experience of building effective and persuasive cases for support, collaborating with relevant internal teams
• Proven proficiency with design principles and tools (experience of Canva/Adobe suite desirable)
• Experience of developing inspiring and compelling proposals for HNWIs, corporates and/ or trusts. 
• Demonstrable experience of working constructively and collaboratively with colleagues from different teams
• Experience of delivering high quality work with minimum supervision, and the ability to be self-motivated.

Desirable Skills/Experience

• Experience of, or a passionate interest in, the charity sector and the drive to mobilise supporters to stand with refugees
• Experience of working with Trustees and Development Boards
• Experience of using technology and other digital tools to support donor stewardship
• Experience of working in a complex, multi-stakeholder environment

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 8th May

Interviews date: Week commencing 18th May

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Can you help us?

The Head of Professional Learning & Development is responsible for leading the strategic design, development and continuous evolution of CoSRH’s professional learning and development portfolio, ensuring alignment with organisational strategy, educational quality standards, digital innovation and commercial objectives.

Reporting to the Director of Learning, Product & Innovation, the role plays a critical leadership function in translating strategic priorities into high‑quality, scalable learning products that meet the needs of the sexual and reproductive healthcare workforce in the UK and internationally.

The role:

Learning and development sit at the heart of what the College does and the Head of Professional Learning & Development plays a pivotal role in delivering our existing portfolio of education and training products. Leading a small team of product specialists, you will support the development of the portfolio as well as improve the experience of those undertaking our market-leading training.

You will have a strong background in the provision of learning and development programmes, ideally in the healthcare sector, with demonstrable positive impact on growth and quality. You will have experience of developing and delivering online and face-to-face development products and projects. Ideally, you will also have experience of supporting learners outside the UK. As one of the few medical Colleges with multidisciplinary membership, you will ensure we meet the aspirations and expectations of those across the sexual and reproductive healthcare workforce, ensuring that the products and services, and their delivery, meet their needs and the needs of their patients.

We are looking for someone who takes cross-organisational collaboration seriously, using your excellent communication skills with a wide range of stakeholders, including senior members of the College.

Who we are:

The College of Sexual and Reproductive (CoSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

Senior Public Affairs and Policy Manager 

London 

£50,956 to £53,000

Working hours – full time (35 hours a week) - you’ll agree your working pattern with your manager (core working hours are 10:00 - 16:00).

Location – London and homeworking (minimum 6 days a month in the London office, anchor day in the office every Wednesday)

Purpose and scope

Are you looking for a policy role where you can make a difference? Our client is looking for a Senior Public Affairs and Policy Manager to grow their influence with government and in UK parliament to ensure the voice of physicians effectively influences the national policy agenda.

You’ll be part of the policy and campaigns team, responsible for ensuring they maintain its position as a credible, influential stakeholder in the eyes of government, NHS systems and their physician members.  

You’ll join the organisation just as it publishes a new strategy and decides new areas of policy focus. You’ll play a critical role in developing and delivering the public affairs strategy to ensure that the organisation is an effective advocate for its members.

You will lead and manage our public affairs work, designing and delivering influencing strategies and contributing your expertise to policy development and campaign planning for a range of policy issues. You’ll maintain a proactive awareness of issues within the UK health sector, politics and the media and identify opportunities for influencing and policy development. You will have demonstrable experience of developing and delivering successful influencing strategies, using a range of parliamentary influencing tactics to achieve policy change.

You will lead and manage the organisation’s stakeholder engagement. You will ensure we have the right relationships at the right level to achieve our influencing aims and maintain a network of contacts across the sector, in parliament, including political advisers, and the civil service.

You will be as comfortable speaking to parliamentarians and briefing senior leaders for meetings as you are writing consultation responses and policy briefings. You will be able to engage with the policy detail, while appreciating the bigger political picture and the organisation's place in it.

