Lived experience jobs

Finance & Operations Manager

Barnwood is not your typical funder. We drive change so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations and looking for better ways to fund, Barnwood makes a difference in Gloucestershire.

As part of this work, our Finance & Operations Team engages with a wide range of people to support the Trust’s vision for Gloucestershire, and our Finance & Operations Manager is integral to this.

We are looking for a Finance & Operations Manager to provide effective financial management, accurate financial reporting and oversee the facilities management of the Trust’s offices. The Finance & Operations Manager will manage a team of 2 and be part of the Trust’s People Manager Team.

We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who:

· are from Black, Asian and minoritised backgrounds.

· have lived experience of disability and/or mental health challenges. 

Contract terms:

· This role is permanent, and we welcome applications from people looking for full time hours (37.5hrs per week), we will also consider for a minimum of 30 hours per week.

· We offer a flexible start between 8:00 am and 9:30am Monday to Friday. 

· Salary £44,239 p/a FTE 

· 36 days holiday inc. bank holidays (FTE)

· This position is based in our office in central Cheltenham with occasional opportunities for home working.

Summary of key duties:

Financial Management and Reporting

· Develop, implement and operate monitoring systems for financial forecasting and re-forecasting to support sound decision making.

· Lead on and co-ordinate the annual budgeting and planning process ensuring that information is collected, compiled and reported in a timely manner to the Leadership Team for review and recommendation to the Finance & Audit Committee.

· Produce quarterly and annual internal finance report and management accounts for reporting to the Leadership Team and Finance & Audit Committee, which summarise budget trends, analyse and report variance.

· Ensure compliance with all financial regulations, through liaisons with the Trust’s external auditors for preparing of the SORP financial statements.

Policy and Procedures

· Lead the development, implementation and monitoring of effective procurement policies, procedures and systems ensuring best value is achieved across all activities.

· Lead on the annual insurance renewal process, ensuring appropriate cover is in place and general administration of the Trust’s insurance policies is enacted.

Payroll

· Maintain payroll processing system and run the monthly payroll.

Facilities Management

· Support the development of a 5 year planned preventative maintenance plan for the Trust’s premises, to support budget and resource planning.

· Oversee the management of the Trust’s premises ensuring contracts are in place and appropriately managed to ensure the smooth running and maintenance of the building and that all health and safety requirements are met.

Line management responsibilities

· Provide line management to the Finance Co-ordinator and Workplace & Facilities Manager, enacting the Trust’s management processes to ensure that all employees are motivated, supported and enabled to give of their best.

· Contribute to Trust-wide people management policies, procedures and team culture as a member of the People Manger Team.

Essential Knowledge and Experience 

· Qualified ACA, ACCA, CIMA or experience to this level (E).

· Practical knowledge and understanding of management accounting principles and techniques.

· In-depth knowledge of budgeting and financial forecasting and preparation of financial reports for senior management and compliance purposes.

· Line management experience to foster a productive and supportive team environment.

Summary of skills

· Strong numerical and analytical skills to effectively analyse financial reports.

· Proactive problem-solver, demonstrating high levels of initiative, organisation and flexibility.

· Ability to work meticulously and methodically, demonstrating attention to detail.

· Strong IT skills (demonstrable proficiency in using MS Office, Word, Excel, PowerPoint and Sage 50 Accounts) and the ability to use technology to achieve work plans and objectives.

For full details please see our application pack.

Benefits:

· 36 days annual leave including bank holidays. (FTE)

· Life Assurance (3 x Salary)

· Work within an organisation that is committed to improving equality and diversity.

· Competitive salaries and fantastic pension contribution rates.

· Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges.

· Friendly and collaborative working culture; everyone’s voice is heard.

· We have a range of supportive wellbeing policies and almost a quarter of our employees, are qualified mental health first aiders with Mental Health England.

· Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.

· Assistance dogs are welcome.

Guidance On Applications:

Click on Apply Now to be taken to the Barnwood Trust website where you need to apply for this role via our online application form.

You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.

Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org

We want our application process to be right for you as an individual, so if there’s anything you think we can do to make this process more straightforward for you please email recruitment@barnwoodtrust. org directly to discuss what support we might be able to provide. Our career page on our website has some examples of things we may be able to put in place for people who request extra support.

Deadline for applications:  17:00 on Wednesday 2nd July 2025

First interviews: Monday 14th July and Wednesday 16th July 2025 in the mornings

Second stage interviews: Monday 21st July 2025

We would like the successful candidate to start as soon as possible.

Brent Food Bank can only function effectively with a core of volunteers who are engaged in all aspects of the foodbank's operation. As the Food Bank becomes busier and as its services grow the Volunteer Coordinator will be responsible for promoting volunteer engagement, the development of our current volunteer community, and the recruitment and development of new volunteers.

Specific responsibilities:
• Proactively liaise with the staff team to determine volunteer requirements
• Strategically recruit new volunteers
• Oversee the induction and training of all new volunteers
• Ensure mandatory training is completed by all volunteers
• Manage and promote the development of our volunteer community with briefings and tailored training that will help them fulfil their roles effectively
• Promote Equity, Diversity and Inclusion within our volunteering programme, fostering an environment where all individuals are valued
• Engage with those within our local community with lived experiences of poverty and foodbank use to create and promote participation opportunities at Brent Foodbank
• Demonstrate effective communication, ensuring our volunteer community is up to date on any news or developments at the foodbank
• Encourage open lines of communication, acting as the main point of contact for any concerns, compliments or suggestions raised by our volunteers
• Process volunteer leavers
• Promote the wellbeing of our volunteer community, liaising with the Foodbank Manager on recognising volunteers and organisation of a minimum of two volunteer events a year including an annual volunteer team-building and planning day
• Comply with and uphold all relevant health and safety policies, seeking to minimise hazards for others
• Comply with and uphold all relevant data protection policies

About the role

​The Chief Executive Officer will play a vital role in driving the new NCVO strategic review, as well as our programme of transformational change. They must enable and fulfil NCVO’s vision, mission and strategic goals.

They will manage the reputation of NCVO, both through our relationships with our members, key stakeholders and the wider voluntary sector, and by being a spokesperson for NCVO through multiple face to face and media channels.

In this role they must be able to listen to, understand and reflect the concerns of the voluntary sector, offering thought leadership, while ensuring that NCVO is an efficient and financially sustainable organisation.

Timetable

Closing date for all applicants: 9am on Monday 30th June 2025

Preliminary conversations with David Fielding: w/c 7th July and 14th July 2025

Referencing and informal conversations with the Chair and outgoing CEO: w/c 21st July 2025

Member stakeholder panel and informal conversation with the leadership team: Monday 28th July 2025

Final Panel Interview with members of the Board: Wednesday 6th August 2025

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

How to apply

Please click on the Apply button to find out more.

Recruitment for this position is being managed by Attenti Executive Recruitment Services and any questions regarding the role should be directed to Attenti.

• Location: Birmingham 

• Permanent contract  

• Term Time - 35 hours per week over 48 weeks (Sep-July with August as leave)   

• £22,916 - £26,583 paid over 12 months depending on experience 
  This is equivalent to £25,000-£27,000 per annum full-time.

• Start Date: 1st September 

A fantastic opportunity for individuals with experience in youth facilitation and stakeholder management to join our team as a Programme Coordinator. We have a three-year strategy to increase the number of young people we serve while ensuring we can grow with impact and sustainability. You will join a team that is determined and energetic; reflective and collaborative; and values the experiences and backgrounds of each person we work with.    

As a Programme Coordinator (PC) you will be at the frontline of our work, working directly with schools and colleges, young people and local businesses to make an impact! You will be responsible for all aspects of programme management and delivery of the Envision programme in a cluster of schools/colleges in your region.   

Key Responsibilities:  

• Programme delivery and facilitating work with young people  

• Programme management and logistics  

• Stakeholder management   

• Impact management   

Essential Experience, Knowledge and Competencies:  

• Experience of facilitating activities with young people – including preparing engaging sessions in advance by utilising resources available to them  

• Experience of project management – highly organised, with the ability to manage your own time to meet deadlines  

• Experience of working on projects which have multiple stakeholders – communicating effectively through written and verbal communication  

• Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture  

Desirable Experience, Knowledge and Competencies:  

• Experience of data handling – collecting and recording data in a timely manner using an online CRM system  

• Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap  

Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.   

To apply you must please read the application pack and apply online.  

Deadline - Midday Monday 30th June 

Please note:   

- We will be interviewing as we go along, so early applicants are encouraged.   

-Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.   

- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.   

- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.   

Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years. 

We are excited to be looking for a Young Adults Peer Support Worker. You will have your own lived experience of mental ill health and be able to use this experience as well as your professional skills and knowledge, to support others.

With the expansion of our work in this area we aim to reduce waiting times, reduce the number of people going into crisis, address inequalities and support transitions from youth to adult services. We will be offering holistic and personalised care and support to service users and carers.

This role will carry caseload and deliver a range of support and person-centred interventions to meet these needs, which could include group support, one-to-one interventions and signposting where specialist advice is needed. Referrals could be young adults, careleavers, people currently under adult mental health services, or carers supporting people in the community.

We are looking for individuals who are passionate about motivating and coaching individuals with mental health issues, and able to support people on their journey to recovery. As well as having an empathy with the core values of RB Mind, the successful applicants will have the skills to provide person-centred support, through one-to-one sessions and through facilitating groups. You will have an awareness of the boundaries we work within when supporting vulnerable adults. You should be enthusiastic and self-motivated, and must be able to work on your own initiative.

This is a partnership project with South West London St George’s Mental Health Trust (SWLStG), locally led by Richmond Borough Mind. There are further Peer Support Worker vacancies within Age UK, Richmond AID, and Crossroads Care requiring appropriate skills and experience. Partners will seek your permission to share your details if we have sufficient successful applications.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community.

Benefits of working for RB Mind: 

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full

year of service (up to a maximum of 30 days) [pro rata]. 

· Bonus 1 day of annual leave per year over the festive period

· Contributory Pension Scheme 

· Employee Assistance Programme (EAP) 

· Training and personal development opportunities 

· Staff away days and socials 

· Access to shared resources and training opportunities via Mind Federated Network.

The successful applicant will be required to have an Enhanced DBS check.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Our Participation and Involvement Manager will build on existing practice across the organisation and lead on the implementation and further development of a participation and involvement framework, enabling a large and diverse range of kinship carers to share their views and expertise meaningfully, safely and effectively to shape Kinship’s activity. It will also support our growing participation and involvement activity which involves children, young people and young adults with experience of growing up in kinship care.

You will work closely with kinship carers and colleagues across the organisation to understand the key challenges and opportunities with embedding participatory methods, including co-production and co-design, which improve Kinship’s work – right from the design and delivery of our advice and support services through to influencing policy and campaigning for change.

With support from colleagues, you will act as the key cross-organisational adviser on participation and involvement practice, supporting and empowering colleagues to develop the skills and knowledge they need to embed a consistent approach to the involvement of kinship carers to best suit the needs of their roles.

As an enthusiastic and engaging facilitator, and an advocate for participatory methods, you will sensitively and skillfully work alongside kinship carers and colleagues to deliver high quality involvement activity which supports the charity’s mission and aims. You will also be an experienced project manager, ensuring all activity is appropriately monitored and evaluated, and aligned with best practice around equality and diversity, remuneration, safeguarding and governance.

Key responsibilities include:

• Refine and further develop an existing organisational participation and involvement framework which supports staff to meaningfully, safely and effectively involve kinship carers in their work.
• Design and implement a plan to embed effective practice based on the framework across Kinship, building a positive organisational culture and providing appropriate training, upskilling and support to colleagues to ensure consistency of delivery and experience for kinship carers.
• Lead a cross-organisational working group of people with relevant lived, learned and professional experiences to support and advise on embedding high-quality participation and involvement activity.
• Work closely with colleagues across the whole organisation to understand their bespoke needs, strengths and requirements around implementing participatory methods in their day-to-day work, and develop strategic relationships with colleagues in areas with more extensive existing participatory or adjacent activity (e.g. research, volunteering).
• Develop and recruit a network of people with lived experience interested in being more intensively involved in participatory activities, with a focus on increasing the diversity of people working with us.

Essential experience includes:

• Experience managing and leading the delivery of participation or involvement activity with people with lived experience of social issues.
• A commitment to meaningful participation and involvement activity, including a nuanced understanding of the individual and organisational opportunities and challenges associated with this.
• Knowledge of models, methodologies and approaches used in high quality participation and involvement activity, and strong skills in creative facilitation – particularly with groups.
• An understanding of kinship care and how this may impact on kinship carers’ involvement with Kinship and our activity.
• Experience of effective project management with strong attention to detail and organisational skills.
• Excellent written and verbal communication skills

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages for the attention of Sam Turner. Please include your notice period and earliest availability to start in your cover letter.

• Application deadline:      9.00am, Wednesday 25 June 2025
• First interview:                 Online, Monday 7 July 2025
• Second interview:          In-person (Vauxhall), Wednesday 16 July 2025

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

Are you a passionate, values-driven fundraiser looking for a career-defining opportunity? Join WSUP at a pivotal moment as we grow our impact and strengthen our fundraising in line with our ambition to prevent and end homelessness in our community.

Click Apply, download our Recruitment Pack and find out about WSUP's strategic priorities.

This new Fundraising Lead role is central to our strategy - designed to secure sustainable income through community engagement, partnerships, and bold, values-aligned funding. You’ll lead the development and delivery of an ambitious fundraising strategy that aims to grow income to £400,000+ per year - supporting both WSUP’s immediate needs and long-term growth. This will include a blend of bid writing, challenge events, and community-led fundraising, working closely with volunteers, partners, and local supporters to build strong relationships and unlock sustainable income.  

Your work will help expand our trauma-informed services, embed lived experience across the organisation, and ensure we respond to rising demand with dignity and care- while building a local solidarity economy based on mutual support and community-led solutions.

We’re looking for a creative and strategic thinker with excellent relationship-building skills and a commitment to equity and inclusion. You’ll be working closely with our leadership team and wider network of partners and volunteers, shaping a fundraising programme that reflects WSUP’s grassroots ethos and the powerful stories at the heart of our work.

This is a unique opportunity to help shape the future of a trusted local charity - and to play a vital role in building a healthier, more just Greenwich for all.

Key Responsibilities

Fundraising & income generation 

· Trusts & grants: Research, write, and submit compelling funding applications to trusts, foundations, and grant-making bodies to secure new and repeat funding.

· Corporate & individual giving: Work alongside Service Delivery Manager and Deputy Service Manager to develop relationships with corporate sponsors and individual donors, creating engagement opportunities.

· Donor stewardship: Manage and nurture relationships with funders, ensuring timely reporting and impact updates.

· Donor stewardship: Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

· Fundraising strategy: Support the development and implementation of WSUP’s fundraising strategy, identifying new opportunities for income growth.

· Event fundraising: Assist in planning and delivering fundraising events to engage supporters and raise unrestricted funds

· Financial oversight: Work with the CEO to develop fundraising budgets and ensure accurate income tracking.

· Financial oversight: Process cash and cheque donations for Community & Events income, including ensuring this income is processed and recorded accurately on our database which may include batch uploads.

· Campaigns & appeals: Develop and implement online fundraising campaigns, such as Winter Appeal or emergency appeals.

· Storytelling & impact reporting: Work with Communication Lead to share real-life stories that showcase WSUP’s work.

Person Specification

Essential skills & experience

· Fundraising knowledge: Understanding of trust, foundation, and corporate fundraising, with proven experience of writing successful grant applications.

· Communication skills: Strong written and verbal communication, with the ability to craft compelling proposals and reports.

· Relationship management: Ability to build relationships with funders, donors, and stakeholders at various levels.

· Organisational skills: Ability to prioritise workload, meet deadlines, and manage multiple projects simultaneously.

· IT proficiency: Strong skills in Microsoft Office (Word, Excel, PowerPoint), databases, AI tools and social media scheduling tools.

· Financial literacy: Ability to create fundraising budgets and financial reports.

· Compliance: Knowledge of fundraising legislation, including Gift Aid and GDPR compliance.

Desirable skills & experience

· Experience in a small charity setting, ideally within the homelessness or health-related sector, understanding the challenges and opportunities of grassroots fundraising.

· Experience organising donor engagement events or corporate sponsorship opportunities.

· Proven ability to use videos and infographics to enhance fundraising campaigns.

· Social media: Experience using social media for fundraising and engagement, with an understanding of digital marketing principles.

· Experience with volunteer management or coordinating fundraising volunteers.

Personal attributes

· Passionate about social justice and WSUP’s mission to support people in crisis.

· Self-motivated and able to work independently, with a proactive and creative approach.

· Adaptable and willing to take on a variety of tasks in a small but dynamic team.

· Resilient and resourceful, with a problem-solving mindset.

· Comfortable working in a fast-paced, evolving environment where flexibility is key.

What we offer

· The opportunity to make a real impact in a grassroots charity supporting local communities.

· Flexible working arrangements (remote work possible).

· Professional development and training opportunities.

· A supportive and inclusive team culture, with a strong emphasis on lived experience and trauma-informed practice.

The Work Rights Centre is looking for a motivated colleague to support our frontline advice team by acting as the first point of contact for clients, providing efficient triage of cases, and to support the delivery of key projects.

This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, and enjoys client-facing work in a diverse and agile team. We can accommodate hybrid work, and offer 28 days of annual leave in addition to a winter holiday break. 

The role

You will have the opportunity to make a true impact on people’s lives by acting as the first point of contact for clients, and leading the triage of varied enquiries. You will collect and record information about people’s cases, before they are allocated to one of our legal advisers in the Employment or Immigration team, and contribute to client-facing materials. You will also support the smooth running of the organisation by providing administrative and office support.

About you

We seek an enthusiastic frontline worker, who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has: 

• Two years of experience working in a client-facing capacity

• Experience collecting information, and setting clear client expectations

• Excellent written and verbal communication skills

• Excellent time management, demonstrating an ability to juggle multiple tasks

• Knowledge of, and empathy with, experiences of migrants and other vulnerable workers.

• Experience in triaging client enquiries or providing advice in a legal setting would be highly advantageous

Please download the job description for full responsibilities and complete person specifications.

How to apply

We are actively interviewing for this role as applications come in, so please apply as soon as you can. 

Please send your CV and Cover Letter by 29th June 2025  and don’t hesitate to reach out with any queries about this opportunity.

Are you looking for a new and exciting challenge? We have an opportunity to expand our South West prisons peer project. We are looking for a self-motivated individual that can work on their own and as part of a prison healthcare team, who can engage with stakeholders and has a desire to make a difference.

Do you have experience of working within Criminal Justice, Prisons or Drug Services, have you been affected by hepatitis C or have you supported anyone who has hepatitis C?

Do you have experience of delivering workshops and training sessions to service users and staff?

We have the opportunity for you.

You will have great engagement skills, an outgoing personality, be solution focused and able to communicate effectively. We are a patient led organisation – you will have experience of working in an environment where the patient/service user/client is placed at the centre of all that you do

Ability to access prisons and clear prison security is an essential requirement for this role.

This post will require occasional travel so a driving licence would be helpful, although not essential if you live local to Bristol.

About Pathfinders Neuromuscular Alliance

Pathfinders is a user-led charity run by and for people living with muscle-weakening conditions. We support disabled people and those who employ personal assistants (PAs) through peer support, information, training, and advocacy. We believe in the power of lived experience and centre disabled voices in everything we do.

About the Role

We are looking for a highly organised and motivated Project Coordinator to lead the delivery of an exciting new learning and development project for individual employers and personal assistants. The project will support people who employ PAs through direct payments and their PAs to develop the knowledge and skills they need through videos, peer-led training, discussion sessions, and case studies.

You will oversee the planning, coordination and delivery of the project, ensuring activities run smoothly, are well-attended, and meet the needs of learners. You’ll work closely with people with lived experience of employing PAs, guest speakers, partner organisations, and the wider Pathfinders team to deliver high-quality, accessible training and resources.

We strongly encourage applications from people with lived experience of employing PAs, or who have supported others to do so.

Key Responsibilities

• Coordinate the delivery of the training project, including scheduling and facilitating sessions, managing communications, and tracking progress against objectives.

• Work with Pathfinders staff, guest speakers and people with lived experience to produce a series of bite-sized training videos for PAs and employers.

• Organise and support delivery of:

  • Fortnightly peer-learning sessions for PA employers

  • Monthly case study sessions for PAs

  • Monthly “Train the Trainer” classes for employers

• Engage and support participants, including managing bookings, sending reminders, and providing follow-up information.

• Promote the project in collaboration with our communications team and external partners, including disability charities, PA networks, and local authorities.

• Gather feedback, measure impact and contribute to reporting for the funder.

• Support participants to access additional training opportunities (e.g. SfC resources, the Individual Employer Fund, local training).

• Ensure accessibility and inclusion are embedded in all activities.

Person Specification

Essential:

• Strong project coordination skills and the ability to manage multiple activities simultaneously

• Excellent communication and people skills – confident talking to diverse audiences including disabled people, PAs, professionals and partner organisations

• A clear understanding of the challenges and responsibilities of employing personal assistants

• Good digital skills and confidence using online platforms like Zoom, Google Drive, Microsoft Office and social media

• Ability to work independently, manage time effectively and meet deadlines

• Committed to inclusion, accessibility and user-led values

Desirable:

• Lived experience of employing PAs or supporting someone who does

• Experience creating or coordinating learning content or training sessions

• Experience working in the disability, health or social care sector

• Knowledge of direct payments and personalisation in adult social care

Timeline:
We are expecting funding for this role to be confirmed on 30 June and if this is confirmed, we are hoping to get started as soon as possible. The closing date for this role is therefore 30th of June, with interviews to be held between 1st-6th July. 

‍About Betknowmore UK

Our Vision

At Betknowmore UK, we work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. ‘We want people to be empowered, to live the life they want to lead.’ Read more about our values, strategy and impact.

We exist to provide support and training services that prevent and address personal and societal harms caused by gambling. Together we aim to raise awareness, deliver support services and, through education, create more understanding about gambling harm.

How we started

Betknowmore UK was established in 2013 by Frankie Graham, who lived with a gambling addiction for nearly 20 years, prior to successful recovery in 2006. Find out more about our organisation and history via our website. 

Role Overview

We are looking for an experienced and dynamic Community Outreach Manager to manage and expand our outreach efforts. The Community Outreach Manager will be responsible for leading a team to deliver Betknowmore UK's Community Outreach services, engaging with local communities, and supporting individuals impacted by gambling harms. 

This is a key leadership role that involves overseeing the service’s strategy, operations, and delivery, ensuring that services are accessible, effective, and meet the needs of diverse communities. 

The Disclosure & Barring Service (DBS) -Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 20131198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

‍Key responsibilities and accountabilities

1. Leadership and Team Management:

• Lead and manage the GOALS team, ensuring they have the resources, support, and training to effectively deliver services.
• Provide regular supervision, mentoring, and performance feedback to outreach staff.
• Design and implement training plans to enhance team capabilities and leadership potential. 
• Set individual and team performance goals, conduct regular performance reviews, and offer constructive feedback. 
• Identify opportunities for improvement and support team members in their growth and development.
• Develop and maintain a high-performing team culture that reflects Betknowmore UK's values and commitment to compassionate, non-judgmental support.

2. Service Delivery and Development:

• Oversee the delivery of community outreach initiatives aimed at raising awareness of gambling harm and providing support to individuals and communities.
• Ensure the team is effectively engaging with local organizations, community groups, and other stakeholders to increase the visibility of our services.
• Monitor the quality of service delivery and make improvements where necessary to meet the needs of service users.
• 3. Strategic Planning and Service Improvement:
• Collaborate with senior management to develop and implement the strategic direction for community outreach services, ensuring alignment with Betknowmore UK's wider objectives.
• Continuously evaluate service effectiveness, gathering feedback from stakeholders, service users, and team members to drive continuous improvement.
• Lead the development and implementation of outreach campaigns and partnerships to engage at-risk communities.

4. Reporting and Compliance:

• Maintain accurate and up-to-date records of outreach activities and case management, ensuring compliance with confidentiality and safeguarding procedures.
• Prepare and present regular reports on service performance, including outcomes, challenges, and achievements.
• Ensure that all outreach services meet organisational standards, as well as external regulatory requirements

5. Stakeholder Engagement and Networking:

• Build and maintain strong relationships with external partners, including community organizations, local authorities, and support services.
• Represent Betknowmore UK at community events, conferences, and other networking opportunities.
• Work collaboratively with other service lines within the organization to ensure a holistic approach to supporting individuals with gambling-related harm.

Key Requirements

Essential:

• Must be London based as you will be required to attend community events and in-person meetings within the Greater London area.
• Significant experience in a leadership or managerial role within a social services, community outreach, or public health setting.
• Demonstrable experience in managing outreach or support services, with a focus on community engagement and impact.
• Strong communication, interpersonal, and presentation skills.
• Proven ability to work independently, manage a team, and collaborate with diverse stakeholders.
• Ability to analyse data and use insights to improve service delivery and outcomes.
• Commitment to promoting equality, diversity, and inclusion in all aspects of work.
• Strong organisational and time-management skills, with the ability to handle multiple priorities effectively.

Desirable:

• Knowledge and understanding of gambling harm, its impact on individuals and communities, and the available support systems.
• Experience of working in or with the gambling sector, or experience of working with vulnerable or at-risk populations.
• A relevant qualification in social care, public health, or community outreach.
• Knowledge of safeguarding policies and procedures.

Application Instructions

Please read the Job Pack for full details of the role. Applications must contain a cover letter and a CV to be considered for the role. Your cover letter (no more than 2 pages) and should outline how you meet the role specification and demonstrate an interest in the role. Interviews will be held on a rolling basis.

Purpose of the role:

The Junior Salesforce Administrator role supports the effective use and ongoing development of the Churchill Fellowship’s Salesforce CRM platform and related applications. Working closely with the Salesforce Team and other internal teams, you will ensure our data remains accurate and accessible, help to improve business processes, and provides user support and training across the organisation. You will play a key part in ensuring Salesforce functions as the single source of truth for organisational data. 

Key responsibilities:

Salesforce Administration and Support:

• Support day-to-day Salesforce user needs, including responding to support tickets and troubleshooting.
• Maintain data quality through duplicate management, validation rules, and standardised field formatting.
• Assist with regular data cleaning activities and updates to system records. 
• Help to prepare technical documentation and user guidance materials. 
• Contribute to routine platform maintenance, upgrades, and third-party app integrations (e.g., FormAssembly, Conga). 
• Support data reporting and dashboards to ensure teams can access reliable insights. 
• Collaborate on developing and refining automated processes using Flows and other Salesforce tools.

Grant & Event Technical Support:

• Assist with the technical setup of grant-related processes in Salesforce, including automations and applicant communications. 
• Support the Events and Development teams with Salesforce Campaign setup, RSVP forms, and invitation tracking. 
• Help ensure integrations and automations run smoothly before, during, and after events. 
• Monitor engagement and follow-up activities through reports and dashboards.

Systems Training & Team Support:

• Provide training and onboarding support to help new and existing staff understand and use Salesforce effectively.
• Contribute to the identification of system improvement opportunities to support organisational needs. 
• Work with internal teams to ensure data protocols are followed and support the development of efficient processes. 
• Contribute to a culture of collaboration and continuous learning by proactively offering ideas for improvements.

Other:

• To undertake any other reasonable duties as and when required. 

Person Specification

Qualification: 

• Degree level or equivalent transferable skills
• Salesforce Certified Administrator 

Skills and Experience 

• Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels 
• High standard of written English 
• Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel. 
• Excellent organisational, and time management skills with an ability to prioritise competing demands 
• Strong attention to detail and accuracy 
• Knowledge of standard Salesforce objects, creating custom fields, page layouts and record types  
• Experience of managing users, creating, freezing, and deactivating users, assigning user profiles and permission sets, and resetting passwords 
• Experience of using dataloader to bulk import, export and delete data 
• Experience of using data visualisation tools e.g. Power BI 
• Experience using and supporting Salesforce (Customer Relationship Management) Database 
• Experience with Salesforce automations and supporting data processes or reporting 
• Evidence of working in a team and contributing to a culture of a diverse and collaborative working environment 

Personality Characteristics 

• A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working 
• The ability to work with good humour, tact, and diplomacy and to maintain confidentiality 
• Commitment to equity, diversity and inclusion
• To have a genuine commitment to the values and ethos of the Churchill Fellowship 
• Positive attitude 
• Ability to meet deadlines 
• Proactive and able to work well independently as well as part of a team 
• Passionate about achieving excellence through personal development and continual learning 

TCF Competency Framework 

Role Specific Responsibility 

• Demonstrates initiative and shares ideas to improve team processes. 
• Supports colleagues by sharing knowledge and informal coaching. 
• Applies best practice in daily work and encourages consistency across the team. 
• Contributes to the delivery of operational plans and change efforts. 
• Maintains a strong focus on individual and team objectives. 

Quality & Efficiency 

• Delivers accurate, high-quality work to agreed deadlines. 
• Balances efficiency with attention to detail. 
• Supports process improvements to enhance team performance. 
• Uses planning tools and methods to manage workloads. 
• Applies a methodical approach to complex or competing priorities. 

Communication 

• Communicates clearly and professionally in all formats. 
• Adapts communication style to suit different audiences. 
• Actively listens and offers clear, constructive feedback. 
• Supports resolution of miscommunications through open dialogue. 
• Begins to influence others through collaborative communication. 

Problem Solving 

• Identifies root causes of problems and proposes logical solutions. 
• Uses sound judgement in addressing issues. 
• Anticipates risks and flags challenges proactively. 
• Draws on past learning to inform current decision-making. 
• Seeks input when appropriate and contributes to team solutions. 

Teamwork 

• Collaborates effectively with others to meet team goals. 
• Encourages a supportive and inclusive team culture. 
• Takes responsibility for contributions to group tasks. 
• Builds relationships across departments to strengthen collaboration. 
• Helps maintain team focus during challenging situations. 

Leadership 

• Leads small projects or workstreams with minimal supervision. 
• Supports junior team members through guidance and example. 
• Demonstrates positive, professional behaviour at all times. 
• Motivates others and supports team engagement. 
• Shows growing confidence in influencing outcomes. 

Decision-Making 

• Makes timely decisions using data and evidence. 
• Considers broader impact on colleagues and the organisation. 
• Takes ownership of decisions and adapts when needed. 
• Escalates appropriately and contributes to collective decision-making. 

Stakeholder Management

• Manages day-to-day relationships with internal and external stakeholders. 
• Communicates consistently and responsively to build trust. 
• Understands stakeholder needs and aligns responses accordingly. 
• Anticipates concerns and takes proactive steps to address them. 

Change Management 

• Positively engages with and supports change initiatives. 
• Explains changes clearly and constructively to others. 
• Encourages adaptability and a forward-thinking approach. 
• Champions small-scale improvements within the team. 

Strategic Thinking 

• Understands how own work contributes to organisational goals. 
• Thinks beyond immediate tasks to consider future needs. 
• Anticipates how changes may affect team priorities. 
• Offers ideas that align with broader strategic aims.

Interpersonal Skills 

• Builds trust and rapport with a wide range of colleagues. 
• Demonstrates empathy in sensitive or difficult conversations. 
• Promotes respect and inclusivity in interactions. 
• Responds constructively to differing perspectives. 
• Shows emotional intelligence in day-to-day exchanges. 

About our charity:

Join us to support people-led change across the UK 

We run the Churchill Fellowships, a unique programme that supports UK citizens to find new solutions worldwide for today’s most pressing challenges.

Every year we fund over 100 new Fellows to discover the latest ideas and best practice in any practical issue they care passionately about, anywhere in the world. The topics they explore cover every aspect of society and are often informed by their own lived experience. They meet leading practitioners, encounter cutting-edge projects and gather their findings in a published report. We help share their findings to inspire change in communities, sectors, and fields across the UK.

Fellows tell us that their Fellowship is life-changing, for themselves and for those who benefit from their global learning. These are dedicated and practical individuals with a strong vision of the change they want to see, the knowledge to progress it and the drive to make it happen. As a result, their impact is felt throughout the UK and many go on to be leaders in their fields.

Our unique approach has created a community of thousands of highly effective changemakers working on the frontlines of today’s key issues. At the heart of all this is a simple but enduring concept: we are empowering individuals to learn from the world and transform lives across the UK.

Working for The Churchill Fellowship

Detailed package, benefits and wellbeing package:

• Salary c. £32,500-£35,000 per annum (5 days per week / 36.5 hours)
• Hybrid working policy (minimum of 1-2 days per week in the office)
• 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break 
• 1 weeks paid leave for volunteering 
• Non-contributory pension scheme with 10% employer contribution
• Enhanced maternity, paternity and adoption leave and pay
• Employee Assistance Programme
• Life Assurance
• Bike purchase salary sacrifice scheme (Cycle2Work)

Standard working hours are 36.5 hours a week 9.30am until 5.00pm, Monday to Thursday and from 9.30am until 4.00pm on Friday, including a paid lunch break of one hour.

We have embraced the benefits of working from home and at the same time, we value the contribution of face-to-face contact in building teamwork, collaborating with your colleagues, exchanging ideas and know-how, and for work efficiency. We therefore operate a hybrid working policy, where staff can work from home if they wish, however everyone is required to work in the office a minimum of 1 to 2 days a week with Tuesdays as the core day for regular whole team meetings.

Note: unfortunately, we are not currently in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK.

How to apply 

Please submit your CV, along with a cover letter using this as an opportunity to tell us a bit more about who you are as a person. As a people centred, relational organisation, we want to understand how you as an individual are going to be a great fit for this role. Please also include a link to your Trailhead profile. 

Recruitment Process

We hope to meet initially with as many candidates as possible, however where demand is unusually high, we may not be able to meet everyone.

If your skills and experience are relevant to the role, you will likely meet with a member of the HR Team to talk through any questions you may have, and for us to find out a bit more about you.

You will then be asked to submit a technical task, for review by the panel prior to selecting the shortlisted candidates for interview, further details will be provided in the initial conversation.

Once the advertising has closed, we will invite the shortlisted candidates to a formal in-person interview on the 15th July 2025, with the view to appointing the Junior Salesforce Administrator as soon as possible after that.  The successful candidate will ideally start in September 2025.

Equity, diversity and inclusion are core to the values and ethos of the charity’s work across all activities. The Churchill Fellowship is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.  Our office accommodation is accessible throughout.   

About us

Room to Heal is an established therapeutic community in London. We support refugees and people seeking asylum, many of whom are torture survivors, through an integrated programme of therapeutic and casework assistance, in the context of a community of survivors. Our approach recognises the political context of our community members’ multiple and ongoing experiences of trauma and marginalisation including in their home country, on their journey to, and within, the UK. We offer long term and holistic support.

We are looking for a Co-Director who:

• Understands the experiences of our members in order to sustain Room to Heal’s therapeutic community and ensure the safety and appropriateness of all of our services
• Has awareness and interest in psychotherapy and group work
• Makes strategic decisions that centre the experience of refugees and people seeking asylum alongside maintaining the sustainability of the organisation
• Has the drive, care and vision to create new opportunities to support refugees and people seeking asylum and to learn and share experiences through external networks and partnerships in the UK and internationally
• Is able to speak with authenticity and challenge injustices knowing directly what the impact is due to own lived experience
• Can lead by consensus and collaboration and has a strong belief in the therapeutic benefits of community.

We strongly encourage applications from those with some lived experience of the issues that our community members are experiencing.

About the role:

At Single Homeless Project (SHP), we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough.

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches.

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us.

About you:

• A knowledge of (or willingness to learn) about common health issues and the barriers to health access that people experiencing homelessness may encounter.
• Ability to find ways to engage and develop relationships with clients who may have a low level of interaction with and/or suspicion of services. 
• Good understanding of local level health set up/services i.e. homeless health providers and teams. 
• Confidence in working both as part of a team and independently. 
• Skills and understanding of creating and monitoring support plans and record-keeping with regards to client support, safety and safeguarding issues. 
• Skills and understanding of data collection and producing reports. 
• The ability to advocate for and coordinate access to health care for clients with multiple disadvantage. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Wednesday 9th and Thursday 10th July at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions.