Policy communications manager jobs in Central london, greater london

ROLE OVERVIEW AND PURPOSE

This is a specialist youth work role with two complementary areas of practice focus: (a) gender-responsive work with girls and gender-diverse young people experiencing or at risk of violence, harmful practices, exploitation, and coercive control; and (b) inclusive practice with neurodivergent young people whose support needs are routinely missed by mainstream youth provision.

VAWG specialism is the primary area of expertise for this role; SEN-aware practice is a complementary area of focus, supported by mentorship and consultation from Angel Shed Theatre and external SEN expertise where deeper input is needed. The role is designed to ensure that the cohorts most often underserved by violence-reduction provision — particularly neurodivergent girls — are reached and supported well.

The post holder will work within MGWT's trauma-informed practice framework, in close collaboration with the Dahlia Project on harmful practices, and within Andover's operational vision.

KEY AREAS AND OUTCOMES

Specialist practice — VAWG and gender-responsive work

• Lead on the design and delivery of a weekly girls and gender-diverse group at Andover, with structured progression and trauma-informed group work practice

• Provide 1:1 keywork to young people experiencing or at risk of gender-based violence, harmful practices (FGM, forced marriage, breast ironing), online and image-based abuse, and coercive control

• Hold a clear understanding of safeguarding pathways for harmful practices and serious youth-on-youth violence, working closely with MGWT's Safeguarding Lead and the Dahlia Project

• Support the wider Andover team to develop gender-responsive practice across all sessions

• Contribute to safety planning for individual young people in collaboration with the Safeguarding Lead

Specialist practice — SEN-aware and neurodivergent-inclusive work

• Co-design and deliver a sensory-aware parallel offer for neurodivergent young people, in partnership with Angel Shed Theatre

• Provide adapted 1:1 support to neurodivergent young people, including those with and without formal diagnosis

• Build and sustain referral relationships with SEN services, schools' SENCos, and partner organisations including the LYTP SEND project

• Support the wider Andover team to develop SEN-aware and trauma-informed practice across all sessions

Outreach, engagement, and youth voice

• Build and sustain trusting relationships with young people from the cohorts the role is designed to reach

• Lead on outreach and engagement activity to reach young people not currently accessing the service, particularly girls, gender-diverse young people, and neurodivergent young people

• Support the embedding of youth voice in the design and review of the specialist offer, with paid lived experience contributors where appropriate

Safeguarding and partnerships

• Maintain up-to-date knowledge of safeguarding pathways relevant to VAWG, harmful practices, and SEN-related vulnerability

• Identify and escalate safeguarding concerns to the Designated Safeguarding Lead in line with policy

• Work in partnership with the Dahlia Project, Angel Shed Theatre, and external specialist organisations to maintain the quality of practice

• Participate in multi-agency meetings as needed for individual young people

Reporting and learning

• Maintain accurate records of 1:1 keywork, group sessions, and outcomes

• Contribute to the monitoring and evaluation of the VRU Stronger Futures programme and other relevant funded streams

• Contribute to learning and reflective practice across the Andover team

This job description is a broad outline of your main responsibilities. Manor Gardens' employees may be required to undertake other work at times in order to provide flexible services. In addition, all employees are required to:

• Support the broader mission and objectives of MGWT and contribute to its overall strategy

• Contribute to the shared operational effectiveness of MGWT through attendance and contribution to organisational team meetings and working groups

• Ensure organisational data collection and reporting processes are completed as required

• Know and adhere to MGWT policies and procedures

PERSON SPECIFICATION

a)  Specialist knowledge and experience of working with women, girls, or gender-diverse young people affected by violence, harmful practices, exploitation, or coercive control

b)  An understanding of neurodiversity, with willingness to develop SEN-aware practice further through mentorship from Angel Shed Theatre and external training

c)  JNC qualification in youth work, social work, or a related qualification (or working towards), or equivalent specialist experience

d)  At least two years' experience of working with young people in a youth work, community, or specialist support setting

e)  A strong understanding of trauma-informed practice and the principles of safe disclosure

f)  Knowledge of the safeguarding landscape relating to VAWG, harmful practices, and exploitation, including referral pathways in Islington or comparable boroughs

g)  Experience of running group work for young people, including closed groups, with structured progression

h)  Experience of 1:1 keywork or casework with young people experiencing complex harm

i)  Strong relational and communication skills with young people whose trust is hard-won

j)  Ability to work flexibly across after-school and school holiday provision, including evening hours

k)  Lived experience of any of the issues this role addresses is welcomed and valued, although not required

l)  A mature, thoughtful, and reflective approach to equalities, diversity, and the intersection of gender, race, disability, and class

m)  Good IT skills and the ability to maintain accurate records

n)  Willingness to engage in regular reflective supervision

About us

At Providence Row, you’ll work directly with people facing real barriers – homelessness, low confidence, disrupted pathways – supporting them to build skills, access opportunities, and move forward.

We’re looking for a Progression Coach who can turn support into progress. This means going beyond conversations – maintaining momentum, driving outcomes, and knowing how to move people forward, even when progress isn’t straightforward.

Progression means movement into training, work experience, employment, or other agreed next steps that increase independence.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

What you’ll be doing

You’ll play a central role in a busy, high-impact service:

· Deliver high-quality 1:1 coaching and Information, Advice and Guidance (IAG), with a clear focus on outcomes

· Support clients to create strong CVs, complete applications and prepare for interviews

· Actively move clients into training, work experience and employment opportunities

· Deliver structured group sessions (employability, digital and life skills)

· Build and maintain effective relationships with employers, training providers and partners

· Manage a varied caseload, balancing engagement with progression and outcomes

· Maintain accurate records and demonstrate impact through clear, consistent data

This role requires pace, judgement and consistency. You’ll need to balance support with accountability and ensure that every interaction contributes to forward movement.

