Support service manager jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Trevi service
Jasmine Mother & Child Family Residential Centre is a CQC-regulated and Ofsted-registered residential family centre. Women can access pregnancy stabilisation support, or live with their children while addressing substance use, trauma, mental health needs and wider family pressures. The service provides structured support and parenting assessments, helping mothers stabilise, stay in recovery and strengthen safe relationships with their children.
About the role
This role focuses on providing a safe, structured setting where risks can be understood properly, support can be put in place, and parenting capacity can be assessed with the child’s safety at the centre.
The successful candidate will also manage the pregnancy stabilisation pathway giving women the chance to engage early, reduce risk, and begin building stability in a supported setting.
What you will do
· You must meet Ofsted Registered Manager status requirements. You will have a good understanding of regulatory standards. You will liaise and cooperate with both regulators and be aware of relevant documentation.
· You will establish positive relationships and maintain effective communication with women, their children, and other involved professionals in their care while developing and implementing individually tailored care and support plans that respect and uphold the dignity and privacy of families living at Jasmine.
· Understand Safeguarding issues and the ability to respond appropriately to any concerns
· Model and maintain a trauma responsive workforce
· Maintain optimal occupancy
What you will bring
· Minimum 2 years' residential childcare experience within the last 5 years
· At least 1 year must be in a supervisory capacity
· NVQ Level 5 Diploma in Leadership and Management for Residential Childcare is required, or working towards or prepared to work towards within 6 months of appointment
· Or a relevant Health Care & Professions Council or Social Work England registration
· Sound working knowledge of Ofsted and current legislation.
· Ability to communicate appropriately with commissioners, funders, women using our services and a multi-disciplinary staff team.
· Strong communication and organisational skills
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a House Coordinator to join our Nursing and Quality Team. This role will require the successful candidate to be responsible for the day-to-day problem solving, acting as the central point of contact, and supporting the House Managers to ensure the smooth operation of the Houses.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
As the House Coordinator, you will have direct contact with children and their families, often during challenging times. This role therefore requires a level of empathy and the ability to communicate effectively in emotionally charged situations, which is not typically expected of other administrative roles within the organisation.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
For more detail, please see the Duties and Responsibilities in the candidate briefing pack.
Interview Date: Week commencing 24th August 2026
PLEASE READ CAREFULLY – ‘How to Apply’
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
AI Statement
We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.
We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, Car Scheme (subject to eligibility), subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?
Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.
In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.
Location: We have offices in Kingston Upon Thames, greater London.
Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).
Salary: £12,740 (FTE £31,850) for 2 years.
Leave: 26 days per annum Pro Rata plus bank holidays.
Starting Date October 2026.
Responsible to Head of Services/Family Support and Supplementary School Manager.
*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm.
Purpose of the Role
The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.
All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.
Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.
RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities. We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.
What we can offer you
· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.
· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.
· Flexible working.
· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.
· Generous annual leave.
· Paid 30 minute lunch break if working 6 or more hours per day.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum.
- Empowerment: we strive to empower our clients, helping them achieve their aspirations.
Key Responsibilities
- Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
- Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
- Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
- Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
- Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
- Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
- Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
- Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities.
- Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
- Promote the welfare and safety of children and young people at all times.
- Adhere to RAK’s safeguarding policies and procedures.
- Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
- Ensure compliance with data protection and confidentiality requirements.
Support Duties
- Support the delivery of RAK’s After School Club and Supplementary School programmes.
- Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
- Support and work alongside volunteers involved in the delivery of Bright Futures.
- Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.
Other duties and shared responsibilities
- Attend team meetings, training and other activities required to support the successful delivery of the programme.
- Represent RAK professionally with partners, stakeholders and the wider community.
- Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
- Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
- Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.
Please note the duties outlined in this Job Description may be reviewed and amended from time to time.
Person specification
- Experience of organising activity and enrichment programmes and events for children and young people.
- Experience of working with children and young people at risk of violence or exploitation.
- Experience of managing administrative processes and maintaining accurate records.
