Operation jobs

Context and Purpose of the Role

After five years of dedicated leadership, GROW’s Managing Director is moving on. We are now seeking an exceptional, values-led leader to guide GROW through the next phase of our 2030 strategy and help realise our ambition to become a movement-shaping force within agroecology.

GROW is entering a pivotal stage of growth. Our focus now is on strengthening team capacity, centring community voice, developing pathways to leadership and employment, deepening hyper-local networks, and contributing more visibly to the agroecology sector.

With strong financial foundations, a committed team, and a long-standing partnership with a progressive secondary school, this is a rare opportunity to lead an organisation uniquely positioned at the intersection of farming, education, and community action.

The Managing Director will provide clear strategic direction and overall leadership, ensuring GROW remains responsibly-governed, financially resilient, and grounded in its agroecological values. Working closely with the Board of Trustees, they will nurture and inspire a multidisciplinary team of 16 employees and freelancers, strengthen key partnerships, and guide the organisation’s continued development and impact.

Job Title: Managing Director
Reports to: Board of Trustees
Salary: £48,000-£53,000 per annum
Contract: Permanent
Hours: Full Time, 40 hours per week (9am-5pm with 1-hour paid lunch break)
Location: Hybrid. Minimum 3 days a week on site at The Totteridge Academy, Barnet Lane, N20 8AZ (more days on site expected for the first 3-6 months)
Pension: GROW participates in the National Employment Savings Trust (NEST) pension scheme and contributes 3%.
Benefits: 30% off all GROW Farm produce, annual training budget, subsidised lunches, and a generous holiday allowance of 28 days plus bank holidays.
Probation period: 6 months

GROW is a site-based organisation, and our farm sits at the heart of everything we do. We are looking for a Managing Director who is as comfortable talking with students, volunteers and visitors as they are shaping strategy and leading the organisation’s future. This is a role for a thoughtful, adaptable and hands-on leader who can hold the big picture while staying closely connected to our farm, outdoor programmes and the communities we work alongside.

Leadership at GROW is practical, relational and rooted in place. One day you might be gathering feedback from our Student Board of Advisors, listening to how our programmes are working for the young people who shape them. The next, you might be at the farm stall chatting with local community members selling jars of GROW’s homemade pickles. The Managing Director helps ensure that these everyday moments remain central to the organisation.

The successful candidate will lead a small, committed team of 16 staff, nurturing a culture that is collaborative, knowledgeable and grounded in our values. They will guide GROW’s strategic direction while staying attentive to the daily rhythms of farm and school life that make it a vibrant place for learning, growing and connection. 

Trustees recognise the breadth of this role and are committed to strengthening the organisation’s operational capacity. An early priority for the new Managing Director will be to shape and secure support for an additional capacity-building role that complements their leadership and enables GROW to thrive in the years ahead.

1. Strategy, Governance & Risk

• Provide overall leadership and strategic development of the charity.
• Oversee and report on organisational performance to the Board of Trustees quarterly.
• Ensure charity policies and legal guidelines are up to date, clearly communicated, and embedded in everyday culture.
• Ensure statutory filings (e.g. Charity Commission, Companies House) are accurate and timely.
• Maintain and regularly review the organisational Risk Register and report key risks and mitigations to the Board.
• Ensure compliance with all relevant legislation, including charity law, employment law, data protection, health & safety, safeguarding, and environmental regulations.
• Lead on crisis management and serious incident reporting.
• Prepare high-quality written reports for Board and sub-committee meetings.
• Advise Trustees on strategic opportunities, risks, and sector trends. Support Trustee recruitment, induction, and development.
• Enable Trustees to fulfil their governance responsibilities effectively.
• Engage relevant professional expertise where appropriate to support decision making. 

2. Operations, Education & Farm

• Ensure operational resilience, deputising and covering critical functions during staff absence.
• Work closely with Education Leads to develop the quality of our educational
• programmes, ensuring they align with agroecological principles.
• Ensure thorough Risk Assessments are completed, communicated, and
• implemented for all activities and programmes.
• Support the income generation strategy for the Farm.
• Support the Farm Manager with infrastructure development, including planning permission applications.

3. Finance & Fundraising

• Act as the main point of contact for the charity’s accountants.
• Develop and oversee organisational budgets, leading annual budget-setting and ongoing monthly, quarterly, and forecast reviews.
• Develop and deliver the annual income generation and fundraising strategy with the Head of Fundraising.
• Oversee effective impact reporting with the Head of Fundraising.
• Develop and implement plans to improve cost-efficiency.
• Support the completion of large and complex fundraising bids.

4. Partnerships

• Act as the main point of contact for GROW’s key partner, The Totteridge Academy (TTA), and the Academy Trust, United Learning, to ensure the partnership is effective and positive.
• Build and develop partnerships with schools, youth services, local authority, community growing networks and organisations to support the long-term development of educational programmes and participant recruitment and local environmental impact.

5. Marketing & Profile

• Oversee the charity’s overall marketing and communications strategy.
• Retain strategic oversight of all core marketing and communications, including the press opportunities, charity’s website, printed materials, and promotional content, ensuring that GROW’s voice, values, and impact are communicated clearly and consistently.
• Build and enhance the charity’s public profile through events, speaking engagements, and external representation.

6. People, HR & Safeguarding

• Manage and support the team to effectively perform their roles and develop within GROW, ensuring staff are fully trained and confident with organisational policies.
• Lead the recruitment and onboarding of all staff in line with Equality, Diversity & Inclusion and Safeguarding policies, and Safer Recruitment best practice.
• Act as the Designated Safeguarding Lead and ensure compliance with any safeguarding requirements set by partner school, The Totteridge Academy.
• Be rigorously mindful of child safeguarding at all times, embedding safeguarding policies in everyday culture and remain up to date with relevant legislation and training.
• Oversee HR processes including appraisals, performance management, and professional development.
• Develop progressive internal systems, policies, and training that promote a fair, inclusive, and supportive workplace, grounded in our agroecological principles.
• Ensuring the organisation is GDPR compliant and acts as the Data Protection Lead.

7. Values & Culture

• Act as a role model for GROW’s guiding agroecological principles and organisational values in all internal and external relationships.
• Create a supportive, nurturing, high-trust culture in which staff and freelancers can thrive.
• Champion a culture of reflection, evaluation, and continuous improvement.
• Centre community voice in decision making, governance, and organisational strategy

Direct reports:
Farm Manager
TTA Education Lead
Senior Facilitator
Head of Fundraising
Freelance Programme Leads

This job description is not exhaustive; as a small and evolving charity, flexibility is essential and all staff are expected to take a hands-on approach and support wider organisational needs where required.
 

Person Specification

Essential Personal Qualities

• Strong alignment with GROW’s mission, agroecological principles, and organisational values.
• Ability to lead and nurture a strong, cohesive, and collaborative team intuitively
• and with empathy.
• Resilient and adaptable.
• Calm under pressure.
• Collaborative by nature and solution-focussed in approach.
• Strong commitment to inclusive working practices and social justice.

Essential Experience

• Significant experience working in a Senior Leadership role within a not-for-profit,
• education, and/or environmental sectors.
• Experience of building and maintaining successful partnership work, for example
• with farms, schools, local authorities, funders, and/or community organisations.
• Significant experience of managing and developing staff and freelancers in a
• small team.
• Proven ability to lead organisational strategy and translate it into operational plans.
• Experience working with, and reporting to, a Board or governing body.
• Experience of financial management, including budgets, forecasting, and working with accountants.
• Track record in contributing to fundraising, including securing major bids.
• Strong understanding of governance, compliance, and risk in a regulated environment.
• Experience of safeguarding within an education, youth, or community context.
• Understanding of legal, progressive and inclusive HR systems and policies.
• Ability to develop and oversee marketing and communications that clearly articulate organisational mission, build community engagement and support financial sustainability.
• Demonstrable experience handling and reviewing legal documentation, including contracts, leases, and formal agreements.

Essential Skills & Abilities

• Strategic thinker, able to see and drive forward the “big picture” while managing operational detail.
• Skilled and inclusive people manager, able to motivate, develop, and challenge others.
• Excellent, adaptable and confident communication skills.
• Ability to prioritise and manage a broad and competing workload.
• Effective decision-making and ability to work independently with accountability.
• Strong relationship-builder with credibility across diverse stakeholders.
• Ability to lead teams through change and uncertainty.
• Strong organisational and administrative capability.
• Sound judgement and a high level of discretion when handling confidential or sensitive matters.

Desirable

• Experience or knowledge of agroecological farming.
• Experience working with local councils, schools, academy trusts, and authorities.
• Knowledge of charity and regulatory frameworks.
• Knowledge of the local Barnet area.

EVERYONE IS WELCOME

At GROW we’re committed to creating an inclusive workplace. All qualified and eligible applicants will receive consideration for employment without regard to gender, gender identity or expression, race, national origin, religion or belief,
disability, age, sexual orientation or pregnancy and maternity. We actively welcome applications from people of all backgrounds and identities, especially those who are under-represented in the charity and food growing sectors. This includes, but is not limited to, people from the global majority, neurodivergent individuals, and those with a range of lived experiences. 

We’re committed to building a team that reflects the diversity of our community and brings a rich mix of perspectives, skills, cultures, and ways of thinking.

James’ Place, Communications and Content Executive

Job Title: Communications and Content Executive
Salary: £28,600 - £30,200 per annum, plus 15% ILW if applicable
Hours: Full time, 37.5 hours per week
Contract Type: Permanent
Location: Hybrid – based minimum 2 days per week in one of our centres (Birmingham, Liverpool, London, or Newcastle)
Reports to: Senior Communications Manager 
 
THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. 
 
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.    
 
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
 
In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
 
THE OPPORTUNITY
We are looking for a Communications and Content Executive to join our Communications team. This is a new role, reporting into the Senior Communications Manager. We are looking for a creative and proactive individual with experience in developing high quality social media content to take over the day to day running of our social media platforms. You will be creating content, maintain a content calendar, monitoring trends and replying to messages and comments from our active community, as well as analysing our data. 
 
The role will also be involved in developing other communications content as needed. This will include writing articles and the newsletter, designing leaflets and flyers, assisting with creating and uploading content to the website, as well as gathering information to support our advocacy work. Good writing skills and a familiarity with some design skills, as well as ability to create videos are a must.
 
We are looking for a comms all-rounder; someone with lots of ideas, a can-do attitude and a solid grasp of the ever-changing social media landscape to join our team.
 
KEY RESPONSIBILITIES 

• Creating, scheduling, and publishing high-quality and engaging social media content across all key social media platforms 
• Developing and maintaining a content calendar
• Engaging with audiences, monitoring and responding to comments and messages, and sharing posts on our social media channels
• Monitoring and evaluating social media performance, social media trends, attitudes and sentiment, adapting content to optimise reach and engagement.
• Ensuring posts follow digital accessibility best practices
• Responsibility for designing and delivering regular content for our community such as our newsletter, and executing specific campaigns as needed
• Writing annual report, articles, blogs, statements as needed
• Engaging in collaborative discussions and ideas generation across teams to deliver relevant and engaging content.
• Work with the team to build our understanding of men in suicidal crisis and how suicidal behaviour develops.
• Undertake any other duties as required in pursuit of organisational success.
• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

 
PERSON SPECIFICATION
Essential

• Experience developing creative and engaging social media content including video
• Experience using social media platforms including Instagram, Facebook, Linkedin, Twitter, Blue Sky, including the scheduling of content across platforms.
• Experience using website CMS e.g. WordPress
• Familiarity with monitoring and evaluating the performance of content on different platforms
• Excellent interpersonal skills
• Excellent written and verbal communications skills
• Good videography and photography skills
• Ability to prioritise workload
• Ability to be flexible and take on additional tasks and responsibilities as needed

 
Desirable  

• Ability to interpret data and generate insights
• Experience using Adobe Photoshop, Canva or another graphic design platform
• Experience using Postcards
• Experience working with influencers and celebrities
• Experience using and developing content for TikTok
• Experience using AI to complete tasks
• Qualification in Digital Marketing, Communications, or related field 

 
WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme 
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period 

 
HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions. Please note, you do not need to upload a cover letter for this role. Please answer the mandatory questions to evidence your suitability for this role.
 
Please do not reapply if you applied for this role previously.
 
If you have any queries or experience challenges with the application process, please contact us directly.
 
Closing date: Shortlisting will be conducted on a rolling basis, therefore we recommend candidates apply for this role as soon as possible. 
 
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
 
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
 
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.
 
REF-227 928

Job Title: Deputy Service Manager 

Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City.  This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.

The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. 

A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services

As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 27 April 2026

Interview Date: 7 and 8 May 2026

Assistant Financial Accountant

West Midlands | Hybrid working | Competitive salary and excellent benefits

An exciting opportunity has arisen for two Assistant Financial Accountants to join a well-established public sector organisation, supporting the delivery of high-quality financial reporting, technical accounting and statutory returns. Sitting within a corporate finance team, these roles offer the chance to play a key part in the production of the statement of accounts and audit process, with opportunities to specialise in either VAT or capital accounting.

Working as part of a collaborative and forward-thinking finance function, you will gain exposure to a wide range of technical accounting areas while contributing to continuous improvement and strong financial governance.

What you’ll do

• Support the delivery of the annual statement of accounts, ensuring accuracy and compliance with statutory deadlines
• Lead on technical and capital accounting entries, applying relevant regulations and best practice
• Partner with stakeholders across the organisation to provide clear financial advice and insight
• Act as a key contact for internal and external audit, resolving queries efficiently
• Take ownership of balance sheet reconciliations, maintaining strong financial controls
• Develop financial models and support statutory returns, including VAT submissions
• Support and mentor junior team members within the finance function
• For the VAT-focused role, prepare and review VAT returns, ensuring accuracy and identifying discrepancies
• For the capital-focused role, maintain the fixed asset register, ensuring accurate classification and depreciation

What you’ll need

• AAT Level 4 or part-qualified with a recognised accounting body
• Experience working within a finance environment, ideally within the public sector
• Strong technical accounting knowledge with the ability to apply this in practice
• Experience using financial systems such as Oracle and advanced Excel skills
• Strong communication skills, with the ability to present financial information to non-finance stakeholders
• Exposure to VAT and or capital accounting would be advantageous

You will benefit from a flexible hybrid working pattern, generous annual leave entitlement, and the opportunity to develop specialist technical expertise within a supportive and progressive finance team.

About the company
This organisation is a large and diverse public sector body based in the West Midlands, serving a broad and vibrant community. With excellent transport links and a strong focus on community impact, it offers a rewarding environment where finance plays a key role in supporting essential services and long-term strategic objectives.

Applications are reviewed on a rolling basis, to avoid disappointment apply today!

Job description

Role: Partnerships and Programme Development Manager

Directorate: External Affairs

Team: Corporate Partnerships

Manager: Senior Strategic Partnerships Manager

Direct reports: N/A

Role purpose

This role supports the development of WorldSkills UK’s income and partnership activity by turning programmes and ideas into clear, compelling funding opportunities. You will work across teams to develop proposals, manage partnerships, and support reporting and planning processes that contribute to long-term financial sustainability.

You will play a key role in strengthening how we plan, communicate and deliver partnership activity, helping to build strong relationships with funders and partners while improving internal systems and processes.

Key tasks and responsibilities

Partnership and project delivery

· Manage delivery of partnerships and events, ensuring they are well planned, on time and within budget

· Support management of key strategic partner relationships

· Coordinate teams and stakeholders to deliver partnership activities

· Ensure partnerships align with WorldSkills UK’s strategic priorities and equity, diversity and inclusion commitments

 

Income development and proposals

· Develop funding opportunities from programmes and organisational activities

· Produce high-quality proposals, presentations and funding applications

· Support applications to trusts, foundations and corporate partners

· Contribute to the development of partnership agreements and documentation

Reporting and planning

· Support delivery of income and fundraising plans through regular monitoring and reporting

· Track progress against agreed objectives and provide clear updates and analysis

· Contribute to income forecasting and financial tracking, working with colleagues in Finance and across the organisation

· Support the development and reporting of project plans (Project Initiation Documents) and associated performance measures

Systems, processes and knowledge management

· Use and help improve our CRM system (HubSpot) to manage relationships and track opportunities

· Maintain accurate records, documentation and reporting systems to support partnership activity

· Identify opportunities to improve ways of working and streamline processes across the team

Research and pipeline development

· Carry out research to identify potential partners, funding opportunities and sector trends

· Support the development of a strong and diverse pipeline of prospective partners

· Contribute to internal decision-making by providing relevant insights and analysis

General

In addition to the key tasks and responsibilities set out above, employees at this level are expected to:

· Produce specification requirements in line with procurement processes for outsourced activity

· Contribute to organisational risk and issues management processes.

· Support delivery of WorldSkills UK’s strategic priorities and annual business plan

· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively

· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting

· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture

· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion

· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability

About Spear Stockton

Spear Stockton is a partnership between Spear and Stockton Parish Church!

Stockton Parish Church 
Stockton Parish Church (SPC) is an Anglican Church in the Diocese of Durham located in the centre of Stockton on Tees. Using Church Urban Fund information, the parish is the 30th most deprived parish in the country. Their mission at SPC is: ‘for everyone to know who they are, whose they are, and the difference they are called to make in the world around them’. 

As part of this vision, SPC is committed to the long-term transformation of Stockton, seeking the peace and prosperity of the town for generations to come. This is expressed through a number of initiatives and partnerships, including the development of the Spear Centre. Spear Stockton forms part of this wider strategy, supporting young people into work and education as a key contribution to the flourishing of the local community.

Key Information:

• Salary: from £24,598 - £26,458 FTE
• Part-time, 3 days a week - Tuesday to Thursday
• 25 days annual leave pro rata, including bank holidays
• A DBS check will be requested in the event of a job offer
• The Spear Programme offers a rewarding opportunity to work with young people, but it requires a dedicated commitment. Due to the term-based nature of the programme (i.e. two consecutive 4-week programmes in autumn, spring and summer), we expect annual leave to be taken between, rather than during terms

Recruitment Process

Application Deadline: 28th April 2026

Informal Call

Short Administration Task

Assessment and Interview Day: 5th May 2026

For more information please read through our Job Specification and Work with us pack.

If you require any reasonable adjustments as part of the recruitment process please let us know.

Person Specification

• Passionate and committed to the vision, values, and purpose of SPC and Spear.
• Self aware and teachable with the ability to accept feedback and change working 
  practices as a result.
• Experience of managing responsibilities independently, including prioritising workload and using initiative.
• Experience of building positive relationships and supporting individuals to make progress towards goals. 
• Good organisational skills with the ability to operate as a team member.
• Strong communication including written and verbal communication.
• Friendly, with the ability to build positive relationships and relate well to people from a range of backgrounds.

CEO

• Salary for FTE: £62,000 - £75,000 dependant on experience
• 38 hours a week over 5 days (flexibility for right candidate)
• Home-based with travel for events and meetings

Reporting into the Board of Trustees, we are seeking an inspirational CEO for the PDA Society, who can lead with humility and curiosity, empowering and supporting our staff along the journey. They will be responsible for the day-to-day management of the charity and its staff and volunteers, and will oversee the development of our training products, research and support services, whilst ensuring sustainable growth in impact and income.

This is a fantastic opportunity to join a trusted enterprise within the PDA community with a strong mission and a committed, values driven team. The successful candidate will be passionate about improving the lives of PDAers and their families. You will be energetic, creative and bring new ideas for enhancing the charity’s reputation, through nurturing existing relationships and developing new ones to achieve the charities goals. Our ideal candidate will have lived experience of autism, PDA or other neurodivergence although this is not essential.

Closing date for applications: Midnight on 22nd April 2026

Interviews with Trustees:  April / May 2026

At Samaritans, volunteers are at the heart of everything we do. As the needs of communities evolve, so must the ways in which people can connect, contribute and make a difference. We’re looking for a Volunteering Innovation Advisor to help us imagine, design and embed what volunteering could look like in the years ahead.

​

This is an exciting opportunity for someone who is passionate about innovation, curious about emerging trends, and motivated to meet the needs of future Samaritans volunteers. You’ll contribute to developing new and flexible models of volunteering—ensuring we reach more people, remove barriers to involvement, and create opportunities that are equally meaningful and sustainable.

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Contract

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• £30,000-£33,000 per annum plus benefits
• Full Time (35hrs per week)
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

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What You’ll Do

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In this role, you’ll bring ideas to life.

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You’ll research emerging trends and evolving volunteer expectations to inform the development of new roles, opportunities and approaches to volunteering - helping to translate insight into practical and sustainable solutions that support current and future volunteers.

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You’ll contribute to answering questions like:

• How can Samaritans offer more flexible and inclusive opportunities?
• What motivates volunteers today, and how is that changing?
• How do we ensure our volunteering reflects the diversity of the communities we support?

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From managing insight to project planning and from developing resources to collaborating with volunteers and staff, your work will support shaping a positive and inclusive future volunteer experience across our organisation.

​

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What You’ll Bring

​

• Curiosity and openness to innovation and improving ways of working.
• Ability to work collaboratively with a wide range of people, including staff and volunteers.
• Ability to use insight to inform decisions and drive improvement.
• Experience in change, improvement or innovation projects.
• Experience in a volunteering‑focused organisation and understanding of volunteer engagement.

​

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Full Job Description and Person Specification below

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Why Samaritans?

​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

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You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

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​Applications close: Monday 27th April

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In person interviews will be held at our Surrey office (KT17 2AF) from the w/c 11th May until end of May. Exact dates are to be decided.

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Location: North Weald or Earls Colne 
 Contract type: Permanent  
 Salary: £60,000 - £65,000 
 Hours: Full Time - 37.5 hours per week  

Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life-saving service is provided 24/7 by helicopters and by rapid response vehicles.  

Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.  

They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.  

Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.  

Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!  

Job purpose:  
The Head of Marketing and Communications plays a pivotal strategic role in shaping, and delivering compelling brand, marketing and communications strategies that deepen audience engagement and support Essex & Herts Air Ambulance's income growth ambitions.

The postholder will head up a high-performing and multi-disciplined team across marketing, PR, digital, brand, content and internal communications within a dynamic, fast-paced charity. They will provide visionary direction, making the most of planned and reactive opportunities to enhance public trust, support ambitions across fundraising and retail, foster meaningful community engagement, and amplify the charity's lifesaving impact. 

