Support work jobs

About This Job

Are you passionate about Agile delivery, team facilitation, and helping digital products reach their full potential? As an Agile Delivery & Scrum Manager within Cadet Digital Services, you will play a crucial role in ensuring that our digital platforms, including the Westminster MIS and its supporting applications, are delivered efficiently, collaboratively, and with a strong focus on user needs.

Working closely with the Product Owner, developers, QA engineers, and our Solutions Architect, you will lead Agile ceremonies, help maintain a healthy delivery rhythm, and support the refinement and organisation of work across multiple streams. You will play a key part in turning strategic intent into clear, actionable delivery plans, and will work autonomously to keep delivery flowing smoothly.

If you enjoy creating structure, coaching teams, solving delivery challenges, and helping technical and non technical colleagues work effectively together, this role offers the opportunity to directly shape how digital services support cadets and volunteers across the UK.

Essential Skills/Experience

· Experience working as a Scrum Master, Agile Delivery Manager, Agile Project/Delivery Coordinator, Business Analyst, or similar role within a digital or technology environment.

· Strong facilitation skills and confidence leading Agile ceremonies.

· Experience translating requirements into user stories and delivery ready artefacts.

· Experience collaborating with multidisciplinary teams (developers, testers, designers, product roles).

· Good understanding of Agile delivery practices (Scrum, Kanban) and practical application in real teams.

· Strong communication skills with the ability to work across technical and non technical groups.

· Ability to manage competing priorities, track risks, remove impediments, and keep work moving.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our Aldershot office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a CV and Cover letter that details how you meet the requirements of the job description by 2359hrs by Sunday 24th May 2026.

Interviews will be held virtually during the week commencing Monday 4th June 2026.

While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Please be advised that this position may close earlier than the stated deadline if a sufficient number of high-quality applications are received. To ensure your application is considered, we strongly recommend submitting it as soon as possible. Candidates will be notified of the next stage in the recruitment process if they are shortlisted.

Interview Process

Stage 1: Application questions
Stage 2: Assessment
Stage 3: Interview

Who we are:

Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet.

We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple – and we don’t take any fees. We’ve already mobilised over £3 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade.

We are growing quickly: Last year's annual fundraising was 275% higher than the previous year.

The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation.

Our solution: In the UK alone, around £2 trillion sits with “HNW+” individuals – those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We’re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change.

What we are looking for:

Job Title: Senior Philanthropy Officer

We’re looking for a confident, capable fundraiser to play a key role in major-gift fundraising – helping to secure transformational support from high-net-worth individuals.

You’ll manage your own portfolio of prospects and donors, contributing across the full fundraising cycle: prospecting, cultivation, making direct asks, closing and stewardship. Alongside this, you’ll support the development of relationships with wealth advisers to generate referral leads, while also prospecting independently for major gifts.

The ideal candidate will be excited to build networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. You’ll complement this with proactive outreach to identify and engage new major donors beyond existing referral channels.

To succeed, you’ll develop strong fluency across three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP’s operating costs (salaries, office costs, etc) to keep the charity running fee-free.

You’ll be comfortable making direct asks for funding, ideally with experience of securing significant gifts or multi-year commitments. You’ll be hands-on in day-to-day fundraising activity and able to manage multiple relationships and priorities effectively.

You’ll thrive in a small, fast-moving team—taking initiative, being collaborative, and contributing to shared goals. Crucially, you’ll care deeply about climate and nature.

Experience required:

Strong experience in frontline fundraising (as a guide, likely 3-6 years).

Please see the full job description attached for information on skills required and main duties and responsibilities.

Location: Centrally located, light and airy office on Regent Street, London. Estimated two days per week in the office. 

Benefits: 20 days’ annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1–2 days’ additional paid leave over Christmas period. Flexible working.

Reports to: CEO

Preferred start date: Monday 29th June 2026. Applications reviewed on rolling basis.

The South East Gambling Harms Partnership is a consortium of regional Citizens Advice offices that include: Wokingham, Reading, West Berkshire and East Berkshire offices in Berkshire and Hart, Rushmore, Basingstoke and Tadley in North Hampshire. This is a high-profile initiative funded by the Office for Health Improvement and Disparities (OHID) to tackle gambling harms through the collaboration of the South East Gambling Harms Partnership. 

The Role

We are looking for a strategically-minded Regional Service Manager to lead the South East Gambling Harms Partnership. You will be the architect of our strategic engagement, building trusted partnerships with NHS commissioners and local authorities to ensure gambling harms are a priority in local health responses. You will lead a dedicated team of Training Leads and Prevention Workers, fostering a culture of accountability and innovation, building strong links with VCSE partners and the wider community. 

Key Responsibilities

• Strategic Leadership & Influence: Act as the lead advocate for the partnership, engaging with NHS and Local Authority commissioners to ensure gambling harm prevention is embedded into local health strategies and regional policies.

• Partnership Management: Provide cohesive leadership for a collaboration of eight Citizens Advice offices, ensuring all locations are aligned, accountable, and integrating gambling screening into daily practice.

• Operational Oversight: Lead the project team (Data Officer, Training Leads, and Prevention Workers) to meet ambitious targets, while managing budgets, risks, and funder reporting.

• Stakeholder Engagement: Foster "trusted partner" relationships with grassroots organisations and wider community sectors to reach high-risk groups, including young people, veterans, minority communities and affected others. 

Due to the frequency of travel required, applicants should be based within reasonable travelling distance of Greater Manchester, ideally within the North West, and must have access to a vehicle.

Do you want to make a difference in the lives of others?

Do you want to work with like-minded professionals in a supportive team?

Rees supports people who have experienced foster care or residential care at any stage in their lives, including those with custodial experience. We recognise the importance of lifelong support networks and aim to help care experienced people thrive in all aspects of their lives.

We listen and offer help and advice across a wide range of areas, working with public and voluntary sector partners, businesses and other organisations.

Overview

The Regional Project Co-Ordinator will support the planning, coordination and delivery of programmes and initiatives for care experienced people.

Working closely with colleagues, delivery partners and stakeholders, you will help ensure programme activity runs smoothly and reaches those who may benefit most. The role combines project coordination with hands on delivery, including supporting workshops, events and engagement activity.

This is an exciting opportunity to contribute to meaningful work that improves wellbeing, connection and life outcomes.

Key Responsibilities

1. Project Management

• Coordinate the day to day delivery of programmes and initiatives
• Support the planning and delivery of workshops, events and activities
• Attend and assist with delivery sessions alongside partners
• Maintain project plans, monitor progress and adjust activity where needed
• Coordinate delivery partners to ensure services meet the needs of care experienced people

2. Communication and Stakeholder Management

• Build and maintain strong relationships with delivery partners, commissioners and stakeholders
• Act as a key point of contact for stakeholders
• Address issues promptly and effectively
• Organise meetings and ensure clear communication and follow up
• Prepare and share updates and reports

3. Performance Monitoring and Reporting

• Monitor delivery against agreed KPIs
• Maintain accurate project documentation including reports and risk logs
• Track budgets and flag any issues
• Collect and analyse feedback and outcome data
• Support reporting to commissioners and funders
• Identify opportunities to improve programme delivery

4. Budget Monitoring

• Liaise with the finance team regarding project budgets
• Identify and escalate any financial risks or concerns

5. Quality and Compliance

• Support quality assurance processes to maintain high standards

6. Additional Duties

• Participate in meetings, training and events as required
• Contribute to continuous improvement of programmes
• Work in line with the charity’s vision and values
• Respond flexibly to changing demands
• Act as a positive ambassador for the organisation
• Undertake continuing professional development
• Carry out other duties as required

Qualifications and Skills

Essential

• Ability and willingness to travel regularly across Greater Manchester, with occasional travel across the North West
• Access to a vehicle
• Experience coordinating projects or programmes, ideally within health, social care or the voluntary sector
• Strong organisational and time management skills
• Excellent communication skills
• Ability to manage multiple priorities and work accurately
• Experience analysing data and preparing reports
• Budget awareness
• Problem solving skills
• Proficiency in Microsoft Office and project tools

Desirable

• Local knowledge of the Greater Manchester and North West communities
• Understanding of the challenges faced by care experienced people
• Project management qualification such as PRINCE2

Personal Attributes

• Comfortable engaging with participants and stakeholders in workshops and events
• Empathetic and compassionate
• Proactive and solution focused
• Able to work independently and as part of a team
• Professional and trustworthy

We welcome applications from all backgrounds and particularly encourage applications from those who are care experienced. The closing date for this role is 8th May 2026. We reserve the right to close this job early if volume of applications is high. 