What we’re looking for

This role will suit someone who is:

· Experienced in supporting people facing multiple barriers to progression (e.g. homelessness, long-term unemployment, low confidence)

· Confident delivering both 1:1 coaching and structured group sessions

· Able to challenge constructively as well as support

· Focused on outcomes, not just activity

· Organised, resilient and able to manage competing demands

· Comfortable working in a fast-moving, frontline environment

You’ll need to be someone who can build trust quickly, hold clear boundaries, and consistently move people forward.

Experience in homelessness or a similar setting is desirable.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 24 May 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles, and believe in the power of community, resilience, and connection.   

Role Mission. 

To ensure that Scotty’s understands and demonstrates the impact of its work — through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness.  

This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do.  

The key responsibilities of this role are:  

Impact Measurement  

• Develop and maintain frameworks to measure the outcomes of all services and programmes.  

• Ensure Success Measures (KPIs) and qualitative feedback tools are aligned to our Theory of Change.  

• Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services.  

• Design simple, automated reporting processes to reduce manual admin and improve data use, making effective use of Scotty’s CRM.  

Research & Insight  

• Lead internal research projects using beneficiary data, surveys, and feedback loops.  

• Scope and manage external research partnerships with academic institutions or sector bodies.  

• Design and deliver surveys to beneficiaries and the wider bereaved military community  

• Produce evidence to support service development, strategic decisions, influence national policy, and funding bids.  

• Lead our existing advisory group (for children and young people) and establish new groups as required (e.g. for adult services).  

• Ensure that lived experience remains at the heart of the charity’s focus on understanding the need.  

• Ensure that Scotty’s have access to the most up to date research within the bereavement, military, Children & Young People and Family Support sectors. 

Communication of Impact  

• Create clear, accessible insight reports and data summaries for internal and external use  

• Lead the delivery of the annual Impact Report (content, structure, coordination with teams).  

• Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories.  

• Work with the Outreach Squad to ensure impact is integrated into campaigns and storytelling.  

Learning & Collaboration  

• Act as the internal ‘voice of insight’ – bringing beneficiary perspective and data into key conversations.  

• Contribute to team training on evaluation, feedback collection, and outcomes thinking.  

• Participate in cross-functional planning, especially with the Service Delivery and Outreach Squads.  

Policy (Light Touch)  

• Track key developments in bereavement, the Armed Forces, and children, young people and families policy  

• Produce brief summaries or ‘position snapshots’ where relevant to Scotty’s mission  

• Build relationships with other research and impact professionals in the sector  

The 30-day goals for this role are: 

• Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

• Develop a deep understanding of our current Success Measures, Impact measurements and Theory of Change.  

• Reviewing research and data produced by the charity and related external research previously published.  

• Understand the data structure and reporting capabilities of Salesforce (CRM).  

• Understand existing commitments (e.g. funder report, impact reports etc).  

• Taken ownership of our 2026 Community-wide survey (project will be handed over upon start).  

The 60-day goals for this role are: 

• Audit current data quality and gaps across the F-Team Programmes.  

• Worked with the Families Team to develop the first adult lived experience advisory group.   

• Reached out to relevant impact and research groups to introduce yourself, particularly those attached the military or bereavement charitable sectors.  

• Identified 1-2 relevant conferences or forums for Scotty’s to present at.  

• Build ideas, working with the Head of Service, that can help teams improve current Success Measures and Impact measurements. 

The 90-day goals for this role are: 

• Held at least 1 adult lived experience advisory group session.  

• Created and shared the first quarterly Impact Review for internal use.   

• Fully taken accountability for impact reporting and research projects within the charity and able to demonstrate a clear plan of action for the rest of the year.  

• Proposed an outline for the Annual Family Feedback Survey in September.  

• Start to co-ordinate the 2026 Impact Report 

About You 

Must-Have  

Proven experience in research and impact evaluation, ideally in the charity or public sector  

Strong skills in data collection, survey design, and analysis  

Excellent written communication and reporting skills  

Able to translate data into real-world insight  

Experience of CRM databases and producing reports from them 

Knowledge and experience of the principles of involving those with lived experience, including co-design and co-production 

Nice-to-Have  

Experience working with or around the Armed Forces community  

Understanding of trauma-informed or bereavement support practices  

Experience producing Impact Reports or funding insight packs  

Familiarity with Salesforce or CRM data tools  

Some knowledge of public policy or third sector trends  

Additional Information

• The role may require occasional evening or weekend work

• Enhanced DBS check required

• Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

The Senior Fundraising Executive (Grants) leads on bid-writing and relationship building with grantmakers (Trusts/Foundations/Public). The candidate will be a key player in the Grants team alongside the Director of Development (Grants/Major Gifts) and Development Officer. Create has seen its fundraising increase significantly in recent years, as it fulfils its ambitious plans to double its reach by its 25th anniversary in 2028. The Grants team is responsible for securing over 50% of the charity’s income, managing an extensive portfolio of T/F/Public funders, approaching a well-researched pipeline of potential funders, and researching prospects. The successful candidate will share Create’s commitment to the transformative power of the creative arts within community settings, with exceptional written and verbal communication, research, organisational and IT skills, and meticulous attention to detail.

The Talent Set are delighted to be partnering with Our Future to recruit their new Head of Scaling (Maternity Cover)

Our Future is a growing organisation working to put communities in control of their town’s future. We support local people to shape a shared vision, drive change from the ground up, and unlock long-term funding while influencing national policy to better support community-led change.

Having started in Grimsby and expanded to Rochdale, we’re now building a national movement.

The Role
As Head of Scaling (maternity cover), you’ll lead delivery of our plans to scale impact, including the growth of the Our Future model nationally, supporting towns to adopt via diverse scaling delivery models, and the delivery of tools and products to support this work.

You’ll support the infrastructure, partnerships and programmes that help towns take control of their future. This is a hands-on leadership role that blends strategy and delivery. You’ll work alongside others to turn ambition into action and build something that lasts.

This role begins with a handover period working alongside the current Head of Scaling, with a focus on getting up to speed with Our Future's newly developed scaling strategy and preparing for its delivery. From May 2026, the organisation will be transitioning from strategy development into active delivery- and this will be the primary focus of the cover period. The incoming Head of Scaling will play a central role in driving that transition forward, turning plans into action across all areas of the scaling programme.

Key Responsibilities

• Delivering Our Future’s scaling plans, including identifying new locations, developing pathways and offers for towns, and supporting pipeline activity
• Testing, iterating and piloting delivery models, including preparatory work for new approaches such as cohort delivery and capturing learning for replication
• Building and maintaining strong relationships with local authorities, national partners and funders
• Developing and sustaining a network of expert partners across civic participation, investment, community business and place?based change
• Lead the codification and scaling of Our Future’s model, ensuring tools, products and learning are embedded and shared effectively.
• Contribute to wider organisational priorities, supporting business development, collaborating with key internal stakeholders, and strengthening learning and impact across the organisation.

Experience & Skills
You will bring:

• A strong track record of delivering complex, multi?stakeholder programmes across multiple locations
• Experience turning strategies into practical tools, playbooks or learning models for diverse audiences
• Proven partnership?building experience across UK public, private and community sectors
• Strong communication skills across a range of audiences and channels
• A test?and?learn mindset, balanced with delivery focus

Knowledge & Understanding

• Understanding of social investment, grant funding or sustainable income models
• Experience in community development, civic engagement or place?based regeneration
• Familiarity with the UK policy and funding landscape
• A strong belief in the potential of people and places to drive change

Personal Qualities

• Proactive, delivery?focused and comfortable with complexity
• Self-starter with entrepreneurial energy
• Relational and grounded, with the ability to build trust and long term relationships on behalf of the organisation
• Strategic thinker who can also deliver operational detail
• Optimistic, pragmatic and adaptable
• Values?driven and aligned with Our Future’s joyful, generous and action?oriented culture

What We Offer
 

• We offer the ability to work compressed hours in a 4-day working week, with a focus on high quality delivery and outcomes not hours. We prioritise wellbeing and flexibility, but we’re also a small and agile team. When key moments or deadlines come around, we all pitch in and support each other
• 25 days’ holiday + bank holidays
• 10% employer pension contribution (3% employee)
• Flexible, values-driven working culture

How to Apply 
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button.

Please Note: All speculative/ direct CVs sent will be forwarded to The Talent Set for review. 

Commitment to Diversity 
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. 

Job Description

Key responsibilities:

1. Events Marketing

• To oversee the scheduling, production and distribution of promotional e-mails for our events. Liaise with comms team to promote events across AvMA media platform To work on the development of the events pages on the new AvMA web site. Ensuring event web pages are kept up-to-date. To carry out data analysis and web analytics to determine what people are responding to and to highlight the areas we may need to focus/re-focus.

Events Logistics & Management

• In conjunction with the Head of Events, to undertake the production and organisation of events, including inviting and liaising with speakers and arranging event logistics. Effective liaison with speakers, ensuring they have all the information required to participate in the event and providing deadlines for receiving their presentation and biography. To work on site at events as required and run smaller events on your own. Duties will involve setting-up and administering registration, liaising with the venue, greeting speakers and exhibitors, dealing with enquiries from delegates and making sure the event runs smoothly. Production of the online conference documentation, to include speaker presentations.

Research & Event Development

• Help identify and research potential subject areas on which we may want to run events. Keep a close eye on the medico-legal events sector market and other events taking place. Help identify potential new sponsors and exhibitors for our events.

Events CRM

• Develop a sound understanding of AvMA’s new CRM, ensuring we optimise it for the efficient and effective marketing of events.
• To assist if/as required with bookings and booking queries for AvMA’s events.

Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
• To undertake other duties commensurate with the post as may be required.
• Deputise for the Head of Events when necessary 

Person Specification

Essential:

1. An understanding of, and commitment to, the values and objectives of AvMA.
2. Excellent interpersonal skills, with the ability to develop effective and positive working  relationships with a wide range of individuals and organisations.
3. Highly motivated self-starter with the ability to manage and prioritise workload and meet targets.
4. Excellent written and verbal communication skills. Confidence in liaising with speakers, sponsors and delegates.
5. Experience of organising events and on-site management of events, including in-person and online events/webinars.
6. Marketing copy writing ability, proof-reading skills, outstanding attention to detail.
7. Experience of using e-mail marketing platforms (e.g. Dot Digital) and social media to promote events and maintaining event web pages.
8. A high level of IT and digital literacy skills, including Office 365, Microsoft Dynamics and Adobe  In Design
9. Staying calm under pressure, a proactive and solutions focussed approach to problem-solving, ability to independently think on your feet.
10. Demonstrable commitment to Equality, Diversity and Inclusion

Desirable:

• Experience of working within a charity.
• Experience of working in healthcare and legal sector events.
• Knowledge or experience of healthcare, the NHS or patient safety work.
• Understanding/experience of Search Engine Optimisation.

About Action Tutoring
At Action Tutoring, we believe every child should be given the opportunity to succeed in school. But in the UK today, young people from disadvantaged backgrounds are less likely to 

achieve the grades they need to progress in life. This isn't because they are any less able; they have less access to the tools to help them reach their potential. 
 