Summary of duties and responsibilities:  
Strategic Leadership

• Develop and lead an integrated, organisation-wide marketing and communications strategy aligned with long-term organisational goals, driving brand strength, engagement and supporting income growth ambitions of the fundraising, philanthropy and retail teams.
• Provide inspiring leadership, fostering a culture of innovation, collaboration, continuous improvement, accountability and high performance.
• Deliver effective line management to the team, strengthening career pathways through structured development and robust succession planning.
• Play an active and influential role as a member of the Fundraising & Marketing leadership team, contributing to income and supporter growth strategies, leading projects and strategic initiatives.
• Ensure high-quality delivery through external partners, including suppliers, contractors and freelancers.
• Use insight, data and audience segmentation to inform strategic decisions and shape impact campaigns.
• Act as an advisor to the Executive Team and the Senior Leadership Team on brand strategy, reputation management, marketing performance, risk and crisis communications.

Brand & Reputation Management

• Evolve, and protect the organisation’s brand identity, deepening public trust, visibility and emotional connection with key audiences.
• Ensure consistent and high-quality brand application across all channels, materials, and stakeholder touchpoints.
• Oversee media relations, crisis communications and reputation management, providing confident leadership in high-risk or high-profile situations. 
• Steward the charity’s visual identity, tone of voice and brand architecture across both the charity and retail operations.
• Champion authentic storytelling rooted in lived experience and demonstrable impact, respecting dignity and safeguarding principles. 

Marketing, Digital and Communications Strategy

• Design and deliver a multi-year Marketing, Communications and Digital Strategy aligned with organisational priorities and future growth ambitions. 
• Lead the organisation’s digital strategy, covering website performance, SEO, paid advertising, AI, analytics and digital innovation. 
• Shape county-level marketing and engagement plans that enable regional fundraising, community engagement and partnership development. 
• Ensure high-quality content production across all channels, including social media, film, print and editorial. 
• Lead proactive media relations and news generation that build credibility and articulate the charity’s life-saving impact with accuracy and integrity. 
• Lead values-led external affairs activity, engaging MPs, stakeholders and regional media while stewarding crisis response with calm, transparent, and timely messaging. 
• Drive data-led digital marketing through segmented supporter journeys and integrated campaigns that deliver income and engagement targets, embedding performance reporting to drive continual improvement

Internal Communications

• Develop and deliver an internal communications strategy that strengthens transparency, fosters employee engagement and reinforces the charity’s culture and values. 
• Partner with HR and senior leaders to communicate key initiatives and strategic priorities with clarity and impact. 
• Collaborate across departments to ensure internal messaging aligns with and amplifies organisational priorities.

Budget & Performance Management 

• Lead departmental budget setting, reforecasting, and resource planning, maximising return on investment across all activity. 
• Oversee robust performance tracking, evaluation and benchmarking frameworks to drive continual improvement and inform strategic decision-making. 
• Ensure full compliance with relevant regulations, including GDPR, advertising codes, fundraising and brand licensing requirements.

Other Duties

• Work occasional evenings and weekends as needed, including being on the out-of-hours on-call rota.
• Carry out other duties that may arise in line with the broad remit of the post.
• Maintain professional competencies through continuous professional development.

The Package 
Salary: £60,000 - £65,000 per annum 

As a valued member of the charity team, you will have access to a wider range of benefits including:

• 27 days annual leave plus 8 bank holidays, increasing to 28 days with length of service
• Contributory pension scheme, with minimum 6% employer contribution, plus an annual pension review
• Occupational sick pay from day one employment
• Free access to an Employee Assistance Programme (plus immediate family)
• Access to Cycle to Work through salary sacrifice
• Discounts at a variety of retailers via Blue Light Card

More information and how to apply 
The closing date for applications is 26th April 2026 
First interviews will take place during w/c 4th May in person at North Weald.

Please note that your application form will be used for shortlisting, so please ensure everything you wish to include is covered in the form.  

This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a Basic DBS check as a condition of employment. 

If you would like an informal chat about the role, please contact us directly and we will organise a time to speak to one of the team. 

Disclaimer: Essex & Herts Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. 

Salary: £33,000 per annum pro rata
Hours: 22.5 hours over 3 days per week, must be available to work Tuesdays
Contract Type: Permanent
Location: Birmingham 
Reports to: Senior Suicide Prevention Therapist 

THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle. 

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it. 

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY 
We are expanding our newly established team of clinicians to deliver our clinical proven intervention at our new James’ Place centre in Birmingham. As a Suicide Prevention Therapist, you will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Successful applicants will be joining a new team at a pivotal time and will have the opportunity to shape the local culture at James’ Place Birmingham. Training and support will be provided by the Head of Centre in Birmingham and the wider James’ Place team.

KEY RESPONSIBILITIES 
Clinical

• Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James’ Place intervention and co-producing effective safety plans 
• Deliver our therapeutic intervention, building trust and exploring the reasons for crisis
• Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies 
• Take full clinical responsibility of the men under James’ Place care, as a member of the clinical team and in consultation with Senior Suicide Prevention Therapist and Head of Centre when needed
• Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams 
• Deliver one-off guidance sessions to supporters of men under the James’ Place care
• Work collaboratively with other professionals to coordinate comprehensive care
• Demonstrate self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself well 
• Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work
• Remain up to date with developments in law, theories and research 
• Engage in peer support sessions, caseload discussions and Reflective Practice with the team
• Contribute to an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality
• Maintain confidentiality and adhere to ethical standards
• Complete session notes in a timely and effective manner 
• Participate in continuous professional development and engage in training provided both internally and externally 
• Support the Clinical Administration team as and when necessary 
• Support with the creation and facilitation of a Peer Support Group once James’ Place Birmingham is well-established 

Outreach and Engagement

• Support the local management team to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention
• Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION
The role requires someone with a relevant qualification who can confidently support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope. 