You’ll need a sharp eye for detail and be able to quickly and accurately interpret and communicate complex information. You will provide the president, senior officers and senior staff with public affairs advice, brief them for meetings and play an active role in engaging external stakeholders in NHS systems and the wider sector yourself.

The policy and campaigns team – which is part of the wider communications, policy and research directorate – is a fast paced, collaborative and innovative environment. You will help us shape our objectives and continuously improve how we work.

Responsibilities

• Maintaining a proactive awareness of issues within the UK health sector, politics and the media and identifying opportunities for influencing and policy development
• Working proactively to identify opportunities for parliamentary engagement to grow the profile of the organisation.
• Building and owning relationships with Ministers Parliamentarians, their staff and civil servants, arms-length bodies and other sector stakeholders organisations relevant to their policy and campaigns aims.
• Providing public affairs advice to senior officers and staff, as well as their boards, committees and other activities as appropriate
• Managing a robust horizon scanning and political intelligence monitoring service to the senior officers, senior staff and the organisation as a whole.
• Owning a policy portfolio and developing proactive and reactive policy positions, working in partnership with senior officers, their members, communications colleagues and other staff and organisations. 
• Working flexibly and proactively without close supervision, undertaking a range of work such as writing briefings, letters, policy positions and consultation responses.
• Working with the media team to develop our client's voice with communications approaches that ensure high impact for their influencing and campaigns work.
• Preparing senior officers and staff for stakeholder meetings, supporting them in those meetings and yourself representing the organisation at meetings and events.
• Managing an adviser and developing them to the best of their ability.
• Any other duties commensurate with your post, including deputising for the head of policy and campaigns and executive/deputy directors of communications, policy and research, and managing budgets.

Experience

You will

• a strong background in public affairs, policy development and effective influencing in Westminster and UK government
• significant experience of developing and delivering successful influencing campaigns and having used a range of public affairs tactics, including the media, to achieve policy change
• significant experience of the policy development process and understanding of how to influence national and/or arms-length body policy processes. 
• excellent writing skills and experience of producing briefings, consultation responses and other communications on behalf of an organisation and senior people
• strong experience of giving advice to senior people, getting buy-in for your ideas and influencing opinion internally
• strong experience of successfully managing competing views, priorities and interests to achieve your aims. 
• be able to quickly develop positive and effective working relationships with a diverse range of people, including those at senior level
• experience of successfully managing high profile issues, relationships and events
• acting on your own initiative to develop new work, proposing reasonable and realistic solutions
• understand the importance of and be committed to involving a diverse range of organisations and people in developing and delivering campaigns.

You may have experience of

• health and/or social care policy
• influencing the Senedd
• communications management
• working in a membership organisation and involving members in advocacy
• budget management

Closing date: 05 May 2026

Interviewing date: 18 May 2026

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for us.

​SUMMARY​

​Position Title: ​Head of Spacemaking and Operations

Level: Level 6

Pay: £40, 000 -46, 000 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days’ work from our office (Mondays, Wednesdays and Thursdays)

Contract: Full time (40hrs/weekly), 2-year Fixed Term contract.

Start date: As soon as possible

Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.)

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.​​

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA’s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA’s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. 

Before you skim the job description, please remember you don’t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working.​​

​AREAS OF RESPONSIBILITY​​​

​1.You will become a key member of the Finance, HR & Operations Team, including but not limited to:

• Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes
•  Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community
• Building relationships across departments, understanding their needs, and communicating operational updates to the Director
• Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. ​

2.​You will ensure that your responsibilities run like well-oiled machines by supporting TAA’s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by:

• Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors
• Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors
• Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks
• Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.)
• Ensuring procurement, supplies, and stock levels are managed effectively and responsibly
• Coordinating first aiders and fire marshals as required
• Ensuring operational cost-efficiency across facilities and space-related services​

3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by:

• Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space
• Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members
• Shaping improvements to layout, usability, and overall experience of the space
• Ensuring the space reflects TAA’s values of care, inclusion, and liberation in its physical design and use
• Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements
• Supporting a positive, caring, and community-centred environment across all users of the space​

4.You will support reliable and secure operational infrastructure by:

• Acting as liaison for IT and facilities providers
• Supporting setup, maintenance, and improvement of workplace systems and equipment
• Ensuring infrastructure supports accessibility, inclusion, and ease of use
• Identifying improvements to systems that enhance operational efficiency and user experience
• Supporting secure onboarding and offboarding of staff from a systems and access perspective

​5.You will act as a key connector between operations and delivery teams by:

• Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery
• Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination
• Providing operational and administrative support for space usage, scheduling, and bookings
• Supporting onboarding and offboarding processes from a space, systems, and logistics perspective
• Supporting new staff inductions and ensuring new starters are equipped to use the space effectively
• Supporting internal communication of operational updates across teams​

6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by:

• ​Ensuring health & safety processes are embedded and consistently followed
• Coordinating safety training and maintaining up-to-date knowledge of regulations
• Supporting a culture of shared responsibility for safety within the Liberation Centre
• Working with the community team to ensure safety practices are values-aligned 
• Supporting emergency preparedness and incident response processes
• FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards.​

7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Champion the organisation’s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit.
• Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice.
• Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making.
• Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility.
• Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals.
• Foster a culture of openness, care, accountability and continuous improvement within your area, contributing to wider organisational wellbeing practices.
• Take responsibility for your own ongoing leadership development, and actively support the development of others, building capability and leadership within the Spacemaking and Operations function.
• IEngage in organisational wellbeing practices by communicating needs appropriately, participating in feedback processes, and contributing constructively to living the TAA transformative culture​

8.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• ​You will support Programmes, Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

WHAT SUCCESS WILL LOOK ​

• The Liberation Centre runs smoothly, safely, and reliably day-to-day
• Staff and community members experience the space as welcoming, accessible, and well cared for
• Operational systems are efficient, compliant, and low-friction
• Space improvements are intentional, values-led, and responsive to user needs
• Teams can focus on delivery, supported by strong operational and spatial infrastructure​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• 3-5+ years’ experience in operations management, ideally including leadership responsibility for teams, workflows, or service delivery.
• Comfortable operating as the senior operational lead on site when required, maintaining full delivery responsibility and ensuring clear communication and escalation pathways.
• Demonstrated experience in facilities management and/or IT systems coordination, with an understanding of how operational infrastructure supports organisational effectiveness.
• Working knowledge of operational tools and systems (e.g. Microsoft Excel / Google Sheets, Canva, and similar platforms), with willingness to learn and adapt to new systems as needed.
• Experience supporting or developing operational processes, with an interest in improving efficiency, clarity, and user experience across systems and teams. 
• Proven ability Experience working with diverse audiences and stakeholders, with an understanding of access needs and inclusive practice to manage multiple workstreams simultaneously, prioritise effectively, and maintain delivery in a fast-paced environment.
• Experience designing and delivering spaces, services, or operations with a strong understanding of access needs, ensuring inclusive and equitable participation.

This is an outline of the responsibilities and duties of the Head of Spacemaking & Operations role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.​

HOW TO APPLY​

​Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Head of Spacemaking & Operations role entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the​ Head of Spacemaking & Operations role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 8th June 2026 by 10am.
• First Round of Interviews: will be scheduled for w/c 15th June 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 29th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.​

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

​

About us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The Role

This is a rare opportunity for an experienced partnerships professional to take the next step in their career and join this award-winning, fast-paced Corporate Partnerships team. Working within Royal Museums Greenwich’s highly successful Development department, you will be an active part of the continued growth of this this important national museum. 

Reporting to the Senior Manager, Corporate Partnerships, the Corporate Partnerships Fundraiser is responsible for securing high level sponsorships and partnerships, and maintaining and growing the corporate membership programme. Key elements of the role include playing an active part in developing and delivering the Corporate Fundraising plan, identifying and initiating approaches to potential new corporate supporters for the Museum, and delivering compelling pitches and proposals to the highest standard.

