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The Felix Project, Remote
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Helplines Partnership (HLP), Remote
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We champion helplines and we're looking for a detail oriented and relationship-driven professional to strengthen our membership team.
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Cruse Bereavement Support, Remote
FTE £30,000-£34,000 per annum
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Youth Adventure Trust, Remote
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Cancer Research UK, Remote
£40,000 - £45,000 per year
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The PDA Society, Remote
£62,000 - £75,000 per year
Posted 6 days ago
Page 4 of 5
Remote
£45,666 per year
Full-time
Permanent
Job description

We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.

As Head of Housing Support, you will:

Lead & Inspire

  • Provide strategic leadership for Housing Support Services across the UK.
  • Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
  • Embed a culture of collaboration, high performance and trauma‑informed practice.

Drive Operational Excellence

  • Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
  • Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
  • Oversee tenancy management, rent setting, arrears management and income recovery.

Shape the Future

  • Influence policy, develop best‑practice procedures and contribute to organisational strategy.
  • Build strong partnerships with local authorities, housing developers and external stakeholders.
  • Represent Life at networking events and act as an ambassador for the charity.

Lead with Purpose

  • Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
  • Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
  • Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.

About You

We’re looking for someone who is:

  • A values‑driven leader committed to Life’s mission and vision.
  • Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
  • Skilled at leading high‑performing teams and developing individuals.
  • A confident communicator with excellent relationship‑building and presentation skills.
  • Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
  • Highly organised, strategic, creative and able to work under pressure.
  • Passionate about trauma‑informed practice and delivering outstanding client outcomes.

Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

  • Supported housing and community support
  • Counselling and skilled listening
  • Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

  • Humanity – All people are special and equal
  • Solidarity – We’re with you and for you
  • Community – We’re better together
  • Charity – Doing good for one another
  • Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £45,655 per annum

Hours: 35 hours per week, 5 days per week

Location: Home Based with Extensive Travel across Midlands and South East

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

  • Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
  • Birthday Leave (applicable after 1 years service)
  • Extra annual leave for long term service
  • Company Pension Scheme
  • Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

Application resources
Organisation
Life 2009 View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 01 April 2026
Closing date: 01 May 2026 at 23:30
Job ref: Head of Housing Support
Tags: Housing, Operations, Health and Safety, Safeguarding, Strategy, Governance / Management

The client requests no contact from agencies or media sales.