Essential
Qualification(s)

• A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England

or

• Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation

 

You must hold a relevant qualification to be considered for this role.

Knowledge, Skills and Experience

• Demonstrable experience working with adults experiencing acute psychological distress
• Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions
• Demonstrable knowledge of the factors contributing to male suicide
• Evidence of being able to deliver a therapeutic session and work in a therapeutic environment  
• Effective communication skills (both written and verbal)
• Good interpersonal skills with the ability to manage difficult situations
• Ability to assess, plan, implement and evaluate therapeutic interventions
• An ability to collaborate with clients in the development of a person centred, individual intervention plan
• An ability to engage clients in the intervention plan, overcoming barriers to communication
• Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so
• Ability to identify if the James’ Place service is not adequate to maintain the person’s safety and facilitate rapid transfer to the most appropriate service 
• Ability to maintain boundaries within a time-limited intervention 
• Ability to work as an effective team member
• Ability to manage and prioritise own workload, using own initiative and confidence in decision making
• Strong time management
• Ability to maintain up to date client records in line with James’ Place standards
• Ability to maintain own personal safety and the safety of others within the centre
• Knowledge and understanding of Safeguarding Procedures

Values

• Commitment to clinical supervision 
• Ability to engage with James’ Place values 
• Ability to promote people’s equality, diversity and rights 
• Ability to work collaboratively and demonstrate commitment to co-production
• Ability to be transparent, honest and show discretion when needed 
• Commitment to suicide prevention and working with men in a suicidal crisis 

WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme 
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period 

LEARN MORE
If you would like to learn more about working for James' Place, sign up to our online recruitment information session on Wednesday 8th April at 6:30pm - 7:15pm

HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three screening questions. Please note, you do not need to upload a cover letter for this role. 

If you have any queries or experience challenges with the application process, please contact us directly. 

Closing date: Friday 1st May, 5pm

Interviews are expected to be held in person on 12th and 13th May.

Our aim is to recruit a team of clinicians who are representative of the communities of men who will access treatment at James' Place Birmingham. We particularly encourage applications from underrepresented groups and those who have experience in delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities. 

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-227 718

• Travel required: 15 days / year (approx.)
• Location: Home-based in either UK, Germany or Spain.

We are seeking a Researcher to support the activities of the Patient Evidence Department of Myeloma Patients Europe (MPE).

Please send your CV and cover letter at recruitment @mpeurope. org. Applicants must have the right to work in the UK, Germany or Spain. Applications without a cover letter will be rejected. 

The following tasks and core responsibilities are non-exhaustive and subject to change depending on needs of the organisation.

Job Purpose

The Researcher will support the Patient Evidence department in generating, analysing and communicating patient-centred evidence to inform clinical, regulatory, industry, academic and policy decision-making, and to fuel progress across MPE programmes and activities. The role involves working with qualitative and quantitative data, supporting research projects and contributing to evidence-based outputs that amplify patients’ experiences and needs. The Patient Evidence department conducts our own patient-focussed research and collaborates on external projects with patient and medical organisations, universities, clinical teams, industry partners and regulatory bodies.

Main Duties and responsibilities

Perform the following duties in conjunction with and under the guidance of the Head of Patient Research:

• Independently design research projects and develop research protocols aligned with MPE’s research strategy, including surveys, interviews and literature reviews.
• Support the development of proposals to secure public and private funding to support research activities.
• Independently conduct assigned research tasks in accordance with project deliverables and timelines.
• Conduct and analyse qualitative (interviews, focus groups) and quantitative research (surveys).
• Conduct desk research (systematic and non-systematic literature reviews) on topics such as patient experiences, health systems and psychosocial impacts of myeloma.
• Maintain accurate records of participant data, safeguarding the confidentiality of participants and patient data, as necessary.
• Write up research results and prepare visualisations of data for different audiences (including for patients, clinicians, academic journals).
• Disseminate research results including presentations at international and national conferences, internal and external meetings and workshops. Represent MPE at internal/external meetings when needed.
• Collaborate with communications colleagues to design strategies to disseminate our research to wider audiences.
• Collaborate with relevant stakeholders to develop recruitment and involvement strategies to enhance participation from underserved groups and from different parts of Europe.
• Engage with patients, families, clinicians, patient organisations and other stakeholders involved in MPE patient evidence projects and other myeloma research.
• Provide administrative and organisational support for the Research Advisory Committee.
• Contribute to our member research support training programme including delivering workshops and training events on research design and methodology.

Other responsibilities

• Undertake any other reasonable duties as required by the Head of Patient evidence.
• Critically appraise and provide advice to the wider MPE team on research and evidence requests.
• Build good relations with members, internal and external stakeholders (including doctors, researchers and medical representatives within companies).
• Respond to external patient organisations’ requests on research and evidence topics.
• Attend scientific congresses and meetings and stay abreast of important developments related to myeloma patient evidence.
• Develop content for MPE website, social media and other communications.
• Participate in advisory boards for the pharmaceutical industry.
• Engage with training and continuing professional development.

