Office management volunteer jobs
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in London office with flexible homeworking in line with Crisis’ Hybrid Working Policy
About the role
This is a pivotal moment to join Crisis in a technical leadership role. We are approaching the go-live of our new Supporter CRM, built on Microsoft Dynamics 365, with launch scheduled for July 2026. As Supporter CRM Product Owner, you will play a central part in ensuring that go-live is a success – and then in establishing the continuous improvement model that will drive the platform forward. You will be bold in shaping the product vision, working closely with the CRM Journeys Lead and key stakeholders across the charity to bridge strategic goals with technology enablement.
Working within our Data, Digital and Technology team and reporting to the Business Systems Manager, you will own the product backlog, lead agile delivery sprints, and act as the primary technical expert and advocate for the Supporter CRM. We are collaborative by nature – you will bridge the gap between technical development and the ambitions of our supporter-facing teams, translating user needs into clear, deliverable requirements. Your work will be impactful: enabling an exceptional supporter experience is central to Crisis’ ability to grow income and engagement in pursuit of our mission to end homelessness for good.
About you
- Substantial experience of technical Product Ownership, ideally with hands-on knowledge of Microsoft Dynamics 365
- Proven ability to translate business requirements into technical specifications within an agile framework, leading delivery teams through sprints and releases
- Exceptional stakeholder management and communication skills – equally comfortable working with technical developers and non-technical colleagues at all levels
- Experience of driving high levels of user adoption for a new system or service, including establishing training, governance and change control processes
- Demonstrable track record of working as part of a cross-disciplinary team while being able to work on your own initiative
- A commitment to Crisis’ purpose and values, and to equality, diversity and inclusion
You may also have experience in one or more of the following: Fundraising or Engagement CRM in the charity sector; Dynamics 365 or other integrated Microsoft technologies; agile project management; change management and adoption; software development.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Thursday 21 May 2026 at 23:59
Interviews will take place online w/c 25 May
Interview process: Competency-based interview + written task.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
The Mental Health Foundation is recruiting for a Financial Controller to support the Finance team based at our London office.
Deadline: Sunday 24th May at 11.59pm
Location: London
Salary: Starting salary £47,472 rising to £53,993, inclusive of £4,000 London weighting
Hours: Full-time (32 hours per week)
Contract type: This is a permanent role
This exciting role will lead on all aspects of the finance function, including managing managing the Finance & Systems Officer, overseeing the production of year-end accounts in collaboration with internal stakeholders and auditors, and preparing monthly management accounts for reports to the Senior managers and trustees. Responsibilities also include stewardship of the Foundation’s liquid assets, leading the budgeting and forecasting processes, verifying monthly payroll prepared by HR, and ensuring the efficient operation of the purchase ledger function.
What does the role involve?
- Coordinate across the Foundation and help prepare the annual statutory accounts and all schedules for audit and be the lead liaison with the auditors.
- Prepare monthly financial reports and budgets for review by senior management, providing analysis and other measures of performance.
- Lead on improving processes and systems across all aspects of finance and liaising with the wider organisation to drive these forward.
What skills, knowledge and experience are we looking for?
- Up to date knowledge of charity financial legislation and best practice
- Innovative in the development of processes, procedures and information systems to support the work of the team and organisation
- Demonstrable successful accounting experience in a similar role, ideally within the charity sector
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
How to apply
If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application via our website. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at midnight on Sunday 24th May and we are unable to accept late applications. Interviews are expected to take place online between 1st - 4th June.
We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.
If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.
We are currently operating mostly digital recruitment (including interviews via video conferencing). We have moved to a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.
We look forward to hearing from you!
Our vision is good mental health for all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Fundraising Manager
Location: Hybrid, minimum 1 day per week in London Bridge office
Contract: Fixed Term for 6 Months - Full-time
Working Pattern: Four–day working week (32hours)
Reporting to: Head of Fundraising (Community & Events)
Salary: £34,000 – £37,000 per annum
About Spinal Research
Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.
The Role
This is an exciting opportunity to step into a newly shaped role following a restructure that has created space to further strengthen and grow our community fundraising programme. You will be working closely with the Head of Fundraising (C&E) to create and deliver a new community fundraising strategy, and will agree the key priorities for the role to ensure a clear and realistic focus for the contract period.
This is a 6-month contract role, created to provide immediate expertise and momentum during a period of change. There is scope to make the role permanent, subject to success and organisational needs.
As Community Fundraising Manager, you will play a central role in shaping a fundraising programme with lasting impact. You will take ownership of growing income, expanding supporter engagement, and building long-term relationships across the community.
We are looking for an engaging, proactive and enthusiastic individual who can bring structure, creativity and energy to help shape the future of community fundraising and inspire supporters and volunteers to get involved and maximise their impact.
Key Responsibilities
Strategy & Growth:
- Work with the Head of Fundraising (C&E) to develop and deliver a refreshed community fundraising strategy.
- Shape and implement plans to grow income, engagement and supporter involvement.
- Set clear income targets, KPIs and growth priorities.
- Develop a diverse and sustainable pipeline of community fundraising opportunities and supporters.
Supporter Engagement & Stewardship:
- Build strong supporter and volunteer relationships, delivering high-quality stewardship and supporter care to enhance journeys, maximise retention and grow long-term engagement.
Fundraising Delivery:
- Lead delivery of a range of community fundraising activities, including individual fundraising activities and challenges, in celebration and in memory fundraising.
- Identifying and developing new community fundraising opportunities.
- Create engaging campaigns and opportunities that attract new audiences and grow engagement with existing supporters.
Recruitment & Communications:
- Recruit, support and develop volunteers and fundraisers across a range of activities.
- Encourage progression of volunteers into active fundraisers and community leaders.
- Provide ongoing guidance, tools and support to enable successful fundraising delivery.
- Support the promotion of fundraising activity through social media, digital channels and campaign communications.
- Contribute to marketing activity aimed at attracting new supporters and engaging existing audiences.
Systems, Insights & Reporting:
- Use CRM systems effectively to manage supporter data and activity.
- Monitor income, engagement and performance against agreed KPIs.
- Analyse results to identify opportunities for growth and improvement.
- Use insight to inform future planning and campaign development.
Collaboration:
- Work closely with internal teams to align community fundraising with wider organisational goals.
About you
Experience:
- Proven experience in community fundraising at manager level.
- Strong track record of growing income and supporter engagement.
- Experience delivering a range of community fundraising activities and campaigns.
- Experience working with volunteers and supporter communities.
- Confident use of CRM systems and supporter databases.
- Experience in marketing, audience growth or supporter recruitment.
- Worked for a medical or research charity (Desirable).
Skills & Attributes:
- Strong relationship-building and communication skills.
- Creative and proactive approach to developing fundraising opportunities.
- Comfortable working in a role that is shaping and evolving.
- Highly organised with the ability to manage multiple priorities.
- Supporter-focused with a passion for community engagement.
- Enthusiastic, collaborative and motivated by purpose-driven work.
Why Join us?
- Play a key role in shaping and strengthening community fundraising.
- 6-month contract with scope to make permanent.
- 4-day working week while working full-time hours.
- 8% pension contribution.
- Flexible, hybrid working environment.
Working Arrangements
- Hybrid role split between home and our London Bridge office.
- Spinal Research is a four-day week employer (Fridays Off).
- Part of a supportive, values-driven team (commitment, integrity, collaboration, innovation).
- Occasional evening or weekend working may be required to meet organisational needs, with time off in lieu provided.
Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.
The client requests no contact from agencies or media sales.
Freshwater Habitats Trust is the UK’s leading charity for all freshwaters. We are an evidence-led conservation organisation working to protect freshwater wildlife through practical, innovative and scientifically robust conservation projects across the UK and Europe.
We are seeking an experienced and motivated Senior Project Officer to lead and support the development and delivery of Natural Flood Management (NFM) and wider freshwater conservation projects. The role will involve working closely with farmers, landowners, partner organisations, regulators and local communities to design and implement practical interventions that deliver multiple environmental benefits, including flood resilience, habitat restoration, water quality improvement and biodiversity recovery.
The successful candidate will play a key role in translating ecological evidence and catchment priorities into deliverable on-the-ground projects. This will include developing funding opportunities, managing project delivery, overseeing contractors and surveys, supporting stakeholder engagement, and contributing to strategic landscape-scale initiatives.
The role will work closely with colleagues across the organisation, including technical specialists, project teams and senior management, helping to ensure projects are evidence-based, deliverable and aligned with Freshwater Habitats Trust’s wider conservation objectives.
This position requires a proactive, organised and enthusiastic individual with strong project management and communication skills, who works well collaboratively whilst remaining self-motivated and solution focused. Experience of catchment management, landowner engagement and practical habitat restoration delivery would be highly advantageous.
Freshwater Habitats Trust is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Application pack and further details available from our website
Please send the application form as well as your CV
No agencies, please.
Closing Date: Friday 12 June 2026 at 5 pm
Interview Date: Monday, 22nd
Freshwater is our passion. Together, we can make a difference for wildlife.



The client requests no contact from agencies or media sales.
Are you an experienced safeguarding professional with strong policy and quality assurance expertise?
Do you have the expertise to lead safeguarding policy and assurance across a distributed, connexional Church?
As Safeguarding Policy and Quality Assurance Manager, you will work under the direction of the Director of Safeguarding to lead the development, review and assurance of safeguarding policy and practice across the Methodist Church. You will provide analysis, assurance and risk reporting to senior leaders and governance bodies, using safeguarding data and quality information to support evidence‑based decision‑making.
You will work closely with colleagues across the Safeguarding Regions, supporting consistency of standards, shared learning and effective practice across the Methodist Church, as well as engaging with statutory agencies and partner Churches. The role includes line management of the Safeguarding Admin Team and oversight of key safeguarding systems, including the DBS blemish process.
This is a hybrid, office‑based role, reflecting the leadership, collaboration and people‑management responsibilities of the post.
We welcome applicants from all backgrounds and life experiences. If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing, a work-life balance augmented by:
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Generous annual leave (plus an extra 3 days over Christmas/New Year)
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Flexi-leave and or TOIL (where applicable)
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Access to an on-site Wellbeing Adviser service.
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A generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from all backgrounds, including Black, Asian and other Minority Ethnic groups.
How to Apply
Please submit a completed online application form.
Closing date: 25 May 2026
Shortlisting: 26 May 2026
Interviews: 8 June 2026
Please note that we reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, we encourage you to submit your application as early as possible
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.
The British Paediatric Neurology Association (BPNA) is seeking to appoint an International Education Manager to join our team in central London, with the post requiring some international travel.
The BPNA is the professional organisation for doctors in the UK who specialise in the care of children with neurological disorders. Building on our success to date, we are working jointly with the International League Against Epilepsy to facilitate the roll-out of an educational course for healthcare workers in countries around the world. Paediatric Epilepsy Training (PET) was developed by the BPNA and has been running in the UK since 2005, and internationally since 2012, with over 22,000 attendees around the world to date. PET has been successfully launched in 14 countries including Brazil, Ghana, Kenya, India, New Zealand and South Africa. Since 2012, there have been more than 9,000 attendees at courses outside the UK.
The purpose of PET is to raise standards of care for children with epilepsy. A UK faculty team delivers a 3-day launch programme in-country to faculty teams recruited locally, who commit to delivering a minimum of one course per year for 5-years. The purpose of a launch event is to train the local team to deliver courses without reliance on UK faculty members. Roll-out is achieved through a healthcare partnership with the national paediatric or epilepsy organisation.
The purpose of the International Education Manager is to project-manage ‘launches’ and provide additional support to further develop International Education at the BPNA. You will work closely with colleagues and volunteers both in the UK and internationally to plan, problem-solve and to monitor progress against objectives. You will be expected to develop strong project plans and budgets and to ensure that all projects are delivered on time and within budget. The role will involve travel to launch sites in order to run the launches and train local administrators. You will support the ongoing development of the international PET Programme, including managing the travel of 18 international Country Leads to the UK in March 2027. You will also provide continual excellent stewardship to international faculty both established and new. We are looking for an experienced international development professional, who also has events and project-management experience. You will need to be flexible, organised, have meticulous attention to detail, be able to work to tight deadlines and be comfortable working in a global team with colleagues across different time zones.
We care about what we do. Diplomatic skills and the ability to build good relationships are very important.
JOB PURPOSE
The purpose of the International Education Manager is to successfully deliver international PET launches and rollouts and support the on-going delivery and development of the international PET programme. This role will:
· Project manage upcoming PET launches for the Caribbean and El Salvador/ Honduras.
· Travel to launch sites to manage launch events and to train local administrators to run PET courses.
· Manage project budgets and collate data for project reporting.
· Support the Director of Education to deliver the launch application process, monitoring incoming applications and queries.
· Support the overall delivery and development of the international PET programme.
· Maintain the quality and standards of PET, supporting others to do the same.
