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University of Manchester, Manchester (Hybrid)
£59,966 - £71,566 depending on experience with scope to go beyond for an exceptional candidate
Posted 1 week ago Apply Now

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Fondation CHANEL, London (Hybrid)
£75-£80k
Fondation CHANEL is recruiting an experienced Legal Counsel who shall support the Managing Counsel, with a focus on agreements & contracts.
Posted 1 week ago
Child Poverty Action Group, London (Hybrid)
£50,449 - £55,759 per year
You will oversee and carry out CPAG’s work using legal cases for positive impact, to benefit families and children in poverty.
Posted today
Trauma Recovery CIC, Welwyn Garden City (Hybrid)
26 hours per week: £18,184.40 (FTE £26,227.50 per year)
Administrative Assistant
Posted 1 week ago
Birmingham Women's and Children's Hospital Charity, Birmingham (Hybrid)
£30,869 - £33,294 per year
Posted 1 week ago Apply Now
African Revival, Send, Surrey (Hybrid)
£55,000 per year
We are seeking an experienced and motivated Executive Director to lead and grow African Revival.
Posted 2 weeks ago Apply Now
Closing in 6 days
Alexandra Rose Charity, Remote
£46,542 FTE (£27,925 Pro rata) per year
Posted 1 week ago Apply Now
Forces Employment Charity, YO41, York (On-site)
£29,000 per year
Providing support to all new prisoner arrivals at the HMP Millsike reception.
Posted 1 week ago
Closing in 4 days
B Lab UK, London (Hybrid)
£32,353 - £38,353 pa (NOTE - starting salaries are offered at the minimum of the band and are non-negotiable)
Posted 1 week ago
Closing in 5 days
Dot Dot Dot Property Guardians, Stratford (Hybrid)
£34,000 - £39,000 per year
Seeking an enthusiastic, passionate and values driven individual to join our team and manage our property product lifecycle
Posted 1 week ago
Community First Oxfordshire, Oxfordshire (Hybrid)
£29,000 per year
Support small and micro community organisations across Oxfordshire to thrive
Posted 1 week ago
Page 23 of 36
Northampton, Northamptonshire, United Kingdom (On-site)
£39,200 per year
Full-time
Permanent
Job description

As our Online Communities Specialist, you’ll step into a newly created role where your experience in online forums and digital community support will make a real difference for people affected by motor neurone disease (MND).

You’ll lead the development and delivery of our online community services, ensuring they remain safe, accessible, and people-centred. You'll take a forum with real potential and develop it into a professional, sustainable peer support service - building the systems, processes and relationships to support long-term growth.

Key Responsibilities

  • Lead the growth, improvement and day-to-day delivery of online peer-support services
  • Manage the forum platform, including configuration, security and performance
  • Act as product owner, ensuring technology supports safe community connection
  • Lead and coordinate online community support volunteers, including training
  • Handle content moderation, complaints, conflict and crisis escalation
  • Manage relationships with external suppliers and internal teams
  • Ensure safeguarding, legal and regulatory compliance across the service
  • Develop service policy, process and business continuity planning
  • Analyse community data and contribute to service impact reporting
  • Advocate for community needs while balancing organisational priorities

About You

Essential

  • Proven experience managing online community platforms, including forums
  • Strong understanding of data security, GDPR and Online Safety Act requirements
  • Skilled in conflict management, complaints handling and crisis escalation
  • Confident with data metrics and reporting
  • Able to communicate with care and clarity, including representing an organisation externally
  • Experience managing volunteers or staff remotely, supporting their development

Desirable:

  • Understanding of person-centred digital support and accessibility considerations
  • Experience contributing to digital service or product development
  • Experience working with external agencies or suppliers

Hybrid working expectations: home-based role

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
  • 24/7 GP access via phone and video
  • Life assurance and confidential counselling helplines
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
  • Access to Benefit Hub for discounts on everyday shopping
  • Enhanced pension scheme
  • Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Organisation
MND Association View profile Organisation type Registered Charity Company size 101 - 500

We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.

Posted on: 31 March 2026
Closing date: 14 April 2026 at 23:59
Job ref: AK1537977NorOCS
Tags: Customer Service, Customer support