Primary Care Practitioner (Guided Self Help & Social Prescribing)
Location: Cardiff West (main base) and Vale of Glamorgan
Hours: 22 hours per week (two roles available)
Salary: £28,000 pro rata
Holiday: 25 days per year (pro rata), plus bank holidays

Make a real difference in primary care

We are looking for two compassionate and motivated practitioners to join our team, delivering Guided Self Help, psychoeducational support, and social prescribing within GP surgeries.

This role focuses on early intervention, supporting people to better understand and manage their mental health, while connecting them with appropriate services and community support.

You will work with individuals experiencing common mental health difficulties, including anxiety and depression, offering structured, practical support that can make a meaningful difference to their everyday lives.

You will also contribute to the delivery of psychoeducational courses, support behaviour change, and help people build confidence and resilience.

About you

You will have experience supporting people with their mental health, ideally using structured approaches such as Guided Self Help or similar interventions.

You will be confident:

• Working within a primary care setting
• Managing your own caseload
• Building positive relationships with individuals and GP practice teams

An understanding of CBT-informed approaches is important, along with the ability (or willingness to learn) to use outcome measures such as Recovery Star, CORE-OM, and CORE-10.

You will also be confident in connecting people with wider support, including community services and specialist agencies.

Above all, you will be approachable, organised, and committed to making a positive impact.

Why work with us?

At Mind in the Vale of Glamorgan, we are committed to improving mental health, promoting wellbeing, and ensuring people feel heard, valued, and supported.

You will be joining a compassionate, community-focused organisation that believes in early intervention, empowerment, and person-centred support.

This is an opportunity to work at the heart of primary care while staying connected to a wider network of support across the Vale, making a visible difference every day.

What we offer

• A supportive and values-driven team environment
• Opportunities to develop skills in Guided Self Help, psychoeducation, and social prescribing
• Regular supervision and ongoing professional development
• Flexible, community-based working
• The chance to be part of a trusted local mental health charity

What you need to know

• Based primarily in Cardiff West, with some work across the Vale of Glamorgan
• Travel to the Vale is required for training, supervision, and occasional cover
• Two part-time roles available (22 hours each)

Apply now

If you are passionate about supporting people’s mental health and want to work at the heart of primary care, we would love to hear from you.

Please note: CVs will not be accepted. Applications must be submitted using the online application form. (please click the redirected button to complete the Mind in the Vale of Glamorgan online application form).

Closing date: 30 April, 4:00pm
Interview date: Wednesday 6 May (Barry office)

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Role Title: Direct Marketing Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 per annum
Contract Type: Permanent
Hours: Full time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home

The Direct Marketing Lead is a newly formed role focused on planning, delivering and optimising integrated, data-driven campaigns across offline and digital channels to grow income from individual supporters—acquiring new donors, increasing the value of existing ones, and maximising return on investment.

You will take ownership of end-to-end direct response activity, using insight, segmentation and testing to improve performance, while managing budgets, suppliers and internal relationships to deliver effective campaigns that also build strong, long-term supporter relationships.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary:

• Plan and deliver direct marketing campaigns across a mix of channels, with a focus on bringing in income and growing the supporter base.
• Take campaigns from idea through to delivery, including shaping the messaging and making sure everything goes out on time and within budget.
• Keep a close eye on performance, using results and insight to tweak and improve what we do next time.
• Build and develop supporter journeys that help bring people in, keep them engaged and encourage longer-term support.
• Work closely with teams across the organisation, as well as external suppliers, to get campaigns out the door and keep things running smoothly.
• Support wider planning and budgeting, using campaign results and data to help guide future activity and priorities.

To be successful in this role you will have:

Experience & Knowledge

• Proven track record of delivering integrated direct marketing campaigns, with particular strength in postal activity and full lifecycle ownership.
• Evidence of creating and evolving user journeys that drive stronger retention and deeper engagement.
• Confidence in data, including delivery of using CRM systems or databases to make data-led decision, select data, execute campaigns, generate reports, and extract actionable insights.
• Demonstrated ability to collaborate effectively with external partners, including agencies, fulfilment providers, and other suppliers.
• Solid experience managing campaign budgets, tracking income and optimising return on investment.

Skills & Abilities

• Comfortable taking the lead on complex projects and working independently and with a strong sense of ownership.
• Highly capable organiser, able to juggle competing priorities while consistently meeting deadlines.
• Strong written communicator, skilled in producing engaging, audience-focused copy and briefs that inspires action.
• Data-literate, with the ability to analyse performance and make suggestions on findings and improvements.
• Detail-oriented with a methodical approach to ensuring accuracy and quality in all outputs.
• Solutions-focused mindset, bringing creativity and initiative to problem-solving and continuous improvement.
• Financially aware, able to plan, monitor and optimise budgets efficiently.

Personal Attributes

• Passionate delivering and achieving tangible fundraising outcomes and contributing to income growth.
• Works well both collaboratively and autonomously, adapting style as needed.
• Brings a positive, flexible approach and thrives in a dynamic, fast-moving charity setting.
• Comfortable making informed decisions within agreed strategic frameworks.

Desirable

• Educated to degree level or able to demonstrate equivalent professional experience.
• Willingness to contribute to broader organisational activities as required, including holding a full driving licence.
• Access to personal transport and ability to travel when needed.

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination.  We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we would love to hear from you.

Closing date: Friday 22nd May 2026
Interview date: Tbc
Please note that the right is reserved to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

No agencies please.

Speech and Language Therapist

We are looking for a Speech and Language Therapist (term time + 3 weeks only) to join a multi-disciplinary team which provides educational support to children and young people, their families and local schools.

Position: Speech and Language Therapist

Location: West London (office-based)

Salary: £53,076 per annum (£50,626.34 actual/pro-rated) + market supplement

Hours: Full Time (36 hours per week)

Contract: Permanent (term time + 3 weeks only = 42 weeks)

Closing Date: 30th April 2026 - We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified.

About the Role

The Speech and Language Therapist at the Education Hub will provide specialist assessment, intervention and support for children and young people affected by the Grenfell Tragedy. The therapist will conduct comprehensive assessments using evidence-based tools, including formal standardised assessments, observational analysis and dynamic assessment approaches to evaluate speech, language and communication needs.

You will:

• Work on a 1:1 and group basis with children and young people and provide a high level of expertise to develop students’ speech, language and communication skills.
• Give advice, information and support to enable parents/carers and schools to promote the development of speech, language and communication skills.
• Work with families to equip them with the knowledge and skills to create supportive home environments that meet their child’s specific needs.
• Work in close liaison with the Occupational Therapist and the rest of the team to ensure efficient and effective management of children identified with speech, language and communication needs.
• Comprehensively assess children and young people to help identify difficulties in expressive and receptive language, social communication, fluency, and speech sound development, ensuring targeted and effective intervention.
• Produce detailed reports with clear actionable recommendations to inform support plans and guide effective therapeutic and educational strategies, ensuring interventions are tailored to each child’s specific speech, language, and communication needs.
• Develop Speech & Language Therapy training packages, policies, and programmes to parents, carers and professionals.

About You

You will have:

• UK qualified status and registered with the HCPC (Health and Care Professions Council) with a license to practice.
• Registered member of Royal College of Speech & Language Therapists
• Trained in Hanen, Elklan, Let’s Talk or VERVE Child Interaction (or a willingness to attend training)
• Extensive knowledge of principles in effective working with families and schools and application to practice.
• Experience of operational caseload management for children with a speech and language need.
• Extensive knowledge of appropriate assessment and therapeutic interventions relevant to the client group.
• Strong interpersonal and communication skills, with the ability to build positive relationships with diverse stakeholders.
• Culturally competent, with an understanding of diverse family contexts and the ability to tailor interventions accordingly.
• Skilled in trauma-informed practices with a focus on supporting children and families affected by adverse experiences.
• Participated in continued professional development and keep informed of relevant research and best practice, and to maintain HCPC registration.
• Knowledge and understanding relating to the safeguarding of children.

Ready to Make an Impact? Apply Now!  Submit your CV and a supporting statement (2 sides A4 maximum) setting out how you meet the role requirements, please ensure this is in one document.

About the Organisation

The Grenfell Education Hub opened last year to serve those most affected by the Grenfell Tower tragedy. The hub provides a safe, restorative and relational education support to children and young people, their families and local schools.

A consultation process in 2023 and 2024 about the needs of the community and the bereaved and survivors led to proposals for an educational ‘hub’.  This comprises a wide range of professionals including four specialist teachers, an Educational Psychologist, a Speech and Language Therapist, an Occupational Therapist, a Careers Specialist, and a Family Support Practitioner. Their time will be divided between direct work with children and families in the ‘Hub’, and support for local schools.

The activity of the hub aims to;

• Provide good quality educational support to as many children and young people as possible
• Build the skills and confidence of children and young people, their families, and education staff in local schools
• Develop strong relationships with those most affected by the Grenfell Tower fire
• Accurately assess its impact

Diversity & Inclusion: The Education Hub is committed to building an inclusive and diverse workforce. We welcome and encourage applications from people from all backgrounds.

Other roles you may have experience of could Speech Therapist, Language Therapist, Speech and Language Therapist, Therapist, Care, Support Group, Support and Advice, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Multiple Schools across Telford and Wrekin.

Are you a proactive, collaborative and compassionate individual with a proven record of working with children and young people affected by criminal exploitation, gang involvement, county lines, grooming, or serious youth violence?  Do you have experience of working within a multi-agency safeguarding environment, collaborating effectively with services such as social care, youth justice, police, education, and community organisations?

If so, St Giles is looking for a Specialist Mentor to form part of a newly established team to support Children and Young People (CYP) under 18 at risk of or experiencing significant harm, including involvement in criminality, the justice system, gang affiliation, exploitation, and grooming in partnership with the Children’s Services Child Abused Through Exploitation (CATE) Team

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will provide 1:1 mentoring sessions within schools, creating safe, confidential, and supportive spaces to 36 young people annually who are affected by criminality, exploitation, gang involvement, or the justice system, improving their safety, wellbeing, and life outcomes. You will be expected to build positive relationships with CYP and their families and work directly with them to promote positive change, build resilience, reduce risks, and prevent continued significant harm, plus work collaboratively with the Children’s Services CATE Team, Community Safety, Youth Justice, Police, and other stakeholders.

We will also count on you to support the development of professional knowledge within the CATE team and wider network on criminal exploitation and to produce risk management plans based on assessments, while promoting inter-agency collaboration in the assessment and planning process, and including appropriate agencies in the delivery of the service.

What we are looking for:

• Experience of conducting risk assessments and developing intervention/support plans, with a clear understanding of safeguarding frameworks and thresholds
• Experience delivering community-based outreach, including working in non-traditional settings and building relationships with local stakeholders
• Knowledge of child criminal exploitation, county lines, gang involvement, and grooming
• Knowledge of trauma-informed practice and its application when working with vulnerable or high-risk young people
• An understanding of risk assessment and risk management processes in relation to exploitation and serious youth violence
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

An enhanced Children’s Barred List DBS check is required for this role.

PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification. 

Closing date: 5 May 2026 at 9 a.m. Interviews: 11 May 2026 in Coventry.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Reconnect Worker (London)

Apply for this role if you want to make a real, immediate impact by helping young people and families rebuild relationships, reduce conflict and prevent homelessness before it begins.

Location: Sherborne House, London

Salary: £31,443 per annum

Closing Date: 05 May, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Join us as a Reconnect Worker and help prevent youth homelessness by supporting young people and families experiencing conflict or crisis. You’ll deliver focused mediation and personalised family support across London—working with young people aged 11–25 in schools, emergency placements, and Depaul services to strengthen relationships, improve communication and reduce the risk of homelessness. Your work will be grounded in detailed assessments, collaborative support planning and strengths‑based interventions that help families rebuild stability and stay connected.

In this flexible, fast‑paced role, you’ll manage a small caseload, work independently across multiple locations and build strong partnerships with schools, local authorities, Nightstop hosts and colleagues across Depaul. You’ll maintain clear, accurate records, contribute to safeguarding processes and advocate for young people when needed. Your creativity, impartiality and ability to engage families in challenging moments will be key as you help define and strengthen Depaul’s national approach to family mediation and homelessness prevention.

Please note that this role is offered as a full-time (37.5 hours per week) permanent basis.

In this role, you will:

• Provide focused family support and mediation to young people aged 11–25 and their families experiencing conflict or breakdown.

• Manage a small caseload, completing risk assessments, needs assessments and structured support plans that drive measurable outcomes.

• Work across schools, Nightstop placements and Depaul services to stabilise situations and reduce the risk of homelessness.

• Build strong partnerships with local authorities, schools and external agencies to strengthen referral pathways and holistic support.

• Maintain clear, accurate case records and follow all safeguarding, EDI, health and safety and lone‑working procedures.

• Advocate for young people and families when safeguarding concerns arise, ensuring safety and appropriate escalation.

• Work independently across multiple London locations, prioritising tasks and managing time effectively.

• Contribute to Depaul’s national prevention approach through peer learning, reflective practice and continuous service development.

About You (What we are looking for from you – Person Specification)

When completing your application form please address all the points set out below.

Essential

• Significant experience working with young people and families in crisis; reflective, creative and solution focused in your approach and committed to working in an assets based way.

• To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if candidate doesn’t hold the qualification but training will have to be completed before the end of the probation period.

• Experience of working independently and managing own caseload; self-motivated and able to prioritize tasks and carry out efficient organisation and administration.

• Experience of carrying out risk and needs assessments and support planning for clients.

• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.

• High level understanding of professional boundaries and ability to maintain impartiality

• Willingness and ability to travel independently and work from a number of different locations across the London region.

• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

Desirable

In order to attract the higher salary banding you will need:

• Demonstrable experience providing effective mediation services to families experiencing conflict

• Hold an accredited Interpersonal Mediation Certificate

• An in-depth understanding of issues relating to youth homelessness

• Independently manage and maintain a full caseload of families (15-20 families per FTE, or as identified by the service manager).

• Evidence through case recording, support planning and outcome monitoring that families are being supported effectively to make progress against the relevant national outcomes and that mediation is being used confidently and effectively to support this, when appropriate.

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Location: London-only (hybrid working: 40-60% of the week in the office)

1st stage interviews: 8th May in our South London Centre

2nd stage interviews: 12th May over MS Teams

For more information or to apply, please click "apply now" to be directed to our careers site.

The Philanthropy Administrator is the backbone of a team that raises up to £18m each year to support young people across the UK. This role brings rhythm, structure and momentum to busy, high‑value fundraising activity, making sure ideas turn into action and plans land smoothly. Your organisation and coordination keep the philanthropy team focused, effective and able to deliver at pace.

You will keep the engine running day to day. This includes coordinating donor events and engagement activity, managing CRM updates and RSVPs, arranging travel and logistics, supporting senior colleagues and keeping finances, invoices and budgets on track. Whether you are pulling together event packs, setting up meetings or making sure suppliers are paid on time, your work removes friction and creates space for fundraisers to do what they do best: build relationships and secure vital funding.

This role has a direct line to impact. When the philanthropy team is well supported, income flows and that income funds programmes that help young people develop skills, confidence and opportunities for the future. You will be part of a collaborative, inclusive team where strong administration is valued, trusted and celebrated for the difference it makes.

What happens next?  

Please submit a CV and a Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Philanthropy Administrators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Philanthropy Administrators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences, and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer, and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3943 

Are you a commercially minded fundraiser, passionate about garnering support for a cause you love? Come and join #TeamMercury as our new Head of Development and Partnerships.

We are looking for someone with a strong track record in identifying and securing funding, building commercial partnerships, and nurturing meaningful strategic relationships that drive sustainable growth.

The successful candidate is creative, highly collaborative and forward-thinking. You will bring experience across a range of fundraising approaches and the ability to make the most of a mix of commercial streams. We would love to hear from you!

To find out more, download the candidate pack.

Applications close at 10am on Monday 18 May 2026. First round of interviews will take place on Wednesday, 27 May 2026.

Camberwell with delivery across all London Boroughs

Ref CFC-261

Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system?

If so, join St Giles Trust as our Children and Families Caseworker where, as part of our London Edge-of-Care
(L-EDGE) project, you will provide specialist support to children and young people who are experiencing complex disadvantage and are at risk of entering the care system.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

London Edge-of-Care (L-EDGE) is a 36-month project which aims to create positive outcomes for up 60 children and young people a year who are at risk and on the edge of being taken into local authority care. The project focuses on intervening before any formal care proceedings have taken place and provides a whole family approach.

About this key role

As a Children & Families Caseworker, you will deliver intensive, trauma-informed and whole-family support to children and young people at risk of entering care. This will involve carrying out comprehensive needs assessments, risk assessments and safety planning, and working alongside families to develop and review action plans that address practical, emotional and safeguarding needs.

This is a highly relational, outreach-based role, requiring regular travel across London Boroughs. You will work closely with Children’s Social Care and other statutory and voluntary sector services to deliver coordinated, effective support. You will also play a key role in identifying risk, including child criminal and sexual exploitation, and ensuring appropriate safeguarding responses are in place.

What we are looking for

• To have lived, personal experience of the Criminal Justice System and/or care system.
• Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them.
• Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused.
• Understanding of the UK care system and the challenges faced by those who enter it.
• Knowledge of gangs, knife crime and patterns of offending in London.
•  Knowledge of safeguarding, child protection and risk management practice
•  Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE)
• Strong IT skills, including case recording systems and standard Microsoft applications

Please note: this role requires an Enhanced DBS check with child barred list.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

If you have any queries, or require further support, please contact us. 

Closing date: 11 May 2026 at 9am. Interview date: w/c on 18 May 202

Primary Care Practitioner (Guided Self Help & Social Prescribing)

Location: Vale of Glamorgan
Hours: 28 hours per week across 4 days
Salary: £28,000 pro rata
Holiday: 25 days per year (pro rata), plus bank holidays

Make a real difference in your community

We are looking for a compassionate and motivated practitioner to join our team in the Vale of Glamorgan, delivering wellbeing support, Guided Self Help, and social prescribing across community and primary care settings.

This role focuses on supporting individuals experiencing mild to moderate, or severe but stable, mental health difficulties. You will help people better understand and manage their mental health, while connecting them to the right services and community support.

You will provide structured one-to-one support, deliver psychoeducational courses and workshops, and help people build resilience, confidence, and independence.

Working as part of an established team, you will receive referrals from GPs, other health professionals, and self-referrals, ensuring people can access timely and effective support.

About you

You will have experience working in a mental health or wellbeing setting and feel confident supporting individuals with a range of mental health needs.

You will be confident:

• Providing person-centred, strengths-based support
• Managing your own caseload and completing assessments
• Building positive relationships with individuals and partner organisations

You will have a good understanding of safeguarding, risk management, and professional boundaries, along with strong communication and organisational skills.

An interest in the voluntary and community sector is essential, as is the ability to connect people with local services and opportunities.

While full training will be provided, experience of guided self-help approaches, outcome measures (such as Recovery Star or CORE-OM), or delivering group work would be advantageous.

Above all, you will be approachable, organised, and committed to making a positive impact in your community.

Why work with us?

At Mind in the Vale of Glamorgan, we are committed to improving mental health, promoting wellbeing, and ensuring people feel heard, valued, and supported.

You will be joining a compassionate, community-focused organisation that believes in early intervention, empowerment, and person-centred support.

This is an opportunity to work at the heart of community and primary care services while staying connected to a wider network of support across the Vale — making a visible difference every day.

What we offer

• A supportive and values-driven team environment
• Opportunities to develop skills in Guided Self Help, psychoeducation, and social prescribing
• Regular supervision and ongoing professional development
• Flexible, community-based working
• The chance to be part of a trusted local mental health charity

Apply now

If you are passionate about improving mental health and supporting people to thrive, we would love to hear from you.

Please use the buttons below to view the Job Spec and submit your application via the Job Application Form.

Please note: CVs will not be accepted. Applications must be submitted using the online application form. (please click the redirected button to complete the Mind in the Vale of Glamorgan online application form).

Closing date: 30 April, 4:00pm
Interview date: Wednesday 6 May (Barry office)