The successful candidate will have proven experience of securing support of 5-6 figures from corporate supporters, or equivalent relevant agency business development and account management. An excellent account management track record is essential for this role, as is the ability to juggle competing priorities effectively with strong time management skills. The role holder will also have excellent communication skills, including written, presentation, and negotiation skills, and a proven ability to work to tight deadlines and adapt to changing circumstances. You will be joining a team that works very hard, but with greatly rewarding results!

This is a full-time, fixed-term role until 30 June 2028, in Band 5 - Management and Proficient Specialists. Core hours of work will be 36, 9am to 5pm, Monday to Friday, with an additional hour to be worked as agreed upon with management. Due to the nature of the work flexibility is required in meeting the demands of the role.

Salary: £40,500 per annum

We encourage you to read the full job description/person specification before applying for this role.

Interviews are pencilled in for w/c Monday 18th May.

Benefits

We offer:

•    A generous pension scheme and life cover after 1 years’ service
•    TBC (depending on Band) days annual leave, plus bank holidays
•    40% discount in our cafés, 30% in our shops
•    Interest-free loans (travel, bike, gym, learning)
•    Free Life Assurance Scheme covering you for 2 times your annual salary
•    Free entry to exhibitions at partner museums and galleries
•    Flexible and hybrid working options
•    A culture that celebrates individuality, collaboration, and innovation

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.

​SUMMARY​

​Position Title: Head of Programmes (CMDP) Mat-Cover

Level: Level 6

Salary: £40, 000 - 46, 000 (FTE yearly) 

Reports to: Director of Programmes and Partnerships

Location: The Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term maternity cover contract for 1 year with potential for Part time (e.g., 32hrs/weekly) extension subject to funding.

Hours: TAA has flexible working hours, with some expected evenings (e.g. one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible(potentially June with consideration for notice period)

Benefits:  TAA laptop (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).​

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers, and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We are looking for a Head of Programmes who believes in this vision and is capable of building the leadership of young people that enables them to turn the resources they have into the power they need to make the change they want. It will be your job to help grow the Changemaker Development programme, train and organise Changemakers, create magic and spark the hope for something more! If this excites you, then please apply.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day.​If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!​​

​AREAS OF RESPONSIBILITY​​​

​1.You will be responsible for the Changemaker Development Programme (CMDP) including but limited to:

• Working with the Associate Director of Programmes and Associate Director of Partnerships to coordinate programmes planning and delivery timelines for CMDP.
• Managing cross programmatic projects to standardise processes and practices in the Programmes Department
• Designing and developing the recruitment process for Alumni to join the CMDP and create a targeted recruitment strategy to grow the Alumni Changemaker pool
• Managing the monitoring and evaluation of the programme including quantitative and qualitative data, and facilitate the process of ongoing learning being integrated into the programme
• Working with Programmes Leadership Team to coordinate and deliver a holistic safeguarding, wellbeing and pastoral care strategy across TAA’s work with young people
• Responsible for holding the CMDP budget and ensuring that it is managed and spent in accordance with TAA expenses procedure e.g. signing off expenses up to £1,000 expenditure and escalating to Director of Programmes and Partnerships for amounts exceeding this.

2.​You will be accountable for the learning design and delivery to include but not limited:

• Leading the design of the CMDP curriculum to agreed TAA standards engaging key stakeholders, e.g. alumni, programmes team, external partners 
• Supporting Alumni Changemakers to design, deliver and facilitate social justice workshops in line with established pedagogical approaches at TAA.
• Leading the development of learning journeys for Alumni Changemakers.
• Working during school holidays for camps, and in the evenings to accommodate school hours, which may include regular evening work and unsocial hours during programme delivery.​

3.You will be the port of call for the Changemakers and Community Organisers who will help run the programme, and a regular and trusted individual whom the young people know and can connect with. To include but not limited to:

• You will support the Changemakers in co-creating this space with young people in the community and helping them identify ways to bring participants along into the membership.
• You will be managing the Changemakers who are delivering the programme - and updating both the Community Director and Director of Programmes and Partnerships on their progress and development. 
• You will hold the budget for the programme - keeping track of expenses and thinking through ways to keep costs down. 
• You will ensure that you provide accurate and timely financial information to the budget lead for your work and to the Finance, HR & Operations team
• You will be responsible for holding relationships with Alumni Changemakers and holding the relational culture of the CMDP to ensure we have a brilliant atmosphere for learning, nurturing and growth for Alumni Changemakers, including but not limited to:
• Taking responsibility for the pastoral care of Alumni Changemakers on placement including building the pastoral care approach with the Programmes Leadership Team.
• Taking responsibility for building and nurturing key relationships with fellow social justice activists, organisers and educators in the sector who can support, challenge and inspire our Alumni Changemakers.
• Representing TAA at any applicable events, in the press and in activist circles 
• ​Building and nurturing relationships with alumni/members.​

4.You will be accountable for the learning design and development of the Leadership Development Framework. To include but not limited to:

• Designing and developing a cohesive, high-quality curriculum aligned to TAA’s strategic goals and organisational values
• Establishing and embedding a clear pedagogical approach that underpins all delivery and supports effective facilitation
• Creating structured learning journeys that support the progression and development of young people as leaders
• Developing and maintaining facilitator guides, resources and tools to ensure consistency and quality across delivery
• Working with staff and members to ensure curriculum and pedagogy are effectively understood and implemented
• Reviewing delivery, gathering feedback and insights from members, and iterating on the curriculum and approach to continuously improve quality and impact​

5.You will ensure that your programmatic activities are managed as well-oiled machines through pulling in the right people at the right time and ensuring that key milestones are met:

• Responsible for ensuring effective departmental administration including delegating key administrative tasks to relevant staff
• You will be working with the Director of Programme and Partnerships, Director of Community, the Safeguarding and Wellbeing Team and others to think about the safety, safeguarding, and wellbeing needs of the young people participating in the programme and beyond. 
  • You will ensure safeguarding and Health and Safety standards are met across the programmes team and other critical policies and practices within the organisation, working proactively with relevant leads to understand requirements and operationalise effectively
  • You will contribute towards risk management standards and ensure Health and Safety standards are met across programmatic and community team
  • You will be responsible for managing and overseeing a suite of behind-the-scenes systems, databases and resources which comply with UKGDPR, safeguarding and other legal requirements.
• You will be responsible for overseeing the logistics of the CMDP including the organisation and coordination of venues, food, travel, staff and risk assessments, individual care plans etc.
• Work closely with the development team to align work with fundraising targets and support them in identifying and securing appropriate fundraising opportunities
• You will be committed to learning, monitoring outcomes, and holding us accountable to ourselves, our communities, funders, allies and donors. This includes shaping thoughtful MEAL practices and developing systems that go beyond compliance, enabling genuine learning and innovation while respecting the integrity and privacy of the young people in the programme.​

6.Culture, values and wider strategy and mission. Provide senior accountability within your remit for ensuring the delivery of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with your senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action within your area of responsibility
• Enabling and leading effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and modelling a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively supporting the development of others and building leadership capacity within your area
• Taking responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA transformative culture​

7.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• You will support Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices within CMDP and Open Access align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• At least 5 years of experience in programmes delivery on issues of social justice working with young people and/or 
• At least 5 years of experience in supporting others to grow in confidence and capability to develop and deliver organising or campaign efforts, including leading and managing groups such as mentors, interns and young people
• Detail oriented
• Strong written and verbal communication skills
• Experience in identifying challenges within programmes and using insight, feedback and data to iterate and continuously improve delivery
• Detail oriented
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Strong project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Gmail/ Google Doc/ Google Sheets/ Canva/ Slack
• Confidence working in a fast-paced environment

This is an outline of the responsibilities and duties of the Head of Programmes role; it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY​

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).​

• ​Tell us about a social justice issue that makes you angry and why it matters to you?
• ​Our Head of Programmes will train Changemakers (young people) to become confident leaders and organisers. Tell us about a training programme you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• ​Our Head of Programmes will support people to act on their developing political interests. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• ​Include anything else you would like us to know as we consider your candidacy for the Head of Programmes role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 25th May 2026 by 10am.
• Task: If shortlisted you may be required to complete a brief facilitation activity with young people around organising or campaigns.
• First Round of Interviews: will be scheduled for 29th May 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 08 June 2026 (Dates are subject to change).​

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

ONLINE OPEN HOUSE​

We will not be hosting an online open house for this role.  However, if you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about we are happy to do 15-20mins exploratory phone call. Contact us on the email indicated on the JD to indicate your interest for this.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

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Job title: Head of Co Production

Location: Working from home

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

· Committed - focused on making a difference to people’s lives.

The role:

We’re looking for a senior leader to make co-production the way we work — not a project, not a principle, but embedded practice across the organisation.

This is a high-impact role shaping how lived experience drives strategy, design, delivery, and decision-making. You’ll lead a specialist team, but your influence will stretch internally and externally.

You’ll be responsible for turning ambition into action — building a clear roadmap, strengthening capability, and ensuring co-production is consistent, credible, and genuinely embedded into our work.

You’ll lead the development and delivery of new co-production products and partnerships, generating income and strengthening our position as a sector leader in co-production practice.

What we are looking for:

Example as below

• Embedding co-production across the organisation so it becomes business-as-usual.

• Developing and delivering co-production products internally and externally and generating new income streams.

• Leading a bold roadmap for culture change and continuous improvement

• Influencing partners across social care and beyond.

• Strengthening governance, accountability, and consistency of practice

If you can help shift co-production from aspiration to reality — we want to hear from you.

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

We reserve the right to close the advert at any point we are actively reviewing applications.

Specialist Support Worker

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Newham. No personal care or experience required, just the right values.

£31,593.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead .

• Work in partnership with our external partners
• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour * Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

• Other relevant professional memberships and/or specialist qualifications and languages

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Job Description

Job Title: Parent Adviser – SEND

Responsible To: Senior Parent Adviser - SEND

Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)

Hours: 28 hours a week (4 days)

Salary:

Scale 26

£ 36,242.00 - FTE

£ 28,993.60 – actual salary including inner London weighting

Contract:

Fixed term  – until 31 March 2027

Location:

Central London – Office N1 7EU.

(Hybrid working, 1 day working in office). Another working day in the office, will be needed during the induction and training period.

Job Purpose:

The post’s primary focus is to provide specialist education advice primarily by telephone and email, to parent carers with disabled children in the UK. The post holder will be working on the Contact national helpline service. Service hours are Monday to Friday 9.30am to 5pm.

Main Duties:

To respond professionally and with empathy to incoming calls, emails, web form and social media enquiries on SEND and related education issues.

To deal effectively with enquiries by offering specialist education advice, information and relevant signposting.

To provide, information and signposting on the wider concerns of families with disabled children including health and social care.

To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.

To work collaboratively as part of a team, sharing and supporting colleagues to deliver a reliable and responsive helpline service.

To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.

To enter accurate enquiry data on the Contact database in a timely manner ensuring appropriate follow up actions to calls and accurate written notes.

To keep up to date on law and guidance relevant to education in England and to be aware of education law relating to Wales, Scotland, and Northern Ireland.

To communicate, be flexible and responsive, with team members, to ensure coverage of the helpline rota.

To ensure the helpline operates in accordance with confidentiality, safeguarding, privacy and data-protection policies and procedures.

To provide a high-quality service, with commitment to ongoing service development, improvement and good practice.

 General duties

In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.

The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.

Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.

Staff will be expected to attend training events relevant to their specific responsibilities.

Staff will be offered supervision, support and annual appraisal incorporating their training needs.