CORE DUTIES
1. Project manage PET launches ensuring that all activities are delivered on time and within budget.
2. Keep up to date with FCDO, news and local advice, produce travel risk assessments, and advise Director of Education and Executive Director on highlighted risks.
3. Work with Country Leads to set budgets for launches, manage expenditure and reconcile finances post-launch.
4. Work alongside the Director of Education, Education Content Co-Ordinator and International Programmes Assistant to support the delivery of the PET123 Update. Manage the travel of international attendees.
5. Develop relationships and Memoranda of Understanding with launch partners.
6. Carry out due diligence on new partners.
7. Working alongside colleagues across the Education department, ensure all course resources are consistent and maintain the quality standards for PET. Furthermore, support international partners to ensure easy access to the resources they need to run courses, including facilitating the translation of materials.
8. Contribute to quarterly Trustees’ reports on international short course activity and to the BPNA’s annual report.
9. Assist the Director of Education with launch information and data for fundraising proposals and reports as required.
10. Support BPNA’s annual conference as required.
11. Assist with other tasks as requested by the Director of Education, Executive Director or Trustees.
LEVEL OF SUPERVISION
Supervision of others
No direct supervision of others but will matrix-manage the International Programme Assistant on any tasks that require their support.
Supervision and support from your line manager and trustees
Your line manager will be the Director of Education. Your priorities and targets are set according to the BPNA Operational Plan and the International Education Strategy and monitored by your line manager.
COMMUNICATION
You will be in contact with both internal and external stakeholders at a variety of levels, including some for whom English will not be their first language. You should be able to adapt your communication style to the audience, ensuring the clear and comprehensive communication of logistical details.
FINANCIAL AND RESOURCE MANAGEMENT
· Ordering responsibility within defined BPNA procedures.
· Setting budgets for PET launches and ensuring expenditure is in line.
· Provide Expense reports to funders as required.
TO APPLY
Apply via CharityJobs with your C.V and cover letter
Closing date: 29 May 2026 at 21.00
Interviews are intended to be held at our London office for Wednesday 10 June 2026 (please keep available) and we will inform successful interview candidates by 4 June 2026. Please do clearly inform us if for some reason you can’t make that date in person in your application.
Aimed start date of this role will be as soon as possible.
References will only be taken once your explicit permission has been given and after a conditional offer of employment has been made.
To create a world where every child and young person with a neurological condition can access the care and support they
At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.
We are looking for a Senior Community Fundraiser – Scotland to help grow income, strengthen supporter relationships and unlock the power of community fundraising across Scotland.
This is an exciting senior role within our Community and Events team, working closely with colleagues and volunteers across our Scottish network. You will develop fundraising opportunities that reflect Scotland’s distinctive communities and supporter landscape; while helping volunteers, branches and supporters play their part in our life-saving work.
Contract
- £42,000 (FTE) per annum plus benefits
- Full Time (35hrs per week)
- Fixed Term (18 months)
- Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Edinburgh office with a blend of home and office working and occasional travel to our central office based in Surrey.
- In-person working: Minimum of 1 office day each week in the Edinburgh office, normally Wednesdays.
- We are passionate about flexible working, talk to us about your preferences.
About the role
The role will be line managed within the Community and Events team, while working closely with the Scotland office to shape and deliver fundraising growth across the nation.
This role will also require occasional travel to our central office in Surrey Ewell or our London Hub office on Leadenhall Street
What you’ll do
Grow community fundraising income in Scotland
- Lead the day-to-day delivery of community fundraising activity across Scotland.
- Identify, develop and manage a strong pipeline of supporters and fundraising opportunities.
- Manage income budgets of around £200k or more and contribute to forecasting, reporting and performance analysis.
Build strong supporter and volunteer relationships
- Build and steward relationships with volunteers, branches, individuals, community groups and corporate partners.
- Champion excellent supporter journeys that attract new supporters and deepen existing relationships.
- Support volunteers and branches to reach their fundraising potential.
Work across Samaritans
- Support the development and delivery of the Community and Events fundraising strategy and operational plans.
- Develop networks across Scotland to raise Samaritans’ profile and unlock new opportunities.
- Work across the organisation to embed a “One Samaritans” approach to fundraising and engagement.
- Ensure activity complies with charity law, fundraising regulation and data protection requirements
About you
You’re an experienced community fundraiser who thrives on building relationships and making things happen. You enjoy working collaboratively, influencing stakeholders and supporting volunteers to succeed.
