Qualifications manager jobs in Se6

Are you a creative designer who loves bringing ideas to life through powerful visuals?

We’re looking for a talented Graphic Designer to help shape and elevate the Dogs Trust brand, crafting compelling multi-channel content that supports our strategic goals. You’ll also provide day-to-day guidance to fellow designers, ensuring high-quality, on-brand work is delivered on time, to budget, and to a consistently high standard.

What does this role do?

As a Graphic Designer, you will: 

• develop and evolve Dogs Trust’s visual identity and campaign concepts across digital and print,
• produce a range of marketing materials for internal and external channels, including digital and print assets,
• lead multiple design projects from brief to delivery, working with colleagues and external suppliers to ensure on-brand results,
• champion best-practice design, including accessibility and EEDI, while staying current with trends, tools, and maintaining key brand assets.

This role is a fixed term contract until December 2026. Interviews for this role are provisionally scheduled for week commencing 10th August 2026, and will take place on Teams.

Could this be you?

We are looking for a highly creative and technically skilled Graphic Designer with a strong portfolio across digital and print, excellent knowledge of Adobe Creative Suite, and a solid understanding of digital accessibility and print production. The ideal candidate has strong strategic thinking, attention to detail, and the ability to manage multiple projects while maintaining a consistent brand identity. Excellent communication and collaboration skills, combined with a passion for animal welfare and experience in the charity sector, are essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The administrative coordinator will play a key role in providing administrative, coordination and financial support across AHS. The role focuses on managing core systems, inboxes and documents, ensuring information is accurate, accessible and compliant. Acting as a central point for organisation, the postholder will coordinate meetings, support teams with routine administrative tasks, and contribute to smooth financial processes. They will help maintain effective workflows in a virtual environment, escalating issues as needed to keep daily operations running efficiently.

Main responsibilities

 Administration and systems management

• Manage AHS central inbox(es) and escalate matters to the business administrator and business operations team as appropriate
• Provide day-to-day administrative support including preparing, filing, archiving and retrieving documents
• Manage and update shared digital platforms, databases and documents to ensure accuracy and compliance
• Manage administrative functions such as task tracking in a fully virtual environment

Team coordination and support

• Coordinate in-person, hybrid and virtual meetings and workshops, including scheduling and logistics, for AHS team members and external parties as required
• Provide key administrative support during meetings, including business and study meeting minutes as required

Finance delivery and support

• Support invoice processing, including maintaining accurate records
• Prepare payment requests and documentation in line with internal processes
• Maintain up-to-date financial administration files across shared systems

Operational delivery and implementation

• Provide hands-on support to teams and managers in rolling out new tools, systems and operational processes that are critical for the success of the longitudinal study
• Support the smooth, day-to-day running of business operations, ensuring tasks and processes are completed efficiently
• Identify operational issues or bottlenecks, propose practical solutions where appropriate, and escalate matters to the relevant members of the AHS team

Knowledge, skills and experience

Essential criteria

• Qualified to A level or vocational qualifications, or equivalent, plus some experience in a relevant role
• Experience of working in an administrative role for a hybrid or virtual organisation, preferably a charity or small-to-medium (SME) organisation
• Experience of planning and delivering the logistics to in-person, hybrid and virtual meetings for 10+ team members across the UK
• Experience of financial administration
• Able to manage information electronically through databases and spreadsheets
• Excellent organisational and time management skills with the proven ability to prioritise, at times under pressure, produce accurate work to deadlines
• Excellent communication and interpersonal skills with the ability to take ownership of problems and find solutions
• Proficient in Microsoft Office suite of software

 Desirable criteria

• Experience of working in a health and/or data research environment
• Understanding and experience of using project management tools and techniques

Dimensions

• This is expected to be a full-time post
• AHS is a national organisation, and our activities take place across the UK
• Primarily home working, with flexibility to travel across several geographical locations in the UK

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job. 

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for this position is 11pm Sunday 26 July 2026.  

Interviews are currently expected to be held during the week commencing 24 August 2026.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2025. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Job Title: Peripatetic IDVA

Service/Division: Domestic Abuse Services

Reporting to: Mobilisation and Implementation Manager

Direct reports: None

Salary: £28,000 - £35,000 per annum. The salary offered will be dependant on your level of experience and whether you hold an IDVA qualification

Hours: 35 hours (1-2 days per week working from home depending on placement)

Location: Various locations across London; including some time spent in Hammersmith

Contract Type: Permanent

This post is open to female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. In the future, this role may be subject to Police Vetting but this check will not delay your start in the role.

Job Summary

Advance delivers nationally accredited, high quality domestic abuse services across London. Advance's domestic abuse services are community based and include local authority commissioned advocacy services, co-located projects in a range of settings such as housing and children’s social care, and specialist projects for victim/survivors with different intersecting needs including children and young people.

As a Peripatetic Independent Domestic Violence Advocate (IDVA), you will provide front line support across Advance’s domestic abuse services, covering vacancies across teams to ensure service delivery remains effective and consistent. You will cover a range of roles all involving advocacy and support of people experiencing domestic abuse; some roles may also involve co-locating with partner agencies, delivering training or undertaking triage and assessment work. Your office location and pattern of work will change depending on your placement however all roles offer the opportunity for some hybrid working.

This role is an excellent opportunity to develop skills, knowledge and experience in a range of settings and would suit someone who is passionate about advocating for victim/survivors of domestic abuse. You will thrive in fast-paced environments and enjoy the diversity of working across a range of roles within different teams. An excellent understanding of domestic violence and its effects on women and children is essential, alongside some past experience working directly with victim/survivors of domestic abuse.

About You

To be successful as the Peripatetic IDVA you will need the below experience and skills:

You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge of safeguarding and legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Tuesday 28th July 2026*
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits: 

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Job Title: Head of People

Department: People Team 

Reports to: Chief Operating Officer 

Responsible for:  

• Senior Manager – Recruitment and Training

• People Advisor 

Salary: £55,000 - £60,000 (Dependent on Experience) 

Closing date: 2nd August 

Interviews w/c: 10th August 

Brentford FC Community Sports Trust 

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life. 

As an independent charity working in partnership with Brentford Football Club, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.

Inclusion Statement 

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process. 

Safeguarding Statement  

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions. 

Role Summary 

The Head of People will be responsible for delivering an efficient, compliant and people-focused HR service across the Community Trust, supporting approximately 78 permanent employees and 125 casual workers. 

This is a hands-on operational role with a strong focus on employee relations, HR processes and compliance, payroll coordination and finalisation, and providing practical people support to managers across the organisation. 

The role will directly manage the People Advisor and the Senior Manager - Recruitment & Training Manager, ensuring the effective delivery of recruitment, onboarding, training, compliance, and employee relations. Collaborating closely with departmental leaders, Finance, and safeguarding teams, the People Lead will ensure that people practices, foster a positive employee experience, and promote a culture aligned with the Trust’s values. 

Key Responsibilities 

Leadership and Team Management 

• Provide effective day-to-day leadership and management of the People Advisor and Recruitment & Training Manager. 

• Set priorities, allocate workloads and ensure the People team delivers a high-quality, responsive service across the Trust. 

• Support the development and performance of direct reports through regular coaching, feedback and development planning. 

• Foster a collaborative, customer-focused and solutions-oriented approach within the People team. 

Employee Relations 

• Lead and manage employee relations casework, providing advice and guidance on disciplinary, grievance, absence management, performance, probation and capability matters. 

• Support managers in resolving people issues in a timely, fair and consistent manner, ensuring compliance with employment legislation and internal policies. 

• Liaise with external employment law advisers where required on complex cases and organisational matters. 

• Maintain accurate case management records and identify trends requiring organisational intervention or support. 

• Support organisational change initiatives and workforce planning activity where required. 

HR Operations and Compliance 

• Oversee and deliver the day-to-day delivery of HR processes across the employee lifecycle, including recruitment, onboarding, contract management, employee changes and offboarding. 

• Maintain and continually improve HR policies, procedures and systems to ensure compliance, consistency and operational efficiency. 

• Ensure compliance with employment legislation, safer recruitment practices and safeguarding requirements. 

• Lead HR compliance activity, including supporting external audits and managing safeguarding-related people processes. 

• Prepare and coordinate workforce data, people metrics and management information for senior leadership and Trustees. 

• Ensure employee records and HR systems are maintained accurately and confidentially. 

Payroll and Benefits Safeguarding 

• Lead the monthly payroll process, ensuring all payroll changes are accurately reviewed, authorised and submitted within agreed deadlines. 

• Take responsibility for payroll finalisation and sign-off, working closely with Finance and payroll providers to ensure employees are paid accurately and on time. 

• Coordinate pension administration, employee benefits and life assurance arrangements. 

• Conduct regular audits of payroll and people data to ensure accuracy, compliance and effective record keeping. 

• Act as the key point of contact for payroll and benefits queries. 

Safeguarding 

• Build a strong working relationship with the Safeguarding team, ensuring Safeguarding is continually embedded within the Trust. 

• Work with the Head of Safeguarding on Safeguarding and people initiatives to promote a Safeguarding culture throughout the Trust. 

• Responsible for Safer Recruitment practices and compliance, including internal and external audits. 

Employee Engagement and Wellbeing 

• Lead employee engagement activities, including staff surveys, pulse surveys and wellbeing initiatives. 

• Analyse employee feedback and recommend actions that enhance engagement, retention and culture. 

• Champion wellbeing initiatives and support the delivery of programmes that promote positive mental health and employee wellbeing. 

• Promote inclusive practices that support a positive, respectful and high-performing workplace culture. 

EDI 

• People Lead for the EDI Strategy group, ensuring that EDI strategic objectives are met and taken forward.

• Collaborate with the Senior Manager – Recruitment and Training and the EDI Manager (Club) to ensure EDI training is aligned with Trust values and fosters inclusion across the Trust. 

Governance and Stakeholder Management 

• Work closely with Finance to ensure effective establishment control, headcount management and approval processes. 

• Produce people-related reports, updates and recommendations for senior leadership teams and Trustees. 

• People Lead for the People and Culture Subgroup, reporting to the People and Culture (Trustee) Chair, responsible for preparation and presentation of reports, papers and recommendations. 

• Build strong working relationships with managers across the organisation and with Trustees,and act as a trusted advisor on people matters. 

Direct Reports 

• People Advisor 

• Senior Manager - Recruitment & Training Manager 

Key Relationships  

Internal 

• CEO & COO 

• Heads of Departments and Senior Managers

• Safeguarding Teams

• Trustees

External

• Brentford Football Club: People Team, EDI, Safeguarding 

• Third Party Providers: Payroll and Benefits Providers

Person Specification 

Essential Experience and Knowledge 

• Proven experience in a generalist HR or People role with significant exposure to employee relations case management. 

• Experience of advising and supporting managers on disciplinary, grievance, absence management, performance, probation and capability matters. 

• Strong knowledge of UK employment legislation and HR best practice. 

• Experience of managing and improving HR processes across the employee lifecycle. 

• Experience of coordinating and finalising payroll, working closely with finance teams and external payroll providers. 

• Experience of producing HR reports, workforce data and management information. 

• Experience of managing or supervising team members. 

• Strong stakeholder management skills with the ability to build effective relationships at all levels. 

• Excellent organisational skills with the ability to manage multiple priorities and deadlines. 

• High levels of discretion and confidentiality when handling sensitive employee information. 

• Strong communication and influencing skills with a practical and solution-focused approach. 

Desirable Experience and Knowledge 

• Experience working within a charity, community trust, not-for-profit or social impact organisation. 

• Understanding of the governance, funding and compliance requirements associated with charitable organisations. 

• Experience supporting safeguarding-related people processes. 

• Experience supporting organisational change and workforce planning initiatives. 

• Experience of using Workday HRIS or a comparable HR system. 

• CIPD Level 5 qualification (or equivalent) desirable; CIPD Level 7 advantageous. 

Key Focus Areas 

• Employee Relations 

• Payroll Coordination and Finalisation 

• HR Operations and Compliance 

• Recruitment and Onboarding Oversight 

• People Team Leadership 

• Workforce Reporting and Governance 

• Employee Engagement and Wellbeing 

• Safeguarding Compliance 

• Continuous Improvement of People Processes 

General Trust Accountabilities 

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies 

• To ensure compliance with all relevant legal, regulatory, ethical and social requirements 

• To ensure compliance with the Trust’s Code of Conduct.

• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust 

• To keep confidential any information gained regarding the Trust and its personnel 

• To maintain a flexible approach to work at all times 

Job Purpose: 

The International HR Operations Administrator provides pro-active, generalist HR operations support to all staff. This role involves supporting all aspects of the employee lifecycle, including recruitment, on-boarding and orientation, performance management, learning and development, monthly payroll, benefits administration, as well as assisting with HR administration and the HR system. 

Key to this role is the ability to be efficient and well-organised, as well as to build strong working relationships, and manage HR-related issues in a professional and timely manner. 

Scope and Limits of Authority: 

The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set. 

● This role does not have line management responsibility 

● Assisting with contracting and managing consultants and interpreters 

● Processing personal and confidential staff data 

Key Responsibilities: 

HR Strategy, Planning & Budgets 

● Processing HR activity invoices, ensuring accurate reporting in line with agreed budget criteria 

HR Policies & Processes 

● Supporting staff to understand and comply with HR policies and procedures as needed and raising any concerns to line managers. 

Global Resourcing & Payroll 

● Assisting with all recruitment activity, including finalising job descriptions, planning recruitment activity, placing adverts, support with selection and appointment processes, and scheduling interviews 

● Assisting with the monthly payroll for all staff globally, including providing relevant information to outsourced employment (EOR) and payroll only providers, processing invoices and maintaining relevant records; tracking payroll changes for all staff 

● Assisting with administration related to cost of living reviews (e.g. writing letters, updating the HR system) 

● Assisting with the management of all benefit administration including pension, Employee Assistance Programme, Life Assurance etc. 

● Assisting with the effective on-boarding of new starters and managing the orientation process 

● Assisting with termination / end of employment processes 

● Assisting with consultant due diligence processes as needed 

Staff Engagement & Employee Relations 

● Assisting with employee engagement activities such as staff surveys and employee wellbeing activities. 

● Assisting with staff communication activities as needed andensuring the HR section of the Secretariat Space is accurate 

Talent Management 

● Assisting with the performance management process to ensure reviews are completed on time and documented effectively 

● Assisting with L&D activities by identifying and monitoring training opportunities for staff 

HR Administration & Reporting 

● Draft offer letters, contracts, employee correspondence and paperwork covering the whole employee life cycle e.g: Maternity / new starts / Leavers etc 

● Provide administrative support in various tasks including meeting notes, booking meetings 

● Effectively monitoring the HR team’s shared email accounts 

● Keeping the HR system up to date, supporting staff to use it effectively 

● Maintaining HR records, in line with data protection regulations 

● Contribute to the life and work of the wider Resources team, helping out administratively where necessary 

Cross Team & Cross Secretariat Responsibilities 

● Building, maintaining and developing relationships with colleagues across all teams in the Secretariat, contributing to the delivery of the Alliance mission and Family for Every Child’s strategy 

● Contributing to cross-team work as needed and cross Secretariat project teams 

● Establishing and maintaining efficient administration systems, including digital filing 

● Undertaking any other reasonable duties or projects as required to support the work of the Secretariat 

Self-Management 

● Working in a results focused, open and collaborative way with agility, flexibility and a ‘can do’ mentality, enabling colleagues to thrive in a remote working environment 

● Keep up to date professionally and take responsibility for own professional development 

Person Specification: 

Education, qualifications, knowledge and experience 

Essential: 

● Educated to UK A Level (International level 3) or equivalent qualification or experience 

● Relevant and recent experience working in generalist/operational HR at a similar level 

● Knowledge of HR best practices (UK & International) 

● Experience of working in a fast paced environment 

● Experience of supporting multi-disciplinary teams 

● Experience of remote working 

● Experience of working in a multicultural environment 

● Experience of effective communication at all levels across an organisation 

Desirable: 

● Degree in a relevant discipline 

● Professional qualification in HR

● CIPD membership 

● Experience of embedding HR policy and process 

● Experience of working within a network organisation 

● Experience of working with Google suite 

● Good understanding of charity sector/international development and/or international membership organisations 

● Experience of working with an HR management system 

Skills, personal attributes and behaviours 

Role specific skills 

● Ability to maintain a high degree of confidentiality in relation to a range of information 

● Ability to be responsive to multiple requests 

● Ability to establish rapport with a variety of stakeholders 

● Strong interpersonal skills 

● High level of accuracy and attention to detail 

● Proactive approach to problem solving 

● Ability to prioritise work and work to deadlines within a changing environment. 

The following skills and personal attributes are expected of all staff 

● Flexible and adaptable; willing to contribute to other streams of work and across teams 

● Highly skilled communicator, in different formats, and capable of working across languages and cultures (using translation and interpretation support as relevant) ● Flexibility to work outside typical working hours and across time zones, especially in relation to line management responsibilities and to support cross team working ● Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks 

● Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently 

● Ability to use initiative and work without close supervision, working both as part of a team and as an individual 

● Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, or French is appreciated to broaden the range of language skills within the Secretariat 

Due to the urgency of this role, we’ll be reviewing applications and holding interviews as soon as strong CVs are received. We’re ideally looking for someone who can start immediately, as our superstar currently in the role will be heading off to new adventures on 15 July. Candidates who are available to begin straight away will be prioritised.

As we anticipate a high level of interest, we will only be contacting shortlisted candidates. If you haven’t heard from us by 10 July, please consider your application unsuccessful. We truly appreciate your interest in joining Family for Every Child and thank you warmly in advance for taking the time to apply.

Please note that only candidates with the Right to Work in the UK should apply. We carry out full RTW checks and are unable to offer visa sponsorship for this role.

We're looking for a compassionate and resilient Bank Support Worker to join our Mental Health Service located in Redbridge. No personal care or experience required, just the right values.

£14.80 per hour on a zero hour contract.

Our benefits include:

• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 21 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes.

The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines and may receive these referrals at any time of day or night.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ordering/storing and administering customers medication, training and induction will be provided.
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

• Experience working in mental health

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Head of Change leads the development, coordination and delivery of the Foundation’s strategic change portfolio. Reporting to the Director of Transformation, this role provides expert direction on organisational change initiatives, ensures alignment with strategic priorities, and builds a culture where transformation is understood, embraced and delivered confidently across the organisation. 

The Head of Change acts as the Foundation’s change leader, helping to shape strategy, establishing structures for high-quality programme delivery, and ensuring teams are ready and supported through change. This includes oversight of the Change team, taking a lead on cross-Foundation change initiatives, and ensuring all strategic programmes are governed effectively. 
This role is cross-organisational, working closely with the Chief People & Transformation Officer on the operating model, the Chief Financial Officer and the Director of Transformation on planning and delivery. 

This role delivers a transformational, organisation-wide approach to change, grounded in best practice, and provides a high-quality, consistent programme delivery through a strengthened PMO capability. The Head of Change delivers improved organisational staff readiness and staff confidence during periods of change, and produces clear, measurable outcomes across the Foundation’s strategic transformation priorities. This role also helps to foster a culture that embraces innovation, adaptability, and continuous improvement. 

Key Responsibilities 

Strategic Change Leadership

• Define, lead and manage the organisation-wide strategic change programme, ensuring alignment with the Foundation’s mission and long-term goals.
• Develop the strategic change governance forum, providing oversight, challenge and direction.
• Work with the Executive Team, senior stakeholders, and programme leads to ensure clarity of change objectives and secure stakeholder buy-in.
• Working with the Chief Financial Officer, oversee organisational planning, delivery and monitoring of key KPIs.
• Foster a culture of change readiness, adaptability, and continuous improvement, ensuring clear alignment with the Foundation’s overarching decision-making framework. 

Programme & Portfolio Management 

• Oversee a portfolio of high-profile strategic projects, ensuring consistent delivery standards and measurable outcomes.
• Lead and mature the Foundation’s project framework to support governance, reporting, assurance and delivery quality.
• Ensure that the organisation has the necessary resources – people, technology and budget – to implement change initiatives without creating bottlenecks or overwhelming Business As Usual operations.
• Monitor progress and evaluate the impact of change initiatives, adjusting the approach to achieve outcomes. 

Leadership & People

• Manage and mentor the Change team, building a high-performing group of change specialists.
• Cultivate collaboration across teams, ensuring consistent approaches to change management and project delivery. 

Stakeholder Engagement & Communication 

• Partner with senior stakeholders to build alignment, engagement and ownership across change programmes.
• Lead delivery of change communications and engagement plans, ensuring clarity, consistency and accessibility.
• Act as a trusted advisor to senior leaders, offering challenge, insight and strategic guidance. 

Change Management Practice

• Conduct enterprise-level change impact and readiness assessments.
• Design and implement training, coaching and resources for leaders and teams undergoing change. Ensure change methodologies, tools, and frameworks are embedded and consistently applied.
• Support the Chief People & Transformation Officer with organisational design activities, including target operating model development and capability mapping. 

Financial & Risk Management 

• Manage project and programme budgets effectively.
• Identify risks, interdependencies and issues across the change portfolio and develop mitigation plans. Ensure compliance with relevant regulatory, governance and audit requirements. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills Knowledge and Expertise

Skills, abilities, and attributes:

• Self-starter who is adaptable, works with integrity and exhibits the Foundation’s core values.
• Committed to the principle of continuous improvement, with careful attention to detail and due process.
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders.
• Good interpersonal skills and able to effectively liaise with both internal and external communities.
• Exceptional communication and stakeholder management skills.
• Strong leadership skills with the ability to motivate, inspire, challenge and influence. 
• Excellent analytical skills with the ability to translate complex concepts into actionable plans.
• Financial acumen and experience managing significant budgets.
• Comfortable operating in fast-paced, ambiguous and highly collaborative environments. 
• Strong influencing skills with senior stakeholders, including C-suite and Board-level relationships.

Knowledge, experience, and qualifications: 

• Experience in delivering large-scale transformation within complex organisations (charity, private, public sector, healthcare or equivalent).
• Exposure to digital transformation, innovation programmes or organisation design.
• Proven track record leading enterprise-wide change and readiness programmes.
• Demonstrable experience building and leading PMO functions.
• Experience managing multidisciplinary teams and driving cultural and behavioural change.
• Experience operating within matrixed, multi-disciplinary or multi-site environments.
• Proficient, with recognised successes, in working with industry best practice project and change methodologies (e.g. Agile, PRINCE2, PMP, Prosci/ADKAR, CCMP). 

Benefits

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Icon, the Institute of Conservation, is a charity and professional membership organisation dedicated to safeguarding cultural heritage and championing the value of conservation. As a key member of our small, dedicated team, you will be instrumental in delivering the accurate, timely and compliant administration of Icon’s membership services.

The Membership Administrator is a core operational role responsible for delivering the accurate, timely and compliant administration of Icon’s membership services, whilst ensuring a consistently high standard of customer service to members and stakeholders.

About the Role

The post-holder will oversee day-to-day membership processing, maintain CRM integrity, administer subscription cycles, coordinate diaries and meetings relating to membership governance and committees, and ensure consistent, high-quality administrative support across the organisation. They will act as a key point of contact for member enquiries, demonstrating a proactive, helpful and solutions-focused approach to deliver a positive membership experience.

This role is based at Icon’s office in Clerkenwell, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.

The post-holder will report directly to the Marketing and Membership Manager.

Are you passionate about creating meaningful change and supporting projects that improve outcomes for communities and service users? Join our team as a Projects Officer and play a key role in delivering impactful initiatives, building strong partnerships and helping shape the future of our services.

We are looking for an organised, proactive and relationship-focused individual to join our team as a Projects Officer. This is an exciting opportunity to work at the heart of project delivery, supporting the development of innovative services and collaborating with internal teams, external partners and people with lived experience to create positive change.

Working closely with the Partnerships & Projects Manager, you will provide essential coordination and administrative support across a range of projects, ensuring they are delivered effectively, on time and to a high standard. You will be a central point of contact, helping to connect teams, stakeholders and service providers while supporting the smooth running of meetings, events, campaigns and partnership activities.

You will play a key role in maintaining strong relationships with stakeholders, supporting engagement with our Lived Experience Steering Committeeand helping ensure that the voices and experiences of service users inform the development of our work. You will also contribute to service development, process improvement, fundraising activity, research projects and campaigns that promote positive change across public, privateand voluntary sectors.

This role is ideal for someone who enjoys variety, thrives in a collaborative environmentand has excellent organisational skills. You will manage competing priorities, coordinate project milestones, maintain accurate records, produce reports updates and ensure project information is captured effectively through our CRM systems in line with GDPR, AQS standards and organisational policies.

You will bring energy, attention to detail and a commitment to making a difference. In return, you will have the opportunity to contribute to meaningful projects, work alongside passionate colleagues and partners and play an important part in the continued growth and impact of our organisation.

This is an exciting opportunity for a new leader to guide the organisation through its next phase of development, building from a position of strength. The organisation is in the first year of a clear and ambitious three-year strategy, with a strong core team of staff and a healthy financial position.

The outgoing Executive Director was previously also the organisation’s Advocacy Director, and continued to deliver both functions within one role. For this reason the Board of Trustees is advertising the position in two configurations. Applicants are welcome to express an interest in either:

• Option A — Part-time Executive Director. A 0.6 FTE part-time post which is a leadership and management role only, and does not include delivering the advocacy activities of the organisation. These will be undertaken by a separate part-time Advocacy Director, who carries the advocacy responsibilities covered by the associated Advocacy Director job description.

• Option B — Full-time Executive Director. A single full-time post in which the successful candidate takes on both the part-time Executive Director role and the responsibilities of the part-time Advocacy Director role being advertised concurrently. The successful candidate must meet the person specification requirements of BOTH roles.

Job Title: Building Compliance Advisor (Maternity Cover)

Location: London-based. Site visits / Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £39,565 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Fixed Term (12-14 Months Maternity Cover)

Hours: 37.5 hours per week. Monday to Friday, 9.00am – 5.30pm

Join Refuge and help keep our homes, workplaces and services safe and compliant.

Please note, This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010 applies.p

Refuge is the UK's largest specialist provider of services for survivors of domestic abuse and gender-based violence. We are looking for a knowledgeable and proactive Building Compliance Adviser to join our Property Services Team.

This is an exciting opportunity for a property professional with experience of building safety, statutory compliance and property management to play a key role in ensuring our diverse property portfolio remains safe, secure and compliant.

Working closely with operational teams, senior leaders, contractors, regulators and external partners, you will act as Refuge's in-house compliance expert, providing technical advice and ensuring the organisation remains informed and compliant with changing legislation, regulations and industry standards.

About the role

As Building Compliance Adviser, you will lead on building safety and property compliance across Refuge's portfolio. You will monitor statutory and regulatory requirements, maintain compliance data and certifications, update policies, deliver training and provide expert advice to colleagues across the organisation.

You will also support the management of property agreements, oversee compliance reporting and returns, liaise with insurers and regulators, and help ensure robust governance arrangements are in place.

The role combines technical expertise, stakeholder engagement and practical problem-solving, making it ideal for someone who enjoys variety and wants to make a meaningful difference.

Key responsibilities

Building Safety and Property Compliance

• Act as Refuge's corporate lead for building safety, fire risk assessment (FRA) compliance and wider property compliance matters.
• Monitor legislative, regulatory and industry developments and advise the organisation on emerging requirements.
• Update and develop property policies to ensure ongoing compliance and best practice.
• Deliver training and guidance to colleagues on building safety and compliance requirements.
• Support services to develop effective local compliance arrangements.
• Undertake property inspections and produce reports, recommendations and action plans.
• Maintain oversight of compliance certifications, records and documentation.
• Monitor compliance performance and provide assurance through reporting and quality checks.
• Provide technical advice and support on property-related issues across the organisation.

Property Management

• Maintain and develop Refuge's property database.
• Ensure property agreements are centrally stored and effectively managed.
• Monitor key contractual dates and obligations and support proactive compliance with lease and agreement requirements.

Supply Chain and Contractor Management

• Support or lead the procurement of consultants and contractors.
• Develop briefs, specifications and project requirements.
• Agree costs, programmes and contract terms.
• Monitor contractor performance and maintain effective supplier relationships.
• Support service teams with property-related projects and deliveries.

Reporting and Governance

• Prepare reports for senior leaders, boards and other stakeholders.
• Complete property compliance and regulatory returns, including the annual NROSH return.
• Act as a key contact for insurers, providing property and compliance information as required.
• Collect, analyse and present compliance data to demonstrate statutory and regulatory compliance.

Customer Service and Teamwork

• Provide a responsive and professional property support service to colleagues.
• Build positive working relationships across the organisation.
• Provide team cover where required and participate in out-of-hours emergency response arrangements.

About You

We are looking for someone who has:

• Experience of building safety, compliance, property management or a related field.
• Strong knowledge of statutory and regulatory property compliance requirements.
• Experience interpreting legislation and translating requirements into policies, procedures or operational practice.
• Experience managing compliance data, certifications and reporting.
• Excellent written and verbal communication skills, with the ability to explain technical matters clearly to non-technical audiences.
• Strong organisational skills and the ability to manage a varied workload independently.
• Experience working with contractors, consultants and external stakeholders.
• A proactive approach to problem-solving and continuous improvement.
• The ability to travel across London and surrounding areas as required.

Why work for Refuge?

At Refuge, every role contributes to supporting women and children who have experienced domestic abuse. In return, we offer a rewarding and supportive environment where you can develop your career while making a genuine difference to people's lives.

We are committed to creating an inclusive workplace that values diversity, promotes equality and supports the wellbeing and professional development of our colleagues.

Additional Information

Closing Date: 09:00am 27 July 2026

Interview Date: 5 - 6 August 2026

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010 applies.

IPS – Employment support

For people who need mental health support, getting back into work is a vital step on their recovery journey. The evidence backs this up, but although 90% of people with severe mental illness want to work, only 8% of them are in paid employment.

If you would like to join our team and champion our mission and help people who need employment support to get back into work. You will be supporting clients who are under the care of Secondary Mental Health services to gain and retain paid employment and will be based within a clinical team.

This is an incredibly rewarding role.  You'll have the opportunity to transform the lives of clients, to give them hope, direction and support with their recovery journey alongside other key professionals. This is also a challenging role, so you’ll need to be empathetic, adaptable and dedicated to finding clients a role that’s right for them.

As an Employment Specialist, you’ll build a good rapport with your clients, gaining a real understanding of their key skills, their aspirations and their career goals and finding them opportunities to match. You'll also spend time building productive relationships with employers in order to identify and negotiate job opportunities in the hidden labour market.

Successful applicants for this post will receive training in the IPS approach, giving you the tools, you need to provide expert support and advice to clients, staff within your clinical team (e.g. Psychiatrist, Social Workers or Mental Health Nurse), while also building positive relationships with employers, opening doors and changing perceptions around mental health.

We welcome applications from people with personal experience of using mental health services.

Job Summary

To provide support into employment for people with mental health problems including:

· Managing a caseload of clients who wish to return to paid work, enabling them to find or retain employment by liaising with work and training providers, accessing benefits advice and by personally providing on-going support to clients in job search and after gaining employment, in accordance with evidence based supported employment practice such as the Individual Placement and Support (IPS) model of supported employment.

· Link with local employers and voluntary bodies in order to secure employment opportunities within the community

· Pro-actively support and motivate clients in obtaining employment opportunities

· Provide on-going support according to both the employee’s and employer’s needs to enable clients to both gain and retain employment.

Key responsibilities

 · To work in partnership with individuals to support them in finding paid employment, or taking steps towards this.

· To develop strong links with other agencies such as voluntary, statutory and businesses in the development of work opportunities for clients.

· To support Community Mental Health Team colleagues with information about work and training opportunities.

· To report on outcome measures for the service.

· To provide monitoring/audit information to the Senior IPS Employment Specialist responsible for Employment Services.

Main duties

 · Manage a caseload of people who have experienced mental health problems who wish to work.

· Prepare individuals for employment by assessing each person’s individual vocational needs which might typically include identifying strengths, help with benefits, support networks, travel to work plans, etc.

· Co create employment action plans with the individual, and provide this to the care co-ordinator and other professionals where appropriate.

· Assist individuals in job search and prepare them to apply for employment/education, liaising with colleagues as required e.g. Disability Employment Advisors, Jobcentre Plus, DWP contract providers and local colleges.

· Contact and meet with employers to identify job opportunities for individual clients.

· Have a proactive approach in developing jobs tailored to suit individual clients’ needs by contacting local employers, discussing mutual requirements and negotiating opportunities.

· Accompany job seekers to interviews if required.

· Provide education and support to employers, as agreed with the individual and provide job retention interventions to people at risk of losing their employment, negotiating adjustments to the job role with employers to enable the person to retain their employment.

· Support clients in the workplace by supporting them to learn the job role if necessary, and/or negotiating with employers to adapt the role at the start of employment or if difficulties arise in the workplace.

· Identify any barriers for return to work and develop appropriate strategies to overcome those barriers for clients who wish to gain or retain open employment maintaining a positive attitude to addressing challenges.

· Contribute to the opportunities for an individual’s increased social inclusion by developing partnership working with voluntary sector agencies, and linking with primary care employment and job retention initiatives.

· Promote the Mindful Employer initiative and best practice in mental health and employment within the mental health services and in other organisations in the local area.

· Maintain and develop close links with referrers, care co-ordinators and Community

· Regularly attend Team meetings.

· Complete data monitoring sheets and keep accurate caseload records.

· Maintain high standards of personal development and undertake further training as may be required.

· Undertake regular supervision and annual appraisal.

· Undertake other duties as may reasonably be required by the organisation

Person specification

Qualifications and experience

Essential

· Educated to degree level or equivalent experience

· Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector

· Experience of working with someone on a one-to-one basis

· Experience of managing multiple tasks at any one time

Desirable

· Trained in IPS approach

· Experience of supporting people to obtain or keep work

· Experience of working within health, social services or voluntary sector with people who have experienced mental health problems.

· Experience of working assertively to influence decision makers

· Own personal lived experience of recovery from mental health difficulties

· Previous experience of delivering a service using the IPS model is a bonus

· Proven experience of meeting and exceeding outcomes and targets

Skills and knowledge

Essential

· An understanding of the employment needs, and challenges faced by people who experience mental health difficulties

· Developing a knowledge of a broad range of occupations and jobs

· Able to use IT systems, databases and tools such as MS Word, PowerPoint and Excel

· Strong motivational, communication and listening skills

· Outstanding interpersonal skills and ability to build rapport with a range of people

· Good organisational ability

· Natural ability to build close, trusting and productive relationships with people

· Team orientated and able to work collaboratively within a mixed-disciplinary team

· Ability to work independently and use initiative to develop and promote a service

Desirable

· Knowledge of DWP and disability/employment related benefits

· Knowledge of good practice in employment legislation protecting Disability and Equality

Role Description

The Programme Coordinator will be tasked with ensuring the smooth running of all student related events. This will include having a full understanding of the SEO-London law programmes; understanding the legal industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to run reports to show the impact of each programme.   

Reporting to the Head of Law Programme, you will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students of the Corporate Law Programme and City Solicitors Horizons scheme. 

Accountabilities  

DAY TO DAY DELIVERY OF EVENTS  

• Responsible for the overall administration of all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities pages, promoting events and managing the law commercial awareness newsletter content.   

  
STUDENT MANAGEMENT & QUERY HANDLING   
   

• Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London  

• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events  

• Responsible for managing the programme inbox (where applicable)  

• Responsible for identifying creative and innovative ways to connect, educate and train students 

• Provide oversight of cv support, screening, and recruitment preparation   

• Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm  

• Organise mentoring and buddying allocations   

 QUALITY ASSURANCE  

• Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes.  Responsible for running reports to track and monitor events from the CRM. 

Required qualifications 

• A Law degree (LLB) or a combined degree such as Law with another subject

Skills & Experience 

We are looking for applicants with 1–2 years of experience in some of the areas listed below and a willingness to learn and develop additional skills: 

Essential 

• Strong presentation skills with the ability to deliver engaging online sessions 

• Excellent business writing and organisational skills 

• Strong stakeholder management abilities 

• A keen interest in, and some knowledge of, an aspiring solicitor’s early career journey (school and university stages) 

• A collaborative team player with a “can-do” attitude, able to handle requests at short notice and work under pressure

• Ability to use Teams and Zoom, including creating and managing breakout rooms 

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) 

Preferred 

• Project management experience 

• Experience with database management and data analysis, including applicant tracking systems (such as Salesforce) 

• Familiarity with Canva and digital communication platforms, including LinkedIn, Instagram, and WhatsApp

Helpful 

• Understanding of employability skills required for students to be job-market ready 

• Knowledge of diversity and inclusion principles 

• Empathetic approach to working with others 

• Experience in recruitment or a target-driven sales environment 

What We Offer 

• Salary: £27,100–£30,000 

• Annual Leave: 28 days + Bank Holidays 

• Enhanced Family-Friendly Policy 

• Flexible Working: 2 days in the office 

• Benefits: Employee Assistance Programme, Private Health Insurance, Nuffield Gym discounts via private healthcare, and more… 

Our three hospital charities fundraise so that Guy’s and St Thomas’ NHS Foundation Trust can go above and beyond for their patients. The Social Media Officer focuses on delivering engaging and effective day-to-day social media activity across the Foundation’s charity brands. The role supports the Social Media Manager in executing the social media strategy by managing content calendars, creating static and video content, and overseeing daily posting and community management. The Social Media Officer ensures consistent, high-quality output that connects with audiences, supports awareness and fundraising goals, and reflects brand voice across multiple platforms. The role also involves monitoring trends, contributing ideas for content, and collaborating with colleagues and partners to ensure social media activity aligns with wider organisational objectives. 

In addition, the Social Media Officer role has a strong operational and data-driven focus, involving the use of analytics to track performance and inform improvements through regular reporting. The role is responsible for administration tasks such as managing accounts, supporting paid social processes, and analysing donation and engagement data. The Social Media Officer also provides hands-on support during events, ensuring live social media coverage when needed, including outside regular hours where necessary. 

Key Responsibilities

• Support the Social Media Manager to deliver an exceptional experience for our audiences across our social media channels. 
• Manage day-to-day organic social media activity across 3 charity brands, including the creation of basic static and video content and daily community management. 
• Manage the social media content calendar, including brainstorming meetings and identifying key awareness days, to ensure that we’re posting regular, highly engaging content. 
• Use social media analytics to embed regular reporting through weekly and monthly updates.
• With the support of the Social Media Manager, develop organic social content to support strategic and fundraising goals. 
• Work with a wide variety of colleagues from different areas of the charity and our partners to ensure social media supports their objectives. 
• Manage day-to-day administration of social accounts, including data, paid social invoices, donation reports and basic analytics. 
• Provide social media support on the day during our fundraising events, including at weekends. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, Knowledge and Expertise

 Skills, abilities, and attributes: 

• Excellent editorial and copy writing skills with a knowledge of plain English communications and strong attention to detail. 
• Motivated by results and comfortable in a data-driven environment. 
• Comfortable working with stakeholders of all levels of the organisation and building collaborative relationships. 
• Ability to stay updated on social media news and trends, emerging platforms and best practices. 
• A creative and enthusiastic approach to social media based on experience of what works well on various platforms and a willingness to encourage new ideas and approaches. 
• Demonstrable willingness to test and experiment, with a strong appetite for developing skills and knowledge. 
• Delivery-minded – willing to get stuck in and work at pace. 
• Collaborative – able to build rapport with stakeholders and contribute to collective effort. 
• A commitment to our DEI principles and putting them into practice throughout our work.

Knowledge, experience, and qualifications: 

• Experience running and managing a busy content calendar, including brainstorming meetings.
• Experience creating static and video content for social media channels including Facebook, Twitter and Instagram. 
• Experience working with different teams to create content which meets different goals. 
• Experience of community management, engaging with supporters to make them feel appreciated and representing the brand online. 
• Experience of using social media scheduling tools such as Sprout Social or Hootsuite to manage content. 
• Experience writing in different tones of voice is key; ideally working across multiple brands at the same time. 
• Experience in using data to make informed decisions, ideally with experience of using social media and Google Analytics. 

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme