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Jobs in Haringey

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Closing in 6 days
Not For Profit People, London (Hybrid)
£37573 - £42149 Per Annum £42,149 per annum London weighted or £37,573 per annum regional
Posted 1 week ago
Closing in 6 days
Harris Hill Charity Recruitment Specialists, Remote
£100 - 300 per day
Posted 1 week ago Apply Now
WorldSkills UK, London (Hybrid)
£38,000 per year
Partnerships & Programme Development Manager – shape funding opportunities, build partnerships, and drive impact at WorldSkills UK
Posted 1 week ago

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The Royal Foundation of St Katharine, London (On-site)
£65,000 - £70,000 per year
Posted 1 week ago Apply Now
NCVO, Remote
£33,963 per annum, rising to £38,365 if London based
Posted 1 week ago
Battersea Dogs & Cats Home, Battersea (Hybrid)
£41,798 per annum (based on the full time equivalent of £52,248 per annum)
Posted 1 week ago
Microbiology Society, Clerkenwell (Hybrid)
£60,000 per year + Benefits
The Postholder will develop and curate the Society's scientific content designed for impact across our wide-ranging audiences.
Posted 1 week ago
Marine Society and Sea Cadets, London (Hybrid)
£28,000 gross per annum full time equivalent + benefits
Posted 1 week ago
Closing in 5 days
Hestia, City of London (On-site)
£32,838 per year
Posted 1 week ago
Page 33 of 65
Not For Profit People
London (Hybrid)
Old Trafford, Greater Manchester
£37573 - £42149 Per Annum £42,149 per annum London weighted or £37,573 per annum regional
Full-time
Permanent
Job description

Resolution Team Leader

We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement.

Position: Resolution Team Leader
Salary: £42,149 per annum London weighted or £37,573 per annum regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 24 April 2026
Interviews: 30 April 2026, face to face

About the role

This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience.

You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations.

Key responsibilities include:

  • Leading, coaching and developing a high performing resolutions team
  • Managing complex and escalated complaints to ensure fair and timely outcomes
  • Monitoring performance against KPIs including resolution times and customer satisfaction
  • Driving quality and consistency across all complaint responses
  • Ensuring compliance with complaints procedures and relevant regulatory frameworks
  • Working with stakeholders to identify root causes and reduce complaint volumes
  • Conducting regular one to ones, quality checks and targeted training to improve performance
  • Embedding a culture of accountability, empathy and continuous improvement

About you

You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism.

You will have:

  • Proven experience leading or supervising a team in a customer service or complaints setting
  • Experience handling complex and sensitive customer issues
  • Strong communication skills with the ability to influence and provide constructive feedback
  • A track record of coaching and developing team members
  • The ability to drive performance and maintain high service standards
  • Confidence using Microsoft Office including Excel and working with data
  • Knowledge of complaints handling frameworks or regulatory standards such as the Housing Ombudsman Code is desirable

About the organisation

This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve.

They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development.

Other roles you may have experience of could include:
Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Organisation
Not For Profit People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 10 April 2026
Closing date: 24 April 2026 at 23:30
Job ref: 8334
Tags: Administration, Advice / Information, Customer Service, Housing, Operations, Customer support, Homelessness