Essential criteria

• An undergraduate degree in a relevant subject (such as psychology, social sciences, health policy, health and social care, public health or related fields)
• Master’s degree in a relevant subject (MRes Health Research, MPH, or health-related subject MSc with substantive research component)
• A minimum of 3 years experience conducting applied health research
• Knowledge and experience of qualitative and quantitative research methodologies including surveys, focus groups and interviews applied to health-related research
• Strong skills in qualitative, quantitative or mixed-methods analysis.
• Understanding of principles of Good Clinical Practice in research.
• Proficient at Office suite – Word, Excel, PowerPoint (or equivalent), and specialist quantitative/qualitative analysis software (e.g. SPSS/R, or Atlas/Nvivo).
• Ability to work from home in a virtual setting with a team spread across Europe.
• Strong listening, communication and presentation skills.
• Rigorous work methods and high attention to detail.
• Demonstrated excellence in writing, proofreading, and editing in English.

Desirable criteria

• A PhD in a related field
• Project management experience
• Experience in cross-national research
• Experience in working with patients, researchers, doctors and representatives from the pharmaceutical industry desirable
• Experience in systematic or non-systematic literature review
• Publications in peer-reviewed journals
• Familiarity with patient-reported outcomes (PROs) and patient experience data
• Knowledge/expertise of cancer patient experience research
• Knowledge of drug development process and clinical trials
• Knowledge and experience of ethical review procedures
• Fluency in additional European languages

Personal attributes

• Organised, with excellent project management and time management skills.
• Ability to lead and work independently on assigned tasks and take appropriate initiative.
• A motivated and self-aware team player, who can work independently or collaboratively with equal success.
• Ability to explain complex scientific terms and knowledge into lay language.

We offer:

• Opportunity to contribute to impactful, patient-centred work at a European level.
• An exciting position in the emerging field of evidence-based patient advocacy, working together with key patient advocacy leaders across Europe.
• Permanent position with flexible hours giving the opportunity to progress and to integrate in a dynamic, friendly and multi-cultural team working from different European cities.

About MPE

Myeloma Patients Europe (MPE) is a pan-European organisation representing 57 myeloma and amyloidosis patient groups from over 35 European countries. It is registered as an international non-profit organisation under Belgian Law. A Board mainly composed of patients and caregivers is elected by the membership to oversee the strategy and governance of the organisation. A team of 14 staff members runs remotely the day-to-day operations, programmes and services within 4 divisions: Access and Policy, Medical Education and Scientific Engagement, Patient Evidence and Member and Patient Community Programmes.

MPE’s vision is a world where every person affected by myeloma has access to the knowledge, diagnostics, treatment and care they need to have the best possible outcomes and quality of life.

Our mission is to drive advocacy by empowering the myeloma community through research, education and collaboration.

Read more about our strategic goals for 2025-2030 here: w ww.mpeurope.or g/about-mpe/our-goals/

About the Patient Evidence department

The MPE Patient Evidence department was established in 2020 to generate evidence to better understand and articulate patients’ perspectives, influence decision-makers and use evidence as a driving force for progress across our strategic goals.  The team is led by Dr Eilidh Duncan and our goal is to lead the development of robust patient evidence to improve experiences, outcomes and access for myeloma patients and their families. We achieve this by spearheading novel patient research initiatives that address gaps in the evidence and ensure the meaningful inclusion of patient perspectives in research design, conduct and interpretation. We use the evidence we generate internally to fuel progress across all MPE programmes and activities and externally by decision-makers including those in clinical, regulatory, industry, academic and policy settings.

The deadline for applications is 1 May 2026 and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps. 

If you have any questions in the meantime, please reach out to us at our recruitment email address.

The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required.

Role Expectations

As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.

Key responsibilities may include:

• Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities.
• Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
• Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
• Apply strong analytical and troubleshooting skills to resolve network issues.
• Strong interpersonal and problem-solving skills.
• Monitor network performance, identify and resolve bottlenecks.
• Collaborate with service desk staff, providing education and support while resolving network-related tickets.
• Be responsible for end-to-end delivery of the Project tasks.
• Lead networking element of projects to improve production environments.
• Ability to write clear, concise technical documentation such as Network Designs.
• Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
•  Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.

 Skills & Requirements

• Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
• Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
• Configuring and installing hardware in both office and data centre environments.
• Contribute to design and architecture discussions.
• Mitigate Pen Test and Audit findings.
• Participate in out of hours implementations of change/support as required.
• Accurate estimation of workload and timelines for delivery.
• Support and maintain backup and disaster recovery solutions.
• Compliance to regulatory and mandatory policies.
• Relevant vendor management experience.

 Interview details:

• Interview date: 12/05/2026 – 14/05/2026
• Format: Online

Location: Birmingham -  We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate.

We will be hosting a briefing session on: 17th April 2026, 2pm. To register or ask any questions please email us.

For an informal discussion about the role, please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Demonstrable experience in network administration and deployment.
• Experience with Cisco Switches, including configuration, security, and firmware updates.
• Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls).
• Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
• Knowledge of Cisco Meraki SD-WAN (MX Appliances).
• Analyse, troubleshoot, and resolve incidents escalated from service desk support.

Desirable Criteria:

• Knowledge of Cisco Catalyst 9100 Access Points.
• Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We’re looking for a detail-orientated People and Culture Administrator to ensure the smooth and efficient delivery of our People and Culture function. This new but vital role is responsible for managing day‑to‑day administrative activities, maintaining accurate and compliant employee records and delivering high‑quality support to employees and
managers.

The role is primarily based at the charity office at Birmingham Children’s Hospital, with the requirement to also work from the charity office at Birmingham Women’s Hospital alongside some remote and out of hours working.

As the first point of contact for all People (HR)‑related queries a strong, up‑to‑date
understanding of employment law is essential to provide clear guidance and ensure a positive employee experience.