You’ll be confident working at both strategic and operational levels, balancing planning and delivery while keeping supporters and volunteers at the heart of everything you do.
What you will bring:
- Significant experience in community fundraising with a strong understanding of fundraising operations
- Proven ability to manage an income portfolio of £200k+ and work to financial targets
- Excellent relationship‑building, stakeholder management and influencing skills
- Experience of working with and supporting volunteers
- Strong understanding of charity legislation and fundraising best practice
- Experience of working cross‑departmentally and collaboratively
- A genuine commitment to Samaritans’ mission, values and equity, diversity and inclusion principles
- Experience of project management, coaching or mentoring, and managing change would be an advantage, as would knowledge of the Scottish fundraising environment.
Full outline in the Job description file below.
Criminal record check (PVG)
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require a PVG (Adults and Children) check.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Samaritans?
At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other.
We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.
Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
To Apply
Please submit your CV and include a cover letter (max 2 pages) evidencing expertise and experience you have to do this role. Please consider areas such as:
- Community fundraising leadership
- Stakeholder and volunteer engagement
- Strategic delivery and ways of working
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Applications close at 9am Monday 1st June
Interviews
All applicants will receive notification of the outcome of their application, at the appropriate time.
1st stage interviews (online) will be held on 9th & 11th June
2nd interviews (face to face in Edinburgh office) will be held on 18th June.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
We’re looking for a Community Centre Manager to run the Himmah Hub as a welcoming, well organised and sustainable community space. This isn’t just about managing a building. It’s about managing a space where people come together through food, culture and organising, and where activity builds relationships and collective power.
You’ll manage bookings, grow income, keep the building running smoothly and work closely with partners and community groups to make sure the space is active, inclusive and well used. You’ll be the main point of contact for the Hub, making sure it feels open, accessible and reflective of the communities it serves.
If you’re practical, organised and good with people, and you care about building spaces that bring communities together and create change, we’d like to hear from you.
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a hands-on leadership role where you will:
- Lead and manage a team including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
Why join us
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most.
Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
Our Volunteer Engagement Department, which the Volunteer Support Assistant role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils.
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role:
Please read the attached Job Description PDF.
The required start date is Monday 3rd August 2026. This is a part-time role of 20 hours per week, working 4 hours per day, Monday to Friday. The set working hours are 10:00 - 14:00. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.
This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.
Applying for the role:
Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.
Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:
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Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.
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Show your interest and understanding of Chapter One.
Any applications without a cover letter will be discarded.
As part of your application, you will be asked some questions designed to allow you to showcase key skills required for this role. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.
Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage
Deadline for applications:
23:30 on Sunday 31st May 2026. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.
Next steps:
During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by senior members of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted as soon as we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Please see above. Please do not send any applications or correspondence via the Chapter One website. Chapter One uses anonymised recruitment so we are unable to locate your application until you are through shortlisting. If you make a mistake on your application, or need any help with your application, please contact Charity Job, we are sadly not able to help with this.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Contract: Permanent,
Full Time (37.5 hours per week)
Location: London
Salary: £40,512 - £47,377 per annum
Closing Date: Wednesday 20th May
Interviews will be held w/c Monday 25th May
Centrepoint, the UK’s leading youth homelessness charity, is looking for Sleep Out Manager to join our Mass Participation & Events team based in London.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
The Sleep Out Manager plays a vital role in managing our flagship fundraising event, Sleep Out. Increased investment from our headline event sponsor, Nationwide Building Society, has enabled the development of a new visual identity and refreshed messaging, so it is an exciting time to join the team and maximise the opportunity.
About you
- Ambitious, highly motivated individual with strong project management skills, and experience of organising fundraising events.
- An excellent communicator, confident in engaging a wide range of stakeholders at all levels and building effective relationships internally and externally.
- Able decision maker with a can-do attitude.
- Flexible, always adapting to changing needs.
- Committed to self-development by engaging with training and continuous learning.
- Proactive, always looking for creative ways of working.
What you’ll be doing
- Responsibility for the successful delivery and growth of the Sleep Out portfolio; comprising a London corporate event, public events in London and Manchester and our ‘Host Your Own Sleep Out’ programme.
- Responsibility for annual planning and budgeting for the Sleep Out portfolio, including financial management, quarterly reforecasting, and delivery against financial targets.