We don't think this is fair. We know tutoring is an effective way of improving academic attainment and so we harness the power of volunteer tutors to bridge the gap and ensure this help can be accessed by every pupil who needs it, not just those who can afford it. 
 

We specifically help pupils facing socio-economic disadvantage and who are at risk of leaving primary or secondary school without reaching national standards in their exams. We work in partnership with schools in different cities and regions across the UK, delivering weekly tutoring in English or maths to those pupils who need it most. 
 

About the opportunity
The Director of Finance and Operations works closely with the CEO to build the organisation, operations and systems to enable us to scale and respond to emerging opportunities. A critical strategic role, they are a hands-on financial leader that brings strategic insight and challenge. Passionate about our mission, they lead a small team and use their experience and expertise to make our strategy a practical reality.

Closing date: Sunday, 17th May 2026
Interviews:Thursday, 28th and Friday, 29th May 2026, in our London office. There will be a second round of interviews.
Start date: Ideal start date is asap. However, we’re happy to wait for the ideal candidate.
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours. 
Place of work:  Hybrid/flexible. This role requires 6 days a month in our London Office, Fivefields, Grosvenor Gardens, London SW1W 0DH.

Duties and responsibilities
 
Finance

Lead financial strategy and long-term planning to support the development of the organisation, as well as holding overall responsibility for finance processes and controls. 
 

Operations

Drive continuous improvement of operations to increase productivity, quality of delivery and value for money. With the operations team, provide oversight of all operational matters to ensure compliance and the smooth running of the organisation.
 

HR and team development

Action Tutoring has a Head of People & Culture who oversees day-to-day HR operations. However, with a permanent staff team of around 60, this role holds strategic responsibility for talent development and HR processes. This includes training and development strategy, effective diversity and inclusion policies and regular reviews of performance and reward systems.
 

Senior Leadership 

As one of the four members of the Senior Leadership Team of Action Tutoring, you will contribute to leadership decision-making, representing your own areas of expertise but also advocating for the best strategic options for the charity as a whole. 
 

Legal compliance, risk management and governance

This role ensures legal compliance of the organisation.
 

Line management

Overseeing a small team, this role has direct line management responsibility for the Head of People & Culture, the Operations Manager, and the Senior Finance Officer. You will also, with support from your team, manage relationships with external support agencies, including the outsourced management accountant, IT support company, and HR and employment law consultancy.
 

This role also plays a key part in a number of internal working groups, including leading the Digital Systems working group and serving as a member of both the Sustainability and Diversity, Equity and Inclusion working groups.
 

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification
 
Qualifications criteria: 

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Deep finance and operations experience as well as a track record of strategy development. You will have significant experience overseeing finances and managing budgets and be able to demonstrate a high level of understanding of financial management and forecasting within a fundraising setting. Familiarity with charity accounting and SORP will be essential. 
• Someone with the ability to see the big picture and lead long-term strategy while being able to zoom into the detail and set high-expectations for the team and wider organisation. 
• An excellent eye for detail and an experienced project manager who relishes delivering long-term projects through to completion, you will be a self-starter with a strong ability to take initiative to drive change.
• An ability to identify areas for organisational development and growth. You are someone who leads change and development. Alert to reputational risk, proactively preventing errors.
• An established track record in delivering results in a growing environment at the management level.
• Experience with a range of business functions and systems, including budgeting, finance, legal, IT and human resources or a willingness to build expertise in these areas.
• Understanding of developing policies and procedures; experience in good governance practices, including:
  • Familiarity with routine HR legislation and processes.
  • A good understanding of GDPR compliance and processes.
  • Familiarity with reporting at Trustee level (or equivalent). 
• Excellent team leadership skills. 
• A commitment to equality, diversity and inclusion. 
• A commitment to the mission and values of Action Tutoring.
• A commitment to promoting and safeguarding the welfare of children.
• Always aiming to help more pupils and have a bigger impact, we continually seek ways to improve tasks, processes and culture.

You will likely be more successful in this role if you have: 

• Additional formal qualifications relevant to the role (e.g. qualified accountant, MBA, CIPD Level 7).
• Experience or knowledge of safeguarding procedures.
• Digital transformation project management.
• Experience in the charity sector or the education sector, particularly in charity legislation and accounting.
• Experience in monitoring and evaluation processes and/or school data.
• Experience in improving systems and processes.

JOB TITLE: Membership Executive (Wales and Ireland) 

CONTRACT: Permanent, Part Time (21 hours per week) 

ORGANISATION: Royal Life Saving Society UK (RLSS UK) 

DEPARTMENT: Membership and Education

LOCATION: Home/Field based 
*with regular travel throughout Wales and Ireland, and to RLSS UK HQ, where required 

REPORTS TO: Head of Membership 

SALARY: £27,308 (Grade E) *Pro-rata for Part Time Hours

 
ROLE OVERVIEW 
We are seeking a self-motivated, personable, and enthusiastic individual to work as part of a team to support and grow our Branches and our lifesaving clubs as well as developing and grow recognition of and participation in Lifesaving Sport.

Pivotal to the role will be the collaboration with external agencies and branches and clubs in Wales and Ireland, to strengthen and publicise our water safety education throughout the region together with supporting the needs of clubs in the region. 

KEY TASKS, ROLES, AND RESPONSIBILITIES 

• To build and maintain productive relationships with organisations involved in the field of water safety, particularly with Water Safety Wales, Water Safety Ireland and associated partners including attendance at relevant meetings in coordination with the RLSS UK team
• To actively recruit and increase the number of clubs affiliated to RLSS UK 
• To support our Branches and their work in the regions through ongoing communication, sharing RLSS UK updates and feeding back on Branch activities and requirements
• Understand the water safety and drowning prevention geographical landscape across Wales and Ireland and actively seek to enhance lifesaving provision in areas of low activity 
• In partnership with the Volunteering and Events Team and Sports Committee, continue to develop and grow participation in Lifesaving Sport 
• Support clubs to achieve and maintain the appropriate accreditation in line with RLSS UK requirements and policies 
• Support clubs to ensure they have the appropriate status, governance, and structure to enable them to be sustainable and effective 
• Support clubs, branches and working groups to offer effective pathways for the development of talent, growth, and retention of members 
• Support clubs to ensure they are compliant with the safeguarding requirements set out by RLSS UK 
• To support clubs to have an affective and appropriate workforce in place, including supporting them to recruit, train and retain 
• Contribute to RLSS UK’s Equality, Diversity, and Inclusion work to ensure affiliated clubs grow their capability to ensure every community enjoys water safely 
• Ability to attend occasional evening events 
• Willingness to travel throughout Wales and Ireland as required

Other Duties & Responsibilities 

•  Lead on and support ad hoc projects as required 
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. 
• To demonstrate and uphold the Society’s values and behavioural standards 
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers 
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date as part of RLSS UK’s compliance programme. 

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. 

PERSON SPECIFICATION 

Essential Relevant Experience, Skills and/or Aptitudes 

• Experience of working with volunteers and sporting clubs 
• Experience of planning, prioritising, and managing a varied work programme and number of projects 
• Experience of effective liaison with external stakeholders to deliver outcomes and impact 
• Able to communicate effectively with people at all ages and all levels 
• High level of computer literacy 
• Excellent accuracy in numeracy and literacy 
• Ability to act on own initiative and to work as part of team with excellent interpersonal skills 
• A positive ‘can do’ attitude 
• Hold a Full UK Driving License, or have the ability to travel

Desirable Relevant Experience, Skills and/or Aptitudes 

• An understanding of lifesaving and water safety sector/community 
• An understanding of working with branches
• An understanding of the aquatic sector and the structure of lifesaving clubs across the UK and Ireland 
• Demonstrable experience of increasing participation in underrepresented groups 
• Experience of working with governing bodies 
• Sport or Community Development qualification 
• Demonstrable experience of running or being involved in a sport club 
• Ability to adopt a flexible approach to work to meet the needs of the role 

YOUR STRENGTHS 

Personable – You can communicate effectively with people at all ages and levels. 

Relationship Building – You can develop positive and long last relations with clubs, organisations, and partners. 

Flexibility – You remain adaptable and flexible in the face of unfamiliar or changing situations.

Empathy – You readily identify with other people’s situations and can see things clearly from their perspective. 

Initiative – You take independent action to make things happen and to achieve goals. 

Resilience – You deal effectively with setbacks and enjoy overcoming difficult challenges. 

Optimism – You remain positive and upbeat about the future and your ability to influence it to your advantage. 

Developing Others – You promote other people’s learning and development to help them achieve their goals and fulfil their potential. 

YOUR APPLICATION

Please send your CV and a Cover Letter outlining why you should be our next Membership Executive (Wales and Ireland) 

Closing Date – 5pm, Wednesday 13 May 2026

Interview Date – Thursday 21 and Friday 22 May 2026 our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits
• Free RLSS UK Membership
• Free tea and coffee at HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader

£36,250 - £39,500 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Senior Evidence Officer to join our Data and Evidence team, who make sure our work is informed by the latest prostate cancer research. The team build and maintain our evidence base and turn complex findings into clear insight that helps drive change and improve outcomes for men.

As our Senior Evidence Officer, you’ll review and interpret clinical and scientific evidence on prostate cancer to inform Prostate Cancer UK’s positions and priorities. You’ll lead projects that ensure our strategic activity is underpinned by robust evidence, helping identify the health policy and clinical practice changes that will make the biggest difference for men.

You’ll analyse new and emerging research, making sure clinically effective advances are reflected in our strategic work. You’ll also design and lead in‑house research studies from start to finish, from developing objectives and writing protocols through to analysing and interpreting results, alongside carrying out evidence reviews to address gaps in knowledge.

Working closely with colleagues across the charity, you’ll contribute to horizon scanning so we stay informed about developments in research and clinical practice. You’ll support teams to use evidence accurately and confidently, work with policy and health influencing colleagues on technology appraisals and consultations such as NICE and SMC and respond quickly to evidence requests from across the organisation, including the media team.

If you enjoy working at the intersection of research, policy and real‑world impact, and want to use evidence to improve outcomes for men affected by prostate cancer, this role offers the chance to make a real difference.

What we want from you

We’re looking for a Senior Evidence Officer who enjoys working with evidence and using it to inform meaningful change. You’ll be confident critically appraising a wide range of evidence sources and drawing balanced conclusions about how that evidence should be used. You’ll be comfortable working with both qualitative and quantitative data, including interpreting statistical outputs from clinical trials and audits. You’ll likely have experience working at postgraduate level in health sciences, or equivalent practical experience gained through your career.

You’ll have experience designing and leading research or analysis projects that generate new evidence, and you’ll feel confident supporting others to develop sound research methods. You’ll also have a good understanding of how health services and systems work across the UK, including the data sources that support them.

You’ll be a clear and credible communicator, able to explain evidence in a way that lands with a wide range of audiences. You can move easily between writing technical research papers and creating accessible summaries for non‑specialist audiences, translating complex information into plain English. You’re comfortable working across teams, juggling different requests for evidence and responding accurately and on time.

Experience of conducting literature reviews, including rapid, semi‑systematic or full systematic reviews and broader evidence syntheses, would be a bonus.

We know that not everyone will meet every part of the criteria listed above. If you feel excited about the role and bring transferable skills or relevant experience, we’d still really like to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. 

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply

Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

Please note, unfortunately we’re unable to offer sponsorship at the moment.

The closing date is Sunday 10th May 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled from the week of Tuesday 26th May 2026. We’re expecting the interviews for this role to be held online.

Job Title:                     Case Worker – CAPSA Services (Culturally Appropriate Peer Support and Advocacy)  

Reports to:                  CAPSA Team Manager

Geographic focus: Lambeth

Salary:£30,500

Hours of Work: 37.5 per week (flexible working available)

Duration:                    2 Year Contract (with a potential to extend)

Benefits:26 days annual leave plus bank holidays, pension contribution, Employees' Assistance Programme.

Purpose of the role

The CAPSA (Culturally Appropriate Peer Support and Advocacy) Worker role has been specifically designed to support Black people using the secondary mental health system. As a CAPSA Worker, you will provide both Generic Mental Health Advocacy and Independent Mental Health Advocacy (IMHA) to eligible individuals, including people detained under the Mental Health Act(MHA) 1983/2007, conditionally discharged restricted patients, those under Guardianship, and those on Community Treatment orders, as well as individuals considered for section 57 treatments.

You will play a key role in ensuring that the perspectives of Black service users are recognised and respected, addressing their unique and multiple needs, and promoting access to advocacy for all eligible individuals. You will raise awareness of advocacy, rights under the MHA, and the CAPSA service among professionals, individuals, and agencies.

In addition to direct advocacy, you will contribute to service development by supporting an effective administration system and helping evaluate the impact of advocacy for both service users and commissioners.

As part of CAPSA’s race-led approach to systems change, you will also help challenge systemic racism in mental health services, embed culturally competent practice, and promote equitable care within South London and Maudsley NHS Trust (SLaM).

Job summary

Black Thrive Lambeth has developed a co-designed, culturally appropriate peer support and advocacy service (CAPSA) on behalf of the Living Well Network Alliance (LWNA). CAPSA provides support to Black community members with mental health needs through peer support and advocacy, led by individuals with lived experience or lived understanding of mental health challenges. The service creates a space where experiences are respected, accepted, and valued equally.

The role involves building positive relationships with Black service users; offering one-to-one and group advocacy; supporting self-advocacy; gathering and sharing information to inform decision-making; and preparing monitoring reports and feedback. Advocates ensure that the views, wishes, and needs of Black service users are heard and acknowledged, addressing the impact of racism within traditional mental health services.

Duties and responsibilities

Key Responsibilities:

Advocacy & Support for Black Service Users

• Work with individual Black service users to provide culturally informed advocacy, support, and representation to assist them in decision-making related to their care, treatment, and legal status.
• You will manage a caseload of up to 10 clients.
• This will consist of weekly meetings with clients and supporting them around their care in the mental health system, this will be both within inpatient services and CMHTs (Community Mental Health Teams) as well as in the community.
• Support Black service users in developing and maintaining their cultural identity by identifying strengths and advocating for culturally relevant mental health interventions.
• Develop trusting relationships with Black service users within appropriate boundaries to help them express their mental health needs.
• Assist service users in preparing for meetings, attend appointments with them if required, and advocate on their behalf where needed.
• Provide information and updates on the progress of advocacy issues and ensure clients understand proceedings.

Culturally Informed Peer Support & Recovery

• Use lived experience and cultural understanding to promote positive self-esteem and recovery through a culturally informed peer support model.
• Provide practical guidance to Black service users, and where appropriate, their carers, on self-care, resilience strategies, and managing mental health within a race equality framework.
• Promote service user involvement by empowering individuals to communicate their culturally lived experiences and mental health needs to professionals.
• Challenge peer support models, stigma, and discriminatory practices that fail to recognise the cultural needs of Black service users.

Community Engagement & Stakeholder Collaboration

• Work collaboratively with key stakeholders and community members to develop a culturally informed advocacy and peer support model.
• Establish regular advocacy ‘drop-ins’ on wards and in the community, ensuring accessibility for Black service users.
• Signpost service users to culturally relevant community, inpatient, and online resources, as well as mainstream and specialist services.
• Liaise with, and when necessary, challenge NHS professionals, care teams, and local authorities to ensure due process and cultural competence in service delivery.
• To maintain a level of professionalism in all spaces always.

Role Expectations

• Maintain confidentiality, respect service users’ right to privacy, and ensure their dignity is always upheld.
• Keep accurate and timely records of advocacy and peer support work, providing regular verbal and written reports to the line manager.
• Attend team meetings, participate in one-to-one supervision, group supervision sessions, and complete mandatory training in peer support and other job-related areas.
• Raise safeguarding concerns following organisational policies and procedures.

GENERAL

• To attend and participate in meetings held by the CAPSA team and other bodies as required.
• To maintain records of hours worked and to complete accurate expense returns.
• To foster and develop an equality and diversity approach within the role, in line with Black Thrive’
• To promote the service through the distribution of publicity materials, liaising with statutory and voluntary services, and, where appropriate, through the media and presentations to local groups within the agreed company policies.
• To promote the role of advocates both within the Living Well Network Alliance (LWNA) and externally.
• To work well as part of the team in a way that promotes inclusivity and respect in a supportive environment.
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Qualities Required

Each quality is marked as either E (Essential) or D (Desirable).

Experience (E/D)

1. Understanding and/or experience of mental health legislation and the Mental Health journey process in numerous settings – E
2. Lived experience of racism or discrimination in wider society and in the provision of mental health services – E
3. Experience of identifying and meeting the needs of individual people – E
4. Experience and ability to develop and maintain relationships with various stakeholders – E
5. A commitment to working in an anti-racist and anti-oppressive way – E
6. Confidence in challenging stigma and discrimination within structural settings – E
7. Experience of working in an advocacy or healthcare setting – D

Knowledge and Skills (E/D)

1. Understanding and knowledge of assessment of needs – E
2. Excellent interpersonal skills and ability to work with people from a variety of backgrounds and experiences – E
3. Excellent communication skills, both written and oral, including via telephone, in person, over video link, and through presentations, demonstrating confidence and assertiveness – E
4. Emotional resilience and the ability to cope with sometimes challenging people and environments – E
5. Ability to work flexibly to meet varying demands on the service – E
6. Good organisational skills, including timekeeping and ability to travel to different locations – E
7. Excellent computer literacy and a good working knowledge of Microsoft Office – E
8. An understanding and awareness of The Equality Act 2010 – E
9. Ability to act calmly and respond professionally to distress, disturbance, and unpredictability – E
10. Ability to work independently on own initiative and prioritise workload while working as part of a team – E
11. Commitment to learning through work-based learning and mandatory training – E
12. Knowledge of mental health legislation such as MHA 1983/2007, MCA 2017 – D
13. Understanding of the specific role, purpose, and responsibilities of an Independent Mental Health Advocate – D
14. Knowledge and/or awareness of safeguarding issues – D
15. An additional language (e.g., Portuguese, French, etc.) – D
16. Qualifications in Peer Support / Advocacy – D

We welcome applications specifically from Black people of African and Caribbean heritage, as the statutory requirement of the Equality Act 2010, Advance Equality in Mental Health 2020 and Parent Carer Race Equality Framework 2020, in order to address the importance of Black employee safety. These posts are therefore restricted to Black applicants under the Equality Act 2010, Schedule 9 and Part 1.

An enhanced Disclosure and Barring Service (DBS) check will be required. Still, we will treat applicants with a criminal record fairly and not unreasonably discriminate because of a conviction or other information revealed.

The Hampstead Garden Suburb Trust protects, maintains and enhances the unique character of Hampstead Garden Suburb - an internationally important example of early 20th-century town planning and architecture.

The Architectural Support Officer plays a central role in this work. You will support the day-to-day operation of the Trust’s consent process, helping applicants and their advisers with applications, maintaining accurate records, and ensuring decisions are communicated clearly, professionally and with authority.

This is a varied role combining administration, public-facing work and exposure to architecture and conservation. It would suit someone with an interest in the built environment and heritage who enjoys detailed work and engaging with the public.

The role supports a high volume of applications across the Suburb and is central to the Trust’s day-to-day operation.

MAIN RESPONSIBILITIES

Architectural and technical support

• Support the architectural team in reviewing applications, including preparing summaries and assisting with research and policy.
• Maintain a strong working understanding of the Trust’s Design Guidance and relevant policies.
• Assist applicants in understanding how proposals align with the Trust’s requirements while being clear about the Trust’s role and the limits of advice that can be provided.
• Attend occasional site visits with colleagues to view properties and proposals.
• There will be opportunities to contribute to talks and events, depending on interests and experience.

Application and consent process

• Manage the administration of applications for Trust consent, ensuring they are registered, validated and processed efficiently.
• Act as a first point of contact for applicants and their advisers, providing clear guidance on process and requirements.
• Calculate and process application fees; raise invoices and maintain accurate financial records.
• Notify neighbours and manage consultation processes in line with Trust procedures.
• Prepare and issue decision letters and consent documentation.
• Track applications through each stage of the process, ensuring deadlines and actions are monitored and progressed.

Committee and governance support

• Prepare and circulate papers for Plans Committee and Trust Council.
• Take clear and accurate minutes and support follow-up actions.
• Assist in the preparation of reports and recommendations.

Records and systems

• Maintain accurate and up-to-date records of applications, decisions and property information.
• Support ongoing improvements to record-keeping, processes and digital systems.
• Ensure documentation is well organised, accessible and compliant with Trust requirements.

Team and office contribution

• Respond to general enquiries from residents by phone, email and in person.
• Work collaboratively with colleagues to support the smooth running of the Trust office.
• Undertake any other duties relevant to the role as required.

The Sutton Trust believe that every young person deserves access to the skills, networks, and opportunities needed to pursue their dream career. We deliver a suite of employability focused programmes which offer young people enriching professional experience in their chosen industry, and the work of our Programmes Officer is essential to this mission.

The Programmes Officer will play an integral part in the Employability team to help deliver on these initiatives and the long-term aims of the organisation. This role will primarily support the delivery of Pathways Online and Access Apprenticeships (delivered both online and in person), currently covering the Law, Banking & Finance and Engineering sectors. The officer will support programmes in 2 of the 3 sectors highlighted.

This role will sit within the Employability team, which is a subdivision of the Programmes team, led by the Head of Employability. The role will be line managed by the Employability Programmes Manager.

Main duties

• Onboarding of new cohorts of students for our Pathways Online and Access Apprenticeships Programmes

• Delivering both online and in-person events for students across the programmes. Duties include presenting activities, organising logistics, providing technical support, and encouraging student engagement

• Be the main point of contact for students on the programme. Including leading on student comms (newsletter and info packs), responding to student enquiries and building relationships with beneficiaries to ensure that we are provide tailored and impactful support.

• Using student data to monitor engagement and develop strategies to enhance engagement and participation

• Maintaining and updating the Trust's CRM system (Salesforce) to ensure accurate beneficiary details and activity records.

• Arranging and booking of student travel for in person events and work experience placements

• Use our online platform (Sutton Trust Online) to drive student engagement through creating and updating content

• Liaising with external stakeholders such as universities and employers to support logistical and administrative elements of programme delivery

• Supporting on the creation of reports for funders and programme partners based on student engagement and feedback data

• Providing administrative support to the Sutton Trust team as required across our suite of employability programmes

• Responding to student facing inboxes and the Sutton Trust Helpdesk and phoneline to support with enquiries across the programmes team

• Actively working to foster a positive safeguarding culture within all aspects of work

• Other duties as necessary from time to time.

• There is also future potential for the role to expand, encompassing additional programmes and industries as the Trust continues to grow

Person Specification

We welcome applications from individuals who have experience in:

• Programme organisation and delivery, including planning, administration and logistics

• Delivering engaging events for young people, ideally including presentation or facilitation skills

• Providing guidance and support to beneficiaries on an ongoing basis

• Writing impactful copy for communications such as newsletters and/or digital content

• Managing data with CRM systems (e.g. Salesforce);

• Analysing engagement data to generate insights and improve programming

• Programme monitoring and evaluation, reporting, and administration;

• Working within or an understanding of the not for profit sector and/or the higher education sectors;

We are also looking for an individual who:

• Is confident in delivering both online and in person activities

• Has strong organisational skills and the ability to prioritise tasks

• Can build and maintain relationships with diverse stakeholder groups

• Has excellent interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £32,000-£34,000

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check may be required

Interviews

Applications should reach us by 23:59, Monday 4th May, with first round interviews held over Zoom on Wednesday, 13th May, and second round interviews held at our London offices on Wednesday, 20th May.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Prospectus is proud to be partnering with our client, a small, specialist health charity dedicated to improving the lives of everyone affected by Dravet Syndrome.

Dravet Syndrome is a rare, life-long and life-limiting form of epilepsy that affects approximately one in every 15,000 people in the UK (around 2-4,000 people in total). It is a complex epilepsy syndrome so as well as severe, difficult-to-control seizures, people with Dravet Syndrome live with intellectual disability and a spectrum of associated difficulties including with speech and language, mobility, behaviours, eating and sleep. It is also common to have a co-diagnosis of autism and/or ADHD.

Founded in 2008 by a group of parents seeking support and information, DSUK has grown significantly over the past 17 years. Today, DSUK supports nearly 600 registered families across the UK and reaches over 2000 people in total, including parents and carers, siblings and bereaved families. As an organisation they deliver a range of impactful services aimed at improving the lives of beneficiaries through family support, professional education and medical research.

At a time of continued growth for the charity, and as medical advancements in the field continue (including clinical trials for the first gene therapies in rare epilepsy), DSUK are now looking to recruit a strategic, collaborative new CEO to help shape the next stage of their journey.

As the organisation’s new CEO, you will provide inspiring, values-driven leadership across the organisation, holding overall responsibility for the day-to-day operations and long-term growth. You will work closely with the Board of Trustees to develop and deliver the organisation’s next five-year strategy, steering organisational priorities, strengthening culture and ensuring the charity continues to grow, both in terms of scale and in impact. You will lead a small, dedicated, cross-functional team across family support, fundraising, communications and research, driving collaboration across all teams. You will also lead on impact and quality, embedding a culture of learning and continuous improvement. A key part of your role will involve developing and building strong relationships with a range of stakeholders, including families, professionals, researchers, pharmaceutical companies as well as other charities and funders. You will also represent DSUK at relevant conferences and sector events, both in the UK and occasionally internationally.

This is an exciting opportunity to shape the strategic direction of a small, specialist, growing organisation providing life-changing services. To apply for this role, you will be a confident, collaborative leader with significant senior leadership experience in the charity or not for profit sector (experience of working in a rare disease, health, disability or patient advocacy charity is desirable). You will have demonstrable experience of scaling an organisation, and navigating the complexity that growth brings. You will be a skilled communicator, confident at building relationships across health, care or community sectors. You will be resilient, adaptable and comfortable with the breadth and pace of working as a senior leader within a small charity.

If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note, this will be home-based with regular travel across the UK (and occasional international travel). Working hours are Monday to Friday, 09:00–17:30 (however some flexibility for evenings and weekends is required).

Job Description

Job Title: Parent Adviser – SEND

Responsible To: Senior Parent Adviser - SEND

Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)

Hours: 28 hours a week (4 days)

Salary:

Scale 26

£ 36,242.00 - FTE

£ 28,993.60 – actual salary including inner London weighting

Contract:

Fixed term  – until 31 March 2027

Location:

Central London – Office N1 7EU.

(Hybrid working, 1 day working in office). Another working day in the office, will be needed during the induction and training period.

Job Purpose:

The post’s primary focus is to provide specialist education advice primarily by telephone and email, to parent carers with disabled children in the UK. The post holder will be working on the Contact national helpline service. Service hours are Monday to Friday 9.30am to 5pm.

Main Duties:

To respond professionally and with empathy to incoming calls, emails, web form and social media enquiries on SEND and related education issues.

To deal effectively with enquiries by offering specialist education advice, information and relevant signposting.

To provide, information and signposting on the wider concerns of families with disabled children including health and social care.

To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.

To work collaboratively as part of a team, sharing and supporting colleagues to deliver a reliable and responsive helpline service.

To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.

To enter accurate enquiry data on the Contact database in a timely manner ensuring appropriate follow up actions to calls and accurate written notes.

To keep up to date on law and guidance relevant to education in England and to be aware of education law relating to Wales, Scotland, and Northern Ireland.

To communicate, be flexible and responsive, with team members, to ensure coverage of the helpline rota.

To ensure the helpline operates in accordance with confidentiality, safeguarding, privacy and data-protection policies and procedures.

To provide a high-quality service, with commitment to ongoing service development, improvement and good practice.

 General duties

In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.

The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.

Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.

Staff will be expected to attend training events relevant to their specific responsibilities.

Staff will be offered supervision, support and annual appraisal incorporating their training needs.