Key responsibilities include:
• Providing comprehensive administrative support to the People and Culture Manager
across all stages of the employee life-cycle, acting as the first point of contact for
HR‑related queries and ensuring employee records are accurate, up-to-date and
compliant with data protection requirements.
• Maintaining HR systems, ensuring data accuracy and contributing to ongoing system
improvements to enhance efficiency and user experience.
• Supporting the People and Culture Manager by managing employee payroll queries
and updating the payroll system with salary changes, increments, annual leave, work
patterns and other relevant information.
• Providing guidance to staff on self‑service functions, ensuring the HR system is fully
utilised across the charity and all employee data remains accurate and up-to-date.
• Ensuring all payroll instructions are prepared and logged in time for the monthly payroll
by gathering and verifying relevant employee information.
• Coordinating the full onboarding process for new starters, including preparing contracts
and offer letters, completing all pre‑employment checks and ensuring a smooth and
welcoming introduction to the organisation.
• Coordinating inductions for new starters in partnership with managers, ensuring a
positive and engaging onboarding experience including all required training and learning
areas.
• Leading the coordination of training sessions, working closely with the People and
Culture Manager to ensure effective planning and delivery.
• Managing all administrative aspects of the recruitment process, including preparing
recruitment documents, organising recruitment timelines, drafting and posting job
adverts, logging applications and supporting the smooth delivery of recruitment
campaigns.
• Supporting and driving People Team projects, events and continuous improvement
initiatives, contributing to a positive and meaningful impact across the charity.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Information Security Manager

£55,000 per annum

37 hours per week

Farnham, Surrey, with opportunity for hybrid working.  Cross site working required.
 

About us

Phyllis Tuckwell are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our support teams are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this, we are investing in our digital capability to better support care, improve efficiency, and strengthen how we work as an organisation.

We are seeking an Information Security Manager to shape how our information security is built into a new environment from the outset, rather than retrofitted later.  Whilst good progress has already been made in our cyber security and information governance provision across the organisation, this exciting, new role will take the next step in managing and developing a more structured, consistent, and visible approach, seeking to embed good practice and build confidence.   

This is not a purely technical or policy focused role.  It will be responsible for ensuring our systems and information are safe, resilient, and used responsibly, helping our teams make secure choices in their day-to-day work, and educating staff to understand what this means in practice. The role will play an integral role in ensuring everything we do, and deliver, is secure by default and will ensure a practical, solutions focused approach to risk, helping teams move forward with confidence, building a positive security culture across the organisation.  

This is a key role at an important point for the organisation.  It will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.

The role will operate under the strategic direction of the Director of IT, Estates and Digital Transformation, while acting as the organisation’s recognised subject matter expert in cyber security and information security. They will be the trusted authority in this area, supporting teams across the organisation and providing credible assurance to senior leaders.

Key Responsibilities of the Information Security Manager will include:

• Leading our approach to cyber security, risk management, and incident response
• Developing and improving our information security management system, aligned to standards such as Cyber Essentials Plus and NHS DSPT
• Identifying and managing risks across systems, processes, and suppliers
• Supporting teams to understand and apply good security practice in real-world situations
• Leading response to any cyber or data-related incidents, ensuring an appropriate and prompt response with a learning mindset
• Working with senior colleagues, including the SIRO and Caldicott Guardian, to provide assurance and oversight
• Building awareness and confidence across the organisation through training and engagement
• Ensuring security is built into new systems, projects, and supplier relationships from the outset

• Develop and deliver engaging information security training and awareness campaigns
• Promote a positive, non-blame culture where people feel confident to report incidents or concerns
• Provide practical advice that helps teams make secure choices in day-to-day work
• Act as a visible and approachable subject matter expert across the organisation

About the candidate

Candidates should possess a balanced skillset across technical cyber security and governance, risk, and compliance (GRC) combined with the ability to translate this into clear, organisation-wide governance and assurance.  They will be comfortable with detail, whilst also providing proportionate, practical oversight at an organisational level.  They should demonstrate:

• Strong technical grounding in cyber security including networks, endpoints, identity, vulnerabilities, and incident response
• Experience in applying that knowledge to real world risk management, not just theoretical controls
• Good understanding of governance, assurance, and security frameworks such as Cyber Essentials Plus, ISO 27001, and NHS DSPT
• Ability to move comfortably between technical detail and clear, plain-English communication for non-technical audiences
• Experience in providing assurance to senior stakeholders such as risk reporting, audit, or governance forums
• An enabling, solutions-focused approach with the ability to balance risk, with the need to get things done
• Strong focus on behaviour and culture, not just controls and policy
• Able to challenge constructively while helping teams find workable solutions
• Comfortable influencing across teams and building trusted relationships

Relevant qualifications or certifications such as CISSP, CISM, or Security+ are helpful.

Whilst a hospice background is not required, applicants should understand the importance of working in a people-focused, regulated environment.

We Offer:

Excellent Benefits

• · Six weeks paid holiday plus public holidays
• · Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• · Health Cash Plan Scheme
• · Employee Assistance Programme
• · Staff Benefit Scheme
• · Blue Light Discount Card

Career Development

• Leadership Development
• Skill Development, Project-Based Learning and Diverse training courses
• Apprenticeships
• Coaching
• Cross Departmental Projects

 

A Great Place to Work

• ·Equal Opportunities employer
• ·Flexible working
• ·Supportive colleagues
• ·97% of our staff are proud to work for Phyllis Tuckwell*

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

 

Interested?

If you are looking for a role where you can make a tangible difference, not just manage compliance, we would like to hear from you.  For further information regarding the role or to arrange an informal visit please contact Graham Mayers, Director of IT, Estates and Digital Transformation.  If you have any questions about the recruitment process, contact HR.

 
Closing date for receipt of applications: 10th May 2026. 

Interviews to be held week commencing 1st June 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
 

This post is subject to a standard Disclosure and Barring Service check.