- Leading a cross-departmental working group to deliver the corporate event. Responsibility for the logistics and strategy of the event
- Heading up a team of three, you’ll create a positive and inspiring culture, which empowers team members to achieve their best
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
We operate a hybrid working model, with a minimum of 50% office attendance (typically 2–3 days per week).
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Our approach to applications
We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience.
We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.
Don’t miss out on this fantastic opportunity to join our team as a Sleep Out Manager, click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Hearing Dogs for Deaf People – High Value Events Manager
Location:Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £40,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a High Value Events Manager to help create inclusive, inspiring and impactful high-value event experiences that deepen relationships and generate transformational philanthropic support for the charity.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love and emotional support.
Following on from a strategic review, the charity is now building a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to significantly grow and diversify income.
This role will be part of a newly built High Value Events function and will develop, manage and deliver a portfolio of high‑value engagement and fundraising events that advance the charity’s strategic priorities and long‑term sustainability. Working closely with the High Value Event Team Manager and collaborating across Income Generation and wider teams, the postholder will create values‑led, relationship‑driven events that celebrate impact, inspire generosity and deepen connections with major donors, trusts, foundations, corporate partners and senior volunteers. They will ensure each event is thoughtfully planned, mission‑focused, inclusive and delivers strong return on investment, while strengthening long‑term philanthropic commitment to Hearing Dogs for Deaf People’s life‑changing work.
This role requires a proven track record in planning and delivering high‑value fundraising or engagement events generating £100k+, alongside experience working with major donors, high‑net‑worth individuals, committees and senior stakeholders. The ideal candidate will bring strong stewardship‑led fundraising expertise, excellent relationship management skills and a history of meeting income targets while maximising return on investment. Outstanding organisation, project management and communication abilities are essential, as is the confidence to engage and influence high‑profile supporters. Personally, the postholder will be a collaborative, inclusive and proactive team player with strong interpersonal skills, a creative and solutions‑focused mindset, and a genuine passion for Hearing Dogs for Deaf People’s mission, able to communicate impact in a compelling and inspiring way.
This is an exciting opportunity to help an organisation which is changing people’s lives every day, and where you have the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss, please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 25th May, 9.00 am.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in thirteen areas/regions of the UK and will support over 4,000 children in 2026-27.
Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (Y1-3) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading. For more information please visit our website and watch this short video!
About the Role
Chapter One is seeking a London Programme Manager who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.
The post is ideal for someone looking for full-time, flexible, term-time only work from a home base and who is able to travel frequently in and around North London. The postholder will be joining a team of established Programme Managers who work in different parts of the UK and will need to have some flexibility to work some additional hours during busy autumn weeks, and conversely to work fewer hours during quieter periods of the year.
Please note, it’s likely that the hours and areas covered for this role may grow, over time.
Key Responsibilities:
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Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers.
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Install, setup and maintain Chapter One equipment in participating classrooms.
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Organise and conduct initial teacher training and follow-up.
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Ensure a smooth initial launch of Chapter One’s programme in every classroom.
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Fully understand the operation of the Chapter One platform and database and effectively communicate this to others as needed.
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Liaise with colleagues performing technical and volunteer support roles.
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Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed.
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Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise.
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Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends.
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Create regular data summaries for all participating classrooms.
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Lead annual review meetings for senior leadership at participating schools.
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Support programme monitoring, evaluation and research as required.
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Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary. This may include opportunities for Chapter One children to visit the office of the volunteers.
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Liaison with corporate partners as required.
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Weekly communication and status updates with Senior Programme Manager(s) and wider team.
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As a new school year approaches, secure commitments from returning schools and help find and target new schools to join Chapter One’s programme.
We are looking for applicants with the following essential qualities:
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Highly motivated individual with excellent interpersonal and organisational skills.
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Proven track record of working at a senior level in education, project management or a related field.
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Proven strength in both written and verbal communication.
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Highly IT literate, with excellent computer skills, able to troubleshoot software and technical hardware issues, adept with Google suite and Microsoft Teams.
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Ability to manipulate and analyse data to draw useful conclusions to improve programme delivery.
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Proven ability to work independently.
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Self-starter and quick learner.
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Ability to adapt and embrace a changing environment.
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Ability to drive and access to a car for work purposes.
Ideally, applicants will also have the following desirable qualities:
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Two years of teaching/education experience with primary age children.
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University degree.
Please note that this role covers North London, currently in Camden, Islington and Hackney.
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Explain your relevant experience and why you’re interested in this role at this point in your career.
2) Share your ability to be resilient when things are not going the way you thought, including clear examples of past experiences.
3) Explain how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are subject to satisfactory references and an Enhanced DBS check. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
N.B. Shortlisting is likely to take place week commencing Monday 1st June with phone screening from Monday 8th June. For successful candidates, interviews are likely to begin week commencing Monday 15th June and potentially extend into week commencing Monday 22nd June.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Analytics Manager
Contract type: Permanent, Full time– 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £52,468 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Analytics team sits within WaterAid’s Performance, Strategy and Insight (PSI) Department. The team help colleagues across the organisation understand performance, identify opportunities for improvement and make evidence-led decisions with a primary focus on communications and fundraising.
About the role
As our Analytics Manager, you will lead the delivery of business intelligence and analytics products that enable teams and leaders to understand performance and make informed decisions, and work closely with stakeholders across fundraising, communications and the wider organisation to drive sustainable change.
In this role, you will:
- Lead, motivate and develop a team of Business Insight Analysts, ensuring high standards of delivery and professional development.
- Plan and manage the work of the Analytics function, taking responsibility for delivery, prioritisation and performance.
- Own the delivery and continuous improvement of business intelligence and performance reporting products, including Power BI, and oversee and support the development and application of forecasting, statistical and machine-learning models.
- Translate business questions into clear analytical requirements and actionable reporting solutions, ensuring analytics products are robust, well-governed and embedded into decision-making where appropriate.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Experience in a management role – leading, motivating, developing and inspiring individuals.
- Demonstrable hands-on experience building and delivering BI solutions, particularly using Power BI.
- Strong SQL skills and competency working with relational databases (e.g. SQL Server) and modern cloud or SaaS data platforms (e.g. Microsoft Fabric).
- Ability to design meaningful analysis that delivers business value, based on a clear understanding of organisational and stakeholder goals.
Although not essential, we’d prefer you to have:
- Experience using R or Python and using a data warehouse.
Closing date: Applications close 12:00 PM UK time on Friday 29th May. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. There, we encourage to apply early.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and a cover letter (max 400 words).
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



SALARY: £20k (FTE £25k)
WEEKLY HOURS: 28
CONTRACT TERM: Permanent
WORKS TO: Operations Manager
LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN
APPLICATION DEADLINE: Friday 29th May - 5PM
PURPOSE OF THE ROLE
The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that’s why we’re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments.
ROLE RESPONSIBILITIES
- To coordinate the Advice Team’s appointments and schedules.
- To be the Advice Team Lead:
- reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery
- lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator
- report any issues or challenges to Operations Manager where necessary
- To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to book them an appointment.
- Lead the daily brief of Advice Centre volunteers to ensure that they are up-to-date with current issues, events and are familiar with advice processes.
- To ensure that volunteers are utilised effectively throughout the Advice Centre with support and guidance.
- To maintain Advice Centre record-keeping through the collection of Visitor data and input into our database (AirTable). Includes the creation of new records for newly registered Visitors. In addition, to ensure that personal information held about Visitors is checked for accuracy periodically.
- To ensure compliance with GDPR legislations and Harbour’s Data Protection Policy by ensuring Visitor information is not available to public view, and all documentation is safely and securely stored.
- Create information posters and signs for the benefit of Visitors and/or volunteers.
- Be the admin for Harbour’s Community and Volunteer WhatsApp groups.
ESSENTIAL CRITERIA
- Committed to the values and charitable objects of The Harbour Project.
- Reliable with the ability to work both independently and as part of a team.
- A good understanding and application of the principles of Safeguarding, particularly in relation to people at The Harbour Project.
- Proficiency in database management and maintaining accurate digital records as well as having basic IT skills, with the ability to use systems such as Google Workspace (Docs, Sheets and Drive)
- Evidence of entitlement to work in the UK.
DESIRABLE CRITERIA
- Experience in assessing individual needs quickly and accurately to determine urgency and appropriate support pathways.
- Experience leading staff or volunteers, including running briefings, conducting meetings, and providing ongoing guidance.
- Ability to manage complex schedules, appointment systems, and team rotas.
- Experience working with refugees, people seeking asylum, or vulnerable people.
The client requests no contact from agencies or media sales.


