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Royal British Legion, London (On-site)
£33,622 to £36,863 per annum (Inclusive of London Supplement)
Posted today
Top job
The Christie Charity, Withington (Hybrid)
£50,393 per year
We're looking for a dynamic, enthusiastic & proactive individual to play a key role in shaping & enhancing the experience of supporters.
Posted 1 day ago Apply Now
Top job
St John of Jerusalem Eye Hospital Group, Clerkenwell (Hybrid)
£26,000 - £30,000 per year
SJEHG seeks an organised, proactive & personable individual to help ensure the effective running of its UK office & fundraising activities.
Posted 2 days ago Apply Now
Top job
Age UK Nottingham & Nottinghamshire, Nottingham (Hybrid)
£38,240.28 pro rata
This is an exciting opportunity for an experienced professional to help us shape the future of care and support for older people.
Posted 2 days ago
Top job
CCLG: The Children & Young People's Cancer Association, Leicester (Hybrid)
£27,601 - £32,585 per year
You'll be responsible for developing and delivering our portfolio of mass participation and challenge events
Posted today Apply Now
Top job
Barnsley Hospice, Multiple Locations (On-site)
£39,550 per year
Lead strategic partnerships, trusts and major donor fundraising to grow sustainable income and help Barnsley Hospice care for local families
Posted today
Closing in 3 days
The King's Trust, Multiple Locations (Hybrid)
£25,092.00 to £32,314.00, dependent on your location, skills, knowledge and experience
Posted 1 week ago
Closing in 2 days
Somerset Wildlife Trust, TA1, Taunton (Hybrid)
£26,227 per annum, FTE (£15,736 per annum for 22.5 hours per week)
Posted 2 weeks ago
St Luke's Hospice, Harrow (Hybrid)
Up to £32,000 per year
Posted 3 days ago Apply Now
Page 1 of 53
London (On-site)
£33,622 to £36,863 per annum (Inclusive of London Supplement)
Permanent
Job description
About The Role
The Supporter Care Senior Officer is a key role within our Fundraising team, sitting at the heart of every supporter interaction and helping to shape the experience people have with The Royal British Legion. This is an opportunity for someone who knows what great customer care looks like and takes pride in getting the detail right. You'll be the person colleagues turn to for guidance on complex enquiries, complaints and supporter issues, while also ensuring that day to day operations run smoothly, efficiently and to the highest standard. Working across multiple teams and with external partners, you'll help deliver a service that is professional, responsive and built around the needs of our supporters.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We're looking for someone who brings significant experience from a customer care, supporter care or customer service environment and is ready to take the next step in a senior operational role. You'll be confident managing priorities, analysing trends, improving processes and coaching colleagues to deliver consistently high standards. Just as importantly, you'll be comfortable rolling up your sleeves when needed, whether that's resolving a challenging complaint, overseeing supporter administration, improving ways of working or supporting the delivery of key fundraising activity. You'll combine excellent judgement with a practical, solutions focused approach and understand the importance of compliance, accuracy and accountability in every interaction.
This role offers genuine variety and the chance to make a visible impact. You'll lead projects, help shape service improvements, support and develop team members, and use insight to influence how we engage with supporters in the future. It's an ideal opportunity for someone who enjoys balancing people leadership with operational delivery and who thrives in a fast-paced environment where no two days are the same. If you're passionate about delivering outstanding service, building strong relationships and creating positive outcomes for supporters, you'll find a role here that is both challenging and rewarding, with plenty of scope to contribute, develop and make your mark.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: 16th September onwards
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Posted on: 17 July 2026
Closing date: 01 August 2026 at 01:00
Job ref: 1239
Tags: Fundraising