- Experience of monitoring budgets and handling financial administration.
- Experience of working with volunteers.
- Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
- Understanding of equality, diversity and inclusion.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Ability to build positive relationships with children, young people, families and partner organisations.
- Ability and willingness to work flexibly.
- Available to work during school half term holidays.
- A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.
Desirable criteria
- Spoken competency in one or more key client language groups.
- Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
Interviews will take place w/c 21 September 2026.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.
Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.
We're entering an exciting new chapter. Over the next three years, we're investing in growing philanthropy to diversify income, build long-term sustainability and reach more people living with MS than ever before. This newly created role will play a pivotal part in making that ambition a reality.
Job summary:
As our Philanthropy Manager, you'll lead our trusts and foundations fundraising while building meaningful relationships with major donors who share our vision. Working closely with the Director of Fundraising & Communications, CEO and Trustees, you'll help build and grow our philanthropy programme, securing significant gifts and developing long-term partnerships that enable more people living with MS to access trusted information, evidence-based lifestyle guidance and a supportive community.
This is a rare opportunity for an ambitious fundraiser who enjoys building something new. You'll have the freedom to shape a growing philanthropy programme, develop new opportunities and play a central role in delivering our fundraising strategy.
About you
You're an experienced relationship fundraiser with a successful track record in trusts and foundations and/or major donor fundraising.
You'll bring:
- A proven track record of securing significant five-figure gifts and grants, with experience developing or securing six-figure funding opportunities.
- Excellent proposal and bid writing skills.
- Strong relationship-building and stakeholder management experience.
- Confidence working with philanthropists, senior decision-makers and trustees.
- The ability to balance strategic thinking with delivering ambitious income targets.
- Excellent communication, organisation and influencing skills.
Most importantly, you'll share our belief that everyone living with MS deserves access to trusted information, practical support and hope for the future.
Key responsibilities and duties:
The role comprises of the following key areas of responsibility:
Trusts and Foundations
- Lead and develop our trusts and foundations fundraising programme.
- Build and manage a strong pipeline of prospective charitable trusts and foundations.
- Research and identify new funding opportunities aligned to Overcoming MS' strategic priorities.
- Develop compelling funding applications, reports and proposals.
- Deliver excellent stewardship and timely reporting to existing funders.
Major Donors
- Develop and manage relationships with existing and prospective major donors.
- Work with the Director of Fundraising & Communications, CEO and Trustees to identify, cultivate, solicit and steward prospective philanthropists.
- Develop tailored cultivation and stewardship plans aligned to supporters' interests and motivations.
- Prepare personalised proposals, presentations and impact reports.
- Secure significant five-figure gifts while developing and progressing opportunities capable of generating transformational six-figure support.
Philanthropy development
- Research and identify opportunities to grow both restricted and unrestricted income.
- Develop compelling cases for support that communicate the impact and ambition of Overcoming MS.
- Collaborate with colleagues across fundraising, communications and services to translate our evidence, insight and organisational priorities into inspiring funding propositions.
- Contribute to philanthropy strategy, pipeline development, income forecasting and long-term fundraising growth.
- Maintain accurate fundraising records, prospect pipelines and reporting through our CRM system.
- Support donor cultivation events and opportunities to deepen supporter engagement.
Compliance and representation
- Act as an ambassador for Overcoming MS, building relationships that increase awareness and support for our work.
- Ensure fundraising activity complies with the Fundraising Regulator's Code of Fundraising Practice, GDPR and organisational policies.
- Keep up to date with fundraising best practice and sector developments.
Person Specification
We're looking for someone who is excited by the opportunity to build, grow and shape a philanthropy programme that will help more people live well with MS.
Essential
- Proven experience securing significant five-figure gifts and grants from trusts and foundations and/or major donors, with experience developing or securing six-figure funding opportunities.
- An excellent track record of developing successful funding applications, compelling proposals and persuasive cases for support.
- Experience identifying, cultivating, soliciting and stewarding high-value supporters.
- Outstanding written communication skills, with the ability to translate evidence and impact into compelling fundraising propositions.
- Strong relationship-building and influencing skills, with confidence engaging philanthropists, trustees and senior stakeholders.
- Experience managing fundraising pipelines and using CRM systems.
- Excellent organisational and project management skills, with the ability to manage multiple priorities independently.
- A proactive, collaborative and solutions-focused approach.
- Excellent attention to detail.
- A commitment to the mission and values of Overcoming MS.
Desirable
- Experience working within a health, disability or medical charity.
- Experience working with volunteer leaders, ambassadors or Boards.
- Experience using Dynamics 365 or a similar CRM system.
- An understanding of multiple sclerosis or an interest in evidence-based lifestyle approaches to long-term health.
This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.
Why join us?
You'll join an ambitious, evidence-led charity with a global reach, where you'll have the opportunity to shape a growing philanthropy programme from the ground up.
We offer:
- Fully remote working within the UK.
- 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
- 5% pension scheme.
- Genuine flexibility around how your 22.5 hours are worked across the week.
- Employee Assistance Programme.
- Opportunities for professional development and growth.
- The opportunity to work closely with the CEO, Trustees and senior colleagues to build a sustainable philanthropy programme.
- The chance to make a lasting difference for people living with MS.
How to apply
Please click on the ‘apply now’ button and send your CV and a covering letter.
In your covering letter, please let us know:
- Your motivation for applying for the role.
- Your notice period.
- Your current location.
Application timeline:
- Closing date: 9am on Thursday 13th August.
- First round interviews: Tuesday 18th August online via Microsoft Teams.
- Second round interviews: TBC.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
Our Commitment to Equity, Diversity and Inclusion:
We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.
We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.
If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.
Cloudesley is recruiting a new permanent, part-time Finance Manager (2.5 days per week). This varied role includes regular financial management tasks, reporting, budget setting, liasion with property and investment managers and lawyers, as well as policy development and advising Trustees on strategic issues.
About Cloudesley
Cloudesley is an independent charitable trust that makes grants to people, organisations and churches in Islington of c. £ 2million per year. Our grants budget is split equally between our Health and Church Grants programmes.
In June 2025, Cloudesley’s total assets were £57 million and the annual gross income was £1.5 million. Currently, around half of Cloudesley's endowment is held in financial market investments managed by Cazenove, and the other half is in c. 90 residential properties on the Cloudesley Estate in Islington. To fund its work, the charity uses income and a prudent element of capital gains generated from both the investments and properties.
This is an interesting time to be joining Cloudesley as it continues to manage its finances to ensure it can support both current and future needs in Islington, implements its property strategy, and helps to respond to the multiple challenges facing people, organisations and churches in Islington.
Finance Manager role
This wide-ranging role includes:
- Administration of regular financial transactions, including relating to grants and the charity's property assets
- Preparation and monitoring of annual budget
- Production of management accounts and a variety of financial, investment and property reports
- Preparation of draft annual accounts and work with the auditor
- Working with the charity's investment and property managers
- Working with a range of external advisers and lawyers on property matters
- Developing and advising on financial and endowment strategies
Staffing, governance and history
Cloudesley has a small team of four permanent staff. Staff work on a hybrid basis, with part of each week spent at the charity's office in King's Cross.
The charity has up to 15 Trustees at any one time, and a single corporate Trustee, Richard Cloudesley Trustee Limited. The Board of Trustees meets three times a year, and the Finance and Endowment Committee and Grants Committee meet quarterly.
The charity dates back to 1517, when Tudor yeoman and Islington resident Richard Cloudesley wrote his will and left two 'Stony Fields' to Trustees.
Cloudesley is an independent grant-making charity. We support people, organisations and churches in Islington
The client requests no contact from agencies or media sales.
We are looking for a creative, organised and experienced media and communications professional to join our External Affairs team within the Policy and External Affairs Directorate.
The Senior Media & Communications Manager will manage our press office and lead our media engagement activity to support our strategic impact and communications objectives, aligned to our business plan and wider corporate strategy.
You will use your skills and experience to help engage a range of media outlets on our expertise, insights and evidence on youth employment, placing our spokespeople appropriately for a variety of opportunities.
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You will also work closely with wider External Affairs colleagues and teams across the organisation to build our corporate impact narrative.
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At a time when youth employment is a high priority for Government and the news agenda, the post holder must also be able to demonstrate policy and political literacy and high comfort levels when working with policy, research and public affairs colleagues.
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This role is perfect for a proactive and agile professional with strong writing skills, who is excellent at building relationships internally and externally and able to engage external stakeholders and partners.
At a time when the youth employment agenda is so prominent, this role presents an exciting opportunity to be part of Youth Futures’ mission to help every young person achieve good work.
This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.
Please download our recruitment pack for more information on this opportunity.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
Specialist Behavioural Support worker
We're looking for a kind, compassionate and resilient Specialist Behavioural Support worker to join our Learning disabilities Social Care Service in Tower Hamlets.
£18,470.40 per annum, working 25 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Working with individuals who present challenging behaviours in a learning disability service involves providing person-centred, proactive support that promotes safety, dignity, and quality of life.
The working pattern for this role consist of: Flexible working pattern, including the ability to work every other weekend when required.
What you'll do:
* Deliver person-centred care based on individual PBS plans developed in collaboration with Look Ahead's PBS service and multidisciplinary teams.
* Support our customers to achieve their personal goals, participate in meaningful activities, and engage in their community.
* Support our customers with personal care, medication and all daily living skills as needed, whilst promoting independence.
* Use proactive and reactive strategies to prevent or manage behaviours that challenge, while upholding the person's rights and safety.
* Maintain accurate and timely records, including incident reports, behaviour tracking, and daily support logs.
* Maintain records in accordance with Look Ahead's Information Management policies, procedures and guidance. Keep a clear desk at all times and assist with archiving and secure disposal of records when required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Caring, compassionate, and inclusive.
* Focussed on excellence and innovation.
* Commitment to partnership working within the team and wider community.
* Respect for individual choice and independence.
* Dedication to continuous improvement and learning.
* Resilient and calm under pressure.
* Professional and trustworthy in all interactions.
What you'll bring:
Essential
* Experience supporting people with learning disabilities/autism/complex behaviours.
* Understanding of PBS or willingness to undertake PBS training.
* Empathy, patience, and strong communication skills.
* Flexibility to work shifts, including evenings, weekends, and sleep-ins.
* Commitment to safeguarding and promoting the welfare of our customers.
* Right to work in the UK.
Desirable:
* NVQ/QCF Level 2 or 3 in Health and Social Care.
* Prior training in PBS, Maybo, Capable Environments, Active Engagement & Support and/or Reducing Restrictive Practices.
* Full UK driving licence
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Team: Retail
Location: Caernarfon
Work pattern: 21 hours on a rota basis (to include weekends)
Salary: Up to £14,018.52 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Assistant Shop Manager:
- To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
- To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.
About the retail team:
- Our retail operation consists of over 80 charity shops
- Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What we’re looking for in our Assistant Shop Manager:
- Demonstrable learning and experience from working in a relevant retail environment
- Experience and/or understanding of working to sales targets
- Experience of cash reconciliation and financial controls
- Ability to motivate and manage a team of employees and volunteers
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 10th August 2026
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
Making a better life for cats, because life is better with cats
Retail Manager – The Hangar
The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays
This is no ordinary retail management role.
At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.
Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.
We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.
The Opportunity
This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.
We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.
The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.
What You'll Do
Drive Commercial Success
- Deliver and exceed sales and income targets
- Maximise the value of donated stock through effective pricing and presentation
- Create engaging promotions, events and seasonal campaigns
- Seek new opportunities to increase footfall and revenue
Bring Creativity to Life
- Develop eye-catching visual merchandising and store displays
- Create an exciting and inspiring shopping environment
- Use your flair for retail presentation to showcase stock at its full potential
- Support local marketing and social media activity
Lead and Inspire People
- Motivate, coach and develop a team of paid staff and volunteers
- Create a positive, energetic and inclusive culture
- Recruit and retain volunteers who share our passion
- Deliver outstanding customer service standards across the store
Ensure Operational Excellence
- Oversee day-to-day store operations
- Manage stock flow, rotation and gift aid processes
- Maintain excellent standards of health and safety, compliance and cash handling
- Keep the store looking professional, safe and welcoming at all times
About You
We're looking for someone who is as passionate about people as they are about retail.
You'll bring:
- Proven experience in retail management with responsibility for delivering sales targets
- Strong people leadership and team development skills
- A creative eye for visual merchandising and product presentation
- Excellent communication and relationship-building abilities
- Commercial awareness and sound business judgement
- Confidence using social media and digital tools
- A proactive, hands-on approach and a genuine passion for our cause
Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.
Additional requirements:
- Full UK driving licence
- Good standard of education (A-Level or equivalent)
- Enhanced DBS check required
Why Join The Wisdom Hospice?
This is more than a retail management position.
It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.
You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region.
Apply Now
If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.
Apply Now
If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.
Join The Wisdom Hospice and help turn retail success into life-changing care.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness. Our support will improve their health and wellbeing and enable them to move away from the streets.
Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census. This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men. Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services. Therefore, Trauma Informed Care lies at the heart of everything we do.
Working with the Daylight Service Manager, you will manage a team of staff and volunteers to set up, pilot and deliver this vital new service in a central London location. The service will include a combination of practical facilities such as showers and a laundry, health and wellbeing resources to minimise the harm associated with rough sleeping and support to move into accommodation. We may develop additional aspects to the service as resources become available.
You will have experience in delivering psychologically, gender and culturally informed services to people who are experiencing street homelessness. You will use this experience to build relationships of trust with clients. This will include a commitment to embedding co-production so that the service continues to improve and evolve. You will facilitate in reach services predominantly with a health and harm minimisation focus and develop positive partnerships with external agencies. You will also set up and oversee a group work programme. You will provide strength-based and solution focused one to one support for women to move away from the streets.
Through compassionate and proactive management, you will help build a high performing, well organised and creative team who are passionate about supporting very vulnerable women away from the streets.
Salary: £41,599 - £45,097 (scale Points 26-30)
Closing Date: Sunday 23rd August
Interview Date: Thursday 3rd September
Our Benefits
- 30 days holiday plus bank holidays
- Generous training budget, plus an annual personal training budget
- Enhanced Sick Pay Policy
- Enhanced family friendly policies
- Day off for moving house
- Hybrid working (depending on role requirements)
- Pension – 5% Employer, 3% Employee
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Assistance Programme
- Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
If you have experience in individual giving, legacy or supporter stewardship and are passionate about building meaningful, lifelong relationships with donors, we'd love to hear from you. Join our small, supportive fundraising team and help secure vital funding for families affected by Huntington's disease. Apply now and help create a lasting legacy.
About the Huntington's Disease Association
Huntington's disease has a profound and lasting impact on families, often across generations. Our supporters frequently have a deep, personal connection to the cause and many stay with us for years - as fundraisers, donors and advocates. We are small, passionate fundraising team working to grow the income that funds vital services and support for everyone affected by Huntington’s disease
About the Team
You will join a small, collaborative fundraising team comprising a Trusts and Foundations Manager, a Community Fundraising Coordinator, a National Activity Events Coordinator and a Fundraising Administrator. The Head of Fundraising leads on corporate partnerships, major donors and fundraising strategy. Each team member works with a degree of autonomy whilst contributing to shared income goals and a collective approach to supporter care.
Role Purpose
To steward and grow relationships with our individual supporters across every stage of their journey with HDA - ensuring that however someone first connects with us, they feel known, valued and inspired to stay with us for life. This role leads on legacy and in memory fundraising, two areas of significant strategic importance to us, whilst sustaining and developing our wider base of individual donors through appeals, regular giving and digital communications. Working closely with colleagues across fundraising and communications, you will help ensure that every supporter feels genuinely connected to our cause and to the community of people whose lives are shaped by Huntington's disease. Learn more about the role in the job pack included.
What we offer
· Hybrid working to support work life balance - 2 days a week in our Liverpool office
· 25 days annual leave plus public holidays (pro rata for part-time staff)
· 1 additional cultural or wellbeing leave day (pro rata for part-time staff)
· A pension scheme with 3% employer contribution
· Medicash scheme
· Travel-to-work scheme
· Flexible working approach
· Family forward policies
· Supportive and positive working environment
· Fantastic learning and development opportunities
Application
Please provide both a CV and cover letter outlining why you are applying for the role and how you meet the requirements of the person specification. The full job description and person specification can be found within the job vacancy pack.
Closing date for applications is Monday 17 August 2026
First round interviews will be held online on Thursday 3 September 2026. Second round interviews will be held in-person in Liverpool on Friday 11 September 2026
We improve care and support services for people with Huntington’s disease, educate families and professionals, and champion people’s rights.



The client requests no contact from agencies or media sales.
Job Title: Administrator & Bookkeeper
Location: Home-based with travel and occasional overnight stays
Hours: 35 Hours per week (Typically Mon-Fri, 9am-5pm)
About Us:
Established in 1985, the Association of Dogs and Cats Homes (ADCH) is the leading representative charity for dog and cat rescue and rehoming organisations across the UK, Ireland, Isle of Man, and the Channel Islands. ADCH promotes the safeguarding of welfare standards for dogs and cats needing new homes and supports those working and volunteering in the sector
At the heart of ADCH is a strong collaborative ethos. With over 160 member organisations, all of which are registered charities, we unite organisations of all sizes – large and small; embracing over 50,000 staff and volunteers, all dedicated to working together for Dogs and Cats. A key part of this ethos is the peer network ADCH nurtures, where members connect, exchange ideas, share knowledge and resources, and offer mutual support. Through this network, organisations are able to address common challenges, collaborate on solutions, and strengthen their collective impact on animal welfare.
Who We Are Looking For:
We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team. This is a varied role at the heart of the organisation, providing pragmatic administrative support across membership services, communications, finance, governance and events.
You'll be confident managing multiple priorities, maintaining accurate records and using a range of digital systems. From supporting our members and maintaining our CRM to producing communications, updating website content and assisting with day-to-day bookkeeping, you'll play an important role in helping ADCH deliver an efficient and professional service.
As part of a small team, you'll need to be adaptable, self-motivated and happy to take ownership of your work while supporting colleagues across a wide range of activities. You'll be equally comfortable working independently from home and collaborating with the team, with travel across the UK and occasional overnight stays required.
Person Specification
- Essential
- Experience providing administrative support within a busy team.
- Strong IT skills, including Microsoft Office, Microsoft Teams, Canva and database systems.
- Experience of bookkeeping and using accounting software (e.g. QuickBooks, Xero, Sage or similar).
- Experience of creating social media content for an organisation.
- Experience of updating website content using systems such as WordPress or Similar.
- Excellent organisational skills and attention to detail, with the ability to prioritise workload, work independently and use initiative.
- Excellent communication, customer service and interpersonal skills.
Desirable
It would also be great (but not essential) if you had:
- Experience of working in the charity sector and/or a membership organisation.
- Experience supporting or coordinating events
- Experience of supporting committees or governance meetings.
- Experience of working remotely.
How to apply
If you're an organised administrator with excellent attention to detail, strong IT skills and a positive, flexible approach, we'd love to hear from you. This is a 12-month fixed-term position, with the potential for extension subject to funding.
Closing Date: Sunday, 16th August 2026
Interviews: Monday, 24th August 2026 Online
As a small charity with limited resources, we regret that we are unable to respond to every application or provide individual feedback to unsuccessful candidates. If you do not hear from us within five working days of the closing date, please assume that your application has not been successful on this occasion.
Please note that we reserve the right to close this vacancy early if we receive a high volume of applications.
Further details about the role, including key responsibilities and criteria, can be found in the job description. Please ensure you review this carefully before beginning your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.
At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.
You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application. If you require a reasonable adjustment as part of the recruitment process, please let us know and we will discuss appropriate arrangements with you.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Our basis and values
We're here to help children and young people feel safer, happier, healthier and more hopeful – and have somewhere they feel they belong.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT CAUDWELL CHILDREN
We are seeking an experienced and enthusiastic Volunteer Manager (maternity cover) to join our dedicated, experienced and growing team of professionals as we embark on a journey of expansion.
Established in 2000, Caudwell Children aims to change people’s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice. We believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve #jointhechange and help us in our mission!
Our facilities provide a state-of-the-art base within the grounds of Keele University, Staffordshire, with the option of informal homeworking arrangements up to 40% of working week after passing probation.
POST OUTLINE
This is an impactful role working in a supportive and collaborative environment. The Volunteer Manager is responsible for implementing a sustainable volunteer strategy, onboarding journey and programme across the charity. This varied role oversees the promotion of volunteering, internal and external relationship building, all stages of volunteer recruitment, HR checks and onboarding and the coordination of an effective volunteer mandatory training programme. This role is responsible for organising recognition programmes, guiding departments on how to manage and retain volunteers, maximising the use of volunteer resources and ensuring volunteers have a rewarding experience whilst also positively contributing to the organisation objectives to provide vital services to the families of disabled and neurodivergent children. This role is also responsible for the line management of the Volunteer Administrator. This is an exciting opportunity for someone who shares our commitment to making a meaningful difference and who can truly embody our core values:
- Ambition – We dream BIG… then make it happen
- Dedication – We go the extra mile… for every child
- Inclusivity – Unique, but UNITED
The successful candidate will bring enthusiasm, professionalism and a collaborative spirit, contributing to a culture where every child, colleague, donor and stakeholder feels valued, supported and inspired to thrive.
MAIN DUTIES & RESPONSIBILITIES
- Lead and inspire a positive culture of volunteering within the organisation.
- Implement the Charities Volunteer Strategy and continually develop the volunteer onboarding journey and programme.
- Liaise with departments to establish volunteer support requirements and create volunteer role descriptions.
- Continually review the recruitment plan and pipeline, analysing existing data to understand patterns, ensuring volunteer diversity.
- Promote and market Caudwell Children volunteer roles nationally with the support of the team, reaching wider audiences, using a range of recruitment methods such as online recruitment platforms, social media, local community groups, etc.
- Attend volunteer recruitment events across Staffordshire, such as university career fayres, including delivering presentations to promote volunteering and placements.
- Attend volunteer networking events
- Coordinate and lead informal volunteer interviews to identify suitable volunteer candidates.
- Responsible for overseeing references checks, ID and DBS checks in line with DBS regulation and to comply with safer recruitment policies
- Process onboarding paperwork, updating our volunteer database and auditing volunteer records to ensure they are up to date with DBS checks, mandatory training, medical records and emergency contact details.
- Oversee DBS renewals, DBS Destruction notices, annual medical updates and mandatory training reminders.
- Lead volunteer support plan discussions with new volunteers to discuss reasonable adjustments and support we will put into place where they have disclosed a medical condition or disability.
- Coordinate and oversee the induction and mandatory training for newly appointed volunteers, delivering the mandatory charity training session in collaboration with the Learning and Development Manager.
- Working with departments to advise them on how to deliver an effective training and mentoring programme in order to establish a cohesive infrastructure of motivated volunteers, in collaboration with the Learning and Development Manager.
- Deliver volunteer management training and advice to departments on how to support, mentor and motivate volunteers, ensuring regular supervisions are carried out by departments.
- Lead monthly catch ups with department heads to discuss the activity of volunteers and department needs.
- Monitor and evaluate all aspects of volunteer activity to ensure effectiveness. Conduct continuous evaluation of the volunteer programme, organising surveys and volunteer forums to gather feedback
- Responsible for checking volunteer expense forms.
- Design and organise formal or informal activities to recognise the contributions of volunteers to the organisation, including parties, social media recognition posts, volunteer case studies, volunteer awards, etc.
- Review and update if appropriate volunteer policies, procedures, risk logs and standards of volunteer service across the organisation ensuring compliance with relevant legislation.
- Ensure the Volunteer Department is compliant with ISO requirements by annually reviewing standard volunteer documents due to renewal.
- Produce regular reports using volunteer data on volunteer recruitment, onboarding, activity and participation.
- Create month end board level reports, interact at Board level, to highlight progress against the Volunteer Strategy.
- Line Manage, supervise and mentor the employee: Volunteer Administrator.
- Help to facilitate and develop the corporate volunteering opportunities in collaboration with the Business partnerships team who lead on the Charities Corporate Social Responsibility offer.
- Maintain and develop the current placement offer for student volunteers recognising the contribution to a sustainable volunteer strategy, and coordinating placement project plans and timetables.
- Deal with any complaints or issues involving volunteers in the appropriate manner and take action where necessary.
Other:
- Communicate with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy.
- Uphold the principles and practice of customer care and continuous improvement.
- Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018.
- Have an awareness of relevant health and safety regulations and legislation, being responsible for your own health and safety and that of anyone else whom your acts and omissions may affect.
- Report any concerns of potential abuse of a service user in line with the Safeguarding Policy and procedures.
- Ensure maintenance and security of physical, financial and information resources.
- Demonstrate commitment to ongoing personal and professional development.
- Keep comprehensive and accurate records in relation to your role and in accordance with policies and procedures.
- Attend training as appropriate to the role, applying knowledge gained to the workplace.
- To work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders.
- Ensure compliance with statutory and non-statutory bodies.
- Adhere to all Caudwell Children policies and procedures.
- Demonstrate commitment to Caudwell Children’s mission, vision and values.
- On occasion and when necessary work flexible hours to meet the needs of the business.
- Willingness to travel on occasion in order to fulfil the needs of the post.
PERSON SPECIFICATION
Essential Criteria:
- Experience of coordinating volunteers / supervising a volunteer team.
- Experience of line management of colleagues.
- Experience of working in the charity sector.
- Excellent administration experience.
- Excellent communication and interpersonal skills
- Knowledge of Volunteer management practices
- Ability to resolve problems/issues tactfully and effectively.
- Well-developed IT skills including data/records management and analysis.
- Good time management and organisational skills.
- Good presentation and training skills.
- Good multi-tasking skills with the ability to deal with and prioritise multiple requests.
- Prepared to be flexible and a commitment to team work.
Desirable Criteria:
- Educated to degree level or equivalent.
- Relevant volunteer management qualification.
- Experience of management role.
- HR administration experience.
- Volunteer/ employee recruitment experience.
- Experience of reporting against targets to the board/senior management team.
- Understanding of the legislation surrounding volunteer management.
- Understanding of confidentiality and GDPR.
- The ability to travel independently to various locations across the region to fulfill the duties of the role.
This Job Description is not exhaustive. The post holder may be required to carry out any other task as deemed appropriate for the level and responsibilities of the post.
DISCLOSURE & BARRING SERVICE CHECKS
The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process. All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a basic disclosure check.
EQUAL OPPORTUNITIES
Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010. We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation. Please make us aware on your application if you are applying under the Disability Confident Scheme. We also encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.
HOW TO APPLY & FURTHER INFORMATION
To apply for this exciting opportunity, click “Apply” or visit our website for further information.
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.







